Total 14,923 job vacancies in Singapore

ROLESUMMARY

The Helpdesk Support Engineer is responsible for providing first and second-level technical support to end users, ensuring timely resolution of IT incidents and service requests. The role focuses on maintaining high service availability, user satisfaction, and adherence to SLAs in enterprise and regulated environments.

KEYRESPONSIBILITIES

· Provide L1/L2 support for end-user issues related to hardware, software, and network systems.

· Log, track, and manage incidents and service requests through ITSM tools.

· Diagnose and resolve issues related to desktops, laptops, mobile devices, and peripherals.

· Support enterprise applications, email systems, collaboration tools, and user access issues.

· Escalate complex incidents to relevant teams and ensure timely closure.

· Perform user account management (creation, modification, access control, password resets).

· Install, configure, and maintain end-user systems and standard software.

· Support remote users using remote access and troubleshooting tools.

· Maintain SLA compliance and provide regular status updates to stakeholders.

· Document incidents, resolutions, and standard operating procedures (SOPs).

· Assist in system upgrades,patching, and rollout activities.

· Ensure adherence to IT security policies and endpoint compliance standards.

TECHNICALSKILLS & TOOLS

· Operating Systems: Windows, macOS (basic), Linux (basic)

· ITSM Tools: ServiceNow, Remedy, Jira Service Management

· End-User Support: MS Office, Microsoft 365, Outlook, Teams

· Identity & Access: Active Directory, Azure AD

· Networking (Basics): DNS,DHCP, VPN, LAN/Wi-Fi troubleshooting

· Remote Support Tools: AnyDesk, TeamViewer, Remote Desktop

· Hardware: Desktops, laptops, printers, mobile devices

SECURITY& COMPLIANCE

· Follow access control, password, and endpoint security policies.

· Ensure compliance with organizational security standards (e.g., ISO 27001).

· Identify and report security incidents or suspicious activities.

· Support endpoint patching and antivirus compliance.

QUALIFICATIONS& EXPERIENCE

·  Degree/Diploma in IT, Computer Science, or related field.

·  2–5 years of experience in IT helpdesk or end-user support.

·  Experience working in SLA-driven environments preferred.

·  Strong communication, troubleshooting, and customer service skills.

PREFERRED(GOOD TO HAVE)

· ITIL Foundation certification.

· Experience in government or regulated environments.

· Knowledge of endpoint management tools (Intune, SCCM).

· Exposure to basic scripting or automation.

ROLESUMMARY

The Operations Support Engineer is responsible for ensuring the smooth day-to-day operation of IT systems and applications by monitoring, troubleshooting, and resolving incidents. The role focuses on maintaining system stability, availability, and performance while adhering to SLAs in enterprise and regulated environments.

KEYRESPONSIBILITIES

· Monitor applications, systems, and infrastructure to ensure availability and performance.

· Provide L2 support for incidents, service requests, and operational issues.

· Troubleshoot and resolve application, system, and integration-related issues.

· Perform incident management, root cause analysis (RCA), and problem resolution.

· Ensure timely escalation and coordination with relevant teams for critical issues.

· Execute routine operational tasks such as job scheduling, batch monitoring, and health checks.

· Support deployment activities, releases, and environment validations.

· Maintain system logs, reports, and operational dashboards.

· Ensure adherence to SLAs, incident response timelines, and change management processes.

· Automate repetitive operational tasks using scripts and tools.

· Maintain documentation including SOPs, runbooks, and troubleshooting guides.

· Collaborate with DevOps, infrastructure, and application teams for continuous improvement.

TECHNICALSKILLS & TOOLS

· Systems & Applications: Basic understanding of application architectures and APIs

· Operating Systems: Linux/Unix, Windows

· Monitoring & Scheduling: Control-M, Autosys, Cron, Prometheus, Grafana

· ITSM Tools: ServiceNow, Remedy, Jira

· Scripting: Python, Bash, PowerShell (basic automation)

· Databases (Basic): SQL, query execution, log analysis

· Cloud (Basic): AWS/Azure environments (monitoring & operations)

SECURITY& COMPLIANCE

· Follow operational security procedures and access controls.

· Ensure compliance with organizational standards (ISO 27001, internal policies).

· Support incident logging, audit requirements, and reporting.

· Identify and escalate potential security or operational risks.

QUALIFICATIONS& EXPERIENCE

·  Degree/Diploma in IT, Computer Science, or related field.

·  2–5 years of experience in IT operations or application support.

·  Experience in SLA-driven or24x7 support environments preferred.

·  Strong analytical, troubleshooting, and communication skills.

PREFERRED(GOOD TO HAVE)

· ITIL Foundation certification.

· Experience in production support for enterprise applications.

· Exposure to DevOps environments and release management.

· Experience in regulated or government environments.  

Your responsibilities will include but not limited to;

• Collective responsibility with the rest of the global support team to ensure the Service Management ticket queues are effectively managed based on priority & commitment.
• Effective management of your personal ticket queue.
• Fundamental to advanced troubleshooting for day to day incidents or requests from End Users involving hardware, software or networking. Ensuring that all efforts are captured on to the ticketing system.
• Basic Mobility Support
• Project Support and Potential Leadership of Project Initiatives (Large Scale IT Objectives).
• Basic Asset Management processes adherence to support ongoing accuracy of Asset Inventory Database and Stock. Effective management of hardware and software distributed to employees.
• Knowledge Base Usage, Reference and Collective Improvement.
• Timely support of End User Issues or Requests.
• Assisting hiring manager on onboarding process and preparation of IT equipment of new employees (IT portion).
• Occasional Creation of various forms of documentation. (Processes, Policies, Training Material, Quick Reference Guides, Knowledge base articles).
• Understanding of various metrics reflecting the group’s performance.
• Management of Project assignments and relevant activities as necessary in order to remain on-schedule for critical objectives.
• Narrowing down issue and redirecting issues to SME as and when necessary.
• Report customer feedback and potential improvements.

The following core skills are highly desirable;

• At least 2 years’ experience in the IT industry and Customer Service Role
• At least 2+ years’ related experience with increasing responsibility in a Service and Support technical role for a midsize or larger organization (700+ user environment).
• Must possess excellent customer service skills and have the ability to interact professionally with a diverse group, executives, managers, subject matter experts and business users.
• Maintains a high degree of professionalism in actions, demeanor and dress.
• Requires a high level of expertise in both Windows and Apple operating systems, platform software and associated hardware. Understanding of networking principles and printing environments.
• Possess a strong technology background with the ability to execute a task or project to completion.
• Demonstrated ability to manage the full lifecycle of an End User computing environment from hire to refresh/retire.
• Organized and deadline driven with the ability to track multiple tasks simultaneously. Able to effectively set priorities and work well under deadlines with a strong attention to detail.
• Excellent teamwork skills and the ability to work unsupervised.
• Demonstrated performance and aptitude consistent with client core values and culture.
• Handles confidential and sensitive matters with tact and diplomacy.
• Understanding of ITIL principles

You will:
Effectively solve customer inquiries via phone, email
Hold a high bar for Support when owning customer interactions

Identify, document and follow up with engineers on product bugs and features

Advocate for customers by identifying trends in issues and suggesting improvements to processes, policies and products

Recognize errors and draft improvements to content in the external Support Center and internal documentation

Collaborate with members of other teams to root out answers and be a resource to teammates

You have:
The ability to provide support fluently in English
Genuine curiosity about people and business, while possessing the ability to inspire passion in others

Experience in direct customer or client-facing roles

Interest in implementing feedback and dedicated to the improvement of your skills and work

Strong organizational, analytical, written and verbal communication skills

Superb attention to detail

The ability to quickly adapt to new situations and think on your feet

Excellent time-management skills

A desire to help people and improve the community experience

[Job ID: 1600984]

Responsibilities

• Handle customer enquiries and technical issues via phone, email, chat, or ticketing system with timely and professional support
• Troubleshoot and resolve issues across software, hardware, network, and application layers using structured root cause analysis
• Maintain and update technical documentation, troubleshooting guides, and FAQs to support knowledge sharing and efficiency
• Collaborate with development, QA, and product teams to escalate and resolve complex technical issues
• Assist in testing new features, enhancements, and fixes; provide feedback to improve product quality
• Support customer onboarding, including product setup, configuration guidance, and best practices
• Stay updated on product knowledge, tools, and industry trends through continuous learning
• Ensure all support cases meet defined SLA response and resolution timelines
• Perform any ad-hoc duties as assigned

Requirements

• Strong understanding of IT systems, networks, and applications
• Knowledge of TCP/IP, OSI model, DNS, routing, switching, and common network protocols
• Good verbal and written communication skills with ability to explain technical concepts clearly
• Strong analytical and troubleshooting skills with root cause analysis capability
• Customer-focused mindset with patience and professionalism
• Ability to work effectively in cross-functional teams and escalate issues appropriately
• Strong documentation skills for creating clear technical guides and knowledge base articles
• Fast learner with ability to adapt to new technologies and tools
• Commitment to meeting SLA targets for response and resolution times

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EA Personnel Name: Ong Kang Quan Ryan
EA Personnel Registration Number: R23116952
EA License No.: 07C5771

We are looking for an Application Support Engineer for one of our clients here in Singapore. Your scope is as follow:

Key Responsibilities:

• Batch Job Management - monitor the end-of-day batch and ensure that it starts on the prescribed time, perform first level analysis if there’s failure, perform recovery and involve other stakeholders when necessary. Do a milestone check of the critical jobs to ensure they complete on time and do the proper escalation if there’s any delay.
• Application System and Infrastructure Monitoring – constantly monitor the alerts from the monitoring tool that tells whether an application, server, website, service, disk space or other system resources are having issue and inform the support persons if necessary.
• Service Requests and User Support – handling of user requests such as running of one time job, scheduling of new job, copying and resending of file, troubleshooting transactional problem and involving other experts if necessary.
• Software Release Support – support the regular release of new software from development teams by stopping and resuming the batch when necessary and ensuring all systems are available for user sanity testing after release deployment.
• System Patch and Upgrade Support – support the regular third-party system upgrade and patches and minimize any disruption.

Required Skills and Qualifications:

• If you have 2 plus years of experience in TWS (Tivoli Dynamic Works Console), this is desirable; else if you have experience in a production support role, that is the second preferred work experience for this position.
• Good knowledge of Unix Script & Shell Scripting.
• Knowledge of the requirements of IT production (Banking System).
• Note: This is a shift role, two shifts are as 7 am - 3 pm and 8 am - 4 pm SGT, and the person may be asked to work on weekend shifts too.

Job Summary

This role is responsible for the smooth execution of account payable, accurate transaction processing, and adherence to internal controls. As and when required, the role supports the manager in accounting management and reporting

Key Responsibilities

1. Account Payable

a) Monitor and update daily cash balances

b) Administer database of bank accounts of vendors on accounting system and online banking portals

c) Execute payments in accordance with company’s approval policies:

i) Routine payments to vendors based on aging profile and cut-off time

ii) Adhoc payments

iii) Monthly funding for subsidiaries, including FX transactions

iv) Payments on behalf of affiliates

v) Capital calls for investments

vi) Invoicing for intercompany management fees

d) Support the Assistant Manager in providing insights into cash flow drivers, segregated by nature of transactions, frequency, vendor

e) Manage payment process

i) Manage communication with vendors on payments

ii) Liaise and manage internal stakeholders’ payment requests and escalate urgent payments to Assistant Manager and Treasurer

2. Accounting

a) Input journal entries for executed payments and bank charges

3. Secondary responsibilities for support

a) Bank account management

b) Accounting Reporting

Qualifications & Experience

▪ Bachelor’s degree in Finance, Business, Commerce, or related field is advantageous

▪ Minimum 2 years of relevant experience

▪ Strong knowledge of accounts payable and banking operations

▪ Advanced Excel skills

▪ Good to have working experience with Dynamics 365

▪ Possess good communication and interpersonal skills of coordinating with internal departments

▪ Attention to detail, meticulous and a good team player who can adapt to a dynamic work environment and collaborate effectively across department

Working hours:

Mon to Fri 8.30am to 5.30pm

Responsibilities:

• Handle monthly closing journal and prepare monthly accounts reconciliations and schedules

• Review monthly inventories ageing report and review stock take reconciliations

• Review GST submission workings and prepare tax & deferred tax computation for accounting provision

• Ensure compliance to accounting standards

• Review and maintain record for capex for new / replacement of fixed asset requisition

• Prepare tax & deferred tax computation for accounting provision and finalise corporate tax computations for review

Requirements:

• Minimum Diploma/Degree in Accounting & Finance or equivalent

• Minimum 3-5 years working experience in finance & accounting
  
  HOW TO APPLY:

  Interested applicants, please click on “Apply Now” and provide the below details in your resume.

  We regret only shortlisted candidates will be notified.

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  Trust Recruit Pte Ltd

  EA License No: 19C9950

  EA Personnel: Ang Ren Jing (Dino)

  EA Personnel Reg No: R25146829R

• Permanent role with an established company with high job stability
• Concrete project pipelines

About the company

Our client is an established company with over 30 years of experience who is a market leader within their industry. As part of their plan to invest in technology, they are now hiring an experienced IT infrastructure| System Administrator  to join their team. 

About the job

• Act as the primary technical point of contact for troubleshooting system and network issues to maintain maximum service availability.
• Partner with various business units to translate operational needs into scalable technical infrastructure solutions.
• Provide high-level technical mentorship and guidance to junior engineering staff.
• Serve as the primary technical lead for regional infrastructure projects, providing guidance to local teams and managing global integrations.
• Facilitate technical discussions and service implementations with external vendors and regional stakeholders.

Skills and experience required

As a successful applicant, you will have at least 5 years of experience in System / Server and network).  

IT procurement experience will be of added advantage. 

Whats on offer
This is an excellent opportunity to join an established company with heavy investments in technologies.

To apply online please use the 'apply' function, alternatively you can reach me at https://www.linkedin.com/in/hoonteck-nologyrecruitment. (EA: 94C3609/ R1219669)

• Leadership role with team management exposure
• Permanent role with high job stability 

About the company

Our Client is a market leader within their industry. They have a well-established presence of more than 20 years. With rapid expansion plan, they are now looking for a new IT Manager to manage their Infrastructure and IT helpdesk team.

About the job

Your role involves:

• Managing the IT team. This includes hiring, assigning of work, performance review and etc
• Planning and designing infrastructure solutions for accurate service efficiency and effectiveness
• Leading infrastructure projects. This includes milestone planning and risk management across Asia
• Actively support vital cybersecurity initiatives, including phishing simulations, vulnerability assessments, and compliance checks.
• Creating Business continuity and disaster recovery plans
• Establishing service level management practices to ensure that the level of service from internal and external service providers are defined

Skills and experience required

As a successful applicant, you will have at least 10 years of experience in Infrastructure (Servers and networks). At least 4 years of team management experience in required for this role.

Exposure to security will be of added advantage. 

Whats on offer


This is an excellent opportunity to join a leading end user environment with team management responsibilities. You will get the opportunity to lead high value projects with exposure to latest technology.

To apply online please use the 'apply' function. Alternatively you may contact Hoon Teck TAN at 6510 3633. (EA: 94C3609/ R1219669)

About the Role

We are looking for a driven Software & Systems Project Manager to lead and deliver high-impact software development and system integration projects. In this role, you will manage technical delivery, coordinate cross-functional teams, and ensure solutions are implemented successfully to meet business objectives.

You will play a key role in shaping system architecture, guiding engineering teams, and driving projects from conception through deployment while ensuring operational excellence.

Key Responsibilities

• Lead and manage end-to-end software development, implementation, and system integration projects.
• Oversee system architecture design, development processes, and integration of software and hardware solutions.
• Monitor performance and operational status of equipment during installation, configuration, and testing.
• Coordinate and guide cross-functional teams to conduct optimization testing and ensure system reliability.
• Provide technical direction and support to engineering teams, resolving issues related to software and equipment.
• Manage project budgets, resources, and timelines to deliver on schedule and within targets.
• Ensure projects meet business objectives, quality standards, and compliance requirements.
• Serve as the primary liaison between stakeholders, technical teams, and vendors, ensuring clear communication and alignment.

Requirements / Qualifications

• Strong initiative, proactive mindset, and passion for operational excellence.
• Effective communication skills and ability to work independently.
• Experience managing technical projects or cross-functional engineering teams is a plus.
• Familiarity with system integration, software development processes, and project management best practices is preferred.

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