Total 18,218 job vacancies in Singapore

• Well Established Company
• Basic $3800 - $4200 + AWS + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location : Tuas (Transport Provided)
• Working days : Monday to Friday
• Working hours : 8am to 5pm

Job Responsibilities:

Leadership of Customer Service Team

• Lead, coach and mentor the customer service team to deliver exceptional service standards.
• Oversee team members' capability in managing sales leads effectively.
• Ensure proficiency in generating proposals, service engagement forms or eSEF, and invoicing procedures.
• Oversee daily operations of the customer service department, ensuring prompt
  resolution of customer inquiries, service issues, complaints, and escalations.
• Maintain an organized and efficient filing and database system for customer records and service documentation.
• Lead digital transformation efforts related to new systems or software.
• Manage major client accounts, including contract adherence, service reviews, annual survey and relationship building.

Achievement of Management Objectives

• Prepare and generate monthly performance and operational reports.
• Monitor adherence to standard operating procedures (SOPs) and recommend updates or improvements when necessary.
• Establish and monitor KPIs and service standards to drive customer satisfaction,
• retention, and operational performance
• Analyze customer feedback, service trends, and complaint data to identify root causes and lead service improvement initiatives.
• Implement customer service department manual, procedures, and training programs that promote consistency, efficiency, and a customer-first culture.
• Provide insights into customer trends, operational challenges, and improvement opportunities.

Collaboration with Business Development Team

• Collaborate cross-functionally with Business Development team to ensure service delivery aligns with customer expectations and regulatory requirements.
• Provide support in data analysis and insights related to customer satisfaction and sales performance.
• Consolidate and present monthly reports for key stakeholders, ensuring accurate and actionable information.

Cross-Departmental Coordination

• Liaise with key departments (Logistics, Operations, etc.) to resolve any issues that may impact customer satisfaction.
• Ensure smooth communication and effective collaboration between departments to meet customer needs and expectations.

Requirements:

• Minimum Bachelor’s Degree in Business Administration, Management Studies, or a related field

• At least 2 years of Customer service experience

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

LIONG ZHAO GUAN (R22107632)

EA Recruitment Pte Ltd

EA License No: 21C0492

ASSISTANT OPERATIONS EXECUTIVE 1

PILOTAGE SERVICES DEPARTMENT (MISSION COMMAND CENTRE)

PSA MARINE (PTE) LTD

[This is a full-time permanent role.]

Keen to be part of the team that provides essential maritime services to the Port of Singapore, the world's busiest container transhipment hub?

Assistant Operations Executives play a crucial role in providing excellent service levels and deploying marine resources within Singapore waters!

• Take leadership in the planning and deployment of pilotage, harbour towage and waterboat resource to support 24/7 operations of the busiest port in the world;
• Uphold the efficiency of company’s services which is part of Singapore maritime ecosystem;
• Directly communicate with vessels to coordinate arrival and service timings; and
• Attend to all customer queries and request new orders, amendments and cancellations.

The successful candidate shall preferably:-

• Possess at least a Diploma or equivalent;
• Have good communication and interpersonal skills;
• Be able to remain calm and make logical decisions under stress and emergency circumstances;
• Candidates with prior experience in operations planning will be considered favourably; and
• Be willing to perform overnight shift work

*New hires will be eligible for a sign-on bonus of up to S$3,500. Terms and conditions apply.

*New hires will be eligible for allowances, and productivity incentives upon commencement of shift work.

About Child Protection Specialist Centre (CPSC):

We are dedicated to providing quality home-based services and support to families and children experiencing abuse or severe neglect at home. Referrals are received from the Ministry of Social and Family Development (MSF) Child Protection Services to assist families and children identified as needing non-statutory services and support. Guided by a child-centred, family-focused, and community-based approach, our aim is to empower families to reach their fullest potential and provide ongoing support through life’s changes and challenges.

Responsibilities:

• Assume a secondary role in case management through providing support to caseworkers. To co-work with caseworkers in relation to clients and their family members through casework towards elimination of risk of child maltreatment.
• To perform liaison work and information gathering with public/community agencies who consult on child protection issues or report on allegations
• To provide public education and outreach to increase awareness of child maltreatment
• To provide logistics and administrative support of programmes (e.g. group work)
• Source and coordinate resources, brokering of services to meet the needs of clients
• To perform administrative duties for the centre

Requirements:

• Diploma in Social Work/in relevant discipline
• Able to work nights (at least 1-2 nights a week)
• Good communication and interpersonal skills
• Minimum 2 to 3 years of work experience
• Good Team Player

Work Location: Redhill/Choa Chu Kang

If you are interested to join us, please apply via Fei Yue Career Portal: https://careers.fycs.org/

For your privacy and security, kindly refrain from including your NRIC number in your application form or resume.

Job Summary

Perform installation, maintenance, testing, and servicing of valve remote control, tank gauging, hydraulic deck machinery, and related electrical and instrumentation systems for marine and offshore applications, including onboard ship and overseas service assignments.

Responsibilities

• Install, maintain, upgrade, inspect, test, and repair valve remote control and tank gauging systems to ensure operational reliability
• Conduct testing and commissioning of hydraulic deck machinery following company policies and procedures
• Read and interpret electrical drawings, P&ID, and hydraulic circuit diagrams to diagnose and resolve system issues
• Troubleshoot and service hydraulic power units, electrical motor starter panels, solenoid controls, instrumentation, and automation controls
• Apply knowledge of hydraulic, pneumatic, and electric actuator functions and principles to support system maintenance and troubleshooting
• Perform basic PLC programming tasks including upload, download, and operation of SCADA/HMI systems to support automation controls
• Work independently and collaboratively with team members to complete maintenance and service tasks effectively
• Travel onboard ships at shipyards, anchorages, or offshore locations as required for system servicing and commissioning
• Travel overseas to perform service jobs when necessary, ensuring timely and effective support to clients

Required competencies and certifications

• Minimum Diploma or Degree in Electrical or Mechanical Engineering
• At least 3 years of relevant experience in Marine, Offshore, Instrumentation & Control, or Hydraulic fields
• Ability to read and understand electrical drawings and P&ID/hydraulic circuits
• Strong communication and interpersonal skills to coordinate with team members and clients
• Self-starter with innovative thinking and resourceful problem-solving skills

Preferred competencies and qualifications

• Knowledge of hydraulic, pneumatic, and electric actuator functions and principles
• Experience troubleshooting hydraulic power units and electrical motor starter panels
• Familiarity with solenoid control, instrumentation, and automation control troubleshooting
• Basic skills in PLC programming, SCADA, and HMI systems

Overview

As a Service Technician, you will assist the Operation Manager in ensuring the smooth operational performance of machinery and equipment, which are critical to the ongoing success and efficiency of business operations.

Job Description:

1) Conduct routine inspections of machinery and equipment.

2) Diagnose faults and malfunctions in the systems.

3) Perform repairs and replacing defective parts.

4) Carry out preventive maintenance to ensure high reliability of systems.

5) Provide technical support and advice to the users of the equipment.

6) Document processes and maintaining service records.

7) Ensure compliance with industry safety and quality standards.

8) Inspect and assess the functionality of mechanical systems and components.

9) Understand and implement complex technical manuals and diagrams.

10) Utilize a variety of tools and equipment for repair and maintenance tasks.

11) Collaborate with other technical staff to ensure comprehensive service coverage.

12) Update job knowledge by participating in educational opportunities and reading technical publications.

13) Providing all administrative support when required.

Requirements:

1) Diploma in mechanical, electronic, or similar fields is highly advantageous..

2) At least 3 years of experience in the Lift & Escalator industry.

3) Proficient in Microsoft Office (Word, Excel, PowerPoint).

4) Proven experience in a similar role, demonstrating hands-on proficiency with industry-specific systems.

5) Strong problem-solving skills and attention to detail.

6) Excellent interpersonal and communication skills to effectively convey information to customers and team members.

JOB RESPONSIBLE

· Troubleshooting/overhauling of marine diesel engine( 2 stroke/4 stroke)

· Familiar with overhauling /servicing of Pump/valves

· Able to sail with vessel if required

· Other ad-hoc duties as assigned by the Company

REQUIREMENT

· Min NITEC in Mechanical/Mechantronic Engineering

· Min 2 years of working experience in Marine/Engineering industry

· Self starter, team player with positive” can do” mindset

Paperbakes Singapore – Join Us to Serve Real, Wholesome Food with Heart

Are you passionate about healthy food, warm service, and making someone’s day a little better? At Paperbakes Singapore, we believe good food should be wholesome, affordable, and made with real ingredients - no shortcuts, no heavy processing, and absolutely no MSG.

Our specialty? Parchment-baked meals like tender chicken, fresh fish, and nutritious sides - all cooked with minimal oil and maximum flavor. Every dish we serve is made to fuel busy lives in a healthier way, without compromising on taste.

We’re a vibrant and tight-knit team that works hard, supports one another, and has fun doing it. If you’re energetic, friendly, and believe in doing meaningful work that helps people feel good from the inside out - we’d love to have you with us.

Job Duties

• Front of House Counter Operations
• Basic food preparation
• Prepare and pack orders
• Assist and support with stock replenishment
• Coordination with Kitchen Team
• Maintain food safety and hygiene standards
• Adhere to recipes and operating procedures guidelines
• Any other duties as directed

Job Requirements

• Candidates with no prior experience are welcome to apply, as training will be provided
• Salary will be based on experience
• Basic digital literacy
• Able to work efficiently in a fast-paced environment
• Flexible hours and shifts

Job Perks

• Annual Increment
• Year-End bonus
• Quarterly Sales Variable Bonus
• Referral Bonus
• Birthday Voucher
• Training and Development
• Career Progression
• Walking Distance from MRT

• Well established company
• Basic $ 4000 - $4800 + Variable Bonus
• Excellent Welfare and Benefits + Career Progression
• Working location: Changi
• Working Days: Monday – Friday
• Working Hours: 9am – 6pm

Job Responsibilities:

• Improve customer service experience, create, engaged customers and facilitate department growth.
• Negotiate best rates with airlines and agents for interest of company.
• Negotiate best offer to client in interest of company.
• Take control of customer’s issues and follow problems through to resolution.
• Set a clear mission and deploy strategies focused towards that mission.
• Develop service procedures, policies and standards.
• Keep meticulous records and document customer service actions and discussions.
• Analyze statistics and compile accurate reports.
• Build excellent relationship with carriers, clients and service providers.
• Keep ahead of industry’s developments and apply best practices to areas of improvement.
• Control resources and utilize assets to achieve qualitative and quantitative targets.
• Adhere to and manage the approved budget.
• Maintain an orderly workflow according to priorities.
• Share information with management on customers and market conditions.
• The list of duties and responsibilities outlined above is representative and not a complete and detailed list of tasks which may be performed.

Job Requirements:

• Minimum 4 years’ experience in freight forwarding or logistics, with at least 2 years in a supervisory or managerial role
• Strong knowledge of air, sea, and road freight operations
• Excellent customer service, communication, and problem-solving skills
• Proven leadership and team management experience
• Ability to handle pressure, prioritize tasks, and meet deadlines
• Proficiency in freight management systems and MS Office
• Strong commercial awareness and customer-focused mindset

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

LIONG ZHAO GUAN (R22107632)

EA Recruitment Pte Ltd

EA License No: 21C0492

Job Highlight:

• Monday - Friday, 830AM - 6PM
• AWS & VB
• Central Region, Outram

Key Responsibilities

• Performs servicing and maintenance of equipment and system, installation of machinery.
• Collects and monitors customer equipment performance indices and performs schedules preventive maintenance (PM) with customer when required
• Liaises with customer directly for their
• Project coordination for installation and
• Plans and proposes project deadlines and carries out the tasks accordingly
• Perform on-call and standby duty as reqiored
• Initiative to identify and resolve technical issues
• Team player & meticulous and attention in details
• Positive attitude in customer servicing
• Good housekeeping practices

Applicants who possess for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

Please submit your updated resume in MS Words format by using the APPLY NOW BUTTON or email the updated resume to martin@mci.com.sg

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

https://www.mci.com.sg/wp-content/uploads/2025/09/MCI-Job-Applicant-Data-Protection-Notice.pdf

Toh Cheng Jie (Martin)

Registration Number: R23117397

EA Licence No: 06C2859 (MCI Career Services Pte Ltd)

This an operationally focused role supporting both centre logistics and external outreach events. The incumbent is responsible for the coordination, implementation, and delivery of programmes and workshops at Lifelong Learning Singapore's (LLSG) Centre's Level 1 Service Touchpoint, with a primary focus on execution for youth, Institutes of Higher Learning (IHL) students and adult learners. Concurrently, the role supports the operational setup and execution of external outreach events and roadshows, coordinates with stakeholders and vendors, and handles daily centre operations.

Responsibilities:

Centre Programme Coordination & Implementation

• Coordinate, implement, and deliver activities, workshops, learning journeys, and events at the Level 1 Service Touchpoint for various target segments (such as students from IHLs, early careerists, and mid-careerists)
• Support the operational coordination and implementation of targeted programmes for students from IHLs, including Polytechnics, ITE, and Universities, to facilitate career exploration and skills development

Event Planning & Operational Delivery

• Support the planning, operational delivery, physical setup, and on-site execution for external outreach events, roadshows, and career/skills fairs conducted in partnership with various stakeholders and community partners
• Serve as an operational point of contact for stakeholder representatives and community partners to coordinate logistics, tracking project timelines and event requirements
• Monitor and track attendance, collect participant feedback, and compile programme performance data to support reporting and continuous improvement efforts

Vendor Management & Centre Operations

• Coordinate and liaise with appointed term vendors to execute standard programmes, ensuring day-to-day delivery aligns with service requirements
• Assist with the administrative sourcing and procurement processes for non-term vendors and subject-matter experts, adhering to standard organisational guidelines
• Provide day-to-day centre operations support, manage equipment and materials logistics, and provide administrative backing for the centre.

Requirements:

• Diploma or bachelor’s degree in Event Management, Hospitality, Business Administration, or a related discipline
• Relevant work experience focused on programme coordination, event delivery, stakeholder coordination, or operational execution
• Strong verbal and written communication skills for coordinating with vendors, collaborating with stakeholders, and assisting centre visitors or student audiences
• Experience in working with term vendors and navigating standard administrative sourcing and procurement processes
• Ability to adapt well and thrive in a fast-paced, hands-on operational environment
• Robust organisational, multitasking, and logistical skills to handle concurrent event assignments and deliver tasks within deadlines

Candidates who do not have the required qualification or relevant experience are welcome to apply.

This is a 6‑month contract with the possibility of extension.

Please note that only shortlisted candidates will be notified.

Job Description:

• Build and maintain strong customer relationships, organising regular meetings and visits.
• Serve as the main point of contact for customers, ensuring timely resolution of issues and inquiries.
• Provide regular updates on the status of MRO events, including reports and delivery schedules.
• Share quotes, assist with invoicing preparation, and communicate any delays proactively.

Job Requirement:

• Minimum Diploma in Business/ Engineering or equivalent.
• Minimum 2 years of working experience in Customer Service in MRO industry

To submit your application, please apply online to apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

Responsibilities:

• Responding to and resolving fault calls referred by other technicians.
• Performing basic checks and troubleshooting on PC systems and power generators.
• Liaising with relevant authorities (like NCS and LTA in Singapore) regarding application and network issues for the VEP system.
• Troubleshooting CEPAS readers and conducting monthly power generator checks.
• Arranging the deployment of other technicians and managing liaison with LTA representatives regarding project faults. .

Requirements

• Min Nitec and above
• Min 1 year of working experience

To submit your application, please apply online to apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

Job Description:

• In charge of providing after-sale service and support with the highest standard of professionalism and efficiency to achieve total customer satisfaction.
• Responsible for performing installation, retrofit & upgrade, preventive maintenance, troubleshooting and repair for electronics assembly and inspection equipment.
• In charge of diagnose technical problem, determine the solution and assist customer in implementing the fix.
• Responsible for conducting on-site evaluation for electronics assembly and inspection equipment at customer sites.
• Responsible in supporting sales in technical support and application of products.

Requirements:

• Min Diploma in Electrical/ Electronic in Engineering
• Min 2 years of experience in Electronics and Semiconductor or Automation industry

To submit your application, please apply online apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

Job Description:

• Provide technical assistance to customers via on-site visits, phone calls, WhatsApp, and email communications.
• Perform installation, commissioning, maintenance, fault diagnosis, and repairs at customer locations.
• Collaborate with vendors to escalate and resolve complex technical issues.
• Deliver training sessions and product demonstrations to end users or clients.
• Handle internal product servicing and support training initiatives.

Requirements:

• Diploma in Electrical/Electronic Engineering, Information Technology, or a related field.
• At least 2 years of relevant work experience.
• Strong communication and presentation skills, both written and verbal.
• Service-minded with a proactive and positive approach toward customer engagement.

To submit your application, please apply online apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd.
EA License No: 17C8900

Responsibilities

• In charge of performing routine maintenance and troubleshooting of chiller systems to ensure optimal performance and efficienc
• In charge of diagnose mechanical, electrical, and control system issues and implement effective solutions
• Responsible in executing commissioning processes for new chiller installations, ensuring systems are installed correctly and functioning as designed.
• Responsible in providing exceptional customer service by addressing client inquiries and concerns regarding chiller operations and maintenance.
• Taking charge of preparing and submiting detailed reports outlining service activities, findings, and recommendations for future improvements.
• Available to respond to chiller breakdown calls during assigned standby shifts.

Requirement

• Min Diploma in Engineering and relevant
• Min 3 years of experience in chiller maintenance, commissioning, or HVAC

To submit your application, please apply online to apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

Job Description & Requirements

Position Summary

The 1st Level Remote Support role is responsible for providing first-level troubleshooting and technical assistance to users’ queries and incidents received through various support channels in a professional and timely manner.

Key Responsibilities

• Provide First Call Resolution (FCR) technical support via phone and email

• Perform first-level troubleshooting on reported incidents and escalate to appropriate resolver groups when required

• Provide timely updates to customers on outstanding issues within agreed service levels

• Maintain ownership of cases and ensure accurate documentation until closure

• Manage customer expectations and escalate unusual trends or high call volumes to the Team Lead

• Classify and prioritize incidents appropriately while tracking resolution progress and follow-up actions

Requirements

• Diploma in IT-related fields

• Minimum 1 year of experience in End-User Support, Desktop Support, or Technical Service Desk

• Customer service experience from a non-technical call center environment will not be considered

• Knowledge of Windows OS, Active Directory Account Administration, MS Outlook, and mobile device support

Job Description

• Provide friendly customer service & upsell products
• Cleaning & Hygiene and any ad-hoc duties as assigned
• Closing report

Requirements

• Work in a fast-paced environment
• Preferably with minimum 1 year cashiering or related experience

To submit your application, please apply online or apply@rn-care.com call +(65) 6220 0847 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd

EA License No: 17C8900

Job Responsibilities

• Handle customer enquiries via phone, email, and walk-in customers.
• Process sales orders, quotations, invoices, and related documents.
• Coordinate with internal departments to ensure smooth order fulfilment and customer satisfaction.
• Maintain accurate customer records and filing systems.
• Assist in scheduling appointments and administrative duties.
• Follow up on customer requests, payments, and outstanding matters.
• Provide general administrative support to the team and management.

Requirements

• Minimum 1 year of relevant experience in customer service and administrative support.
• Good communication and interpersonal skills.
• Self-motivated, responsible, and able to work independently.
• Strong team player with the ability to work cohesively with team members.
• Proficient in Microsoft Office applications.
• Positive attitude and willingness to learn.

Preferred Traits

• Customer-oriented with good problem-solving skills.
• Able to multitask and work in a fast-paced environment.
• Detail-oriented and organized.

Responsibilities

• In charge of supporting the clients by providing training, installation, setup, and upgrades of electronics devices
• Responsible in responding to on-site technical support requests when client raise a request.
• In charge of making scheduled visits to troubleshoot and resolve devices issues.

Requirement

• Min Nitec in Engineering and relevant
• Class 2B or 3 driving license required

To submit your application, please apply online to apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

Responsibilities

• In charge of performing routine maintenance and troubleshooting of chiller systems to ensure optimal performance and efficienc
• In charge of diagnose mechanical, electrical, and control system issues and implement effective solutions
• Responsible in executing commissioning processes for new chiller installations, ensuring systems are installed correctly and functioning as designed.
• Responsible in providing exceptional customer service by addressing client inquiries and concerns regarding chiller operations and maintenance.
• Taking charge of preparing and submiting detailed reports outlining service activities, findings, and recommendations for future improvements.
• Available to respond to chiller breakdown calls during assigned standby shifts.

Requirement

• Min Diploma in Engineering and relevant
• Min 3 years of experience in chiller maintenance, commissioning, or HVAC

To submit your application, please apply online to apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

Job Description:

• In charge of execution of service and maintenance workflow.
• Responsible for liaising closely with client representatives on all service and maintenance related issues.
• Manage day-to-day client interactions and expectations for optimal results.
• Assisting the supervisor in employing teams on service deliveries and distribute responsibilities.
• Responsible in providing support to supervisor in ensuring the timely delivery and completion of troubleshoot, service and maintenance of security systems at clients’ premises.
• Familiarise yourself and deliver customer satisfaction base on each client's business, organization and objectives.
• Ensure that works carried out are in compliance with the Workplace Safety and Health Act.
• Perform any other technical tasks as and when required.

Job Requirements:

• Min Nitec in Electrical/Electronic Engineering
• Min 2 year of working experience in security systems such as Integrated Security Management Systems, Card Access Control Systems, Intrusion Detection Systems and CCTV systems is a must
• Possess Class 2 or 3 driving license

To submit your application, please apply online apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd.
EA License No: 17C8900

1. JOB DESCRIPTION

Job Title

Customer Service Officer

Occupation

Customer Service Officer

Job Description & Requirements

What is INITIA?

The biggest lifestyle beauty lounge. INITIA Group sets out to find a consumer service business that is experience-based, differentiated and advantaged, non-seasonal, non-cyclical, highly predictable, has strong senior management, and strong online presence. Initia has been in the beauty industry and has created a series of new concept salons that blend with lifestyle and trends to provide unique and fascinating lounges.

Initia is not just doing beauty business alone, but it also has business in the F&B Industry and Art. It has been around for years and it has been working with local and many Korean companies in Singapore and in Malaysia.

Our brands :

• Bada Hair (Previously known as Leekaja Beauty Salon)

• Walking on Sunshine

• You Are My Sunshine

• Ministry of Scalp Therapy

• F&B Brands

We are hiring additional Customer Service Officers.

He or she will be addressing the needs of all customers and ensures an exceptional guest experience.

If you're passionate and has a background in customer service, apply now! Be part of our growing Family!

ROLE OVERVIEW :

- Communicate with customers, understand their needs and attend to their queries

- Handle and resolve customers’ feedbacks and concerns

- Ensure a wonderful salon experience for our customers to increase customer retention

- Handling phone enquiries with etiquette

- Serving light refreshments to customers and attending to their needs

- Schedule customers’ appointments and other ad-hoc duties as assigned

- Gather customer satisfaction levels and feedback on customer services for continuous improvement

- Provide feedback and ideas to improve operations and enhance customer experience

- Comply with data protection regulation and organizational security procedures for customer registration and credit and cash transactions

WHAT WE ARE LOOKING FOR :

- Well-groomed and maintain a professional self that suits our salon image.

- Good and precise communication skills

- Service oriented and passionate about serving customers

- Prior experience in the beauty line would be advantageous

- Prefer can start immediately

WHAT TO EXPECT :

- Training is provided

- Opportunity for career progression

- Staff Discounts

- Birthday Vouchers

- Annual Leave, Marriage and Compassionate leaves

- Good performance annual increment

- Referral incentive

2. SKILLS

Customer RetentionMicrosoft OfficeCustomer ExperienceInterpersonal SkillsInventoryMS OfficeMS WordGood Communication SkillsFreightCommunication SkillsExcelCustomer SatisfactionTeam PlayerCustomer ServiceCustomer ServicesCustomer Service Experience

3. KEY INFORMATION

Job Post Duration

30 Calendar Days

Number of Vacancies

10

Job Function

Customer Service

Position Level

Non-executive

Minimum Years of Experience

1

Employment Type

Permanent, Full Time

Minimum Qualification Level

GCE 'O' Level

Monthly Salary Range (SGD)

$3,000 - 4,000

Government Support

No schemes selected

4. WORKPLACE DETAILS

Workplace Address

Local

Postal Code

228773

Block/House No.

20

Street Name

KRAMAT LANE

Building Name (optional)

UNITED HOUSE

1. JOB DESCRIPTION

Job Title

Senior Customer Service Officer

Occupation

Senior Customer Service Officer

Job Description & Requirements

What is INITIA?

The biggest lifestyle beauty lounge. INITIA Group sets out to find a consumer service business that is experience-based, differentiated and advantaged, non-seasonal, non-cyclical, highly predictable, has strong senior management, and strong online presence. Initia has been in the beauty industry and has created a series of new concept salons that blend with lifestyle and trends to provide unique and fascinating lounges.

Initia is not just doing beauty business alone, but it also has business in the F&B Industry and Art. It has been around for years and it has been working with local and many Korean companies in Singapore and in Malaysia.

We are hiring a Senior Customer Service Officer  to manage customer queries and complaints. CSO mainly handles all customer related concerns, and complaints. Address all needs of our customers and ensure an exceptional guest experience.

DUTIES & RESPONSIBILITIES : 

• Manage, mentor and coach the Customer Service team(all branches) with the team lead and other team members to achieve quality and productivity for optimal customer experience

• Continuously train and upskill existing and new Customer Service team, management team, stylists,and hair assistants to provide actionable feedback with meaningful career progression in the team.

• Recruit and structure the Customer Service team to ensure proper manpower support and thoughtful people’s management for sustainable development of the team

• Collaborate with the senior management team to share latest customer insights on the ground and provide suggestions on designing & curating the best user experience.

• Experienced customer service enthusiast – you’ve racked up at least 5 years of experience in bringing happiness to customers, with Customer Service team management experience. Experience in recruiting and building up a team with proper QA & training structure 

• Attend and welcome visitors and customers by providing good customers service and maintains customer records and monitor their appointment 

• Investigate and solve product and service complaints

• Follow the company procedures and regulations 

• Implement & improve customers retention and also to bring in more new customers

• Helps to maintain clean, hygiene and cozy environment

• Assist in other area, if needed from time to time

QUALIFICATIONS : 

• Must have 5-year proven working experience in customer service.

• Professional looking and well-groomed that best fits our salon image.

• Good and precise communication skills.

• Customer Service oriented and passionate about serving customers.

• Prior experience in the beauty line would be advantageous.

• Ability to stay calm and excellent in handling difficult customers.

• Comfortable using computers.

BENEFITS :

• Training for development is provided.

• Opportunity for career progression.

• Staff Discounts.

• Birthday Vouchers.

• Annual Leave, Marriage and Compassionate leaves.

• Good performance annual increment.

• Referral incentive.

2. SKILLS

Customer RetentionMicrosoft OfficeCustomer ExperienceInterpersonal SkillsInventoryMS OfficeMS WordGood Communication SkillsFreightCommunication SkillsExcelCustomer SatisfactionTeam PlayerCustomer ServiceCustomer ServicesCustomer Service Experience

3. KEY INFORMATION

Job Post Duration

30 Calendar Days

Number of Vacancies

10

Job Function

Customer Service

Position Level

Executive

Minimum Years of Experience

5

Employment Type

Permanent, Full Time

Minimum Qualification Level

poly

Field of study

Hospitality services

Monthly Salary Range (SGD)

$5,500-$8000

Government Support

No schemes selected

4. WORKPLACE DETAILS

Workplace Address

Local

Postal Code

228773

Block/House No.

20

Street Name

KRAMAT LANE

Building Name (optional)

UNITED HOUSE

Job Description

• Industry/ Organization Type: Manufacturer - Robotics
• Position Title: Service Supervisor
• Working Location: Tai Seng
• Working Hours: Monday to Friday, 9:00AM – 5.30PM
• Salary Package: Basic
• Duration: Permanent

Key Responsibilities

• Lead and supervise a team.
• Plan, schedule, and coordinate service visits, job assignments, and dispatch arrangements to ensure efficient field operations.
• Monitor service performance indicators such as response time, resolution rate, and service quality, and implement improvements where required.
• Provide technical guidance to the team on installation, troubleshooting, preventive maintenance, and service-related matters.
• Act as the escalation point for complex technical issues and support the team in resolving service challenges.
• Serve as the main point of contact for clients on service matters.
• Manage client escalations, ensure service satisfaction, and maintain strong working relationships with customers.
• Conduct site visits to monitor service performance and identify opportunities for service improvement.
• Manage spare parts inventory and ensure proper tracking and availability of required service parts.
• Ensure accurate documentation of service activities, including reviewing and approving service reports.
• Maintain and update service-related documentation such as SOPs, DHR, and maintenance records.
• Enforce safety standards and conduct field audits to ensure compliance with internal procedures and industry regulations.
• Identify training needs and support the upskilling of field service engineers and technicians.
• Perform any other duties as assigned.

APPLY NOW!!!

• Diploma or Higher Nitec in Electrical Engineering, Mechanical Engineering, Mechatronics, or a related field.
• 2 to 4 years of experience in field service, technical support, or maintenance.
• Experience supervising technicians or service teams is preferred.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #10077 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Summary

The Customer Services Assistant assists customers at check-in counters, ensuring passenger details match travel documents and handling issues related to flight operations and automated check-in systems. They comply with safety standards, report breaches, and work in shifts to support 24/7 flight schedules. The role requires physical strength for lifting baggage, good communication skills, and the ability to handle passengers with special needs. They act as service ambassadors, responding professionally to complaints.

Duties and Responsibilities

• Provide quality customer services

• Service customers at the check-in counters

• Verify passengers' identities at the gates

• Verify information on travel documents, passports and/or visas

• Provide support to special needs customers

• Handle customer issues regarding irregular flight operations

• Process customer documentation

• Handle customer issues regarding automated check-in systems

• Uphold safety and/or security standards

• Interpret and follow individual safety and/or security standards in the workplace

• Identify and report breaches of safety and/or security standards in the workplace

Requirements

• Minimum GCE 5 “N” levels and above

• Customer service experience preferred