Total 1,746 job vacancies in Singapore

Job Description

As a Customer Service Executive at JIJI PTE LTD, you will be the frontline of our e-commerce operations, supporting customers across multiple platforms. You'll handle enquiries, resolve issues, and ensure every customer enjoys a seamless shopping experience—from order to delivery.

Key Responsibilities

• Respond promptly to customer enquiries via chat, email, and phone
• Assist customers with order tracking, product enquiries, and aftersales support
• Coordinate with logistics and internal teams to resolve delivery or stock issues
• Handle return/exchange requests and follow up with customers professionally
• Update customers on order statuses and ensure timely resolution of issues
• Maintain service quality and support platform ratings (e.g. Shopee, Lazada, website)

Requirements

• Entry-level candidates are welcome; training provided
• Strong communication and problem-solving skills
• Customer-first mindset and a calm, professional attitude
• Able to multi-task in a fast-paced, e-commerce environment

Why Join Us?

Friendly and supportive team culture

Opportunities to grow within a fast-moving e-commerce company

Apply now and help us deliver better online shopping experiences at JIJI!

Job Description & Requirements

Maintenance of building , facilities & security

Coordinate & execute , inspection , testing , general repair & Maintenance of site system

Liaise with contractor & supervise contractor on site

Company Transport Pick-Up to Company (2 ways)

Good Pay + Good allowance + Good Bonus

Interested candidates please send an updated Resume / CV in Ms Word format to WhatsApp’s your resume to 98332779 ( no Calls)

Consultant in-charge : Quah Li Lian (Lilian) ( Registration No: R1983286 )

Coordinate and supervise M&E works including HVAC, plumbing, electrical, fire protection, and other building services.

· Review M&E drawings, specifications, and schedules to ensure alignment with architectural and structural plans.

· Liaise with consultants, M&E subcontractors, and suppliers to resolve site and design issues.

· Monitor progress of M&E works on-site and report to Project Manager regularly.

· Conduct inspections and ensure compliance with safety, quality, and regulatory requirements.

· Attend coordination meetings and assist in the integration of M&E systems with overall project planning.

· Track and manage materials, tools, and manpower requirements for M&E installations.

· Ensure proper documentation and assist with testing and commissioning processes.

Requirements:

· Diploma or Degree in Mechanical, Electrical, Building Services Engineering, or related field.

· At least 3–5 years of experience in M&E coordination in construction or engineering projects.

· Strong knowledge of M&E systems, building codes, and safety regulations.

• Good Pay + Good allowance + Good Bonus

• Interested candidates please send an updated Resume / CV in Ms Word format to lilian@recruitflash.com or WhatsApp’s your resume to 98332779 ( no Calls)

• Consultant in-charge : Quah Li Lian (Lilian) ( Registration No: R1983286 )

Ryan's Grocery is a leading premium organic and sustainable grocery store in Singapore, committed to offering high-quality food and beverage products. We pride ourselves on delivering exceptional service and promoting sustainable living.

We are seeking an energetic and proactive E-Commerce Fulfillment & Retail Executive to drive our online presence and fulfilment operations. This role is crucial for providing a seamless and enjoyable shopping experience for our customers, reflecting the high standards of our in-store service. The ideal candidate will have a customer-first mindset and be prepared to lead our retail team in coordinating the buying and receiving of purchase order; solving problems at a day-to-day level and assisting customers.

Job Responsibilities:

• Oversee the day-to-day operations of our e-commerce platforms to ensure a smooth and efficient shopping experience.
• Create and manage product listings, ensuring accuracy in descriptions, images, and prices.
• Set and update product prices, apply discounts, and manage promotional campaigns to drive sales.
• Monitor and process online orders, ensuring accurate and timely fulfilment.
• Manage online payment gateways, resolve payment issues, and ensure a seamless checkout experience.
• Address customer inquiries, concerns, and returns related to online orders.
• Collaborate with the Logistics team and cross department teams to ensure accurate and efficient shipping and delivery of online orders.
• Handle returns, exchanges, and refunds in line with company policies and industry standards.
• Process online orders from all online domains and manage order tracking and delivery status.
• Pack orders and coordinate order processing to meet customer expectations.
• Provide exceptional customer service, including answering queries, educating customers about products, and handling feedback.
• Drive e-commerce strategy, evaluating technology alternatives, mobile applications, and third-party sales channels.
• Retail stock management, ordering & supplier liase management, inventory management, waste management.
• Work closely with butchery department for other operational stock needs.
• Execute other ad-hoc duties as required.

Job Requirements:

• Diploma in Marketing, Business, Mass Communication, or a related field.
• At least 3 years of work experience in retail operation and customer service.
• Familiar with E-Commerce platforms, content management systems, and analytics tools.
• Computer savvy with strong organizational skills.
• Excellent communication and interpersonal skills, both written and oral.
• Highly initiative with positive energy and a proactive attitude towards learning.
• Able to work on weekends and public holidays.
• 6 days work week.

Job ID: 20086

• Location: Kaki Bukit
• Working hours: 8am - 5pm / 9am - 6pm
• Salary: up to $4,000 + Commission (Depending on experiences)

Job Description

â—†E-commerce Sales Execution (Primary Responsibility)

• Independently manage ads operations on e-commerce platforms

• Execute and manage online campaigns based on agreed plans

• Monitor GMV, ads performance, and campaign effectiveness

• Execute daily operations following direction from the Senior Sales Manager

• Participate in regular meetings with platform Key Account Managers (KAMs)

• Negotiate campaign participation or visibility conditions with KAMs when required (plus factor)

• Prepare basic performance summaries and operational reports

â—†Retail Sales Support (Secondary Responsibility)

• Support retail sales operations through ongoing communication with buyers

• Assist with weekly order execution, inventory alignment, and replenishment coordination

• Support new product introductions and follow-up execution

• Act as an operational contact point for day-to-day retail-related matters

• Identify operational issues and escalate appropriately

Job Requirement

＜Must＞

• Hands-on experience independently managing e-commerce ads platforms

• Experience executing online sales campaigns

• Understanding of e-commerce business structure and KPIs (e.g. GMV, ads performance)

• Experience negotiating with e-commerce platform KAMs

• Strong communication skills for both online platforms and retail buyers

• Strong execution capability under direction from senior management

＜Nice to Have＞

• Experience handling both online and offline sales operations

• Experience in consumer electronics, IT peripherals, or related industries

• Prior understanding of retail sales operations, including buyer workflows and inventory flow

Interested applicants, kindly send your updated resume to Joanne (R21101135) Joanne@pasona.com.sg with the email subject header "Job Application for "20086, Sales Executive (E-commerce Focused with Retail Support".

Only shortlisted candidates will be notified, other applications will be updated to our database for future job opportunities.

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Pasona Singapore Pte Ltd

Joanne Yeo Min Qian
EA License No:90C4069

Registration No.: R21101135

• ·       Liaise with consultants,clients and subcontractors on the progress of M&E works.
• ·       Management of material,equipment and manpower in his section to ensure proper and economic usage.
• ·       In-charge of receipt,transfer and control of M&E construction materials in designated area.
• ·       Enforce the implementationof occupational health and safety procedures in accordance to Project Safetymanual.
• ·       To implement and monitorthat the permit to work system is properly followed on site.
• Requirements:
• ·       Degree in Mechanical orElectrical Engineering.
• ·       Minimum 3 years of localworking experience in building or construction projects.
• ·       Proficient in AutoCAD.
• •      Good Pay + Good allowance + Good Bonus
• •      Interested candidates please send an updated Resume / CV in Ms Wordformat to lilian@recruitflash.com or WhatsApp’s your resume to 98332779 ( noCalls)
• •       Consultant in-charge : Quah Li Lian(Lilian) ( Registration No: R1983286 )

• Collaborate with project teams to design and develop efficient mechanical and electrical solutions
• Oversee the installation, testing, and commissioning of M&E systems to ensure compliance with relevant standards and regulations
• Provide technical support and troubleshooting for ongoing M&E operations
• Prepare detailed reports, drawings, and documentation to support project deliverables
• Liaise with clients, contractors, and stakeholders to coordinate project activities
• Continuously explore opportunities to optimise M&E systems and enhance energy efficiency

Requirements

• Bachelor's degree in Mechanical Engineering or a related field
• Minimum 3 years of experience in M&E design, project coordination, or system integration
• Strong technical knowledge of mechanical and electrical systems, including HVAC, plumbing, and electrical installations
• Proficient in reading and interpreting engineering drawings, specifications, and technical documents
• Familiarity with relevant building codes, regulations, and safety standards

• Good Pay + Good allowance + Good Bonus

• Interested candidates please send an updated Resume / CV in Ms Word format to lilian@recruitflash.com or WhatsApp’s your resume to 98332779 ( no Calls)

• Consultant in-charge : Quah Li Lian (Lilian) ( Registration No: R1983286

·      Understand key project requirements in order to effectively design the system and its components.

·      Liaise with vendors for component and material specifications.

·      Liaise with sub-contractors for fabrication and manufacturing.

·      Use Solidworks to design system components:

1. Container designer & small structural assemblies.
2. Lifting & tie-down provisions for cargo loading.
3. Vehicular platforms/decks.
4. Interface brackets and mounting.

·      Carry out system and design analysis including:

1.  Finite Element Analysis
2. Computational Fluid Dynamics
3. Shock and vibration simulation
4. Heat flow and cooling analysis
5. Design and ventilation

·      Space layout for system integration:

1. Seating
2. Equipment Racks
3. Tailgate System
4. Generator and power supply
5. HVAC
6. Fire suppression systems

·      Prepare production drawings according to the relevant standards.

·      Maintain proper records of project drawings and documentation.

1. Update drawings in accordance with the relevant company procedure and engineering standards.
2. Maintain all revisions of project drawing.
3. Update and maintain drafting log

·      Prepare engineering documents for Client submissions.

1. Prepare manuals for component/assemble installations and integration.
2. Prepare Bill of Material

·      Provide project support as required.

1. Design reviews with customers.
2. System qualification testing, verification and acceptance.
3. Documentation support.
4. System Safety Assessment

1.Ensuring teams work together to deliver quality work to strict deadines.

2.Monitoring construction processes, and providing training and team building sessions are required.

3.Ensuring adherence to health and safety regulations at all times.

4.Performing equipment,material,and routine site inspections.

5.Scheduling regular meeting with vendors,site inspectors,managers,and staff.

6.Writing up reports, budgets,project plans,and presenting them to relevant stakeholders.

7.Working closely with architects and other professionals.

8.Staying up-to-date with safety codes and advancements in construction.

9.Assisting with the recruitment and training of new staff.

10.Processing paperwork and traveling to multiple sites as required

• Providing pre-sales and post-sales support to customers

• Building good relationship with customers and supporting of sales team

• Troubleshoot technical issues and provide practical engineering solutions to customers

• Deliver product presentations, demonstrations, and training to clients and internal teams

• Collaborate with teams and suppliers to improve products and provide cost-effective solutions

• Manage projects from planning to completion, ensuring timely delivery and proper documentation

• Maintain strong relationships and clear communication with customers, partners, and stakeholders

• Any other adhoc duties as assigned

Requirements:

• Min 2 years related experience

• Experience in steam related products is an advantage

• Working Hours: Mon-Fri (8.30am – 5.30pm)

• Location: Tagore

• Salary: up to $6500

• Able to start work immediate or on short notice

How to apply:

Interested applicants kindly state your expected salary, last drawn salary and starting date.

We regret to inform that only shortlisted candidates will be notified.

Log on to www.e-cruitteam.com.sg for more job opportunities!

EA Personnel: Teo Kai Xin, Joey

EA Reg ID: R23114229

EA Licence No.:19C9603

• Prepare plans, documents, and bill of quantities for supplier quotations and pricing analysis.
• Source, compile, and evaluate supplier/vendor quotations based on tender requirements.
• Responsible for detailed breakdown pricing, including material and labour cost estimation.
• Handle tenders including scope of work, pricing schedules, and non-material requirements.

Requirements:

• Diploma in Quantity Surveying
• At least 2 years of Project Tendering/Costing experience.
• Proficient in MS Office Applications (Word, Excel & PowerPoint).

If you are keen to apply for the position, kindly email your detailed resume in MS Word to hr@recruit-expert.com

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

• Provide support in organizing and overseeing day-to-day facility upkeep to keep project activities on track.
• Coordinate project timelines and deliverables with clients, consultants, and subcontractors for timely completion.
• Perform on-site inspections to monitor work progress, conduct quality checks, and provide feedback for improvements.
• Support the preparation and submission of technical drawings and related project documentation.
• Handle administrative duties linked to project activities and provide on-site support when necessary.

Requirements:

• Diploma in Mechanical, Electrical Engineering, or equivalent
• At least 2 years of experience in the M&E/Construction Industry.
• Advantageous to have relevant safety certifications.
• Able to work independently and under tight deadlines.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to hr@recruit-expert.com

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R1326740

• Oversee project execution, managing timelines and budgets to ensure timely completion.
• Coordinate with clients, vendors, subcontractors, and regulatory authorities for seamless project progress.
• Collaborate with site engineers to address any project-related challenges.
• Ensure efficient operations and workflow throughout the project lifecycle.

Requirements:

• Degree in Electrical Engineering or equivalent
• At least 5 years as a Project Manager/M&E Manager experience in the Construction Industry.
• Strong project management skills, including budgeting, scheduling, and coordination with stakeholders.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to hr@recruit-expert.com

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

Job Summary

Lead and supervise M&E teams across multiple locations, coordinating on-site works, training new employees, managing maintenance and troubleshooting tasks, and ensuring timely response to client urgent calls.

Responsibilities

• Lead and coordinate M&E teams across multiple sites to ensure effective execution of mechanical and electrical works
• Collaborate with the M&E Department and main contractors to schedule and monitor progress of on-site M&E works
• Train new employees to build team capability and ensure adherence to operational standards
• Prepare detailed service reports documenting maintenance and repair activities
• Perform preventive maintenance and troubleshoot mechanical and electrical systems to minimize downtime
• Respond promptly to urgent client calls to resolve issues efficiently
• Conduct maintenance works at various sites, ensuring compliance with safety and quality standards
• Apply knowledge of ACMV systems to support M&E operations (advantageous skill)

Required competencies and certifications

• Experience in mechanical and electrical (M&E) works, including electrical and ACMV systems

Preferred competencies and qualifications

• Experience in ACMV systems (not essential but advantageous for role effectiveness)

Other Information

• Work schedule: 6 days per week

• Oversee QA/QC, installation, testing, and commissioning of electrical and mechanical systems, ensuring adherence to project schedules.
• Coordinate with vendors, clients, and contractors in meetings for system energization and startup activities.
• Ensure systems operate per project specifications, conducting Root Cause Analysis and resolving technical issues.
• Interpret and apply Electrical Single Line Diagrams (SLD), Piping & Instrumentation Diagrams (P&ID), and LOTO safety procedures.
• Provide regular progress updates to stakeholders and communicate with the Commissioning Agent for issue resolution.

Requirements:

• Degree in Electrical/Mechanical Engineering or equivalent
• At least 5 years in electrical and mechanical commissioning relevant experience in the Construction/M&E industry.
• Strong teamwork, perseverance, diligence, integrity, and initiative.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to hr@recruit-expert.com

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R1326740

• Take ownership of day-to-day partner channel execution, including payout logic, content updates, coordination with external partners, and administration of commercial arrangements.
• Expand the partner ecosystem by sourcing and onboarding suitable collaborators from overseas online retail markets, particularly within apparel, occasion wear, and consumer content spaces.
• Develop and deploy targeted partner initiatives tied to demand cycles and key commercial periods to improve transaction volume and conversion outcomes.
• Manage ongoing partner engagement to increase participation levels, ensure consistent brand representation, and strengthen long-term collaboration value.
• Review sales contribution and traffic behaviour on a continuous basis, using performance signals to refine partner selection and improve overall channel efficiency.

Requirements:

• Degree in Marketing, Business, Communications or a related discipline.
• At least 3 years of experience in managing external partner or publisher channels within an online retail or consumer-focused business, ideally related to apparel, lifestyle, or adjacent categories.
• Practical exposure to partner tracking or payout systems (e.g. Impact, Awin, ShareASale, CJ Affiliate), with the ability to navigate reporting, partner setup, and performance review.
• Commercially aware and analytically inclined, able to interpret sales trends and partner behaviour to support revenue growth and channel optimisation.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to hr@recruit-expert.com

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

1. Perform daily periodic checks of Central Kitchen to ensure compliance to in-house GMP/GHP standards, SOP, Product Specifications, etc.

2. Conduct random checks on incoming raw materials, and perform product cutting on raw materials to ensure goods received are within in-house specifications.

3. Ensure Process Verification and Validation exercise are completed (i.e. SOP/CCP verification, new product launch process observation, monthly facility checks, monthly traceability exercise, finished goods shelf-life verification, etc.)

4. Conduct investigations on product/process non-conformance (on-line and customer complaints) and follow-up on proposed corrective/preventive measures to ensure effectiveness.

5. Promptly follow-up with contractors (chemical/pest control) during routine servicing to ensure work orders are conducted as per contract.

6. Participate and engage in quality system implementation (audit activities by regulatory/certification bodies and customers).

7. Conduct data/trend analysis on non-conformity of raw material/finished goods, pest reporting statistics, monthly production and facility check statistics, etc. for process and quality improvement.

8. Ensure analysis of food products via microbiological and physical testing, calibration of lab equipment and measurement tools, internal sensory evaluation are conducted as per schedule.

9. Report all non-conformances, discrepancies and/or deviations, and follow-up on the investigation of the non-conformity results.

10. Other projects as assigned.

• Preparation

- Oversee central kitchen bakery team

- Producation planning and employee scheduling.

- Advance preparation, weighing is done accurately, check extensibility and following the daily mixing schedule

• Dividing - Understanding the characteristics of each dough and able to perform troubleshooting

• Shaping - Understanding the amount of portion filling, roll up without damaging the dough, shape properly and according to the procedure

• Baking - Understanding and following the baking procedure and process

• Filing - Can weight correctly and understand the expiration date of each filling

• Sanitation – Understand and follow the correct cleaning procedures

• Other duties – Any ad-hoc duties as required by the manager such as housekeeping

Requirements:

• Minimum 5 years experience of bakery culinary

• Rotating shift (44 hrs 6 days - Day and night shift)

Position Purpose

• Lead the kitchen operation team to prepare and deliver quality menu in accordance to concept offering

• Oversee the implementation of processes and guidelines in Kitchen Operations

• Train & develop kitchen staff in the preparation of all meals to the highest quality standards

• Position kitchen staff according to operation needs to maximize kitchen efficiencies

• Manage quality and level of kitchen inventory as well as products delivered from suppliers

• Understand food cost models and how these impact the profitability of the restaurants Responsibilities Menu Execution and Delivery

• Supervise stations to deliver orders in accordance to defined cooking processes, recipe and health & safety standard

• Conduct final check on finished product to ensure that food quality and presentation are in accordance to specifications of the menu Kitchen Processes and Concept Development

• Manage kitchen inventory levels and quality by placing orders for all food and kitchen supplies based on projected store demand endorsed by chef; and upon delivery, check to ensure quality ofdelivered supplies

• To support the projection and ordering of food and kitchen supplies by providing inventory report detailing usage & stock level, wastage and product shelf life while considering sales pattern andkitchen storage capacity

• Oversee the setting up and cleaning of stations by staff• Oversee workflow for stations to ensure that processes adhered to specifications and guide line and to provide recommendations to improve efficiencyQuality Assurance & Control

• Investigate causes and reasons for customer complaints pertaining to food quality

• Oversee operations to ensure compliance with all safety procedures and guidelines

• Oversee preparation of all food in accordance to SOPs to ensure and maintain consistent food quality

• Oversee overall kitchen cleanliness and sanitary conditions and to ensure all kitchen equipment are in good working condition

• Take corrective actions to resolve unsafe and/or non-compliant conditions and behaviors regarding personal and food safetyPeople Management

• Lead team by providing guidance, support and motivation

• Conduct induction for new hires to provide them with the necessary skills and information to carry out roles and functions

• Train and develop kitchen and kaiten staffs in the preparation of all meals to the highest quality standards while adhering to SOPs and workplace safety practices

• Carry out team management activities, including and not limited to appraisals, handling disciplinary issues and holding communication sessions in conjunction with immediate supervisor

• Carry out team management conversation with team members, including and not limited to doing appraisals and personal improvement plans in conjunction with immediate supervisor

Position Purpose

• Lead the kitchen operation team to prepare and deliver quality menu in accordance to concept offering

• Oversee the implementation of processes and guidelines in Kitchen Operations

• Train & develop kitchen staff in the preparation of all meals to the highest quality standards

• Position kitchen staff according to operation needs to maximize kitchen efficiencies

• Manage quality and level of kitchen inventory as well as products delivered from suppliers

• Understand food cost models and how these impact the profitability of the restaurantsResponsibilities• Menu Execution and Delivery

• Understand food cost models and how these impact profitability of restaurants

• Supervise stations to deliver orders in accordance to defined cooking processes, recipe and health & safety standard

• Conduct final check on finished product to ensure that food quality and presentation are in accordance to specifications of the menu

• Kitchen Processes and Concept Development

• Manage kitchen inventory levels and quality by placing orders for all food and kitchen supplies based on projected store demand endorsed by chef; and upon delivery, check to ensure quality of delivered supplies

• To support the projection and ordering of food and kitchen supplies by providing inventory report detailing usage & stock level, wastage and product shelf life while considering sales pattern and kitchen storage capacity

• Oversee the setting up and cleaning of stations by staff

• Oversee workflow for stations to ensure that processes adhered to specifications and guide line and to provide recommendations to improve efficiencyQuality Assurance & Control

• Investigate causes and reasons for customer complaints pertaining to food quality

• Oversee operations to ensure compliance with all safety procedures and guidelines

• Oversee preparation of all food in accordance to SOPs to ensure and maintain consistent food quality

• Oversee overall kitchen cleanliness and sanitary conditions and to ensure all kitchen equipment are in good working condition

• Take corrective actions to resolve unsafe and/or non-compliant conditions and behaviors regarding personal and food safety People Management

• Lead team by providing guidance, support and motivation

• Conduct induction for new hires to provide them with the necessary skills and information to carry out roles and functions

• Train and develop kitchen and kaiten staffs in the preparation of all meals to the highest quality standards while adhering to SOPs and workplace safety practices

• Carry out team management activities, including and not limited to appraisals, handling disciplinary issues and holding communication sessions in conjunction with immediate supervisor

• Carry out team management conversation with team members, including and not limited to doing appraisals and personal improvement plans in conjunction with immediate supervisor

Position Purpose

• Lead the kitchen operation team to prepare and deliver quality menu in accordance to concept offering

• Oversee the implementation of processes and guidelines in Kitchen Operations

• Train & develop kitchen staff in the preparation of all meals to the highest quality standards

• Position kitchen staff according to operation needs to maximize kitchen efficiencies

• Manage quality and level of kitchen inventory as well as products delivered from suppliers

• Understand food cost models and how these impact the profitability of the restaurants

Responsibilities

• Menu Execution and Delivery

• Understand food cost models and how these impact profitability of restaurants

• Supervise stations to deliver orders in accordance to defined cooking processes, recipe and health & safety standard

• Conduct final check on finished product to ensure that food quality and presentation are in accordance to specifications of the menu

• Kitchen Processes and Concept Development

• Manage kitchen inventory levels and quality by placing orders for all food and kitchen supplies based on projected store demand endorsed by chef; and upon delivery, check to ensure quality of delivered supplies

• To support the projection and ordering of food and kitchen supplies by providing inventory report detailing usage & stock level, wastage and product shelf life while considering sales pattern and kitchen storage capacity

• Oversee the setting up and cleaning of stations by staff

• Oversee workflow for stations to ensure that processes adhered to specifications and guide line and to provide recommendations to improve efficiency

• Quality Assurance & Control

• Investigate causes and reasons for customer complaints pertaining to food quality

• Oversee operations to ensure compliance with all safety procedures and guidelines

• Oversee preparation of all food in accordance to SOPs to ensure and maintain consistent food quality

• Oversee overall kitchen cleanliness and sanitary conditions and to ensure all kitchen equipment are in good working condition

• Take corrective actions to resolve unsafe and/or non-compliant conditions and behaviors regarding personal and food safety

• People Management

• Lead team by providing guidance, support and motivation

• Conduct induction for new hires to provide them with the necessary skills and information to carry out roles and functions

• Train and develop kitchen and kaiten staffs in the preparation of all meals to the highest quality standards while adhering to SOPs and workplace safety practices

• Carry out team management activities, including and not limited to appraisals, handling disciplinary issues and holding communication sessions in conjunction with immediate supervisor

• Carry out team management conversation with team members, including and not limited to doing appraisals and personal improvement plans in conjunction with immediate supervisor

Responsibilities

Restaurant Operations

o Execute assigned area of responsibility (e.g. greeter, runner, bartender, cashier) based on SOP

o Set up restaurant for service day, which include but not limiting to checking on availability of food item and special menu, guest reservation status, service area set-up, cash register and payment machines

o Provide service to customers

o Execute proper cash management

o Preparation and serving of all drinks, beverages and dessert items

Restaurant Management & Planning

o Address customers’ complaints in accordance to guidelines and to escalate issues to supervisors when necessary

o Identify and report all potential problems and to provide recommendations pertaining to the provision of services, food quality and cleanliness

Quality Assurance & Control

o Comply with SOP and safety requirements

o Ensure quality of food is up to the prescribed standard

o Ensure safety and hygiene standards are maintained by inspecting and cleaning of all utensils and restaurant area

o Identify and report unsafe and/or non-compliant conditions and behaviors pertaining to personal and food safety

People Management

o Perform as a reliable team member and communicate clearly and audibly.

Position Purpose

• Carry out specific range of operation tasks within clearly defined SOP (standard operating procedures)

• Work independently and as a reliable team member, carrying out assigned task and know when to request for help or advice

Responsibilities

• Restaurant Operations

• Execute assigned area of responsibility (e.g. greeter, runner, bartender, cashier) based on SOP

• Set up restaurant for service day, which include but not limiting to checking on availability of food item and special menu, guest reservation status, service area set-up, cash register and payment machines

• Provide service to customers

• Execute proper cash management

• Preparation and serving of all drinks, beverages and dessert items

Restaurant Management & Planning

• Address customers’ complaints in accordance to guidelines and to escalate issues to supervisors when necessary

• Identify and report all potential problems and to provide recommendations pertaining to the provision of services, food quality and cleanliness

Quality Assurance & Control

• Comply with SOP and safety requirements

• Ensure quality of food is up to the prescribed standard

• Ensure safety and hygiene standards are maintained by inspecting and cleaning of all utensils and restaurant area

• Identify and report unsafe and/or non-compliant conditions and behaviors pertaining to personal and food safety

People Management

• Perform as a reliable team member and communicate clearly and audibly

Position Purpose

• Provide guidance and day-to-day training to staff within assigned area

• Carry out day-to-day operations in managing floor control to maintain & improve quality, service cleanliness & ambience

• Manage and coordinate activities with people, products and equipment to maximize sales and profit

Responsibilities

Restaurant Operations

• Lead a team of service staff within assigned unit by allocating tasks and roles for individuals in the service team

• Check readiness of restaurant for service day and brief service crew on staffing roster for service day

• Manage customer flow and seating arrangement

• Oversee the service rendered by the team to ensure it meets the quality, service, cleanliness and values standards and to address lapses in service quality when necessary

• Manage cash floats, audit rolls, and provide technical troubleshoot for cash register errors when necessary

• Ensure documentation of all cash shortage and surplus in record book and to tally payment collection

Restaurant Management & Planning

• Act as point of escalation for service crew regarding service issues

• Resolve day-to-day operation issues as and when it occurs and to provide support as necessary to ensure service crew are able to carry out assigned task

• Lead investigation and resolution of all complex customer complaints and/or feedback in a timely and efficient manner

Quality Assurance & Control

• Enforce restaurant quality, service, cleanliness and value standards

• Monitor operations to ensure compliance with all safety procedures and guidelines in the restaurant

• Implement corrective actions to resolve unsafe and/or non-compliant conditions and behaviors regarding personal and food safety

People Management

• Conduct induction for new hires to provide them with the necessary skills and information to carry out roles and functions

• Provide training to encourage role rotation amongst service staff

• Train and monitor staff in the company SOPs (standard operating procedures)

• Ensure workplace safety practicesPosition Purpose

• Provide guidance and day-to-day training to staff within assigned area

• Carry out day-to-day operations in managing floor control to maintain & improve quality, service cleanliness & ambience

• Manage and coordinate activities with people, products and equipment to maximize sales and profit.

Position Purpose:

• Prepare Authentic Japanese Cuisine

• Lead the kitchen operation team to prepare and deliver quality menu in accordance to concept offering.

• Oversee the implementation of processes and guidelines in Kitchen Operations

• Train & develop kitchen staff in the preparation of all meals to the highest quality standards.

• Position kitchen staff according to operation needs to maximize kitchen efficiencies.

• Manage quality and level of kitchen inventory as well as products delivered from suppliers.

• Understand food cost models and how these impact the profitability of the restaurants.

Responsibilities:

• Menu Execution and Delivery

• Understand food cost models and how these impact profitability of restaurants

• Supervise stations to deliver orders in accordance to defined cooking processes, recipe and health & safety standard

• Conduct final check on finished product to ensure that food quality and presentation are in accordance to specifications of the menu

• Kitchen Processes and Concept Development

• Manage kitchen inventory levels and quality by placing orders for all food and kitchen supplies based on projected store demand endorsed by chef; and upon delivery, check to ensure quality of delivered supplies

• To support the projection and ordering of food and kitchen supplies by providing inventory report detailing usage & stock level, wastage and product shelf life while considering sales pattern and kitchen storage capacity

• Oversee the setting up and cleaning of stations by staff

• Oversee workflow for stations to ensure that processes adhered to specifications and guide line and to provide recommendations to improve efficiency

• Quality Assurance & Control

• Investigate causes and reasons for customer complaints pertaining to food quality

• Oversee operations to ensure compliance with all safety procedures and guidelines

• Oversee preparation of all food in accordance to SOPs to ensure and maintain consistent food quality

• Oversee overall kitchen cleanliness and sanitary conditions and to ensure all kitchen equipment are in good working condition

• Take corrective actions to resolve unsafe and/or non-compliant conditions and behaviors regarding personal and food safety

• People Management

• Lead team by providing guidance, support and motivation

• Conduct induction for new hires to provide them with the necessary skills and information to carry out roles and functions

• Train and develop kitchen and kaiten staffs in the preparation of all meals to the highest quality standards while adhering to SOPs and workplace safety practices

• Carry out team management activities, including and not limited to appraisals, handling disciplinary issues and holding communication sessions in conjunction with immediate supervisor

• Carry out team management conversation with team members, including and not limited to doing appraisals and personal improvement plans in conjunction with immediate supervisor

Requirement:

• Must be able to speak fluent Japanese