• Up till $2,600 Basic + Bonus

• 5 days work week

• Customer service-oriented

• Established & trusted automotive brand
  

Our Client, an established & trusted automotive brand, is inviting qualified candidates to fill the position as Customer Support Administrator.

RESPONSIBILITIES:

• Handle phone calls, answer general enquiries, take/pass messages to the appropriate recipients.

• Greeting, checking in, directing customer to the appropriate location, provide lounge services and letting service team know of customers’ arrival.

• Responsible for incoming mails, parcels and payment collections at the counter.

• Manage the preparation and filing of monthly report.

• Coordinate with shuttle service on picking and sending customers to assigned destinations.

• Summarise and verify retail transactions settlement for account use.

• Custodian for customer area’s cleanliness and tidiness.

• Assist Service Advisors in daily operations comprising the followings:

  • Responsible for checking of service/recall campaigns for customer’s vehicle.

  • Parts ordering via Purchase Requisition and coordination when parts arrive.

  • Making quotations to customers for service jobs.

  • Opening Purchase Orders.

  • Preparing invoices after job completion.

  • Pickup and delivery arrangement.

  • Monitor and track the Parts-Arrived-But-Outstanding-Jobs.

  • Call and follow-up with customers on NPS survey.

  • Keep records of warranty job orders handed to warranty department.

  • Scanning and filing of job orders on a daily basis.

• Perform general, administrative and ad-hoc duties as assigned
  

REQUIREMENTS:

• Minimum GCE ‘O’ level / Diploma Holder.

• Excellent interpersonal & customer handling skills.

• Proficient in MS Office applications.

• At least 2 years of Customer Service experience

• May OT, but not often

• Customer Service experience from any industries are welcomed

Accounts Executive

We are looking for an Accounts Executive to join our growing team. The ideal candidate should possess a positive attitude, be detail-oriented, willing to learn, and able to work independently while collaborating effectively with team members. This role offers valuable hands-on exposure across multiple areas of accounting and provides an excellent opportunity for candidates who are keen to develop towards managing a full set of accounts.

Job Responsibilities

- Handle day-to-day Accounts Receivable (AR) functions, including customer invoicing, payment collection follow-ups, and reconciliation of customer accounts.
- Manage Accounts Payable (AP)functions, including processing supplier invoices, payment preparation, and maintaining accurate vendor records.
- Perform bank reconciliations and ensure proper recording of daily financial transactions.
- Assist in the preparation and submission of GST reporting and ensure compliance with relevant regulatory requirements.
- Support tax-related matters including preparation of schedules and documentation required for corporate tax filing and audits.
- Maintain proper accounting records and ensure transactions are recorded accurately in the accounting system.
- Assist in month-end closing activities, journal entries, account reconciliations, and preparation of financial reports.
- Gain exposure and training opportunities to progressively learn and manage full set of accounts independently.
- Liaise with internal departments, external vendors, auditors, and tax agents when required.
- Support process improvement initiatives to improve accounting accuracy and operational efficiency.

Requirements

• Diploma in Accounting or related disciplines.
• Prior experience in accounting or finance-related roles is preferred, but candidates with strong learning attitude are encouraged to apply.
• Strong attention to detail and ability to work accurately with financial data.
• Good organizational skills and ability to manage multiple tasks within deadlines.
• Proficient in Microsoft Excel and accounting software systems (Quickbooks).
• This role provides excellent exposure to multiple accounting functions including AR, AP, GST compliance, taxation matters, and progressive training towards managing a full set of accounts independently. It is suitable for candidates looking to build a long-term career in accounting and finance. You will also be guided by a Certified Public Accountant (CPA)
• Salary will be commensurate with experience and qualifications.
• Transportation provided. JB to/from Tuas. Serangoon MRT & Jurong MRT to/ from Tuas

The Volunteer Engagement Executive coordinates volunteer recruitment, deployment, engagement, and retention to support eldercare programmes. The role works closely with volunteers, community partners, and internal teams to ensure effective programme delivery, strengthen stakeholder relationships, and enhance volunteer participation. Through data tracking, reporting, and compliance with safety and organisational standards, the incumbent helps create positive volunteer experiences and meaningful impact for seniors.

Responsibilities:

Volunteer Engagement

• Coordinate the end-to-end volunteer lifecycle, including sourcing, onboarding, deployment, and retention
• Match volunteers’ skills, availability, and interests to appropriate eldercare programmes (e.g. befriending, escorting, outreach activities)
• Facilitate volunteer briefings, training sessions, and engagement initiatives to support service quality
• Monitor volunteer participation and engagement trends to improve volunteer experience and continuity

Event Support

• Support planning and delivery of volunteer-supported eldercare programmes, including centre-based and community outreach activities
• Coordinate volunteer deployment with internal teams to meet operational and client needs
• Ensure smooth programme execution through effective scheduling, logistics coordination, and on-site support where required

Stakeholder & Community Engagement

• Engage community partners (e.g. grassroots organisations, corporates, schools) to support volunteer initiatives for seniors
• Maintain regular communication with partners and volunteers to sustain engagement and participation
• Identify opportunities to support partnerships that enhance volunteer involvement in eldercare programmes

Data Management & Reporting

• Maintain accurate volunteer records, attendance, and deployment data in organisational systems
• Track and analyse volunteer participation and programme data to identify trends and areas for improvement
• Prepare reports on volunteer utilisation, engagement levels, and programme outcomes

Governance, Safety & Compliance

• Apply organisational policies and standard operating procedures in volunteer engagement
• Ensure volunteers are briefed on safety, confidentiality, and safeguarding requirements when supporting elderly clients
• Support risk management practices to ensure safe and appropriate volunteer involvement in programmes

Requirement:

• Diploma or Degree in any discipline
• Relevant experience in volunteer management, community engagement, events coordination, social services, or related areas
• Ability to coordinate multiple tasks and manage competing priorities effectively
• Strong communication and relationship management skills across diverse stakeholder. groups
• Ability to interpret data and generate insights to improve volunteer engagement and programme delivery
• Proficiency in workplace tools such as spreadsheets, databases, or volunteer management systems
• Ability to work independently and collaboratively within a team environment

Job Summary

The Cluster Lead coordinates community care programmes within an assigned cluster, delivering beneficiary support, volunteer engagement, and accurate record management to ensure effective service delivery.

Responsibilities

• Manage daily operations of community care programmes within the assigned cluster to ensure smooth delivery
• Act as the primary contact for beneficiaries, providing timely support and assistance
• Conduct beneficiary intake interviews and enter data accurately into records systems
• Plan and coordinate outreach activities and community events to engage beneficiaries and stakeholders
• Organize and oversee distributions of meals, grocery packs, and other support items to beneficiaries
• Collaborate with volunteers to facilitate befriending programmes and beneficiary visits
• Maintain comprehensive documentation and update records for accurate reporting and compliance
• Participate in hotline duty rotation to respond promptly to beneficiary enquiries
• Coordinate with internal teams and external partners to ensure beneficiaries receive appropriate services and support

Preferred competencies and qualifications

• Experience in community services, eldercare, or social programmes
• Proficiency in Mandarin to communicate effectively with Mandarin-speaking beneficiaries

Other Information

• Willingness to support occasional evening or weekend activities as required

The Medical Escort & Transportation (MET) Executive supports the delivery of safe, reliable, and client-centred transportation and escort services for seniors and clients requiring assistance to attend medical appointments and community services.

The Executive will coordinate service arrangements, support client intake and assessments, liaise with caregivers and healthcare partners, and ensure accurate documentation and operational records. This role is suitable for individuals who are service-oriented, organised, and enjoy working with seniors and the community.

Client Intake and Service Coordination

• Manage client referrals and conduct National Means Testing (NMTS) assessments to determine eligibility for Medical Escort & Transportation (MET) services.
• Coordinate transportation and medical escort arrangements for clients attending healthcare appointments and community services.
• Liaise with clients, caregivers, healthcare institutions, and community partners to facilitate smooth service delivery.
• Provide information and support to clients and caregivers regarding service processes and eligibility requirements.

Medical Escort Services

• Provide medical escort services when assigned, ensuring clients are accompanied safely to and from their appointments.
• Assist clients with mobility needs, including wheelchair transfers and safe boarding or alighting from transport vehicles.
• Monitor clients' well-being during transportation and promptly escalate concerns according to established procedures.

Operations and Administrative Support

• Schedule and deploy drivers, escorts, and volunteers to support daily service operations.
• Manage the MET hotline, attend to enquiries, and follow up on service requests from clients and stakeholders.
• Maintain accurate client records, service utilisation data, and operational documentation.
• Prepare routine operational reports and service statistics for management and relevant external agencies.

Quality and Compliance

• Participate in service reviews, quality improvement initiatives, and internal audits.
• Ensure compliance with organisational policies, service standards, and safety procedures.
• Support the implementation of standard operating procedures and continuous service improvement efforts.

Other Duties

• Provide general administrative support related to MET operations.
• Under take other duties and responsibilities assigned by the supervisor

Qualifications

• Diploma in any discipline.
• Candidates with qualifications in healthcare support, social services, community care, or related fields will have an advantage.
• Training or certification in Medical Escort Services, Patient Care, First Aid, or related areas will be an added advantage.

Skills and Experience

• Experience in service coordination, customer service, healthcare support, community care, or administrative functions is preferred.
• Good organisational and time-management skills.
• Strong interpersonal and communication skills with the ability to engage clients, caregivers, volunteers, and stakeholders professionally.
• Able to work independently as well as collaboratively within a team environment.
• Proficient in Microsoft Office applications.
• Comfortable maintaining records and preparing basic reports.

Personal Attributes

• Compassionate and service-oriented.
• Reliable, responsible, and attentive to detail.
• Able to remain calm and adaptable in a fast-paced operational environment.
• Committed to supporting seniors and vulnerable individuals in the community.

Company Overview

My Queen is a leader in postpartum care and wellness, empowering women and supporting new mothers with compassionate care and guidance. Join us to make a meaningful impact while working with adorable babies in a nurturing, inclusive environment.

Job Summary

As a Healthcare Assistant at My Queen, you will provide compassionate care and support to mothers and newborns, ensuring their safety, comfort, and well-being during their stay.

Responsibilities

• Clean, bathe, and change diapers for babies to maintain hygiene and comfort
• Feed babies while ensuring safety and proper care of umbilical, oral, and eye areas
• Record babies’ temperature, feeding patterns, and mental and physical behaviors to monitor health
• Track and report babies’ growth progress to support developmental care
• Guide parents on infection control and baby safety practices to promote a safe environment
• Monitor mothers’ recovery progress and report any concerns promptly
• Coach mothers on breastfeeding and baby care techniques to enhance maternal confidence
• Support mothers in understanding and managing postnatal conditions with empathy and clear communication
• Perform additional duties as assigned by supervisors to support team operations

Working Hours

• 8:00 AM to 8:30 PM and 8:00 PM to 8:30 AM shifts, inclusive of 1.5-hour break
• Commitment to two shifts per week, including weekends and public holidays

Salary

• From $120 per weekday shift and $132 per weekend/public holiday shift

Additional Benefits

• Paid on-the-job training provided
• Meal allowance provided
• Uniform supplied
• Night shift and standby incentives

Required competencies

• Physically fit to carry infants and stand for extended periods to perform daily tasks safely and effectively
• Strong mindset to remain calm and patient in a caregiving environment
• Able to commit to working twice a week, including weekends and public holidays

Preferred competencies

• Relevant experience in infant or maternal care is advantageous
• Immediate availability preferred

• Degree/ Diploma/ Certificate in electrical & electronic engineering (AC & DC motors, lead acid & lithium batteries, electrical control circuits)

• years of hands on troubleshooting experience

• customer support experience

• ability to work as part of a team and possess strong communication skills

• local driving licence is a plus

Job Vacancy: Operations Manager

Company: Desh Catering service Pte. Ltd.
Location: Singapore
Position: Operations Manager (Full-Time)

About Us

Desh Catering is a growing catering service dedicated to providing healthy, quality, and affordable meals to migrant workers in Singapore. We are looking for a dynamic and responsible Operations Manager to oversee our daily operations and support our expansion.

Key Responsibilities

* Manage and supervise daily catering operations.

* Coordinate kitchen production, packing, and food delivery schedules.

* Lead and manage operational staff, drivers, and kitchen teams.

* Handle customer feedback and resolve operational issues.

* Monitor inventory, purchasing, and supplier coordination.

* Improve operational efficiency and service quality.

* Prepare operational reports and support business growth initiatives.

Requirements

* Able to work independently and under pressure day & Night shift

* Minimum 3 years of experience in operations management in any industries

* Strong leadership and team management skills.

* Good communication and problem-solving abilities.

* Proficient in Microsoft Office (Excel, Word, Email).

* Minimum 5-10 years Working Experience in Singapore

* Minimum Education qualifications - A level

* Workplace Safety related Certificate will be more advantaged

Interested candidates may send their resume to deshcateringsg@gmail.com

About Echo House

Echo is a growing specialty beverage house nestled at the heart of an upcoming lifestyle & wellness hub in CBD. Inspired by its meaning to mirror ideas and feelings, Echo goes beyond the coffee house today to resonate with today’s young adults— their desire to balance work, play, and rest. We aspire to be the catalyst that brings like-minded individuals together, celebrating community and sparking conversations - all surrounding the perfect pick-me-up for every individual.

Have a flair for the service industry and looking to be a part of a pioneering team? We’re looking for passionate and energetic individuals who have a love for specialty beverages, a flair for innovation, and a desire to make a lasting impact.

Contract Type:

• Part-time

Experience Required:

• Past F&B experience is a plus, no experience welcomed.

Job Responsibilities:

• Responsible for handling and serving food and beverage orders in accordance with standard operating procedures (SOPs)
• Preserve and upholding excellent levels of customer service
• Ensure cleanliness of restaurant
• Ensure compliance with SFA regulations
• Able to perform cashier and order-taking duties.
• Any other ad-hoc duties assigned by Management and/or immediate superior

Job Requirements:

• Service driven, outgoing and friendly
• Basic knowledge of food safety and hygiene practices
• Team player with a good learning attitude
• Attention to detail
• Self-motivated and good people skills
• Candidates who possess a Food Hygiene (SFA) certificate will have an added advantage
• Able to work under pressure in a fast-paced environment
• Willing to work shift hours, weekends and Public Holidays (Flexible working hours, able to cater to school schedules as well)

Salary: Starting from $10.90/hr (depending on experience and commitment levels)

Our client is a MNC, one of the leading players in the automation machinery sector. Due to business needs, they are now recruiting a Service Engineer to be part of their Customer Service team for ongoing transformation projects. They are located in the east - easily accessible.

The Service Engineer's responsible is:

• Provide after-sales service and technical support for automated equipment and systems.
• Troubleshoot and resolve mechanical issues both on-site and remotely to ensure smooth machine operations.
• Assist with machine improvement works, upgrades, and modification projects based on customer requirements.
• Ensure equipment performance, product quality, and process reliability meet company standards.
• Offer technical guidance and support to customers and internal stakeholders on project-related matters.
• Coordinate closely with internal teams and external vendors to support service activities.
• Handle additional tasks and responsibilities as assigned.

Job Requirements:

• Min ITE in Mechanical Engineering related discipline
• Min 3 years of service engineer experience in automation industry.
• Comfortable to travel overseas

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.
We regret that only shortlisted candidate will be notified.

Email Address: jobs@recruitpedia.sg

Recruitpedia Pte. Ltd.
EA License No. 19C9682
EA Reg. No. R2198636 (Oh Puey Xin)

Our client is a MNC in Equipment Manufacturing sector. Due to business needs, they are now recruiting a Maintenance & Service Technician to be part of their Sales team for ongoing transformation projects. They are located in the West – easily accessible.

Responsibilities of Maintenance & Service Technician:

• Maintain and repair company and third-party equipment.
• Ensuring top performance via inspections and routine maintenance.
• Deliver excellent customer service with detailed reports and technical advice.
• Ensure a safe work environment.

Requirements:

• Minimum ITE in engineering field
• Minimum 1 years of machinery maintenance and troubleshooting experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email: jobs@recruitpedia.sg

RecruitPedia Pte Ltd

EA License No: 19C9682

EA Personnel No: R2198636 (Oh Puey Xin)

About the Role

Support the Head of Senior Service inoverseeing operations across multiple programmes and service sites. This role is responsible for ensuring smooth service delivery, strengthening day-to-daymanagement practices, and supporting service leads to achieve performance, quality and compliance standards.

Key Responsibilities

• Oversee day-to-day operations across multiple programmes and service sites, ensuring services are delivered in line with approved models, SOPs, and funding requirements
• Provide guidance and support to service leads,strengthening their ability to manage teams, service delivery, and operationalchallenges
• Monitor key performance indicators (e.g.utilisation, attendance, outputs, basic outcomes) and work with teams toaddress gaps and improve performance
• Ensure compliance with funding conditions,reporting requirements, and audit standards, and follow up on any findings or gaps
• Oversee client processes such as intake,referral, care coordination, and follow-up to ensure services are delivered smoothly and consistently
• Work across teams (e.g. social work,counselling, community care) to support coordinated and integrated service delivery
• Support manpower planning, staff deployment, andday-to-day operational resource management
• Support budgeting and financial monitoring,including tracking expenditure, resource utilisation, and highlighting variances or risks
• Monitor service capacity and flag operational risks (e.g. staffing gaps, service bottlenecks) with recommendations for action
• Liaise with external stakeholders (e.g. AIC,MSF, NCSS, community partners) on operational matters and support audits,reviews, and reporting requirements

Requirements

• Degree in a relevant field (eg. Social Work, Psychology, Social Sciences, Healthcare Management).
• 8-10 years of relevant experience, with at least 5 years in a supervisory or management roles.
• A strong understanding of how the AIC and AACs operate.
• Experience overseeing programmes or services in social service, community care, orhealthcare settings preferred.
• Familiar with programme operations, reporting requirements, and compliance standards.
• Exposure to budgeting or resource planning will be an advantage.
• Able to manage multiple priorities and work across teams in a structured environment.

What We’re Looking For

• Hands-on and dependable in managing operations.
• Able to guide and support service leads while maintaining accountability.
• Comfortable working with data and following through on performance issues.
• Organized and attentive to compliance andoperational details.
• Able to work with different stakeholders to keep services running smoothly.

Why Join Us

Join a team that is committed to delivering meaningful services to seniors in the community. This role offers a solid opportunity to build leadership experience, manage multiple services, and contribute to improving service delivery on the ground.

Brawn & Brains is a specialty coffee roastery and café located in the East of Singapore. We are looking for outgoing, positive individuals who enjoy customer service and can work independently with initiative to join our team.

Responsibilities:

• Provide excellent customer service with a positive and outgoing attitude
• Maintain cleanliness and tidiness of the café
• Take orders and process payment transactions accurately
• Greet customers, presenting menus, take orders, suggest and recommend meal promotions appropriately
• Operate the POS cash register
• Perform cashiering duties accurately and efficiently
• Adhere to all company policies and procedures
• Work well and confidently under pressure during peak hours
• Attend to customers' queries and feedback
• Assist in other areas of operations when required
• Required for weekends and public holidays
• Shifts will be located between outlets (Paya Lebar / Hamilton Road / Kallang)
• Remuneration rates are based on relevant working experience

Requirements:

• Good communication and interpersonal skills
• Reliable and consistent
• Enjoy working in a team and dynamic environment
• Willing to learn and take initiative
• Must be able to work on weekends and public holidays
• Able to rotates all outlets upon require (Paya Lebar / Hamilton Road / Kallang)
• All ages are welcome to apply

Job Scope:
- Maintenance & Repair Machines;
- Set up new outlets;
- Cleaning & ensure machines are operational;
- Other duties as required.

Basic Requirements:
- Basic technical knowledge preferred. On job training provided;
- Fresh ITE graduates welcome;
- Possess Class 2 & 3 Driving License. Own motorbike welcome;
- Willing to travel islandwide.

Roles & Responsibilities

About Aureus Group

Established in September 2013, Aureus Academy is Singapore’s leading music school with over 18,000 students enrolled in our school. Aureus Academy specializes in providing individually tailored piano lessons, violin lessons, drum lessons, voice lessons, and more to students of all ages and abilities.

Aureus has transformed a traditional brick-and-mortar service into a cutting-edge business featured in Forbes, Business Times, Straits Times, and Channel News Asia. Aureus Group, the parent company of Aureus Academy, has been ranked 4th in the “Singapore’s Fastest Growing Companies” survey conducted by The Straits Times and Germany-based global research firm Statista.

Company Mission/Vision

The Aureus Group’s Mission/Vision is to become the undisputed leader of Creative Arts Education globally by Sep 2025 and to make Aureus the first brand/activity of choice in any market or segment we operate in.

About the Role

To deliver exceptional customer service in a dynamic and fast-paced environment, ensuring effective communication, operational excellence, and customer satisfaction. By fostering teamwork, embracing adaptability, and committing to personal and professional growth, this role aims to support the sustained success of the centre while minimizing student turnover and achieving high-calibre client and stakeholder engagement.

Job Responsibilities:

1. Customer Service Excellence: Ensure a consistently high standard of customer service by addressing inquiries, booking trials, resolving issues, and fostering positive customer interactions.
2. Adaptability in a Fast-Paced Environment: Thrive in a fast-paced company environment, demonstrating the ability to adapt to changing circumstances while maintaining a high level of performance.
3. Communication and Transparency: Ensuring consistent and aligned communications with the company’s core values across all channels. Proactively communicate any issues or potential concerns to the management team to foster a collaborative and responsive approach.
4. Long-Term Growth Opportunities: Demonstrate a commitment to personal and professional growth, actively seeking and seizing opportunities for advancement within the company.
5. Team Collaboration: Support the Centre Team and Director, Manager, or Assistant Manager in achieving sustained growth by fostering teamwork, enhancing customer service, and minimizing student turnover.
6. Operational Performance: Achieve high-calibre responses from clientele Email/WhatsApp inquiries and phone calls, within internally assigned Service-Level Agreements (SLAs). Assist and attend to requests/inquiries from internal stakeholders (including teachers), within internally assigned SLAs. Ensure smooth opening, operating, and closing procedures for the assigned centre(s). Assist with regular centre, studio, and inventory audits as well as any other ad-hoc operationally related tasks.
7. Customer Satisfaction: Boost customer happiness and satisfaction, measured by net promoter scores (NPS) scores.
8. Ad-Hoc: Performing and fulfilling additional duties as assigned by the Management.

Hiring Criteria:

• At least 2-3 years’ experience in the customer service field
• Must be available to work retail hours and on both weekends
• Strong sense of adaptability and leadership
• Strong proficiency in written and spoken English (Being bilingual/trilingual would be an advantage)
• Goal-driven individuals with the ability to focus and prioritise tasks that drive the growth of the centre
• Positive, extroverted, and outgoing personality with the passion for customer service

Perks and Packages:

• Medical and Insurance Coverage
• Worklife and Wellness including 14 days of Annual Leaves and Sick Leaves
• In-House Learning, Development, and Training are provided
• Professional Career Development Opportunities
• Complimentary Music Lessons
• Vibrant and Supportive Company Culture
• Work Equipment including IT Devices is provided

Job Summary

As Customer Identity Management Director, you will lead the Company's global CIAM capability, ensuring secure, scalable identity solutions aligned with business needs. You will drive strategy, lead global teams, and oversee digital identity platforms supporting millions of daily authentications.

Responsibilities

• Define and evolve the global Customer Identity and Access Management (CIAM) capability to ensure security, scalability, and alignment with business and customer needs
• Lead the DCS Technology Maturity Assessment to identify gaps and drive continuous platform improvements
• Champion security by design principles and deliver seamless digital identity experiences using modern authentication, authorization, and orchestrated customer journeys
• Lead global delivery teams to execute complex, multi-regional initiatives with transparency, accountability, and measurable outcomes
• Oversee the full product lifecycle by defining requirements, guiding solution design, governing engineering execution, and supporting high-quality global deployments
• Maintain a multi-year Customer Identity Management roadmap aligned with global strategy and business priorities
• Ensure global platforms meet high availability, resilience, scalability, and comply with evolving security and regulatory standards including GDPR and data residency
• Drive platform governance by managing costs, vendor relationships, performance metrics, and mitigating risks
• Oversee foundational identity services, login journeys, account lifecycle management, API identity integrations, and customer data orchestration to optimize platform functionality
• Collaborate with regional teams, product owners, security, and enterprise architecture to harmonize global implementations
• Promote reusability, standardized patterns, shared services, and platform consolidation to enhance efficiency across the enterprise
• Champion experimentation, observability, modern engineering practices, and advance DevSecOps maturity within teams
• Lead and inspire a community of engineers, architects, and product managers to foster innovation, operational excellence, and continuous improvement

Preferred competencies and qualifications

• Advanced degree in Computer Science, Information Systems, or related field
• PMI/Prince2 and ITIL certifications
• Strong expertise in Customer Identity Management platforms such as Ping, ForgeRock, Azure AD B2C, or Okta, and modern identity protocols
• Proven experience leading multinational teams in complex stakeholder environments
• Solid understanding of digital customer platforms, API ecosystems, and integration patterns
• Demonstrated strategic thinking, leadership maturity, and customer-centric mindset
• Excellent communication skills to engage both technical and non-technical audiences

Roles & Responsibilities

About Aureus Group

Established in September 2013, Aureus Academy is Singapore’s leading music school with over 18,000 students enrolled in our school. Aureus Academy specializes in providing individually tailored piano lessons, violin lessons, drum lessons, voice lessons, and more to students of all ages and abilities.

Aureus has transformed a traditional brick-and-mortar service into a cutting-edge business featured in Forbes, Business Times, Straits Times, and Channel News Asia. Aureus Group, the parent company of Aureus Academy, has been ranked 4th in the “Singapore’s Fastest Growing Companies” survey conducted by The Straits Times and Germany-based global research firm Statista.

Company Mission/Vision

The Aureus Group’s Mission/Vision is to become the undisputed leader of Creative Arts Education globally by Sep 2025 and to make Aureus the first brand/activity of choice in any market or segment we operate in.

About the Role

To deliver exceptional customer service in a dynamic and fast-paced environment, ensuring effective communication, operational excellence, and customer satisfaction. By fostering teamwork, embracing adaptability, and committing to personal and professional growth, this role aims to support the sustained success of the centre while minimizing student turnover and achieving high-calibre client and stakeholder engagement.

Job Responsibilities:

1. Customer Service Excellence: Ensure a consistently high standard of customer service by addressing inquiries, booking trials, resolving issues, and fostering positive customer interactions.
2. Adaptability in a Fast-Paced Environment: Thrive in a fast-paced company environment, demonstrating the ability to adapt to changing circumstances while maintaining a high level of performance.
3. Communication and Transparency: Ensuring consistent and aligned communications with the company’s core values across all channels. Proactively communicate any issues or potential concerns to the management team to foster a collaborative and responsive approach.
4. Long-Term Growth Opportunities: Demonstrate a commitment to personal and professional growth, actively seeking and seizing opportunities for advancement within the company.
5. Team Collaboration: Support the Centre Team and Director, Manager, or Assistant Manager in achieving sustained growth by fostering teamwork, enhancing customer service, and minimizing student turnover.
6. Operational Performance: Achieve high-calibre responses from clientele Email/WhatsApp inquiries and phone calls, within internally assigned Service-Level Agreements (SLAs). Assist and attend to requests/inquiries from internal stakeholders (including teachers), within internally assigned SLAs. Ensure smooth opening, operating, and closing procedures for the assigned centre(s). Assist with regular centre, studio, and inventory audits as well as any other ad-hoc operationally related tasks.
7. Customer Satisfaction: Boost customer happiness and satisfaction, measured by net promoter scores (NPS) scores.
8. Ad-Hoc: Performing and fulfilling additional duties as assigned by the Management.

Hiring Criteria:

• At least 2-3 years’ experience in the customer service field
• Must be available to work retail hours and on both weekends
• Strong sense of adaptability and leadership
• Strong proficiency in written and spoken English (Being bilingual/trilingual would be an advantage)
• Goal-driven individuals with the ability to focus and prioritise tasks that drive the growth of the centre
• Positive, extroverted, and outgoing personality with the passion for customer service

Perks and Packages:

• Medical and Insurance Coverage
• Worklife and Wellness including 14 days of Annual Leaves and Sick Leaves
• In-House Learning, Development, and Training are provided
• Professional Career Development Opportunities
• Complimentary Music Lessons
• Vibrant and Supportive Company Culture
• Work Equipment including IT Devices is provided

Roles & Responsibilities

About Aureus Group

Established in September 2013, Aureus Academy is Singapore’s leading music school with over 18,000 students enrolled in our school. Aureus Academy specializes in providing individually tailored piano lessons, violin lessons, drum lessons, voice lessons, and more to students of all ages and abilities.

Aureus has transformed a traditional brick-and-mortar service into a cutting-edge business featured in Forbes, Business Times, Straits Times, and Channel News Asia. Aureus Group, the parent company of Aureus Academy, has been ranked 4th in the “Singapore’s Fastest Growing Companies” survey conducted by The Straits Times and Germany-based global research firm Statista.

Company Mission/Vision

The Aureus Group’s Mission/Vision is to become the undisputed leader of Creative Arts Education globally by Sep 2025 and to make Aureus the first brand/activity of choice in any market or segment we operate in.

About the Role

To deliver exceptional customer service in a dynamic and fast-paced environment, ensuring effective communication, operational excellence, and customer satisfaction. By fostering teamwork, embracing adaptability, and committing to personal and professional growth, this role aims to support the sustained success of the centre while minimizing student turnover and achieving high-calibre client and stakeholder engagement.

Job Responsibilities:

1. Customer Service Excellence: Ensure a consistently high standard of customer service by addressing inquiries, booking trials, resolving issues, and fostering positive customer interactions.
2. Adaptability in a Fast-Paced Environment: Thrive in a fast-paced company environment, demonstrating the ability to adapt to changing circumstances while maintaining a high level of performance.
3. Communication and Transparency: Ensuring consistent and aligned communications with the company’s core values across all channels. Proactively communicate any issues or potential concerns to the management team to foster a collaborative and responsive approach.
4. Long-Term Growth Opportunities: Demonstrate a commitment to personal and professional growth, actively seeking and seizing opportunities for advancement within the company.
5. Team Collaboration: Support the Centre Team and Director, Manager, or Assistant Manager in achieving sustained growth by fostering teamwork, enhancing customer service, and minimizing student turnover.
6. Operational Performance: Achieve high-calibre responses from clientele Email/WhatsApp inquiries and phone calls, within internally assigned Service-Level Agreements (SLAs). Assist and attend to requests/inquiries from internal stakeholders (including teachers), within internally assigned SLAs. Ensure smooth opening, operating, and closing procedures for the assigned centre(s). Assist with regular centre, studio, and inventory audits as well as any other ad-hoc operationally related tasks.
7. Customer Satisfaction: Boost customer happiness and satisfaction, measured by net promoter scores (NPS) scores.
8. Ad-Hoc: Performing and fulfilling additional duties as assigned by the Management.

Hiring Criteria:

• At least 2-3 years’ experience in the customer service field
• Must be available to work retail hours and on both weekends
• Strong sense of adaptability and leadership
• Strong proficiency in written and spoken English (Being bilingual/trilingual would be an advantage)
• Goal-driven individuals with the ability to focus and prioritise tasks that drive the growth of the centre
• Positive, extroverted, and outgoing personality with the passion for customer service

Perks and Packages:

• Medical and Insurance Coverage
• Worklife and Wellness including 14 days of Annual Leaves and Sick Leaves
• In-House Learning, Development, and Training are provided
• Professional Career Development Opportunities
• Complimentary Music Lessons
• Vibrant and Supportive Company Culture
• Work Equipment including IT Devices is provided

Job description

Job Description & Responsibilities:

• Serve as the first point of contact for students, parents, and visitors, building trust and rapport.

• Handle customer enquiries, class registrations, and payments with attention to detail.

• Provide proactive problem-solving and issue resolution.

• Assist with day-to-day operations and administration, ensuring smooth and efficient branch function.

• Promote Aspire Hub’s mission and values, acting as a brand ambassador for our services.

• Ensure confidentiality when handling sensitive data (e.g., student records, payments).

• Strive for customer satisfaction, building strong relationships for increased retention and loyalty.

Job Requirements:

• Strong communication skills, with the ability to handle customer interactions professionally, empathetically, and with responsiveness.

• Ability to work a fixed schedule (1 PM – 10 PM) on weekday and (10AM-8PM) on weekend, with occasional flexibility depending on operational needs.

• Proactive, adaptable, and detail-oriented in handling tasks and resolving issues.

• Prior experience in customer service, sales, or administration is preferred, but candidates with the right attitude are encouraged to apply.

• Familiarity with Microsoft Office and CRM System for administrative tasks is required.

• Ability to maintain confidentiality and demonstrate ethical conduct in handling sensitive information.

Job Benefits:

• Formal training program to help you succeed.

• Collaborative, supportive work environment with room for growth.

• Opportunities for career development and internal promotions.

• Become part of a team dedicated to making a difference in education.

• Competitive salary package, incentive and performance bonuses

Job summary

Rewarding career in customer service with professional development and healthy work-life balance. Join our dynamic team!

• Attractive sales incentive
• Good career progression
• Competitive salary package and performance bonuses

Location: Woodlands Spectrum (Nearest Admiralty MRT)

Working Hours: 9 AM - 6 PM

Monday - Friday

About the Role

We are seeking a proactive and customer-focused Senior Customer Quality Assurance Engineer to manage customer quality issues, drive continuous improvement initiatives, and ensure customer satisfaction through effective problem-solving and quality management.

Why Join Us?

• Join a globally recognized manufacturing organization.
• Exposure to regional and international customers.
• Opportunity to lead impactful quality improvement projects.
• Collaborative and growth-oriented work environment.
• Competitve Benefits & Bonuses

Key Responsibilities

• Manage customer complaints and quality-related feedback, ensuring timely investigation and resolution.
• Lead root cause analysis and structured problem-solving activities using 8D methodology.
• Drive corrective and preventive actions and verify their effectiveness.
• Act as the primary quality contact for customers and support customer audits.
• Monitor product quality performance and recommend improvement initiatives.
• Coordinate customer specification and drawing changes with internal stakeholders.
• Collaborate with Production, Engineering, and Quality teams to resolve quality issues.
• Support and maintain Quality Management Systems including ISO 9001 and IATF 16949.
• Conduct internal audits and support compliance with ISO 14001 and ISO 45001 requirements.

Requirements

• Bachelor's Degree in Engineering or related discipline.
• Minimum 3 years of experience in Customer Quality, Quality Assurance, or Quality Engineering within a manufacturing environment.
• Experience handling customer complaints and driving quality improvements independently.
• Strong knowledge of: 8D Problem Solving
• Root Cause Analysis
• FMEA
• SPCControl
• Familiarity with ISO 9001 and IATF 16949 Quality Management Systems.
• Experience supporting China-based customers will be an advantage**
• Strong communication, stakeholder management, and problem-solving skills.

Interested candidates please WhatsApp me at +65 6509 0823 or send in your resume to willie.goh@swiftsearchglobal.com

https://wa.me/6565090823

We regret to inform you that only shortlisted candidates will be notified.

Willie Goh | EA Reg No: R2197853

Swift Search Global Pte Ltd | EA No: 18C9495

About Aureus Group

Established in September 2013, Aureus Academy is Singapore’s leading music school with over 18,000 students enrolled in our school. Aureus Academy specializes in providing individually tailored piano lessons, violin lessons, drum lessons, voice lessons, and more to students of all ages and abilities.

Aureus has transformed a traditional brick-and-mortar service into a cutting-edge business featured in Forbes, Business Times, Straits Times, and Channel News Asia. Aureus Group, the parent company of Aureus Academy, has been ranked 4th in the “Singapore’s Fastest Growing Companies” survey conducted by The Straits Times and Germany-based global research firm Statista.

Company Mission/Vision

The Aureus Group’s Mission/Vision is to become the undisputed leader of Creative Arts Education globally by Sep 2025 and to make Aureus the first brand/activity of choice in any market or segment we operate in.

About the Role

To deliver exceptional customer service in a dynamic and fast-paced environment, ensuring effective communication, operational excellence, and customer satisfaction. By fostering teamwork, embracing adaptability, and committing to personal and professional growth, this role aims to support the sustained success of the centre while minimizing student turnover and achieving high-calibre client and stakeholder engagement.

Job Responsibilities:

1. Customer Service Excellence: Ensure a consistently high standard of customer service by addressing inquiries, booking trials, resolving issues, and fostering positive customer interactions.
2. Adaptability in a Fast-Paced Environment: Thrive in a fast-paced company environment, demonstrating the ability to adapt to changing circumstances while maintaining a high level of performance.
3. Communication and Transparency: Ensuring consistent and aligned communications with the company’s core values across all channels. Proactively communicate any issues or potential concerns to the management team to foster a collaborative and responsive approach.
4. Long-Term Growth Opportunities: Demonstrate a commitment to personal and professional growth, actively seeking and seizing opportunities for advancement within the company.
5. Team Collaboration: Support the Centre Team and Director, Manager, or Assistant Manager in achieving sustained growth by fostering teamwork, enhancing customer service, and minimizing student turnover.
6. Operational Performance: Achieve high-calibre responses from clientele Email/WhatsApp inquiries and phone calls, within internally assigned Service-Level Agreements (SLAs). Assist and attend to requests/inquiries from internal stakeholders (including teachers), within internally assigned SLAs. Ensure smooth opening, operating, and closing procedures for the assigned centre(s). Assist with regular centre, studio, and inventory audits as well as any other ad-hoc operationally related tasks.
7. Customer Satisfaction: Boost customer happiness and satisfaction, measured by net promoter scores (NPS) scores.
8. Ad-Hoc: Performing and fulfilling additional duties as assigned by the Management.

Hiring Criteria:

• At least 2-3 years’ experience in the customer service field
• Must be available to work retail hours and on both weekends
• Strong sense of adaptability and leadership
• Strong proficiency in written and spoken English (Being bilingual/trilingual would be an advantage)
• Goal-driven individuals with the ability to focus and prioritise tasks that drive the growth of the centre
• Positive, extroverted, and outgoing personality with the passion for customer service

Perks and Packages:

• Medical and Insurance Coverage
• Worklife and Wellness including 14 days of Annual Leaves and Sick Leaves
• In-House Learning, Development, and Training are provided
• Professional Career Development Opportunities
• Complimentary Music Lessons
• Vibrant and Supportive Company Culture
• Work Equipment including IT Devices is provided

About Aureus Group

Established in September 2013, Aureus Academy is Singapore’s leading music school with over 18,000 students enrolled in our school. Aureus Academy specializes in providing individually tailored piano lessons, violin lessons, drum lessons, voice lessons, and more to students of all ages and abilities.

Aureus has transformed a traditional brick-and-mortar service into a cutting-edge business featured in Forbes, Business Times, Straits Times, and Channel News Asia. Aureus Group, the parent company of Aureus Academy, has been ranked 4th in the “Singapore’s Fastest Growing Companies” survey conducted by The Straits Times and Germany-based global research firm Statista.

Company Mission/Vision

The Aureus Group’s Mission/Vision is to become the undisputed leader of Creative Arts Education globally by Sep 2025 and to make Aureus the first brand/activity of choice in any market or segment we operate in.

About the Role

To deliver exceptional customer service in a dynamic and fast-paced environment, ensuring effective communication, operational excellence, and customer satisfaction. By fostering teamwork, embracing adaptability, and committing to personal and professional growth, this role aims to support the sustained success of the centre while minimizing student turnover and achieving high-calibre client and stakeholder engagement.

Job Responsibilities:

1. Customer Service Excellence: Ensure a consistently high standard of customer service by addressing inquiries, booking trials, resolving issues, and fostering positive customer interactions.
2. Adaptability in a Fast-Paced Environment: Thrive in a fast-paced company environment, demonstrating the ability to adapt to changing circumstances while maintaining a high level of performance.
3. Communication and Transparency: Ensuring consistent and aligned communications with the company’s core values across all channels. Proactively communicate any issues or potential concerns to the management team to foster a collaborative and responsive approach.
4. Long-Term Growth Opportunities: Demonstrate a commitment to personal and professional growth, actively seeking and seizing opportunities for advancement within the company.
5. Team Collaboration: Support the Centre Team and Director, Manager, or Assistant Manager in achieving sustained growth by fostering teamwork, enhancing customer service, and minimizing student turnover.
6. Operational Performance: Achieve high-calibre responses from clientele Email/WhatsApp inquiries and phone calls, within internally assigned Service-Level Agreements (SLAs). Assist and attend to requests/inquiries from internal stakeholders (including teachers), within internally assigned SLAs. Ensure smooth opening, operating, and closing procedures for the assigned centre(s). Assist with regular centre, studio, and inventory audits as well as any other ad-hoc operationally related tasks.
7. Customer Satisfaction: Boost customer happiness and satisfaction, measured by net promoter scores (NPS) scores.
8. Ad-Hoc: Performing and fulfilling additional duties as assigned by the Management.

Hiring Criteria:

• At least 2-3 years’ experience in the customer service field
• Must be available to work retail hours and on both weekends
• Strong sense of adaptability and leadership
• Strong proficiency in written and spoken English (Being bilingual/trilingual would be an advantage)
• Goal-driven individuals with the ability to focus and prioritise tasks that drive the growth of the centre
• Positive, extroverted, and outgoing personality with the passion for customer service

Perks and Packages:

• Medical and Insurance Coverage
• Worklife and Wellness including 14 days of Annual Leaves and Sick Leaves
• In-House Learning, Development, and Training are provided
• Professional Career Development Opportunities
• Complimentary Music Lessons
• Vibrant and Supportive Company Culture
• Work Equipment including IT Devices is provided