Total 15,772 job vacancies in Singapore

Company Overview / Employee Value Proposition

Woodlands Transport is in the business of moving people and more, whether it is to get a passenger closer to his destination or to assist a company in achieving its transportation goals.

History

Incorporated in Singapore on 15 June 1981, Woodlands Transport Service Pte Ltd is one of the largest private transport fleets in Singapore today. With over 800 vehicles on the roads daily, we are constantly driving towards providing our customers with the best in efficiency, comfort and safety.

Product & Services

• Bus Transportation
• Tour & Travel
• Construction Transportation
• Vehicle Repair & Maintenance
• Logistics & Warehousing

Job Summary

You will attend to vehicle breakdowns and recovery jobs on-road or roadside, ensuring safety and compliance with guidelines while responding quickly under various weather and traffic conditions, including shifts, weekends, and public holidays.

Responsibilities

• Diagnose mechanical, electrical, and electronic faults in light and heavy vehicles using diagnostic tools and equipment to identify issues accurately
• Perform repairs and replace defective or worn-out vehicle components such as brakes, transmission, clutch, suspension, and steering to restore vehicle functionality
• Conduct preventive maintenance, regular servicing, and inspections to reduce the risk of vehicle breakdowns and ensure operational reliability
• Respond promptly to breakdown and recovery calls at any time, including shifts, weekends, and public holidays, to minimize vehicle downtime
• Drive safely and comply with all safety guidelines while working in various weather and traffic conditions to protect yourself and others

Required competencies and certifications

• Proven experience of 2 years or more working as a mechanic, preferably with exposure to breakdown, recovery, or roadside assistance
• Valid Class 3 driving license

Other Information

• Only shortlisted candidates will be notified.

Responsibilities: -

• Manage end-to-end HR operations/administration including payroll, recruitment, onboarding/offboarding, Learning & Development, benefits administration.
• Maintain employee records and ensure compliance with labor laws and company policies.
• Support employee engagement initiatives and foster a positive work environment.
• Handle all HR-related surveys, reports.

Requirements:

• Minimum Diploma in Human Resource, Business, or related field.
• 2 years of relevant HR experience.
• Good communication & interpersonal skills.

Start your healthcare career with us — no experience needed! We are looking for a motivated individual to join our dental clinic as a Patient Service Trainee. You will be the first point of contact for patients, ensuring every visit is smooth and pleasant. Full training provided. 5-day work week, day shifts only.

What You Will Do

• Manage patient registration, appointment booking, and follow-up scheduling

• Process patient payments accurately (cash, card, NETS)

• Submit and track dental claims via CHAS, Medisave, and insurance portals

• Respond to patient enquiries professionally — in person, by phone, and email

• Support clinic operations with filing, data entry, and supply management

What You Need

• Diploma or degree in any discipline

• Pleasant personality with good interpersonal skills

• Comfortable using basic computer applications

• Available for rotating day shifts including at least one weekend day

• Fresh graduates and career switchers welcome — training provided

Why Join Us

• 5-day work week with no night shifts — better than most clinics which work 5.5 days or require evening shifts

• All public holidays off

• Structured training programme to build your healthcare administration skills

• Annual leave + Reward Leave

• Medical and dental benefits

• Performance incentives

• Opportunity to grow into Patient Service Associate and beyond

Job Description -

. Responsible for providing coordination and other administrative assistance to Sales Department to ensure smooth day-to-day operation of sales and business development

· Effectively manage a large number of incoming enquiries on all e-commerce platforms and social media channels, phone calls, and ensure that issues are resolved both promptly and thoroughly.

· Process all digital sales orders placed on e-commerce platforms and social media channels

· Identify and assess customers’ requirements and needs

· Keep records of all customer interactions

· Enhance customers’ experience to all social media platforms

· Communicate with IT, sales and operation departments to fulfill orders

· Assist on research, implementation and coordination on all online sales and marketing strategies and ad campaigns

· Provide copywriting for all online sales and marketing strategies and ad campaigns

· Assist in inventory management and stock replenishment. Upkeep and make visible data to all stakeholders

· Provide administrative and operational support

Job Requirements -

· Min ‘O’ level or similar and relevant experience

· Possess positive customer service orientation

· Good communication and interpersonal skills

· Possess pleasant personality

· Proactive, team player and sales-oriented

. Positive attitude, hardworking and willing to learn

Customer Service Executive

(Garden Centre / Retail Environment)

About Us

We are one of Singapore’s largest garden centres, where nature meets customer service. If you’re passionate about plants, people, and creating memorable experiences, join our vibrant team in a dynamic retail environment. Whether you’re helping customers choose their next plant baby or supporting wholesale clients, you’ll be part of a growing industry that’s as rewarding as it is refreshing.

Key Responsibilities

• Provide friendly, professional service to retail and wholesale customers.
• Assist with plant selections, gardening products, and related merchandise.
• Proactively engage customers to understand their needs and recommend suitable products.
• Deliver a seamless customer journey, from enquiry to purchase and after-sales support.
• Build strong customer relationships to encourage repeat visits.
• Develop product knowledge in plants, plant care, soil, fertilizers, pots, and gardening tools.
• Identify plants and provide care instructions with confidence.
• Manage Point of Sale (POS) transactions accurately and efficiently.
• Support product displays, replenishment, and maintain an attractive retail environment.
• Respond promptly to customer enquiries and handle concerns professionally.
• Collaborate with team members during peak hours, events, and promotions.
• Assist in maintaining cleanliness and organization of retail and outdoor garden areas.
• Work outdoors in varying weather conditions and support stock management tasks.

Job Requirements

• Positive attitude with a customer-first mindset.
• Energetic, physically fit, and comfortable working outdoors (sun and rain included).
• Strong communication skills in spoken and written English.
• Basic IT literacy and ability to operate POS systems.
• Interest in plants, gardening, and nature.
• Willingness to learn and grow in a new industry.
• Team player who isn’t afraid to get hands dirty.
• Must be willing to work at least one weekend day.

What We Offer

• Competitive salary: $2,000 – $3,000 (commensurate with experience).
• Career progression opportunities across departments based on your interests and strengths.
• Hands-on learning about plants, gardening, and retail operations.
• Exposure to a unique and growing green lifestyle industry.
• A supportive, energetic, and customer-focused work environment.

How to Apply

Interested candidates, please apply with your CV and cover letter. We regret that only shortlisted applicants will be contacted.

Key Responsibilities

1. Application & Documentation Management

• Process hire purchase applications in a timely and accurate manner
• Prepare and verify all required hire purchase documentation
• Submit completed application documents to banks and financial institutions
• Ensure compliance with internal procedures and regulatory requirements

2. System & Data Management

• Perform data entry and maintain accurate records in hire purchase systems
• Update receipts and payment records in the system
• Ensure data integrity and proper documentation filing

3. Payment & Collection Coordination

• Manage GIRO collection setup and submissions
• Monitor customer payments and follow up on outstanding balances
• Coordinate with customers regarding payment schedules and issues

4. Accounts Receivable & Reporting

• Track and manage accounts receivable related to hire purchase accounts
• Prepare instalment tracking and debtors reports
• Support finance team with reconciliation and reporting requirements

5. Customer Service & Stakeholder Coordination

• Act as a key point of contact for customer inquiries related to hire purchase
• Liaise with banks, internal teams, and customers to resolve issues efficiently
• Ensure a high level of service quality and responsiveness

Job Requirements

• Diploma or Bachelor’s Degree in Business, Finance, Accounting or related field
• 1–3 years of experience in customer service, finance operations, or hire purchase/loan processing preferred
• Familiarity with hire purchase processes, GIRO, and accounts receivable is an advantage
• Strong attention to detail and accuracy
• Good communication and interpersonal skills
• Proficient in Microsoft Office (especially Excel) and system data entry

Job Description:

We are seeking enthusiastic individuals to join our Service Team.

As a member of the team, you will be responsible for providing exceptional customer service, ensuring all guests a positive dining experience at our restaurant.

Responsibilities:

• Welcome guest with a friendly, positive and professional attitude
• Take food and beverage orders accurately and efficiently
• Collaborate with kitchen team to ensure accurate order fulfilment
• Ensure guest satisfaction by checking in with diners and addressing any concerns
• Maintain a clean and organized dining area
• Operating of POS system for processing of payments
• Assist in ensuring smooth operation of the restaurant, including opening and closing procedures, taking orders, setting tables, and cleaning the restaurant
• Any other duties as assigned

Requirements:

• Prior working experience in the food and beverage industry would be advantageous
• Demonstrated excellence in customer service
• Strong communication and people skills
• Well-groomed with a pleasant disposition
• Ability to thrive in a fast-paced environment
• Attention to detail and a proactive, can-do attitude
• Comfortable with flexible work hours including shifts, split shifts, weekends, and public holidays
• Working location: Takashimaya (Orchard MRT) or Dhoby Ghaut MRT area

If you are enthusiastic about delivering exceptional service and thrive in a collaborative team setting, we welcome you to apply for this position.

*Candidates with 3 years of experience and above may be considered for the Senior position.

By submitting your application, you consent to the collection, use, and disclosure of your personal data by Gyutan-Tan Pte Ltd for the purposes of processing and assessing the job application, and for other employment-related purposes in accordance with the Personal Data Protection Act 2012 (PDPA).

You declare that the information provided in your application is true and complete to the best of your knowledge. You understand that any false or misleading information may result in the rejection of application or, if employed, termination of employment.

Location: Changi Airport
Work Week: 5 Days
Salary Range: SGD 5,000 – 7,000

We are seeking a dynamic and driven IT Service Desk Mgr to join our team. This role offers the opportunity to lead a high-performing service desk function, contribute to a globally recognized organization, and make a real impact on operational excellence and customer experience.

Key Responsibilities

Service Delivery & Quality

• Ensure IT and administrative services consistently meet SLA and quality benchmarks.
• Take ownership of escalations, major incidents, and service recovery, ensuring timely and effective resolution.
• Drive continuous improvement initiatives to elevate service standards.

Team Leadership & Development

• Lead and inspire the Service Desk team by managing resourcing, training, mentoring, and performance evaluation.
• Champion a customer-first culture, fostering accountability and service excellence.
• Play a key role in talent acquisition and building a strong, future-ready team.

Process & Tools Optimization

• Ensure effective utilization of the tools (e.g., ServiceNow) for seamless ticketing and workflow management.
• Keep documentation, workflows, and processes up-to-date and aligned with best practices.
• Identify and implement innovations to enhance service desk efficiency.

Stakeholder Engagement & Reporting

• Represent the service desk in regular cross-functional meetings.
• Deliver insightful weekly and monthly reports, providing actionable recommendations.
• Offer feedback to refine the IT Service Desk playbook and drive operational improvements.

Strategic Growth & Industry Best Practices

• Stay ahead of emerging industry trends and integrate relevant practices into operations.
• Align service delivery with ITIL frameworks and global service management standards.
• Support the development of long-term strategies to future-proof the service desk.

Qualifications & Skills

Education & Certifications

• Degree in Computer Science, Information Technology, or related fields.
• ITIL 3 Foundation certification.

Technical Skills

• Proficiency in end-user computing, M365, networking, and AV solutions.
• Strong hands-on experience with ESM tools (e.g., ServiceNow).

Experience

• At least 3 years of IT Service Desk management experience in a corporate environment.

Soft Skills

• Exceptional leadership, communication, and stakeholder management skills.
• Strong strategic thinking, multitasking, and time management abilities.
• A natural customer advocate with a passion for service excellence.

Join one of Singapore’s most trusted enrichment brands!

Our client is a leading enrichment and tutorial provider that has been helping students shine since 2002. With centres across Singapore and a strong focus on quality teaching, they’re expanding and looking for passionate, dynamic Customer Service Officers to join their growing team.

Job Scope:

• Serve as the first point of contact for walk-in and phone enquiries from parents and students.
• Assist with class scheduling, enrolments, and course-related administrative support.
• Maintain accurate student records and update databases regularly.
• Handle payment collection, issue receipts, and manage basic finance-related tasks.
• Support teachers and centre operations to ensure a smooth learning environment.

Job Requirements:

• Min GCE 'N' Levels
• Good interpersonal skills with ability to liaise with parents/teachers
• Candidates from retail/hospitality/F&B industry welcome to apply
• A team player, independently working and able to prioritize tasks at hand

Working Hours: 4 weekdays + 1 weekend

Working Location: Seletar/Hougang/Toa Payoh

Salary: Up to $3,500

To apply, kindly click APPLY NOW to submit your latest CV.

We regret that only shortlisted candidates will be notified.

Chan Zi Hui

EA Registration No.: R1220899

EA License No.: 25C2695

About the role

As a Customer Service Officer at DNA Brands Co Pte Ltd, you will play a pivotal role in providing exceptional customer service and support to our valued clients. Joining our team in the Central Region, you will be responsible for handling customer inquiries, resolving issues, and ensuring a positive brand experience. This full-time position is an excellent opportunity to develop your customer service skills and contribute to the success of our growing business.

About us

DNA Brands Co Pte Ltd is a leading provider of high-quality products and services in the Central Region. Since our establishment, we have built a reputation for excellence and innovation, constantly striving to exceed the expectations of our customers. Our team of dedicated professionals is committed to delivering exceptional customer experiences and driving the growth of our business. Join us on this exciting journey and be a part of our success story.

Main Duties, Roles and Responsibilities

A Customer Service Officer role reporting to the Customer Experience Manager typically focuses on ensuring, excellent customer interactions, handling inquiries, resolving issues, and improving overall customer satisfaction.

Here are the key roles and responsibilities:

Roles & Responsibilities:

1. Customer Interaction & Support

● Serve as the first point of contact for customers via phone, email, chat, digital platforms or in-person.

● Provide accurate information about products, services, and company policies.

● Handle customer inquiries, complaints, and requests in a professional manner.

● Escalate complex issues to the Customer Experience Manager or relevant departments.

2. Order & Service Management

● Process customer refunds, exchanges, and orders efficiently.

● Track and follow up on service requests and ensure timely resolution.

● Coordinate with logistics, sales, and technical teams to fulfill customer needs.

3. Customer Satisfaction & Experience Improvement

● Gather customer feedback and report trends or recurring issues.

● Proactively suggest process improvements to enhance customer experience.

● Maintain a positive and empathetic approach when dealing with customers.

4. Documentation & Reporting

● Maintain accurate records of customer interactions and transactions.

● Prepare reports on customer service performance and key issues.

● Assist in compiling customer feedback for analysis by the Customer Experience Manager.

5. Training & Compliance

● Stay updated on company products, policies, and service protocols.

● Ensure compliance with company guidelines and industry standards.

● Participate in training sessions to improve customer service skills.

Professional Experience

• Minimum 2 years in a similar position of customer service/relations
• Experience in similar industry

Education

• PC skills – good command of outlook and excel
• Course in customer service -will be considered an advantage
• Course in sales - will be considered an advantage

Language

• English very good command
• Mandarin very good command

Skills and qualifications

• Excellent customer service
• Interpersonal skills
• Attention to details
• Negotiation skills
• Ability to have difficult conversations
• Ability to handle challenging customer requests
• Problem solver ability to reach win win solutions
• Hardworking, well-disciplined and self-motivated
• Good planning skills and well organized
• Positive attitude
• Able to do work with minimal supervision
• Agility and flexibility
• Fast learner and goal oriented
• Ability to work with PC, Computerized Systems
• Ability to work in a fast-paced retail environment is desirable
• Can work overtime, weekend, retail hours, when required

Key Responsibilities

1. Prepare Quotations & Maintenance Checklist and related documents for MCSTs
2. Prepare Monthly SRMs report and related meeting reports & minutes
3. Prepare and Program Access Cards and arrange for the delivery
4. Coordinate service appointments and dispatch technicians to client locations as needed
5. Respond promptly to customer inquiries via phone, email, SRM or in-person, providing accurate information and assistance
6. Maintain accurate records of customer interactions, service requests, and resolution activities using our SRM system
7. Collaborate with technicians and other team members to ensure timely resolution of customer issues and concerns
8. Monitor the status of ongoing service appointments and provide regular updates to customers as needed
9. Assist with billing inquiries, invoice processing and payment collection
10. Identify opportunities for process improvement and contribute to the development of customer service policies and procedures
11. Build and maintain positive relationships with clients, ensuring high levels of satisfaction and retention
12. Stay up-to-date on product knowledge and industry trends to effectively address customer inquiries and concerns
13. Other ad-hoc duties as assigned

Working Hours

Monday – Friday, 8:30 AM – 6:00 PM

Key Responsibilities

• Monitor and manage feedback from multiple channels (calls, emails, digital platforms)

• Assist in monitoring, auditing cases, and processing payments for contact centre operations

• Manage and enhance the Authority's Customer Management System (CMS) in collaboration with system vendors

• Conduct regular service quality audits across feedback channels and case management processes

• Track and report customer satisfaction metrics and suggest actionable improvements

• Ensure effective escalation processes for high-priority or complex cases

• Respond to requests from operations divisions for vetting of replies

• Implement service improvement initiatives as assigned

Requirements

• Degree in Mass Communications, Marketing, or a related discipline

• At least 3 years of relevant experience in:

  • Customer service management

  • Call centre management

  • Quality service management

• Strong analytical, interpersonal, and communication skills

• Experience in data analytics is preferred

The Cloud Service Delivery Manager (SDM) is responsible for overseeing the end-to-end delivery and management of cloud services, ensuring SLAs, customer satisfaction, and operational efficiency. This role involves working closely with cross-functional teams, including Cloud Operations, DevOps, and Cybersecurity, to drive high standards in service delivery and continuous improvement.

Key Responsibilities:

• Service Delivery Management -Manage the delivery of cloud services across AWS or Azure environments, ensuring alignment with SLAs and customer expectations. Oversee the daily operations of cloud environments, including incident management, change control, and problem resolution.
• Act as the primary point of contact for clients, addressing their needs, concerns, and requests promptly and professionally.
• Cloud Operations and Monitoring- Implement and monitor dashboards and tools (e.g., CloudWatch, Azure Monitor) to ensure real-time health and performance visibility of cloud environments. Proactively identify issues and work with the engineering team to resolve incidents and perform root cause analysis. Lead continuous improvement initiatives to optimize cloud service performance and cost efficiency.
• Stakeholder and Client Engagement- Conduct regular service reviews with clients, providing insights on operational health, upcoming changes, and performance metrics. Build and maintain strong relationships with client stakeholders, acting as an advisor and advocating for client needs internally. Coordinate with internal teams to ensure service adjustments meet evolving client requirements.
• Resource and Capacity Management- Oversee cloud resource allocation and capacity planning to ensure optimal service delivery and performance.
• Ensure resource adjustments are made in response to forecasted demand and workload trends.
• Governance, Compliance, and Security -Ensure that cloud services comply with internal policies, standards, and external regulatory requirements.
• Collaborate with cybersecurity teams to monitor and maintain security controls, addressing any vulnerabilities proactively. Reporting and Documentation Provide detailed service delivery reports, tracking SLAs, KPIs, and incident metrics. Maintain documentation related to cloud architecture, operational procedures, and incident records.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Experience: 4-5 years in service delivery management, with at least 3 years in cloud service delivery or cloud operations.

Technical Expertise:

• Strong understanding of AWS, Azure, or GCP environments, including monitoring tools like CloudWatch, Azure Monitor, or equivalent. Familiarity with DevOps practices, incident management, and ITIL processes.
• Experience in cost management, FinOps, or budget tracking within cloud environments.
• Knowledge of automation tools and frameworks to enhance service efficiency.

Soft Skills: Excellent communication, leadership, and client relationship management skills.

Joining C&C is a distinctive opportunity to develop your career within a successful organization where everyone respects each other and enjoys working together. We recognize your performance in both tangible and intangible ways, by providing you development opportunities.

The Opportunity

We are looking for a dedicated Officer - Customer Service to join our customer service team. You will be part of our highly customer centric team, attending the needs and requirements of our clientele to achieve high levels of customer happiness. Being in a dynamic environment, you are expected to adapt, pick up and apply new skills and knowledge which will be necessary to your success in this role.

Responsibilities:

• Ensure after-sales support to customers by providing high quality level of customer service (e.g, receive and respond to customer queries, attend to customer needs, replenish refreshment supply)
• Using in-house system to update all booking appointments of servicing and repairs
• Process job order and ensure effective flow of information from customers to workshop and vice versa
• You are to respond promptly and direct customer requests and issues to the designated resource, follow up on customer interactions
• Maintain record of all security passes to ensure rightful collection of serviced car
• You are entrusted to handle cashiering duties, manage and keep proper records of daily payments received
• You will provide assistance and work together with your teammates to improve the customer experience level

Requirements:

• Minimum GCE 'O' Level with at least 2 years of customer service experience
• You should demonstrate excellent interpersonal and communication skills with excellent customer service attitude
• Proficient in MS Office and meticulous with numbers and details
• Strong inclination to achieve customer happiness through delivering excellent service, and enjoys interacting with multiple partners to derive solutions for customer issues

About the Company

A member of the Jardine Cycle & Carriage Group, C&C is one of the leading automotive groups in Singapore. We started out in 1899 as a trader in nutmegs and other sundries. In more than 100 years since, we have grown to become a major player in the automotive industry in Singapore, retailing Mercedes-Benz, Mitsubishi, Kia and Citroën passenger cars and commercial vehicles. At Cycle & Carriage, it is more than just the recognition we have earned as being the leader in its class. "Exceptional Journeys" encapsulates our passion for our existence. Bringing together high-performing team members and technical excellence to create people-focused experiences that consistently exceed expectations. Whether it is a customer we serve, an employee that we engage, a brand that we carry, we want to support them in creating exceptional journeys for themselves.

We have a constant mission to strive towards being an Employer of Choice in the countries we operate in. Some of our better performing countries have consistently being recognised for commendable people practices such as:

• HR Asia’s Best Companies to Work Platinum Award in 2025 (11th consecutive year winner)
• Happiest Workplace Award 2024
• Finalist in HR Excellence Awards 2016 for Recruitment and Leadership Development;
• Winner of Innovative Talent Acquisition Strategy Award in the Annual Jardine Matheson HR Conference 2016
• Winner of Excellence In Innovative Use of HR Technology in HR Excellence Awards 2017
• Merit for Singapore Health Award as awarded by Health Promotion Board
• Jardine Matheson HR Conference 2017, where we clinched the Best Employer Brand, Best Work-Life Balance and Best HR Team Awards.
• Jardine Matheson HR Conference 2018 for Excellence in Employee Transformation
• Bronze Award in HR Excellence Award 2019 for Excellence in HR Innovation

The emphasis on employee experience has been on the forefront of the C&C’s people practices. Keen for a career conversation? Connect with us to find out more.

(You would be notified if you are shortlisted. By submitting your application, you consent to the collection, use and disclosure of your personal data contained in this document by Jardine Cycle & Carriage Limited and its subsidiaries and affiliates, for assessing your career application).

Responsibilities

• Process quotes and enter customer order.
• Retrieve shipping documents and certificates from system and email to customer.
• Retrieve and email invoices and Statement of Account from system and email to customer and other Regional Sales Manager upon requests.
• Monitor urgent orders and inform customers on status and shipping details.
• Retrieve RFQs from customer portal and response accordingly.
• Upload order confirmation and tax invoices to customer’s portal.
• Roster duty to assist CSR to manage SD Customer Service and AOG mailboxes.
• Ad-hoc duties as assigned by Customer Support Manager and Director.

Work location: Seletar Aerospace Park
Openings x 2
Work hours: 8.30am to 5.30pm, Monday to Friday

Occupation

CLINIC RECEPTIONIST

Job Description & Requirements

About the role

We are seeking an experienced Dental Patient Service Associate to join our growing dental practice in the Central Region. In this role, you will be responsible for providing exceptional customer service and administrative support to ensure a seamless experience for our valued patients.

What you'll be doing

• Attend to patients, perform triage and registration

• Responsible for front-desk duties such as, appointments, billing and payment collection, handle enquiries (email/phone/walk-in)

• Ensure availability and operation of the necessary equipment (e.g. NETS/credit card, etc), supplies (e.g. medication, masks, stationery), and systems.

• Perform insurance/medisave claims submission and verification of particulars and limits in various claims portal

• Assist in stock taking as required

• Responsible for the cleanliness of the clinic facilities, including regular wipe down/cleaning.

• Any other duties as required
  

What we're looking for

• At least 2 years' experience in a similar patient-facing role within the dental or healthcare industry

• Excellent communication and interpersonal skills, with the ability to interact with patients of all ages and backgrounds

• Strong organisational and multitasking abilities, with attention to detail and a problem-solving mindset

• Proficiency in using dental practice management software and other relevant technology

• A friendly, positive, and empathetic approach to customer service

• A passion for the dental industry and a commitment to providing the highest standard of patient care

5 day work week : Monday to Friday

Location : Changi Airport

Oversee the delivery of IT services, ensuring they meet established SLAs and service quality standards.

· Handle escalations and major incidents, ensuring timely resolution and effective communication with stakeholders. Investigate and escalate lapses or complaints relating to the Service Desk Engineers to the team.

· Leads the team to perform service recovery in the event of issues.

· Manage daily manpower resourcing by overseeing both the Service Desk team and a pool of buffer Service Desk engineers to cover planned leaves/urgent leave/ medical leave.

· Mentor, provide guidance and support to the Service Desk team.

· Lead and develop the service desk team, including hiring, training, and performance evaluations.

· Ensure the team knows how to use the provided tool (e.g., ServiceNow) effectively for ticket management and service delivery.

· Ensure the entire team is familiar with and kept up-to-date on the service desk processes and workflow.

· Identify and implement improvements along with updating of documentation for service desk processes and procedures.

· Foster a customer-centric culture within the team, emphasising excellent customer service.

· Attends regular meeting (weekly and monthly) with the Team and prepare weekly and monthly reports.

· Suggest and implement service improvement plans to enhance service delivery and employee satisfaction.

· Provide suggestions to the team on what to update in the IT Service Desk playbook, ensuring it is comprehensive and current.

· Stay relevant with industry trends and best practices, integrating them into the service delivery strategy.

· Adhere to ITIL processes and frameworks, ensuring best practices in IT service management.

· Degree in Computer Science, Information Technology, or a related field.

· ITIL 4 Foundation Certification

· ITIL 4 Intermediate / Expert preferred

· Project Management Professional (PMP) or similar will be an added advantage.

· Strong understanding of minimally end user computing devices, M365 applications, network, endpoint protection and Video Conferencing/ AV solutions will be an advantage

· Proficiency in using ESM tools such as ServiceNow.

· Prior experience in a service delivery or IT management role within a corporate environment.

· Strong background in managing and leading IT Service Desk operations and teams for at least 3 years.

· Excellent leadership, team and stakeholder management skills.

· Strong communication and interpersonal skills.

· Strategic thinking and problem-solving abilities.

· Strong time management and multitasking skills.

· High level of customer service orientation.

• Support customer inquiries and troubleshoot complaints via various means (Emails/ Calls/ WA) in a timely manner
• Understand & explain company’s product and provide appropriate recommendations
• Provide prices and prepare quotes for customers
• Update and maintain accurate records of customer interactions / databases
• Proactively monitor customer’s orders and resolve issues before it becomes critical
• Work collaboratively with other departments to deliver customer’s request(s)
• Build, maintain good relationship with our customers and suppliers and ensure high customer satisfaction

Job Requirements:

• Excellent communication and interpersonal skills (Able to speak proficiently in different language)
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team

Job Descriptions:

• Report directly to Branch Manager
• Follow up on customer request, appointment, enquires, call, complaints and confirmation promptly
• To make cold call and any new leads call provided by the company
• Re-confirm customer’s appointment a day before their treatment
• To follow-up service call to customer after treatment (three days)
• Responsible to deliver and provide Quality Services
• Daily data entry for customers, staff and print report for compilation
• To ensure the cleanliness standards at reception area
• Issuing of invoices and service rendering
• Generation of daily reports
• Assist in general administrative duties
• Preparing and issue of relevant documents, printing and filing as well as inventory control
• Perform any other ad-hoc duties and other matters as assigned by the Company

Job Requirements:

• At least 2 years’ experience in beauty spa environment and services
• Strong verbal and written communication skills
• Ability to work in a fast-paced environment with minimum supervision and is able to multi-task
• Willing to work retail hours (including weekends and public holidays)

Location: Orchard
Industry: Retail

Working Hours:

• 9:30am – 6:30pm

• 12:50pm – 9:50pm

Remuneration & Benefits:

• Basic Salary

• AWS (13th Month Bonus)

• Variable Performance Bonus

Key Responsibilities:

• Oversee and organize daily customer service operations, ensuring customer satisfaction remains the highest priority while fostering positive relationships with both customers and staff.

• Maintain and uphold established customer service standards, policies, and procedures.

• Provide frontline customer support services within the department store, including but not limited to Goods & Services Tax (GST) Refund processing, Smart-Card applications, public announcements, and handling Lost & Found cases and reports.

• Ensure all customer concerns and issues are addressed promptly, professionally, and efficiently.

• Attend to customer enquiries, feedback, and complaints, ensuring appropriate follow-up actions are taken and resolutions are delivered effectively.

• Compile and analyze customer feedback and suggestions to support continuous improvement of service standards and operational processes.

• Perform any other duties as assigned by the Company or immediate superior.

Preferred Background:
Candidates with prior experience as cabin crew or in the hospitality/hotel industry are highly encouraged to apply.

Job Summary

The Service Administrator supports the service operations team by managing documentation, coordinating administrative processes, and ensuring accurate records for service activities. The role ensures timely processing of service documentation, billing, internal coordination, and compliance with company procedures.

Key Responsibilities

1. Documentation & Administration
   • Prepare and process service orders, quotations, and invoices.
   • Ensure proper documentation and filing of job reports and service records.
   • Maintain accurate and up-to-date data in CRM and service management systems.

2. Billing & Compliance
   • Ensure quotations are properly approved prior to the commencement of work.
   • Follow up on job completion reports to facilitate timely billing.
   • Attend to customer billing inquiries and issue payment reminders when required.
   • Ensure compliance with internal procedures, documentation standards, and audit requirements.

3. Internal Coordination
   • Work closely with Service Engineers, Technicians, Sales, and Back Office teams to support service operations.
   • Assist with operational planning and administrative support for the service team.
   • Attend to incoming calls and direct inquiries appropriately.
   • Follow up on technician van inspections and load test documentation.

4. Expenses and Medical Claims
   • Assist Service Engineers, Technicians, and back-office staff in the submission and processing of expense and medical claims.

5. Vendor Purchase Orders & Inventory
   • Issue purchase orders to vendors and coordinate payment processing.
   • Maintain records and monitor inventory for workshop supplies and truck oil.

Requirements

• Polytechnic Diploma or equivalent qualification in Business Administration or a related field
• Minimum 1–2 years of administrative experience, preferably in a service or operations environment
• Proficient in Microsoft Office and CRM/service management systems
• Good organizational and coordination skills with attention to detail
• Able to work collaboratively with multiple teams and handle multiple tasks efficiently
• Willing to work at Loyang Way area

Our client is looking for a 1st / 2nd Line Service Support Analyst who is technically strong, service‑focused, and motivated by working in a fast‑paced, technology‑driven environment.

This role goes beyond traditional IT support. You will:

• Support sales force and global business functions
• Work within a modern Microsoft and cloud ecosystem
• Be exposed to AI‑enabled tools, automation, and continuous improvement initiatives
• Contribute ideas on how we can improve service delivery using technology

You will act as a key point of contact for IT issues and service requests, while working closely with colleagues across regions and collaborating with the wider global Technology team.

Deliver 1st and 2nd line IT support across APAC

Own incident and request resolution within SLAs

Support Microsoft 365, Azure, devices, and network connectivity

Handle onboarding/offboarding, access, and asset management

Partner with vendors and support global tech initiatives

Maintain documentation and ensure policy compliance

Essential

• A‑Level / AS‑Level education or equivalent practical experience
• 3+ years’ experience in IT support or helpdesk roles (1st / 2nd line)
• Strong customer service mindset, ideally within a fast‑paced or sales‑led environment
• Solid experience supporting Windows devices, mobile devices, and Microsoft 365
• Strong troubleshooting and diagnostic skills
• Experience with ITSM / helpdesk systems and asset management
• Confidence working independently while collaborating within a global team

Job Summary

We seek an experienced Civil and Structural Engineer to supervise and manage construction projects, ensuring compliance with engineering specifications, industry standards, and regulations. You will coordinate on-site activities and liaise with contractors and stakeholders to deliver successful project outcomes.

Responsibilities

• Supervise piling works and diaphragm wall construction to ensure structural integrity and compliance
• Oversee reinforced concrete (RC) works and earth retention and stabilizing structures (ERSS) on site
• Manage and supervise construction and earthwork activities by designated area, ensuring safety and quality standards
• Coordinate traffic and drain diversion activities to minimize disruption and maintain project timelines
• Supervise temporary works to ensure stability and safety during construction phases
• Lead construction projects from initiation to completion, ensuring adherence to project plans and specifications
• Analyze and interpret engineering drawings, survey reports, and technical documents to guide construction processes
• Plan and allocate resources, materials, and equipment efficiently to optimize project execution
• Monitor project costs, identify cost-saving opportunities, and maintain budget compliance
• Provide technical guidance to resolve construction challenges and support decision-making
• Attend early morning site meetings and perform other ad hoc duties as required

Required competencies and certifications

• Bachelor’s degree in civil engineering from an accredited university or college
• 3-5 years of experience in site engineering, civil engineering, or equivalent roles managing construction projects
• Proficiency in Microsoft Office Suite, GIS, AutoCAD, and related software for project management and design interpretation
• Strong knowledge of construction methods, materials, and regulations to ensure compliance and quality
• Competence in assessing, interpreting, and presenting survey reports and critical data to stakeholders
• Excellent project management and organizational skills to coordinate multiple projects effectively
• Strong problem-solving and decision-making skills with clear and effective communication
• Ability to collaborate and coordinate with multidisciplinary teams and multiple stakeholders
• Attention to detail with a focus on delivering high-quality construction results
• Well-versed in earth and civil works execution and supervision
• Positive and responsible attitude toward work and safety

Preferred competencies and qualifications

• Excellent interpersonal, leadership, and management skills to foster team collaboration and project success
• Knowledge of sustainable construction practices to support environmentally responsible projects
• Understanding of budgeting and cost control to enhance financial management of projects

Job Description & Requirements

• Degree/Diploma/Certificate in Electronics /Electrical

• Applicants will be exposed to on-going physical work e.g climbing ladder, carry loads, squatting, pulling cables etc

• Must possess Class 3 driving license

• Investigate, analyze and determine root cause and reports breakdowns and faults effectively.

• Prepare technical reports on breakdowns and proposals.

• Carry out any other ad-hoc project, assignment, maintenance or repair work assigned.

• Servicing and Maintenance of Security Systems

• Installation of security system. Laying of Cables, Indoor and Outdoor

• Hacking and Erecting of Cement Base

• Troubleshooting works

• On field work

• Able to work under pressure

Please email resume to: marketing@astrolsecurity.net