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We are looking for a reliable and hands-on Operations Assistant (Part-Time) to support day-to-day logistics and administrative activities. This role involves processing purchase orders, coordinating shipments, and assisting with basic warehouse tasks such as packing and unpacking goods.

Work Schedule

• 3 days per week (flexible and negotiable)
• Suitable for candidates seeking part-time or flexible working arrangements

Key Responsibilities

• Process and track purchase orders accurately and in a timely manner
• Coordinate and monitor incoming and outgoing shipments
• Liaise with suppliers, vendors, and internal teams on order and delivery status
• Assist with packing, labeling, and unpacking of goods
• Maintain accurate records of inventory and shipment documentation
• Perform basic stock checks and report discrepancies
• Support general operational and administrative tasks as required

Requirements

Education & Experience

• Certificate in Business Administration, Logistics / Supply Management, or equivalent
• Some experience supporting purchase order processes or logistics coordination is preferred
• Exposure to import/export shipments is an advantage

Skills & Competencies

• Basic proficiency in Microsoft Excel or similar tools
• Good organizational skills and attention to detail
• Ability to handle light physical work (packing and unpacking items)
• Reliable, responsible, and able to work independently
• Good communication and teamwork skills

What We Offer

• Flexible part-time schedule (3 days per week)
• Friendly and supportive working environment
• Opportunity to gain hands-on experience in operations and logistics
• Stable and structured work environment
• Training and guidance provided

Responsibilities

• Translate application storyboards and use cases into functional applications
• Design, build, and maintain efficient, reusable, and reliable code
• Integrate data storage solutions
• Ensure the best possible performance, quality, and responsiveness of applications
• Identify bottlenecks and bugs, and devise solutions to mitigate and address these issues
• Help maintain code quality, organization, and automatization

Skills

• Strong knowledge of .NET web framework
• Proficient in {C# and/or VB.NET}, with a good knowledge of their ecosystems
• Strong understanding of object-oriented programming
• Skill for writing reusable libraries
• Familiar with various design and architectural patterns
• Knowledge of concurrency patterns
• Familiarity with Microsoft SQL Server,RTPM
• Experience with popular web application frameworks
• Knack for writing clean, readable, and easily maintainable code
• Understanding of fundamental design principles for building a scalable application
• Experience creating database schemas that represent and support business processes
• Basic understanding of Common Language Runtime (CLR), its limitations, weaknesses, and workarounds
• Experience implementing automated testing platforms and unit tests
• Proficient understanding of code versioning tools {{such as Git, SVN, and Mercurial}}

About ST Engineering

ST Engineering is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of businesses across the aerospace, smart city, defence, and public security segments. Headquartered in Singapore, ST Engineering ranks among the largest companies listed on the Singapore Exchange.

Our history spans more than 50 years, and our strategy is underpinned by our core values – Integrity, Value Creation, Courage, Commitment and Compassion. These 5 core values guide every aspect of our business and are embedded in our ST Engineering culture – from the people we hire, to working with each other, to our partners and customers.

About our Line of Business – Cloud & Data Centre Solutions

ST Engineering Cloud and Data Centre Solutions Pte Ltd provides all aspects of cloud management, services, and solutions, from initial setup and migration to ongoing operations and optimization. Services include engineering works to design, build and provide facility management service for mission critical environments such data centers, disaster recovery, and business continuity sites.

Together, We Can Make A Significant Impact 

The Cloud Operations Lead will be responsible for leading a team of 6 to 10 engineers, including System Administrators, Endpoint Administrators, and Cloud SysOps Engineers.

You will guide the team by sharing best practices, processes, and methodologies. This role requires a hands-on approach, as the Cloud Operations Lead will be both a leader and an individual contributor. The team's responsibilities include, but are not limited to, a range of activities such as change management, incident management, problem management, vulnerability management, and more.

The Cloud Operations Lead possesses expert knowledge of the AWS cloud and is well-versed in ITIL operational processes. With a proven track record, you are prepared to oversee and mentor junior engineers, leading by example and implementing best practices for managing cloud infrastructure and applications. Additionally, you will ensure that customer Service Level Agreements are promptly addressed.

Be Part of Our Success

• Serve as the primary point of contact for customers regarding operational issues, ensuring timely and effective resolution.
• Provide coaching and guidance to the team of engineers, fostering a culture of operational excellence.
• Assign, delegate, and manage the workload of team members, ensuring tasks are distributed effectively and efficiently.
• Oversee team operations related to security, vulnerabilities, and patch management, ensuring systems and infrastructure are up to date and secure.
• Proactively address daily events, tasks, incidents, and problems, ensuring prompt resolution and minimal impact on operations.
• Lead and actively participate in discussions with Cloud Service Providers, OEMs, and principals, staying abreast of the latest industry trends and technologies.

Qualities We Value

• Minimum of 5 years of experience working in an enterprise environment.
• Strong knowledge of IT service management (ITSM) frameworks such as ITIL.
• Familiarity with IT security and compliance standards.
• Excellent communication and interpersonal skills for effectively collaborating with cross-functional teams and stakeholders.
• Possess strong technical knowledge in one or more of the following domains: System administration, Networking, Cybersecurity, Business Continuity, MS Active Directory & IAM, End Users Computing, etc.
• Familiarity with enterprise-class applications such as Tenable, CyberArk, NetBackup, Splunk, Palo Alto, Symantec Endpoint Protection, etc.

Our Commitment That Goes Beyond the Norm

• An environment where you will be working on cutting-edge technologies and architectures.
• Safe space where diverse perspectives are valued, and everyone’s unique contributions are celebrated. 
• Meaningful work and projects that make a difference in people’s lives.
• A fun, passionate and collaborative workplace.
• Competitive remuneration and comprehensive benefits.

ABOUT THE ROLE

We are looking for an experienced hands-on Engineering Team Lead who reports directly to the Senior Vice President Engineering. This role requires equal strength in technical execution and leadership, combined with people management and strategic influence. You will manage a talented D2E Analyze-Team, shape engineering practices, and collaborate directly with senior leadership across D4L and its partners. As the Analyze-Team lead, you will be actively involved in the technical work contributing to architecture decisions, code reviews, and development to stay close to the challenges your team faces every day.

You will be responsible for enabling your team to deliver high-quality software while continuously improving our engineering practices, architecture, and ways of working.

The ideal candidate brings not only strong leadership and hands-on engineering skills, but also a mindset that questions assumptions, challenges existing approaches, and drives meaningful improvements.

KEY RESPONSIBILITIES

Technical Leadership

• Own the technical direction of the D2E Analyze team within Data4Life, including architecture decisions, and platform strategy
• Lead performance engineering: design and execute systematic performance tests, profile query execution plans across HANA, PostgreSQL, and MS SQL, and implement tuning strategies for analytical workloads at scale
• Drive the integration and ongoing evolution of D2E within partner environments, in particular within the Mount Sinai AIR·MS environment
• Experience contributing to or influencing of technical and organizational decisions at senior leadership level, i.e. ability to negotiate priorities with product managers, or challenge assumptions with senior management
• Guide technical excellence: drive technical decisions and architecture discussions, ensure high standards in software design, code quality, and reliability, help the team balance speed, scalability, and maintainability, identify and address technical debt and system risks
• Collaborate with other team leads to align on shared architecture and platform decisions especially when it comes to OMOP CDM extensions and ETL pipelines, ensuring clinical data from structured and unstructured sources is correctly modeled and queryable
• Write production-grade code: TypeScript services, APIs, and frontend components, test-suites
• Build and maintain infrastructure:  Write Helm charts, configure Kubernetes manifests, set up and troubleshoot Azure resources
• CI/CD pipelines: Design and maintain GitHub Actions workflows end-to-end
• Optimize data workloads: Write and tune analytical queries, design schemas, troubleshoot performance
• Contribute to the engineering roadmap and longer-term technical strategy

Stakeholder and Partner Management

• Excellent stakeholder management and communication skills
• Serve as the primary technical interface with Mount Sinai’s engineering and research teams, translating complex requirements into clear engineering decisions and managing expectations on timelines and deliverables
• Engage with external technical counterparts who may have strong, competing views. The ability to build productive working relationships while maintaining technical integrity is essential
• Communicate directly with non-engineering stakeholders to understand requirements and communicate technical trade-offs
• Manage delivery timelines and coordinate with product and stakeholders across different time zones

People Management

• Proven experience leading engineering teams in a fast-paced production environment with a track record of shipping complex software reliably
• Lead and grow the team: Passion for building high-performing teams and mentoring a team of talented software engineers. 
• Foster a culture of ownership, collaboration, and continuous improvement. 
• Support career development, provide feedback, and performance management and create an environment where engineers can perform their work at highest level
• Contribute to engineering hiring and team structure decisions

TypeScript

• Extensive, production-level TypeScript experience across frontend and backend
• Deep understanding of the type system, async patterns, and ecosystem tooling
• Experience building and maintaining RESTful and GraphQL APIs

Data Engineering & Analytical Databases

• Hands-on production experience with analytical/columnar databases  including schema design, performance tuning, query optimization, and administration (e.g., ClickHouse, DuckDB, BigQuery, Redshift, SAP HANA)
• Strong working knowledge of PostgreSQL and MS SQL Server, including index strategies, execution plan analysis, and partitioning
• Proven ability to optimize complex analytical queries across columnar and row-oriented databases: indexing strategies, execution plans, partitioning, and materialization

DevOps & Infrastructure

• Writes and maintains Helm charts for application releases
• Kubernetes experience: deployment, scaling, networking, production troubleshooting
• Working knowledge of MS Azure cloud services (AKS, Storage, Networking)
• Builds and maintains CI/CD pipelines with GitHub Actions, including test automation and deployment gates

STRONGLY PREFERRED

The following are not strict requirements but will have significant weight during the candidate evaluation:

• Knowledge of OMOP CDM (Observational Medical Outcomes Partnership Common Data Model): Experience with OMOP data modeling, ETL pipeline, vocabulary management and CDM extensions
• Familiarity with HL7 FHIR and related healthcare interoperability standards
• Experience with other healthcare data standards (ICD, SNOMED CT, LOINC, RxNORM, DICOM, CDISC)
• Familiarity with SAP HANA is a plus, particularly given its use in the AIR·MS project at Mount Sinai and in D4L’s largest active research program.
• Experience with unstructured health data: NLP pipelines, clinical NLP tools, or integration of unstructured text into OMOP-based workflows
• Background in health data analytics, clinical research informatics/biomedical informatics, or real-world evidence platforms
• Frontend development experience: familiarity with modern frontend frameworks is preferred, in particular experience with analytics-facing UI components
• Experience contributing to open-source software projects

GOOD TO KNOW

• For faster application processing, please submit your application directly to our jobs portal - https://employmenthero.com/sg/jobs/position/d4l-data4life-asia-limited-engineering-team-lead-data2evidence-a8njl/
• This role requires regular on-site work in our Singapore office.
• This role involves close collaboration with our German team and international partners across regions.
• Applicants should currently be based in Singapore.

WHY YOU WILL LOVE WORKING WITH US

This role offers the opportunity to lead a talented team while influencing how engineering evolves across the organization. You will play an important role in improving systems, processes, and collaboration - helping us build better technology and stronger teams.

What we offer:

• Meaningful work with real-world impact: Contribute directly to developing digital health solutions that positively impact the health and quality of life of others while finding personal fulfillment in your role.
• A direct technical role in a platform used by research programs spanning millions of patients across multiple continents
• The opportunity to shape engineering practices and technical direction
• A collaborative environment with experienced international engineers and product teams across Singapore, Potsdam and Berlin
• Competitive compensation and benefits, e.g.  first-class corporate health insurance, subsidised gym memberships, subsidized home broadband benefit
• Generous education budget for courses, books, conferences, and professional development.

ABOUT DATA4LIFE

Data4Life (D4L data4life gGmbH) is a nonprofit health technology organization headquartered at the Hasso-Plattner-Institut in Potsdam, Germany. Founded in 2017 and funded by the Hasso Plattner Foundation, D4L’s vision is to make the world a healthier place.

Our flagship platform, Data2Evidence (D2E), is an open-source real-world data (RWD) analytics environment. D2E bridges standardized health data and cutting-edge research to enable researchers and healthcare organizations to explore, query, and extract insights from large observational datasets. It is built on the OHDSI framework and the OMOP Common Data Model.

With an international team, we work together on the mission to digitalize health research. By linking technology and research, we make health data available to research in a comprehensive, digital, and secure way. Our interdisciplinary team in Potsdam, Berlin, and Singapore brings together experts from fields such as product development, digital engineering, data security, and science. The Singapore engineering team is central to D2E platform development and institutional delivery.

We care about diversity: Many different lives, careers, and development paths lead to Data4Life. We welcome experts from a wide range of backgrounds and experiences to our international team, offering everyone equal opportunities to be themselves and develop to the best of their abilities. Diversity, equality, and inclusion are not just nice words at Data4Life – we put them into practice in all of our activities and projects, striving to incorporate them into our everyday work. For this reason, we signed the Charta der Vielfalt (Diversity Charter) in 2022.

• Requirements Gathering & Designing: Liaison with SMEs to understand their Business Requirements and advise them efficient system solutions. If required, guide the clients in re-engineering their Business Processes. Also educate them on alternatives for system design & advice how to achieve desired business outcomes.

• Implementation: Configure and Test SAP SuccessFactors modules.

• Data Migration: Perform/Support Data Migration as required.

• Client Engagement: Setup relevant data within the configured SAP SuccessFactors module, so as to showcase to client the end-to-end business process. Collect & process the feedbacks from Clients, to make necessary system changes. Also extend extensive support to Clients when they test SAP SuccessFactors modules.

• Training: Educate clients on how to use SAP SuccessFactors modules.

• Documentation: Diligently document Business Requirements so as to baseline for implementation. Prepare training materials & other documents required for successful completion of the project.

• Support: Post implementation, understand the requirements / issues from the client and provide necessary technical solutions. This could include fixing issues and/or implementing new features based on business need.

• In addition to working with Enterprise customers on SF module(s), Consultant(s) will be given an opportunity to learn additional SAP SuccessFactors modules through RA’s HRTA program designed for experienced SF Consultants and will receive HRTA Certificate upon successfully completing the business case presentation to RA’s HR-Tech mentor team. To find out more about RA’s HRTA Program, please refer to https://rollingarrays.com/hrta/

 Technical Skills Proficiency Level& Skill Upgrade Path (Hiring team will map your profile based on below parameters and the answers submitted through the SF Lateral hiring form (https://forms.zohopublic.com/june4/form/SFLateral/formperma/34H-vdzWabBvFR_pNICK7LNg4M0PM5WLpKtsRSBP1Uo) )

JOB REQUIREMENTS

• Having a full-time degree from a recognized institute.
• Relevant years of experience in one or more areas given in listed below :
• SAP SuccessFactors (SF) HRIS End User / Administrator who is responsible for actively maintaining organization’s SF Systems OR
• SF Consultant who have contributed in SAP SuccessFactors Implementation projects i.e. requirements gathering, documentation, configuration, testing, providing administration training, performing data migration, managing User Acceptance Test (UAT). 
• Dynamic individual with strong communication and presentation skills possess solid problem solving and consultative skills to engage and build relationships with large organizations stakeholders. 
• Successfully navigate through challenges to complete the deliverables within deadlines and ensure that the quality of deliverables meet client expectations.
• Ability to collaborate with large team and work for the common goal.

Lead Technical Manager

• Working Days & Hours: Monday to Friday, 8.30am to 6pm. Willing to commit for work outside working hours, if required.
• Location: Tiong Bahru, Commonwealth, Redhill Office at Outram Road
• Salary Range: basic up to $7000; transport 750 (car) or 400 (motorbike) or by reimbursement basis; HP by reimbursement basis

Job Summary:

• The Lead Technical Manager will be responsible for managing a group of Technical Officer for security equipment installation, testing, commissioning and system programming in accordance to required standards.

Job Responsibilities:

• Oversee the whole process of service cum maintenance workflow.
• Front line contact with client representatives on all service/maintenance related issues.
• Lead a team of service team members.
• Prepare service scope and develop service plans, define resource loading, skill requirements, tracking milestones and metrics.
• Determine new, creative ways to employ teams on service deliveries and distribute responsibilities.
• Manage day-to-day client interactions and expectations for optimal results
• Continually seek and capitalize upon opportunities to increase customer satisfaction and deepen client relationships.
• Possess a knowledge base of each client's business, organization and objectives.
• Be responsible for operationally managing multiple aspects of the team.
• Must be a team player.
• Ensure smooth progress and timely delivery and completion of maintenance commitments to clients
• Perform a wide variety of technical and non-technical tasks.
• Enhance current documentation of all infrastructure components and operation processes.
• Track and identify the new opportunities to improve our methodology and training offerings.
• Build technical relationship with prospects or existing/new customers.
• Sets targets, implements guidelines, and assists with any issues the team member may have.
• Communicates effectively with clients to identify needs and evaluate alternative technical solutions and strategies.
• Handle customer complains.
• Participate in all programs and enforces all policies relating to performance evaluations and career development planning.
• All other duties as assigned by management.

Job Requirements:

• Minimum 6 years related experience
• Diploma or Degree in Electrical / Mechanical Engineering/Computer Science or its equivalents
• Experience in the Security and CCTV industry and exposure to products and operations will be an added advantage

If you are keen to apply, please send me your resume and job applied for on WhatsApp at 9789 3505 or email me at anabel.thesupreme@gmail.com (˶ᵔ ᵕ ᵔ˶)

❄️Anabel Boon Xue Qi | Recruitment Consultant (R25159272) |

About EPOS

Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions), EPOS is a leading Point-of-Sale (POS) digital solutions provider.

Supporting Ant International's mission to empower SMEs, EPOS serves as the central hub of its global merchant payment services provider, Antom, delivering integrated O2O digital, payment, and banking solutions to SMEs worldwide—empowering Every Point Of Success in their business growth.

With a growing presence across Southeast Asia, we're looking for passionate individuals to join our diverse and driven teams. Be part of our journey as we expand to create meaningful, impactful changes for businesses around the world.

Role Summary

The Payments Operations Team Lead is responsible for ensuring the smooth and reliable processing of payment transactions across all merchant touchpoints. This role will focus on transaction performance, settlement accuracy, and issue resolution, while also supporting on-ground deployment and merchant activation to ensure end-to-end operational excellence.

Payments Operations & Performance Management

• Monitor and manage daily payment operations, ensuring high transaction success rates across POS and payment systems
• Track and analyze transaction trends, failures, and system performance
• Work closely with Product and Tech teams to improve payment flows, system reliability, and user experience
• Support merchant lifecycle from onboarding to activation with a focus on payment readiness

Transaction Issues, Settlement & Reconciliation

• Act as the main point of contact for payment-related escalations (e.g. failed transactions, delayed settlements, discrepancies)
• Investigate and resolve issues by coordinating with internal teams and external partners (banks, payment providers)
• Support reconciliation and settlement processes to ensure accuracy and timeliness of payouts
• Monitor chargebacks, refunds, and disputes, ensuring proper handling and resolution

Process Optimization & Controls

• Identify recurring operational or payment issues and implement process improvements
• Develop and maintain SOPs for payment operations, incident management, and reconciliation processes
• Ensure compliance with internal controls, audit requirements, and payment regulations
• Drive initiatives to reduce transaction failures and improve operational efficiency

Field Operations & Merchant Enablement

• Oversee merchant onboarding, device setup, and activation to ensure payment systems are correctly configured
• Coordinate with field technicians and vendors for installations and issue resolution when required
• Ensure smooth handover from Sales to Operations with strong focus on payment readiness
• Provide on-ground support for complex deployments or high-value merchants when necessary

Requirements

• 3-5 years of experience in payments operations, fintech, or related operational roles
• Exposure to POS systems, payment gateways, acquiring, or financial operations is preferred
• Strong analytical mindset with ability to interpret transaction data and identify issues
• Experience handling reconciliation, settlements, or payment-related investigations is a strong advantage
• Ability to manage cross-functional stakeholders including Product, Tech, Finance, and external partners
• Hands-on, structured, and able to operate in a fast-paced environment

About ST Engineering

ST Engineering is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of businesses across the aerospace, smart city, defence, and public security segments. Headquartered in Singapore, ST Engineering ranks among the largest companies listed on the Singapore Exchange.

Our history spans more than 50 years, and our strategy is underpinned by our core values – Integrity, Value Creation, Courage, Commitment and Compassion. These 5 core values guide every aspect of our business and are embedded in our ST Engineering culture – from the people we hire, to working with each other, to our partners and customers.

About our Line of Business – Cloud & Data Centre Solutions

ST Engineering Cloud and Data Centre Solutions Pte Ltd provides all aspects of cloud management, services, and solutions, from initial setup and migration to ongoing operations and optimization. Services include engineering works to design, build and provide facility management service for mission critical environments such data centers, disaster recovery, and business continuity sites.

Together, We Can Make A Significant Impact

We are seeking an experienced AWS Platform Lead to lead the end-to-end onboarding of new AWS accounts and workloads into our AWS Landing Zone environment, built with AWS Control Tower and aligned with CIS and AWS Foundational Security Best Practices.

As a AWS Platform Lead, you will act as the primary liaison between application teams, cloud engineering, and security teams — ensuring each new AWS account is provisioned, configured, and handed over to operations with compliance, security, and governance fully in place.

Be Part of Our Success

Onboarding Process Management

• Own and manage the AWS account onboarding process from request intake to production readiness.
• Work closely with application and business teams to understand requirements and timelines.
• Coordinate with Cloud Engineering, Security, Networking, and DevOps teams for necessary configurations.

Account Provisioning & Configuration

• Oversee AWS account creation via Control Tower Account Factory.
• Ensure baseline controls (GuardDuty, Security Hub, IAM Identity Center, CloudTrail, etc.) are enforced as part of Infrastructure as Code.
• Confirm network connectivity (VPC, Transit Gateway, etc.) and restrictions are correctly applied.

Compliance & Security Assurance

• Validate that CIS and AWS Foundational Security Best Practices are met before handover.
• Facilitate reviews with Security Engineers for compliance posture and remediation.

Stakeholder Communication

• Act as the primary point of contact for onboarding-related queries.
• Provide onboarding status updates to stakeholders and management.
• Maintain onboarding documentation, FAQs, and knowledge base for self-service guidance.

Continuous Improvement

• Identify and implement process improvements, automation opportunities, and efficiency gains in onboarding workflows.
• Collaborate with DevOps teams to embed automation pipelines for account setup.

Qualities We Value

• 5+ years in enterprise scale IT operations, cloud service delivery, or project management (AWS experience preferred).
• Strong understanding of AWS Control Tower, AWS Organizations, IAM, networking, and core security services.
• Familiarity with CIS Benchmarks, AWS Well-Architected Framework, and security best practices.
• Proven ability to manage structured workflows and process documentation.
• Excellent communication skills for working with both technical and non-technical audiences.
• Technical exposure in Infrastructure-as-Code (Terraform, CloudFormation); CI/CD pipelines (Jenkins, GitLab CI); Security & compliance (IAM, Security Hub, AWS Config).
• AWS Certified Solutions Architect or other relevant AWS certifications are a plus.

Our Commitment That Goes Beyond the Norm

• An environment where you will be working on cutting-edge technologies and architecture.
• Safe space where diverse perspectives are valued, and everyone’s unique contributions are celebrated.
• Meaningful work and projects that make a difference in people’s lives.
• A fun, passionate and collaborative workplace.
• Competitive remuneration and comprehensive benefits.

About EPOS

Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions), EPOS is a leading Point-of-Sale (POS) digital solutions provider.

Supporting Ant International's mission to empower SMEs, EPOS serves as the central hub of its global merchant payment services provider, Antom, delivering integrated O2O digital, payment, and banking solutions to SMEs worldwide—empowering Every Point Of Success in their business growth.

With a growing presence across Southeast Asia, we’re looking for passionate individuals to join our diverse and driven teams. Be part of our journey as we expand to create meaningful, impactful changes for businesses around the world.

About the Role

We are seeking a hands-on and people-oriented Assistant Manager, Customer Service to support the Operations and Customer Service Head in overseeing daily operations, administrative matters, and service excellence initiatives. This role is responsible for managing the customer service training team while remaining closely involved in frontline operations.

The ideal candidate has strong ground-level customer service experience, proven people management skills, and practical exposure to POS systems in an operational environment.

Key Responsibilities

Operations & Department Support

• Support the Operations and Customer Service Head in day-to-day departmental coordination, planning, and administrative matters.
• Assist in implementing and reviewing customer service policies, procedures, and SOPs to ensure consistent service standards.
• Monitor operational performance and identify service gaps or improvement opportunities.
• Prepare reports, presentations, and operational documentation for management review.

Team & People Management

• Manage, coach, and supervise a team of Customer Service Trainers to ensure effective onboarding and continuous development.
• Conduct regular team check-ins, performance reviews, and coaching sessions.
• Support manpower planning, scheduling, and deployment in collaboration with the department head.
• Foster a positive, accountable, and service-oriented team culture.

Training & Service Excellence

• Oversee the planning and execution of customer service training programmes, including POS-related training.
• Ensure training materials remain relevant and aligned with operational and system updates.
• Observe frontline service delivery and provide on-the-ground coaching or corrective guidance.
• Support initiatives to improve customer satisfaction, service recovery, and overall service quality.

Requirements
Experience & Background

• Minimum 3–5 years of customer service experience, with hands-on frontline exposure.
• Proven experience in a supervisory or people management role.
• Prior experience working with POS systems in a customer service or operations environment.

Skills & Competencies

• Strong people management, coaching, and leadership skills.
• Solid understanding of customer service operations and training frameworks.
• Ability to balance operational, administrative, and people management responsibilities.
• Good communication and stakeholder management skills.
• Organised, detail-oriented, and able to manage multiple priorities.

Job Description: 

We are looking for a dedicated Business Development Lead for Uniform Division. 

Key Scope

Analyse sales trends and support forecasting sales.

Manage uniform ordering and site planning for sales of uniform.

Ensure accuracy in SKU, sizing, pricing.

Liaise with Suppliers and Factories

Support Tender submissions 

Identify opportunities to improve sales and profitability

Coordination with external and internal customers 

Travel oversea occasionally 

Work Arrangement:

Mainly office-based ( Daily Reporting to Office)

Occasional school visits for meeting and sample submission for tenders. 

Knowledge on fabric or school uniform or working experience in the related field will be an advantage.

Proficient in Computer applications for reporting purposes.

Job Type

Full Time 

Location

14 Arumugam Road Spore 409959 

MRT Station

Macpherson Station 

At Aleph, we design human experiences by asking the right questions. Here, you’d find a curious breed of creative engineers spread across the globe, specializing in craft, strategy, and technology. With a keen ear to the ground, we turn big dreams into user-first digital solutions by design. Through rigorous prototyping, close collaboration, and responsive engineering, we commit to creating a future that leaves our craft, community, and clients better than before we began.

We are on the lookout for a Squad Lead to join our company who is well-versed in Agile processes and practices. You will provide strong technical leadership for the squad. You are proficient in facilitating collaboration and open communication, promoting creativity and accountability, and removing blockers where necessary. A servant leader with bold gumption and a ‘We Can Do It’ creed will describe you perfectly.

Key Responsibilities

• Be accountable for the technology direction, oversee adherence to technology, SDLC, and Agile standards and policies, and promote a culture of continuous improvement
• Drive technical improvements in the SDLC and automation frameworks, coming with a technical background in Backend development, Frontend development, or Mobile development.
• Be accountable for team productivity, quality, and delivery in accordance with timelines
• Plan and orchestrate the execution of tasks while functioning as an individual contributor
• Manage resource allocation and prioritization effectively
• Mitigate risks and remove impediments that impact team cohesion or project timelines
• Monitor progress, highlight issues encountered, flag potential roadblocks early, mitigate risks, and manage issues appropriately.
• Stay on top of delivery efficiency and unblock any impediments to the technical delivery for the team
• Review and approve PR’s of the development team, maintaining vigilant and effective code quality
• Champion scrum principles, ensuring scrum activities remain effective and purposeful
• Coach and empower team members, encourage growth and knowledge sharing, facilitate continuous improvement, and build team cohesion
• Mentor team members through constructive feedback and inspire them to achieve optimal performance
• Manage backlog through timely feedback with the team
• Coach, motivate, and drive the delivery team with technical leadership and vision.

Prerequisites

• 7+ years of experience in leading technical teams.
• Experience in a software development role, delivering high-quality applications.
• In-depth knowledge of industry standard best practices and full SDLC, and proficiency with Agile methodologies.
• Substantial expertise in full-stack development technologies in frontend or backend, tools, design solutioning, and familiarity with Agile methodologies.
• Possess software architecture and design skills to guide the development of solutions that are secure, scalable, and reliable enterprise applications delivery.
• Excellent written, verbal, and presentation skills
• Foresighted behavioral attitude for effective delivery management
• Hands-on experience and close to the modern technology stack
• Proven ability to manage competing priorities in a fast-paced environment.
• Self-motivated, able to work independently and thrive in a fast-paced, multi-tasking, high productivity environment.

Benefits

• Competitive salary (compensation will be based on experience)
• Medical insurance
• A solid team behind you: great people who love what they do
• A fun and fast-paced culture that promotes learning and knowledge sharing
• Opportunities for personal and professional growth offerings from our in-house Learning @Aleph Academy, Flocket meetups, timely training for skills upgrade, workshops, and conferences.

Get in touch

Please visit www.aleph-labs.com or drop us an email at careers.sg@aleph-labs.com.

Aleph is an equal opportunity employer, and we work in an engaging, collaborative environment where ideas are shared freely. By uncovering insights and opportunities, we inspire everyone to dream big towards future solutions.

Exciting overseas travelling & Performance-Based Earnings – Join Our Team!

Are you a go-getter, eager to learn, and bring a positive vibe? We want you!

What You’ll Do:

✨ Attend fun workshops to learn about our services and products

✨ Help grow sales and expand our client’s market share

✨ Meet new people and make great connections

✨ Lead a sales and marketing team, and help them grow too!

What We Offer:

• Travel opportunities – both locally and internationally

• Coaching and support to help you grow

• Get involved in cool, creative campaigns

• A positive, friendly team that’s got your back

• Step outside your comfort zone and level up

• Uncapped Earnings – sky’s the limit!

Interested? Click “Apply Now” to submit your resume and application form.

Key Responsibilities

Stakeholder & Delivery Leadership

• Partner with senior business and technology stakeholders to align solutions with enterprise strategy
• Translate business objectives into clear, actionable functional and non‑functional requirements
• Influence prioritisation, scope, and delivery decisions across concurrent initiatives
• Manage evolving stakeholder expectations across regional teams

Business Analysis & Solution Design

• Lead end‑to‑end business analysis for enterprise workflow and case management platforms
• Define future‑state (“to‑be”) processes, operating models, and customer/analyst journeys
• Perform impact assessments and support roadmap and funding proposals
• Collaborate with architects and delivery teams to ensure design feasibility and scalability

Team Leadership & Capability Building

• Lead and mentor a team of business analysts
• Set standards for analysis, documentation, and stakeholder engagement
• Contribute to capability uplift and knowledge transfer across the organisation

Governance, Testing & Change

• Support change management, testing strategy, and deployment planning
• Assess change requests and their impact on scope, timeline, and cost
• Ensure adherence to internal governance, risk, and technology frameworks

Requirements

• 12–15+ years of experience in business analysis, enterprise transformation, or technology‑enabled change initiatives
• Prior experience working in regulated or highly controlled environments such as financial services, insurance, or large complex organisations
• Strong understanding of enterprise business processes, governance‑driven workflows, and control frameworks
• Proven ability to translate business, policy, or regulatory requirements into functional and non‑functional system requirements
• Experience leading analysis for enterprise platforms such as workflow, case management, or operations systems
• Demonstrated capability in defining future‑state operating models, processes, and solution designs
• Solid exposure to product lifecycle management and end‑to‑end delivery frameworks
• Strong analytical, problem‑solving, and process design skills with the ability to balance business and technology considerations
• Experience collaborating with technology teams, architects, and delivery partners to ensure scalable and sustainable solutions
• Proven leadership experience managing or mentoring senior business analysts
• Ability to operate effectively in complex, ambiguous, and fast‑changing environments
• Excellent stakeholder management, communication, and influencing skills across senior levels
• Experience supporting change management, testing, and deployment activities in large programmes
• Ability to assess scope, cost, and delivery impacts associated with change requests
• Tertiary qualification in Business, Technology, Engineering, Finance, or equivalent practical experience

About ST Engineering

ST Engineering is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of businesses across the aerospace, smart city, defence, and public security segments. Headquartered in Singapore, ST Engineering ranks among the largest companies listed on the Singapore Exchange.

Our history spans more than 50 years, and our strategy is underpinned by our core values – Integrity, Value Creation, Courage, Commitment and Compassion. These 5 core values guide every aspect of our business and are embedded in our ST Engineering culture – from the people we hire, to working with each other, to our partners and customers.

About our Line of Business – Cloud & Data Centre Solutions

ST Engineering Cloud and Data Centre Solutions Pte Ltd provides all aspects of cloud management, services, and solutions, from initial setup and migration to ongoing operations and optimization. Services include engineering works to design, build and provide facility management service for mission critical environments such data centers, disaster recovery, and business continuity sites.

Together, We Can Make a Significant Impact

We are seeking an experienced Engineering Lead to spearhead one of our AWS Cloud Services. This is a hands-on leadership role where you will architect and deliver secure, scalable, and cost-efficient AWS solutions while guiding a team of talented engineers. You will own Infrastructure as Code (IaC) practices, champion automation, and serve as the subject matter expert for AWS services and technologies.

Beyond technical excellence, you will foster strong relationships with stakeholders, ensuring alignment between business needs and cloud capabilities. Your leadership will shape the future of our cloud platform, enabling innovation, compliance, and operational excellence.

Be Part of Our Success 

• AWS Cloud Engineering: Own the architecture, design, and delivery of secure, scalable, and cost-efficient AWS solutions
• Team Leadership: Mentor engineers, build technical capabilities, and foster a culture of collaboration and DevOps excellence
• Customer Engagement: Act as a trusted technical advisor, managing relationships with internal stakeholders and external partners to ensure alignment and satisfaction
• Governance & Compliance: Develop solutions to meet evolving security, compliance, and governance requirements
• Innovation & Continuous Improvement: Identify opportunities to improve productivity, reliability, and scalability
• Infrastructure as Code: Drive automation using Terraform, Terraform Enterprise, GitLab CI/CD pipelines, and Ansible Automation Platform for consistent deployments
• Automation & DevOps: Enhance and maintain automation frameworks (Lambda, Step Functions, SSM Documents, Bash/PowerShell scripts) to improve operational efficiency

Qualities We Value 

• 5+ years in cloud engineering, with at least 2 years in a leadership role
• Proven ability to lead teams, mentor engineers, and manage complex projects
• Ability to build and maintain strong relationships with stakeholders, communicate technical concepts clearly, and manage expectations
• Deep knowledge of AWS services (EC2, S3, RDS, IAM, VPC, Lambda, Step Functions, etc.).  AWS certification will be advantageous
• Hands-on experience with Terraform, GitLab CI/CD, Ansible, and scripting (Bash, PowerShell, Python)
• Familiarity with cloud security frameworks and compliance standards (CIS Benchmarks, AWS Foundational Security Best Practices)

Our Commitment That Goes Beyond the Norm

• An environment where you will be working on cutting-edge technologies and architectures.
• Safe space where diverse perspectives are valued, and everyone’s unique contributions are celebrated.
• Meaningful work and projects that make a difference in people’s lives.
• A fun, passionate and collaborative workplace.
• Competitive remuneration and comprehensive benefits.

Role& Accountabilities:

• Assure compliance with KC site Environment, Health and Safety Management System(EHSMS) and Quality Management System (QMS) requirements, policies and procedures

• Ensure conformance to product specifications and team delivered quality products, quality d efects are identified and rectified immediately

• Achieve the production target and limit the waste within budget within the shift

• Encourage cohesiveness of the team to support the department’s objectives

• Allocates and guide the team members to perform required tasks safely and efficiently

• Ensure that all SOP and check list are accomplished during the operations

• Lead problem solving and guide the team member to resolve the machine issues within the crew

• Initialed the jobs rotation and crew training

• Ensure alignment to corporate/regional internal control guidelines when putting up process and procedures

About the Role:

We are looking for a Lead AI Manager to work closely with the AI Product Lead in designing, developing, and deploying AI-driven solutions. This role bridges AI solution architecture and data engineering, focusing on Natural Language Processing (NLP), Computer Vision, scalable software architectures, and robust data pipelines. The ideal candidate will have expertise in AI/ML development, data processing, and software engineering, ensuring seamless data integration for AI-driven insights. This role involves collaborating with cross-functional teams to build high-impact AI applications.

Key Responsibilities:

• Collaborate with the AI Product Lead to define and drive the technical roadmap for AI and data-driven products.
• Architect and develop AI solutions for both in-house applications and consulting engagements.
• Design and implement data pipelines and ETL workflows to process unstructured data (PDFs, Word, Excel) into structured formats for analysis and AI models.
• Create and maintain APIs to integrate structured data with AI, visualization, and reporting systems.
• Optimize system architecture to ensure scalability, reliability, and security of AI-driven applications.
• Ensure best practices in software development, including CI/CD, testing, and code quality.
• Collaborate with data scientists, cloud engineers, and software developers to align data engineering outputs with AI/ML requirements.
• Develop and manage data storage solutions for real-time and retrospective analysis.
• Establish mechanisms for validating, monitoring, and ensuring data accuracy within AI-driven pipelines.
• Stay up to date with advancements in AI, ML, and data engineering trends.

Requirements:

• Bachelor's or Master's degree in Computer Science, Software Engineering, Data Engineering, or a related field.
• 8+years of experience in AI/ML, software development, and/or data engineering, with at least 3 years in an architecture-focused role.
• Hands-on experience with AI/ML frameworks (TensorFlow, PyTorch, Hugging Face) and data pipeline frameworks (Apache Airflow).
• Proficiency in Python, SQL, and data processing libraries (Pandas, OpenPyXL, PyPDF).
• Experience with cloud platforms (AWS, Azure, GCP) and deploying AI models in production.
• Strong understanding of database design, including relational and non-relational databases.
• Experience integrating unstructured document data into structured databases for AI applications.
• Deep understanding of software architecture, microservices, and DevOps practices.
• Strong problem-solving skills and ability to work in a fast-paced, dynamic environment.
• Excellent communication and collaboration skills.

Nice to Have:

• Experience with MLOps and AI model lifecycle management.
• Knowledge of regulatory and ethical considerations in AI development.
• Experience with construction or real estate performance metrics (if applicable).
• Contributions to open-source AI/ML or data engineering projects.

Job Summary

Develop and maintain software solutions using Python and DevOps practices, leveraging strong Linux and on-premises infrastructure expertise to support efficient CI/CD pipelines and cloud-native environments.

Responsibilities

• Develop and maintain software applications using Python, applying object-oriented programming concepts to deliver scalable solutions
• Design, implement, and manage CI/CD pipelines using Jenkins to automate software build, test, and deployment processes
• Administer and troubleshoot Linux-based systems to ensure stable on-premises infrastructure operations
• Execute SQL commands and analyze data to support application functionality and data integrity
• Deploy and manage cloud-native technologies such as OpenShift and Kubernetes to optimize container orchestration and application scalability
• Collaborate with cross-functional teams to integrate DevOps practices and improve software delivery efficiency

We are looking to speak to Product Managers who ensure that the right work is prioritized and delivered so digital products effectively meet user needs and stay relevant over time. This involves setting a clear product vision and guiding the team toward it, while balancing user expectations, technical feasibility, and design objectives. On a daily basis, the role requires coordinating across multiple disciplines to ensure smooth and successful product delivery.

Key Responsibilities

• Define and align on product vision, strategy, and roadmap with the Product Owner and stakeholders
• Manage the full product lifecycle, from planning and launch to iteration and growth
• Design, test, and optimize user journeys through experiments and data-driven insights
• Conduct user research and analyze usage data to inform product decisions
• Translate product strategy into clear, actionable requirements for engineering and delivery teams
• Evaluate solution options, prioritize features, and tailor offerings for different user segments
• Drive user adoption, engagement, and sustainable growth
• Manage budgets, resources, and funding requirements
• Coordinate across functions such as engineering, design, marketing, legal, and finance
• Ensure product quality, security, performance, and compliance standards are met
• Maintain clear documentation, run effective meetings, and track delivery progress

Requirements

• Diploma or Degree in Computer Science, IT, Engineering, or related fields
• Minimum 5 years of relevant experience in product management, business analysis, or solution design
• Experience with Agile, Cloud, Design Thinking, and modern product development practices
• Strong analytical, problem-solving, and communication skills
• Proven experience working closely with engineers and designers
• Self-driven, adaptable, and eager to learn
• Relevant certifications (e.g., PMP, Scrum Master) are a plus

Personal data collected will be used for recruitment purposes only.

Only shortlisted candidates will be notified / contacted.

EA Registration No: R21101138

"Sanderson-iKas" is the brand name for iKas International (Asia) Pte Ltd, a company incorporated in Singapore under Company UEN No.: 200914065E with EA license number 16S8086.

Website: www.sanderson-ikas.sg

Key Responsibilities:

• Lead the Day 2 infrastructure team to ensure continuous, stable, and secure operations of all servers, network devices, storage, and on-premise systems.
• Plan, implement, and monitor IT infrastructure changes, upgrades, and capacity expansions to meet project requirements.
• Develop and maintain infrastructure architecture documentation, diagrams, and SOPs for deployment, maintenance, and incident response.
• Collaborate closely with System Engineers and Software Engineers to support middleware, application deployment, and integration interfaces.
• Manage incident resolution for infrastructure-related issues, including escalation to vendors or higher-tier support when necessary.
• Ensure compliance with government IT security policies, InfoSec guidelines, and operational standards.
• Plan and coordinate infrastructure maintenance schedules, patching, and system backups with minimal disruption to services.
• Provide weekly reports on infrastructure status, incidents, resource usage, and recommendations for improvement.
• Mentor and guide infrastructure team members to enhance skills, productivity, and knowledge sharing.
• Participate in business continuity and disaster recovery planning and execution.
• Qualifications and Requirements:
• Minimum 7–10 years of relevant IT infrastructure experience, preferably in government or regulated environments.
• Strong expertise in servers, network, storage, virtualization, cloud (AWS/Azure), and container orchestration (Docker/Kubernetes).
• Experience with monitoring tools (e.g., Grafana, Nagios), automation (Ansible, Terraform), and ITIL processes.
• Proven ability to lead a team, manage resources, and ensure 24/7 operational support.
• Excellent communication skills, capable of presenting technical updates to both technical and non-technical stakeholders.
• Strong analytical and problem-solving skills, with a proactive approach to risk mitigation.
• Familiarity with security operations, InfoSec standards, and government compliance requirements.

Preferred Skills:

• Experience in middleware platforms (WebSphere, Tomcat, or similar) and application deployment pipelines.
• Knowledge of containerized infrastructure and CI/CD integration.
• Experience in coordinating with multiple vendors and service providers.

Experience in install and configure the following COTS:

• Confluent Kafka
• Solace MQTT
• Nginx
• Apache HTTPD
• MongoDB
• MSSQL
• IBM MQ

Key Responsibilities:

DevOps & Automation

• Design, implement, and manage CI/CD pipelines to automate build, test, and deployment processes.
• Develop and enhance infrastructure-as-code and automation frameworks to improve reliability and consistency.
• Optimise release management processes for faster, secure, and stable deployments.

Infrastructure & Operations Management

• Oversee development network infrastructure to ensure high availability, scalability, and performance.
• Monitor system and application health; proactively identify and resolve performance bottlenecks and failures.
• Manage day-to-day infrastructure operations and respond to internal user requests.
• Perform system administration across development environments.

Security, Governance & Compliance

• Implement and enforce security policies, operational controls, and DevSecOps best practices.
• Conduct vulnerability assessments and maintain automated compliance monitoring.
• Develop and manage backup, restore, and disaster recovery strategies.

Collaboration & Continuous Improvement

• Partner with development and security teams to enhance deployment speed, system reliability, and security posture.
• Lead continuous improvement initiatives across DevOps tools, processes, and workflows.
• Stay current with emerging DevOps technologies, methodologies, and evolving security threats.

Requirements

• Minimum 3 years of hands-on experience with GitLab (administration and pipeline management).
• Minimum 3 years of Linux system administration experience.
• Strong understanding of DevOps/DevSecOps principles and the Software Development Lifecycle (SDLC).
• Experience with containerisation (Docker) and CI/CD pipeline implementation.
• Experience in infrastructure provisioning, server operations, patch management, and system monitoring.
• Solid knowledge of networking fundamentals, firewalls, IAM, and access control mechanisms.
• Proficiency in scripting/automation (Bash, Python, or PowerShell).
• Strong analytical, problem-solving, and stakeholder management skills.
• Self-driven, collaborative, and able to operate independently.

Good to Have

• Experience working with virtualised infrastructure.
• Familiarity with Proxmox or similar virtualisation platforms.

(EA Reg No: 20C0312)

Please email a copy of your detailed resume to abegail@talentsis.com.sg for immediate processing.

Only shortlisted candidates will be notified.

Position Overview

The Lead Automation Engineer will be responsible for overseeing the design, implementation, and maintenance of DeltaV automation systems within pharmaceutical manufacturing facilities projects. This role requires a deep understanding of automation technologies and their application in the pharmaceutical industry, ensuring compliance with regulatory standards while optimizing production processes.

Key Responsibilities

• Automation System Management:Design, develop, and implement DeltaV automation systems to enhance manufacturing efficiency and quality.
  Oversee the maintenance and troubleshooting of DeltaV systems, ensuring minimal downtime and maximal reliability.
  
• Project Leadership:Lead automation projects from conception through implementation, including budgeting, scheduling, and resource allocation.
  Coordinate with cross-functional teams including process engineers, quality assurance, and IT to ensure seamless integration of DeltaV solutions.
  
• Regulatory Compliance:Ensure all automation systems comply with relevant regulatory standards (e.g., FDA, EMA, HSA) and Good Manufacturing Practices (GMP).
  Prepare and maintain documentation for validation and compliance audits.
  
• Technical Expertise:Stay updated with the latest advancements in DeltaV and other automation technologies and their applications in the pharmaceutical industry.
  Provide technical guidance and training to the engineering team and production staff.
  
• Continuous Improvement:Identify opportunities for process improvements through automation and implement changes to enhance productivity and quality.
  Analyze system performance and make data-driven recommendations for optimization.
  

Qualifications

• Education:Bachelor’s or Master’s degree in Automation Engineering, Electrical Engineering, Computer Science, or a related field.
  
• Experience:Minimum of 6 years of experience in automation engineering, with at least 3 years in a leadership role within the pharmaceutical industry.
  Proven experience in designing and managing DeltaV automation systems in a GMP-regulated environment.

Responsibilities:

1.      Project Deployment- IoT sensors and network design, installations and commissioning. Manages technicians and vendors to maintain project quality and efficiency. Conduct on-site visits and surveys to assess project feasibility and confirm implementation plans.  Collaborate independently and within teams to drive project progress and resolve challenges.

2.      Maintain IoT system health -  Manage field maintenance operation. Update deployment and maintenance activity dashboard.

Preferred competencies and qualifications

• Technical or engineering background in Engineering, Computer Science, Electronics
• Interest and foundational knowledge in IoT hardware, software, and platform integration
• Fresh graduates with a proactive and independent learning attitude are also welcome

Benefits

• Rewarding career at a leading IoT company in Singapore
• Salary: $3000 to $7000
• Free Grab transportation to and from office and home
• Free Grab lunch at the office
• Flexible working arrangements

Company Overview

UnaBiz is a global massive IoT service provider and integrator that specialises in solution design, connectivity and data services across networks such as Sigfox and LoRa.Founded in 2016, the company is HQ in Singapore, with offices in France, Spain, Taiwan and Japan. UnaBiz owns the Sigfox technology that connects over 14 million sensors for 1500 B2B customers on the global 0G Network.

https://www.unabiz.com/

Role & Responsibilities

• Casework and Counselling

- To implement professional tools and working templates to guide staff in case assessment

- To monitor the team’s compliance to professional processes (such as the use of tools and templates, adherence to practice policies)

- To represent the Centre in its advocacy efforts for vulnerable families, with the aim of advocating for these families to have access to equal opportunities through collaborative practice with community partners-

To establish documentation and platforms for knowledge dissemination of best practices within the cluster

• Groupwork and Community Work

- To steer Centre's strategic initiatives relating to group work and community work for alignment to cluster’s strategies

• Supervisory Duties

- To teach/guide supervisors to guide their supervisees in their regular self-assessment of own competencies and interaction with others within different systems (Restorative function)

- To assess staff capabilities, identify professional growth areas and build training roadmaps to meet the growth areas.

• Leadership Duties

- To participate in sector level discussions and to implement changes for the Centre

- To effectively communicate the vision for change and motivate the team (in the Centre) towards achieving the vision

- To co-construct employee development strategies with staff and implement the strategies to grow the team

• Operational Managerial Skills (Operational Processes, Policies and Protocols)

- To support the Head of Centre/Cluster Director in the implementation of cluster’s operational protocols, processes and policies

- To review and oversee the emergency response and crisis management tools.

- To take the lead in the necessary changes in organizational procedures, structures, protocols and policies to support trauma informed, developmentally sensitive practices and services

• Undertake any other duties assigned by the Head of Centre

Qualifications, Competencies & Experience

• Minimum Bachelor’s Degree in Social Work or Post Graduate Diploma in Social Work from an accredited institution / Degree in Counselling, Psychology, Social Work from an accredited institution At least 10 years relevant experience in social work practice.
• At least 5 years relevant experience in social work practice
• Possess relational skills to effectively network with government agencies, churches and community partners to place the agencies and the organization in good standing for the benefit of clients.
• A good understanding of quality standards required of each service under his purview
• Knowledge and ability to engage, assess, provide intervention and evaluate practice
• Ability to understand client groups and manage risk and protective factors
• Ability to demonstrate reflective practice
• Ability to engage stakeholders and partners
• Knowledge and application of SASW code of professional ethics and Code of Social Work Practice
• Knowledge of systems and availability of resources with a view to represent clients’ needs
• Knowledge and ability to empower clients to access needed resources
• Ability to identify available resources, social gaps and conduct relevant analyses
• Possess cultural understanding and social sensitivity
• Understand self, personal values, beliefs and the way these impact the working relationship with clients
• Engage in self-care and active learning
• Office environment; home visit may be necessary
• Able to lead and manage a group of social workers to achieve project outcomes

LionsBot builds autonomous cleaning robots deployed globally in airports, hospitals, malls, and public spaces. As Autonomy Product Lead, you will own the autonomy performance, field reliability, and release quality of the LionsBot Robot Family — the frontline of how our robots behave in the real world.

This role sits at the intersection of engineering and deployment. You are the primary bridge between our RST field teams, our customers, and the core autonomy engineering team. You triage and close field issues, commission new deployment sites to specification, sign off every software release for your product line, and translate field data into the roadmap priorities that make our robots measurably better.

You will lead a team of 2–3 autonomy engineers, own their development, and build a team that handles field issues and site deployments independently — without constant escalation to the core autonomy team.

What You Will Be Doing

• Own the autonomy performance KPIs for the LionsBot Robot Family — navigation success rate, SLAM stability, collision frequency, recovery rate, and coverage efficiency — tracked, published, and improving every release.
• Be the first technical escalation point for RST field issues — triage within 4 hours, reproduce within 24 hours for P0/P1, root cause and close within 2 sprint cycles.
• Commission new deployment sites to autonomy acceptance criteria — map quality, SLAM initialisation, navigation validation, docking reliability — and sign off handover only when the robot performs to specification.
• Own the autonomy release gate for the LionsBot Robot Family — define acceptance criteria, execute or oversee full regression (simulation + HIL + field soak), and deliver explicit go/no-go decisions with documented rationale.
• Translate field data into structured backlog items with reproduction cases, field frequency data, and proposed acceptance criteria — participate in >=80% of autonomy sprint planning sessions.
• Debug cross-module autonomy failures independently across navigation, SLAM, perception, and behaviour trees — without requiring core team engineers to reproduce every issue.
• Tune parameters across the full autonomy stack with documented before/after metrics — planner settings, SLAM keyframe configurations, perception thresholds, and BT recovery logic.
• Lead 2–3 autonomy engineers — structured 1:1s, debugging skill development, deployment competency, and team retention.
• Produce monthly field incident summaries and quarterly autonomy risk reviews for Product, and RST leadership.
• Build and maintain the site configuration library, commissioning playbook, and field issue regression suite for the LionsBot Robot Family.

What You Will Need

• Bachelor's or Master's degree in Computer Science, Robotics, Electrical Engineering, or a related field.
• 5+ years of experience in autonomy or robotics software — with at least 2 years in a field-facing or product-facing role with deployed robots.
• Full-stack autonomy debugging ability — can trace failures across navigation, SLAM, perception, and behaviour modules from field logs without reproducing on hardware.
• Experience owning field issue escalation triage and closure for a deployed autonomous system — not just participating in it.
• Real-world robot commissioning experience — has deployed autonomous robots at customer sites and achieved acceptance criteria under real conditions.
• Release sign-off experience — has owned a software release gate with explicit go/no-go accountability.
• Proficiency in ROS2, C++, and Python; familiarity with SLAM frameworks, Nav2, and BT.CPP.
• Strong communication skills — clear field issue updates to RST and Product, clear technical briefs to engineering, no jargon when jargon is not needed.
• Experience leading a small team of engineers in a technical, delivery-focused environment.
• Good to have: CI/CD regression pipeline experience for autonomy software; autonomous vehicle, AMR fleet, or service robotics background.

Key Responsibilities

• Lead, Design and implement process automation systems and solutions to manage a batch pharmaceutical manufacturing environment
• Lead DeltaV System upgradation project, Determine the upgrade method (online vs. offline) based on production requirements, risk tolerance, and the necessity of controller switchovers.
• Hands on experience performing DCS (DeltaV upgrade)
• Manage software development projects from design to implementation for new automation/data collection systems and expansion to existing systems
• Support in system FAT and SAT
• Third party interfacing coordination, installation and validation of OSI Pi software
• Support troubleshooting and investigation of production process, equipment, systems and code/configuration related to quality or safety issues. Implement the relevant improvement solutions
• On-Call support for Biologics Manufacturing and API plants,
• Improvements/troubleshooting of existent Control Strategies,
• Project progressing according to plan and quality expectations
• Commissioning and qualification activities for new and upgraded equipment
• Mentor and train engineers in the automation team

Requirements

• Prerequisite: Min. 8 years experience in DeltaV System upgradation, Virtualisation, DeltaV Batch Software Design and Configuration.
• Degree in Chemical/Electrical Engineering, Computing or IT
• Excellent problem-solving ability and customer-focused
• Strong technical writing and documentation skills are required
• Must be proactive, have experience with high performance teams, strong interpersonal and project management skills
• Good teamwork and communication skills; ability to interact across functional teams at multiple levels within the organization
• Good skills in Windows operating system administration, programmable logic controllers, Visual Basic programming, databases and general programming would be added advantage
• Strong technical knowledge and experience with validation/qualification of pharmaceutical processes, equipment, utilities, facilities and/or computer systems.
• Have strong trouble shooting capabilities. Be able to use engineering thinking and principles to tackle complex technical/process issues.
• Excellent attention to detail and working knowledge of FDA Regulations/Guidance, and Good Manufacturing Practices