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View/Repost Job Posting - Customer Service Manager

1. JOB DESCRIPTION

Job Title

Customer Service Manager

Occupation

Customer Service Manager

Job Description & Requirements

Duties & Responsibilities

1. Watchfully responds to client inquiries in a professional manner and ensures that concerns are addressed quickly and completely

2. Gathers customer information thoroughly and effectively, accesses and satisfies client demands

3. Educates the salon customers based on their real needs during their visit to the shop

4. Provides professional customer support with a forthcoming mindset for customers to keep coming back and avoid unpleasant future encounters

5. Maintains a positive, empathetic, and professional attitude toward customers at all times

6. Attends to and communicates promptly to address customers’ queries at the most excellent approach

7. Acknowledges and resolves customer feedback and concerns

8. Knows products inside and out to answer product queries

9. Communicates and coordinates with team and management

10. Ensures customer satisfaction and increases customer retention

11. Gathers customer satisfaction levels and feedback on customer services for continuous improvement

12. Provides feedback on the efficiency of the operations and customer service process

Qualifications

• Bachelor’s Degree in Business, Commerce or relevant fields

• Three (3) to five (5) years of leadership and management experience in customer-service-related capacity

• Consistently well-groomed according to the high appearance standards of the salon and the company

• High degree of professionalism in customer service

• Exceptional people skills

• High standards of customer communication skills

• Prior experience in the beauty line preferred

• Ability to stay calm and excellent in handling difficult customers

• Computer literate

2. SKILLS

Customer Retention Leadership Microsoft Office Customer Experience Customer Support Interpersonal Skills Customer Information Administration Communication SkillsExcelCustomer SatisfactionTeam Player Customer ServiceCustomer CommunicationCustomer ServicesCustomer Service Experience

3. KEY INFORMATION

Job Post Duration

30 Calendar Days

Number of Vacancies

10

Job Function

Personal Care / Beauty , customer service

Position Level

Manager

Minimum Years of Experience

3

Employment Type

Permanent, Full Time

Minimum Qualification Level

Bachelor's Degree or equivalent

Field of Study

Business & Administration n.e.c. (including entrepreneurship)

Monthly Salary Range (SGD)

$7,000 - $9,500

Government Support

No schemes selected

4. WORKPLACE DETAILS

Workplace Address

Local

Postal Code

228773

Block/House No.

20

Street Name

KRAMAT LANE

Building Name (optional)

UNITED HOUSE

5. SCREENING QUESTIONS

Roles & Responsibilities

We are looking for a Customer Service Supervisor to lead and support a team in delivering high-quality customer service. You will play a key role in ensuring excellent customer experience, managing service operations, and driving continuous improvement in processes and team performance.

What You’ll Do

• Lead, coach, and supervise a team of Customer Service Officers

• Monitor KPIs, workload distribution, and service quality standards

• Handle complex customer inquiries across multiple channels

• Oversee order processing, amendments, and cancellations

• Manage escalations and resolve customer issues effectively

• Support CRM accuracy and maintain proper documentation

• Analyse performance data and prepare reports for management

• Identify and implement process improvements

• Support training and development of team members

• Collaborate with internal teams to ensure smooth operations

What You Bring

• Minimum 5 years of customer service experience

• Strong leadership and team management skills

• Experience in KPI tracking, reporting, and data analysis

• Proficiency in SAP, CRM systems, and Microsoft Office

• Strong problem-solving and communication skills

• Ability to work independently in a fast-paced environment

• Organised, proactive, and detail-oriented approach

Customer Service Officer

Job Description

We are a dynamic company with 20 years in the beauty industry. We currently have 9 outlets across Singapore with 3 brands thus you will be introduced and expected to contribute to value add to the interesting marketing concepts suited for both the Beauty and Wellness industry.

Responsibilities

·        The candidate is expected to make outbound calls to customers and to respond to inbound enquiries from leads, giving a basic introduction of Company’s latest promotions with the aim of maximising the take-up of these promotions.

·        Respond to customer inquiries via phone, email, and chat in a timely and professional manner, in both English and Chinese (to liaise with Chinese-speaking customers).

·        Scheduling service appointments for customers and follow up Identify and escalate complex issues to appropriate departments for resolution

·        Collaborate with team members to improve policies and customer service processes

·        Address customers’ complaints in a timely and professional manner. Conduct first level investigation into customers’complaints, identify expectation gap and work with service team members on service recovery aiming towards customer satisfaction.

·        Build customer loyalty and retention by delivering the unique customer service experience

·        Update activity reports (Documentation of calls for tracking, monitoring and follow-up)

·        Maintain accurate records and reports on customer interactions and feedback

·        Strong teamwork and interpersonal skills to work effectively with colleagues.

·        Assist in ad hoc administrative duties

Requirements

·        Singaporean, Permanent Resident or candidates with full working rights for Singapore.

·        Must be able to converse fluently over the phone, and read and write in English and Chinese (to liaise with Chinese-speaking customers).

·        Must be proficient in MS Word and MS Excel

·        At least 1 year customer service or telemarketing experience

·        Skilled in negotiation, listen attentively,identify callers’ needs, and remain composed even when dealing with agitated customers

·        Minimum GCE ‘N’ Level

·        Able to commit retail hours (Tuesday to Saturday, 11am – 8pm)

·        Requires a sense of urgency

·        Able to work independently with minimal supervision

·        Good team player, positive attitude and willing to learn

What We Offer

·         Up to $2800 monthly salary, depending on experience of candidate  

·         Full Time (5 days work week) / Flexiblehours (Tuesday to Saturday, 11am –
8pm)

·         Staff discounts and privileges from all PhoenixRise outlets 

·         Office located near Tai Seng MRT (Circle Line)

·         Clean, quiet and comfortable working environment

Job Descriptions:

• Report directly to Branch Manager
• Follow up on customer request, appointment, enquires, call, complaints and confirmation promptly
• To make cold call and any new leads call provided by the company
• Re-confirm customer’s appointment a day before their treatment
• To follow-up service call to customer after treatment (three days)
• Responsible to deliver and provide Quality Services
• Daily data entry for customers, staff and print report for compilation
• To ensure the cleanliness standards at reception area
• Issuing of invoices and service rendering
• Generation of daily reports
• Assist in general administrative duties
• Preparing and issue of relevant documents, printing and filing as well as inventory control
• Perform any other ad-hoc duties and other matters as assigned by the Company

Job Requirements:

• At least 2 years’ experience in beauty spa environment and services
• Strong verbal and written communication skills
• Ability to work in a fast-paced environment with minimum supervision and is able to multi-task
• Willing to work retail hours (including weekends and public holidays)

Job Responsibilities

• Handle customer enquiries via phone, email, and walk-in customers.
• Process sales orders, quotations, invoices, and related documents.
• Coordinate with internal departments to ensure smooth order fulfilment and customer satisfaction.
• Maintain accurate customer records and filing systems.
• Assist in scheduling appointments and administrative duties.
• Follow up on customer requests, payments, and outstanding matters.
• Provide general administrative support to the team and management.

Requirements

• Minimum 1 year of relevant experience in customer service and administrative support.
• Good communication and interpersonal skills.
• Self-motivated, responsible, and able to work independently.
• Strong team player with the ability to work cohesively with team members.
• Proficient in Microsoft Office applications.
• Positive attitude and willingness to learn.

Preferred Traits

• Customer-oriented with good problem-solving skills.
• Able to multitask and work in a fast-paced environment.
• Detail-oriented and organized.

What is INITIA?

The biggest lifestyle beauty lounge. INITIA Group sets out to find a consumer service business that is experience-based, differentiated and advantaged, non-seasonal, non-cyclical, highly predictable, has strong senior management, and strong online presence. Initia has been in the beauty industry and has created a series of new concept salons that blend with lifestyle and trends to provide unique and fascinating lounges.

Initia is not just doing beauty business alone, but it also has business in the F&B Industry and Art. It has been around for years and it has been working with local and many Korean companies in Singapore and in Malaysia.

We are hiring a Senior Customer Service Officer to manage customer queries and complaints. CSO mainly handles all customer related concerns, and complaints. Address all needs of our customers and ensure an exceptional guest experience.

DUTIES & RESPONSIBILITIES :

• Manage, mentor and coach the Customer Service team(all branches) with the team lead and other team members to achieve quality and productivity for optimal customer experience
• Continuously train and upskill existing and new Customer Service team, management team, stylists,and hair assistants to provide actionable feedback with meaningful career progression in the team.
• Recruit and structure the Customer Service team to ensure proper manpower support and thoughtful people’s management for sustainable development of the team
• Collaborate with the senior management team to share latest customer insights on the ground and provide suggestions on designing & curating the best user experience.
• Experienced customer service enthusiast – you’ve racked up at least 5 years of experience in bringing happiness to customers, with Customer Service team management experience. Experience in recruiting and building up a team with proper QA & training structure
• Attend and welcome visitors and customers by providing good customers service and maintains customer records and monitor their appointment
• Investigate and solve product and service complaints
• Follow the company procedures and regulations
• Implement & improve customers retention and also to bring in more new customers
• Helps to maintain clean, hygiene and cozy environment
• Assist in other area, if needed from time to time

QUALIFICATIONS :

• Must have 5-year proven working experience in customer service.
• Professional looking and well-groomed that best fits our salon image.
• Good and precise communication skills.
• Customer Service oriented and passionate about serving customers.
• Prior experience in the beauty line would be advantageous.
• Ability to stay calm and excellent in handling difficult customers.
• Comfortable using computers.

BENEFITS :

• Training for development is provided.
• Opportunity for career progression.
• Staff Discounts.
• Birthday Vouchers.
• Annual Leave, Marriage and Compassionate leaves.
• Good performance annual increment.
• Referral incentive.

Job Summary

The primary objective of the Inside Sales team member is to develop and improve Pentagon market share for new and existing businesses.

Role Overview

• Assist the sales team in preparing quotations, tender submissions and RFQ proposals for clients.
• Verify pricing, terms, and conditions for shipments awarded.
• Maintain an accurate level of data quality, ensuring that all systems are kept up to date promptly.
• Organize and maintain sales documentation, ensuring accessibility and completeness for reference.
• Coordinate with internal departments, such as operations and finance, to ensure seamless execution of sales processes and success of the business.

Requirement:

• Min Diploma holder
• Must have min 2 - 3 years experience in sales support and customer service, preferably in the freight forwarding or logistics industry or any of the Oil and Gas, EPC, and Marine industry
• Proficiency in Microsoft Office Suite, particularly Excel, for data analysis, reporting, and document preparation.
• Excellent communication and interpersonal skills, with a customer-focused approach and the ability to interact effectively with internal and external stakeholders.
• Knowledge of freight forwarding processes, terminology, and industry trends is desirable.
• Strong organizational skills and the ability to multitask, prioritize tasks, and meet deadlines in a dynamic work environment.
• Good team player, with an enthusiastic & proactive attitude

• Contact Centre Experience
• Customer Service Skills
• Ability to multitask / Willing to handle multiple service calls
• Ability to handle difficult customers
• Ability to draft a professional email response to a customer
• Familiar with Excel ( vlookup, pivot table) to generate reports
• Effectively bilingual ( English / Chinese)

Eligibility: Local/ PR
Employment Type: 2-year Contract (Renewable)
Operating Hours

• Monday to Friday: 8:30 AM – 8:30 PM
• Saturday: 8:30 AM – 1:00 PM
• Public Holidays: Off

Work Schedule (Shift-Based)

• Morning Shift: 8:30 AM – 4:30 PM
• Afternoon Shift: 11:30 AM – 8:30 PM
• Rotating between the 2 shifts

A leading 3PL warehousing and freight forwarding Company has vacancy for:

CUSTOMER SERVICE ASSISTANT

Job Description and Responsibilities

• Generate and process customer job instructions are in order and ensure that the job is carried out timely.
• Coordinate with warehouse operations team.
• Generate weekly and monthly Inventory, Stock & Billing reports.
• Interface with customers to answer queries.
• Proper verification, recording and documentation of all completed jobs.
• Any other duties as assigned.

Job Requirements

• At least 'O'Level or diploma and above.
• Preferably with at least 1 year of administrative & customer service experience.
• Able to read, write and speak English well.
• PC literate and good English proficiency.

Kindly include:-

• Past Salary
• Expected Salary
• Reasons for leaving current/past Employer

*Salary will be offered based on experience and education.

Job Responsibilities

• Inbound call handling for Accounts servicing, campaigns, products enquiries and helpdesk enquiries;

• Fulfillment follow through on case handling and with customers.

• Ensure group compliance & control standards are observed and met in the execution of customers’ enquiries, transaction requests and maintaining confidentiality of Bank and customers’ information

Job Requirements

• Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage.

• Good analytical skills; passion for working and is good in working with numbers.

• Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.

• Passion for working, responsible and with good working attitude.

• Proficient in PC skills including MS Office applications.

The Company
AGIS Medical Supplies Pte Ltd, we import and distribute medical equipment including motorised wheelchair, mobility scooter, hospital bed and home nursing equipment. We are looking for service oriented candidate with a caring heart to join our dynamic team.

Office at 50 Kallang Pudding Road #07-08 Singapore 349326

Job Description

• To provide customer service and administrative support for order fulfilment, including scheduling delivery.
• Assist in processing application and documentation for equipment inspection and registration.
• General admin duty, update database and manage customer calls.

Requirements

·        ITE ,Nitec, N/O level, Diploma or equivalent

·        Basic MS Office skills

·        Good communication and attention to detail.

·        Some working experience in admin work and customer service will be an advantage.

·        Handle confidential information with integrity.

Benefits:

·        Attractive salary

·        5.5 days work with alternate Saturday off.

·        Annual Leave

·        Medical benefits

Job Description:

• Build and maintain strong customer relationships, organising regular meetings and visits.
• Serve as the main point of contact for customers, ensuring timely resolution of issues and inquiries.
• Provide regular updates on the status of MRO events, including reports and delivery schedules.
• Share quotes, assist with invoicing preparation, and communicate any delays proactively.

Job Requirement:

• Minimum Diploma in Business/ Engineering or equivalent.
• Minimum 2 years of working experience in Customer Service in MRO industry

To submit your application, please apply online to apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

Part Time Customer Service Agent

• Assist with customer registration
• Answer customers' queries
• Administrative work
• Other ad-hoc duties assigned

Location: Central / West (Near MRT stations)
Work hours: 3pm to 7pm

Requirements:
Min Olevel and above
Able to work on weekdays / weekends
Able to work in July and commit 3 months
Training will be provided.
Students are welcome to apply

Interested candidates please send in your resume with mobile number and shortlisted candidates will be contacted within 2 weeks.

Job Description & Requirements

What is INITIA?

The biggest lifestyle beauty lounge. INITIA Group sets out to find a consumer service business that is experience-based, differentiated and advantaged, non-seasonal, non-cyclical, highly predictable, has strong senior management, and strong online presence. Initia has been in the beauty industry and has created a series of new concept salons that blend with lifestyle and trends to provide unique and fascinating lounges.

Initia is not just doing beauty business alone, but it also has business in the F&B Industry and Art. It has been around for years and it has been working with local and many Korean companies in Singapore and in Malaysia.

Our brands :

• Bada Hair (Previously known as Leekaja Beauty Salon)

• Walking on Sunshine

• You Are My Sunshine

• Ministry of Scalp Therapy

• F&B Brands

We are hiring additional Customer Service Officers.

He or she will be addressing the needs of all customers and ensures an exceptional guest experience.

If you're passionate and has a background in customer service, apply now! Be part of our growing Family!

ROLE OVERVIEW :

- Communicate with customers, understand their needs and attend to their queries

- Handle and resolve customers’ feedbacks and concerns

- Ensure a wonderful salon experience for our customers to increase customer retention

- Handling phone enquiries with etiquette

- Serving light refreshments to customers and attending to their needs

- Schedule customers’ appointments and other ad-hoc duties as assigned

- Gather customer satisfaction levels and feedback on customer services for continuous improvement

- Provide feedback and ideas to improve operations and enhance customer experience

- Comply with data protection regulation and organizational security procedures for customer registration and credit and cash transactions

WHAT WE ARE LOOKING FOR :

- Well-groomed and maintain a professional self that suits our salon image.

- Good and precise communication skills

- Service oriented and passionate about serving customers

- Prior experience in the beauty line would be advantageous

- Prefer can start immediately

WHAT TO EXPECT :

- Training is provided

- Opportunity for career progression

- Staff Discounts

- Birthday Vouchers

- Annual Leave, Marriage and Compassionate leaves

- Good performance annual increment

- Referral incentive

Working location: MNC company in the western part of Singapore

Hybrid working: 2 days working from home / 5 working day per week

Benefits: 21 days Annual Leave, in house gymnasium, inhouse canteen, medical and dental cover for staffs and dependent, Handphone and laptop provided by company

Company transport pick up at various MRT station (9 MRT station through out Singapore, Boon Lay . Chua Chu Kang . Clementi . Queenstown . Bedok. Punggol. Toa Payoh. Yishun. Serangoon . Ang Mo Kio (no one is expected to stay back after office hour but follow up require after office hour if any)

This is a fast pace working environment and staffs is expected to be able to follow up on urgent matters after office hours and also able to digests whole departmental email

General Purpose

The job holder is to handle all sales support and customer service activities of assigned

Main Job Tasks and Responsibilities

• Attend to inquiries regarding product availability, pricing, delivery surcharges, and lead time;
• Work with Sales to understand and execute pricing and supply and payment for each account
• Manage the order-to-delivery process to ensure smooth delivery, including
• coordination with customers, Sales, the global supply team, as well as delivery agents
• Fulfill delivery requirements for orders, coping with changes in delivery requirements and provide professional advice in relation to local geographical conditions and supply limitations
• Order follow-up activities, including submission of delivery notes for invoicing, chase and monitor outstanding payment
• Maintain continuous and positive rapport with customers, monitor account
• performance and any changes in assigned accounts

Requirement

• Excellent interaction capabilities and a proactive communicator
• Diploma level and above
• Proactive and takes initiative to solve issues and deliver results
• Good customer service
• Willing to work in the maritime industry. supply chain or shipping with a sense of urgency, Good time management
• Experience in the marine industry is an advantage, but not mandatory
• Strong in Excel and other MS office applications
• Self-motivated, confident, able to work independently, and effective in communication

Chan Chee Meng

07C3069

R1110620

Core Responsibilities:

Counter Duties

• Handle all duties required at the ISC counter, including end-to-end fulfillment for departure and/or arrival orders.
• Receive and process orders accurately and timely on Warehouse Management System (WMS). Perform thorough check on item description, quantity and customer information.
• Monitor order status and coordinate with merchants and runners to ensure timely fulfillment of orders.
• Maintain accurate records of inventory movements, monitor stock levels at the counter, perform stock counts eg. PWP, GWP, coupons and report discrepancies promptly.
• Assist with Changi Rewards membership enquiries, redemptions, and other marketing campaign giveaways as stipulated by CAG. Attend to customers’ enquiries at the counter and upsell commercial services (e.g. Shopping Concierge Services, Changi Rewards, etc.).
• Ensure compliance with SOPs and service standards.

Runner Duties

• Responsible for the transfer, delivery and/or collection of items within terminals (counters, merchants, and NT backroom), ensuring orders are correct and quality checks are performed.

Checker Duties

• Pick, pack and organize items for pick-up or delivery, ensuring accuracy and timeliness of orders

Other Duties

• Perform housekeeping duties and always ensure cleanliness of the counter and backroom.
  Assist with any other duties as assigned by management.

12 hours shift, 4 days work week

Select 1 fixed shift:
10am - 10pm  OR
10pm - 10am

Job Summary

We are a pest control company with stable growth seeking two administrative service personnel who share our commitment to sincere public service.

Responsibilities

• Respond promptly to customer queries to deliver excellent customer service
• Coordinate with relevant departments and staff to resolve customer requests and feedback professionally and timely
• Manage customer feedback and recovery processes to enhance customer satisfaction
• Prepare and process invoices accurately and on schedule
• Organize and maintain customer contact and sales data efficiently
• Perform daily administrative duties as assigned to support operations

Job Description

• Plan, schedule, and coordinate activities to ensure timely progress and optimize productivity.
• Act as the primary point of contact for client inquiries and feedback.
• Act as a liaison between clients, supplier and other third parties.
• Ensure a positive client experience by addressing concerns and providing personalized service.
• Documentation and Reporting.
• Prepare and submit progress updates, reports, and documentation to relevant parties.
• Monitor the availability and allocation of manpower and materials etc.
• Ensure adherence to workplace safety regulations and company policies.
• Undertake any other duties assigned by management from time to time.

Requirements

• Proactive, adaptable, and eager to learn
• Strong attention to detail and accuracy
• Possess a critical-thinking ability
• Effective time management
• Excellent communication and interpersonal skills for liaising with clients or any third parties
• Problem-solving ability with attention to detail and strong organizational skills
• Well-organized with the ability to manage tasks independently or collaborate within a team
• Ability to handle challenges calmly and effectively in a fast-paced environment
• Passion for delivering exceptional client service
• Willingness to stay updated on industry trends and best practices
• Willing to attend calls or travel island-wide when necessary with own transport arrangement
• Flexibility to work varied schedules, including weekends or holidays
• Able to attend emergency call due to works needs beyond offive hours
• 6 working days

We are regret that only shortlisted candidates will be notified.

Job Description

• Plan, schedule, and coordinate activities to ensure timely progress and optimize productivity.
• Act as the primary point of contact for client inquiries and feedback.
• Act as a liaison between clients, supplier and other third parties.
• Ensure a positive client experience by addressing concerns and providing personalized service.
• Documentation and Reporting.
• Prepare and submit progress updates, reports, and documentation to relevant parties.
• Monitor the availability and allocation of manpower and materials etc.
• Ensure adherence to workplace safety regulations and company policies.

Requirements

• Proactive, adaptable, and eager to learn
• Strong attention to detail and accuracy
• Possess a critical-thinking ability
• Effective time management
• Excellent communication and interpersonal skills for liaising with clients or any third parties
• At least 1 year related experience
• Problem-solving ability with attention to detail and strong organizational skills
• Well-organized with the ability to manage tasks independently or collaborate within a team
• Ability to handle challenges calmly and effectively in a fast-paced environment
• Passion for delivering exceptional client service
• Willingness to stay updated on industry trends and best practices
• Willing to attend calls or travel island-wide when necessary
• Flexibility to work varied schedules, including weekends or holidays
• 6 working days

We are regret that only shortlisted candidates will benotified.

Company Overview

The client is a plant-based skincare practice offering in-house consultations, treatments, and a range of skincare products focused on natural care.

Job Summary

Singaporeans and Permanent Residents only.

Provide front desk, customer service, operational, and social media support in a skincare clinic by managing client appointments, assisting with clinic operations, supporting live broadcasts, and helping deliver a positive client experience.

Responsibilities

• Greet and assist walk-in clients and respond to enquiries to ensure a positive client experience
• Manage appointment bookings, confirmations, and reminders to optimize scheduling efficiency
• Collect payments and perform basic cashiering accurately and securely
• Deliver friendly, professional customer service to enhance client satisfaction
• Maintain cleanliness and organization of reception, treatment rooms, and common areas to uphold clinic standards
• Assist with clinic opening and closing procedures to ensure operational readiness
• Perform daily administrative tasks including filing records and maintaining documentation accuracy
• Assist with TikTok LIVE broadcasts, social media content creation, and related operational support activities
• Process and pack online sales orders to support e-commerce activities
• Arrange stock and monitor inventory levels to support clinic operations
• Coordinate with suppliers, couriers, and delivery personnel to ensure timely receipt of goods
• Coordinate towel, linen, pantry, and housekeeping supplies to maintain clinic hygiene
• Operate basic skin analysis equipment after training to support treatment procedures
• Prepare treatment rooms and equipment to ensure readiness for client sessions
• Support treatment operations as directed to facilitate smooth service delivery

Competencies and qualifications

• Ability to communicate effectively in English to interact with clients and team members
• Basic computer skills including use of email, WhatsApp, and digital systems for communication and coordination
• Chinese speaking ability is an advantage to assist clients who prefer this language
• Friendly, responsible, and willing to learn new skills to adapt to clinic needs
• Organized and able to work independently to manage tasks efficiently
• Good personal grooming and hygiene to maintain professional appearance
• Positive attitude and professional work ethic to contribute to a supportive work environment

The perfect candidate for this job will have excellent communication andcustomer service skills, the ability to stay calm under pressure, and theability to work independently.

Responsibilities:

• Interact with customers in a friendly and professional manner.
• Handle customer inquiries and complaints.
• Provide customers with information about products and services.
• Process customer orders and payments.
• Update customer accounts.
• Resolve customer service issues.
• Refer customers to other departments as necessary.
• Maintain confidentiality of customer information.

Qualifications:

• Relevant experience as a customer service or related role
• Excellent communication and interpersonal skills
• A positive, can-do attitude
• The ability to stay calm under pressure
• Basic computer skills

Responsibilities:

• Manage, mentor and coach the relevant team members to achieve quality and productivity for optimal customer experience
• Train and upskill new and existing team members of the team, and provide actionable feedback
• Work closely with the senior management team to design & curate procedures for the best user experience.
• Attend and welcome visitors and customers by providing satisfactory customers service
• Maintain customer records and monitor their appointment
• To professionally and satisfactorily resolve customer complaints pertaining to products and services
• To Implement & improve customer retention practices
• To encourage a positive and cozy environment for the customers
• Assist in other area, if needed from time to time

Qualifications & Requirements

• Customer service enthusiast
• Prior experience in the customer service field
• Professional looking and well-groomed to the standards set
• Proficient communication skills
• Customer Service oriented and passionate about serving customers
• Ability to stay calm in any given situation
• Possess some degree of digital literacy
• Prior experience in the beauty line would be a plus

Customer Service Executive (Sales)

Company: Ace Safety Pte Ltd
Industry: Safety Footwear & Personal Protective Equipment (PPE)

About Us
Ace Safety Pte Ltd (AcesafeT) is a trusted supplier of Safety Footwear and Personal Protective Equipment (PPE). With over 20 years of combined industry experience, we are committed to delivering high-quality safety products to our clients. As part of our business expansion, we are looking for a dynamic and driven individual to join our growing sales team!

Roles & Responsibilities

• Drive sales growth through engagement with our existing customer database.
• Strengthen relationships and expand market share within our current re-sellers for product distribution.
• Research and recommend company products to customers effectively and efficiently.
• Explore, engage, and negotiate with customers to achieve the best possible sales outcomes.
• Monitor market trends and competitor activities to maintain a competitive edge.
• Provide excellent customer service support to ensure long-term client satisfaction.

Requirements

• Minimum Professional Certificate/NiTEC, Diploma, or Higher Diploma in Business Studies, Administration, Marketing, or related fields.
• At least 2 years of working experience in sales, communications, or marketing (advantage).
• Strong verbal and written communication skills. Advantage if able to speak Mandarin to our existing Mandarin speaking customers.
• Excellent interpersonal and customer relationship management skills.
• Possess business acumen and strategic thinking abilities.
• Able to work well under pressure and meet sales targets.
• Proficient in MS Office and familiar with social media platforms (advantage).
• Must have Singapore Class 3 or 3A driving license
• Company will provide Vehicle should Candidate do not possess own Vehicle. (advantage if you possess your own vehicle).

Why Join Us

• Be part of a fast-growing safety solutions company with strong industry presence.
• Enjoy a supportive and collaborative team culture.
• Competitive remuneration package with attractive incentives and career growth opportunities.

Responsibilities:

• • Communicate with customers, understand their needs and attend to their queries
  • Handle and resolve customers’ feedbacks and concerns
  • Ensure a wonderful salon experience for our customers to increase customer retention
  • Handling phone enquiries with etiquette
  • Serving light refreshments to customers and attending to their needs
  • Schedule customers’ appointments and other ad-hoc duties as assigned
  • Gather customer satisfaction levels and feedback on customer services for continuous improvement
  • Provide feedback and ideas to improve operations and enhance customer experience
  • Comply with data protection regulation and organizational security procedures for customer registration and credit and cash transactions

Qualifications & Requirements

• Well-groomed and maintain a professional self that suits our salon image
• Good and precise communication skills
• Service oriented and passionate about serving customers
• Prior experience in the beauty line would be advantageous

Job Responsibilities

• Provide administrative support, including registration, scheduling appointments, maintaining accurate patient medical records, and cashiering.
• Attend to customer inquiries, deliver top-notch customer service and build sustainable relationships with patients to maximize sales, customer satisfaction, and retention.
• Connect with patients, follow-up, monitor and continuously access patients’ treatments throughout their recovery process to help them achieve the desired results.
• Maintain detailed and accurate treatment records and support the clinic's day-to-day operations.
• Perform Electro-Lymphatic Therapy (ELT) to help patients enhance their overall health and wellness.
• Work with physicians to develop suitable treatment plans and dispense medication as prescribed for every patient.
• Educate patients about the clinic's products and services effectively.
• Perform the packaging and labeling activities of medications.
• Sanitize, maintain the tidiness and cleanliness of the treatment rooms and clinic equipment.
• Achieve monthly personal and company sales targets without hard selling.
• Assist in monthly or quarterly clinic promotional activities and propose new strategies for business growth.
• Perform any other ad hoc duties as assigned from time to time.

Job Requirements

• Candidates with no prior experience are welcome to apply (training will be provided)
• Preferably 1-2 years sales experience in the retail/healthcare industry preferred.
• Preferably candidates with prior healthcare/clinic/massage and spa setting experience.
• Candidates who possess relevant beauty and service-related qualifications such as CIDESCO/ CIBTAC / WSQ/ ITEC, etc., are a plus.
• Able to commence work immediately/on short notice would be a big plus.
• Possess great passion and interest in TCM or healthcare industry
• Able to adapt quickly to situations and comfortable working in a fast-paced environment
• Customer-focused, self-motivated, sales and service-oriented.
• Proactive, enthusiastic, independent, compassionate, and has a positive learning attitude.
• Good team player with excellent interpersonal and communication skills.
• Candidates with relevant experience and proven track record will be considered for a senior position.

Job Highlights:

1. Annual Leave - 14 days onwards
2. Birthday Leave - We believe employee should take a day off to celebrate their birthday with their loved ones
3. FREE TCM services and Tech-enhanced therapies for our employees, and 50% discount for employees’ family members!
4. Attractive and Good Commissions Entitlement
5. Great working culture - Fun and enjoyable workplace that embraces Diversity and Work-life balance/harmony

Why Should You Join Us?

GREAT CULTURE AND ATMOSPHERE:

Because you will be working along with amazing and crazy fun people. We have cyclists, chefs, yogis, gamers, athletes, animal lovers, motivational and inspirational trainers, foodies, and many more.

GREAT SALARY PACKAGE AND BENEFITS:

Because we offer benefits which are most desired and valued by people. We believe that the people in the team are the backbone of the company, the core of everything we do. This is why we invest so much in our employee’s welfare and future.

GROWTH AND CAREER DEVELOPMENT:

Because the sky's the limit and we firmly believe that our employees' growth, development, and well-being are the most significant factor. We hope to grow with our employees, we want our people to shine brighter as they progress with the company.

DIVERSITY:

Because we value equity and inclusion. We are an equal opportunity employer who makes decisions without regard to age, identity, gender, race, colour, ethnicity, etc. We encourage our employees to be their true selves at work.