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At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.  

The Principal Customer Success Manager (CSM) partners closely with sales and cross-functional teams to ensure LinkedIn’s global clients achieve significant return on their investment and realize value with their Hiring Solutions. This includes creating holistic strategies that drive engagement, optimization and innovation across large multi-national organisations.   

The CSM will partner with various stakeholders within assigned customers, to ensure effective user and product onboarding and engagement on LinkedIn Hiring solutions. 

Responsibilities  

• Proactive ownership and management of key customer moments in a manner that establishes credibility and trust as a business advisor to assigned customers.

• Partner with sales counterparts on prioritized customers to drive overall customer adoption, enhance customer success, and mitigate customer churn risk.

• Develop new and innovative ways to share relevant data and insights that are impactful to customers and ties back to their success drivers through operational reviews to key customer stakeholders as well as Strategic Value Reviews.   

• Create and execute large solution implementations, tying back to customer objectives and success criteria, ensuring user adoption at scale.   

• Robust understanding of LinkedIn’s Talent Solutions and industry knowledge to effectively drive customer engagement on relevant features/functionality for their specific business needs.   

• Act as a change agent for internal (systems & process) and external (product & workflow) change. 

• Serve as the voice of the customer and provide internal feedback to Product, Content and other teams on how we can better serve our customers. 

• Proactively identify business gaps and take ownership to lead or contribute to cross-functional global projects leading to solutions that up-level the Customer Success Organization and increases customer value delivery.

• While this role does not own quota associated with renewal or growth, you are accountable for the success of the partnership as measured through depth, frequency and quality of executive engagements, delivery of ROI as validated by the customer, and growth opportunities identified.    

• Up to 30% travel may be required.  

Qualifications

Basic Qualifications:  

• 8+ years of experience in any of these areas: HR Consulting, Learning & Development, Talent Management / Recruiting, Customer Success, Account Management, Product Management/Adoption. 

• Business proficiency in Korean as this role would require engaging with Korean-speaking customers. 

Preferred Qualifications:  

• Experience in talent acquisition, recruiting, applicable talent experience, sales, account management and product enablement.

• Expert interpersonal skills, demonstrated by the ability to build authentic business relationships and effectively manage relational challenges at all levels at the client side, including executive level. 

• Advanced organization, project management, and time management skills.  

• Experience analyzing data, trends, and client information to identify product or growth opportunities in service of customer value.

• Influential verbal and written communication skills, including expertise in presenting to both small and large audiences.

• Expert understanding of Sales concepts and Software as a Service.

• Proven ability to influence through empathy, negotiation, and consensus building.

• Bachelor's degree or equivalent practical experience.

Suggested Skills   

• Customer Retention Management 

• Learning Agility 

• Change Management 

Product area

Google's Large Customer Sales (LCS) teams are strategic partners and industry thought leaders to the world's leading brands and agencies. We continuously challenge how customers think about their business and how Google can support growth. We focus on helping these players navigate profound industry shifts and drive outsized business performance by competitively selling Google's full suite of advertising solutions across Search, YouTube, Measurement, and more. As a member of our LCS team, you'll have the unique opportunity to sell at the forefront of technology, collaborating with executives, influencing market-shaping strategies, and delivering tangible results that significantly impact major global businesses and drive the growth of Google.

Job description

Businesses of all shapes and sizes rely on Google’s unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.

Additional job description

As an Account Manager, you will help to provide integrated, cross-platform advertising solutions to some of Google's largest partners within the e-commerce industry. You will support creation of account and campaign-specific proposals for customers by translating customer objectives into selecting Google ad solutions, and working with internal stakeholders to conduct research and learn about account or campaign relationships to complete proposals.

Qualifications

Job responsibilities

• Build and manage relationships with clients, and develop an understanding of their business issues, marketing objectives, and success metrics.
• Work proactively and cooperatively with internal and external stakeholders to ensure workflows and projects are completed on time to a high standard.
• Plan for, and achieve, business growth goals, through the presentation of Google advertising products/solutions that will help clients to meet their marketing objectives.
• Develop forward thinking, data-driven analyses and consultative recommendations that align with customer goals, and quantify high-impact opportunities with clear recommendations to present customers.
• Build an in-depth knowledge of how Google advertising products work and can be used to help meet a wide range of marketing objectives.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• 2 years of experience in advertising, consultative sales, business development, online media environment, or marketing role.

Preferred qualifications

• Experience working in Google Ads.
• Ability to travel for client meetings and training, as needed.
• Ability to work towards strategic goals and multitask in a fast-paced environment.
• Excellent business acumen, organizational, problem- solving, and influencing skills.
• Excellent verbal and written communication skills.

About Company:

Our Company is a full-service gaming entertainment marketing agency that believes in forging meaningful connections between brands, creators, and fans. Our value proposition lies in our ability to connect products and services with audiences in culturally relevant ways, generating next-generation impressions that truly resonate with the gaming community.

Job Overview:

We are seeking a seasoned and connected Sales & Accounts Director to lead our client acquisition and relationship management efforts. This role is ideal for a commercially driven professional with an existing network of brand, agency, and industry contacts that can be activated to drive immediate sales opportunities.

As a senior leader, you will shape and execute our sales strategy, close key deals, and foster long-term partnerships across the gaming and entertainment ecosystem. The ideal candidate thrives in a fast-paced, culturally fluent environment and brings both strategic oversight and hands-on execution to the table.

Key Responsibilities:

Leverage Existing Network

Activate your established relationships with brands, agencies, media partners, and gaming stakeholders to open doors, secure meetings, and drive high-value partnerships from day one.

Strategic Sales Leadership

Design, implement, and optimize overarching sales strategies to drive revenue growth, expand market reach, and position company as a leading force in gaming entertainment.

Client Acquisition & Retention

Identify, pursue, and close new business opportunities while nurturing long-term, trusted client relationships through outstanding service and impactful results.

Business Development Execution

Oversee the full sales cycle—from lead generation and pitch creation to contract negotiation and deal closure—with a focus on scalability and profitability.

Proposal & Deal Structuring

Lead the creation of strategic proposals, customized pitch decks, and pricing models aligned with client goals and company’s capabilities.

Cross-Functional Integration

Partner with creative, strategy, talent, and production teams to ensure seamless integration of client goals into deliverables and campaign execution.

Revenue Forecasting & Reporting

Own sales forecasting, track key metrics, and deliver regular performance insights to the executive team. Drive business growth through new business development, upselling, and securing strategic partnerships.

Sales Process Optimization:

Continuously evaluate and refine internal sales and account management processes to enhance efficiency, scalability, and client satisfaction.

Team Development

Mentor junior team members, set KPIs, and help scale the sales and accounts function as the company grows.

Qualifications

 Fluency in English; proficiency in additional languages is a plus.

 1–2 years of experience in sales, business development, or client servicing within a gaming, digital entertainment, or creative agency environment.

 Proven track record of generating revenue through an established network of contacts.

 Deep understanding of the gaming, esports, creator economy, and digital culture.

 Strong executive presence with excellent negotiation, communication, and presentation skills.

 Highly organized, self-driven, and results-oriented with a strategic mindset.

 Comfortable navigating ambiguity and leading in a fast-paced, ever-evolving industry.

 Experience leading cross-functional teams and managing complex projects.

 Entrepreneurial spirit and strong commercial instincts.

 Exceptional organizational skills and attention to detail.

Working hours:

Mon to Fri, 11am to 7pm

We are seeking a proactive and technically strong Cloud Engineers with hands-on experience in designing, deploying, and managing cloud infrastructure. The ideal candidate should have solid knowledge of cloud platforms (AWS, Azure, or GCP), networking fundamentals, virtualization, and security best practices.

Key Responsibilities

• Design, implement, and manage cloud infrastructure solutions across public and hybrid cloud environments (e.g., AWS, Azure, GCP).
• Plan, execute, monitor, and deliver cloud migration, deployment, and infrastructure upgrade projects.
• Provision and maintain cloud resources using Infrastructure as Code (IaC) tools.
• Ensure high availability, scalability, security, and performance of cloud-based systems.
• Monitor cloud environments and ensure compliance with contractual Service Level Agreements (SLAs).
• Perform routine maintenance, patching, backup management, and disaster recovery planning.
• Implement and manage virtual networks, VPNs, firewalls, and security configurations in cloud environments.
• Collaborate with DevOps and application teams to support CI/CD pipelines and containerized workloads.
• Troubleshoot, diagnose, and resolve cloud infrastructure and network-related issues.
• Prepare technical documentation, architecture diagrams, and project reports.

Job Requirements

• Min 0 to 2 years of working experience required.
  Strong knowledge of cloud platforms such as AWS, Microsoft Azure, or Google Cloud Platform.
• Experience with virtualization, hypervisors, and cloud-native services.
• Hands-on experience with Infrastructure as Code tools (e.g., Terraform, CloudFormation, ARM).
• Familiarity with containerization and orchestration tools (Docker, Kubernetes).
• Knowledge of networking concepts including VPC, VPN, firewalls, load balancers, and routing.
• Understanding of security best practices in cloud infrastructure.
• Strong analytical and problem-solving skills with a proactive mindset.
• Excellent communication skills to engage both technical and non-technical stakeholders.
• Ability to work independently as well as collaboratively in a fast-paced environment.

(EA Reg No: 20C0312)

Please email a copy of your detailed resume to kayla@talentsis.com.sg for immediate processing.

Only shortlisted candidates will be notified.

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