Total 3,900 job vacancies in Singapore

Job Description & Requirements

• Oversee the daily operations of outlet for efficient operations
• Work closely with the Area Manager on strategic business planning and operations
• Develop cost-effective operational plan to achieve outlet’s goals
• Ensure good and prompt service to satisfy customers' needs
• Ensure outlet compliance to all authority regulations including but not limited to hygiene, cleanliness and workplace safety guidelines
• Ensure outlet compliance to Company’s regulations such as sales reporting, cash management and inventory controls
• Train and retain outlet staff
• Manpower recruitment and scheduling to achieve optimal productivity
• Monitor inventory levels and replenish stock when needed
• Analyse and resolve problems in a timely and accurate manner
• Regular review to improve cleaning standards, food safety and sanitation
• Perform any duties which may be assigned from time to time from superior

Requirements:

• Able to multitask and perform in fast paced working environment
• Strong leadership quality with excellent analytical and decision-making skills
• Good communication in verbal and written skills
• Able to work shift hours, weekends and Public Holiday (6 days a week)

JOB RESPONSIBILITIES:

• To conduct services on ground but not limited to servicing, food ordering, reservations, cashiering duties etc
• To undergo trainings for the skill sets of non-supervisory roles to understand and perform the functions
• To undergo trainings for supervisory roles and responsibilities so as to be able to lead and manage both operations and management
• Complete all trainings and acquire the knowledge and skills to perform independently within the targeted timeline up to Assistant Manager
• Perform duties in the best interest of the Company, ensuring that the corporate Vision, Mission statement and Values are upheld
• Ensuring all policies and procedures of the company are followed accordingly
• Any other jobs or duties assigned by the Restaurant Manager from time to time

JOB REQUIREMENTS:

• Minimum 1 year working experience in Food & Beverages industry
• Fresh Graduates are welcomed to apply too
• Possess good working Attitude
• Team player with good interpersonal communication skills, positive attitude, enthusiasm, and initiative

• Oversee the daily operations of outlet for efficient operations
• Work closely with the Area Manager on strategic business planning and operations
• Develop cost-effective operational plan to achieve outlet’s goals
• Ensure good and prompt service to satisfy customers' needs
• Ensure outlet compliance to all authority regulations including but not limited to hygiene, cleanliness and workplace safety guidelines
• Ensure outlet compliance to Company’s regulations such as sales reporting, cash management and inventory controls
• Train and retain outlet staff
• Manpower recruitment and scheduling to achieve optimal productivity
• Monitor inventory levels and replenish stock when needed
• Analyse and resolve problems in a timely and accurate manner
• Regular review to improve cleaning standards, food safety and sanitation
• Perform any duties which may be assigned from time to time from superior

Requirements:

• Preferably with at least 1 year of F&B related experience in a supervisory role
• Able to multitask and perform in fast paced working environment
• Strong leadership quality with excellent analytical and decision-making skills
• Good communication in verbal and written skills
• Able to work shift hours, weekends and Public Holiday (6 days a week)

JOB RESPONSIBILITIES:

• To conduct services on ground but not limited to servicing, food ordering, reservations, cashiering duties etc
• To undergo trainings for the skill sets of non-supervisory roles to understand and perform the functions
• To undergo trainings for supervisory roles and responsibilities so as to be able to lead and manage both operations and management
• Complete all trainings and acquire the knowledge and skills to perform independently within the targeted timeline up to Assistant Manager
• Perform duties in the best interest of the Company, ensuring that the corporate Vision, Mission statement and Values are upheld
• Ensuring all policies and procedures of the company are followed accordingly
• Any other jobs or duties assigned by the Restaurant Manager from time to time

JOB REQUIREMENTS:

- Minimum 1 year working experience in Food & Beverages industry

- Fresh Graduates are welcomed to apply too

- Possess good working Attitude

- Team player with good interpersonal communication skills, positive attitude, enthusiasm, and initiative

Position Summary

The General Manager is responsible for overseeing the overall operations and business development of the company. The role focuses on ensuring efficient service delivery, maintaining customer relationships, driving business growth, and implementing operational strategies to enhance productivity and service quality.

Key Responsibilities

1. Strategic Planning and Business Development

• Develop and execute business strategies to achieve the company's growth objectives.
• Identify new business opportunities and expand the company's customer base.
• Build and maintain relationships with clients, business partners, and key stakeholders.
• Monitor market trends and industry developments to improve competitiveness and service offerings.

2. Operations Management

• Oversee daily operations to ensure effective deployment of manpower and resources.
• Establish and implement operational policies, procedures, and service standards.
• Monitor project execution and ensure contractual obligations are fulfilled.
• Resolve operational challenges and implement continuous improvement initiatives.
• Coordinate with supervisors and site personnel to optimize productivity and efficiency.

3. Customer and Contract Management

• Manage key accounts and maintain strong customer relationships.
• Conduct regular meetings with clients to ensure service quality and customer satisfaction.
• Address customer concerns and oversee timely resolution of operational issues.
• Participate in contract negotiations, renewals, and service enhancement initiatives.

4. Quality Assurance and Compliance

• Ensure all cleaning services are performed according to established quality standards.
• Monitor compliance with workplace safety requirements and industry regulations.
• Implement quality control procedures and service performance reviews.
• Promote continuous improvement and operational excellence across all service sites.

5. Procurement and Resource Planning

• Oversee procurement and utilization of cleaning equipment, machinery, and consumables.
• Evaluate suppliers and coordinate procurement activities to support operational requirements.
• Ensure optimal use of resources and inventory to support service delivery.

General Manager

Job Summary

Oversee daily operations, lead strategic planning, and ensure financial profitability to drive sustainable business growth and operational excellence.

Responsibilities

Lead daily operations by implementing policies that enhance efficiency and productivity

Develop and execute long-term business strategies to achieve growth objectives and capitalize on market

opportunities

Monitor financial performance by managing budgets, forecasting, and optimizing expenses to ensure

profitability

Hire, train, mentor, and evaluate staff performance to build a motivated and high-performing team

Resolve workplace conflicts to maintain a positive and collaborative work environment

Manage relationships with clients, suppliers, and stakeholders to strengthen business partnerships

Ensure compliance with health, safety, and legal regulations to mitigate risks and uphold standards

Preferred competencies and qualifications

Demonstrated leadership skills to motivate, lead, and delegate effectively within a team

Strategic thinking skills to analyze business opportunities and develop actionable plans

Financial acumen including budgeting, financial forecasting, and profit and loss management

Strong communication skills to engage and liaise with diverse stakeholders

Proven experience in a senior managerial role

Bachelor’s degree in Business Administration, Management, or a related field

Job Overview

The General Manager (Construction) is responsible for leading and overseeing all construction operations in Singapore, ensuring projects are delivered safely, on time, within budget, and in compliance with local regulations. This role drives business growth, operational excellence, and strong stakeholder relationships across both public and private sector projects.

Key Responsibilities

1. Strategic & Business Leadership

• Develop and execute business strategies to expand the company’s construction portfolio in Singapore and the ASEAN region.
• Identify and secure new projects through tendering, partnerships, and client engagement.
• Build relationships with developers, consultants, and government agencies such as the Building and Construction Authority.

2. Project & Operations Management

• Oversee end-to-end project delivery (planning, execution, monitoring, completion).
• Ensure projects meet timelines, cost targets, and quality standards.
• Implement best practices in construction methodologies, productivity, and digital solutions (e.g., BIM).

3. Financial Management

• Manage overall P&L, project budgets, and cost controls.
• Review tender bids, contracts, and procurement strategies.
• Drive profitability through efficient resource allocation and risk mitigation.

4. Compliance, Safety & Quality

• Ensure full compliance with Singapore regulations, including workplace safety standards under the Ministry of Manpower.
• Champion Workplace Safety and Health (WSH) initiatives to maintain a strong safety culture.
• Ensure adherence to quality standards such as CONQUAS.

5. Team Leadership

• Lead and develop project directors, engineers, and site teams.
• Foster a high-performance and safety-first culture.
• Oversee workforce planning, including management of subcontractors and foreign workers.

6. Contract & Risk Management

• Oversee contract negotiation and administration (e.g., FIDIC, SIA forms).
• Identify and mitigate project risks, including delays, cost overruns, and disputes.
• Handle claims, variation orders, and dispute resolution.

7. Stakeholder & Client Management

• Act as the main point of contact for key clients, consultants, and government bodies.
• Ensure client satisfaction and long-term relationship management.
• Represent the company in industry forums and regulatory engagements.

Requirements

Education & Experience

• Bachelor’s degree in Civil Engineering, Construction Management, or related field (Master’s or MBA preferred).
• Minimum 12–20 years of experience in the construction industry.
• At least 5–8 years in a senior leadership role managing large-scale projects in Singapore.
• Strong familiarity with local construction practices and authority requirements.

Certifications (Preferred/Advantageous)

• Registered Professional Engineer (PE) with the Professional Engineers Board (preferred).
• Workplace Safety & Health certifications.

Skills & Competencies

• Strong leadership and people management skills.
• Deep understanding of construction project lifecycle and contract management.
• Excellent financial and commercial acumen.
• Strong negotiation and stakeholder management skills.
• Ability to manage multiple large-scale projects simultaneously.

Minimum Requirements (EP-Relevant)

Education

• Bachelor’s degree in Civil Engineering, Construction Management, or a related discipline.
• MBA or postgraduate qualification is advantageous.

Experience

• Minimum 12–20 years of relevant experience in the construction industry.
• At least 5–8 years in a senior management or leadership role.
• Proven track record managing large-scale construction projects in Singapore or similar markets.

Skills

• Strong leadership and organizational capabilities.
• Financial management and P&L experience.
• In-depth knowledge of Singapore construction regulations and practices.
• Excellent communication and stakeholder management skills.

Certifications (Advantageous)

• Registration with the Professional Engineers Board.
• WSH-related certifications.

Job Summary

Oversee daily operations, lead strategic planning, and ensure financial profitability to drive sustainable business growth and operational excellence.

Responsibilities

• Lead daily operations by implementing policies that enhance efficiency and productivity
• Develop and execute long-term business strategies to achieve growth objectives and capitalize on market opportunities
• Monitor financial performance by managing budgets, forecasting, and optimizing expenses to ensure profitability
• Hire, train, mentor, and evaluate staff performance to build a motivated and high-performing team
• Resolve workplace conflicts to maintain a positive and collaborative work environment
• Manage relationships with clients, suppliers, and stakeholders to strengthen business partnerships
• Ensure compliance with health, safety, and legal regulations to mitigate risks and uphold standards

Preferred competencies and qualifications

• Demonstrated leadership skills to motivate, lead, and delegate effectively within a team
• Strategic thinking skills to analyze business opportunities and develop actionable plans
• Financial acumen including budgeting, financial forecasting, and profit and loss management
• Strong communication skills to engage and liaise with diverse stakeholders
• Proven experience in a senior managerial role
• Bachelor’s degree in Business Administration, Management, or a related field

Company Overview

Michael Faith Consultants Group (MFC) is a Singapore-based advisory and consultancy group established in 1997, providing comprehensive corporate and management consultancy services to individuals and organizations.

Job Summary

Lead business development and manage overseas projects by identifying new markets, negotiating strategic partnerships, and ensuring project success through effective coordination and compliance with local regulations.

Responsibilities

Business Development & Strategy

• Identify and evaluate new overseas markets and projects to expand business opportunities
• Lead contract negotiations, joint ventures, partnerships, and strategic alliances to secure favorable terms and drive growth

Overseas Project Management

• Oversee the full lifecycle of overseas projects from initiation through execution to ensure timely delivery and budget adherence
• Coordinate with local partners and consultants to align project objectives and resolve issues promptly
• Monitor project performance, timelines, and budgets to maintain operational efficiency
• Ensure compliance with local laws, regulations, and business practices to mitigate risks in overseas markets

Relationship & Stakeholder Management

• Build and maintain strong relationships with overseas clients, partners, and key stakeholders to foster collaboration and trust
• Represent the company in international meetings, site visits, and negotiations to advance business interests

Preferred competencies and qualifications

• Master’s degree in Business Administration or a related field
• Minimum 10 years of experience in business development
• Experience working with diverse cultures and international stakeholders
• In-depth understanding of international markets, contracts, and regulatory environments
• Willingness to travel frequently for overseas assignments and project meetings

We regret that only shortlisted candidate will be notified.

Ang Hui Hui, Michael Faith HR Consultants Pte. Ltd.
EA License No: 17C8802 | EA Personnel No: R23115878

You are invited to join Acclaim, one of the largest national risk advisory, insurance and reinsurance brokers in Singapore. Acclaim is the 1st Corporate Risk and Insurance Consulting Firm to be a winner since inauguration of Enterprise 50 (E50). Acclaim services more than 2000 corporate customers ranging from SMEs to MNCs with reach extending to over 150 countries worldwide.

This role requires you to develop and manage a portfolio of complex corporate accounts. Strong analytical, problem solving, influencing and negotiation skills are needed to ensure client satisfaction and retention. Past experience in negotiating with insurers and packaging competitive solutions to meet client needs are essential.

Client servicing including claims, advisory on market trends, related insurance updates to help businesses are all important elements of this role.

If you have good technical knowledge in General Insurance products, possess a relevant insurance qualification and have at least 3 years of insurance broking experience in leading a team, please send in your resume for a further discussion.

You are invited to join Acclaim, one of the largest national risk advisory, insurance and reinsurance brokers in Singapore. Acclaim is the 1st Corporate Risk and Insurance Consulting Firm to be a winner since inauguration of Enterprise 50 (E50). Acclaim services more than 2000 corporate customers ranging from SMEs to MNCs with reach extending to over 150 countries worldwide.

This role requires you to develop and manage a portfolio of complex corporate accounts. Strong analytical, problem solving, influencing and negotiation skills are needed to ensure client satisfaction and retention. Past experience in negotiating with insurers and packaging competitive solutions to meet client needs are essential. Client servicing including claims, advisory on market trends, related insurance updates to help businesses are all important elements of this role.

If you have good technical knowledge in General Insurance products, possess a relevant insurance qualification and have at least 5 years of insurance broking experience in leading a team, please send in your resume for a further discussion.

Requirement:

· Possess Certificate in General Insurance or equivalent.

· Minimum qualification level: Diploma or higher educations (We are able to accept

candidates without the required qualifications but with relevant experiences).

· Min 5 years of similar experience. (We are able to accept if candidates have lesser

experience on general insurance).

· Ideal to have experience in general classes of insurance i.e. property, public liability,

work injury compensation etc.).

· Strong negotiation and influential skills (Able to negotiate with insurers and influence

clients on proposed recommendations).

· Strong in verbal and written communication.

The Pictet Group is a leading independent wealth and asset management firm operating globally. Founded in 1805 and headquartered in Geneva, Switzerland, the Group maintains operations in 30 offices across key financial centers worldwide, employing more than 4,600 professionals. Pictet has been present in Singapore for over 30 years, supported by a team exceeding 200 employees.

Responsibilities

•    Client Management

o    Prepare relevant files and account reports for relevant parties prior to meeting with clients.

o    Respond to client queries and attend to issues and requests.

o    Assist with the administrative support of clients’ relationships, and liaise with all other Departments when required (operational, administration, investment, legal etc.).

o    Ensure client's records / accounts / investments / market information are current and information updates are timely maintained with relevant accompanying correspondences and meeting reports.

•    Business Development

o    Keep the CEO advised of time-sensitive and high-priority issues, ensuring appropriate follow up.

o    Liaise with head office for any administrative issues.

o    Assist in composing replies for CEO’s review and approval as and when required.

o    Ensure fit-and-proper requirements are met (e.g. CPD requirements, complete mandatory training etc.) as stipulated by the regulators.

•    Provide strong coordination support across respective Investment Teams within the Bank

•    Liaison for Stakeholder teams 

o    Interface for Risk, Marketing, Compliance, Business Heads, Management Teams, etc both internal and external stakeholders

o    Serve as a liaison between CEO, Management Team, internal and external stakeholders. 

•    Operational Support

o    Ensure necessary follow-up actions are promptly taken on various operational matters e.g. deficiency and outstanding documentation.

o    Provide efficient day-to-day support (including email inbox management, co-ordination, and other ad hoc tasks).

o    Maintain the CEO’s calendar, including scheduling meetings, appointments, business travel arrangements.

o    Schedule and organize departmental meetings; assist in the preparation and distribution of meeting agendas and materials.

Your profile:
•    University degree or equivalent, preferably in Business Management, Economics or Finance.

•    Strong understanding of local and regional regulatory climate

•    Ability to work independently and as part of a team, with the highest professional work ethic and standards.

•    Exercises discretion and maintains confidentiality and sensitivity of matters.

•    Strong sense of initiative and resourcefulness to resolve issues as responsibilities and challenges vary.

•    Excellent interpersonal, communication and client interfacing skills.

•    Strong understanding of financial products and services.

•    First class presentation and communication skills

•    Familiar with AML and compliance requirements within the Private Banking space.

Job Description & Requirements:

Supervisor and General Foreman Responsibilities:

Ensuring teams work together to deliver quality work to strict deadlines.

Monitoring construction Electrical & Electronic Installation and good knowledge in ELV system and installation and providing training and team building sessions are required.

Ensuring adherence to health and safety regulations at all times.

Performing equipment, material, and routine site inspections.

Writing up reports, budgets, project plans, and presenting them to relevant stakeholders.

Working closely with architects and other professionals.

Staying up to date with safety codes and advancements in construction.

Processing paperwork and traveling to multiple sites as required.

Site Supervisor and General Foreman Requirements:

Diploma in Engineering in Electrical Engineering or Electronic & communication Engineering.

Required computer knowledge

Experience in the construction industry required minimum 2years.

Need physical works at construction sites.

Experience in a leadership role recommended.

Required to work Day / Night Shift.

Excellent written and verbal communication skills.

Ability to focus and keep calm under pressure.

Ability to keep track of multiple projects.

We are seeking a diligent and organized General Office Clerk to provide administrative and clerical support to ensure the smooth day-to-day operations of our office.

Key Responsibilities:

·       Perform general administrative and clerical duties, including filing, photocopying, scanning, and document management.

·       Maintain accurate records and databases, ensuring all information is up to date.

·       Handle incoming and outgoing correspondence, including emails, letters, and courier arrangements.

·       Assisting preparing reports, forms, and other business documents.

·       Organize and maintain office files and records in both physical and electronic formats.

·       Support scheduling of meetings, appointments, and office activities.

·       Assist with data entry and updating company systems.

·       Coordinate office supplies inventory and place orders when necessary.

·       Provide administrative support to management and other departments as required.

·       Handle ad-hoc administrative duties assigned by supervisors.

Qualifications:

·       Minimum secondary school education or equivalent qualification.

·       Good organizational and time management skills.

·       Ability to work independently and as part of a team.

·       Attention to detail and accuracy in handling documents.

·       Good communication and interpersonal skills.

·       Positive attitude and willingness to learn.

·       Proficient in Microsoft Office – Word, PowerPoint and Excel

Responsibilities

• Provide quality Management and Administrative support

• Oversee an efficient and effective day to day operations of the branch or outlet

• Coach and develop colleagues to ensure standards are being maintained

• Assist in the development strategy plans

• Assist Managers complete daily tasks (implementing new policies)

• Understand each department's daily processes and goals

• Participate in company's strategic planning

• Assist Manager in evaluating performance (writing reports and data)

• Monitor and manage customer complaints, ensure satisfaction and administer efficient follow up for same to receive feedback

• Implement and Improve customers retention measures

• Attract customers by answering product and service questions

• Ensuring a clean and safe working environment

Qualifications & Requirements

• Bachelor’s Degree in any field

• Strong verbal and written communication skills

• Customer-Oriented or Passionate about serving customers

• Knowledge or experience in management or relevant similar field is a plus

Job Scope:

* Supervise and coordinate daily restaurant operations.

* Ensure good customer service and customer satisfaction.

* Monitor staff attendance, performance, and work schedules.

* Handle customer enquiries and complaints professionally.

* Ensure cleanliness, hygiene, and food safety standards are maintained.

* Assist in staff training and team management.

* Monitor inventory and coordinate stock ordering when required.

* Prepare daily sales and operational reports.

You are invited to join Acclaim Insurance Brokers, one of the largest national risk advisory, insurance and reinsurance brokers in Singapore. Acclaim is the 1st Corporate Risk and Insurance Consulting Firm to be a winner since inauguration of Enterprise 50 (E50) Awards. Acclaim services more than 2000 corporate customers ranging from SMEs to MNCs with reach extending to over 150 countries worldwide.

We are looking for fresh graduates or industry convertees to join us as Management Associates. A comprehensive 3-year Management Associate Programme has been developed to train and groom suitable candidates to take on specialist functions. High performing candidates can look forward to grow and pursue management leadership careers in the insurance industry.

The programme consists of a 21-month on-job rotation across different specialty functions; where product knowledge training, know-hows and hands-on work will be provided. In addition, there maybe a up to 3-month overseas attachment & business exposure. Upon successful completion of the 2-year programme, you will be appointed to a specialised function to gain real work experience for the next 1 year.

If you are interested in this training and career opportunity, please click apply to find out more.

Responsibilities

• Provide quality Management and Administrative support
• Oversee an efficient and effective day to day operations of the branch or outlet
• Coach and develop colleagues to ensure standards are being maintained
• Assist in the development strategy plans
• Assist Managers complete daily tasks (implementing new policies)
• Understand each department's daily processes and goals
• Participate in company's strategic planning
• Assist Manager in evaluating performance (writing reports and data)
• Monitor and manage customer complaints, ensure satisfaction and administer efficient follow up for same to receive feedback
• Implement and Improve customers retention measures
• Attract customers by answering product and service questions
• Ensuring a clean and safe working environment

Qualifications & Requirements

• Bachelor’s Degree in any field
• Strong verbal and written communication skills
• Customer-Oriented or Passionate about serving customers
• Knowledge or experience in management or relevant similar field is a plus

OPERATIONS

· Processes all Purchase Orders including entering and maintaining Supplier information, confirming orders acknowledgement and working with Sales department.

· Verifies POs to ensure that shipping and billing information, products, services and suppliers sequences are accurately entered into the system.

· Responds to suppliers requests and POs-related inquiries

· Ensures POs requests are in compliance with company policies and practices

· Liaison with freight forwarders on import/export shipping documents & shipment of goods.

Requirement:

· 1-2 years of experience in Customer Service and Order Fulfillment

· Prior experience in handling Exports and related documents

· Proficiency in SAP Systems

Management Executive offers great opportunities for talents who aspire to be leaders within the F&B Industry. Candidate to be equipped with functional knowledge, skills, thinking process, and leadership qualities that will allow the candidate to succeed in a managerial role. The candidate will ensure the seamless running of the Cafe in the most efficient and effective manner delivering the highest possible standards of service, whilst being pro-active in maintaining and/or improving turnover and profitability.

RESPONSIBILITIES

· Delivering fast, friendly and accurate service to all guests

· Create a positive guest experience by delivering a high level of service and ensure that service team engage guests to understand their needs and meet/exceed expectations

· Assist in the completion of station preparation and ensure that safety and hygiene standards are strictly adhered to at all times and to be in compliance in accordance to regulations

· Handle guests queries and feedbacks

· Lead by example and promote good teamwork to achieve set goals/ targets

· Identifies and delegates responsibilities to the service team to ensure excellent service is consistently achieved

· Perform regular inspection of food and beverage preparation and presentation and maintain inventory to enhance sales

· Provide training, coaching, and feedback to service team and assess level of performance on an ongoing basis

· Monitor and maintain the POS system to ensure cash handling procedures are adhered to

· Competently perform administrative and back-end duties to ensure smooth operations of the restaurant

· Ensure strict adherence to company policies, processes and procedures at all times

· Perform other duties as assigned by Supervisor

REQUIREMENTS

· Degree in Hospitality/Restaurant Management or equivalent

· Preferably with 2 years of relevant experience

· Energetic, good team player and service oriented

· Great leadership potential with solid analytical, communications and interpersonal skills

· Independent, proactive, resourceful and ability to work in a fast paced environment

· Well versed in Microsoft Office

Management Executive offers great opportunities for talents who aspire to be leaders within the F&B Industry. Candidate to be equipped with functional knowledge, skills, thinking process, and leadership qualities that will allow the candidate to succeed in a managerial role. The candidate will ensure the seamless running of the Cafe in the most efficient and effective manner delivering the highest possible standards of service, whilst being pro-active in maintaining and/or improving turnover and profitability.

RESPONSIBILITIES

· Delivering fast, friendly and accurate service to all guests

· Create a positive guest experience by delivering a high level of service and ensure that service team engage guests to understand their needs and meet/exceed expectations

· Assist in the completion of station preparation and ensure that safety and hygiene standards are strictly adhered to at all times and to be in compliance in accordance to regulations

· Handle guests queries and feedbacks

· Lead by example and promote good teamwork to achieve set goals/ targets

· Identifies and delegates responsibilities to the service team to ensure excellent service is consistently achieved

· Perform regular inspection of food and beverage preparation and presentation and maintain inventory to enhance sales

· Provide training, coaching, and feedback to service team and assess level of performance on an ongoing basis

· Monitor and maintain the POS system to ensure cash handling procedures are adhered to

· Competently perform administrative and back-end duties to ensure smooth operations of the restaurant

· Ensure strict adherence to company policies, processes and procedures at all times

· Perform other duties as assigned by Supervisor

REQUIREMENTS

· Degree in Hospitality/Restaurant Management or equivalent

· Preferably with 2 years of relevant experience

· Energetic, good team player and service oriented

· Great leadership potential with solid analytical, communications and interpersonal skills

· Independent, proactive, resourceful and ability to work in a fast paced environment

· Well versed in Microsoft Office

This role is a senior group-level hospitality leadership position responsible for the overall success of all restaurants, bars, and hospitality businesses within PleasureCraft Group. The General Manager reports directly to the Founder & Managing Director and oversees outlet leaders across the group.

Core Mission

The General Manager must ensure every business delivers:

1. Excellent guest satisfaction
2. Sustainable revenue growth
3. Strong profitability and financial discipline

Main Responsibilities

1. Multi-Outlet Operations

• Oversee daily operations of all restaurants, bars, and hospitality concepts.
• Maintain service, cleanliness, safety, compliance, and operating standards.
• Conduct regular site visits and management reviews.
• Resolve operational issues and ensure SOPs are followed.
• Coordinate departments including operations, kitchen, bar, finance, HR, and marketing.

2. Financial Performance

• Own revenue, profit, and EBITDA targets.
• Review P&L statements and budgets.
• Monitor food cost, beverage cost, payroll, and operating expenses.
• Improve profitability through pricing, menu engineering, labour planning, and cost control.
• Work with finance on forecasts and capital expenditure planning.

3. Sales & Revenue Growth

• Set outlet revenue targets.
• Develop strategies for events, private dining, corporate bookings, partnerships, and promotions.
• Analyze sales trends and underperforming periods.
• Improve guest retention and repeat visitation.

4. Guest Experience

• Ensure each concept delivers its intended guest experience.
• Monitor reviews, complaints, and customer feedback.
• Lead service recovery and complaint resolution.
• Implement systems to recognize and retain repeat guests.

5. Leadership & Team Development

• Directly manage outlet GMs and Restaurant Managers.
• Conduct performance reviews and coaching.
• Develop leadership capabilities and succession plans.
• Hold managers accountable for results.

6. Training & Service Standards

• Establish onboarding and training programs.
• Ensure staff have strong service, menu, POS, and guest-recovery knowledge.
• Maintain standards in grooming, professionalism, and customer service.

7. HR & Recruitment

• Support hiring, retention, workforce planning, and performance management.
• Monitor turnover and employee engagement.
• Work closely with HR on disciplinary and development matters.

8. New Restaurant Openings

• Lead pre-opening planning and execution.
• Coordinate with designers, contractors, suppliers, chefs, and consultants.
• Oversee recruitment, training, procurement, licensing, and launch readiness.

9. Systems & Technology

Responsible for selecting and managing:

• POS systems
• Reservation systems
• Inventory systems
• Procurement systems
• CRM platforms
• Payment gateways
• Workforce management software
• Reporting tools

10. Procurement & Supplier Management

• Negotiate supplier agreements.
• Control purchasing processes.
• Improve group buying power while maintaining quality.

11. Menu & Culinary Collaboration

• Work with chefs on menu design, pricing, profitability, and execution.
• Review menu performance and guest appeal.
• Support menu launches and staff training.

12. Design, Events & Marketing

• Review restaurant layouts and operating equipment.
• Oversee events and collaborations.
• Ensure marketing campaigns are operationally achievable and commercially effective.

13. Reporting

• Provide weekly and monthly performance reports.
• Present risks, opportunities, corrective actions, and recommendations to ownership.

Key Performance Indicators (KPIs)

Success will be measured by:

• Revenue growth
• Profitability and EBITDA
• Food & beverage cost control
• Labour productivity
• Guest satisfaction scores
• Repeat customer rates
• Employee retention
• Training completion
• New outlet performance
• Compliance with operating standards

Candidate Requirements

Education

• Bachelor's degree (or higher) in Hospitality, Hotel, Restaurant Management, or related field.
• Strong business and financial education preferred.
• MBA or postgraduate qualifications are advantageous.

Experience

Minimum:

• 5+ years in a multi-outlet restaurant group.
• Senior operational leadership experience.
• P&L responsibility.
• Experience opening new venues.
• Experience managing restaurant managers and outlet leaders.
• Experience with POS, reservations, inventory, procurement, and reporting systems.

Preferred:

• Hotel F&B background.
• Luxury/lifestyle hospitality.
• Experience in competitive markets such as Singapore, Hong Kong, or Bangkok.

Ideal Candidate Profile

The successful candidate is:

• Commercially driven
• Financially literate
• Hands-on and operationally focused
• Strong leader and coach
• Calm under pressure
• Detail-oriented
• Guest-centric
• Able to balance hospitality excellence with profitability
• Passionate about building successful hospitality brands

In One Sentence

This is essentially a Group Director of Operations / Group General Manager role responsible for all operational, financial, commercial, people, and guest-experience performance across a portfolio of restaurants and hospitality businesses, with full accountability for growth, profitability, and standards.

Responsibilities

• Communicate effectively with Mandarin, Vietnamese, and Myanmar speaking associates to support smooth operations
• Assist the operation manager with daily tasks such as planning staff rosters and ordering stock from suppliers
• Follow company policies and procedures to ensure consistent and compliant outlet operations
• Prepare workstations and ingredients (mise-en-place) to maintain readiness for service
• Deliver fast, friendly, and personalized customer service tailored to individual customer needs
• Accurately take customer orders and process payments efficiently to ensure prompt service
• Prepare and sell food and beverage products following standard operating procedures
• Maintain cleanliness by clearing tables, mopping dining areas, and washing dishes regularly
• Perform additional duties as assigned to support outlet operations

Required competencies and certifications

• Minimum 1 year of experience working in a food and beverage outlet such as a food court, coffee shop, or restaurant
• Ability to work extended hours including weekends and public holidays

- Assist in ensuring smooth, efficient and timely execution of all day-to-day operational process including but not limited to conduct site inspections, provide training, prepare operations reports and other administrative duties.

- Assist in operations on ground as and when required.

- Required 24/7, fast reaction, high reliability and flexibility.

- Might have rotating shift (Morning/Night Shift).

We are looking for a highly motivated Management Associate to work directly with the director and gain hands-on exposure across our Design, Print, and Events businesses.

Key Responsibilities:

• Shadow the director in client meetings, sales presentations, and business discussions.
• Assist with proposals, quotations, presentations, and follow-ups.
• Coordinate with internal teams and external vendors.
• Support project execution across design, print, and event projects.
• Manage client communications and account servicing.
• Learn and contribute to business development and sales activities.

Requirements:

• Strong communication and interpersonal skills.
• Organized, proactive, and willing to learn.
• Comfortable working in a fast-paced environment.
• Positive attitude and ability to take initiative.
• Fresh graduates and candidates with relevant experience are welcome.