Key Responsibilities:
* Supervise and coordinate daily service operations to ensure efficiency and quality standards are met.
* Monitor operational performance and implement process improvements where necessary.
* Lead, coach, and support operational staff to achieve service and productivity targets.
* Develop work schedules and oversee manpower allocation.
* Ensure compliance with company policies, workplace safety requirements, and service standards.
* Handle operational issues and customer escalations professionally and effectively.
* Prepare operational reports, performance summaries, and management updates.
* Maintain accurate records, documentation, and administrative files.
* Coordinate with vendors, suppliers, and external stakeholders regarding operational requirements.
* Support budgeting, procurement, inventory tracking, and cost-control initiatives.
* Assist management in developing and implementing operational policies and procedures.
* Monitor administrative processes to ensure timely completion and compliance.
Requirements:
* Minimum 7 years of experience in operations, service management, administration, or a related environment.
* At least 2 years of supervisory or team leadership experience.
* Strong administrative, organizational, and multitasking skills.
* Experience preparing reports and managing operational documentation.
* Excellent communication and interpersonal skills.
* Proficient in Microsoft Office applications, including Excel, Word, and PowerPoint.
* Ability to work independently and manage multiple priorities.
