- Monday to Friday
- 9am to 6pm
- $ 2600 - $ 3200
- Boon Lay
Job Scope
1. Sales Order Administration
- Receive and review sales orders submitted by the sales team through the company order system (e.g. Google Form).
- Verify completeness and accuracy of all order details including customer information, product specifications, engraving details, and installation location.
- Ensure supporting documents (photos, artwork references, text for engraving) are properly submitted.
- Clarify missing or unclear information with the sales team before processing.
2. Order Processing & Workflow Coordination
- Create and manage internal job cases for each confirmed order.
- Allocate and distribute job details to relevant departments:
• Artwork Design Team
• Production Team
• Installation Team
3. Production Coordination
- Track production progress for:
• Memorial plaques
• Porcelain photos
• Engraving work
• Keepsake products
• Update internal order status once production is completed
4. Installation Scheduling
- Coordinate installation schedules with the installation team.
- Prepare daily work orders for installers including:
• Installation location
• Customer contact details
• Product details
• Site requirements
• Inform customers about scheduled installation dates.
5. Customer Communication
- Provide updates to customers regarding order status, artwork confirmation, production timeline and installation arrangements.
- Respond to customer inquiries regarding their memorial orders.
- Maintain professional and empathetic communication with bereaved families.
6. Documentation & Record Management
- Maintain accurate records of all sales orders and job progress.
- Ensure all customer data, artwork files and production details are properly archived.
- Update internal systems to reflect order status changes.
Requirements
- Diploma Holder
- Basic knowledge of Microsoft Office / Google Workspace
- Experience in administrative coordination, logistic, handling day in / day out orders purchasing / delivery preferred
The Supreme HR Advisory Pte. Ltd || 14C7279
Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580