Responsibilities:

•    Assist project technical delivery/development manager for planning, developing, tracking, implementing customer onboarding application

•    Lead team in functional requirements gathering, application technical design/implementation, interface development, security review and support

•     Will be involved in assisting in project tracking and controlling of application development phases and activities in compliance to IT Application policies, standards and procedures

•     Assist in managing business users, vendor and interface application team to ensure successful delivery of projects

•     Collaborate with cross-functional interface application teams

•     Prepare, review and ensure application features & functionalities adhere to business requirement and quality, including reliability, security and performance

•      Prepare and maintain documentation which will include but is not limited toSOPs and System Architecture Guides and Diagrams adhering to organizational templates, policies, and standards

•     Work with Testing team to formulate comprehensive system test strategy, test plan & test cases to align with project scope, quality requirements and targets.

•     Manage release Change Management. Ensure changes are completed according to the project and/or release schedule.

•    Assist to formulate implementation and deployment plan for system cutover.

•     Support pre-project planning activities for technical delivery (eg. Requirement gathering, Impact analysis, solutioning, cost estimation)

•    Ensure completeness of project documentation according to Bank's SDM requirement. (System Delivery Methodology).

Requirements:
Education:

·      Bachelors’ Degree in Computer Science or related field.

·      At least 6 years’ relevant experience preferably in a Finance Institution.

Essential:

• Good interpersonal and communication skills, both verbal and written.
• Good experience in requirements management and end to end requirements analysis.
• Considerable experience in business process modelling and techno-functional design.
• Excellent analytical skills (critical thinking, problem solving, and decision-making skills) with a history of driving the development of large software components.
• A passion for learning and the willingness to solve problems.
• Experience with Scrum or similar agile development.
• Experience in designing and implementing integration with APIs, microservices, MQ and Batch file
• Bachelor in computer science, Computer Engineering, Information Systems or any related field with strong education in web technologies.

·      Plus point - Experience with regional CRM implementation. Good banking business domain knowledge in customer onboarding, credit product & retail/ corporate customer segments.

Key Domain/ Technical Skills:
·       Microsoft Dynamics 365 OnPremise

·       Microsoft SQL

·       ReactJS

Roles and Responsibilities:

• Monitor network traffic, system logs, and security alerts to identify potential security incidents and unauthorized activities in a timely manner.

• Design, deploy, and manage threat detection rules and preventive security controls to safeguard critical systems and data in response to the latest threat landscape.

• Perform in-depth analysis of security events to determine the nature and scope of potential security incidents and recommend risk mitigation strategies. When necessary, carry out digital forensic for reporting and auditing purposes.

• Contribute in threat hunting exercises or cyber projects to improve overall security posture.

Qualifications & Experience:

• Technical know-how and experience in solutions such as but not limited to:

• Network Security (F/W, IPS, VPN, NAC) - Fortigate, Palo Alto

• Web Security (WAF, Web isolation) - Cloudflare, Zscaler, Microsoft

• Endpoint Security (EDR, AV, DLP) - Crowdstrike, Microsoft

• Threat Monitoring - Qradar, GoogleSec Ops, Resilient, Claroty

• Vulnerability Management – Tenable, Ivanti, Microsoft

• Cloud Security – Microsoft, Palo Alto

• Identity Management - Microsoft, CyberArk

• Threat Hunting and Simulation – Cymulate, Crowdstrike

• 3 years of relevant experience in SOC environment

Job Overview

We are seeking a detail-oriented Business Analyst with experience in the insurance domain to bridge the gap between business and IT. You will play a key role in gathering requirements, improving processes, and ensuring successful delivery of IT solutions aligned with business goals and compliance standards.

Key Responsibilities

• Review product and functional specifications to identify system gaps and recommend process improvements
• Act as a liaison between business users and IT teams to gather, analyze, and document requirements
• Organize and facilitate meetings, workshops, and discussions with stakeholders to understand business needs
• Prepare Business Requirement Documents (BRD) and ensure proper walkthrough, review, and sign-off
• Assess feasibility, risks, and benefits of proposed IT solutions and ensure alignment with business objectives
• Ensure all changes comply with risk, governance, and regulatory standards
• Define test scope, create test plans, and support User Acceptance Testing (UAT)
• Document test results and ensure proper issue tracking and resolution
• Develop user guides and conduct training sessions for end users on new systems or enhancements
• Collaborate with cross-functional teams to ensure smooth project delivery

Required Qualifications

• Bachelor’s degree in Information Technology, Business Information Systems, or related field
• 2–5 years of experience in business analysis and UAT, preferably in the insurance domain
• Strong understanding of insurance operations and business processes (preferred)
• Proven experience in requirement gathering, documentation, and stakeholder management
• Experience in planning and executing UAT cycles

EA License Number: 23C2060 Registration ID is R22109715

Disclaimer: The company is committed to ensuring the privacy and security of your information. By submitting this form, you consent to the collection, processing, and retention of the information you provide. The data collected (which may include your contact details, educational background, work experience and skills) will be used solely for the purpose of evaluating your qualifications for the position you're applying for. Your data will be stored securely and retained for the duration necessary to fulfill our hiring process. If you are not selected for the position, your data will be kept on file for a limited period in case future opportunities arise. You have the right to access, correct, or delete your data at any time by contacting us at Quess Singapore | A Leading Staffing Services Provider in Singapore (quesscorp.sg)

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to Quesscorp Singapore’s PDPA and e2i’s PDPA

Job Highlights

• Dynamic team with friendly & Flexible working environment

• Good & fast career development prospects

• Great & International Exposure to Enterprise Scale & Government Projects

Responsibilities

We are seeking for a resourceful, experienced and committed individual to design and develop software/system as well as to provide support for the company’s existing projects.

Responsibilities:

To participate in the requirement gathering, design and development

Perform application development and enhancement

To lead the system development team or partners for system implementation

To participate in system integration testing, user testing support, and performance testing, etc

Produce specifications and user documentation on software applications being developed

Provide day-to-day support on major system applications

Continuous improvement to processes and practices with new ideas, concepts, methods and technologies.

Requirements

· Must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, Professional Degree in Engineering (Computer/Telecommunication/ Computer Science/Information Technology) or equivalent

· Must have strong background, knowledge and proficiency in J2EE, C#.Net, VB.Net, VB6 programming skills not limited to :

Min 5 Years’ Experience in

· Windows and Web Application Development

· C# , VB.Net ,ASP.Net , MVC, WCF

· Web Services (SOAP and/or REST), HTML5, XML, Java Script

· MSSQL Server, SQL Queries, Stored Procedures

· Windows Server, IIS, Active Directory

· English communication

· Ability to work independently and capable of managing complex projects.

· With experience in development of mobile app (Andriod or IOS) will be a plus

· Must be able to install, setup and configure the development tools/environment independently

· Must be able to work independently on design, coding, debugging, troubleshooting and deployment and any other programming related issues

· Experience with MSSQL, MySQL, PostgreSQL & MS Access and in in setup, install and maintain DB server

· Experience in integrating with third party software or APIs & IOT device drivers

· Inclination to improving usability and user experience with every iteration

· Be the main communication bridge between web developers, designers, and clients by providing an accurate translation of the web features and design requirements.

· Management of project timeline and expectations while building strong relationships in the process to achieve customer satisfaction.

Benefits and remunerations:

• Annual salary review

• Performance bonus

• Healthcare benefits

• Alternative work-from-home schedule available if required

Candidate with more experience will be considered as System Analyst/Senior Analyst Programmer if their experiences and profile are compatible

Interested applicants please email your detailed resume stating your working experience, earliest available date, current & expected salary and a recent CV/Resume to info@i-consulttech.com/HR@i-consulttech.com

Thomson Medical is in the midst of an exciting transformation, where new ways of working, systems and processes are re-shaping.

If you do not want to miss out this excitement and believe in our purpose in empowering life journeys by caring for generations of women, children and families, we invite you to apply for the following opportunity with us!

The Application Analyst will be part of the Digital and Information Technology team to implement, maintain and support IT systems in use at Thomson Medical Centre. The IT systems primarily include Electronic Medical Record System and other clinical related management systems. He/She will work closely with hospital and clinical business stakeholders to ensure that IT systems meet the business operational needs.

RESPONSIBILITIES

• Work closely with business stakeholders to understand their business operation process and requirements

• Work with the team to propose appropriate IT solutions that can streamline and improve business operations

• Accountable, troubleshoot and resolve daily IT systems issues reported within SLA, working closely with vendors, key stakeholders and cross-functional team members

• Prepare and maintain IT Systems documentation such as functional specification, design specification, test specification, operation and user guide

• Manage, perform and support User Acceptance Testing

• Good conversational skills and ability to conduct end user training

• Work closely and support Reporting Officer in the procurement, acquisition and implementation of IT systems

• Covers duties of fellow colleagues in their absence

• Performs any other job-related duties as assigned

• Demonstrates a strong work ethic, embracing the demands of tight deadlines and high expectations

• Strives to meet project timelines and objectives with dedication and efficiency

REQUIREMENTS

• Degree in IT or equivalent
• Min 3 years of working experience as an application analyst role in healthcare
• Good knowledge in process and workflow mapping and analysis
• Involved in IT systems implementation, preferably EMR or other clinic related systems implementation
• Good skills in MS Office software such as MS Excel, MS Powerpoint and other job-related applications
• Proficient in written and spoken English

------

If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities

By submitting your personal data and/or resume, you give consent to the collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified.**

Job Description

• Responsible for formulating department development strategies and technology introduction and providing software application services for product innovation.
• Project structure planning, technical risk assessment, core code writing and user feedback tracking
• Guide and review software development schedule and quality
• Optimize HR and performance appraisal according to different strategic goals of the company
• Improve team autonomy and motivation and ensure the retention of top talent
• Participate and assists in Develop software innovation or improvement plans and proposals with different product teams
• Technical experience exchange and sharing between teams

Skill Requirements

• At least 5 years of relevant working experience.
• Proficient in web or Windows App front-end and back-end programming languages.
• Proficient in programming process with good object-oriented analysis and design capabilities.
• Familiar with AWS or Azure service structure.
• Familiar with software project developing process (eg: pre-planning, process analysis, solution evaluation, system analysis, system design, system development, data verification, system testing, user testing).
• Value team corporation, possess good communication skills and team management experience
• Seasoned experienced in network platform for software development and management.
• Experience in graph algorithm or streaming video service construction.

Qualification

• At least 5 years of relevant work experience.
• Education: Bachelor's degree in computer science and information engineering \ Management related faculty.
• Experience in writing technical documents (SA, SD).
• Familiar with network communication structure.

Job Description

Position: Command Centre Officer (Car Park Management)

Well Established Singapore-Based SME

Working Days: 4 Days Work, 2 Days Rest (8am – 8pm)

Employment Type: Permanent (Full-Time)

Salary: Up to $2,100 + AWS + Variable Bonus + $70 Punctuality Allowance

Location: Ubi

Industry: Car Park Management

Job Responsibilities

• Handle inbound/outbound calls including feedback and enquiry from Public, EMSU, HDB/Commercial Operations and Technical Team.
• Record all feedback and incidents reported to Command Centre onto the Daily Report.
• Check and monitor the smooth running of all automated car parks.
• Monitor and ensure the HDB Server PCs, EHT Host and CEPAS Settlement PC are in good working condition at all times.
• Check incoming email regularly and promptly process the work requests from HDB and other Authorities.
• Check and monitor the working KPIs for HDB car parks and send reminder to HDB Operations Team before the cut off time.

Key Requirements

• Minimum N-Level Certificate.

• Basic understanding of IT systems, especially monitoring systems, server dashboards, or simple troubleshooting.

• Minimum 1 year experience in call centre or carpark systems.

• Able to handle public feedback.

• Willing to work shift hours, weekends, or publicholidays, and may be required to cover night shift if duty personnel is on MC.

Email to: weeyee.ng@ascension-sg.com for more information.

***We do not charge our candidates any referral fee nor bind them with any contract. ***

Ng Wee Yee

Recruitment Consultant

Reg no.: R1982999

EA No: R25157837

☑ Good Bonuses

☑ Near MRT

☑ Family Friendly Environment

Job Description:

• Investigate and analyse security alerts escalated from L1 using SIEM, EDR, and other security tools.
• Lead incident response activities including containment, eradication, and recovery.
• Perform threat hunting using IOC analysis and threat intelligence frameworks (e.g., MITRE ATT&CK).
• Improve SOC operations through automation, documentation, and guidance to L1 analysts.

Requirements:

• At least a Diploma in Computer Science or related field with 6+ years SOC/CERT/IR experience.
• Strong skills in incident investigation, log analysis, and event correlation.
• Hands-on experience with SIEM, EDR, SOAR, and Windows/Linux environments.
• Familiar with MITRE ATT&CK, Cyber Kill Chain, OWASP, with basic scripting (Python/Bash/PowerShell).

To apply, please include the following details inside your CV for faster processing:

• Reasons for leaving each past & current employment
• Salary drawn for each past & current employment
• Expected Salary
• Earliest availability date

Loh Puay Hwee David

EA License | 24C2215

EA Registration Number | R1766892

☑ Good Bonuses

☑ Near MRT

☑ Family Friendly Environment

Job Description:

• Manage user access lifecycle including provisioning, modification, and de-provisioning across systems.
• Handle IAM service requests and incidents, working with IT and business teams to resolve access issues.
• Support access reviews and certification campaigns to ensure compliance with security policies.
• Maintain IAM documentation and audit reports aligned with standards such as ISO/IEC 27001 and guidelines from the Monetary Authority of Singapore.

Requirements:

• Degree in IT, Computer Science, or related field with 3–5 years of IAM or IT operations experience.
• Experience with IAM technologies, such as Microsoft Active Directory and Microsoft Azure Active Directory.
• Knowledge of IAM lifecycle and access control principles.
• Familiarity with ITSM tools and scripting, such as ServiceNow, PowerShell, or Python.

To apply, please include the following details inside your CV for faster processing:

• Reasons for leaving each past & current employment
• Salary drawn for each past & current employment
• Expected Salary
• Earliest availability date

Loh Puay Hwee David

EA License | 24C2215

EA Registration Number | R1766892

☑ Good Bonuses

☑ Near MRT

☑ Family Friendly Environment

Job Description:

• Investigate and analyse security alerts escalated from L1 using SIEM, EDR, and other security tools.
• Lead incident response activities including containment, eradication, and recovery.
• Perform threat hunting using IOC analysis and threat intelligence frameworks (e.g., MITRE ATT&CK).
• Improve SOC operations through automation, documentation, and guidance to L1 analysts.

Requirements:

• At least a Diploma in Computer Science or related field with 6+ years SOC/CERT/IR experience.
• Strong skills in incident investigation, log analysis, and event correlation.
• Hands-on experience with SIEM, EDR, SOAR, and Windows/Linux environments.
• Familiar with MITRE ATT&CK, Cyber Kill Chain, OWASP, with basic scripting (Python/Bash/PowerShell).

To apply, please include the following details inside your CV for faster processing:

• Reasons for leaving each past & current employment
• Salary drawn for each past & current employment
• Expected Salary
• Earliest availability date

Loh Puay Hwee David

EA License | 24C2215

EA Registration Number | R1766892

Senior SOC Analyst (L2/ Cyber Threat/ Perm Role/ Central)

• Location: Central Area

• Permanent Role

• Salary: up to $8,000 (commensurates with experience) + Attractive Bonus & Benefits

Responsibility:

• Investigate L1-escalated alerts; assess scope, impact, and severity.
• Lead incident response (containment, eradication, recovery) using playbooks.
• Correlate data from SIEM, EDR, network, and cloud tools to identify threats and root causes.
• Assess vulnerabilities and threats; recommend timely remediation.
• Use scripting/automation to improve investigation and reporting.
• Produce clear incident reports with timelines and evidence.
• Apply threat intelligence (e.g., MITRE ATT&CK) and perform IOC-based hunting.
• Collaborate with L1 and CSOC teams to resolve incidents and enhance SOC processes.

Requirement:

• Min 3 year of relevant working experience in SOC as Security Engineer, IT Security Operations and Security Operations Centre or Computer Emergency Response Team (CERT/CIRT).
• Diploma/ Degree in computer science/ Computer Engineering / Information Security or related certifications.
• Strong incident investigation, log analysis, and event correlation skills.
• Ability to evaluate impact and recommend mitigation actions.
• Experience with phishing, malware, credential compromise, misconfigurations, and network threats.
• Knowledge of network protocols, system logs, Windows/Linux, and attack techniques.
• Basic scripting (Python, Bash, PowerShell) preferred.
• Familiar with MITRE ATT&CK, Cyber Kill Chain, CVSS, OWASP Top 10.
• Experience with SIEM, EDR, SOAR; rule tuning/automation is a plus.
• Willing to work 12-hour rotating shifts.

How to apply

Interested candidates who wish to apply for the post, you may click the Apply Now Button or send in your updated resume (in MS Word format) to jackyooi@careerally.com.sg

We regret to inform that only shortlisted candidates will be notified.

Careerally Pte Ltd | EA Licence: 24C2215

Ooi Chuan Yi (Jacky)| EA Registration No: R24122948

6months Contract Business Analyst with JIRA Expertise

The Job:

User Requirements Gathering:

• Collaborate with users across 10 international locations to gather, analyse, and standardize user requirements for the enhancements needed core banking system.
• Ensure consistency and alignment of requirements with global banking standards and local regulatory needs
• Document current (as-is) business processes to identify inefficiencies and improvement opportunities

• Develop future (to-be) processes that align with the new core banking system, with a focus on long-term benefits to bank operations and core banking functionalities

• Review and provide detailed feedback on FSDs to ensure they accurately reflect standardized user requirements and business objectives
• Test Coordination and JIRA Management
• Coordinate testing activities including the development and execution of test scripts based on user requirements and FSD
• Manage JIRA tickets related to test cases, defects, and enhancements—track statuses such as blocked, in progress, and resolved until closure
• Facilitate defect triage meetings, prioritizing issues and coordinating with IT and business teams for timely resolution
• Monitor and report on testing progress and defect resolution status through JIRA dashboards and reports
• Assist in raising and documenting change requests, ensuring alignment with business goals and impact assessments
• Collaborate with stakeholders to evaluate change requests and support approval workflows
• Support planning and execution of post-production activities, including issue resolution and user support
• Act as a bridge between business users and IT counterparts to ensure efficient delivery and resolution of production issues
• Provide insights and recommendations to IT teams based on business impact and long-term process improvements

Qualifications:

• Bachelor’s degree in Information Technology, Business Analysis, or a related field.
• Minimum 3-5 years of experience as a Business Analyst or similar role, preferably in banking or financial services

Interested applicants can send their detailed resumes to janelui@recruitexpress.com.sgor call JANE @ 6735 1955.

JANE LUI JIE'EN

CEI: R1104482

Company Reg.No. 199601303W || EA Licence No. 99C4599

The Job:

• Analysing new and existing customers’ profiles and transactions in the relevant sanctions, money laundering and terrorism financing
• Providing relevant risk assessments of customers’ profiles and transactions, highlighting any key risk area(s)
• Recommending effective risk mitigating strategies for senior management consideration
• Implementing approved risk mitigating strategies by ensuring thorough and consistent execution

The Requirements:

• Min Degree holder with min 3-5 years of relevant working experience
• Proficient in MS Office
• Good communication and interpersonal skills

Interested applicants can send their detailed resumes to janelui@recruitexpress.com.sg or call JANE @ 6735 1955.

JANE LUI JIE'EN

CEI: R1104482

Company Reg. No. 199601303W || EA Licence No. 99C4599

Dear Applicant,

If you or someone you know isinterested, please send the CV directly to VeronicaE@evolutionjobs.sg (mostpreferred, as I may overlook some CVs due to the high volume).

Please note that visasponsorship is not available at this time.

JD

1. Accountable for overall project business requirements elicitation
2. Driving business discussions and managing the project scope
3. Senior stakeholder management and leadership updates
4. Support the project delivery phases especially during Analysis and design and test phases.
5. Ability to support the PM when required

Key requirements:

1. 10+ years of experience in Banking industry.
2. 10+ years of experience as an FBA working in technical delivery.
3. Experience as a business analyst in leading banks and delivered projects, programs of large scale.
4. Should have good communication skills and capability to drive senior stakeholders with minimal supervision.
5. Should have domain experience in AML/KYC/Compliance and Data/Analytics.
6. Previous technical experience is beneficial.

Job Description

• Industry/ Organization Type: IT
• Position Title: Business Analyst
• Working Location: Jurong East (5 mins walk from Jurong East MRT)
• Working Hours: 5 days (Mon to Thurs: 8:30am to 6:00pm, Fri: 8:30am to 5:30pm)
• Salary Package: Basic + Completion Bonus
• Duration: 12 months contract

Key Responsibilities

• Deliver insights that drive product results.
• Research the market to define problems and size opportunities.
• Review current solutions to find gaps and synergy opportunities.
• Interview users and turn findings into clear problem statements.
• Set success metrics and build dashboards to track them.
• Analyze performance after launch and recommend improvements.
• Assess change requests for impact, effort, and resource needs.
• Handle ad-hoc tasks and special projects as assigned.

APPLY NOW!!!

• Bachelor’s Degree or Diploma in Business, Information Technology, Engineering, or a related discipline.
• Minimum 5 years of Business Analyst experience, including delivery in Agile environments.
• PMP certification preferred or demonstrated hands-on project management experience.
• Proven experience across both system development and application maintenance, including UAT and QA activities.
• Experience working with outsourced vendors, including tracking, monitoring, and managing delivery milestones and deliverables.
• Proficient in requirements management and documentation tools such as JIRA and Confluence.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #81987 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Responsibilities

• Lead end‑to‑end HRIS analysis, solution design, and implementation
• Drive HRIS integrations with payroll, benefits, finance, and compliance systems
• Ensure data integrity, security, and regulatory compliance (e.g., SOX, GDPR)
• Manage UAT cycles, stakeholder workshops, functional documentation, and reporting
• Collaborate with Regional HR COEs, IT teams, and third‑party vendors

Mandatory Skills& Experience

• 8+ years of HRIS experience
• Minimum 3 years in Banking / Financial Services
• Strong experience with Workday, SAP SuccessFactors, or Oracle HCM
• Proven HRIS integration and system enhancement experience
• Excellent stakeholder management and analytical skills
• In-depth knowledge of leading HRIS platforms (e.g., Workday, Oracle HCM, SAP SuccessFactors) and their application in the financial sector.
• Demonstrated success managing complex HRIS projects, system integrations, and process improvements.

Qualifications:

•Bachelor’s degree in Human Resources, Information Systems, Business Administration, or related field; advanced degree preferred

What a Supply Chain Data Analyst does at HP:

• Work closely with stakeholders to understand and maintain focus on their analytics needs, including critical metrics and KPIs, and deliver actionable insights to relevant decision-makers.

• Create and maintain rich interactive visualizations, with reporting components from multiple data sources.

• Define and implement data acquisition and integration logic, selecting an appropriate combination of methods and tools to ensure optimal scalability and performance of the solution.

• Develop and maintain databases, and build solution that will make our data evaluation process more flexible or scalable across datasets.

• Create best-practice reports based on data mining, analysis, and visualization.

• Work directly with managers and users to gather requirements, provide status updates, and build relationships.

Individuals who do well in this role at HP, usually possess:

• First level university degree or equivalent experience.

• Typically 1-4 years of experience in supply chain function or data analytics

• Experience in analyzing data to draw business-relevant conclusions and in data visualization techniques and tools.

• Strong teamwork and project management skill.

• Strong analytical, problem-solving, and critical-thinking skills.

• Strong written and verbal communication skills including technical writing skills.

• Strong SQL or Python programming skills, with aptitude for learning other skills, such as html.

• Good understanding of HP business units and HP business strategy.

Sustainable impact is HP’s commitment to create positive, lasting change for the planet, its people, and our communities. This serves as a guiding principle for delivering on our corporate vision – to create technology that makes life better for everyone, everywhere.

HP is a Human Capital Partner – we commit to human capital development and adopting progressive workplace practices in Singapore.

KeyResponsibilities

Provide Technical Support:
Deliver day‑to‑day technical assistance for the PAY master payroll management system. This includes handling installation issues, configuration support, troubleshooting application errors, and resolving user‑reported problems.

Client & User Support:
Provide direct assistance to onsite and remote users, helping them understand system functionality, resolve queries, and navigate any usability issues. Assist clients in statutory reporting and ensure system configurations align with internal company policies.

Continuous System Maintenance:
Apply patches, perform database updates, conduct system checks, and ensure smooth system performance across all supported modules.

Vendor Coordination (L3 Support):
Act as the primary liaison with the PAY master vendor for Level‑3 technical support. This includes raising vendor tickets, coordinating investigation of complex system issues, validating fixes, testing patches, and ensuring smooth implementation of vendor‑delivered enhancements or regulatory updates. Provide timely updates to stakeholders and ensure issues are resolved within agreed timelines.

Key performance indicators :

· Delivery Timeliness: Completes development tasks, enhancements, and fixes within agreed sprint timelines and client expectations.

· System Stability: Ensures timely resolution of incidents; minimal recurring issues.

·  Client Satisfaction: Positive feedback from Temasek stakeholders for responsiveness, communication, and solution quality.

·  Compliance & Security: Meets audit and security review requirements with no major non‑compliance findings.

·   Vendor Coordination Effectiveness

Turnaround time for L3 vendor tickets raised and closed.

Quality of root‑cause analysis (RCA) and validations with vendor.

Successful and smooth deployment of vendor releases and patches.

Collaboration & Stakeholder Engagement

Effective coordination with onsite/offshore teams to resolve issues.

Smooth planning and execution of release cycles and enhancements.

Proactive communication to stakeholders on issues, risks, and scheduled updates.

Educational Qualification:
Bachelor’s degree in Computer Science, InformationTechnology, Software Engineering, or a related field.