Responsibilities:
Operational Support & Reporting
· Prepare project status reports, management reports, and dashboards for all scope areas (projects, operations, risk, vendor management).
· Deliver ad hoc reports for urgent leadership decisions and audits, ensuring clarity, accuracy, and actionable insights.
· Track operational metrics (e.g., SLAs, incident/defect rates, lifecycle KPIs) and provide insights for decision-making.
· Maintain reporting cadences and data quality standards; automate recurring reports where feasible.
· Support process standardization and governance across technology operations, including documentation, templates, and SOPs.
Audit & Risk Management
- Manage internal and external audits and reviews, including GRC updates, RFIs, and audit observations.
- Provide risk oversight and governance for technology domains.
- Lead audit readiness activities: evidence management, engagement coordination, remediation tracking, and closure.
- Monitor risks and track resolution of issues from breaches, incidents, reviews, and inspections; ensure timely updates and escalations.
- Maintain knowledge artifacts: playbooks, control catalogs, FAQs, and micro-learning content.
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Digital Workplace & Vendor Management
- Oversee TPRA, vendor management, BCM, annual KRCSA, and risk reduction initiatives.
- Manage technology asset lifecycle (hardware, software, licenses): refresh planning, obsolescence tracking, and decommissioning.
- Coordinate procurement operations and vendor/contract enablement: intake, sourcing, onboarding, renewals, and compliance.
- Partner with Vendor Management to track performance, SLAs, and contract obligations; support third-party risk assessments.
Technology Governance & Vulnerability Management
- Oversee vulnerability management, remediation, and ISRA renewals.
- Liaise with application domains on ORSA submissions, including obsolescence scope, budgeting, and delivery timelines.
- Act as liaison for Tech Obsolescence task force and provide reporting.
- Manage RTB Capex projects: budget tracking/approval, memo approvals, and escalation handling.
Key Deliverables
- Management reports and dashboards for leadership and governance (including ad hoc requests).
- Operational reporting with actionable insights.
- Governance dashboards and risk reduction plans.
- Compliance evidence (audit reports, remediation tracking, certification renewals).
- Security assessment reports and vulnerability test results.
- Lifecycle and obsolescence compliance validation.
- Procurement documentation and vendor performance tracking.
Requirements:
Core Skills & Competencies
· Operational Reporting: KPI design, data quality, dashboarding, storytelling with data.
· Risk & Controls: Control design/effectiveness, risk assessments, issue management.
· Audit Readiness: Evidence management, walkthroughs, remediation tracking, stakeholder coordination.
· Process Governance: SOP creation, standardization, continuous improvement.
· Vendor & Asset Management: Lifecycle planning, procurement coordination, third-party risk awareness.
· Stakeholder Management: Cross-functional orchestration, facilitation, conflict resolution.
· Tools: Power BI, Excel (advanced), Jira, SharePoint/Confluence.
Education:
· Bachelor’s degree in a relevant discipline (CS, IT, Info Systems, Cybersecurity, Engineering)
· Preferred: Enhanced Credentials: Industry-recognized certifications such as CISA, CISM, CISSP, etc)
· At least 8-12 years’ relevant experience preferably in a Finance Institution.
Essential:
Experience
8–12 years in technology operations, risk/governance, or PMO support roles within banking or large enterprise environments.
1. Operational Reporting & Data Analysis
· 3–5 years’ experience in preparing management reports, dashboards, and KPIs.
· Strong ability to interpret complex operational data and present it in a clear, concise, and actionable format.
· Experience with ad hoc reporting under tight timelines for senior leadership.
2. Risk & Audit Management
· Hands-on experience in audit readiness, evidence management, and remediation tracking.
· Familiarity with risk frameworks, issue management, and compliance processes.
· Exposure to GRC tools and regulatory requirements in technology or banking environments.
· CISSP or CISA certification preferred
3. Vendor & Procurement Management
· Preferably with experience in vendor lifecycle management, including onboarding, renewals, and performance tracking.
· Knowledge of procurement processes, contract compliance, and third-party risk assessments.
4. Technology Lifecycle & Governance
· Understanding of technology asset lifecycle (hardware, software, licenses), refresh planning, and obsolescence tracking.
· Experience supporting vulnerability management and compliance validation.
5. Tools & Technical Skills
· Proficiency in Power BI, advanced Excel (pivot tables, macros), Jira, and SharePoint/Confluence.
· Ability to automate recurring reports and maintain data quality standards.
6. Stakeholder Management
· Experience working in cross-functional teams and managing multiple priorities.
· Strong communication skills for presenting data to senior leadership.
Key Domain/ Technical Skills:
· Proficiency in Power BI, advanced Excel (pivot tables, macros), Jira, and SharePoint/Confluence.
- Ability to automate recurring reports and maintain data quality standards
· CISSP or CISA certification preferred
