Summary:
The Senior Programme Executive is responsiblefor managing customer accounts, coordinating order fulfilment, and ensuringsmooth communication between customers and internal departments. This rolesupports order management, shipment scheduling, and production coordination toensure timely delivery and high customer satisfaction.
Key Dutiesand responsibilities included
Customer Account Management
- Manage and maintain relationships with existing and new customer accounts.
- Provide timely responses to customer enquiries, requests, and order updates.
- Keep customers informed of order status, shipment schedules, and potential issues.
Order & Programme Management
- Process customer Purchase Orders (PO) and issue order acknowledgements in a timely manner.
- Process RFQs and coordinate quotation follow-ups with relevant departments.
- Handle change orders and ensure alignment between quoted prices and customer PO.
ERP / System Management
- Maintain accurate data entry and update sales orders and job orders in the company’s ERP/MRP system (SYSPRO).
- Adjust material allocations and monitor order progress within the system.
Production & ShipmentCoordination
- Monitor daily shipment schedules and ensure delivery timelines are met.
- Coordinate with production, procurement, logistics, and engineering teams to expedite orders when necessary.
- Identify potential delays and proactively escalate issues to relevant stakeholders.
Reporting & Documentation
- Prepare and submit customers’ open order reports accurately and on time.
- Maintain proper documentation for customer orders and related transactions.
Cross-Functional Coordination
- Effectively communicate customer requirements to internal departments.
- Work closely with supply chain, production planning, and sales teams to ensure smooth order execution.
Continuous Improvement
- Identify opportunities to improve customer service processes and internal workflow efficiency.
Other Duties
- Perform any other ad-hoc assignments or duties as assigned by management.
Qualifications:
· Minimum 3-5 years of experience in planning, production coordination, orsupply chain roles.
· Strong analytical and problem-solving skills.
· Proficientin Microsoft Office with hands-on experience with data entry and MicrosoftExcel reporting
· TeamSpirit Quality is essential.
· Abilityto multi-task and work in a fast-paced, deadline-driven environment withmultiple stakeholders.
· Excellentcommunication skills,
· Enjoychallenges and initiate new ideas to solve problems.
· Beingproactive and motivated to get things done.
· Ableto follow instructions and execute assigned duties.
· Experienceworking with ERP / MRP systems (preferably SYSPRO) is an advantage.
Education:
- High school diploma or equivalent.
Language Skills:
· Able to read, write,and speak English and Mandarin fluently.
· Excellent verbal and written communication skills.
