Admin Manager (Training & Education Operations)
Department: Administration & Operations
Position Summary
The Admin Manager is responsible for overseeing the overall administration, student services, course coordination, operational processes, quality assurance, and regulatory compliance of the Institute. The role ensures smooth daily operations while supporting student recruitment, academic administration, and business growth objectives.
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Key Responsibilities
1. Administration & Office Management
Manage the daily administrative and office operations of the Institute.
Develop, implement, and continuously improve administrative policies, procedures, and SOPs.
Maintain proper filing systems, records, contracts, and institutional documentation.
Oversee office facilities, equipment, and classroom resources.
Coordinate with vendors, suppliers, and external service providers.
Ensure efficient and professional office operations at all times.
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2. Student Administration
Manage student enquiries, registration, and enrolment processes.
Maintain accurate student records and databases.
Monitor student attendance and learning records.
Coordinate the issuance of certificates, transcripts, and graduation documents.
Handle student feedback, complaints, and service-related matters.
Provide excellent student support and customer service.
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3. Course & Academic Administration
Coordinate course schedules and training timetables.
Arrange trainer and lecturer schedules.
Prepare and manage training materials and academic documents.
Coordinate assessments, examinations, and practical evaluations.
Maintain course records and learning outcome documentation.
Support the Academic Department in ensuring programme quality and compliance.
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4. Regulatory Compliance & Quality Assurance
Support the Institute in meeting regulatory and accreditation requirements.
Maintain quality assurance records, policies, and procedures.
Prepare documentation for audits, inspections, and compliance reviews.
Monitor compliance with institutional policies and regulatory standards.
Assist in accreditation, registration, and quality management activities.
Ensure continuous improvement of operational and academic processes.
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5. Student Recruitment & Customer Service Support
Respond promptly to course enquiries and admissions requests.
Follow up with prospective students and leads.
Coordinate information sessions, open houses, and recruitment events.
Maintain CRM and student enquiry databases.
Support marketing and student recruitment campaigns.
Assist in achieving enrolment targets.
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6. Human Resource Administration
Maintain employee records and personnel files.
Support recruitment and onboarding activities.
Coordinate staff training and professional development records.
Manage leave, attendance, and staff administrative matters.
Assist in performance management administration.
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7. Finance & Reporting Support
Prepare invoices, receipts, and payment records.
Monitor student fee collection and payment status.
Maintain financial support documents and records.
Assist with budgeting and operational cost tracking.
Prepare monthly operational and management reports.
Provide administrative support for financial audits when required.
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8. Quality Assurance & Continuous Improvement
Monitor service quality standards across the Institute.
Conduct student satisfaction surveys and collect feedback.
Analyse operational performance data and recommend improvements.
Implement corrective and preventive actions where necessary.
Support continuous quality improvement initiatives.
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Quality assurance records are maintained accurately and timely manner
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Requirements
Qualifications
Diploma or Bachelor's Degree in:
Business Administration
Education Management
Human Resource Management
Training & Development
Or related disciplines
Experience
Minimum 3–5 years of relevant administrative or operations management experience.
Experience in training centres, private education institutions, or SkillsFuture-related environments will be an advantage.
Skills & Competencies
Strong organisational and administrative skills.
Excellent communication and interpersonal abilities.
Proficient in Microsoft Office and Google Workspace.
Ability to manage multiple tasks and deadlines.
Strong attention to detail and problem-solving skills.
Customer service-oriented mindset.
Ability to work independently and collaboratively.
Preferred Qualifications
Experience in private education institutions.
Experience supporting SkillsFuture-funded programmes.
Knowledge of quality assurance and compliance systems.
Familiarity with CRM and student management systems.
Experience in student recruitment and admissions administration.
Benefits
Performance Bonus
Annual Leave
Medical Benefits
Professional Development Opportunities
Staff Training Privileges
Career Advancement Pathway
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Career Progression
Administrative Executive
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Admin Manager
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Operations Manager
⬇
Academic Operations Manager
⬇
Campus Director
