Total 4,310 job vacancies in Singapore

Operations Customer Service Executive (OCSE) x2 
Salary: $3000 - $3500
Working Time: Monday - Friday, 8.30 am – 5.30pm / 9am – 6pm (can choose)
Working Location: Paya Lebar

Job Duties:

• Handles all clients inquires, concerns and complaints in a professional manner
• Monitor shipments with contractors and vendors and update both internal & external stakeholders
• Performs data entry, opening & closing of files and costing preparation in tandem to invoice generation
• Collaboration with all departments to better address clients needs, providing regular updates to higher management
• Assist in the preparation of Pricing & Quotations
• Support & involvement in continuous improvement programs with internal team to ensure control & processes to provide a high level of customer service & work efficiencies
• Upselling company products and identify new business opportunities through clients’ referrals

Job Requirements:

• Possess Diploma in Logistic / Supply Chain / relevant discipline is preferred.
• With 1 - 2 years work experience in Freight Forwarding 
• With permit declaration through Tradenet is preferable
• Computer literacy eg: proficient in MS Word & Excel etc

Tee Xin Li Reg No: R24121619 | The Supreme Hr Advisory Pte Ltd EA No: 14C7279

JOB DESCRIPTION

• To assist the Customer Service Supervisor in the daily operational tasks

• To promptly handle Customer’s & Overseas enquiries on Air Export Booking / Air Import arrangements

• Liaise with Airlines / Co-loaders for space booking

• Liaise with transporters on cargo collections / deliveries

• To service assigned customers as 1 contact window for both import/export

• To liaise with overseas agents on the various requirements and rates

• To ensure compliance with customer’s Standard Operating Procedures

• To complete job invoicing and permit declarations for Air Import / Export jobs

 REQUIREMENTS

• Diploma/ Degree preferred

• Minimum 3 years' experience in freight forwarding with air freight and/or with master co-loader knowledge

• Team player with strong operational knowledge

• Possess good customer service & coordination skills

• Possess excellent communication and interpersonal skills

• Pleasant/Positive personality, self motivated with a desire to excel

• Proficient in MS Office

• Ability to work independently

• DGR trained will be an advantage

• Handle air export bookings and shipment arrangements
• Coordinate with customers and internal stakeholders to meet delivery schedules
• Prepare invoices, permits, reports, and Airway Bills accurately and on time
• Update customers on flight details, freight status, and delivery progress
• Follow up on cost approvals, GST billing, and payment collection
• Attend to customer enquiries promptly and professionally

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd 
EA License No. 20C0270

• Lead and oversee the Customer Service team supporting Sales and global MNC clients
• Ensure team compliance with SOPs and service KPIs
• Work closely with import and export operations to ensure timely shipment execution
• Manage and align customer expectations with internal operational capabilities
• Liaise with overseas offices and agents on shipment coordination and updates
• Support Sales activities including client engagement, pricing support, and business development
• Investigate service-related issues and implement corrective and preventive actions
• Prepare regular service performance and management reports

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd 
EA License No. 20C0270

Basic Salary: $2,000 - $2,600
Working Days: Mon to Fri: 9:00am - 5:30pm; Alt Sat: 9am - 1pm
Address: Toh Guan (Jurong)

Responsibilities:

• Provide customer service support via phone and email.
• Preparing of shipping document and import/export documentation by adhering to the SOP in place and invoicing of order once shipments had been closed
• Monitor and ensure shipments being cleared and delivered as prescribed.
• Ensure Key Performance Indexes are met for all incoming and outgoing activities.
• Coordinate with supervisor for warehouse activities.
• Collaborate with other departments to fulfill orders and ensure timely deliveries.
• Ensure accuracy of all inventories. Maintain accurate records of inventory levels and report any discrepancies.
• Performing of general housekeeping within the workplace and maintaining of a safe working environment.
• Perform any other duties as and when assigned by the Management.

Tee Xin Li Reg No: R24121619 | The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Industry: Beauty Salon

Your primary responsibilities include (but not limited to):

*Welcome and greet customer.

*Manage outlet administration; answer phone call, report, etc.

*Handle and process the customer's requests; complaints; comments; appointments, etc.

*Coordinate and promote marketing promotions to customers; through distribution of flyer and informing regular customers through tele calls

*Assist in stock take, house-keeping, etc

*Ad-hoc duities as and when required

No working experience is required as on job training will be provided

Computer Literacy

* Basic PC knowledge - MS Excel & Gmail (IS A MUST)

Language Abilities

* Able to read, understand and speak well in English

Others

* Dynamic, pleasant and service oriented personality

* Able to work independently

* Excellent telephone etiquette

* Able to start work immediately

Employment Type:

* Full Time, Permanent

Working Hours

*Monday-Friday 10am-6.30pm / 11am-7.30pm / 12pm-8.30pm

Working Location

*J8 MRT

*Nex Mall

*White Sands Mall

*Parkway Parade

*East Point Mall

*Century Square Mall

*Bukit Panjang Plaza

Requirements:

- Driving License (Optional)

- Basic book keeping knowldge

- Microsoft Excel , Word

- Company located at Kaki Bukit (East Side)

Job Scope :

- Answering calls and Reply sales enquiries

- Data Entry ( Issue invoices, Contract, submition of summon)

- Checking Sales and Follow up weekly for payments

5days + alternate saturday - operation hours 10am to 7pm

PH off

Incentive / Staff Discount/ Sales commssion

Interested candidates can whatsapp 98217453

WhatsApp link: wa.link/9sllay

Kindly covert resume and send thru whatapp to get the faster response.

**Candidates with retail experience prefered**

Company Overview

The Write Connection (TWC) is a premier MOE-registered English enrichment brand that specialises in teaching English, writing, and thinking skills. Since 2012, TWC has employed a matchless methodology in teaching English that has earned great respect from both educators and customers. With 12 centres across Singapore, TWC aim to set a high standard in the teaching of English and writing. With many success stories behind us, we strive to lead generations of students to become confident and effective users of the English language.

Job Summary

Customer Service Officers at The Write Connection deliver premium service by engaging customers, managing sales, and supporting centre operations to ensure a smooth and positive experience for students and parents.

Responsibilities

Sales and Customer Service

• Explain TWC courses, education philosophy, and pedagogy clearly to potential customers to support informed decisions
• Promote TWC programmes to both new and existing customers to drive enrolment and retention
• Build and maintain positive relationships with customers to enhance satisfaction and loyalty
• Respond promptly and effectively to phone and email queries to resolve customer needs
• Process sales transactions accurately and efficiently to support centre revenue goals

Administrative Duties

• Schedule replacement lessons for students and appointments for parents, Centre Management, or teachers to ensure smooth operations
• Manage centre inventory and handle simple logistics tasks to maintain resource availability
• Perform filing and other administrative duties as assigned to support centre administration

Required competencies and certifications

• Minimum GCE 'A' levels or Diploma qualification
• At least 2 years of relevant customer service experience, preferably in enrichment centre settings
• Proficient in Microsoft Office Suites (Excel, PowerPoint, Word)
• Excellent spoken and written English communication skills to interact effectively with customers and colleagues
• Strong organisational skills with attention to detail to manage scheduling and administrative tasks
• Demonstrated ability to deliver effective and efficient customer service
• Professional work ethics including integrity, professionalism, and commitment to excellence
• Willingness to be trained according to TWC ethos and SOPs
• Ability to work independently and collaboratively as part of a team
• Flexibility to be deployed to different centres as operational needs arise

Preferred competencies and qualifications

• Proficiency with MacBook and G-Suites applications (Drive, Gmail, Docs, Sheets) for enhanced productivity

Other Information

Work Hours

• Full-time, 5-day week including one weekend day.
• Weekdays: 12.30pm to 9.30pm (with one hour meal break).
• Saturday or Sunday: 8.30am to 6.30pm (with one hour meal break).
• One weekday off and one weekend off per week.
• Approximately 2-hour meeting weekly.

Work Location

• Work location is subject to operational needs. You need to be comfortable with travelling to branches around Singapore.

What we offer

• Competitive remuneration and performance-based incentives
• Opportunities for professional development and growth within the company
• A vibrant, dynamic, and collaborative team environment fostering innovation and excellence

Staff Benefits

• Comprehensive medical and dental benefits
• Birthday and marriage leave
• Flexi leave after one year of service
• Monthly birthday celebrations and team bonding activities
• Exclusive 20% staff discount on TWC lessons for children of staff
• Staff discounts with various participating merchants

Job Details:

• Contract: 1 year  + UP to 1 month completion bonus

• Working Hours: Mondays to Fridays, 9 am to 6 pm

• Working Location: Ang Mo Kio

Job Scope: 

• Order management - closing of orders and invoicing

• To follow up with native Korean speaking customers and business partners to manage quotations, order fulfilment, part returns management and collections follow up

• The focal point for external customers & business partners on quotations, order acceptance, order fulfilment, part returns management & collections follow-up.

• To respond to quotation requests & ensure that pricing, discounts, terms & conditions comply with company policies.

• To communicate & negotiate with external customers & divisions on products delivery dates.

• To implement key processes in Customer Services & be pro-active in initiating & leading projects to improve & streamline order management tasks.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOL job application platform - GO Mobile https://sg.persolgo.com/job/apply/15978

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOL Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394  • EA Registration No. R23117223 (Poh Siew Ling)

Key Responsibilities:

• Answer customer enquiries via phone, email, or chat in a timely and professional manner
• Provide accurate information and prompt support to ensure a positive customer experience
• Log and resolve customer issues professionally and efficiently
• Process transactions, bookings, and service requests with accuracy
• Follow up with customers to confirm resolution and ensure satisfaction
• Escalate complex issues to the relevant departments promptly
• Maintain CRM records and keep customer logs up to date
• Support service recovery efforts and build positive long-term customer relationships
• Collect customer feedback to identify areas for improvement
• Collaborate with internal teams to continuously enhance customer service processes

Requirements:

• Minimum Diploma and above
• Strong attention to detail, organisation, and time management skills
• Entry-level candidates are welcome to apply — training will be provided

EA License Number: 25C2980

Disclaimer: By applying, you consent to the collection and use of your personal data for recruitment purposes in accordance with Singapore's PDPA. Your application may be considered for this and other suitable roles.

WhatsApp: +65 90820021 (Kyler)
Email: kylergan.supreme@gmail.com

5 days, 8.45am-6pm, 1 half Sat (9.30am-12pm) once in every 3 months
Salary: $2800- $3200, open to negotiate depends on experience
Location: Jalan Pemimpin, Singapore (Marymount)

Responsibilities:

• Provide support to the sales department
• Coordinate between customers, transporters, warehouses, and internal teams
• Prepare documentation for import, export, transshipment, and delivery order (D/O) release
• Verify all related costs and charges
• Handle customer enquiries on freight rates, shipment tracking, and related matters
• Liaise with overseas agents and customers to ensure smooth shipment processes

Requirements:

• Min 1-2 years of working experience in freight forwarding is required for this position.

The Supreme HR Advisory Pte. Ltd | 14C7279
Gan Kai Le | R23112683

Customer Service Officer/Executive (Export) /Mon-Fri, 9am -6.30pm; Alt Sat, 9am -1pm

• Attend calls and provide flight details to customer upon receiving booking within the SLA.
• Check on Export Documents accordance to compliance and Airfreight rates apply is correctly.
• Apply export permit and other export custom documents processed on timely manner
• Monitor onboard status and informed customer on any abnormality.
• Liaise with departments to address the concern (Ops , Warehouse , Traffic , planning team)
• Update on new changes / requirement by airlines or governmental requirement
• Ensure monthly customer report is submitted.
• Experience in using CargoWise ERP system

Interested applicants, send in your updated resume by clicking “Apply Now”.

Lin Weikang
EA Personnel No: R21102570
EA License No: 23C1894

• Position: Admin Assistant (Invoicing/Customer Service)
• Location: Tuas West -near MRT
• Working hours: 5 days, Mon to Fri (8.30am to 5.30pm)
• Salary (commensurate on experience): Up to $2800 + AWS + Variable Bonus + OT
• Duration: Permanent
• Industry: Manufacturer

Main Responsibilities:

• Attend to all service calls via emails, telephone and faxes, co-ordinate all the relevant works with Service Coordinator.

• Compile all the service reports and relevant documents nfrom Service Coordinator to generate invoice.
• Performing daily invoicing functions by using ERP Navision software.
• Issue debit or credit notes for corrections.
• Ensure invoices are processed reconciled, billed accurately and in a timely manner.
• Sending the posted invoices with related supporting documents to customers in time via email or upload to customer’s given portal.
• Filling documents, general office duties (emails and courier)
• Provide admin support and ad-hoc duties as tasked.

Requirements:

• Minimum N/O/A Level/Diploma Holders in Office Skills

• A basic accounting knowledge
• At least 1-2 years of working experience in related field
• Must be PC literate in Microsoft Office Application

Email to joie@searchpersonnel.com.sg 

Do visit www.facebook.com/search.personnel for more job listings and career tips!

***We DO NOT charge our candidates nor bind them with any contract.***

Joie Chang

Deputy Consulting Director (APAC)

Reg no.: R2090601 | EA No: 13C6684.

Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.

If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/ qualifications/ preferences, we will reach out to you.

Job Description

The successful candidate will be the primary point of contact for customers regarding coffee machine after-sales support and maintenance. You will play a vital role in ensuring a seamless repair and service experience.

Key Responsibilities:

• Customer Liaison: Handle incoming inquiries via phone and email regarding coffee machine maintenance, troubleshooting, and repair requests.

• Service Coordination: Manage the end-to-end repair process, including scheduling and coordinating the collection and delivery of machines between customers and our service center.

• Logistics Coordination: Liaise with internal technicians and external logistics partners to ensure timely pick-ups and returns.

• Case Management: Maintain accurate records of service history, repair status, and customer communications in our system.

• Administrative Support: Prepare service quotations, process service invoices, and handle basic administrative tasks related to the after-sales department.

Requirements:

• Experience: Minimum 1–2 years of experience in Customer Service, Logistics Coordination, or After-Sales support. Experience with household appliances or coffee machines is a plus.

• Communication: Excellent command of English (written and spoken). Proficiency in Mandarin is an advantage to communicate with Mandarin-speaking stakeholders.

• Skills: Proficient in Microsoft Office (Excel and Outlook).

• Attributes: Highly organized, patient, and able to handle customer inquiries with a professional attitude.

• Availability: Able to work in a fast-paced environment and meet service deadlines.

Additional Information:

• Work Location: Near Bishan MRT / Central Area.

• Working Hours: Monday to Friday, 9:00 AM – 6:00 PM.

• Salary Range: $2,300 – $2,800 (Commensurate with experience).

• Job Type: Full-Time, Permanent.

• Handle air export bookings and shipment arrangements
• Coordinate with customers and internal stakeholders to meet delivery schedules
• Prepare invoices, permits, reports, and Airway Bills accurately and on time
• Update customers on flight details, freight status, and delivery progress
• Follow up on cost approvals, GST billing, and payment collection
• Attend to customer enquiries promptly and professionally

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd 
EA License No. 20C0270

• Handle air export bookings and shipment arrangements
• Coordinate with customers and internal stakeholders to meet delivery schedules
• Prepare invoices, permits, reports, and Airway Bills accurately and on time
• Update customers on flight details, freight status, and delivery progress
• Follow up on cost approvals, GST billing, and payment collection
• Attend to customer enquiries promptly and professionally

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd 
EA License No. 20C0270

Persol Outsourcing is teaming up with a well-established transport statutory board to recruit vibrant and service-oriented talents for the role of Customer Service cum Cashiering . Join the frontline of Singapore’s transport network — where every smile, solution, and interaction helps millions get to where they need to go.

Job Responsibilities:

• Attending to customers’ enquiries
• Manage facilities and run system operations
• Handle urgent issues to keep things running smoothly
• Count and check all payments at the end of the shift using the POS machine report
• Help the Team Leader and Supervisor with daily work on the ground
• Carry out any other tasks when needed

Job Requirements:

• Minimum GCE N Level with 1 year of Cashiering and Customer Service experience
• A good team player, possess a cheerful personality and a positive attitude
• Meticulous with details, good communication and interpersonal skills
• Able to multitask and handle high volume of work
• Able to maintain confidentiality and sensitivity in the management of work

Working Hours / Location:

• Rotating Shift: 4 Days Work, 2 Days Off
• 10am to 10pm (with 2 hours break)
• Company transport provided! Pick up from Boon Lay / Jurong East MRT station
• With attractive Allowances + Incentives!

We regret to inform, only shortlisted candidates shall be contacted.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Outsourcing Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persoloutsourcing.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

EA License No: 90C3494 | EA Personnel No:  R21102746 | EA Personnel Name: Tay Hui Huang

Job Title: Logistics assistant (Customer service) (ID3589)
Location: Changi
Working Hours: Mon-Fri 8:30am to 5:30pm ,Sat 8:30am-12:30pm(every Sat is WFH)
Salary： $2800-$3300

Key Responsibilities
1. Attend to customer enquiries and ensure accurate capture of job requirements for all orders.
2. Maintain good working relationship with customers.
3. Advise customers on delivery schedules and inventory-related matters.
4. Communicate customer requirements to the Traffic Controller to ensure smooth job execution.
5. Create trucking jobs and monitor their progress to ensure deadlines are met.
6. Source potential hauliers to facilitate the efficient reuse of import containers.
7. Provide timely updates to customers regarding shipment status and any delays.
8. Provide after-hours support for customer enquiries when required.
9. Perform other ad-hoc duties as assigned by the Operations Manager.

Location: Marina One

Duration: 12 months contract

Salary: Up to $3970 + 1 month bonus

Job Responsibilities:

• Provide end-to-end transactions and policy services over the phone and emails within service level.
• Transactions include attending to email correspondences and processing of policies.
• Responding to clients’ queries and calls
• Handles refund and receipting
• Manage credit control for Commercial policies.
• Ensure efficient, accurate transactions is key in contributing to desirable pre-sales and after-sales support based on Customer Needs.
• Work towards achieving Key Performance indicators for self and for the team.
• Assist manager/supervisor to track and prepare monthly management reports and statement of accounts.
• Proficient in performing tasks following the Standard Operations Process (SOP) provided.
• Working with other teams and business partners such as Underwriter, Claims, Finance, Marketing, Client Management, IT, LTA, GIA and Bank, intermediaries etc. in achieving company objectives and delivering service standards
• Continuous service and process improvements to ensure that business standards/risks/controls are maintained or exceeded is important in contributing to new business growth and customer retention.
• Assist to transform business requirements into system enhancements, testing and implementing the requirements to ensure smooth operations where applicable.
• Undertake any duties as may be assigned.

Job Requirements:

• Minimum Diploma in any field
• Personal General Insurance and Commercial General Insurance Certification (BCP, PGI, CGI) preferred
• Good knowledge of General Insurance Products such as Motor, Travel, Home, and Personal Accident and Commercial Insurance.
• General Insurance principles and practices
• Customer Service skills and experience in calls and responding to customer’s emails.
• Excellent communication skills
• Attention to detail to ensure customer and policy data accuracy.
• Excellent team player and able to work well in a team.
• Good organization skills and able to multi-task well.

Ally
The Outsourcing Team
Recruit Express Pte Ltd
EA: 99C4599

About Anake

Anake is your personal guide, from making sense of your skin’s genetic blueprint, to gaining a deeper knowledge of who you are, we are committed to tailoring a complete skincare regime that perfectly complements your genes. We aim to help everyone optimise their skin health through powerful and innovative technologies that make us the most preferred beauty brand.

For more information, please visit www.anake.com.sg

Why Join Us

Love skincare? Obsessed with helping others feel confident in their skin? We’re on the lookout for friendly, passionate, and reliable individuals to be the voice of our fast-growing skincare brand as part of our Customer Service team! If you’re a people-person with a love for beauty and glowing skin, we want YOU!

Bonus perks!
You’ll be joining a fun, supportive team with a fully stocked pantry (snack lovers, we see you!)

About the Role

We are seeking a highly motivated Administrative Executive who is eager to challenge themselves, push beyond limits, and grow alongside the company as we expand into an international powerhouse. This role combines administrative excellence with strong client communication, making it ideal for someone who is detail-oriented, people-driven, and passionate about delivering top-quality service.

Administrative Support

• Provide administrative assistance to the Finance and HR team, including filing, scanning, and accurate data entry.
• Support ad-hoc tasks and projects as required by the management team.

Customer Engagement

• Retrieve, update, and manage client records while ensuring accuracy and confidentiality.
• Schedule and manage facial appointments, coordinating with therapists for proper timing and resource allocation.
• Assist in planning and executing customer membership and loyalty programmes.
• Provide accurate information to clients on services, promotions, and ongoing packages.
• Conduct follow-ups to gather client feedback and ensure post-service satisfaction.
• Handle all incoming phone calls and emails professionally and promptly.
• Address customer complaints and carry out service recovery with tact and professionalism.

Requirements

• Prior experience in administrative support or customer service is an advantage.
• Strong communication and interpersonal skills, with the ability to engage clients effectively.
• Highly organized, detail-oriented, and capable of handling multiple tasks simultaneously.
• Positive mindset, willingness to learn, and ability to thrive in a fast-paced environment.

Working Hours & Arrangement

• 5 days work week - 9am to 5pm
• Half-day Work From Home; required to be contactable to answer client's queries

Compensation & Benefits

• Salary Range: $2,200 – $2,800 (based on experience)
• Fun and vibrant working environment
• Exciting benefits and staff perks
• Opportunities for career growth and development as the company expands internationally

• Provide Installation and commissioning of machining centres or EDM machines with complexity at customer site.
• Conduct pre-installation assistance to customer as well as post installation visit and check up.
• Provide field service support and troubleshooting to the machines for local & overseas customers
• Responds to customer complaints and Perform scheduled and un-scheduled service support.
• Diligent attention to details and ability in analyzing the critical issues (Electrical & Mechanical).
• Prepare complete service reports and details on daily service job and customer correspondence
• Educate customers on basic maintenance & technical support of machine tool for customer's benefits
• Properly document, label, and return all defective parts resulting from service and repair
• Ensure all tools & equipments used are calibrated in good working order to Makino Standards.
• Ensure all tools and equipment provided is kept safe, and secure.
• Update service reports on all activities carried out on site into the system and ensure to complete all required documentation including the expense report, in a timely manner
• Comply with all safety policies, practices and procedures at all times. Develop and maintain safe habits and practices with regard to safety requirements on site.
• Provide technical support to other Field Service engineers in the field.
• Develop and maintain relationship with customers
• Follow the workplace safety and health system, safe work procedures or safety rules implemented at the workplace.

Job Requirements

• ITE/Diploma in Mechanical / Mechatronics Engineering or related field.
• At least 2 years experience in the related field as Service Engineer preferably in the installation & service of CNC machines.
• Strong electrical trouble shooting experience is an added advantage
• Good in MS Office and general computer knowledge
• Passion on Field Service
• Good Communication & Interpersonal skills
• Strong time management skill
• Ability to travel to clients on standby weekends / night
• Able to travel from time to time for project & regional support, and willing to travel overseas.

Join Our Team! Become a Customer Service Executive at Real Madrid Foundation Football & Basketball School

Are you passionate about sports and providing exceptional customer service? Do you want to be part of an internationally renowned brand that inspires young athletes? Real Madrid Foundation Football & Basketball School is looking for a dedicated Customer Service Executive to join our team and help us shape the future of aspiring players!

About Us

Real Madrid Foundation Football & Basketball School offers world-class training programs for children and youth, guided by the values and principles of one of the most successful sports organizations in the world. We focus on developing technical skills, teamwork, and personal growth both on and off the field.

Responsibilities:

- Serve as the primary point of contact for parents, students, and visitors, providing excellent customer service in person, over the phone, and through email.

- Respond promptly to inquiries, providing accurate information about program offerings, schedules, fees, and registration procedures.

- Assist parents with the enrollment process, including completing registration forms, collecting fees, and ensuring all necessary documents are submitted.

- Handle customer feedback, concerns, and complaints in a professional and empathetic manner, striving to resolve issues promptly and to the satisfaction of all parties involved.

- Maintain accurate and updated records of student information, attendance, and payment records.

- Coordinate with other departments, including coaching staff, administration, and facilities management, to ensure smooth operations and address customer needs effectively.

Requirements:

- Previous customer service experience

- Excellent communication and interpersonal skills, with the ability to effectively interact with parents, students, and staff members.

- Strong organizational and multitasking abilities to handle multiple inquiries and tasks simultaneously.

- Proficient computer skills, including experience with Google Applications and customer relationship management (CRM) systems.

- Problem-solving mindset and ability to handle challenging situations with professionalism and diplomacy.

- Passion for customer satisfaction and dedication to delivering high-quality service.

- Flexibility to work during weekends, and holidays as per the school's operational schedule.

Join Real Madrid Foundation Football & Basketball School and be part of a team that’s changing lives through the power of sport!

• Attend to customer's enquiries on job order status, availability and co-ordination of tasks.
• Execution of customer's orders, processing and summarizing the essential information given into the job order form with required attachments.
• Use of Trade-net to provide the Value-Added Service of permit declaration for customers.
• Prepare orders for Planner and follow-up with customers when there are incomplete information or documents.
• Coordination for booking of chemcare in PSA for DG Isotanks or containers.
• Collate information for planner if there are any changes for the day itself for delivery.
• Ensure all delivery orders/ weighing tickets are received once job completed and forward to customers as proof of delivery.
• Closing of job orders for billing once job is completed.
• Prepare documents and arrange for dispatch to deliver to shipping lines/ customers.
• Attending to customer's request for quotes, checking of trucking rates, invoice discrepancies etc.

Job Requirements:-

• Minimum Diploma in Logistics, Supply Chain Management, International Business, or a related field.
• At least 1 year of working experience in the transport and logistics industry.
• Strong attention to detail and ability to work under pressure.
• Excellent organizational and problem-solving skills.

We are looking for a dynamic and customer-centric individual to join our call center team as a Customer Care Officer. In this role, you will be the first point of contact for our valued customers, providing top-notch service and assistance. If this sounds like YOU, connect with us TODAY!

Responsibilities:

• Handle inbound / outbound calls, emails, and chats from customers with professionalism and empathy
• Assist customers in navigating respective website and online services
• Maintain accurate records of customer interactions and transactions
• Collaborate with other team members to improve processes and enhance customer satisfaction
• Stay up-to-date with product knowledge and company policies
• To consistently meet set KPIs without compromising on quality service delivery

Requirements

• Strong communication skills, both verbal and written
• Customer-focused with a genuine passion for helping people
• Basic computer proficiency
• Ability to work well in a team and adapt to a fast-paced environment

*Prior call centre experience would be an advantage

We offer competitive compensation, ongoing training, and a supportive work environment.

If you’re enthusiastic, eager to learn, and ready to make a positive impact on our customers, we want to hear from you! Join our team and be part of an exciting customer care experience.

Interested candidates may WhatsApp us at 6015 6788 or email us at recruit@haileck.com