Total 4,310 job vacancies in Singapore

Position Levels

• Service Attendant/Crew – Food & beverage service operations
• Captain (Senior Level) – Team leadership and service supervision

Salary: SGD 2,200 – 3,600 basic (commensurate with experience) + sign-on bonus (up to 2 months) + Variable Bonus + Other incentives

Key Responsibilities

• Welcome and attend to guests with professionalism and warmth
• Manage reservations, seating arrangements, and guest flow
• Take orders accurately and ensure timely food & beverage service
• Maintain high service standards and ensure guest satisfaction
• Handle guest feedback and resolve issues promptly
• Support daily restaurant operations, including setup and cleanliness
• (For senior roles) Supervise service team and ensure smooth operations

Requirements

• Entry-level candidates are welcome (training provided)
• Relevant F&B or hospitality experience is an advantage (for Captain level)
• Able to work rotating shifts, weekends, and public holidays
• Alternate 5/6 working days per week
• Singaporeans only
• Open to Non-Halal restaurants

What We Offer

This role is required to perform shift duties as follows:

Standard staggered day shifts 8.00am to 5.00pm / 9.00am to 6.00pm./ 10.00am to 7.00pm

• Serve as the first point of contact for customer seeking technical assistance over the phone or email
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customer
• Walk the customer through the problem-solving process
• Direct unresolved issue to the next support personnel
• Provide accurate information on IT products and services
• Record events and problems and their resolution in logs
• Follow up and update customer status and information
• Pass any feedback and suggestion by customer to the appropriate internal team
• Identify and suggest possible improvement on procedure

Requirements: 

• Minimum Diploma with prior 1 to 2 years experience in customer service or IT Technical support
• Preferably with ITIL v3 certification is advantageous

Interested candidate please click "APPLY" to begin your job search journey.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Tech Services Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persoloutsourcing.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOL Tech Services Pte Ltd
UEN No. 202233837K

Key Summary of the Position:

To oversee and support the electrical operations, maintenance, troubleshooting, and compliance activities of the assigned fleet/vessels while ensuring safe, efficient, and uninterrupted functioning of all electrical and automation systems in accordance with company standards, statutory regulations, and operational requirements.

Key Responsibilities:

Technical Operations & Maintenance

• Monitor and support vessel electrical systems including power generation, distribution, automation, navigation, communication, and control systems.
• Coordinate with vessel Chief Engineers and Electrical Officers for timely troubleshooting and rectification of electrical defects.
• Provide technical guidance for preventive and corrective maintenance of electrical equipment onboard vessels.
• Review machinery performance reports and recommend improvements for operational efficiency and reliability.
• Ensure planned maintenance activities related to electrical systems are completed as per schedules.

Dry Docking & Repairs

• Assist in planning and execution of electrical repair works during dry docking, surveys, and major maintenance activities.
• Conduct on the vessel testing to identify electrical circuit, control system, or component failures.
• Perform routine preventive maintenance and necessary component replacements to ensure long-term equipment reliability.

Compliance & Safety

• Ensure vessels comply with statutory, class, flag state, and company electrical safety requirements.
• Support implementation of safety procedures and electrical best practices onboard.
• Participate in incident investigations related to electrical failures or safety concerns and recommend corrective actions.

Procurement & Inventory Support

• Coordinate with procurement teams for sourcing electrical spares, consumables, and service requirements.
• Review requisitions and ensure timely availability of critical electrical spares onboard.
• Assist in vendor evaluation and technical assessment of electrical equipment and services.

Documentation & Reporting

• Maintain proper records of electrical maintenance, breakdown reports, repairs, and technical updates.
• Prepare technical reports, defect analyses, and performance summaries for management review.
• Support audits, inspections, and internal reporting requirements.

Coordination & Communication

• Liaise with vessel staff, classification societies, equipment manufacturers, and external service providers.
• Provide timely support to vessels for operational emergencies and technical issues.

Job Requirements:

• Minimum 5 years of relevant experience in marine electrical operations, vessel management, or related technical roles.
• Relevant sailing experience as Electrical Officer / ETO or shore-based experience in marine electrical operations preferred.
• Strong knowledge and hands-on experience in marine electrical and TFDE propulsion systems, including automation, generators, switchboards, and troubleshooting of MSBD, ESBD, PMS, AMS, ACB, and related systems.
• Prior experience in handling fleet electrical maintenance and vessel support (i.e.: Terasaki, Kawasaki and etc) will be an added advantage.
• Familiarity with class and statutory regulations related to marine electrical systems.

• Must have prior work experience in LNG carriers.

  We regret that only shortlisted candidates will be notified.

COMPANY DESCRIPTION

Founded in 1978 as Singapore's first family service centre, Allkin Singapore is a community-centric social service agency that believes everyone has the potential to create positive change, regardless of age, race, or background.

Through our service offerings, strategic partnerships, and community initiatives, we unlock opportunities for vulnerable individuals and families to overcome life's challenges, build a brighter future, and inspire others to do the same.

RESPONSIBILITIES

As a Social Worker in the Senior Service team, you will play a vital role in supporting seniors to age well within their communities. You'll walk alongside them and their caregivers to strengthen their well-being, preserve dignity, and enable ageing-in-place. Through meaningful engagement, coordinated care, and thoughtful casework, you will be part of a dedicated team shaping a more inclusive and elder-friendly society.

Roles & Responsibilities

• Conduct triage and intake assessments for seniors referred to our services.
• Provide case management for individuals and families, with a focus on person-centred care planning.
• Conduct home visits to better understand the senior's environment and develop holistic care plans.
• Perform psycho-social assessments to identify risks and strengths and recommend appropriate interventions.
• Work closely with caregivers, healthcare professionals, and community partners to coordinate seamless care and support.
• Ensure timely and accurate case documentation and reporting.
• Contribute to internal projects, reports, and process improvements when needed.
• Participate in team meetings, supervision, and ongoing training for continuous growth.

• Bachelor's, Postgraduate Diploma, or Master's in Social Work.
• Open to new graduates and early-career professionals in social work.
• Genuine passion for working with seniors and supporting caregivers in a community setting.
• Able to work independently while contributing to a collaborative team environment.
• Strong interpersonal, communication, and organisational skills.
• Proficient in written and spoken English.
• Fluency in a local Mother Tongue language and/or dialects is a plus.
• Committed to upholding the values and standards of the social work profession.
• Aligned with Allkin's core values: Accountability, Mastery, Kindred Spirit, Fortitude, Sparkle, and Care.

Liberte HR Services Pte Ltd is the designated recruitment partner for Allkin Singapore. As part of the hiring process, you may receive communication from them regarding this opportunity.

Salary: $2,100/month
Contract: 6 Months - 1 Year

Working Hours:

• Monday to Friday: 8:00am – 5:00pm
• Saturday: 8:00am – 12:00pm

Job Scope:

• Registration and billing duties
• Handle billing enquiries and receive samples
• Print barcode labels for samples
• Perform data entry of patient information

Requirements:

• Minimum NITEC
• Customer service experience required
• Comfortable handling blood and stool samples

All qualified applicants, please click “ APPLY NOW”

Or you may send in your resume to:

Whatsapp: https://wa.me/+6597430026  

Email : kimlow@recruitexpress.com.sg

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

About the Group

Gaia Group is a lifestyle company that creates & curates a series of timeless & innovative concepts spanning from culinary, entertainment, hospitality & event spaces, reinventing consumer experiences and bringing delight to everyone. At Gaia Group, we believe that there are multiple facets to life that shape our well-being. Through these experiences, one can create unforgettable memories, indulge their senses, while forging meaningful connections with one another. In the realm where passion intertwines with the palate, our culinary artisans embark on a flavourful odyssey, composing harmonies of taste that elevate beyond the ordinary. Hospitality isn’t just a transaction; it is part of our DNA.

Job Description:

We are seeking enthusiastic individuals to join our Service Team.

As a member of the team, you will be responsible for providing exceptional customer service, ensuring all guests a positive dining experience at our restaurant.

Responsibilities:

• Welcome guest with a friendly, positive and professional attitude
• Take food and beverage orders accurately and efficiently
• Collaborate with kitchen team to ensure accurate order fulfilment
• Ensure guest satisfaction by checking in with diners and addressing any concerns
• Maintain a clean and organized dining area
• Operating of POS system for processing of payments
• Assist in ensuring smooth operation of the restaurant, including opening and closing procedures, taking orders, setting tables, and cleaning the restaurant
• Any other duties as assigned

Requirements:

• Prior working experience in the food and beverage industry would be advantageous
• Demonstrated excellence in customer service
• Strong communication and people skills
• Well-groomed with a pleasant disposition
• Ability to thrive in a fast-paced environment
• Attention to detail and a proactive, can-do attitude
• Comfortable with flexible work hours including shifts, split shifts, weekends, and public holidays
• Working location: Takashimaya (Orchard MRT) or Dhoby Ghaut MRT area

If you are enthusiastic about delivering exceptional service and thrive in a collaborative team setting, we welcome you to apply for this position.

*Candidates with 3 years of experience and above may be considered for the Senior position.

By submitting your application, you consent to the collection, use, and disclosure of your personal data by Gyutan-Tan Pte Ltd for the purposes of processing and assessing the job application, and for other employment-related purposes in accordance with the Personal Data Protection Act 2012 (PDPA).

You declare that the information provided in your application is true and complete to the best of your knowledge. You understand that any false or misleading information may result in the rejection of application or, if employed, termination of employment.

Graduated recently but unsure where to start your career?

Most entry-level jobs expect experience. We believe potential matters more.

Join a role where you'll receive mentorship, gain real client exposure, and develop valuable business skills from day one — even if you have no prior experience.

At David N Goliath Group, we partner with established brands to drive customer growth and client engagement. We're committed to helping young professionals build confidence, business acumen, and a strong foundation for their careers.

About Us

Trinet Technologies Pte Ltd is a leading provider of advanced security and surveillance solutions, offering end-to-end services from design and supply to installation and maintenance. We are expanding our team and looking for a skilled and motivated Senior Service Engineer to join us.

Key Responsibilities

Plan, organize, and oversee daily service and maintenance operations

Perform installation, testing, commissioning, and troubleshooting of security systems (e.g., CCTV, access control, surveillance systems)

Ensure timely completion of service jobs and projects

Provide technical guidance and support to team members

Liaise with customers to ensure high service standards and satisfaction

Maintain proper documentation of service reports and operational activities

Requirements

Minimum 2 years of relevant experience in servicing and maintaining security or surveillance systems

Possess a valid Class 3/3A Driving Licence

Strong leadership and team management skills

Ability to organize and manage day-to-day operations effectively

Hands-on, independent, and able to work under pressure

Good communication and interpersonal skills

Candidate with experience in CCTV, access control, or security systems will have an added advantage

What We Offer

Competitive salary package

Opportunities for career growth and advancement

Supportive and dynamic team environment

Training and development opportunities

How to Apply

Interested candidates are invited to submit their resume to hr@trinet.com.sg, only shortlisted candidates will be notified.

Summary
The L1 Service Operations Analyst is responsible for providing first-level support for production systems and infrastructure to ensure smooth day-to-day operations. This role focuses on system monitoring, incident management, and operational support within the Data Centre environment, while collaborating closely with L2 teams to maintain system stability, availability and performance.

Responsibilities

• Monitor and manage scheduled jobs using Control-M, including batch processing and end-of-day cycles
• Identify, troubleshoot, and escalate job failures in accordance with standard operating procedures (SOPs)
• Perform initial incident diagnosis and ensure timely escalation to L2 support teams
• Support application deployments, migration activities, and operational readiness checks
• Execute tape management operations, including loading, unloading, vaulting, and reconciliation
• Manage user access and password requests through PALMS, including privileged access requests
• Perform basic UNIX/Linux system checks and execute commands using tools such as PuTTY and WinSCP
• Support SWIFT-related operations, including daily monitoring and secure file handling
• Carry out Data Centre operational tasks, including access control, environmental monitoring, and compliance checks
• Maintain accurate logs, reports, and operational documentation
• Ensure all activities comply with security policies, audit requirements, and regulatory standards

Requirements

• Diploma or Bachelor’s Degree in Information Technology, Computer Science, or a related field
• 0–2 years of experience in IT operations, service desk or infrastructure support
• Basic knowledge of Control-M scheduling tool
• Familiarity with UNIX/Linux operating systems
• Experience with monitoring tools (e.g., Helix or similar platforms)
• Proficiency in tools such as PuTTY and WinSCP
• Understanding of incident management and escalation frameworksStrong attention to detail with the ability to follow defined procedures
• Effective communication and collaboration skills
• Ability to work under pressure in a fast-paced, high-availability environment

Responsibilities:

• Supervise and perform fault diagnosis, trouble shooting and maintenance of power system/component in workshops and on-board vessels
• Lead a team of electricians to complete CM and PM tasks in safe and timely manner
• Ensure the safety and welfare of the team members being assigned
• Liaise with client and subcontractors pertaining to maintenance programs
• Partner with SRM to ensure delivery of project milestones

Requirements:

• Diploma or Degree in Electrical & Electronics Engineering
• Experience in power engineering and maintenance of electrical components
• Knowledge in reading electrical circuit diagram.
• Experience in testing/calibration of high/low voltage equipment or fault analysis
• Knowledge in both electrical/electronic system
• Experience in DC system preferred
• Able to lead and manage a small team to complete jobs assigned
• Able to motivate and create a positive working environment and culture in the department
• Willing to work in Changi area
• Able to work in outdoor environment-heat, grease, dust
• Those with no prior experience are also welcomed to apply
• Only Singapore Citizens need apply

Other Information:

• Location: Changi
• Transport provided at or nearby: Jalan Bahar, Pioneer MRT, Boon Lay MRT, Lakeside MRT, Jurong West & East, Jalan Bukit Merah, Choa Chu Kang MRT, Bukit Panjang Plaza, Woodlands, Sembawang MRT, Yishun MRT, Bishan MRT, Ang Mo Kio MRT, Hougang Ave 8, Sengkang Square, Punggol Central, Pasir Ris MRT, Tampines MRT, Tanah Merah MRT
• 5 days work week
• Working Hours: 7.45am-5pm

Responsibilities

• Coordinate appointments and provide professional customer service support via phone and email.
• Maintain and update schedules, records, and databases accurately.
• Coordinate and deploy contractors or teams based on operational requirements.
• Liaise with customers, contractors, and internal stakeholders to resolve issues and ensure timely follow-up.
• Prepare and generate reports using Excel and internal systems.
• Support process improvements to enhance reporting, scheduling, and data management efficiency.
• Perform administrative and operational support duties as assigned.
• Experience in managing large data sets 50,000-100,000 in excel will be an added advantage

Requirements:

• Experience in customer service, operations coordination, administration, or a related field.
• Proficient in Microsoft Excel, including formulas and data management (eg formulas, Macro, basic analysis) is preferred.
• Comfortable working with large datasets and generating reports.
• Strong communication and interpersonal skills.
• Able to work independently and manage multiple tasks effectively.
• Proactive, adaptable, and detail-oriented.

Interested applicants may email resume to kellychooi@recruitexpress.com.sg

Chooi Kelly (CEI Registration No: R25136207)

Recruit Express Pte Ltd (EA: 99C4599)

We regret only shortlisted candidates will be contacted

Overall Job Objectives

We are looking for highly motivated and passionate individuals to provide warm, friendly, and exceptional food & beverage service within INITIA Group’s F&B brands. He/She will assist the Outlet In-Charge in driving outlet sales while delivering excellent service to ensure customer satisfaction.

Core Responsibilities

• Host and greet guests in a warm and friendly manner.
• Be well-versed with the outlet’s products and services and actively promote or upsell items when appropriate.
• Provide a high standard of service through attentive and engaging guest interaction.
• Adhere to all operational procedures and suggest improvements for service efficiency.
• Maintain proper grooming and represent the brand professionally.
• Understand and operate POS/ordering systems to ensure smooth service.
• Address guest concerns promptly and escalate issues to the immediate superior for quick resolution.
• Assist the Outlet In-Charge in promoting specific menu items or services.

Job Specifications

• No prior experience required — fresh entrants are welcome to apply!
• With Good communication skills
• Able to work independently and demonstrate positive energy.
• Friendly, outgoing, and dedicated to delivering outstanding customer service.
• Flexibility to work shifts, including weekends and public holidays, based on business needs.

Key Deliverables

• Greet and host guests warmly while ensuring exceptional customer service and satisfaction.
• Be knowledgeable about the outlet’s products/services and assist in promoting and upselling them.
• Maintain smooth operations by adhering to procedures and handling POS/ordering systems effectively.
• Escalate guest issues to superiors promptly and suggest service improvements where possible.
• Represent the brand with professional grooming and positive interaction.

Benefits of the role

• Career Progression
• Working location will be premium location at Orchard area
• Collaborative and inclusive work environment that values creativity and innovation.
• Opportunity to work on diverse projects across various industries.

INITIA GROUP is the biggest brand concept leader in Singapore & Malaysia. We have been in the beauty and F&B industry for years and are now in Art, Retail, and Photo Studios. We are a fast-paced growing company, bringing all unique and on-trend concepts. We have a lot of expansions going on and we need additional talents in our growing family.

If you’re excited about our company’s vision for this position and want to start the path of becoming one of our future leaders, we’d like to hear from you.

You may visit our website to learn more about us: https://initia.sg/

APPLY NOW!

• Up till $3,300 + PB

• 5 Days Work Week

• Exposure to High-Profile Projects

• International Presence

• Established and Stable Business
  

Our Client, a local manufacturer for turnstile, auto-gates & barriers here in Singapore, is inviting qualified candidates to fill the position as Service Coordinator.

RESPONSIBILITIES:

• Process and manage sales documentation, including Sales Orders, Purchase Orders, Delivery Orders, and Invoices.

• Provide administrative support for service and maintenance scheduling and coordination.

• Respond promptly to customer enquiries, including online and e-commerce platforms.

• Prepare and follow up on quotations for service maintenance, spare parts, and ad-hoc servicing requests.

• Handle export and import documentation, ensuring all paperwork meets freight and delivery requirements.

• Manage internal and external correspondence, including emails, letters, and other enquiries.

• Perform general administrative duties and assist with tasks assigned by management.

REQUIREMENTS:

• Minimum 1 year of experience in a Sales Admin / Service Coordinator role.

• Experience in shipping, export, or import documentation will be an added advantage..

• Immediate availability will be preferred.

OTHER INFORMATION:

• Location: Senoko (North)  

• Working Days/Hours: 5 days/Office hours, 8am – 5.30pm

• Salary: $2,500 - $3,300 (salary will commensurate according to experience & qualifications)

Location: Outram
Salary: $10.50/hr - $13/hr
Duration: 4 Months


Working Hours:
- 5 days work week
- Monday to Thursday (9.5 hours, inclusive of 1 hour lunch break)
- Friday (9 hours, inclusive of 1 hour lunch break)
[PSA are on staggered working hours and may be rostered to start work from 7.30AM]


Job Description:
- You are responsible for providing front-line services to our patients.
- Your duties and responsibilities include, but not limited to, registration of patients’ visits, appointment scheduling, and collection of payments and provide financial counselling.
- Do note that there is kiosk at the medical center, candidate will need to be open to station there to assist. (Front end customer service)


Job Requirements:
- Min. N/O/Nitec/Higher Nitec/A level/Diploma in any field
- No exp as training will be provided

If interested, please send updated resume via email  jacelynchua@recruitexpress.com.sg 

Melissa Zhang Zhiqi (Mezzo)

(CEI.No: R2197564 | Recruit Express Pte Ltd (Healthcare & Life Science) | 99C4599)

jacelynchua@recruitexpress.com.sg

Field Service Technician (Repair, Maintainance, travel islandwide from Bugis)

Job Responsibilities:

• Response to all equipments faults arriving onsite at equipment location
• Conduct preventive maintenance per checklist and schedule
• Conduct tools check before start work
• Able to troubleshoot and perform corrective maintenance for minor equipment faults
• Update maintenance record for PM carried out

Job Requirements:

• N level/ NITEC/Higher Nitec/Diploma in Mechanical/Electronics/Electrical Engineering
• Ability to use Schematics Diagram for troubleshooting, or repair the mechanical componets
• Understanding of computers, operating systems and network knowledge is a plus
• Class 3 Driving License is a plus

We regret that shortlisted candidates will be notified.
Registration No.: R1980765
EA License No.: 02C3423

Location: Queenstown
Salary: $2500 - $2600
Duration: 2 year contract

Working Hours:
- 5 day work week, Office hours
- Mon - Fri (8am-5pm/8.30am-5.30pm)


Job Description:
- Ensure clinic's operational and procedural area readiness based on desired service standards.
- Assist with smooth patient journey including accurate and timely registration, discharge, appointment bookings, cashiering and any other enquiries such as insurance provider's information for billing.
- Provide chaperone assistance to doctors/nurses and prepare consultation documents.
- Attend to any requests, emails and phone enquiries.
- Assist clinic manager in administrative duties.
- Perform any other ad-hoc duties and responsibilities that may be assigned from time to time.


Job Requirements:
- Min. Diploma in any field


If interested, please send updated resume via email  jacelynchua@recruitexpress.com.sg 

Melissa Zhang Zhiqi (Mezzo)

(CEI.No: R2197564 | Recruit Express Pte Ltd (Healthcare & Life Science) | 99C4599)

jacelynchua@recruitexpress.com.sg

1.Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.

2.Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.

3.Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level

4.Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

5.Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.

6.Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

Job Title: Service Technician (JT-1030)
Location: Tuas (transport provided at Boon Lay)
Working Hours: Mon-Fri, 9am to 6pm, Sat, 9am to 1pm
Basic Salary: up to $3000

Job Description:
-Repair, overhaul, and testing of dispensing/vending machines and their component units
-Washing and cleaning of vending machines
-Loading and unloading stocks in machines and recording their data
-Housekeeping of workshop and machine store
-Minor paperwork and answering incoming calls when required
-Work both in the field and in-house workshop
-Perform other tasks as assigned

Position Summary

Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts – to get it right for our guests and our business each and every time.

Critical Tasks

Safety and Security

1. Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
2. Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
3. Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
4. Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.
5. Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
6. Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.
7. Complete appropriate safety training and certifications to perform work tasks.

Policies and Procedures

1. Protect the privacy and security of guests and coworkers.
2. Follow company and department policies and procedures.
3. Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
4. Maintain confidentiality of proprietary materials and information.
5. Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
6. Perform other reasonable job duties as requested by Supervisors.

Guest Relations

1. Address guests' service needs in a professional, positive, and timely manner.
2. Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
3. Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
4. Thank guests with genuine appreciation and provide a fond farewell.
5. Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
6. Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
7. Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
8. Assist other employees to ensure proper coverage and prompt guest service.

Communication

1. Speak to guests and co-workers using clear, appropriate and professional language.
2. Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.

Working with Others

1. Support all co-workers and treat them with dignity and respect.
2. Develop and maintain positive and productive working relationships with other employees and departments.
3. Partner with and assist others to promote an environment of teamwork and achieve common goals.

Quality Assurance/Quality Improvement

1. Comply with quality assurance expectations and standards.

Physical Tasks

1. Read and visually verify information in a variety of formats (e.g., small print).
2. Stand, sit, or walk for an extended period of time or for an entire work shift.
3. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 50 pounds with assistance.
4. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
5. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps.
6. Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
7. General Food and Beverage Services
8. Maintain cleanliness of work and guest areas by clearing, collecting and returning food and beverage items to proper area.
9. Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.
10. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
11. Set tables according to type of event and service standards, including types of linens, glassware, plate/chinaware, and silver/flatware, ensuring all supplies meet quality standards.
12. Pick-up trays and clean tables as needed to ensure a clean dining area.
13. Follow appropriate procedures for serving alcohol (e.g., TIPs (Training for Intervention Procedures), CARE (Control Alcohol Risks Effectively)).
14. Thank every guest upon departure, invite them to return, and wish them a fond farewell.
15. Retrieve and deliver food and beverage orders in a timely manner.
16. Perform other reasonable duties as requested.

Assists Management

1. Communicate with guests, other employees, or departments to ensure guest needs are met.

Closing

1. Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist.

Beverage/Coffee Cart

1. Inspect the cleanliness and presentation all china, glass, and silver prior to use.
2. Prepare drink orders for guests according to specified recipes using measuring systems.
3. Maintain cleanliness and condition of bar, bar unit (CO2 lines, soda tanks, soda guns, drain, etc.), tables, and other tools, following all set-up guidelines.
4. Requisition all necessary supplies, specifically bottle-for-bottle liquor restock, transporting supplies from storeroom to bar set-up area as required.

Banquet

1. Set tables according to type of event and service standards, including types of linens, glassware, plate/chinaware, and silver/flatware, ensuring all supplies meet quality standards.
2. Prepare coffee breaks, carts, and stations with appropriate food and beverages as stated in Banquet Event Order.
3. Prepare tables, action stations, buffets, service carts, dessert table/carts and cordial carts with specified tools, wares and equipment according to company standards.
4. Set up, operate, and troubleshoot audio-visual (AV), projection, lighting, and conferencing equipment, devices, and systems, ensuring all equipment is operational prior to use.
5. Bus tables by removing and separating tableware, plateware, glassware, and flatware.
6. Monitor tableware to ensure it is presentable to guests, including checking for cleanliness, cracks, and chips.
7. Break-down, remove, and secure AV equipment and related equipment, devices, and systems promptly following an event.
8. Respond to and try to fulfill any special banquet event arrangements requested by guest.
9. Replenish buffet items to ensure consistency and freshness in presentation from opening to closing.
10. Follow up on special banquet event arrangements requested by guest to ensure compliance.
11. Assist and instruct guests/customers regarding proper usage and operation of AV equipment and Internet.
12. Inspect the cleanliness and presentation all china, glass, and silver prior to use.

In-Room Dining

1. Take room service orders over the phone, answering any questions regarding the menu, inputting order into appropriate system, up-selling, following method of payment policies, reading back the order to confirm its accuracy, and providing expected delivery time.
2. Place and log call back for room service order within appropriate time frame to ensure guest satisfaction.
3. Notify guests and management of delays in service delivery and record any issues or complaints via GXP system.
4. Deliver VIP amenities and F&B orders to guest rooms and suites as per sequence of service and standard.
5. Collect, clear and remove trays and trolleys from corridors and guest rooms

Cash/Bank Handling

1. Process all payment methods in accordance with Accounting procedures and policies.
2. Follow property control audit standards and cash handling procedures (e.g., blind drops).
3. Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank.
4. Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times.
5. Transport bank to/from assigned workstation, following security procedures.
6. Set up and organize cashier workstation with designated supplies, forms, and resource materials; and maintain cleanliness of workstation at all times.
7. To ensure and follow established procedures and compliance as per LSOP guidelines.

Steps of Service

1. Present physical and accurate check and process payment, adhering to all cash handling and credit policies/procedures including added and received gratuity.
2. Check in with guests to ensure satisfaction with each food course and/or beverages.
3. Answer questions on menu selections, and check with kitchen staff whenever additional clarification is necessary.
4. Communicate with the kitchen regarding the length of wait for food items, recook orders, and product availability.

Any other duties as may be assigned from time to time.

Job Requirements

• Candidate must possess at least a Professional Certificate/NiTEC, any field.
• Previous F&B experience is a big plus. Fresh graduates are welcome too.
• Great conversational skills and teamwork oriented.
• Positive outlook and outgoing personality.
• Able to start work within short notice.
• Selected candidates may be posted to any F&B outlets in the Hotel.