Compensation: Up to S$10,000/month (dependent on experience) + 13th-month bonus + up to 3 months variable bonus.
Open to local and international candidates.
BullionStar is Singapore’s leading precious metals dealer. We sell, buy back, store, and deliver physical gold, silver, and platinum to customers worldwide – from first-time buyers to institutional investors. We operate a full-service showroom in Singapore, a comprehensive e-commerce platform, and vault storage facilities across multiple jurisdictions.
We are independently owned, founder-led, and intentionally lean. There are no layers of corporate bureaucracy here. Decisions are made quickly, everyone is close to the customer, and every person in the business has a direct impact on what we deliver. We’ve built our reputation on trust, transparency, and doing things properly – not on marketing spend.
We’re looking for people who are drawn to that kind of environment – people who want ownership, not job titles, and who find energy in building something rather than maintaining something.
Why This Role Exists
When customers buy precious metals from BullionStar, they’re trusting us with their wealth. When they choose to store with us, that trust runs even deeper. Vault operations is the backbone of that promise – every bar, every coin, every gram needs to be exactly where it should be, exactly when it should be there.
This role exists because we want to scale effectively. As volumes grow, we need a dedicated leader who can ensure operations remain flawless under normal conditions and step up decisively when exceptional demand hits. We operate high-capacity fulfilment from our Singapore shop for both e-commerce and walk-in orders, and we manage secure customer storage across multiple locations including Le Freeport in Singapore. This person will own all of it.
What You'll Own
You’re responsible for the end-to-end vault operation. That means every piece of precious metal we hold, move, ship, or receive – whether it’s a single coin being picked up from the shop counter or a pallet of silver being received into Le Freeport. You’ll be physically handling product, inspecting shipments, and verifying inventory yourself – not reviewing it on a screen. Accuracy is non-negotiable. Every item must be accounted for, every record must be correct, every process must be followed rigorously.
On the fulfilment side, you’ll manage high-volume e-commerce order processing and shop pickups from our Singapore location. Speed and accuracy matter equally here – customers expect their orders prepared correctly and on time, whether they’re collecting in person or having products shipped. You’ll be on the floor directing and doing the work: picking, packing, checking, and dispatching. You’ll manage all goods in and goods out processes, and own the relationship with courier partners – selecting, managing, and holding them accountable for the secure and timely delivery of precious metals.
On the storage side, you’ll oversee all customer vaulting within Singapore, including Le Freeport. For our US and New Zealand vaults, you’ll manage the relationships with third-party providers – keeping them continuously up to date with any key changes, ensuring ongoing operational efficiency, and holding them to the same standard you hold yourself. Across all locations, that means hands-on inventory management, reconciliation, ongoing enumerations, and ensuring every customer’s holdings are secure and verifiable at all times. You’ll physically count, move, and verify precious metals between locations – this is vault work, not spreadsheet work.
Security runs through everything you do. You’ll build and maintain procedures that protect both the business and our customers, and you’ll stay ahead of threats rather than reacting to them.
The vault team is a close-knit group, and that matters. You need to fit into this team, not come in and impose yourself on it. You’ll earn respect by getting your hands dirty alongside them – packing orders, doing counts, handling shipments, loading trolleys, and being the first to break a sweat when volumes spike. You’ll take the time to understand each person, what they’re good at, and how to get the best out of them. You’ll protect the team culture while raising the bar on performance. This isn’t about hierarchy – it’s about being someone the team genuinely wants to work with and follow.
We expect you to drive continuous improvement across every part of the operation. That means regularly reviewing how things are done, questioning whether current processes are still the best way, and making changes when they’re not. You’ll run post-incident reviews when things go wrong, but you won’t wait for problems to improve things – you’ll proactively look for bottlenecks, inefficiencies, and risks before they become issues. Small, steady improvements matter as much as big ones.
You’ll report directly to senior management and be expected to communicate clearly and honestly about the current state of operations – what’s working, what isn’t, and what you’re doing to make it better. You won’t just flag problems; you’ll come with a plan, execute on it, measure the result, and iterate.
You’ll also look for ways to use AI and technology to make operations smarter – inventory tracking, reconciliation automation, reporting, exception detection. You’ll be hands-on with these tools, not just an advocate.
Who We're Looking For
We care far more about who you are than what’s on your CV. The right person will have most or all of the following traits:
- Intelligent and meticulous. You think clearly, notice detail others miss, and never cut corners on accuracy. You understand that in this business, a single misplaced bar is a serious matter.
- Common sense. You make sound decisions under pressure. When something unexpected happens – a discrepancy, an urgent request, a security concern – you act calmly and sensibly without waiting to be told what to do.
- Entrepreneurial. You treat the vault operation as if it were your own business. You think about cost, efficiency, risk, and customer experience all at once. We’d rather see someone who has run or been deeply involved in a business than someone with years of institutional logistics experience.
- Physically present and hands-on. You’re in the vault, on the floor, doing the counts alongside your team. You lead by example and you’re never too senior to lift a box, handle a shipment, or resolve a discrepancy yourself. You build trust by being in the trenches with your people – not above them. This is a physically active role and you thrive on that.
- Security-minded. You think about risk constantly – not with paranoia, but with the quiet vigilance that comes from understanding what’s at stake. You build systems that prevent problems rather than reacting to them.
- Enthusiastic. You care about getting this right. You bring energy every day and you take pride in an operation that runs flawlessly. A passion for gold and silver – the products, the history, the market – is extremely desirable.
- Driven to improve. You’re never satisfied with ‘good enough’. You constantly look for ways to make things faster, tighter, and more reliable. You bring ideas, test them, and hold yourself accountable for results. Continuous improvement isn’t a buzzword to you – it’s how you operate.
- AI-forward. You see technology as a way to make operations more accurate and efficient. You’re willing to experiment with new tools and integrate them into daily workflows.
Formal qualifications and years of experience matter far less to us than the traits above. If you have the intelligence, the discipline, and the drive, you can succeed in this role regardless of your background.
What This Role Is Not
This is not a warehouse management job. You’re safeguarding people’s wealth, not moving boxes. The precision, security awareness, and judgement required here go far beyond standard logistics.
It’s not a desk job. You will be on your feet, in the vault, physically involved in operations every single day. If your instinct is to sit behind a computer, delegate tasks, and review reports from a distance, this isn’t the right fit. You need to be comfortable with the physical demands of vault work – moving product, conducting counts, being present where the work happens.
It’s not a role where ‘close enough’ is acceptable. Every gram must be accounted for. Every record must be accurate. We want someone who takes that personally.
