Total 12,772 job vacancies in Singapore

About the role
As an Operations Executive, you will support the day-to-day deployment of security personnel, ensuring smooth manpower planning, accurate records, and timely coordination across sites. This role is key in maintaining operational efficiency, cost control, and compliance standards.

You’ll work closely with supervisors, ground officers, and HR to keep operations running reliably, especially in a fast-moving environment with frequent changes.

Key responsibilities

Daily Deployment Coordination

• Assist in preparing and updating daily deployment rosters based on manpower availability and site requirements

• Coordinate with officers and supervisors on attendance, shift changes, and urgent redeployments

• Track last-minute absences (leave, MCs, call-outs) and ensure systems or records are updated accurately

• Follow up with ground teams to resolve and report any deployment discrepancies

Budgeting & Cost Support

• Collate attendance and overtime data to support manpower cost tracking

• Maintain accurate deployment records to ensure payroll and billing accuracy

• Flag excessive overtime or inefficient manpower utilisation to supervisors

Administrative Support

• Assist with onboarding processes, including documentation, uniform issuance, and deployment briefings

• Maintain up-to-date staff records (licenses, certifications, training logs)

• Coordinate with HR on attendance matters, absences, and minor disciplinary tracking

Compliance & Documentation

• Support preparation of site folders, SOPs, and audit documentation

• Ensure licenses, site logs, and incident reports are properly maintained and up to date

• Assist in data preparation for audits and inspections (e.g. PLRD or client requirements)

Communication & Coordination

• Relay urgent deployment updates between site teams and operations

• Support internal communications such as group updates and manpower movements

• Escalate unresolved operational issues to the Manager in a timely manner

What we’re looking for

• Strong coordination and organisational skills

• Detail-oriented with the ability to manage multiple tasks simultaneously

• Comfortable working in a fast-paced, operations-driven environment

• Good communication skills when dealing with ground staff and stakeholders

• Proficiency in Excel or similar tracking tools is an advantage

Ready to Join Our Crew? If this sounds like your kind of adventure, we'd love to chat!

Don't wait! Apply now to find out more and embark on your exciting new Operations journey with us!

Job Responsibilities including but not limited to:

• Assist in formulating and implementing internal control procedure
• Assist in the review and recommendation on new finance work processes and improvements
• Daily monitoring of inward transactions
• Work closely with external counterparts for completion of monthly closing
• Ensure accurate & timely submissions of claims and prompt disbursements
• Responsible for the processing of GIRO Application Forms and liaison with respective banks for approval
• Provide reliable details for cashflow projections
• Maintain Fixed Assets Register along with regular asset count
• Liaison with HR for Payroll Reconciliation
• Proper documentation of workflow and policies
• Review AP ageing with long outstanding balances and follow-up closely for closure
• Liaison with audit partners
• Perform ad-hoc duties as assigned by superior

Requirements:

• Able to work in a fast-paced environment
• Goal-oriented and meticulous to details.

Job Summary

Lead daily business operations to align with company goals by developing policies, managing budgets, and overseeing staff performance. Collaborate across departments to drive efficiency and ensure compliance while making informed decisions that support organizational success.

Responsibilities

• Manage daily business activities to ensure alignment with company goals and operational efficiency
• Develop, implement, and review company policies, procedures, and long-term strategic plans
• Allocate department budgets and assign resources to maximize operational effectiveness
• Monitor departmental progress through reports and evaluate team performance to drive improvements
• Oversee hiring, training, and professional development of staff to build a skilled workforce
• Collaborate with other departments to align operations and serve as liaison between staff and senior leadership
• Assess potential risks and implement compliance measures to mitigate operational threats
• Lead, mentor, and make informed high-level decisions to guide team and business outcomes
• Communicate effectively using advanced verbal and written skills for reporting and stakeholder engagement
• Utilize technical tools such as Microsoft Office, SAP, or Workday to support operational tasks
• Analyze performance data to identify areas for improvement and inform decision-making

Challenger Technologies Limited is always on the lookout for passionate and driven individuals to join our retail team as Sales Executives! Help customers discover the latest IT products — from notebooks to smartphones and Apple devices — while delivering exceptional service and creating a great shopping experience. If you have IT sales experience, love working with people, and thrive in a fast-paced retail environment, we’d love to have you on our team!

Responsibilities:

• Ensure each customer is provided with exceptional service
• To do sales for IT Products, especially Notebooks, Smartphones & Apple Products
• Set a positive example by demonstrating excellent attendance and productivity
• Continually work to gain a high level of product expertise
• Ensure each customer is provided with exceptional service

Job Requirements:

• 2 years of IT Sales experience
• Possess the ability to work effectively with others in a team oriented environment
• Excellent interpersonal communication skills
• Basic computer knowledge & internet navigation skills
• Knowledge of IT trends, brands and styles
• Must be a great sales leader with excellent skills in driving store sales
• Must be flexible to work retail hours, weekends and public holidays

The Accounts Executive will be responsible for supporting the Senior Accounts Executive in all aspects of day-to-day accounting functions and operational activities. This position reports to the Senior Accounts Executive and to the Company Accounts and Finance Head.

Job Description:

• Set up cutlery, crockery and glassware on table and replace soiled tableware and service items to prepare the table for the next customers
• Serve food and beverages to ensure all dishes match the order ticket to the corresponding tables
• Operate Point of Sales (POS) Systems when managing beverage order
• Provide go-the-extra-mile service to create a positive customer experience
• Maintain hygiene, safety, and standards, follow the organization’s personal, food and beverage hygiene standards
• Assist in opening, operating, and closing of shifts and execute daily operational tasks according to staff roster
• Suggest areas and execute continuous improvement activities within work area

Requirements:

• Capable to liaise with Mandarin speaking associates will be advantage
• With or without relevant experience are welcome (training will be provided)
• Willing to work 5.5days per week
• Willing to work on Public Holiday and weekends

• Monitor & manage Site Fault calls.
• Attend Site Survey request for Quotations.
• Prepare preliminary Project Requirements, Quotations, Project Schedules & Safety Documents – Risk Assessment, Safe Work Procedures & Method of Statement.
• Coordinate Works & Schedules with Sub-contractors & Suppliers.
• Coordinate projects between Consultants, Main Con, Managing Agent & End User.
• Ensure work complies with MOM, BCA, and other regulatory requirements and help implement Workplace Safety and Health (WSH) practices on-site.
• Prepare Shop drawings, Construction Drawings whenever necessary.
• Prepare As-Built Drawings & other Handover Documents.
• Prepare Progress Reports, Budget Reports until Project Completion Final BQ & Final Claim.

The Marketing Executive supports the planning and execution of brand, product, and trade marketing initiatives to drive growth and strengthen market presence. This role assists with product launches, promotions, retail campaigns, and the development of marketing materials across both online and offline channels. The executive works closely with internal teams and vendors, monitors market trends and competitor activities, and tracks campaign performance. The role also provides marketing support for export markets while ensuring brand consistency and compliance with relevant certifications.

Job responsibilities

1. Maintain and update product catalogue, packaging information, and brand materials.

2. Support new product development (NPD) and product packaging refreshes — from concept to launch.

3. Plan and execute consumer promotions (NCP, GWP), retailer collaborations, and KOL/media tie-ups.

4. Coordinate POSM production, space buy, and trade displays with vendors, designer and internal teams.

5. Design and manage online banners, website updates, and digital campaigns to strengthen brand visibility.

6. Source and manage premiums and sponsorships aligned with brand direction

7. Conduct market and competitor analysis to identify trends and opportunities.

8. Provide marketing support for export markets (Malaysia, Brunei, Indonesia).

9. Track and analyze campaign performance, trade pricing, and promotion results.

10. Ensure compliance with FSC and other brand-related certifications.

11. Track and consolidate weekly market movements and trends for internal reporting.

Requirements

• Diploma or Degree in Marketing, Business, or a related field

• 1–3 years of marketing or FMCG experience preferred (fresh graduates may be considered)

• Responsible, self-motivated, and able to work with minimal supervision

• Good organizational, coordination, and communication skills with strong attention to detail

• Proficient in Microsoft Office (Excel, PowerPoint); knowledge of Photoshop or Adobe Illustrator is a plus

1. Marketing System & Operations

• Co-develop and continuously refine marketing plan and SOP
• Implement marketing SOPs (lead handling, response workflows, tracking systems)
• Plan and manage marketing activity calendar (campaigns, promotions, launches)
• Work closely with content creators to produce social media and advertising materials
• Coordinate execution of digital marketing campaigns (Meta, Instagram, etc.)

2. Lead Management & Funnel Optimization

• Manage incoming inquiries across platforms (WhatsApp, social media, etc.)
• Design and improve lead funnel (qualification → follow-up → conversion)
• Track and report conversion rates from inquiry to department head
• Maintain structured database of leads and performance metrics

3. Client Engagement (Pre-Sales)

• Attend to landed property & flat renovation inquiries (initial consultation)
• Introduce company profile, materials, and unique value proposition
• Your engagement with customers will primarily focus on introducing the company, its capabilities, and qualifying client needs before handing over to the Project Proposal Lead

4. Performance Tracking

• Monitor campaign performance and ROI
• Track revenue generated from marketing efforts
• Continuously refine strategies based on data

Requirements

• Strong communication and interpersonal skills (must be comfortable speaking with homeowners)
• Ability to think commercially (not just marketing execution)
• Organized and structured (able to build systems, not just follow tasks)
• Experience in marketing, sales, or property-related industries is an advantage
• Self-driven and able to work independently

What We’re Looking For

• Someone who wants to grow beyond a typical marketing role or has the desire to lead a marketing team in future
• Someone who understands that marketing = generating revenue, not just content
• Someone who is comfortable being both behind the system AND in front of clients to present and people understand who we really are

Why Join Us

• Opportunity to build and own the company’s marketing system from ground up
• Exposure to high-value landed residential projects
• Direct involvement in revenue generation and business growth
• Clear pathway to senior commercial / management role

Responsibilities:

Product Management

• Support end-to-end product lifecycle management for flavour portfolios, from concept and launch to rationalization.
• Translate market trends, customer insights, and technical capabilities into clear product value propositions.
• Collaborate with R&D and Application teams to define product positioning, claims, and application suitability.
• Maintain product documentation including technical summaries, application notes, and internal training materials.
• Monitor portfolio performance and support pricing, margin, and competitiveness analysis.

Marketing & Market Intelligence

• Execute go-to-market initiatives including product launches, campaigns, and promotional materials.
• Conduct market, competitor, and trend analysis in food and beverage categories.
• Develop customer-facing content such as presentations, brochures, and digital marketing assets with strong technical accuracy.
• Support regional or local trade events, customer seminars, and innovation showcases.

Customer Engagement & Technical Support

• Participate in customer meetings alongside Sales to present flavour solutions, technical concepts, and application benefits.
• Act as a technical marketing interface between customers and internal R&D/Application teams.
• Gather customer feedback and translate it into actionable insights for product improvement or innovation.
• Support customer trials, tastings, and concept validation where required.

Qualifications:

• Bachelor’s degree in Food Science, Food Technology, Chemistry, Marketing, or related discipline.
• Solid technical understanding of flavour applications and food systems.
• Proven ability to communicate technical concepts clearly to customers and commercial stakeholders.
• Experience supporting product launches, marketing initiatives, or customer-facing activities.
• Strong analytical, presentation, and cross-functional collaboration skills.
• Comfortable engaging customers in a professional, consultative manner.
• Proficient in Microsoft Office and experience with CRM or marketing tools is an advantage.

Responsibilities:

Product Management

• Support end-to-end product lifecycle management for flavour portfolios, from concept and launch to rationalization.
• Translate market trends, customer insights, and technical capabilities into clear product value propositions.
• Collaborate with R&D and Application teams to define product positioning, claims, and application suitability.
• Maintain product documentation including technical summaries, application notes, and internal training materials.
• Monitor portfolio performance and support pricing, margin, and competitiveness analysis.

Marketing & Market Intelligence

• Execute go-to-market initiatives including product launches, campaigns, and promotional materials.
• Conduct market, competitor, and trend analysis in food and beverage categories.
• Develop customer-facing content such as presentations, brochures, and digital marketing assets with strong technical accuracy.
• Support regional or local trade events, customer seminars, and innovation showcases.

Customer Engagement & Technical Support

• Participate in customer meetings alongside Sales to present flavour solutions, technical concepts, and application benefits.
• Act as a technical marketing interface between customers and internal R&D/Application teams.
• Gather customer feedback and translate it into actionable insights for product improvement or innovation.
• Support customer trials, tastings, and concept validation where required.

Qualifications:

• Bachelor’s degree in Food Science, Food Technology, Chemistry, Marketing, or related discipline.
• Solid technical understanding of flavour applications and food systems.
• Proven ability to communicate technical concepts clearly to customers and commercial stakeholders.
• Experience supporting product launches, marketing initiatives, or customer-facing activities.
• Strong analytical, presentation, and cross-functional collaboration skills.
• Comfortable engaging customers in a professional, consultative manner.
• Proficient in Microsoft Office and experience with CRM or marketing tools is an advantage.

Key Responsibilities:

• Support the full range of Accounts Receivable (AR) duties, including preparing invoices, verifying sales, managing month-end closing, and reconciling accounts.

• Prepare and process various documents, such as Credit Invoices, Cash Invoices, and handle Ad-hoc Sales.

• Track and monitor collections and payments and update the Aging List for the Sales team to follow up.

• Reconcile outstanding payments, resolve billing disputes, address discrepancies, and respond to related queries with relevant stakeholders.

• Assist with Stock Management, including tracking daily stock movements and preparing monthly and year-end stock take reports.

• Prepare and process Purchase Orders (PO) and generate the Monthly Purchasing Report.

• Help with Accounts Payable (AP) duties, including verifying and preparing payments, issuing cheques, and maintaining the AP Listing.
  

Requirements:

• Bachelor’s degree in Accounting, Finance, or a related field.

• Minimum 3 years of relevant experience.

• Proficiency in accounting software and Microsoft Excel.

• Strong analytical, organizational, and problem-solving skills.

• High level of accuracy and attention to detail.

• Good communication skills and ability to work collaboratively.

• Bilingual candidates with proficiency in Chinese preferred.

Responsibilities:

• Handle accounts payable and receivable functions
• Prepare and process invoices, payments, and expense reports
• Maintain accurate financial records and documentation
• Assist in month-end and year-end closing processes
• Reconcile bank statements and resolve discrepancies
• Support budgeting and forecasting activities
• Prepare financial reports and assist in audits
• Ensure compliance with company policies and financial regulations

Requirements:

• Bachelor’s degree in Accounting, Finance, or related field
• Minimum 3 years of relevant working experience
• Proficiency in Microsoft Excel and accounting software
• Strong attention to detail and organizational skills
• Good analytical and problem-solving abilities
• Ability to work independently and meet deadlines

Responsibilities:

• Establish professional and deep relationships with key personnel in assigned customer accounts
• Leads account planning process that develops account strategy, financial targets and critical milestones for 1–3-year period
• Leads cross functional team within Salesforce to meet customer accounts performance objectives and expectations
• Deep understanding of customer's business environment, proactively assesses, clarifies and validates customer needs on an ongoing basis.
• Leads solution development efforts that best address customer needs and generating pipeline for the Salesforce
• Engage with prospect organizations to position Salesforce solutions through strategic value-based selling, business case definition, ROI analysis, references and analyst data.
• Manage the end-to-end sales process through engagement of appropriate resources such as Sales Engineers, Professional Services, Co-Primes, Executives, Partners etc.
• Generate short term results whilst maintaining a long-term perspective to maximize overall revenue generation.
• Accurate quarterly forecasting and revenue delivery.

Requirements:

• Relevant experience of solution selling within a major IT services or software vendor.
• Successful history of net direct new business sales, with the ability to prove consistent delivery against targets
• Ability to build rapport with customers including CxOs.
• CRM/ or application sales, relevant enterprise experience preferred.
• Adaptability with open mindset, driven, customer focused and a team player
• Have experienced in leading and orchestrating a virtual team across a matrix organization to deliver outcomes for the customer

• Oversee the finance function for large-scale or tender-driven projects
• Develop and implement financial frameworks, policies, and governance structures
• Lead budgeting, forecasting, and cost management efforts to drive profitability
• Deliver financial analysis and scenario planning to support business decisions
• Manage end-to-end financial reporting with a strong focus on compliance
• Monitor cash flow, funding needs, and treasury operations
• Collaborate with cross-functional teams to align financial and operational objectives
• Assess financial risks and execute appropriate mitigation plans
• Improve financial processes, systems, and reporting capabilities
• Coach and support the finance team to ensure effective project execution

Key Requirements

• Bachelor’s degree in Accounting, Finance, or a related field
• Professional qualifications (e.g., CPA, CA, CFA) are a plus
• At least 8 years of relevant experience, ideally within project-based or contract-driven environments
• Solid expertise in budgeting, forecasting, and financial modelling
• Demonstrated experience in establishing or managing finance functions for large projects
• Strong knowledge of financial regulations and compliance practices
• Effective stakeholder engagement and business partnering abilities
• Proactive, hands-on approach with the ability to adapt in fast-paced settings

Yee Jie Ling Jaslin (R1440114)
Business Edge Personnel Services Pte Ltd (96C4864)

Job ID: 20155

• Location: Raffles Place
• Working hours: 9am - 5.30pm
• Salary: up to $8,000 (Depending on experiences)

Job Description
We are seeking a Sales Manager to lead our timber trading business, focusing on expanding international sales while contributing to sustainable and environmentally responsible practices. (Area: Asia, US, Europe and Middle East *The assigned area varies depending on sales person)

This role is ideal for individuals who are passionate about the timber industry and motivated to create positive environmental impact through responsible sourcing and trading. You will play a key role in driving business growth while aligning with our corporate philosophy of contributing to sustainability and environmental preservation.

This role is primarily office-based but requires international travel for client meetings, supplier visits, and industry events. Flexibility in working hours may be required to meet business needs.

Key Responsibilities:

· Develop and execute sales strategies specifically for timber and wood-related products in international markets.

· Build and maintain strong relationships with global buyers, suppliers, and partners in the timber industry.

· Identify new market opportunities and expand the company’s timber trading portfolio.

· Promote sustainably sourced timber products and communicate environmental value propositions to clients.

· Manage the full sales cycle from sourcing to delivery, ensuring quality and customer satisfaction.

· Monitor market trends, pricing, and supply-demand dynamics in the timber sectors.

· Lead and manage a sales team, providing guidance and performance management.

· Collaborate with internal teams to ensure efficient logistics, compliance, and operations.

· Ensure adherence to international trade regulations and sustainability standards (e.g., FSC or equivalent).

· Prepare sales forecasts, reports, and strategic recommendations for senior management.

Job Requirement

· Bachelor’s degree in Business, Sales, Marketing, Environmental Studies, or a related field.
· Minimum 3 years of experience in international sales; experience in timber, commodities, or related industries is highly preferred. (For managerial roles, industry experience is required)
· Strong interest in the timber industry and sustainability/environmental initiatives.
· Proven leadership and team management skills.
· Excellent communication, negotiation, and relationship-building abilities.
· Strong analytical and strategic thinking skills.
· Familiarity with international trade regulations and sustainability certifications is a plus.
· Willingness to travel internationally.
· Japanese skill is added advantage to liaise with Japanese speaking counterparts including Japan HQ
· Motivated to contribute to environmental conservation through business.
· Able to drive business growth in a dynamic and global environment.
· Strong sense of ownership and accountability

Interested applicants, kindly send your updated resume to Joanne (R21101135) Joanne@pasona.com.sg with the email subject header "Job Application for "20155, Sales Executive/AM/Manager (Timber Trading Business)".

Only shortlisted candidates will be notified, other applications will be updated to our database for future job opportunities.

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Pasona Singapore Pte Ltd

Joanne Yeo Min Qian
EA License No:90C4069

Registration No.: R21101135

Outdoor Sales Executive – Thermal Paper Supplier

• 5-day work week (8:30 AM – 5:30 PM)
• Tagore Lane

We are looking for a driven and results-oriented Outdoor Sales Executive to promote and grow our thermal paper product line. This role involves generating new business, managing client relationships, and consistently achieving sales targets. The position requires regular travel to meet clients, conduct product presentations, and secure sales.

Key Responsibilities

1. Sales & Business Development

• Identify and pursue new business opportunities across sectors such as retail, F&B, logistics, banking, and hospitality.
• Engage potential clients, present product offerings, and successfully close sales.
• Meet and exceed monthly and quarterly sales targets.

2. Client Relationship Management

• Develop and maintain strong, long-term relationships with existing customers to encourage repeat business.
• Provide prompt after-sales support, addressing inquiries and resolving issues effectively.
• Conduct regular client visits to understand their needs and introduce relevant products.

3. Market Research & Strategy

• Monitor market trends, customer preferences, and competitor activities.
• Recommend pricing strategies and promotional initiatives to enhance sales performance.
• Share market insights and customer feedback with management.

4. Order Management & Reporting

• Handle order processing and coordinate with logistics to ensure timely delivery and payment collection.
• Maintain accurate records of sales activities, customer interactions, and market data.
• Prepare and present weekly sales reports to the Regional Sales Manager or General Manager.

Requirements

• Proven B2B experience in outdoor or field sales
• Good knowledge of thermal paper, POS supplies, or office consumables
• Willingness to travel frequently for client meetings

Role:
Accounts & Admin Executive (Partial Accounts / Up to $3400)

• Singapore Based (Tuas)

• 5 Days work per week (8am to 5pm)

• Basic: $2,900 - $3,400 + AWS

• Min. Diploma in Accounting + Min. 2 years’ finance/accounting and/or reporting experience

• Career Progression Opportunities

Job Scope:

Finance

Be responsible for the day-to-day transaction processing of the Sales, Purchase and Nominal Ledger and Accounting to ensure the completeness and accuracy of the accounting records, including the following:

• Handling bank receipts and payments & petty cash payments.

• Handling Supplier invoice , delivery order

• Processing expense claims after review.

• Preparing Quotation to customer 

• Update the material cost & labour cost

• Update the accounting entry ( Accounting software : Peachtree )  

• Preparing the report for month end closing

• Handling opening job file 

• Preparing sales invoices 

Admin 

• Manage general communications such as posts, deliveries, couriers, etc. 

• Manage worker dormitory matters.

• Manage supply of stationery and other office supplies   

• Apply and update for Safety Course , Yard entry permit , etc 

• Update for staff personnel information, etc 

• Cover for the Finance & Admin Manager in case of absence

• Carry-out other tasks that can be reasonably expected from this role 

✅ Wee Yuan Huan

✅ Reg No: R21100383

✅ The Supreme HR Advisory Pte Ltd

✅ EA No: 14C7279

WhatsApp: +65 90820021 (Kyler)
Email: kylergan.supreme@gmail.com

Working Location: Bras Basah Road(Nearest mrt: Bencoolen)
Working Hours:  8am to 5pm/8.30am to 5.30pm/9am to 6pm/930am to 630pm (flexi)
Working Days: Monday - Friday
Salary Range: $3500 - $4000

Job Introduction
We are seeking a Senior Marketing Executive to drive execution of our marketing strategy, with a strong focus on social media campaigns and lead generation.
This role is critical in building a consistent digital presence and delivering measurable
pipeline outcomes, particularly in support of key programmes. 

Responsibilities:

Campaign Execution & Management

• Plan and execute end-to-end marketing campaigns across digital channels, primarily LinkedIn
• Drive campaigns for:
  - Lead generation (programme sign-ups, prospect engagement)
  - Recruitment support
  - Brand visibility initiatives
• Monitor campaign performance and optimise for conversion

Social Media Strategy & Management​​​​​​​

• Manage and grow the company’s social media presence
• Develop and maintain a consistent content calendar
• Ensure alignment with brand positioning and messaging
• Track engagement and continuously improve content effectiveness

Content Development & Coordination

• Develop content across formats:
  - Thought leadership
  - Educational content
  - Internal branding (people, culture)
• Work with internal stakeholders to source content
• Coordinate with external vendors (e.g. designers, videographers) where required

Lead Generation & Performance Tracking

• Support development of lead generation funnels (e.g. campaigns, forms, landing flows)
• Track and report on:
  - Leads generated
  - Conversion rates
  - Campaign ROI
• Provide insights and recommendations for improvement

Stakeholder Management

• Work closely with internal teams (e.g. business, programme owners) to align campaigns with business priorities
• Ensure timely delivery and quality execution across all initiatives

REQUIREMENTS

• 3 years of marketing experience, preferably in Financial services, insurance, or professional services.
• Proven experience in:
  - Social media campaign execution
  - Digital lead generation
  ​​​​​​​- Content-driven marketing

The Supreme HR Advisory Pte. Ltd | 14C7279
Gan Kai Le | R23112683

Air Import Executive

• Working Location:  Alps Ave (Changi)
• Working hours:  Mon-Fri 9am-5.30pm | Alt Sat 9am-1pm
• Basic Salary:  $2500 - $3500

Job Summary:

The Airfreight Customer Service Executive (Import) in Freight Forwarding is responsible for managing end-to-end airfreight shipments on behalf of customers, ensuring timely, accurate, and high-quality service delivery. This role requires strong knowledge of airfreight forwarding operations, shipment documentation, customs regulations, and coordination with carriers, ground handling agents, and internal teams.

Responsibilities:

• Manage end-to-end airfreight forwarding shipments, including booking, documentation, coordination with airlines and ground handlers, customs clearance (for imports), export documentation, billing, and shipment closure.
• Act as the primary point of contact for customers regarding import and export shipments, providing timely updates, handling inquiries, and resolving operational issues.
• Coordinate with airlines, ground handling agents, trucking partners, and customs authorities to ensure smooth shipment execution and compliance with regulations.
• Monitor and ensure compliance with service level agreements (SLAs), key performance indicators (KPIs), and internal operational procedures.
• Take ownership of complex or high-value shipments, proactively resolving delays, documentation discrepancies, or customs queries.
• Identify operational bottlenecks and recommend process improvements to enhance efficiency, accuracy, and customer satisfaction.
• Maintain accurate shipment records, reports, and regulatory documentation for internal, customer, and regulatory purposes.
• Support and guide junior customer service staff in airfreight forwarding procedures, shipment documentation, and best practices.
• Escalate unresolved customer or operational issues to management, ensuring appropriate follow-up.

Requirements:

• Solid knowledge of airfreight import processes, documentation, and customs requirements.
• Experience manage multiple airfreight import shipments simultaneously
• Previous hands-on experience in using Cargowise system is preferred.