Responsibilities
1. Facility Management:
o Monitor and manage data centre infrastructure including power, cooling, cabling, fire detection, and suppression systems.
o Ensure cleanliness and tidiness of the data centre, reporting any abnormalities or rule violations.
o Support maintenance, servicing, repair, and upgrading activities related to data centre facilities infrastructure.
2. Physical Access Control:
o Manage physical access to data centres and racks, ensuring compliance with security policies.
o Maintain physical key management and track access records.
o Monitor and report any suspicious activities or security violations.
3. Asset Management:
o Track and document all data centre assets throughout their lifecycle.
o Ensure secure storage of assets, including backup media and storage devices.
o Support asset audits, verification, and disposal processes.
4. Backup Media Management:
o Coordinate with suppliers for off-site storage and retrieval of backup media.
o Track inventory of backup media and handle faulty or damaged media.
o Provide monthly reports on backup media inventory.
5. Incident and Problem Management:
o Respond to and escalate incidents according to severity levels, providing regular updates until resolution.
o Perform routine physical inspections and document findings.
o Support service recovery and incident resolution efforts.
6. Compliance and Audit:
o Ensure compliance with company policies, security standards, and audit requirements.
o Provide support for audits and implement rectification plans for any noncompliance findings.
Working Conditions:
• Ability to work on different shifts, including nights, weekends, and holidays.
• On standby and contactable 24/7 for support and escalation.
