Role: IAM Operations Engineer
We are seeking an experienced Identity and Access Management (IAM) Operations Engineer to support and enhance our enterprise identity platform. This role focuses on the day-to-day operations, administration, and continuous improvement of IAM services across cloud and enterprise environments. The ideal candidate has strong hands-on experience with Microsoft Entra ID and AWS IAM Identity Center, and works closely with security, infrastructure, and application teams to ensure secure and seamless access for users.
Responsibilities:
Identity Platform Management
·      Operate, administer, and support enterprise IAM platforms, including Microsoft Entra ID and AWS IAM Identity Center
·      Support authentication and authorization mechanisms such as SSO, MFA, conditional access, and federation
·      Implement and maintain IAM policies, standards, and operational procedures
·      Integrate IAM solutions with cloud services, SaaS applications, and on-prem systems
·      Perform access reviews, audits, and compliance-related activities
·      Participate in IAM platform upgrades and enhancements during weekend maintenance window
User Support & Operations
·      Provide Level 2 / Level 3 support for incidents and service requests
·      Monitor system performance and infrastructure health to ensure availability and optimal operation
IT Service Management
·      Understands ITIL processes for Incident, Problem, Change Management
·      Create and update tickets with detailed documentation and resolution steps
·      Maintain SLAs and ensure timely ticket resolution
Documentation & Knowledge Management
·      Create and maintain technical documentation, knowledge articles, and standard operating procedures (SOPs)
·      Maintain runbooks for common operational tasks
Required skills and qualifications
·      A degree in Computer Science, Information Technology, IT Security or a related field with at least 2-4 years of work experience
·      Atleast one year of hands-on experience in IAM or identity-related operations
·      Strong practical experience with:
a.     Microsoft Entra ID (Azure AD) – users, groups, conditional access, MFA, SSO, enterprise applications
b.     AWS IAM Identity Center – permission sets, account assignments, and federation
·      Solid understanding of identity concepts: authentication, authorization, RBAC, least privilege, federation
·      Experience with IAM-related protocols such as SAML 2.0, OAuth 2.0, OpenID Connect
·      Familiarity with cloud environments and security best practices
·      Strong troubleshooting and problem-solving skills
·      Ability to work effectively with cross-functional technical and business teams
·      Good documentation and communication skills
Preferred skills and qualifications:
·      Experience supporting hybrid identity environments (on-prem AD + cloud)
·      Relevant certifications e.g. Microsoft Certified: Identity and Access Administrator Associate