Total 19,186 job vacancies in Singapore

Job Description

• Industry/ Organization Type: Heavy Equipment
• Position Title: Service Coordinator
• Working Location: Tuas
• Working Hours: 5 days (Mon - Fri, 8.00am – 5.30pm)
• Salary Package: Basic salary up to $3,000 + Variable Bonus
• Duration: Permanent Role

Key Responsibilities

• Work closely with the business team, distributors/end customers, and internal teams to ensure timely delivery of equipment.
• Coordinate workflows and information so heavy equipment and delivery details reach customers on time.
• Oversee daily service operations, resolve on-site issues, and maintain service quality and customer satisfaction.
• Liaise with existing customers and handle their enquiries and feedback.
• Work with engineers and mechanics to follow up on service calls and job deliveries.
• Coordinate daily internal operations and movements.
• Continue liaising with existing customers, managing their enquiries and feedback.
• Be responsible, committed, and able to meet deadlines.
• Build strong relationships with management, the team, and customers.

APPLY NOW!!!

• 3 – 5 years of experience in service operations coordination
• Experience with heavy equipment (e.g., reach stackers, crawler cranes, excavators, trucks, forklifts) is an advantage.
• Good understanding of business objectives in service operations.
• Able to deliver high service standards by balancing resources, prioritizing service requests, and managing customer satisfaction/returns.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #78925 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Rachael Lee | EA Reg No.: R2093131

☑ Good Bonuses

☑ Near MRT

☑ Family Friendly Environment

Job Description:

• Manage user access lifecycle including provisioning, modification, and de-provisioning across systems.
• Handle IAM service requests and incidents, working with IT and business teams to resolve access issues.
• Support access reviews and certification campaigns to ensure compliance with security policies.
• Maintain IAM documentation and audit reports aligned with standards such as ISO/IEC 27001 and guidelines from the Monetary Authority of Singapore.

Requirements:

• Degree in IT, Computer Science, or related field with 3–5 years of IAM or IT operations experience.
• Experience with IAM technologies, such as Microsoft Active Directory and Microsoft Azure Active Directory.
• Knowledge of IAM lifecycle and access control principles.
• Familiarity with ITSM tools and scripting, such as ServiceNow, PowerShell, or Python.

Loh Puay Hwee David

EA License | 24C2215

EA Registration Number | R1766892

Job Description

We are seeking a proactive and detail-oriented Operations & Administration Executive to support the company's daily operations. The successful candidate will be responsible for office administration, inventory control, HR and payroll administration, logistics coordination, customs permit declarations, accounts administration, and project coordination.

Key Responsibilities

Administration & Operations

• Perform daily booking and data entry activities.
• Process backlog bookings and maintain accurate operational records.
• Handle general office administration and documentation.
• Manage office supplies and ensure timely replenishment of consumables.
• Review existing operational workflows and develop SOPs to improve efficiency, accountability, inventory control, and workplace organization.
• Ensure proper housekeeping, inventory management, and adherence to operational procedures by all staff.

Inventory & Warehouse Coordination

• Track incoming and outgoing inventory movements.
• Maintain accurate stock records and inventory databases.
• Conduct stock reconciliation and periodic stock counts.
• Prepare inventory and stock balance reports.
• Coordinate local stock collection and delivery arrangements.

Logistics & Customs Coordination

• Arrange incoming freight shipments and customs clearance.
• Liaise with freight forwarders, transport providers, customers, and vendors.
• Prepare and submit import and export permit declarations through TradeNet.
• Ensure compliance with Singapore Customs requirements.

HR & Payroll Administration

• Process monthly payroll accurately and on time.
• Maintain employee attendance, leave, and personnel records.
• Assist with onboarding and offboarding processes.
• Support CPF submissions and HR administrative matters.

Accounts Administration

• Prepare and issue quotations, invoices, delivery orders, and purchase orders.
• Verify supplier invoices and maintain proper documentation.
• Assist with accounts receivable and accounts payable tracking.
• Maintain accurate accounting records and support month-end closing activities.

Project Coordination

• Coordinate IT asset collection, disposal, and recycling projects.
• Schedule collection and transportation activities.
• Maintain project documentation and status reports.

Requirements

• Diploma or equivalent qualification in Business Administration, Accounting, Logistics, or related disciplines.
• Minimum 2 years of relevant working experience.
• Basic understanding of accounting principles and bookkeeping practices.
• Experience with payroll administration and HR support.
• Familiarity with inventory management and logistics coordination.
• Knowledge of Singapore Customs TradeNet permit declarations is an advantage.
• Proficient in Microsoft Office applications, especially Excel.
• Experience using Xero Accounting Software and Info-Tech Payroll/Accounting Systems preferred.
• Strong organizational skills, attention to detail, and ability to multitask.
• Good communication and interpersonal skills.

Preferred Skills

• TradeNet Permit Declaration
• Inventory Management
• Payroll Administration
• Xero Accounting Software
• Info-Tech Payroll System
• Logistics Coordination
• Accounts Administration
• Microsoft Excel

Salary

SGD 3,500 – 5,000 per month (commensurate with experience)

Benefits

• Annual Leave
• Medical Benefits
• Career Development Opportunities
• Supportive Working Environment

•  Position: Sales Coordinator (Sales Admin / Operations Support)

•  Location: Joo Chiat Road (Nearest MRT: Paya Lebar / Eunos)

•  Working hours: 5 days’ work week: Monday-Friday, 9am-6pm

•  Salary (commensurate with experience): Up to $3,500 + Medical claim is capped at $200 per year + 14 days Annual Leave

•  Duration: 1 year contract Can be converted to Permanent Position

•  Industry: Information Technology Company

Main Responsibilities:

• Handle accounts administration including invoices, payments, and claims.

• Support HR administration, onboarding, training, and recruitment activities.

• Coordinate work pass updates, insurance renewals, and compliance matters.

• Liaise with vendors on IT support, office maintenance, and supplies.

• Assist with audits, government grants, and general administrative duties.

Requirements:

• Diploma in Business, HR, Accounting, or related field.

• Minimum 2 years of HR, admin, accounts, or corporate support experience.

• Proficient in Microsoft Office applications.

• Good communication, interpersonal, and organisational skills.

• Able to multitask and work independently.

• Bilingual in English and Mandarin to liaise with Mandarin-speaking clients who communicate only in Mandarin.

Send your resume via Email to Jane@searchpersonnel.com.sg

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Jane Chua

Deputy Consulting Director (APAC)

License no: 13C6684

EA Personnel: R2197224

Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.

If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/ qualifications/ preferences, we will reach out to you.

• Install, calibrate, and commission Particle Size Analyzers, XRF instruments, and Spectroscopy devices at customer sites.
• Perform preventive maintenance on analytical and scientific equipment to ensure reliability and accurate results.
• Troubleshoot, diagnose, and repair any equipment faults or performance issues promptly.
• Ensure all work complies with industry standards and quality procedures.

Requirements:

• Degree in Engineering
• At least 2 years of experience in servicing semiconductor instruments.
• Strong knowledge of laboratory analytical techniques, including spectroscopy, XRF, and particle size analysis.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to hr@recruit-expert.com

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

Job Summary

A manager leads a team or department to ensure efficient operations and achievement of business goals. They connect leadership with frontline employees by managing resources, guiding performance, resolving conflicts, and communicating company priorities clearly.

Responsibilities

• Lead and coordinate team activities to achieve operational efficiency and meet business objectives
• Develop and implement strategic plans to align team efforts with company goals
• Manage resources effectively to optimize productivity and support team needs
• Conduct performance evaluations to provide constructive feedback and foster employee growth
• Resolve conflicts within the team to maintain a positive and collaborative work environment
• Communicate company-wide priorities clearly to ensure team alignment and focus

A manager oversees a team or department to ensure operations run efficiently and business goals are met. They act as a bridge between leadership and frontline employees, handling tasks like team leadership, strategic planning, resource management, performance evaluations, and conflict resolution. Recruit, hire, onboard, and train team members. Motivate staff, provide continuous coaching, and conduct regular performance reviews.

Job Summary

A manager oversees a team or department to ensure efficient operations and achievement of business goals. They bridge leadership and frontline employees by leading teams, planning strategically, managing resources, evaluating performance, and resolving conflicts.

Responsibilities

• Recruit, hire, onboard, and train team members to build a capable workforce
• Motivate staff by providing continuous coaching and support to enhance performance
• Conduct regular performance reviews to assess employee progress and identify development needs
• Lead the team to ensure smooth daily operations aligned with business objectives
• Develop and implement strategic plans to optimize resource management and team productivity
• Resolve conflicts effectively to maintain a positive and collaborative work environment

MANAGER ( FULL TIME )

ABLE TO SERVE BOTH MALE AND FEMALE CLIENTS

CUSTOMERS SERVICE ORIENTATED, SALES DRIVEN AND TAGET ORIENTED PERSON

A TEAM PLAYER WITH GOOD COMMUNICATION AND INTERPERSONAL SKILL

RESPONSIBLE PREPARING THE NECESSARY TREATMENT PRODUCTS, STOCKS REPLENISHMENT, TOWELS

SUPPLY, ETC

BASIC + COMMISSION

AT LEAST 1 YEAR OF EXPERIENCE

STRONG COMMUNICATIONS AND INTERPERSONAL SKILLS WITH ALL LEVEL PEOPLE

WELL-GROOMED

Job Description

Corporate Intelligence & Security Management (CISM) is looking for committed and professional Senior Security Officers to support operations within a Corporate Security Operations Centre (SOC) environment.

The successful candidate will play a key role in maintaining site security through access control, screening operations, incident management and customer service excellence.

Key Responsibilities

• Perform access control duties for staff, visitors and contractors.

• Manage visitor registration and contractor access processes.

• Support Security Operations Centre (SOC) activities and monitoring functions.

• Carry out security escorts when required.

• Respond appropriately to incidents, emergencies and security concerns.

• Prepare accurate incident reports and daily occurrence documentation.

• Enforce site security policies, procedures and safety requirements.

• Provide professional customer service to clients, visitors and stakeholders.

• Support operational requirements as assigned by supervisors and management.

Requirements

• Possess a valid PLRD Security Officer License.

• Hold a valid CSSPB certification (Security Screening of Person & Bag Check).

• Relevant security experience will be advantageous.

• Good communication and interpersonal skills.

• Good computer literacy and report writing skills.

• Able to work independently and as part of a team.

• Positive work attitude with a strong sense of responsibility.

• Professional appearance and conduct.

• Able to perform rotating 12-hour shifts, including weekends and public holidays when rostered.
  

  Why Join Us

  • Above PWM salary package.
  • Performance bonus of up to 1.5 months' basic salary.
  • 5-day work week.
  • Corporate Security Operations Centre environment.
  • Structured training and development opportunities.
  • Career progression opportunities.
  • Professional and supportive management team.
  • Stable employment with a growing security organisation.

Summary: A multi-faceted role primarily responsible for the coordination of thecompany's lorry maintenance and repairs. The role secondarily includes the criticaloperation of the weighbridge system and providing support for warehouse pickingoperations to ensure smooth daily logistics

Proposed Duties & Responsibilities

Primary Responsibilities: Fleet Maintenance Coordination

1. Serve as the primary point of contact for all lorry maintenance issues, includingbreakdowns, routine servicing, and repairs.

2. Procure quotes and coordinate with external lorry workshops to arrange for allnecessary servicing, repairs, and inspections, ensuring cost-effectiveness.

3. Manage the schedule for all routine vehicle servicing and inspections, aiming tomaximize vehicle functionality, longevity, and minimize downtime

.4. Maintain accurate and up-to-date records of all vehicle service histories, repairs,and costs

.5. Liaise with drivers and management regarding vehicle status, estimated repairtimes, and availability.

6. Arrange for replacement vehicles or temporary solutions to maintain distribution schedules during lorry downtime .

Secondary Responsibilities: Weighbridge & Warehouse Operations

7. Operate the weighbridge to accurately record the in-and-out tonnage of thecompany's fleet and incoming supplier goods.

8. Ensure the security and accuracy of weighbridge data by meticulously keying allinformation into the digital system and verifying documentation.

9. Perform daily picking and preparation of small, loose-item orders (typically 60-100 items) for online market distributors.

10.Maintain a clean and organized picking area to ensure efficiency and accuracy inorder fulfillment.General Responsibilities11.Perform any other reasonable ad-hoc duties as tasked by superiors to support theoverall operations of the distribution hub.

SALARY DEPEND ON EXPERIENCE AND DRIVING LICENSE , CERTS AND ETC ..

Chan Wei Wen, Mervyn (Reg. No: R25149588)

ST Venture EmPloyment Agency (EA License No: 09C5583)

Please send an updated resume to stvea888@gmail.com if you are keen to apply for this position

QS MANAGER

Responsibilities

• Prepare documents for Tender and Contracts
• Assisting Project Team for Variation Works, Progress Claim and Cost Control
• Liaise with Main Contractors, Subcontractors, Clients and Suppliers for Project Cost Issues
• Document Control

Requirements

• Degree/Diploma in QS or Engineering related field
• Min 5 years of working experience in Construction (Structural/Façade) Industry
• Possess BCSS or CSOC if necessary
• Able to speak Chinese as to liaise with Chinese speaking Customers

. SALES & BUSINESS PERFORMANCE MANAGEMENT

Monitor and analyze daily, weekly, and monthly sales performance

Track revenue, gross profit margin, and key operational indicators

Support sales forecasting and budgeting

Coordinate with the sales team to ensure targets are achieved

Identify business gaps and propose improvement strategies

Oversee customer pricing, quotation workflow, and contract execution

2. OPERATIONS PLANNING & EXECUTION

Manage daily operational activities to ensure smooth workflow

Coordinate logistics, inventory, warehouse operations, and delivery schedules

Optimize operating processes to improve efficiency and reduce cost

Ensure all transactions and documentation are completed accurately

3. CROSS-DEPARTMENT COORDINATION

Work closely with Sales, Finance, Warehouse, and other teams

Facilitate communication between internal teams and external partners

Support implementation of new SOPs, policies, and systems under guidance of direct reporting supervisor

4. QUALITY, COMPLIANCE & SAFETY CONTROL

Ensure operations comply with company policies, industry standards, and legal requirements

Monitor workplace safety and operational risks

Lead corrective and preventive actions when necessary

5. TEAM MANAGEMENT

Supervise operational staff and assign responsibilities

Provide training, coaching, and performance monitoring

Assist with recruitment and manpower planning under direction of direct reporting supervisor

6. AD-HOC TASKS

Support special projects and assignments instructed by the direct reporting supervisor

Handle urgent operational issues when required

QUALIFICATION:

l Keen strategic thinking and planning

l Understanding of budget management and financial monitoring

l Excellent leadership skills, including goal setting, motivating, training and mentorship

l Exceptional interpersonal and communication skills, including writing, speaking and active listening

l Effective conflict resolution and problem-solving skills

l Good organization and time management, including the ability to work well in high-pressure situations with tight deadlines

l Strong analytical thinking skills

l In-depth knowledge of the industry and managerial strategies

l Proven experience as a General Manager or similar executive role

l Experience in planning and budgeting

l Knowledge of business process and functions (finance, HR, procurement, operations etc.)

l Strong analytical ability

l Excellent communication skills

l Outstanding organizational and leadership skills

l Problem-solving aptitude

l BSc/BA in Business or relevant field; MSc/MA is a plus

l Experience / knowledge in tyre industry is an advantage

Job Role:

A BIM manager's role is to implement a company's Building Information Modeling (BIM) process and manage the process throughout the design, construction, and all stages of a building project. A BIM manager's responsibilities include:

• Enforcing standards: Ensuring that BIM standards are met and that the model complies with project specifications and legal requirements
• Managing software: Managing the software used for BIM
• Quality control: Conducting regular quality checks to ensure the model meets quality standards
• Delivering technology strategy: Delivering a business's technology strategy and promoting the benefits of digital ways of working
• Supporting a team: Ensuring that projects run smoothly and project information models are delivered on time

Job Scope:

• Involve and lead in checking and coordination of Shop drawings and as-built drawings with all respective trades (e.g., Architectural, Structural, MEP and Specialist Subcontractors works).
• Review project specifications, Shop drawings and technical clarifications.
• Able to prepare and monitor the progress of Shop drawings and Sample schedule with procurement schedule.
• Manage submission and approvals of Shop drawings and Samples from Consultants.
• Manage receipt and issuance of all Consultant drawings and Shop drawings.
• Liaise and coordinate with Consultants, Authorities and Subcontractors on design issues.
• Assist the Project team on technical and coordination issues with Subcontractors.
• Attend and chair design technical meetings with Consultants and Subcontractors.
• Assist the Project contracts department in variation order claims related to design changes.

Requirements:

• Recognized Degree in Architecture/ Engineering/ Construction or equivalent.
• Min 10 years of experience in drawing coordination and management in the Singapore Construction Industry.
• Well versed in Autocad, Revit/BIM software in Architectural/ Structural/ MEP. Candidates with experience in BIM projects are at an added advantage.
• Good understanding of the Singapore Construction Industry regulations (eg. Building code, BCA, URA and LTA).
• Experience in leading a team of coordinators and drafters in Shop drawing production, coordination, and document control.
• A strong team player with strong initiative, independence, good communication skills, and the ability to multi-task.
• Advantage to the candidate with knowledge in Specialist trade works eg Curtainwall, Stone and Interior design works.

Company Overview

Boost Juice, originally from Australia, is a well-loved juice and smoothie chain with 46 stores in Singapore. It offers innovative retail experiences focused on great-tasting, healthy products and is committed to inspiring healthy living through vibrant, dynamic service.

Job Summary

We are seeking an enthusiastic and energetic Area Manager to oversee multiple store operations, drive sales growth, and ensure smooth daily performance to support Boost Juice’s success in Singapore.

Responsibilities

• Manage performance across multiple F&B store locations to ensure operational excellence and achievement of business goals
• Lead teams to drive sales and consistently meet or exceed monthly sales targets for all stores under your supervision
• Identify operational inefficiencies and develop, implement, and monitor process improvements and standard operating procedures (SOPs) within the Operations team
• Complete weekly administrative tasks and reports accurately, coordinating with Operations and head office staff to maintain alignment and transparency
• Maintain high standards of store cleanliness and atmosphere to enhance customer experience and brand image
• Communicate effectively with store teams and stakeholders using clear written and spoken English to foster collaboration and engagement
• Adapt to a fast-paced, dynamic environment by working collaboratively within teams and responding to changing business needs
• Work on weekends and public holidays as required to support store operations and business continuity

Other Information

• Work schedule: 5-day work week
• Salary range: $4,500 to $6,000 monthly, based on experience
• Benefits include medical coverage and performance bonuses

Develop and implement commercial strategies to support business growth and profitability.

Manage the preparation, review, submission, and follow-up of tenders, quotations, proposals, and commercial bids.

Review and negotiate contracts, purchase orders, service agreements, and subcontractor agreements.

Ensure all contractual terms, commercial risks, obligations, and deliverables are clearly identified and managed.

Monitor project budgets, costs, revenue, margins, and profitability in coordination with the Project and Finance teams.

Prepare cost estimates, pricing structures, commercial proposals, and variation claims.

Manage client relationships and support negotiations to secure new projects and business opportunities.

Liaise with suppliers, subcontractors, clients, and internal departments on commercial and contractual matters.

Identify commercial risks and recommend appropriate mitigation measures.

Track contract performance, payment terms, invoices, claims, and outstanding receivables.

Support project teams in managing variations, extensions of time, claims, and contractual disputes.

Ensure compliance with company policies, legal requirements, and contractual obligations.

Prepare regular commercial reports, forecasts, and management updates.

Maintain proper records of contracts, quotations, tender documents, commercial correspondence, and approvals.

Lead and guide the commercial team, where applicable, to ensure efficient and accurate execution of commercial activities.

The Restaurant Manager is responsible for the overall profitability and smooth operation of the restaurant, ensuring exceptional customer experiences and efficient team management. This role encompasses a wide range of responsibilities, from strategic business operations to hands-on customer service and staff development.

Role & Responsibilities

Business Operations

• Manage daily operations, ensuring seamless service and efficient workflow.
• Monitor income and expenses, analyze financial performance, and implement strategies for improvement
• Manage inventory, including ordering, stock control, and minimizing waste
• Manage equipment maintenance and ensure proper functionality.
• Prepare and submit timely reports (daily, weekly, monthly) on sales, food cost, labor cost, and other key performance indicators.
• Conduct regular inspections of the kitchen and service areas.

Customer Service

• Cultivate a customer-centric environment, prioritizing exceptional service and guest satisfaction.
• Proactively address customer feedback and resolve any issues promptly and professionally.
• Ensure consistent service quality and adherence to established etiquette standards.

People Management

• Lead, motivate, and develop a high-performing team.
• Manage the recruitment, training, and performance evaluation of staff.
• Ensure all employees adhere to company policies, quality standards, and F&B hygiene regulations.
• Drive team initiatives and implement changes effectively.
• Ensure strict compliance with all F&B hygiene policies, procedures, and health and safety regulations.

Skills/Qualifications:

• Minimum 4 years of relevant experience in managing F&B restaurants
• Willing to be involved in hands on operations
• Excellent communication and interpersonal skills
• Possess strong leadership qualities
• Able to work shift hours

• Lead and manage NPI to HVM projects, ensuring successful delivery within scope, schedule, budget, and quality requirements.

• Develop and maintain project plans, timelines, resource allocation, and risk mitigation strategies.

• Act as the primary liaison between customers, internal stakeholders, suppliers, and cross-functional teams.

• Drive cross-functional coordination across Engineering, Manufacturing, Quality, Supply Chain, and Operations to achieve project objectives.

• Monitor project performance, identify risks and issues, and implement corrective actions to ensure project success.

• Support manufacturing readiness, product ramp-up, and transition into high-volume production.

• Prepare and present project status updates, KPIs, and executive reports to management and customers.

• Ensure compliance with company policies, quality standards, customer requirements, and regulatory guidelines.

• Support the COO in tracking strategic initiatives, operational priorities, and business performance metrics.

• Coordinate cross-functional action plans, management reviews, and follow-up activities to ensure timely execution of business objectives.

• Perform other project management and operational support duties as assigned by the COO.

Job Description & Requirements

Get to know us first!

What is INITIA GROUP?

The biggest lifestyle beauty lounge. INITIA Group sets out to find a consumer service business that is experience-based, differentiated and advantaged, non-seasonal, non-cyclical, highly predictable, has strong senior management, and strong online presence. Initia has been in the beauty industry and has created a series of new concept salons that blend with lifestyle and trends to provide unique and fascinating lounges.

Initia is not just doing beauty business alone, but it also has business in the F&B Industry and Art. It has been around for years and it has been working with local and many Korean companies in Singapore and in Malaysia.

Our brands :

Bada (Previously known as Leekaja Salon) Singapore

Walking on Sunshine

F&B

Am I Addicted - Pottery Studio 

We are looking for a F&B Floor Manager who will be responsible for the day to day operations of the outlet restaurant side. He / She will ensure efficient restaurant operations as well as maintaining high standards of quality and service to achieve superior customer satisfaction.

DUTIES & RESPONSIBILITIES :

● Maintaining market awareness and developing new and innovative processes for more efficient restaurant operations.

● Analyzing and interpreting trends to facilitate planning

● Coordinating front and back of the house operations for smooth delivery of services

● Ensure compliance with safety and sanitation regulations

● Control operations cost and identify measures to cut wastages

● Respond promptly to customer complaints, suggest solutions to resolve complaints

● Manage / maintain outlet good image

● Training / coaching of new / current staff on customer service best practices

● Organize and supervise shifts

● Managing staff training, schedules and work performance.

● Preparing reports

● Analyze and forecast sales figures to maximize profits

QUALIFICATIONS :

● Bachelor Degree in Hospitality / Retail Management

● Proven work experience as Restaurant Manager / HospitalityManager

● Strong leadership skills.

● Excellent communication skills

● Customer service oriented

● Financial Management skills

BASIC FUNCTION

• Supporting management team in delivering successful operations, achieving the hotel objectives and improving revenue profitability.
• Supervise duties for all Front Office associates.
• Ensure all associates provide excellent customer service at all times, and to make sure that customers are satisfied with the products or services the organization offers, and to deal with customer feedbacks.
• Accountable full responsibility for the entire hotel operations including Rooms, F&B and Security management in the absence of the General Manager and all other Senior Managers of the hotel.

DUTIES & RESPONSIBILITIES

Daily

• Responsible for all activities of the Front Office as well as other hotel activities relating to the effective and efficient operations and day-to-day running of the hotel.
• Familiarize with all room situations of the hotel and competitors, all room types and rates, promotions and new package plans.
• Awareness and monitoring closely of room situation, expected occupancy, VIP arrivals, forecast, promotions, banquet and conference events.
• Ensures accurate room assignment for VIP arrivals and/or any special arrangements.
• Conduct room inspections for VIP arrivals. Look out for defects and makes necessary reports to the respective departments.
• Checks on the event board for the day to ensure all signage of events are correctly displayed.
• Ensures proper log of all incidents pertaining to the hotel on daily basis for Management reporting with appropriate details and take necessary actions to avoid future recurrence.
• Assisting associates at the Front Desk/Bell Counter or any other areas/sections of the hotel whenever required.
• Check and supervise all Front Office associates on tasks that have been assigned to them and accord guidance whenever required.
• Authorize the acceptance of cheques, cash advance, rebates and refunds on the basis of procedures established.
• Check on housekeeping discrepancies (skip/sleep) reports and physically inspect or verify the discrepant status and execute necessary actions or follow-up.
• Co-ordinate closely with Security associates in the investigation of any irregular activities during the period of duty.
• Must possess confident caliber to handle emergencies and crisis situation.
• Withhold confidential information from the press or public with an aim to preserve and protect the Hotel’s image and reputation after any occurrence of crisis. Ensures all questions from the press are politely and tactfully directed to the Marcom Manager.
• Maintain and ensures cleanliness and orderliness at the Front Desk and all areas of the lobby and public areas. Initiates corrective actions deemed necessary.
• Attends to all guests’ inquiries, feedback and compliments and attend to guests’ need promptly, efficiently and in a professional manner.
• Review Front Office policies and procedures and emergency action plans with the Assistant Front Office Manager/Senior Duty Managers to ensure contents are kept current and up to date.
• Handing over swiftly any outstanding items and issues encountered or anticipated to the next Duty Manager by clearly documenting them in the Duty Manager’s Logbook when necessary.
• Conduct daily briefing and brainstorm to all associates.
• Perform other duties that assigned by the Management.
• Weekly - Assign and approve duty roster for all Front Office associates.
• Monthly - Attend monthly Front Office meeting and provide solution and open discussion during day-to-day operation.
• Yearly - Ensure Hotel Vision, Mission and Core Value are met and executed accordingly. Guide associates who in doubt.

Job Requirements:

• Diploma or Degree in Hospitality, Hotel Management, or related field

• Minimum of 2–3 years of Front Office experience; candidates with experience as a Senior Front Office Executive ready to take on Duty Manager responsibilities are encouraged to apply

Skills & Competencies:

• Strong leadership and supervisory skills; able to guide and motivate Front Office associates

• Excellent customer service orientation, with the ability to handle guest complaints and feedback professionally

• Strong operational knowledge of hotel functions including Rooms, F&B, Security, and overall hotel operations

• Ability to manage multiple tasks and responsibilities efficiently in a fast-paced environment

• Good problem-solving, decision-making, and crisis management skills

• Attention to detail and ability to maintain high standards of cleanliness, orderliness, and operational efficiency

• Effective communication and interpersonal skills to liaise with team members, guests, and management

• Awareness of occupational health, safety, and emergency procedures

Additional Requirements:

• Confident and composed when handling emergencies or unexpected situations

• Able to work shifts, weekends, and public holidays

• Demonstrates professionalism, integrity, and the ability to maintain confidentiality

• Strong initiative and willingness to take responsibility for hotel operations in the absence of senior management