About Us
As a leading provider of high-quality food and beverage ingredients, we work with farming communities across the globe to grow, source and produce ingredients that are good for consumers, farmers, and the world around us. We supply household food brands and manufacturers worldwide with cocoa, coffee, dairy, nuts and spices ingredients which are often grown on our own farms and estates and sourced from hundreds of thousands of farmers across ~50 countries. Along with our diverse manufacturing and innovation capabilities, this means we can provide ingredients for a range of products, from a plant-based latte mix to an almond based snack bar or a dairy-free ice cream. Making a positive impact on people and planet is a core component of our Purpose, to be the change for good food and a healthy future. With a deep-rooted presence in the countries where our ingredients are grown, we are closer to farmers, enabling better quality, and more reliable, traceable, and transparent supply. And whoever we’re with, whatever we’re doing, we always make it real.
Business Line - Cocoa
We are a leading supplier of cocoa beans and cocoa ingredients, including cocoa powder, cocoa butter, and cocoa liquor, ranking among the top three processors worldwide. We are a cocoa supplier that provides great natural cocoa ingredients to customers all over the world, working with partners across the supply chain to create indulgent treats for consumers while helping to provide a positive future for cocoa. We work closely with our customers to inspire new concepts and solve for challenges they face in developing new cocoa products for their consumers, while delivering value to their business. Building on two decades of supporting farmers and cocoa-growing communities, around the world, we launched Cocoa Compass in October 2019, with the report published in 2024 winning Sustainability Report of the Year at the UK Green Business Awards! It sets challenging goals to tackle the key issues facing the cocoa supply chain by 2030, with interim milestones for action. We are proud to have already achieved, in 2020, 100% traceability and deforestation monitoring in our direct cocoa supply chain. We source from nine regions across Africa, South America and Asia and operate processing, milling, and refining facilities close to major consumption markets in Europe, the Americas, and Asia. Our cocoa brand portfolio includes deZaan, with over 100 years of excellence, Unicao, Joanes, Macao, Husyman, as well as Britannia specialty fats
Key Account Manager
Overview
The role is to govern and run customer service operations of the key accounts within the APAC region. This includes entire end to end order to cash cycle. This role will ensure active communication with the customer ensuring timely processing of customer orders, accurate invoicing and efficient cash collection. The incumbent is responsible for enhancing the operational efficiency, maintaining strong relationships with the customers and support revenue optimization efforts. He/she is single point of contact between customers and OFI with in APAC region.
KEY RESPONSIBILITIES
• The incumbent will take lead to create and handle contract management of the key accounts across all the product portfolios.
• Drive the Purchase order management for the key accounts. Responsible in aligning the customers on the weekly/monthly call off volumes.
• Partner with logistics and planning department to confirm the product availability and timely delivery to customers
• Actively monitor outstanding accounts receivable and ensure timely payment collection. Proactively work with customers on delays and disputes
• Closely liaise with finance and risk management teams to remove the credit blocks detected during the entire process.
• Prepare and send regular report on order processing, invoicing and cash collection status for the key account in the region.
• Maintain the dashboard which contains details about key accounts, OTIF, dragging volume, open sales order, shipped volume.
• Proactive communication with customers and agreeing with them on the carry cost for holding the inventory on dragged volume.
• Manage entire documentation and database of the tender/quotes given to the customers on our products.
• Align with commercial team on price fixation and amend the contract accordingly.
• Responsible to work on improvement in the customer service operations for the key account based on the feedback received.
• Champion automation and digital transformation initiatives within in order to cash cycle.
REQUIREMENTS
• Masters / bachelor’s degree in business with more than 5 years of experience in supply chain and commercial function.
• Customer focused mindset and experience with regional customers, external vendors and internal stakeholders
• Demonstrated track record in managing order-to-cash process
• Sound understanding of accounting principles and financial processes
• Strong negotiation and conflict resolution skills.
• Ability to multitask, work across different time zones and deliver solid performance under high pressure to meet deadlines
• Hand on SAP experience and savvy in MS Office Suite
• Excellent communication and interpersonal skills
• Working 5 days in office at Jalan Boon Lay
