Total 2,620 job vacancies in Singapore

This role is to support the Design & Technology and Art teaching teams in the upkeep and management of workshops, maker spaces, and art studios, ensuring they are safe, well-organised, and equipped for creative learning. The Technician will assist in preparing materials, maintaining resources, and supporting practical lessons both within and outside the classroom. The aim is to create an inspiring, secure, and nurturing environment where students can explore creativity, develop technical skills, and enjoy hands-on learning experiences.

Responsibilities

Design & Technology

• Under the direction of the School DT and STEM Team Lead, participate fully in the preparation of student-centred learning activities and support teaching and learning where necessary

• Ensure that the environment in the Maker Spaces and DT Workshop is well-managed, properly ordered, neatly presented, and that inventory and resources are maintained

• Ensure that the equipment in the Maker spaces is kept well and utilised regularly for various projects and learning opportunities

• Supporting wood, metal, plastics, textiles, electronics and CAD/CAM projects

• Maintaining machinery, hand tools, laser cutters, 3D printers, and sewing machines

• Preparing materials for prototyping, model-making and product design

• Supporting GCSE / IGCSE / A-level style coursework and project work

• Provide training and assistance to the school DT team with regard to the equipment in the Maker Spaces.

• Liaise with teaching staff and prepare for Taster days and Open Houses, miscellaneous workshops and competitions.

Art Support

• In addition to Design & Technology, the post-holder will provide practical and technical support to the Art Department, particularly in the preparation, organisation and presentation of materials and exhibitions.

• Prepare art materials and resources for lessons, exhibitions, and student projects.

• Maintain art studios and ensure proper storage and handling of supplies (e.g., paints, canvases, digital art tools).

• Assist in setting up displays for student artwork and school exhibitions.

• Provide guidance and technical assistance for students working on art projects, including digital media.

General

• To provide any other reasonable duties delegated by the School Management.

• Work with Health and Safety and facilities teams in ensuring safety and compliance with the regulations in place for workshops and studios to be able to operate seamlessly

• Representing the Design & Technology and Art department as a member of the Health & Safety Committee.

• Uphold the highest standards of safeguarding and child protection.

• Demonstrate a strong commitment to continuous professional development and reflective practice.

Position Requirements

• Ability to work under pressure and use of initiative is essential

• Possess highly developed interpersonal and teamwork skills

• Excellent verbal and written English skills

• Mentor pupils on their personal Design and Technology and Art projects

• Experience working as a Design & Technology technician, workshop technician, maker space technician or art technician

• Knowledge of workshop production methods and their safe operations (ie woodworking tools)

• Willingness to learn and grow new skills on the job

• Experience with Textiles/sewing and digital production tools (preferred)

• International experience (preferred).

• An international outlook and understanding of working in diverse environments.

• At least 1 year of experience in working with children or a relevant educational certificate/diploma required.

• Requisite qualifications/ Diploma in Design and Technology or Art

Working hours:

Mon to Fri: 8am to 5pm

Location: Raffles Place

Duration: 6 months contract

Working Hours: 8:30 - 6, Mon - Fri

Salary: Up to $15/hour

Job Responsibilities:

• Manage end-to-end course registration (e.g. enrolments, confirmations, attendance tracking)
• Coordinate training logistics (e.g. scheduling, venue booking)
• Prepare training materials, attendance sheets, and evaluation forms 
• Maintain and update learning records and trackers
• Liaise with internal stakeholders, trainers, and external vendors
• Consolidate training feedback and generate basic reports
• Handle ad-hoc administrative and coordination tasks

Job Requirements:

• Minimum Diploma/Degree in any field with admin experience

Ally
The Outsourcing Team
Recruit Express Pte Ltd
EA: 99C4599

Responsibilities:

• Clerical duties and general administrative support
• Attend to phone calls, queries and emails
• Develop and maintain filing system
• Preparation of legal documents (training will be provided)
• Carry out simple payments, invoicing and receipts functions
• Archival of both digital and hard-copy documents

Requirements:

• Proficient in Microsoft Office and Outlook
• Organized and detail-oriented
• Strong customer service and communication skills

Job Summary

We are seeking a detail-oriented and organized Sales & Administrative Support to assist both the sales and production teams. This role plays a critical part in ensuring accurate order processing, smooth coordination between departments, and timely communication with customers and internal stakeholders.

Key Responsibilities

Sales Administration

• Prepare and process sales quotations, sales orders, and purchase orders
• Maintain and update customer records in CRM/ERP systems
• Handle customer communication regarding order status, pricing, and delivery schedules
• Track orders and follow up on open items with customers or sales representatives

Manufacturing & Production Support

• Issue and update production work orders
• Coordinate with production planners and supervisors regarding job progress
• Maintain job folders, drawings, and revision control records
• Support inventory checks and material tracking
• Update production schedules and monitor job completion

Cross-Functional Support

• Serve as a liaison between Sales, Production, Planning, and Logistics
• Support shipping documentation and delivery coordination
• Assist with quality documentation, reports, and records
• Ensure document accuracy and version control

Job Requirements

• Prior experience in sales administration, manufacturing support, or an operations role preferred
• Strong computer skills (Microsoft Excel, Word, Outlook)
• Strong communication and problem-solving abilities
• Ability to handle multiple tasks in a fast-paced environment
• Basic understanding of manufacturing processes is an advantage

Preferred Skills (Good to have but not a must)

• Experience handling technical drawings or specifications
• Inventory or production scheduling exposure
• Knowledge of quality control processes and documentation
• Good customer service mindset

Job Details:

• 1 year contract + 1 month completion bonus 
• Salary Range : UP $3,500
• Location: East (near MRT Expo)
• 6.30am to 3.30pm (Tue to Sat)
  

Job Scope:

• Participate in projects. Lead and/or collaborate with Order Management team

• Process customer orders in SAP within agreed service levels

• Maintain customer master data and system setups in SAP

• Facilitate order shipment per customer’s requested delivery date 

• Support pricing issue checks and coordinate with relevant teams for resolution

• Identify and escalate order data discrepancies for further investigation

• Support continuous improvement initiatives, including automation and process standardisation

• Generate reports to ensure accuracy and compliance of order management processes

• Work with regional teams across Asia, Europe and North America customer

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOL job application platform - GO Mobile. https://sg.persolgo.com/job/apply/15878

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOL Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394  • EA Registration No. R23117223 (Poh Siew Ling)

Salary: $2,500 - $3,700
Location: Woodlands Ave (Nearest mrt: Admiralty)
Working day: Monday – Friday
Working Hour: 8:30am - 5:30pm

Responsibilities

• Prepare and disseminate quotations for equipment spare parts.
• Receive and scrutinize all customer purchase orders for accuracy and completeness. Generate internal job orders.
• Collaborate with production, project managers, logistics companies, and other pertinent departments to expedite order fulfilment. Prepare shipping documents.
• Primary point of contact for customers, addressing inquiries and providing information on products, services, and order status.
• Proficient in obtaining a Certificate Of Origin (COO) position from government agencies.
• Communicate with customers to provide updates on their orders, delivery schedules, and any potential issues.
• Generate and maintain sales reports, including tracking sales performance and forecasting.
• Prepare regular sales reports for management, summarizing key performance indicators and trends.
• Analyze sales data to identify areas for improvement and support strategic decision-making.
• Collaborate closely with the finance department for invoicing and payment processing.
• Provide feedback to the sales team based on customer interactions and market intelligence.

Requirements:

• Min Diploma or Bachelor’s degree in business administration, sales, or a related field.
• Min 2 years of experience in sales coordination or customer service roles, preferably within a manufacturing environment.
• Familiarity with SAP usage is advantageous.  
• Knowledge of manufacturing processes and products is a plus

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580

The Job:

• Providing prompt & relevant technical / information assistance to each customer
• Gather & communicate customers’ feedback concerning company's product quality, delivery & services to SAM management
• Observe all safety rules of the company and at customer premises
• Defect & Crisis Management
• Exercise safety precautions
• Lead & execute control & containment activities in the event of quality trouble

Education level -

• Diploma / Degree in any Engineering discipline with 1-2 years of working experience

Interestedapplicants can send their detailed resumes to janelui@recruitexpress.com.sgor call JANE @ 6735 1955.

JANE LUI JIE'EN

CEI: R1104482

Company Reg.No. 199601303W || EA Licence No. 99C4599

Responsibilities including but not limited to:

• Clerical duties and general administrative support
• Attend to phone calls, queries and emails
• Develop and maintain filing system
• Preparation of legal documents (training will be provided)
• Carry out simple payments, invoicing and receipts functions
• Archival of both digital and hard-copy documents

Requirements:

• Proficient in Microsoft Office and Outlook
• Organized and detail-oriented
• Strong customer service and communication skills

Responsibilities including but not limited to:

• Clerical duties and general administrative support
• Attend to phone calls, queries and emails
• Develop and maintain filing system
• Preparation of legal documents (training will be provided)
• Carry out simple payments, invoicing and receipts functions
• Archival of both digital and hard-copy documents

Requirements:

• Proficient in Microsoft Office and Outlook
• Organized and detail-oriented
• Strong customer service and communication skills

1. Scheduled, pair up and coordinated job with technicians

2. Receive MA enquiry via call, email, or WhatsApp.

3. Prepare daily schedule and checklist

4. Prepare and send quotation for repair or replacement works.

5. Follow up with the customer for quotation approval.

6. Record job confirmation for tracking.

7. Prepare and submit for all side EGPTW, namelist, RA, SWP, MOS, HP for monthly servicing and repair works.

8. Check, scan service report in system and submit to client

9. Monitor and follow up of water treatment report with NEA submission

10. Submit contractor summary sheet after job completed for repair and servicing

11. Monitor, follow up of WRPC, SE etc

12. Prepare and submit invoice in Ariba

Requirements:

• Diploma in Engineering, Facilities Management, or related field.
• At least 2–3 years of relevant experience, ideally handling term contracts or FM projects.
• Strong problem-solving mindset with a proactive and hands-on attitude.
• Good communication, planning, and coordination skills.
• Proficient in Microsoft Office and service tracking systems.
• Able to work independently with minimal supervision.

The project manager is overall responsible for planning and to oversee the entire project from inception to completion by ensuring the necessary co-ordination with various stakeholders.

This includes also maintaining and forecasting project budgets to closing the final account.

• Able to handle design for ACMV works
• Attend relevant meeting and make sure coordination on-site goes well
• Liaise with internal and external project stakeholders, like main-contractors or owners and sub-contractors, safety departments as well as complying to BCA / MOM regulations.
• To be responsible for gathering at least 3 different quotations from vendors for each project.
• Able to come up the project schedule showing the key milestones, progress and developments and ensuring that it is completed in good time.
• Provide effective leadership to project team by efficiently delegating tasks and resources to achieve completion.
• Build and maintain good relationships with clients, consultants and building owners.
• Provide overall project management administration duties - planning, managing submissions, reporting & attending client and subcontractor meetings
• To be competent in overseeing site installation including but not limited to manpower allocation, problem solving, coordination with other trades and to attneding client FAT, SAT, T&C. Also to manage HSE & safety requirements
• Assist in on tendering & quotation for projects

Requirements:

• Min Diploma/Degree in Electrical or Mechanical (Mechatronics) engineering or other related studies.
• At least 5 years project management experience in Construction industry.
• Project experience in multiple trades is advantageous
• To be fluent in ACMV knowledge & installation - CHWP, VRV, VRF systems.
• Driving license and own transport preferred.

Duties and responsibilities:

1. Efficient project management which includes project scheduling, lead, and co-ordinate the whole project team which include supervisors, foreman, workers and subcontractors.

2. Liaise with client, architect, consultant, and main contractor for any site issues to ensure timely project execution. To represent the Company at site meetings and other meetings as required.

3. Responsible for site coordination workers and to make accurate, decisive, and prompt decisions relating to work matters. Feedback to management on site problems for corrective actions to be taken.

4. To ensure details in subcontracts, purchase orders are accurate and meet with the project specifications in covering the full scope of work intended and required by the main contract.

5. Propose alternative design to substitute tender design that is practical, liable, cost-saving and conforms to relevant building code of practice.

6. Source for more competitive costs in equipment and subcontractor costs to minimize project cost and capital utilization.

7. Responsible for preparation, checking and submission of shop drawings before commencement of installation works and as-built drawings upon completion. The drawings shall provide for the openings through building structures for the passage of M & E services and shall ensure conformance to regulation and clients’ requirements.

8. Submission of monthly progress claim to clients and monitoring of variation works, avoid wide differential in claim and payment amounts. To finalize project accounts and variation claims early for client’s verification and payment.

9. To monitor the progress of work on site and recommend, if appropriate, the interim payment certification to supplier/subcontractors proposed by the designated Project Engineer.

10. To access, recommend and recruit suitable subcontractors and work force to provide quality engineering services to our clients.

11. To be readily involved in tender estimation, variation quotation and costing preparation and assist the project manager in the preparation of budgetary statement.

12. Responsible for all correspondences with the clients, authorities, main-contractors, subcontractors, vendors, architects, consultants, etc.

13. To be actively involved with quality management system of the company.

14. Perform any other duties as assigned by higher management or superior.

Job and responsibilities:

1. Prepare detailed drawings, plans, and layouts based on specifications, sketches, or instructions provided by engineers or designers.

2. Ensure adherence to drafting standards, guidelines, and industry best practices while creating technical drawings.

3. Utilize computer-aided design (CAD) software to create accurate and precise drawings, incorporating necessary dimensions, annotations, and symbols.

4. Create and maintain comprehensive technical documentation, including drawings, schedules, and material list, for construction or manufacturing purposes.

5. Make necessary revisions or modifications to drawings as directed by project managers or design professionals to accommodate changes or resolve issues.

6. Collaborate with engineers, project managers and other stakeholders to understand design requirements, address queries, and coordinate drafting activities.

7. Perform quality checks on drawings to ensure accuracy, completeness and compliance with design standards and project specifications.

8. Organize and maintain electronic and physical files of drawings and related documentation, ensuring easy retrieval and version control.

9. Any other ad hoc task from superior or management.

1. Job Description

• Uphold the vision and mission of PERTAPIS.
• Oversee and manage all housekeeping aspects of the Home and ensure the Home is well-kept at all times.
• Overseeing the procurement of household goods, meals, sundries, resident’s essentials and office items.
• To report any facility defects, furnishings and equipment needs of the Home to the facilities staffs.
• Maintaining physical checklist required by relevant agencies.
• Manage and maintain inventory of donation-in-kind, housekeeping items and residents’ essentials in the Home.
• Ensure all records, documentation and correspondence related to the Home are properly maintained and kept up to date.
• Coordinate and liaise with Nursing Aides and Housekeeping staff to meet the residents needs.
• Coordinate transport arrangements for residents and staff as and when required.
• Submission of meal indent on a periodical basis.
• Gathering feedback from the residents on the meals provided in the Home.
• Provide feedback on the quality of the Home’s meal as and when needed to relevant parties.
• Manage and maintain the conference and meeting room necessities periodically.
• Manage and maintain the orders of stationary supplies and inventories.
• Support all PERTAPIS programmes and activities as assigned by the management.
• Carry out any other tasks assigned by the Home Management and Higher management as and when required.

2. Job Requirements

• Higher Nitec/Nitec with relevant working experience.
• Familiar with Microsoft Office (Word, PowerPoint).
• Ability to multi-task and meet datelines.
• Proactive and good team player.
• Ability to coordinate matters related to Logistic and Housekeeping.

3. Work Schedule

5 days work week

Monday to Friday - 9am to 6pm

4. Work Location

Selected applicant will be allocated to either of the following welfare homes.

• Centre for Women & Girls: 42 Surin Ave, Singapore 535638 (Catered to Female residents).
• PERTAPIS Children's Home: 993B Kovan Rd, Singapore 545676

**Disclaimer: Only shortlisted candidates will be notified.

Key Responsibilities

• Provide IT support and troubleshoot hardware, software, and network issues (onsite and remote)
• Install, configure, and maintain IT systems, devices, and applications
• Manage user accounts, access permissions, and basic network connectivity (LAN/WAN)
• Ensure IT security, including antivirus management, data backup, and recovery
• Maintain IT assets, documentation, and system records
• Liaise with vendors for IT support, maintenance, and procurement
• Support business applications (e.g. Zoho, Microsoft 365) and workflow automation
• Assist in process improvements, system enhancements, and user training

Requirement:

• At least 2 years of relevant working experience

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format or please click on “Apply Now”.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Tan Sin Yong (Stella)

EA Personnel Reg No: R24124127

Position: Production Support – Data & Reporting

You will be part of a globally distributed team of Support Analysts providing follow-the-sun coverage across AMR, EMEIA, and APAC regions. In this role, you will:

Deliver Cross-Platform Subject Matter Expertise: Develop and maintain deep working knowledge across two reporting platforms — Horizon (Total/B2C Consumer Markets)and Business & Education 360 (B2B) — including data definitions, businesslogic, pipeline behavior, and differences in reporting structures between Consumer and Institutional Sales.

·      Operate a Tiered Support Model: Function as Tier 1 support for requests thatcannot be resolved through automation — including missing or incorrect datainvestigations, cross-report discrepancies, metric interpretation, and platformlogic clarification. Function as Tier 2 oversight for automated workflows(Slack forms, Accord bot, HCL), intervening when automation fails, requests areincomplete, or unusual patterns require manual review.

·      Manage the Slack Support Workflow: Monitor and triage incomingSlack support requests across five categories — Access Requests, Report DataInaccuracy, Report Other Problems, Enhancement Requests, and general questions— ensuring accurate categorization, timely response, and clear user communicationincluding request status and resolution ETA.

·      Conduct Data Investigation & Reconciliation: Investigate and resolvecomplex data questions, including reconciling metric discrepancies between Horizon and B&E 360, validating report accuracy, diagnosing unexpected reporting behavior, and identifying data pipeline or logic issues. Determine whether an issue reflects user misunderstanding, expected platform behavior,data latency, or a true defect requiring escalation.

·      Guide Users on Data Interpretation: Provide clear, accurate explanations of metric definitions, data availability, reporting limitations,and platform-specific logic to ensure users correctly interpret data across both B2C and B2B ecosystems.

·      Ensure Operational Continuity & Escalation: Collaborate with thePlatform Operations Lead, Data Engineering (GBI), and Reporting Product Owners to escalate platform defects, broken data pipelines, and systemic reporting issues. Support executive-level inquiries requiring deeper analysis.

MinimumQualifications

·      Experience in Sales or Channel Performance reporting and related metrics and KPIs, ideally within a technology company.

·      Demonstrated ability to support business-critical BusinessIntelligence platforms in an operational capacity.

·      Experience querying data sources to investigate, validate, and explain data to business users.

·      Experience working with BI platforms and tools such as Tableau,ThoughtSpot, Business Objects, or equivalent.

·      Ability to manage concurrent support requests across multiple platforms and time zones with consistent quality and responsiveness.

·      Strong written and verbal communication skills, with the abilityto translate technical findings into clear business language.

·      Bachelor's degree or equivalent experience required.

PreferredQualifications

·      Familiarity with B2B and B2C sales reporting structures, includingInstitutional Sales, Consumer Channel metrics, and related data definitions such as ICDF.

·      Experience operating within automated support workflows (e.g.,Slack-based intake, chatbots, or ticketing systems) and managing exceptionhandling when automation is insufficient.

·      Ability to work effectively in a globally distributed team model with regional handoff requirements and follow-the-sun coverage expectations.

·      Knowledge of data pipeline concepts sufficient to distinguish between data latency, logic errors, and platform defects during investigation.

·      Experience collaborating with engineering and product teams to escalate, document, and track resolution of platform issues.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the Tech Aalto Privacy Policy, a copy of which is published at Tech Aalto’s website (https://www.techaalto.com/privacy/)

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

Join Our Team at Appvantage in Singapore!

We are dedicated to leading the future of enterprises with transformative digital solutions that not only redefine application design but also revolutionize e-commerce and enhance user and customer experiences.

Job Description

As we continue to drive innovation and strengthen our operations, we are seeking a dynamic Project Support Executive to join our team in Singapore. In this role, you'll be supporting live digital products deployed across markets in Asia Pacific and Latin America for a globally recognized premium automotive brand — so your work has real, visible impact from day one.

You'll sit at the intersection of client support, quality assurance, and digital operations, working alongside a cross-functional team of developers, designers, product owners, business analysts, and scrum masters to keep mission-critical systems running smoothly and continuously improving. The ideal candidate has a solid understanding of digital products and applications, strong collaborative skills, and a genuine passion for customer satisfaction. You will also be expected to contribute beyond your defined scope as business needs evolve — bringing flexibility and a problem-solving mindset to the team.

Here's a glimpse of your responsibilities:

1. Stakeholder Management

• Foster and maintain strong, professional relationships with clients, vendors, and partners.
• Support seamless communication and collaboration across stakeholders.
• Ensure that all project implementations are aligned with company quality standards and client expectations.

2. Operation Support

• Manage day-to-day support operations for our in-house product, ensuring timely and accurate issue resolution.
• Monitor support tickets and maintain a high standard of customer service and satisfaction.
• Investigate and triage production incidents reported by markets, working closely with the development team to drive timely resolution and root cause analysis.
• Coordinate and arrange product deployments in collaboration with the development team, ensuring releases are communicated and executed smoothly across markets.
• Design and refine support processes to improve efficiency and response times.
• Track and analyze key performance indicators (KPIs) to evaluate support effectiveness and implement corrective actions.
• Work closely with the product team to relay customer feedback and contribute to product roadmap discussions.
• Create and maintain clear, user-friendly support / training documentation (e.g., FAQs, troubleshooting guides, knowledge base).
• Stay informed of best practices in digital product support, customer service, and user experience.

3. Quality Assurance

• Plan, develop, and execute test plans, test cases, and scripts to validate product functionality and quality.
• Collaborate with product owners, designers, and developers to understand feature requirements and ensure alignment with user needs.
• Verify backlog items and confirm that development meets business and customer expectations.
• Conduct and lead User Acceptance Testing (UAT) for new features or product updates.
• Provide clear feedback to the development team on usability, bugs, and potential improvements.
• Maintain accurate documentation of UAT scenarios, test results, and backlog verification status.
• Communicate QA progress and results to stakeholders in a timely and structured manner.

4. Versatile Contributor

• Embrace a growth mindset and contribute beyond your immediate role as organisational needs evolve.
• Support cross-functional initiatives, ad-hoc assignments, and projects that may span different areas of the business.
• Adapt readily to shifting priorities, new processes, or expanding responsibilities as the business grows.

Job Requirements

• Educational Background: Bachelor’s Degree in Information Systems or Business.
• Experience: 2-3 years' experience in the IT industry is preferred.
• Communication: Excellent communication skills are essential. Able to communicate issues clearly to stakeholders, and comfortable liaising with regional client teams.
• Tech-Adept: Proficiency in Microsoft Office (Excel, Word, PowerPoint). Experience with JIRA or similar Project management tools.
• Attitude: You're organized, meticulous, and always approach tasks with a positive attitude. Organised, meticulous, and always approaches tasks with a positive and proactive attitude.
• Project Acumen: Strong administrative skills and a general understanding of the project life cycle, project documentation, and project standards.
• Methodologies: Prior experience with SCRUM/Agile methodologies is a plus.
• AI & Productivity Tools: A genuine curiosity and willingness to explore AI tools (e.g. ChatGPT, Claude, Copilot) to improve personal and team efficiency. Prior experience using AI in a work context is a plus.

Join us at Appvantage, where every day brings meaningful challenges and opportunities for growth. If you're ready to make your mark in the dynamic world of digital innovation, we invite you to embark on this journey with us. Your adventure starts here!

Responsibilities:

• Provide support to Business Unit across the range of services provided to the company staff;
• Responsible for supporting the IT help desk services to ensure services are delivered to meet business needs and expectations, within SLA standards (response time and resolution time);
• Log, track, record and resolve system problems, incidents, issues, requests and queries raised by users through phone/email/ticket within SLA standards;
• Perform incident closure, verifying problem resolution with users and documenting resolution procedures;
• Liaise with other support teams, or product teams as required to resolve requests and issues in a timely manner;
• Act as a contact point between helpdesk operations, other teams (internal, external and vendor/supplier);
• Support VOIP, conferencing and mobile service request;
• Take responsibility for identifying fixes for high priority problems, ensuring minimal business impact.

Requirements:

• Tertiary education (Diploma / Degree) in relevant field or equivalent;
• At least 5 years of working experience in helpdesk support/call centre environment is preferred;
• Good working knowledge on service desk ticketing system (ServiceNow), IP telephony system, email, online chat, service support process, and SLA;
• Good working knowledge on other IT domains, including software, hardware (EUC Endpoints/Printers), servers and network operations;
• Prior knowledge of System Administration Windows 10 and Windows Server 2012 / 2016, Microsoft Office 2013, Microsoft Intune, MDM, Okta (SSO), Sharepoint, Antivirus / Encryption, Office365 / Azure AD, AIX experience will be beneficial;
• Ability to multi-task, take initiative and work independently with multiple stakeholders;
• A can-do attitude with positive outlook, able to work under pressure.

• Provide basic technical support for desktops, laptops, and office IT equipment.
• Assist users with troubleshooting hardware and software issues.
• Install and set up computers, printers, and common applications.
• Respond to support requests via email, phone, or ticketing system.
• Ensure smooth day-to-day IT operations for employees.
• Support network connectivity issues such as Wi-Fi and VPN access.
• Maintain records of issues and solutions for future reference.
• Coordinate with IT teams or vendors for complex problem resolution.
• Perform routine system checks and updates.
• Deliver friendly and professional support to end users.

You will be part of a globally distributed team of Support Analysts providing follow-the-sun coverage across AMR, EMEIA, and APAC regions. In this role, you will:

Deliver Cross-Platform Subject Matter Expertise: Develop and maintain deep working knowledge across two reporting platforms — Horizon (Total/B2C Consumer Markets) and Business & Education 360 (B2B) — including data definitions, business logic, pipeline behavior, and differences in reporting structures between Consumer and Institutional Sales.

Operate a Tiered Support Model: Function as Tier 1 support for requests that cannot be resolved through automation — including missing or incorrect data investigations, cross-report discrepancies, metric interpretation, and platform logic clarification. Function as Tier 2 oversight for automated workflows (Slack forms, Accord bot, HCL), intervening when automation fails, requests are incomplete, or unusual patterns require manual review.

Manage the Slack Support Workflow: Monitor and triage incoming Slack support requests across five categories — Access Requests, Report Data Inaccuracy, Report Other Problems, Enhancement Requests, and general questions — ensuring accurate categorization, timely response, and clear user communication including request status and resolution ETA.

Conduct Data Investigation & Reconciliation: Investigate and resolve complex data questions, including reconciling metric discrepancies between Horizon and B&E 360, validating report accuracy, diagnosing unexpected reporting behavior, and identifying data pipeline or logic issues. Determine whether an issue reflects user misunderstanding, expected platform behavior, data latency, or a true defect requiring escalation.

Guide Users on Data Interpretation: Provide clear, accurate explanations of metric definitions, data availability, reporting limitations, and platform-specific logic to ensure users correctly interpret data across both B2C and B2B ecosystems.

Ensure Operational Continuity & Escalation: Collaborate with the Platform Operations Lead, Data Engineering (GBI), and Reporting Product Owners to escalate platform defects, broken data pipelines, and systemic reporting issues. Support executive-level inquiries requiring deeper analysis.

Minimum Qualifications

Experience in Sales or Channel Performance reporting and related metrics and KPIs, ideally within a technology company.

Demonstrated ability to support business-critical Business Intelligence platforms in an operational capacity.

Experience querying data sources to investigate, validate, and explain data to business users.

Experience working with BI platforms and tools such as Tableau, ThoughtSpot, Business Objects, or equivalent.

Ability to manage concurrent support requests across multiple platforms and time zones with consistent quality and responsiveness.

Strong written and verbal communication skills, with the ability to translate technical findings into clear business language.

Bachelor's degree or equivalent experience required.

Preferred Qualifications

Familiarity with B2B and B2C sales reporting structures, including Institutional Sales, Consumer Channel metrics, and related data definitions such as ICDF.

Experience operating within automated support workflows (e.g., Slack-based intake, chatbots, or ticketing systems) and managing exception handling when automation is insufficient.

Ability to work effectively in a globally distributed team model with regional handoff requirements and follow-the-sun coverage expectations.

Knowledge of data pipeline concepts sufficient to distinguish between data latency, logic errors, and platform defects during investigation.

Experience collaborating with engineering and product teams to escalate, document, and track resolution of platform issues.

Job Summary:

Be part of a dynamic team in account management focusing on delivering excellence to ensure service quality satisfaction. The Customer Advocate is an expert in account management and customer support function, focusing on delivering excellence to ensure service quality satisfaction.

Job Description:

• Provide excellent customer support
• Effectively handle and manage customers’ feedbacks and complaints
• Responsible to upkeep the service level to ensure service excellence delivery to both internal and external customers and partners
• Responsible for front-office and back-office duties which includes customer enquiries, quotations, order processing and fulfilment 
• Work closely with team members to ensure accurate and timely delivery of services 
• Participate actively in the customer retention program and strategy
• Tracks and assist in collection of outstanding payments in relation to the income generated from your department
• Ad-hoc duties such as billing and filing
• Perform other duties or projects assigned
• Meticulous, organised and an effective team player

Job Requirement:

• Minimum Diploma level and above with 3-4 years of experience in service-related industry
• Meticulous, organised and an effective team player
• Good command of English, written and spoken, as well as proficiency in Mandarin (to liaise with Chinese- speaking clients)
• Immediate commencement

Job Summary
The Executive, Hotel Operations Support plays a key role in supporting the Business Development Manager in managing hotel housekeeping manpower, ensuring smooth daily operations, and maintaining effective communication between the company, hotel partners, and employees. This role involves recruitment coordination, administrative support, operations reporting, scheduling, and training management to ensure service quality and operational efficiency across assigned hotel sites.

Key Responsibilities

1. Recruitment & Onboarding Support

• Arrange and coordinate interviews for housekeeping candidates

• Bringing shortlisted candidates to hotel sites for interviews, uniform fittings, or trial sessions.

• Liaise with candidates, recruitment agencies, and internal departments to ensure timely onboarding.

• Assist with preparation of onboarding documents and follow-up with new hires.

2. Employee Relations & Administrative Support

• Support the Business Development Manager in handling daily employee administrative and operational matters.
• Serve as a communication link between hotel management, employees, and the company.
• Assist in staff counselling sessions, addressing workplace concerns, or performance-related issues.
• Maintain employee records, attendance updates, and relevant HR documentation.

3. Operations Reporting & Documentation

• Prepare and submit monthly operational, manpower, and performance reports.
• Review and verify timesheets, attendance data, and overtime claims before payroll processing.
• Ensure all documentation and reports are completed accurately and submitted on time.

4. Hotel Coordination & Communication

• Communicate regularly with hotel partners regarding manpower deployment, operational expectations, and service requirements.
• Coordinate staff scheduling, shift changes, relief manpower, and urgent replacement arrangements.
• Assist with administrative tasks related to hotel festive gifts, events, or project-related activities.

5. Training & Development Coordination

• Collaborate with the HR team to arrange WSQ and other mandatory trainings.
• Track and ensure completion of staff training and certifications.
• Maintain and update training records in the company’s system.

Job Requirements

o   Minimum GCE O-Level / NITEC / Diploma in Business, Hospitality, HR, or related field.

o   Preferably 1–2 years of experience in operations support, hospitality, HR coordination, orrelated roles.

o   Experience in hotel or housekeeping operations is an advantage.

o   Proficient in MS Office (Excel, Word, PowerPoint) and comfortable with systems/data entry.

o   Strong organisation, time management, and coordination skills.

o   Ability to communicate effectively with staff, hotel management, and external partners.

o   Able to work independently, handle pressure, and respond to urgent manpower needs.

o   Possesses a professional, positive, and service-oriented attitude.

Responsibilities:-

Primary duties-

• Troubleshoot hardware/software issues on virtual server, windows server, network connection
• Responsible for server preventive maintenance, back-up procedures to ensure that servers are functioning to meet user needs
• Prepare & update all system documentation, backup procedures

Secondary duties:-

• Provide technical support on accounting and inventory solution
• Investigate, troubleshoot, and provide solutions to end user

Requirements:

• Diploma or Degree in Information Technology or equivalent
• Experience with setup & maintenance of windows servers, virtual machines (Citrix), remote desktop, router, Fortinet firewall
• Experience in technical support of accounting or inventory software will be an advantage
• Strong communication and interpersonal skills.
• Motivated in problem solving
• Able to work as a team and independently

We are seeking a dedicated and proactive Customer Service & Support Executive to be the vital link between our company and our valued customers. You will be the voice of our brand, ensuring every interaction is handled with professionalism and care, while also supporting our internal operations.

Key Responsibilities:

- Handle inbound and outbound calls professionally to address customer inquiries, requests, and complaints effectively.
- Manage email with timely and helpful responses, maintaining high customer satisfaction.
- Understand customer needs thoroughly to provide accurate information, tailored suggestions, and solutions that enhance their overall experience.
- Perform key administrative tasks including managing our e-commerce portal, data entry, document processing, and meticulous record-keeping.
- Coordinate seamlessly with internal departments to ensure smooth end-to-end customer service operations.
- Provide basic IT support and assistance to internal stakeholders, acting as a first point of contact for internal queries.

Requirements:

- Possess at least a Diploma in any field.
- MUST have prior customer service experience.
- A self-starter who is eager to learn, can work independently, and thrives under pressure.
- Excellent communication and interpersonal skills, with the ability to present information clearly.
- A positive "can-do" attitude and a genuine team player who collaborates to achieve common goals.
- Communicate in English & Chinese