Job Title: Assistant Manager / Senior Executive, Customer Value Management

Location: Singapore

This role is responsible for driving customer lifetime value, retention, and revenue growth through data-driven lifecycle marketing. The incumbent will develop and optimize data-driven retention, upsell, and cross-sell strategies across multiple channels, leveraging customer insights, segmentation, and marketing automation to enhance engagement and reduce churn.

Key Responsibilities

Customer Strategy & Campaign Planning

• Develop and execute customer lifecycle strategies to drive retention, engagement, and customer value

• Leverage customer data and analytics to identify insights, behavioral triggers, and growth opportunities

• Utilize SQL and analytics tools to support segmentation, targeting, and performance analysis

• Develop and optimize Next Best Offer (NBO) / decisioning frameworks in collaboration with Data Science/Analytics teams

• Plan and deliver targeted retention, upsell, and cross-sell campaigns to achieve churn reduction and revenue growth

• Design and implement personalized offers and propositions to drive product adoption and customer loyalty

• Build business cases and collaborate with cross-functional teams (e.g., Product, Marketing, Digital, Sales) to deliver initiatives

Campaign Execution & Optimization

• Manage end-to-end campaign execution across multiple channels (e.g., email, SMS, app push, digital platforms)

• Drive automation of marketing journeys to enable scalable, trigger-based, and real-time engagement

• Implement test-and-learn approaches (e.g., A/B testing) to continuously improve campaign effectiveness

• Monitor and optimize key performance metrics including conversion, engagement, retention, and ROI

• Ensure strong campaign governance, including contact strategy, customer experience, and compliance

Qualifications

• Degree in Marketing, Business, Statistics or similar field

• Minimum 3-5 years of work experience in campaign management, preferably in telecommunications, tech, FMCG or a related industry

• Good working knowledge of SQL as well as Tableau

• Ability to work independently as well as in a team in a fast-paced environment

• Strong analytical, problem-solving and communication skills

• Excellent interpersonal skills
  
  UEN: 202329526G

  EA Licence: 23S2061

About Us 

At NESST Singapore Limited, we are committed to building a sustainable and efficient  ecosystem that drives value, innovation, and impact across our operations. As a purpose-driven organization, we seek individuals who are passionate about operational excellence and stakeholder collaboration. If you’re looking to make a meaningful difference while advancing your career, we invite you to be part of our dynamic team.

To serve as the operational and analytical backbone of NESST's commercial function. The role combines three disciplines — sales pipeline support, marketing communications execution, and business analysis — into a single integrated mandate.

Key Responsibilities

The role spans three integrated domains with the following weightings:

A. Sales Support & Pipeline Management

•        Maintain the commercial pipeline tracker covering dormitory bed pre-leasing, customer account retention, and new customer acquisition

•        Prepare account dossiers and briefing materials ahead of senior client meetings

•        Coordinate proposal development for major accounts and sponsorship contracts

•        Track contract milestones, renewal dates, and account health indicators

•        Maintain CRM data hygiene and produce pipeline reporting for management review

B. Marketing Communications

•        Develop and produce marketing collateral for employer and sponsor engagement (brochures, case studies, pitch decks, digital assets)

•        Manage NESST's commercial external communications across digital and print channels

•        Coordinate sponsor activation materials for events including Migrant Day and Hub programmes

•        Ensure brand consistency across commercial materials, working with Corporate Comms & Programming team

•        Support content development for major touchpoints across the commercial calendar

C. Business Analysis

•        Conduct ongoing market intelligence on competitor dormitory operators, pricing movements, and sector developments

•        Analyse employer market segments and partnership opportunities to inform commercial strategy

•        Prepare commercial performance reports covering revenue analytics, conversion metrics, and account profitability

•        Support pricing strategy through competitor benchmarking and demand analysis

•        Develop business cases for new commercial initiatives —sponsorship tiers, partnership models, pricing changes

Qualifications & Experience

•        GCE 'O' Level/ Diploma/ Degree in Business, Marketing, Economics, Finance, or related discipline

•        Minimum 2 years' experience in B2B commercial support, marketing, or business analysis with B2B sales track records

•        Strong analytical capability with proficiency in Excel, PowerPoint, and CRM systems

•        Excellent written and verbal communication in English

•        People management experience preferred for future teams calling

•        Demonstrated track record in commercial pipeline management and marketing campaign delivery

•        Experience producing executive-level reporting and supporting senior commercial decisions

•        People management experience preferred for future team scaling

Key Skills & Attributes

•        Analytical thinking — able to translate data into commercial recommendations

•        Strong writing — able to produce polished marketing collateral and executive briefings

•        Project coordination — managing multiple work streams across commercial, marketing, and analytical priorities

•        Stakeholder management — working across BD, Sponsorship, Corporate Comms, and Operations functions

•        Commercial acumen — understanding of B2B sales cycles, pipeline management, and revenue dynamics

•        Familiarity with the migrant worker housing sector, hospitality, or social purpose business is preferred but not essential

Housekeeping Supervisor (Rooms)

Duties:

• A hands-on person is required for this job
• Supervise the activities of room maids
• Assign apartments for room maids to clean, monitor and follow up on their work performance
• Check apartments before releasing for arrival of guests
• Attend to guests' feedback and request
• Conduct morning briefing to team of housekeeping staff

Requirements:

• Minimum 1 year of housekeeping experience in a supervisory position from serviced apartment or hotels
• Minimum Secondary school, GCE ''N'' or "O" levels are welcome
• Hands-on person with cheerful personality, good communication skills and is PC literate
• Must be service-oriented and is able to work in a fast paced environment
• Able to work independently as well as within a team
• Able to work on rotating shifts on weekends and public holidays
• Entry level candidates from hospitality management may apply
• *Uniform and Duty meal are provided.

Entry level candidates are welcome to apply. Salary will commensurate with experience.

Responsibilities

·        Provide cleaning services at public area in service apartment

·        Carry out general cleaning and maintain cleanliness using appropriate materials, products and equipment

·        Handle and dispose waste according to standard procedures, instructions and cleaning industry standards

·        Comply with performance standards as well as workplace safety and health policy and procedures

Requirements

·        General Education and able to understand basic instructions in English and communicate to customers

·        Must be able to carry out cleaning duties such as dusting, wiping, sweeping, mopping, handling and disposing rubbish

·        Diligent, efficient and well-mannered worker, willing to learn and be trained

·        Working Hours: Can be discuss

Interested can WhatsApp Jessie @ 91691079 for more discussion.

Job Description

Duties & Responsibilities:

General repair and maintenance of Electrical, Plumbing, Sanitary systems, Air-conditioning, Ventilation system, Mechanical Equipment and Fire protection system etc

Perform preventive maintenance work & carry out duty on modification and installation of M&E equipment and appliances

Attend to guests’ and tenants complaints

Requirements:

Candidate must possess at least NTC 3 / NITEC in Electrical/ Mechanical Engineering/ Building Services or equivalent

1 year of relevant experience in hospitality preferred

Entry level ITE candidates are welcome to apply as we will offer training

Able to commit to shifts, weekends and public holidays

Benefits: Staff duty meal and uniform are provided.

Job Overview:

We are seeking a motivated and client-focused Wealth Advisor to provide financial planning and advisory services to individuals and businesses. The ideal candidate will assist clients in achieving their financial goals through personalized strategies, strong relationship management, and professional financial guidance.
Build a meaningful career while helping others secure their financial future.

Key Responsibilities:

• Build and maintain strong client relationships
• Understand clients’ financial goals and provide suitable solutions
• Conduct financial reviews and needs analysis
• Advise on wealth management, savings, insurance, and investment solutions
• Develop personalized financial plans
• Stay updated on financial products, market trends, and industry regulations
• Provide excellent customer service and ongoing client support
• Generate leads and expand client networks through referrals and business development activities

Requirements:

• Strong communication and interpersonal skills
• Self-motivated, driven, and goal-oriented
• Ability to work independently and manage time effectively
• Good problem-solving and analytical skills
• Sales or customer service experience is an advantage
• Diploma or Degree in any field preferred

What We Offer:

• Flexible working environment
• Training and mentorship provided
• Career growth opportunities
• Attractive commission and incentive structure
• Supportive team environment

Job Type:

Full-time / Part-time / Freelance

Application Process: 

To apply for this position, please submit your resume and cover letter to jdsexecutivecontact@gmail.com
Shortlisted candidates will be contacted for interviews.  

VIKING Life-Saving Equipment – Your global full scope maritime safety partner.

What you can expect in Sales Executive Role at VIKING:

Responsibilities:

· Participate in development of sales strategy within own area of responsibility and implementation in market.

· Contribute to the development and implementation of sales processes, concepts and excellence in both the administration and the market.

· Responsible for VIP, A and B customers.

· Promote, market and sales of VIKING´s sales and services.

· Participate in making budgets, KPI's, and input for products/services.

Tasks:

· Primary task to drive sales, increase service activity and increase sales revenue for the Marine Fire Service department.

· Drive sales of VIKING’s Shipowner Agreements and products in Singapore including that of other responsible territories, as necessary.

· Negotiate and sign Shipowner Agreements and secure utilization of contracts.

· Create and maintain overview of Ship Owners and Ship Managers.

· Create account plan(s) for all customers within responsibility.

· Visit, build and maintain relationship with Ship Owners and Ship Managers.

· Maintain VIKING’s CRM system.

QUALITY & RULES

· Owner Sales must be familiar with and comply with internal VIKING rules, hereunder VMS, VIKING’s IT rules, internal instructions, and instructions in relevant work manuals.

· Ensure that work is performed according to Quality and Safety standards and practices.

· Responsible to stop any unsafe acts and behaviour of colleagues.

· Owner Sales, Key Account Manager must be familiar with and comply with relevant rules concerning VIKING products and services.

Preferred Qualifications

· Diploma / Degree / Higher Technical Education in relevant field(s)

· Three (03) years of Equal / Relevant job experience, at employment.

· Good business sense, commercial and technical skills with relevant experience.

· Good planning skills, incl. Follow up and reporting (progress).

· Understanding of Economy.

· Good experience of project / service work and contract handling & management.

· Ability to express him / herself fluently both in written and verbal English.

· Flexible to work in non-business hours.

· Able to work independently and to meet deadlines.

· Team player.

· Exerts sound judgment, discretion and preservation of confidentiality.

You’ll Love (Benefits):

· Competitive Compensation package

· Medical & Insurance

· AWS

· Performance Bonus

Senior HR Executive (Construction Industry) – Job Scope

Position: Senior HR Executive
Department: Human Resources
Industry: Construction / Engineering

1. Recruitment & Staffing

• Handle end-to-end recruitment for local and foreign employees.
• Coordinate interviews, candidate screening, and onboarding processes.
• Prepare employment contracts, appointment letters, and related HR documents.
• Manage manpower planning and workforce requirements for project sites and office operations.

2. Foreign Worker Management

• Process and monitor Work Permit (WP), S Pass, and Employment Pass (EP) applications, renewals, cancellations, and appeals.
• Liaise with the Ministry of Manpower (MOM) on employment-related matters.
• Manage worker arrivals, IPA issuance, medical examinations, and pass collection.
• Monitor quota utilization, levy payments, and foreign worker compliance requirements.
• Update worker residential addresses and maintain OFWAS records.

3. Payroll Administration

• Process monthly payroll accurately and on time.
• Verify attendance records, timecards, overtime claims, allowances, and deductions.
• Prepare salary reports and payroll analysis.
• Handle CPF contributions, IR8A submissions, and payroll-related statutory requirements.
• Ensure compliance with the Employment Act and company policies.

4. Employee Relations

• Address employee inquiries regarding HR policies, benefits, leave, and payroll matters.
• Handle disciplinary issues, warning letters, investigations, and termination processes.
• Assist in resolving workplace disputes and employee grievances.
• Conduct employee engagement and welfare activities.

5. Compensation & Benefits

• Administer employee benefits, insurance, medical claims, and leave management.
• Monitor salary reviews, confirmations, promotions, and annual wage supplements (AWS).
• Maintain accurate employee records and HR databases.

6. Training & Development

• Coordinate employee training programs and certifications.
• Monitor expiry dates of mandatory construction-related certifications.
• Arrange CoreTrade, Multi-Skill, Safety Courses, and other industry-required training.
• Maintain training records and competency matrices.

7. HR Compliance & Documentation

• Ensure compliance with MOM regulations, employment laws, and company policies.
• Maintain employee personal files and HR records.
• Prepare reports and documents for audits, MOM inspections, and management review.
• Assist in implementing HR policies and standard operating procedures (SOPs).

8. Construction Industry Administration

• Coordinate worker deployment to project sites.
• Monitor manpower allocation and project manpower reports.
• Liaise with project managers, site supervisors, and safety personnel on workforce matters.
• Track worker attendance, medical status, and work eligibility.
• Support WICA claims, workplace incident reporting, and insurance documentation.

9. Reporting & Management Support

• Prepare monthly HR reports including headcount, turnover, absenteeism, and manpower costs.
• Analyze HR data and recommend improvements.
• Support HR Manager/Director in strategic HR initiatives.
• Participate in process improvement and digitalization of HR operations.

Requirements

• Diploma/Degree in Human Resource Management, Business Administration, or related field.
• Minimum 5 years of HR experience, preferably in the construction industry.
• Strong knowledge of Singapore MOM regulations, CPF, Employment Act, and foreign worker management.
• Experience in payroll processing and HRIS systems.
• Proficient in Microsoft Excel, Word, and HR reporting.
• Strong communication, organizational, and problem-solving skills.

Reporting Line

• Reports directly to HR Manager / HR Director.
• Supervises HR Executives, HR Coordinators, and HR Assistants where applicable.

This scope is suitable for a Senior HR Executive managing 300–500 employees in a Singapore construction company, covering payroll, foreign worker administration, compliance, recruitment, and employee relations.

Duties & Responsibilities:

• Serve as the main point of contact for VIP guests and ensure that other departments are fully briefed on VIP Guest requirements and movement.
• Deliver the highest quality and brand service standards to consistently meet and exceed Guest and VIP expectations.
• Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events.
• Manage concierge desk with enquiries and luggage assistance when required.
• Work closely with Housekeeping, Engineering and Culinary on rooms inspection and arrangement of guest amenities.
• Welcome Guests on arrival and assist them during their stay dealing efficiently with enquiries and any complaints.
• Maintain sufficient inventory level of Guest amenities.
• Demonstrate a knowledge of external locations, attractions, and landmarks in the vicinity.
• Project a professional image and manner with an emphasis on hospitality and Guest service.
• Solicit and provide feedback to the Guest Services Manager on guest comments.
• Comply with Hotel security, fire regulations and all health and safety legislation.
• Manage VIP Group, Aircrew arrival and departure and other lobby duties.
• Undertake tasks as instructed by the Manager on duty.

Requirements:

• Minimum Diploma in Hospitality.
• Minimum 2 years’ experience in a similar role, preferably in hotel industry.
• Strong presentation, communication and interpersonal skills
• Ability to develop strong, productive, professional relationships with internal and external guests.
• Able to work independently and is empowered to provide prompt follow-up.
• Able to perform shift work including weekends and Public Holiday.

Duties:

• Manage the full recruitment cycle, including onboarding and offboarding processes for employees.
• Ensure prompt processing of work passes and employment contracts, including applications, renewals, and cancellations.
• Comfortable conducting presentations and planning employee engagement and wellness activities.
• Coordinate staff interest groups and organise company-wide bonding initiatives and events.
• Oversee and support employee programmes and activities.
• Proactively handle and manage employee relations matters.
• Prepare HR reports and surveys for submission and analysis purposes.
• Review, draft, and improve HR policies and standard operating procedures (SOPs).
• Provide administrative support for daily HR operations and functions.
• Liaise with external trainers and vendors to coordinate training programmes and course arrangements.

Requirements:

• 3-5 years of related working experience

Interested Applicants, please click Apply Now

Chow Zi Qing
R2199258
Revup Proservices Pte Ltd
EA.24C2366

JOB SUMMARY

The Executive for Volunteer Management & Development is responsible for end-to-end volunteer engagement, development and management activities. This includes coordinating volunteer recruitment, training, and retention; managing the volunteer lifecycle from screening to exit; working closely with colleagues to match programmes / organisation’s needs and volunteers’ interest and availability; maintaining databases of volunteers and volunteering activities; building relationships with volunteers and the organisations they are from; and evaluating volunteers’ experience.

Strong passion in volunteer development and mobilisation, strong communication and relationship building skills, ability to problem-solve, self-initiated and being a strong team player are critical to success in the role.

JOB RESPONSIBILITIES

Recruitment & Engagement

• Develop and implement plans to attract volunteers with the right skills and interests for various roles and programmes.

• Foster a positive and supportive environment to maintain volunteer motivation and commitment.

• Work with the Programme Head to engage the YMCA Alumni.

Training & Support

• Implement orientation and training sessions to prepare volunteers for their roles.

• Support the review and planning of volunteer training programmes, including but not limited to the YMCA–NUS Volunteer Service Management Programme.

• Match volunteers align with their skills and interests, with programmes and/or organisation's needs. 

• Offer guidance and support to volunteers to ensure their success and satisfaction.

Volunteer-Focused Initiatives & Relationship Management

• Coordinate and lead volunteer training, engagement and appreciation initiatives including the annual YMCA – Lim Kim San Volunteers Awards Ceremony.

• Work closely with Programmes and the Fundraising team to foster relationships with corporate partners, public agencies and other non-profit organisations to cultivate volunteering opportunities and experiences.

Data Management & Evaluation

• Together with the Programme team to maintain accurate records of volunteer data, participation, training, and hours.

• Ensure adherence to Personal Data Protection Act (PDPA) in data management.

• Evaluate and report on success of volunteer recruitment and initiatives.

• Use data to inform volunteer management and development strategies and identify areas for improvement.

• Experience in developing a Volunteer Management System is a plus.

Policies, Procedures & Risk Management

• Supporting update policies and procedures to guide volunteers, volunteer management and volunteer development effectively.

• Conduct risk assessments and implement measures to ensure volunteer and participants / clients’ safety, and programme effectiveness. 
  

JOB REQUIREMENTS

• Degree or Diploma with 2 to 5 years’ experience in volunteer management or direct volunteering.

• Passionate about volunteer development and mobilisation and creating social impact.

• Strong communication and relationship building skills.

• Calm when faced with challenges and able to problem-solve.

• Self-initiated and strong team player.

• Excellent in planning and organising, able to handle multiple priorities, with keen attention to details.

Job Description & Requirements

• Identifying business opportunities by generating leads and building relationships with clients for company growth
• Understanding the needs of clients and providing the right solutions that help them through effective presentations
• Analysing and researching new trends in the market relevant to the company
• Attending networking events to source and pitch to potential clients and promoting products or services of the company that helps them
• Knowing the company’s vision and mission
• Knowing the product to create demos for customers and move the sales cycle forward
• Understanding client requirements and feedback
• Implementing effective business and sales strategies by working closely with sales and marketing teams, and reporting to senior management
• Documenting sales contracts that comply with legal requirements
• Following up on sales inquiries
• Mentoring and training entry-level sales professionals in the company and helping them manage Key Result Areas (KRAs)

Customer Support

Logistics and Supply Chain Support

Support in General Administration Activities

Customer service oriented

Able to do multitasking

Excellent in computer skills

Excellent in communication skills

Duties & Responsibilities:

Customer Service and Sales Support

-Provide assistance to customers, address inquiries and issues, and support the sales team to enhance customer satisfaction and drive sales.
-Samples processing
-Issuance of Purchase Contract, Sales Contract, PFI, Commission orders
-Payment collections

Logistics and Supply Chain Support
-Shipping Documents
-Products brochure, Specifications, Certifications and others

Admin and travel desk

-Handle day-to-day administrative tasks and manage travel arrangements, including bookings, itineraries, claims processing, meetings and related coordination for staff.

Job Responsibilities:

• Middle Office provides post-sales support to the Sales team and assists internal Operations teams especially Policy Administration and Claims team in interacting with Intermediaries and Client HR

• Maintain close working relationship with Sales/Policy Admin/Claims/Compliance/Customer Care Teams and external parties (Intermediaries/Client HR) to ensure seamless flow of relevant information and co-ordination

• Monitor service level achievements for selected clients

• Attend to escalations with ability to mitigate and resolve issues of concern in relation to needs of Client HR and Intermediaries.

• Assist in identifying, simplifying and streamlining processes for operation efficiency

• Perform ad-hoc duties assigned by supervisor

Job Requirements:

• Degree in any discipline

• At least 1 year of relevant experience in Employee Benefits Operations is preferred

• Knowledge of health insurance products would be an advantage

• Polite, tactful and service minded

• Good communication skills

• Able to work well independently and in teams

• Proficiency in Microsoft Office

We regret that only shortlisted candidates will be contacted.

This position is instrumental in supporting the Executive Wealth Director in all aspects of wealth, sales prospecting and financial planning, including pre and post events organization, customer acquisition and follow-up, assist in closing of sales and deals.

Core Function & Support

• Provide direct administrative and analytical support to the Executive Wealth Director and his team.
• Serve as a primary point of contact for clients, addressing routine inquiries and scheduling meetings.
• Ensure all client files, investment paperwork, and firm documentation are complete, accurate, and comply with regulatory standards.
• Prepare necessary materials, reports, and presentations for client review meetings.
• Para planner in closing sales and meeting sales targets.

Administrative & Operational Tasks

• Handle the opening, closing, transferring, and maintenance of client accounts.
• Accurately update client information, transaction records, and portfolio details in the firm's system.
• Manage the Executive Wealth Manager's calendar, client appointment setting, and travel arrangements if necessary.
• Draft and send professional correspondence (emails, letters) to clients and internal teams.

Financial & Analytical Duties

• Generate performance reports, portfolio summaries, and asset allocation breakdowns for clients.
• Process and monitor wealth and financial plans under the direction of the Wealth Manager (may require licencing)
• Assist with calculating and processing client management fees and service charges.
• Conduct basic research on investments, market trends, or financial products as requested.