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Start your career as an SHE Analyst at Vopak and be responsible for providing support and guidance to VTS terminals to improve operational and SHE performance by helping out in the planning stage e.g. extraction of data for analysis and predicting trends for prioritization of actions and incorporating analysis into initiatives, development, execution & checking. Ready to develop yourself and make a positive impact? Improve the world and start as SHE Analyst at Vopak.

What will you do as a SHE Analyst?

As a SHE Analyst, you will be responsible for compiling data e.g. diesel usage/waste and other KPIs related to sustainability reporting to the corporate office. Other support such as incident investigation, legal compliance review and local mandatory/corporate audits will also be required. 

What do we offer you?

• A market-based salary depending on your experience and knowledge and attractive bonuses

• Various growth opportunities
  

What do we expect from you as a SHE Analyst?

• A Diploma or Degree is preferred. Undergraduate degree in engineering science, health and safety or related disciplines

• At least 3 years of experience in SHEQ program administration

• Working experience in the oil, gas or petrochemical industry or familiarity with process safety management is a must. (5 – 7 years for senior)

• Familiar with and have in-depth knowledge of Safety, Health and Environmental regulations and procedures

• Strong technical knowledge of all aspects of SHE & process safety management.

• Experience in Safety, Health and Environment Processes

• Strong knowledge in advance Excel knowledge and ability to leverage AI-driven tools to enhance data analysis and corrective and predictive analytics

• Demonstrate compliance and safety behaviors

• Strong interpersonal skills

• Good in communication skills and at ease liaising with authorities

• Possess good writing skills

• Self-motivated and comfortable in working independently

• Adaptable to challenging working environments

• Analytical and Team Player
  

Your core responsibilities are:

• Use, manipulate and extract data for reporting and analysis

• Identify trend from data analysis to predict latest possible developments affecting safety performance

• Develop, execute and conduct check on SHE initiatives based on predicted trend from data analysis 

• Support and guide terminal operations and departments on compliance to SHE management system elements, Vopak standards & continuous improvement initiatives

• Build and maintain good working relationship with internal & external stakeholders in driving initiatives and sharing of information 

• Evaluate contractor safety performance with the aim to improve contractor safety standards by working closely with finance, procurement and terminal teams.

• Sustainability reporting using corporate management software e.g. Tagetik

• Organize/lead/participate in mandatory/corporate audits e.g. SS651, insurance audit, etc.

• Lead/support investigations to identify root causes and contributing factors using methodologies like RCA (Root Cause Analysis), Fishbone, etc.

• Assist SHE Manager to review quarterly legal updates, analyze applicability and ensure compliance

• Other tasks related to the role of safety analyst assigned by the SHE Manager

• Conduct research using primary data sources and select information needed for the analysis of key themes and trends

• Manage basic aspects of the data management system which includes developing or operating basic elements of the data management systems to deliver prescribed outcomes

• Ensure timely submission, carry out trend analysis and consolidation of KPIs to Vopak division 

• Update and maintain VTS SHE department information databases 

• Conduct trending and analysis of data from audit and incident investigation reports to develop benchmarks, identify uncertainties and safety issues and assist decision makers in prioritizing these issues 

• Keep abreast of market trend developments and scout suitable digital safety tools to support safe and reliable terminal operations

• Lead inter-terminal and cross department initiatives to streamline efforts to drive improvement in safety and operational performance

• Assist SHE manager to develop, implement, maintain and review corporate and divisional operation excellence strategies and policies

• Assist SHE Manager to carry out operational due diligence

• Assist SHE Manager to verify terminals compliance with corporate and divisional minimum standards

• Provide training pertaining to SHEQ & PSM

• Provide support and guidance to VTS terminals to improve operational and SHE performance         

• Assist terminals to conduct major hazard risk assessment

• Assist terminal in safety case submission, ongoing verification relating to safety case and updates

• Provide support in area of behaviour based safety

• Conduct inter audits in VTS terminals on safety process compliance e.g. ePTW, eMOC, etc.

• Assist terminals to track and ensure on time completion of action plans deriving from inspections/incidents, etc.

• Develop personal capabilities using existing formal and informal training opportunities, while also coaching others as required

• Build and maintain good relations between terminals & departments for mutual assistance and facilitate sharing of experiences and information

• Assist SHE Manager to keep abreast and monitor regulatory changes and requirement

• Assist SHEQ/Operations Manager to keep abreast on industry innovations

• Build and maintain relationships with stakeholders both internally and externally

KEY RESPONSIBILITIES:

• Conduct through analysis of financial statements of new and existing counterparties for creditworthiness evaluation.
• Prepare detailed profile reports covering company background, operations, financial status, performance, and market reputation.
• Provide recommendation based on the analysis for credit decision-making.
• Continuously monitor credit exposure and identify early warning signs of potential defaults or breaches.
• Prepare regular reports and presentations for management, highlighting key risks, trends, and actions required.
• Develop and prepare spreadsheets and models to support analysis of new and existing credit applications.
• Assist in the development and implementation of risk mitigation strategies to address identified risks, ensuring that the company operates within its established risk tolerance.

QUALIFICATIONS:

• Degree in Finance, Accounting, Business, Economics, or related field.
• 3-5 years of experience in credit analysis, preferably within the oil and gas, commodities, or financial services sectors.
• Strong understanding of financial statements, credit risk analysis, and financial modeling techniques.
• Knowledge of trade finance and hedging structures within the commodity trading industry is an advantage.
• Excellent communication and interpersonal skills, with the ability to interact effectively with internal teams and external stakeholders.
• A proactive and results-driven mindset with the ability to solve complex problems and make informed decisions.

Job Scope:

Monitor Product Quality Compliance

- Responsible for conducting routine and specialized quality control testing on materials and products using analytical instruments such as HPLC and GC.

- Identify and investigate out-of-specification results, deviations, and quality issues while ensuring accurate documentation and compliance with Quality and HSE standards.

Manage Laboratory Operations

- Oversee laboratory operations by performing equipment calibration and maintenance, and managing equipment-related issue.

- Maintaining the integrity and accuracy of QC data and records in line with operational excellence practices.

Optimise quality and efficiency of department workflows and activities

- Support continuous improvement by participating in audits and inspections, and compiling data for performance reporting

- Recommending enhancements to QC procedures, workflows, and laboratory systems.

Requirements

• Min. Nitec/Diploma in science related.

• At least one year experience in QC lab. Knowledge in operating HPLC and Empower software added advantage.

• Requires to work on shift.

Interested Candidates, please forward your updated resumes to:

Audrey Chan Yu Jing – R1104782 at audrey@recruitexpress.com.sg

EA Licence No: 99C4599

EA Personnel No: R1104782

EA Personnel Name: Audrey Chan Yu Jing

JOB RESPONSIBILITIES

• Work to achieve objectives and deliver results with a short term, operational focus.
• Carry out investigation of user reported issues, formulate and agree terms of reference.
• To prepare user requirement specifications for the issues that requires application development resources.
• To prepare Test Plan, perform testing on the application, manage/monitor UAT to ensure timely and quality deliverables.
• To manage and plan out assigned project or enhancement timeline.
• Able to communicate and manage vendor & solution team to ensure a smooth delivery of project and enhancements on time.
• Explain facts, practices, and policies to others within the department.
• Gather user requirements, and conduct feasibility study.
• Escalate problems/issues to respective team leader.
• Check problems in existing systems or processes.
• Raise data extraction requests in order to identify possible causes of the issues.
• Work with system team to produce Issue Analysis report to users and software and to recommend solutions, where applicable.

REQUIREMENT:

• Minimum 4 years’ experience in Business Analyst role
• Good to have insurance domain exposure/experience.
• Have knowledge and experience in SDLC cycle and implementation.
• Experience with Java and other internet technologies will be advantageous.
• Good analytical and listening skills.
• Ability to work independently with minimal supervision.
• Possess good working attitude and self-motivated to learn. Able to get along with everyone, maintaining good relationships at all levels from senior management to junior staff.
• Good organization skills with sound time management.

At SimplifyNext, we specialize in driving business transformation through Automation, AI, and New Gen Apps. We empower organizations by scaling automation, integrating cutting-edge AI solutions into business processes, and delivering next-generation applications.

Additionally, we support our clients in building internal capabilities through our Centre of Excellence, comprehensive training, enablement programs, and Citizen Developer initiatives to ensure sustained success. Combining deep consulting and technology expertise, we have successfully executed projects for a diverse portfolio of global and ASEAN organizations. Our hands-on experience spans strategy formulation, seamless implementation, and operational excellence, providing invaluable insights into effective practices across various environments.

We harness digital technologies including Automation, New Gen Apps Platforms, Process Mining, and AI capabilities such as Intelligent Document Processing, Text Analytics, Generative AI, and Conversational AI. We proudly partner with leading Technology Vendors such as UiPath, Blue Prism, Automation Anywhere, OutSystems, ServiceNow, Microsoft, AWS, Druid AI, and Hyperscience.

We are recognized as: - Singapore’s 100 Fastest Growing Companies 2024 by Straits Times & Statista. - High-Growth Companies Asia-Pacific 2024 by The Financial Times and Statista. - Emerging Enterprise 2023 (Finalist) by OCBC & The Business Times.

SimplifyNext is pioneering the next generation of AI-powered ServiceNow solutions. Our leadership team established the first and largest ServiceNow practice in 2012, and today we're at the forefront of ServiceNow's evolution from a workflow automation platform into an AI-first enterprise solution. Operating across Singapore, Thailand, and Malaysia, we partner with top enterprises and public sector clients to deliver transformative business solutions.

We're seeking forward-thinking ServiceNow professionals to join our innovative team as we shape the future of AI-powered ServiceNow implementations. This isn't just another ServiceNow role—it's an opportunity to work at the intersection of ServiceNow, Generative AI, Agentic AI, and hyperautomation to create enterprise-wide solutions that revolutionize how businesses operate.

The position will be tailored to match your experience level and expertise within the ServiceNow ecosystem, with clear pathways for growth from developer to consultant to architect roles.

Key Responsibilities

Responsibilities will be adjusted based on experience level and expertise

• Participate in designing and implementing advanced ServiceNow solutions that integrate with Gen AI, Agentic AI, and hyperautomation technologies
• Configure and customize core ServiceNow modules while incorporating AI-powered capabilities
• Develop AI-enhanced workflows, virtual agents, and predictive systems that elevate traditional ServiceNow implementations
• Collaborate on end-to-end business transformation projects, not just technical implementations
• Work alongside a holistic team of business process consultants, UI/UX designers, AI experts, and architects
• Contribute to creating AI-powered ITSM, Virtual Agents, and predictive workflows
• Stay at the cutting edge of ServiceNow's newest features and AI integration capabilities
• Participate in knowledge sharing and mentoring as part of our collaborative team environment

Qualifications

Required

• Experience working with ServiceNow platforms (level of experience will determine role seniority)
• ServiceNow certification or willingness to obtain certification (fully sponsored by SimplifyNext)
• Understanding of ITIL framework and IT service management processes
• Knowledge of JavaScript, HTML, and web services (depth required varies by seniority)
• Analytical mindset with a passion for innovation and emerging technologies
• Strong communication skills to bridge technical implementation with business transformation
• Interest in AI and automation technologies and their application within ServiceNow

Preferred

• Experience with or interest in AI integrations with ServiceNow
• Multiple ServiceNow certifications or specializations
• Experience with multiple ServiceNow modules and enterprise applications
• Background in business process transformation, not just technical implementation
• Understanding of Gen AI, Agentic AI, or hyperautomation concepts
• Project leadership or consulting experience

Responsibilities

• Understand business processes and work with users to design and develop an end-to-end solution.
• Provide advice and assistance to business users in the effective use of application system and information technology.
• Manage the development of the application system and ensure the project is implemented within budget and according to schedule.
• Design solutions that are of quality and functional to ensure a good user experience.
• Monitors the performance of the application and work with relevant stakeholders to troubleshoot any issues surfaced in the production environment.
• Work closely with technical, solution and information architects to ensure the application developed is robust and align with the Enterprise Architecture.
• Produce technical documentation for application systems.

Requirements

• 5years & above of working experience in application development using the following technologies and programming languages such as Mobile, web, object-oriented programming, SQL, Java, JavaScript etc.
• Experience in Project Management and is able to manage user expectation and deliver with in project timeline
• Experience/knowledge in Scrum /DevOps concepts.
• Experience/knowledge in the various technologies supporting CI/CD such as GitLab, Confluence, JIRA, SonarQube, etc.
• Experience/Knowledge in Cloud, microservices architecture and container technologies such Docker, Kubernetes, etc.
• To have a keen interesting in IT / programming / system designs.
• Good understanding of SDLC.

Business analyst is the bridge between IT and Business, understanding Business requirements, propose solution and ensuring deliverables fulfil Business objectives.

Responsibilities:

• Point of contact interfacing between technical team to business users on issues and change requests.
• Capture and understand business problems, requirements, and their priorities.
• Understands strategic planning, perform business model analysis, process design and systems analysis.
• Produce Business requirement spec, use case, mockup, test cases and other relevant documents for user sign-off and test execution.
• Work hand in hand with various team members, to ensure that the business requirement and scope of delivery is established for the appropriate delivery phases.
• Follow through the Defect resolutions and ensuring all defects to be resolved within the stipulated timeline
• Plan and execute functional and System Integration Test,
• Support business in the UAT Testing.
• Ensure deliverables quality and conforms to the agreed specifications.
• Conduct training with users or internal IT teams.
• Any other ad-hoc duties assigned

Requirements:

• Min Degree in Computer Engineering / Information Technologies / Business Information System or equivalent
• Min 5 years of relevant experience
• Certified Business Analysis Professional (IIBA) or Project Management Professional (PMP)
• SDLC and Basic application troubleshooting
• Business Requirement Gathering and Analysis, Business Process Modelling and Improvement, Stakeholder Management, Test Execution and Management, Problem Solving
• Detail-Oriented, Work under pressure and timeline

We are seeking a Business Analyst to join our team in supporting public sector digital initiatives. You will play a pivotal role in ensuring the reliability, enhancement, and evolution of analytics platforms, while bridging business needs with technical delivery.

Why You’ll Love Work Here:

• Up to $9,000 (Basic)
• Hybrid Work Arrangements
• Contribute to Government Projects

Responsibilities:

• Apply Design Thinking and Service Design methodologies to analyse current-state gaps and define effective future-state solutions.
• Collaborate with project teams to develop user stories, functional and technical specifications, and clear acceptance criteria.
• Assess and recommend technology solutions aligned with organisational strategies, including cloud adoption, enterprise architecture, and legacy system modernisation.

Requirements:

• Minimum 3 years of experience in IT business analysis, application solution design, and testing
• Degree in Information Technology, Computer Science, Business Analytics, or related field
• Experience with dashboards and data visualisation tools
• Familiarity with system migration, archival, or decommissioning processes
• Strong analytical and problem-solving abilities, with the capability to conceptualize solutions, communicate ideas effectively, and influence stakeholders
• Familiarity with Agile methodologies, ITIL, or change management practices

By submitting your resume, you consent to the collection,use, and disclosure of your personal information per ScienTec’s Privacy Policy(scientecconsulting.com/privacy-policy).

This authorizes us to:

·       Contactyou about potential opportunities.

·       Deletepersonal data as it is not required at this application stage.

All applications will be processed with strict confidence.Only shortlisted candidates will be contacted.

Elias Yeo HongJie (Outsourcing Team)
ScienTec Consulting Pte Ltd - 11C5781

About the Role

We are looking for a Business Analyst to join our team and support the analysis, design, and delivery of business and technology initiatives. You will work closely with stakeholders to understand business needs, translate them into clear requirements, and support the implementation of solutions that improve processes, systems, and overall operational efficiency.

This role is ideal for someone who is analytical, structured, and comfortable working across multiple teams in a fast-paced environment.

Key Responsibilities

Requirements Gathering & Analysis

• Engage business stakeholders to understandneeds, challenges, and objectives.
• Gather, document, and validate businessrequirements, user stories, and process flows.
• Analyse existing processes to identify gaps,inefficiencies, and opportunities for improvement.

Solution Design & Documentation

• Translate business requirements into functionalspecifications and solution designs.
• Work with technical teams to ensure solutionsalign with business expectations.
• Prepare documentation such as BRDs, FRDs,process maps, and user guides.

Project Support & Coordination

• Support project planning, timelines, and coordination across teams.
• Track project progress, risks, and dependencies, ensuring timely updates to stakeholders.
• Assist in UAT planning, test case creation, execution, and defect tracking.

Education & Experience

• Degree in Business, Information Systems, Computer Science, or related field.
• 2–5 years of experience as a Business Analyst or in a similar analytical role.

Responsibilities:

• Collaborate with business stakeholders and cross-functional teams to gather, analyze, and document requirements for SAP ERP enhancements and customizations.
• Translate business requirements into functional and technical specifications, and partner with developers to deliver efficient ABAP programs, reports, and interfaces.
• Configure and maintain SAP FICO modules to support business operations.
• Develop and maintain comprehensive documentation, including functional specs, technical designs, test plans, and user guides.
• Identify and implement process improvements to optimize SAP system performance and enhance operational efficiency.
• Support system upgrades, patches, and new module implementations by providing technical analysis and expertise.
• Troubleshoot and resolve SAP-related issues, ensuring timely support to end users.
• Stay updated on SAP technologies, trends, and best practices to drive continuous improvement and innovation.

Requirements:

• Degree or Diploma in Information Systems, Computer Science, or a related discipline.
• Minimum 3 years of experience supporting SAP FICO modules.
• Strong understanding of SAP modules and business processes, with the ability to analyze complex requirements.
• Good research and analytical skills, with strong verbal and written communication abilities.
• Proven problem-solving and troubleshooting skills.
• Ability to adapt to evolving SAP and IT technologies.
• SAP certification and experience with SAP S/4HANA will be an advantage.
• Familiarity with additional tools such as RPA is a plus.

EA License No: 18C9123

EA Personnel: R25126753 (Samuel Tan Zihui)

ARSLAN SRS Pte Ltd

ALTEN Group is a world leader in Engineering and Technologyconsulting services providing outsourced Engineering, R&D, and IT Servicesfor different industries such as Transportation, Defence, Energy and Securitywith 55,000 engineers in nearly 35 countries. ANOTECH is the subsidiary of the Group delivering ALTEN's Engineering Services in Singapore.

As a Level 2 Engineer, you will support a command and control system. The ideal candidate will actively participate in advanced troubleshooting, in-depth analysis of problems, and implementing solutions that may involve more specialized knowledge for a mission-critical24x7 system.

Responsibilities

·        Preventive Maintenance for Network & Security Equipment

Ø  Perform quarterly preventive maintenance (PM)for Network & Security Equipment

Ø  Update and submit checklist after PM

·        VAPT Support

Ø  Conduct Vulnerability assessment using Nessus

Ø  Validate scan completion and analyse findings

Ø  Perform remediation planning and coordination

Ø  Security Hardening and Configuration Review

Ø  Remediation validation

Ø  Reporting & Documentation for VAPT

·        Quarterly Compliance Check

Ø  Conduct vulnerability assessment on the systems across all sites using Nessus

Ø  Perform remediation planning and coordination with Level 2 engineers

·        IM8 Governance Compliance

Ø  Ensure day-to-day operations comply with IM8ICT Security Standards

Ø  Support security assessments with Authority

Ø  Maintain audit-ready documentation

Ø  Support IM8 policy enforcement example patching SLAs

·        Firewall Operations

Ø  Manage policies, and troubleshoot traffic issues

Ø  Support IPS/Threats modules

Ø  Support logs extraction

Ø  Perform firmware updates, patches, security fixes and vulnerability remediation

Ø  Maintain up-to-date configurations

·        Hardware Security Module

Ø  Monitor HSM health and readiness

Ø  Understand and able HSM to support cryptographic operations under strict governance and dual control

Ø  Review and maintain HSM logs

Ø  Manage HSM key management operation

Ø  Perform firmware updates, patches, security fixes and vulnerability remediation

·        SIEM Monitoring

Ø  Configure SIEM to show high severity events as alerts on the dashboard

Ø  Identify unusual patterns, anomalies, and suspicious events in the logs

Ø  Ensure all critical systems send security logs to the SIEM

Ø  Ensure antivirus definitions and engines are automatically updated

Ø  Monitor update compliance across all end points/servers

Ø  Investigate if not updating, outdated, failing scans and recover

Ø  Tuning and optimization of SIEM rules

Ø  Develop and maintain / optimize dashboard for real-time display of alerts

Ø  Perform firmware updates, patches, security fixes and vulnerability remediation

·        Aruba ClearPass Monitoring

Ø  Manage and maintain ClearPass Access Control policies

Ø  Integrate Aruba ClearPass with Network infrastructure

Ø  Maintain up-to-date configurations

Ø  Perform firmware updates, patches, security fixes and vulnerability remediation

·        SamsungKnox MDM

Ø  Onboard new devices into Samsung Knox

Ø  Configure and maintain MDM policies

Ø  Manage approved application via Knox

Ø  Monitor device compliance dashboard

Ø  Manage deployment of certificates and rotation of certificates on the mobile devices

Ø  Maintain accurate record of mobile device lifecycle management

Ø  Perform application patches, security fixes and vulnerability remediation

Ø  Maintain up-to-date configurations

·        Incident & Problem Management

Ø  Resolve P1/P2 issues within SLA

Ø  Perform resolution and communications

Ø  Perform root cause analysis and recommend permanent fixes

Ø  Escalate unresolved issues that required software coding to Level 3 or engineering teams

Ø  Ensure proper closure of incident and problem

·        Change Management

Ø  Perform operational impact assessment

Ø  Present change in Change Advisory Board

Ø  Pre-Change Preparation such as review Change Request and Release Plan

Ø  Documentation update in the knowledge base

Ø  Post change review and feedback

·        Patch Management

Ø  Perform patch management readiness

Ø  Stakeholder coordination and team coordination

Ø  System Readiness and Post-Patch Validation

Ø  Documentation update and knowledge transfer

Ø  Compliance and audit readiness

·        Documentation and Compliance

Ø  Operational documentation. SOPs, Incident response checklist, RCA, PIR, monitoring and alert guidebook

Ø  Configuration & Infrastructure Documentation. System configuration baseline, application dependency maps, environment inventories such as hosts, services, accounts

Ø  Knowledge Base Articles for level 2 enablement and faster resolution e.g. Known Errors and Fixes, Frequent How-To Guides, Script Repositories, Lessons Learned

Ø  Maintain application documentation

Ø  Knowledge Management

·        Configuration Management

Ø  Perform validation and accuracy of configurations

Ø  Maintain readiness of operational documentation

Ø  Perform audit to confirm compliance of configurations

Ø  CMDB asset verification

Ø  Change-linked configuration tracking

Ø  Ensure environment consistency between DEV –IVVQ – ISO-PROD – UAT and PROD

·        Testing and Verification

Ø  Ensure operational readiness testing before production deployment rollout

Ø  Ensure post-change verification coordination

Ø  Perform regression and sanity test following patching or upgrades, in UAT and PROD

Ø  Participation in user acceptance testing

·        Knowledge Management

Ø  Documentation of resolution

Ø  Knowledge Base Contribution

Ø  Validation of knowledge

Ø  Subject Matter Expertise Sharing

·        Root Cause Analysis

Ø  Gather logs, system metrics at the time of failure

Ø  Reproduction of issues in a controlled environment to understand the conditions under which it occurs

Ø  Determine the scope and severity in terms of the systems affected, downtime duration and business impact

Ø  Narrow down the possible sources of causing the failure

Ø  Use of diagnostic tools such to analyse the application behaviour

Ø  Correlation of events to sequence the chain of events leading up to the failure and identify the dependencies

·        Work Schedule

Ø  Require rotational on-call duty support

Ø  Available for graveyard hours change request deployment as scheduled

Requirements

·        Diploma / Bachelor Degree in Cybersecurity, Information Technology, Computer Science, Engineering, or a closely related discipline

·        At least 2-5 years in Level2 support for mission critical 24x7 production support, preferably in public sector

·        Proven experience in handling P1/P2 incidents, managing post-incident reviews (PIRs) and root cause analysis

·        Preferably certification in Check Point / Palo Alto firewall, Cisco CCNA, Aruba, LogRhythm Analyst

·        Strong understanding of IM8 compliance reporting, audit evidence and configuration traceability

·        Handson technical experience in the following:

Ø  Networking Fundamentals

Ø  Firewall / Aruba Fundamentals

Ø  Nessus for vulnerability scanning

Ø  CIS-CAT Pro for security configuration compliance

Ø  Symantec Endpoint Protection Manager

Ø  Hardware Security Module (Safenet)

Ø  LogRhythm SIEM

Ø  Samsung Knox MDM

Ø  Aruba ClearPass Network Access Control

Ø  Cisco Switches, Wireless LAN Controller, Prime/DNA Center, IPS

Ø  Cisco CMX / DNA Spaces

Ø IM8 Security Standards

·        Must be eligible to obtain G50 security clearance

CalypsoAI, acquired by F5, is seeking an experienced Enterprise Account Executive / Product Specialist to support its mission of enabling enterprises to securely and responsibly adopt Generative AI. As part of F5, CalypsoAI is a foundational component of F5’s AI security strategy, helping global organizations deploy LLMs and AI-powered applications with confidence. 

In this role, you will act as a subject-matter expert and product specialist for CalypsoAI’s AI security platform, working alongside F5 enterprise sales teams to drive adoption across strategic and global accounts. You will engage senior stakeholders across security, risk, and technology functions, clearly articulating how CalypsoAI delivers trustworthy AI at enterprise scale. 

The ideal candidate brings a strong background in enterprise software sales, excels in complex, consultative deal cycles, and has a meaningful understanding of cybersecurity and enterprise security buying motions. 

This is a unique opportunity to combine the innovation and speed of an AI-native security company with the scale, reach, and market leadership of F5. As LLMs drive the next major platform shift in enterprise software, entirely new AI-driven threat vectors are emerging—creating an urgent need for purpose-built AI security. CalypsoAI is at the forefront of this market. 

What You’ll Do 

• Serve as a CalypsoAI product specialist within F5’s enterprise go-to-market organization 
• Partner closely with F5 enterprise account teams to drive new revenue and expand existing customer relationships 
• Own and influence complex enterprise sales cycles, from discovery and technical validation through negotiation and close 
• Engage C-level and senior stakeholders (CISO, CIO, CTO, AI/ML leaders, Risk & Compliance) 
• Translate CalypsoAI’s technical capabilities into compelling business, security, and risk outcomes 
• Lead tailored product demonstrations, executive presentations, and proof-of-value engagements 
• Convert inbound enterprise demand into closed new business 
• Manage pipeline, forecasting, and deal strategy while helping mature the enterprise sales playbook 
• Capture customer feedback and market insights to influence product roadmap and GTM strategy 

What You Bring 

• 5+ years of experience in enterprise software sales, ideally in cybersecurity, infrastructure, or AI-related solutions 
• Background in cybersecurity or selling security solutions is a strong advantage, particularly experience engaging with CISOs, security architects, and risk teams 
• Proven success selling complex, high-value solutions into large enterprise environments 
• Experience operating as a product-focused seller or overlay specialist in partnership with core account teams 
• Strong experience engaging senior decision-makers within large, matrixed organizations 
• Solid grounding in qualification and value-based selling methodologies (MEDDIC, Command of the Message preferred) 
• Ability to operate effectively in fast-paced, evolving environments while navigating enterprise-scale processes 
• Familiarity with LinkedIn Sales Navigator, HubSpot, and modern enterprise sales technology stacks 
• Excellent communication skills with the ability to influence both technical and executive audiences 
• Comfortable working to targets and managing pressure with professionalism and integrity 
• Prior startup, scale-up, or post-acquisition integration experience is a plus 
• Strong interest in AI, cybersecurity, and emerging enterprise technologies; knowledge of Generative AI and LLM ecosystems is a strong advantage 

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or @myworkday.com).

Equal Employment Opportunity

It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination.  F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting accommodations@f5.com.

Job Description

We are seeking a Security Officer to safeguard our company’s premises, assets, and personnel. This role supports 24/7 operations and requires working rotating shifts.

Key Responsibilities

• Monitor and secure company premises, including access control, surveillance, and perimeter checks.
• Conduct regular patrols to ensure safety and identify potential risks.
• Respond promptly to incidents and emergencies, and coordinate with relevant authorities when required.
• Enforce security and safety policies and procedures.
• Maintain accurate records, including incident reports and access logs.
• Safeguard materials, tools, and equipment on-site.
• Ensure only authorised personnel access restricted areas.
• Conduct checks on vehicles, equipment, and containers entering and leaving the premises.
• Assist with emergency response, evacuation, and safety drills.

Requirements

• GCE ‘O’ Level or equivalent.
• Preferably 1–2 years of relevant experience (training provided for candidates without experience).
• Able to work rotating shifts, including night shifts.
• Good attention to detail and situational awareness.
• Basic communication skills (spoken and written).
• Basic knowledge of CCTV or alarm systems is an advantage.
• Physically able to carry out patrol duties.
• WSQ Security certification is an advantage.

Working Hours

Rotating shifts (5–6 days work week, depending on roster):

• Morning: 7:00 AM – 3:00 PM
• Afternoon: 2:00 PM – 11:00 PM
• Night: 10:00 PM – 7:00 AM

(8 hours per shift, excluding breaks)

Send your CV to careers@arungroup.sg

• Strong hands on technical skills
• Regional role
• People centric environment and value talents

about the company
My client is looking for a Senior Executive, IT Security & Compliance who will play a key role within the team to helpshape their cybersecurity operations.

about the job

• Serve as the Global ISMS Management Representative, owning the ISO/IEC 27001 lifecycle and evolving our governance framework.
• Provide hands-on technical and operational oversight for SIEM, EDR, and DLP stacks to pre-emptively neutralize risks.
• Act as the primary security lead for enterprise clients, ensuring PDPA compliance and managing high-stakes security questionnaires.
• Lead Proof-of-Concept (PoC) activities to validate new security technologies from a risk perspective.
• Coordinate security incident response activities, including tabletop exercises, classification, escalation, and post-incident reviews.
• Monitor emerging threats to ensure detection capabilities evolve. Identify gaps and evaluate new security technologies (e.g., SSE, PAM, Vulnerability Management) from a risk perspective.
• Coordinate periodic vulnerability scans and penetration testing, ensuring successful remediation and retesting.

skills and experience required
Minimum 5 years of experience and a proven track record in managing information security, specifically covering both governance and operational security.

Proven experience serving as an ISO 27001 ISMS representative and coordinating SOC 1/SOC 2 audits.

Strong understanding of cloud security (AWS/Alibaba Cloud preferred), encryption, IAM, network security, and endpoint protection.

Ability to interpret SIEM alerts, EDR findings, cloud security logs, and vulnerability results. 

Preferred certifications include CISSP, CISM, CCSP, or ISO 27001 Lead Implementer/Auditor.

Whats and offer
The permanent opportunity for an Senior Executive, IT Security & Compliance, will pay a salary range of $ 7,000 - $ 9,000 plus benefits. 

To apply online please use the 'apply' function, alternatively you can reach me at
https://www.linkedin.com/in/Oliviatoh-032330132/. (EA: 94C3609 / R22109942)

A top global fund & securities services provider is hiring junior to mid-senior level Corporate Actions professionals to join their team. They are hiring at the Analyst (0 - 3 years), Associate (3 - 5 years), and AVP / Team Lead (8 - 12 years) levels. 

This team will be responsible for the processing of corporate actions, particularly Equity-Linked Notes, executing clients' instructions, addressing client queries, and liaising with counterparties (depositories, issuer, agents) for reconciliation and event clarifications. 

Experience with end to end processing of Corporate Actions and knowledge of SWIFT messaging is required. Operational experience with ELN products is highly advantageous. (Except for fresh graduate applicants). 

If you are keen to find out more, please click on the link or share your updated CV with me at sara.sim@ethosbc.com, and I will give you a ring to share more details.

SS
Reg No. R22109185
BeathChapman Pte Ltd
License No. 16S8112

1.      Assistin month-end closing to ensure accurate, timely reporting, including generalaccruals.

2.    Assistin the preparation of management reports with key metrics, variances andfinancial insights

3.    Assistthe manager  in the development ofbusiness cases (both Sales & Marketing), including financial models forstrategic investments, risk assessments & scenario planning.

4.    Assistthe FD in coordinating responses for all audits (IAD/GIA/Group ControlAssessment). For areas under Finance, to assist FD in the closure of theseresponses.

5.    Assistin the timely update of both SG&A and T&E tracker

6.    Ad-hoc& additional tasks required by the Assistant Finance Manager/FinanceDirector.

7.     A finance partner who combines analytical depthwith strong business acumen, able to translate complex data into clear insightsthat drive commercial success. 

8.    A proactive problem‑solver who navigates ambiguity with confidence, thrives underpressure, and manages multiple priorities with resilience. 

9.    A strong communicator and collaborator who buildstrust with stakeholders at all levels and influences decision‑making through clarity and credibility.  

Requirements: 

• Bachelor’s degree in Finance, Accounting, or related discipline; professional qualification (ACCA, CPA, CFA) strongly preferred. 

• 1–2 years of progressive experience in commercial finance, management accounting, or financial controlling, preferably in a fast‑paced or complex environment. 

• Advanced Excel skills; experience in financial modelling, Power BI, and finance automation tools is a strong advantage. 

Key Responsibilities
- Survey Operations:
- Support Project Managers/Directors in achieving survey objectives
- Provide one-stop service to respondents for timely and accurate data collection
- Develop expertise in survey content, objectives, and deliverables
- Data Collection:
- Conduct outbound calls, email correspondence, and personal visits to respondents
- Accurately compile, record, and input survey data into the system
- Data Analytics:
- Leverage data analytics tools to validate and verify survey data quality
- Explore alternative data sources and apply imputation methods for incomplete data
- Data Analysis & Reporting:
- Analyze collected data and produce actionable reports with data visualization
- Present findings effectively to stakeholders
- Dissemination Strategy:
- Develop and execute strategies to raise awareness of statistical products
- Ensure products meet diverse needs of various societal segments

Requirements

- Proven experience in survey operations, data analytics, or a related field
- Strong understanding of survey content, objectives, and deliverables
- Excellent communication and interpersonal skills
- Ability to work independently and manage multiple priorities
- Strong analytical and problem-solving skills

We regretto inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you aredeemed to consent to PERSOL Singapore Pte Ltd and its local and overseassubsidiaries and affiliates to collect, use and disclose your personal data toprospective employers/companies based in any country for purposes ofevaluating  suitability for employment, conducting reference checks,administering employment related services, complying with Government’s healthadvisories and such other purposes stated in our privacy policy. Our fullprivacy policy is available at https://www.persolsingapore.com/policies.  Ifyou wish to withdraw your consent, please drop us an dataprotection@persolapac.com) to let usknow. Please feel free to contact us if you have any queries

PERSOL Singapore Pte Ltd •RCB No. 200007268E • EA License No. 01C4394• Reg No: R25158902 (Goh Bi LanAngelica)

Technical Experience

• Hands-on experience supporting market data platforms such as LSEG RTDS, Bloomberg B-pipe, or direct exchange feeds.
• Solid understanding of real-time data distribution, symbology, and entitlement models (e.g. DACS, EMRS).
• Experience supporting mission critical production systems with high availability requirements.
• Familiarity with Linus/Unix environments and scripting(Python/Bash/PowerShell).
• Exposure to AWS or hybrid cloud environments is advantageous.
• Working knowledge of ITSM processes (Incident, Problem, Change).
• Experience with monitoring and automation tools is preferred.
• Any experience with Trader Voice and Voice Recording (IPC, NTR, VFC) would be advantageous.
• Any experience with remote Windows desktop solutions would be useful.
• Education: Bachelor's degree or Diploma with 5+ years of experience in market data support or trader floor desktop support
• Provide L1/L2 operational support for enterprise market data platforms (e.g.LSEG RTDS, Bloomberg B-pipe, exchange feeds) across AWS and on-premises infrastructure.
• Proactively monitor platform health, troubleshoot issues, and coordinate recovery to meet availability targets.
• Act as the primary liaison with vendors and exchanges for production incidents, data queries, and technical changes.
• Plan and execute production activities including upgrades, migrations, failover testing, and resilience enhancements.
• Support onboarding of new applications and data services, ensuring alignment with architecture and governance standards.
• Collaborate with Market Data Admin and Commercial teams on entitlement, usage reviews, and audit requests.
• Maintain operational documentation and continuously improve monitoring and automation capabilities

• Align all stakeholders to ensure that business requirements are adequately gathered and defined.
• Perform gap analysis to complete the clients' business requirements.
• Develop and maintain documentation on business input and translation into visual models (Business domain model, process flow diagrams, use case diagrams, activity diagrams, data models, and wireframes).
• Perform system end-to-end testing to validate and ensure the system meets the requirement specifications.
• Involvement in the system integration testing phase prior to implementation.
• Develop test scripts and conduct user acceptance testing.
• Conduct end-user training for any system implementations or enhancements.

Requirement:

• Bachelor's degree in Computer Science, Information Technology or equivalent.
• Minimum 5 years of working experience in business requirement analysis or related field.
• Excellent documentation skills.
• Proficient with Microsoft applications including Word, Excel, Visio and PowerPoint.
• Experience in Government projects

What you'll do:

As a Junior Fund Operations Analyst, you will play an integral role in supporting the day-to-day operational activities that underpin successful fund management. Your responsibilities will span trade booking, reconciliation of positions and cash balances, liaising with key external partners such as prime brokers and fund administrators, executing monthly swap resets, tracking corporate actions, and participating in automation projects designed to streamline processes.

• Ensure accurate booking and processing of trades within the order management and portfolio management systems according to established procedures and expectations.
• Perform daily reconciliation of positions and cash balances, identifying discrepancies and collaborating with relevant parties to resolve any issues promptly.
• Liaise effectively with prime brokers and fund administrators regarding cash breaks, position breaks, and other operational matters requiring attention or clarification.
• Execute monthly swap resets diligently while monitoring broker data to ensure consistency and accuracy across all records.
• Track and monitor corporate actions as well as elections, ensuring timely responses and correct implementation within internal systems.
• Participate actively in automation projects aimed at enhancing processes and workflows under the supervision of senior team members.
• Support ongoing process improvement initiatives by providing feedback, assisting with documentation, and helping implement new solutions as directed.
• Collaborate closely with both internal stakeholders such as portfolio managers and compliance teams, as well as external partners including prime brokers and fund administrators.
• Undertake additional duties as assigned by the Senior Operations Manager or other senior staff members to support the smooth functioning of the operations department.

What you bring:

The ideal candidate for the Junior Fund Operations Analyst position brings proven experience from similar roles within financial services—particularly those involving back or middle office functions for investment funds. Your background should reflect an aptitude for managing complex operational processes efficiently while upholding rigorous standards of accuracy. In addition to technical proficiency with relevant systems (such as PMS or Bloomberg), your interpersonal strengths will enable you to build trust-based relationships across diverse teams.

• Hold a degree with at least 2-5 years of relevant experience in back or middle office operations within hedge funds, long-only funds, or service providers supporting these sectors.
• Demonstrate an analytical mindset with the ability to prioritise tasks effectively while maintaining high standards of accuracy under time constraints.
• Possess strong communication skills complemented by excellent interpersonal abilities that foster positive relationships with colleagues and external partners alike.
• Showcase experience or exposure to project management or process enhancement initiatives; prior involvement in automation projects would be advantageous but not essential.
• Display familiarity with portfolio management systems (PMS), Bloomberg terminals, or matching systems; practical knowledge is preferred but not mandatory for success in this role.
• Exhibit a collaborative spirit as a dependable team player who also demonstrates initiative when approaching new challenges or assignments.
• Maintain a positive attitude towards learning new concepts quickly while adapting flexibly to evolving business needs within the operations function.

What sets this company apart:

This organisation stands out for its unwavering commitment to fostering an inclusive workplace where every team member’s voice is heard. Employees benefit from access to comprehensive training programmes designed to enhance both technical expertise and soft skills.

Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: R1435983 Glen Chua

What you'll do:

As a Commodities Metals Reporting Analyst, you will be at the heart of daily market activity for steel raw materials across Asia. Your day-to-day responsibilities will involve gathering critical price information directly from key players in the industry, conducting rigorous assessments using tried-and-tested methodologies, and producing high-quality written content that informs decision-makers worldwide. You will thrive by building lasting relationships with sources throughout the region while collaborating with an international team dedicated to excellence. Success in this role comes from your ability to synthesise complex data into actionable insights, maintain unwavering attention to detail under tight deadlines, and contribute positively to both local and global initiatives aimed at enhancing market transparency.

• Gather and verify price information daily from primary market participants across the Asian steel raw materials sector, ensuring accuracy and reliability in all reporting activities.
• Conduct thorough assessments of market prices using established methodologies while actively contributing ideas for their ongoing development and improvement.
• Write insightful market commentaries, news stories, and in-depth analysis pieces that translate complex market movements into clear, accessible content for a wide audience.
• Engage regularly with industry stakeholders to build strong source relationships, fostering trust and open communication that enhances the quality of market intelligence gathered.
• Collaborate closely with colleagues both locally in Singapore and as part of a wider global team to share insights, align on best practices, and deliver cohesive coverage across multiple commodity markets.
• Take ownership of specific commodity markets by monitoring trends, identifying emerging opportunities or risks, and flagging significant changes internally for further action.
• Present findings through written reports as well as digital media presentations, adapting your communication style to suit different audiences and platforms.
• Maintain meticulous records of price assessments and methodology updates to ensure transparency and consistency in all published data.
• Actively participate in internal discussions regarding market developments, offering thoughtful input based on your research and interactions with market participants.
• Support the ongoing evolution of pricing mechanisms by staying informed about regulatory changes and technological advancements impacting the industry.

What you bring:

To excel as a Commodities Metals Reporting Analyst, you will bring proven experience from previous roles focused on metals or broader commodity markets where you have honed your analytical acumen. Your background should reflect not only technical proficiency but also an ability to communicate clearly across cultures—skills that are invaluable when building trusted relationships with both internal colleagues and external sources.

• Demonstrated experience—at least three years—in metals or commodity markets within either reporting or analytical roles, showcasing your familiarity with industry dynamics.
• Exceptional communication skills that enable you to translate technical or complex information into clear narratives suitable for various audiences.
• Critical thinking abilities paired with initiative-taking behaviour ensure you can identify trends early and respond thoughtfully to emerging challenges or opportunities.
• Meticulous attention to detail when handling data ensures accuracy in all aspects of price assessment and reporting activities.
• A conscientious approach to using Excel for data management tasks supports efficient workflow processes within the team environment.
• Genuine enthusiasm for taking responsibility over specific commodity markets—both informationally and relationally—demonstrates your commitment to becoming an expert resource.
• Resilience under pressure allows you to consistently produce timely content even when faced with fast-moving developments or tight deadlines.
• A collaborative mindset that values knowledge sharing contributes positively towards collective success within a supportive organisational culture.

What sets this company apart:

This organisation stands out as a global leader in market intelligence thanks to its unwavering commitment to integrity, transparency, and professional development.

Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: R1435983 Glen Chua

Key Responsibilities

Stakeholder & Delivery Leadership

• Partner with senior business and technology stakeholders to align solutions with enterprise strategy
• Translate business objectives into clear, actionable functional and non‑functional requirements
• Influence prioritisation, scope, and delivery decisions across concurrent initiatives
• Manage evolving stakeholder expectations across regional teams

Business Analysis & Solution Design

• Lead end‑to‑end business analysis for enterprise workflow and case management platforms
• Define future‑state (“to‑be”) processes, operating models, and customer/analyst journeys
• Perform impact assessments and support roadmap and funding proposals
• Collaborate with architects and delivery teams to ensure design feasibility and scalability

Team Leadership & Capability Building

• Lead and mentor a team of business analysts
• Set standards for analysis, documentation, and stakeholder engagement
• Contribute to capability uplift and knowledge transfer across the organisation

Governance, Testing & Change

• Support change management, testing strategy, and deployment planning
• Assess change requests and their impact on scope, timeline, and cost
• Ensure adherence to internal governance, risk, and technology frameworks

Requirements

• 12–15+ years of experience in business analysis, enterprise transformation, or technology‑enabled change initiatives
• Prior experience working in regulated or highly controlled environments such as financial services, insurance, or large complex organisations
• Strong understanding of enterprise business processes, governance‑driven workflows, and control frameworks
• Proven ability to translate business, policy, or regulatory requirements into functional and non‑functional system requirements
• Experience leading analysis for enterprise platforms such as workflow, case management, or operations systems
• Demonstrated capability in defining future‑state operating models, processes, and solution designs
• Solid exposure to product lifecycle management and end‑to‑end delivery frameworks
• Strong analytical, problem‑solving, and process design skills with the ability to balance business and technology considerations
• Experience collaborating with technology teams, architects, and delivery partners to ensure scalable and sustainable solutions
• Proven leadership experience managing or mentoring senior business analysts
• Ability to operate effectively in complex, ambiguous, and fast‑changing environments
• Excellent stakeholder management, communication, and influencing skills across senior levels
• Experience supporting change management, testing, and deployment activities in large programmes
• Ability to assess scope, cost, and delivery impacts associated with change requests
• Tertiary qualification in Business, Technology, Engineering, Finance, or equivalent practical experience

We are seeking a Senior Business Analyst with strong domain expertise across Private Equity, Venture Capital, and Asset / Fund Management to act as a subject matter expert for technology and data teams. This role bridges investment, finance, and technology, ensuring accurate representation of fund structures, investment metrics, and investor reporting within enterprise systems.

Key Responsibilities

Business Translation & Solution Definition

• Partner with Investment Professionals, Portfolio Management, and Finance teams to gather and translate complex fund management requirements.
• Deep involvement in capital calls, distributions, cash flow forecasting, waterfall models, carried interest, and LP reporting.
• Guide technology teams on data models, reporting platforms, workflow automation, and financial logic specific to PE/VC and asset management environments.

Domain Expertise & Quality Assurance

• Act as the Private Equity / Venture Capital SME for technology teams, clarifying fund structures, investment lifecycles, and performance metrics such as IRR, TVPI, DPI.
• Lead User Acceptance Testing (UAT) to ensure solutions accurately process fund financial data and meet business expectations.
• Map end‑to‑end fund and investment operations, identify system gaps, and recommend technology‑driven process improvements.

Cross‑Functional & Stakeholder Engagement

• Ensure technology initiatives align with investment strategy, regulatory requirements, and investor reporting standards.
• Support and enable application support teams by providing business context on fund systems and financial workflows.
• Build trusted relationships with Investment, Finance, Operations, and Technology stakeholders across the organization.

Required Skills & Experience

Domain & Functional Expertise (Essential)

• Strong hands‑on knowledge of the Private Equity / Venture Capital investment lifecycle, fund structures, and fund accounting principles.
• Experience within Fund Management, Asset Management, Investment Operations, Fund Administration, or PE/VC firms.
• Solid understanding of valuation concepts (DCF, comparables, multiples) and financial modelling logic (execution not required).

Experience

• 7+ years in a demanding financial domain role supporting investment or fund‑based businesses.

Core Competencies

• Excellent communication skills, with the ability to explain complex financial concepts to technical teams.
• Proven experience in process mapping, requirements definition, and stakeholder management.
• Strong analytical mindset with a solution‑oriented approach.

Interest & Application

Prepare your updated resume and apply to this role. We'd love to hear from you!

We regret that only shortlisted candidates will be notified.

Aditi Jain | Personnel Registration No. R25129887

Adecco Personnel Pte Ltd | EA License No. 91C2918 

*Only Singaporeans will be considered*

Key Responsibilities:

Requirements Gathering and Analysis:

• Conduct stakeholder interviews and workshops to gather business requirements.
• Analyze and document current business processes and workflows.
• Identify opportunities for process improvement and automation using ServiceNow.

Solution Design:

• Translate business requirements into functional specifications for ServiceNow implementation.
• Design and document proposed ServiceNow solutions, including process flows, data models, and integrations.
• Collaborate with technical teams to ensure feasibility of proposed solutions.

Implementation Support:

• Assist in configuring and customizing ServiceNow modules to meet business needs.
• Develop and maintain ServiceNow reports, dashboards, and KPIs.
• Participate in testing activities, including user acceptance testing (UAT).

Continuous Improvement:

• Monitor ServiceNow usage and performance metrics.
• Identify and recommend opportunities for ongoing platform optimization.
• Stay updated on ServiceNow releases and new features, assessing their potential value to the organization.

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• 2+ years of experience as a Business Analyst, preferably in IT Service Management.
• Proven experience with ServiceNow platform, including at least one full implementation cycle.
• Excellent analytical and problem-solving skill.
• Strong communication and stakeholder management abilities.
• Proficiency in creating process flows, use cases, and other business analysis artifacts.

Preferred:

• ServiceNow certifications (e.g., Certified System Administrator, Certified Implementation Specialist).
• Experience with multiple ServiceNow modules (ITSM, ITOM, ITBM, etc.).
• Strong understanding of ITIL framework and best practices.
• Knowledge of scripting languages (e.g., JavaScript) and database concepts.
• Agile/Scrum methodology experience.
• Project management skills.