The Write Connection (TWC) specialises in English and Writing classes for primary and secondary level students. With a team of over 100 dedicated professionals, our mission is clear: to nurture generations of critical, compassionate thinkers. We are committed to delivering exceptional, well-rounded English enrichment that empowers our students to succeed academically and beyond.

Our Customer Service Officers (CSOs) play a pivotal role in upholding our commitment to excellence. As the first point of contact, CSOs deliver outstanding service by leveraging their product knowledge and communication skills to exceed customer expectations. In this role, you'll provide personalised support, build lasting relationships, and contribute to a positive, collaborative team environment.

If you’re passionate about customer engagement, thrive in a dynamic setting, and are eager to make a difference, we invite you to join our team. Apply today for a fulfilling career where excellence and teamwork are at the heart of everything we do!

Job Responsibilities

Sales & Leads Management

• Confidently share information about TWC programmes with current and potential customers to achieve the centre’s sales target.
• Identify customer needs and recommend the most suitable programmes to enhance their experience and satisfaction with TWC programmes.
• Proactively follow up on leads, arrange trial lessons, and assist customers in signing up for programmes.
• Respond to phone, email, and walk-in queries promptly and effectively.
• Actively participate in marketing promotional events, campaigns and outreach efforts to boost TWC programmes’ visibility and drive enrolments.

Customer Service

• Deliver outstanding customer service by promptly addressing inquiries, resolving concerns efficiently, and escalating complex issues when necessary to ensure timely resolution.
• Maintain a cheerful, professional demeanor in all interactions, fostering a welcoming environment where customers feel valued and supported.
• Actively listen to customer feedback and share valuable insights with the team to help improve our service offerings and delivery.
• Stay well-informed on the latest programmes and marketing updates to provide accurate and up-to-date information to the customers.
• Go the extra mile to make sure customers are satisfied and their needs are fully met.

Administrative Support

• Utilise company tools and systems to manage and track customer interactions, ensuring accuracy and timely responses.
• Maintain organised, accurate, and up-to-date records of customer interactions, follow-ups, key activities, and relevant data.
• Handle day-to-day administrative duties, such as scheduling student classes, managing enrolments, processing invoices, and ensuring accurate registration and enrolment data.
• Collaborate with team members to streamline processes and contribute to the continuous improvement of administrative efficiency.
• Provide assistance to teachers and students as needed, ensuring a positive experience for all.
• Other duties associated with the role and assigned by the line manager.

Work Hours

As a Customer Service Officer, you’ll benefit from a structured 5-day workweek, including one weekend day, designed to support a healthy work-life balance. Here’s what a typical week looks like:

• Weekdays: 12:30 PM to 9:30 PM (inclusive of a one-hour meal break)
• Saturday or Sunday: 8:30 AM to 6:30 PM (inclusive of a one-hour meal break)
• Days Off: Enjoy one weekday and one weekend off each week.
• Team Collaboration: Participate in an engaging, collaborative 2-hour team meeting each week to brainstorm, share insights, and grow together.

Work Location

Experience the variety and flexibility of working across multiple locations! While your primary work location will be based on operational needs, we value your preferences. We’ll carefully consider your preferred centers when determining your final placement, ensuring a work environment that suits you best.

Job Requirements

• Minimum GCE 'O' levels qualifications.
• At least 1 year of experience in customer service-related roles, preferably in an enrichment or education-related setting.
• Proficiency in using MacBook and G-Suite applications (e.g., Drive, Gmail, Docs, and Sheets).
• Strong communication skills in English, both spoken and written, with keen attention to detail.
• Sales experience or a proven track record of meeting sales targets is an advantage.
• Demonstrated excellence in customer service with the ability to handle customer needs effectively and efficiently.
• Demonstrates strong work ethics, including integrity, professionalism, and a commitment to excellence.
• Positive, approachable, and professional demeanor with excellent listening skills.
• Ability to work independently while also thriving in a collaborative team environment.
• Flexibility and willingness to work at different centers based on operational needs.

What we offer:

• Competitive remuneration
• Performance-based incentives.
• Opportunities for professional development and growth within the company.
• Be part of a vibrant, dynamic and collaborative team that fosters innovation, excellence, and a shared commitment to making a difference in education.

Staff Benefits:

• Comprehensive Medical and Dental benefits
• Birthday and Marriage leave
• Flexi Leave upon completing 1 year of service.
• Monthly Birthday celebration
• Team Bonding Activities
• Exclusive Staff discount for TWC lessons (20% off course fee for children of staff)
• Exclusive Staff discounts with various participating merchants

Job Responsibilities

• To install water dispensers and change filters
• To perform servicing/repairs and maintenance of water dispensers
• To be responsible for the inventories given
• To communicate with clients on any operational enquiries and feedback
• To provide technical expertise to support other departments such as sales
• Continually find ways to improve process and workflow efficiency
• Other ad-hoc works as assigned by superiors

Preferred Qualifications and Qualities

Minimum 'O' levels or NITEC in Mechanical Engineering / Mechatronics

• Problem-solving skills to inspect and identify any root cause of equipment problems
• Experience in all relevant industries such as aircon, refrigeration, plumbing, electrical services, and water dispensers will be an advantage
• Class 3 driving license required or Class 2 with own bike
• Great learning attitude
• Independent and responsible

Working Hour

8.30am - 5.30pm (Mon to Fri)
9am to 1pm (Sat)
1 Sat off after 3-month probation

Key Responsibilities:

• Service Delivery Management - Manage the delivery of cloud services across AWS or Azure environments, ensuring alignment with SLAs and customer expectations. Oversee the daily operations of cloud environments, including incident management, change control, and problem resolution.
• Act as the primary point of contact for clients, addressing their needs, concerns, and requests promptly and professionally.
• Cloud Operations and Monitoring- Implement and monitor dashboards and tools (e.g., CloudWatch, Azure Monitor) to ensure real-time health and performance visibility of cloud environments. Proactively identify issues and work with the engineering team to resolve incidents and perform root cause analysis. Lead continuous improvement initiatives to optimize cloud service performance and cost efficiency.
• Stakeholder and Client Engagement- Conduct regular service reviews with clients, providing insights on operational health, upcoming changes, and performance metrics. Build and maintain strong relationships with client stakeholders, acting as an advisor and advocating for client needs internally. Coordinate with internal teams to ensure service adjustments meet evolving client requirements.
• Resource and Capacity Management- Oversee cloud resource allocation and capacity planning to ensure optimal service delivery and performance.
• Ensure resource adjustments are made in response to forecasted demand and workload trends.
• Governance, Compliance, and Security -Ensure that cloud services comply with internal policies, standards, and external regulatory requirements.
• Collaborate with cybersecurity teams to monitor and maintain security controls, addressing any vulnerabilities proactively. Reporting and Documentation Provide detailed service delivery reports, tracking SLAs, KPIs, and incident metrics. Maintain documentation related to cloud architecture, operational procedures, and incident records.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Experience: 5 years in service delivery management, with at least 3 years in cloud service delivery or cloud operations.

Technical Expertise:

• Strong understanding of AWS, Azure, or GCP environments, including monitoring tools like CloudWatch, Azure Monitor, or equivalent must haves.
• Familiarity with DevOps practices, incident management, and ITIL processes.
• Experience in cost management, FinOps, or budget tracking within cloud environments.
• Knowledge of automation tools and frameworks to enhance service efficiency.

Soft Skills: Excellent communication, leadership, and client relationship management skills.

Main responsibilities:

• To attend to all patients’ enquiries, either through call-in or walk-in, promptly and courteously.

• To register patients either for appointment or walk-in treatment.

• Upon completion of treatment, to discharge patients by dispensing medication, collection of accurate payments and scheduling for the next appointments.

• To collect payment accurately in any mode of payment (cash, NETS, credit card etc.)

• To key in every treatment charges and sales of dental products in clinic management software.

• To issue medical receipts and medical certificates.

• To file patients’ treatment cards correctly.

• To maintain the cleanliness and neatness of the clinic at all times.

• Support basic clinical tasks during peak hours or when assigned.

Requirements

• All applicants are welcome to apply, prior experience in dental or healthcare front desk/ reception role will be an advantage.

• Computer literate.

• Team player with good communication and interpersonal skills.

• Good command of spoken and written English; bilingualism is an advantage (e.g., English and Mandarin/Malay/Tamil) to liaise with patients of diverse backgrounds.

• On-the-job training will be provided to candidates with no prior experience.

Working Arrangement : 5 days work week inclusive of weekends

Staff Benefits:

• Annual Leave, Birthday Leave , Family Care Leave

• AWS , Performance Bonus and monthly Incentives

• Benefits for medical, dental care, personal development, education support and more

About Us

Innovate. Create. Elevate.

At Vertis, we believe innovation starts with people. We design and deliver exceptional digital solutions that elevate our clients’ brands and the experiences they create for their customers. Through technology-driven creativity, we enable meaningful business transformation. Our team is made up of capable, confident, and motivated individuals who collaborate, challenge ideas, and grow together.

About the job

Our clients are primarily elderly users who rely on our digital health platform for their day-to-day needs. We are looking for a warm, patient, and experienced Customer Service Officer (Technical Support) who understands the needs of senior users and can communicate with them comfortably including in Mandarin and local Singapore dialects (Hokkien, Cantonese, Teochew, etc.). This is apart-time, on-site role ideal for retired healthcare professionals (e.g. nurses, allied health workers) or individuals with experience in eldercare, healthcare administration, or patient-facing roles who are comfortable with digital tools and enjoy helping people.

 Key Responsibilities

• Serve as the first and primary point of contact for elderly users via phone, email, ticketing systems, and other designated support channels.
• Communicate patiently and clearly with senior users, including in Mandarin and local dialects, to guide them through platform features and resolve queries.
• Assist users with account access and login issues, platform navigation, appointment or transaction-related enquiries, and general service queries.
• Provide first-level technical support and basic troubleshooting for platform-related issues, adapted to a non-technical audience.
• Accurately identify user issues, distinguish between user errors and system issues, and provide clear, step-by-step guidance with empathy.
• Reproduce reported issues where possible and collect relevant details such as logs, screenshots, or error messages.
• Escalate unresolved or complex issues to internal technical, product, or operations teams with proper documentation.
• Log all support cases accurately in the ticketing system, ensuring correct categorisation, prioritisation, and follow-up.
• Track and follow up on outstanding cases to ensure timely resolution and clear communication with users.
• Maintain clear and detailed records of user interactions, actions taken, and outcomes.
• Support the maintenance and updating of FAQs, user guides, SOPs, and internal troubleshooting documentation.
• Liaise with internal stakeholders including engineering, product, operations, and vendors to resolve user issues.
• Support internal testing or User Acceptance Testing (UAT) activities when required
• Provide feedback on recurring issues, usability concerns, and suggestions for improving the experience for elderly users.
• Ensure adherence to service level targets, data protection requirements, and established SOPs
• Maintain professionalism, empathy, and composure at all times, especially when handling vulnerable or distressed users

Requirement and Qualification

• Singapore Citizen or Permanent Resident
• Certificate, Diploma or Degree in Nursing, Healthcare, Information Technology, Business, Communications, or a related field or equivalent professional experience
• Retired healthcare professionals (e.g. nurses, allied health workers) or individuals with hands-on eldercare or patient-facing experience are strongly encouraged to apply
• Proficient in English; ability to communicate in Mandarin, Malay, Tamil and/or local Singapore dialects (Hokkien, Cantonese, Teochew, or others) is an advantage, as our clients are elderly Singaporeans from diverse communities.
• Patient, empathetic, and experienced in working with elderly or less tech-savvy individuals
• Strong verbal and written communication skills in English
• Logical and structured approach to problem-solving
• Comfortable working with digital systems, dashboards, and admin tools
• Customer-focused with a positive and proactive mindset

Added Advantage

• Prior experience as a nurse, medical social worker, healthcare navigator, or allied health professional
• Familiarity with health or eldercare platforms, patient management systems, or tele health tools
• Exposure to ticketing systems such as Zendesk, Freshdesk, Jira, or similar tools
• Experience handling sensitive user interactions with professionalism and discretion
• Ability to conduct follow-up calls or check-ins with elderly users in their preferred language
• Basic understanding of web or mobile applications

Working Arrangement

• Part-time, on-site role based in Singapore
• Minimum 4 hours per day, Monday to Friday
• Flexible working hours between 10:00am and 5:00pm, subject to operational requirements
  

Our Hiring Process

After submitting your application, our Talent Acquisition team will review your profile. If your skills and experience align with the role, we’ll get in touch to discuss the next steps. Please be cautious of recruitment fraud - only engage with communications from our official team using email addresses that end with @vertis.digital.

Vertis is proud to be an Equal Opportunity Employer. We believe that diversity of thought, background, and experience drives innovation and success. That’s why we’re committed to building and nurturing a team that reflects a wide range of perspectives, abilities, identities, and experiences. At Vertis, every voice matters, and together, we achieve more. We appreciate all applications; however, only shortlisted candidates will be contacted. Thank you for your interest.

The use of artificial intelligence tools, including language models such a s ChatGPT, during the interview process is strictly prohibited and will result in the disqualification of your application.

Singapore Citizens are welcomed to apply.

Designation : Customer Service Support

Working Hours : Monday to Friday: 8:00 AM – 5:30 PM (OT Available on Saturdays)
Location : Raffles

Job Description:
Support the Lead Solemniser (LS) with queue management and administrative duties to ensure the smooth conduct of ceremonies.

Assist couples and guests during solemnisation appointments, including registration, witness updates, and reprinting of ceremonial certificates via self-service kiosks.

Guide and direct guests after their solemnisation to maintain an orderly waiting area and smooth visitor flow.

Monitor self-service kiosks and provide basic technical assistance when required.

Handle simple customer enquiries, verify supporting documents for completeness and accuracy, and escalate complex cases to the appropriate channels.

Assist counter staff with document verification processes, including assessing couples' language proficiency based on provided guidelines.

Perform general administrative duties such as setting up and closing solemnisation rooms and kiosks, preparing simple reports, and supporting daily operations.

Carry out other related administrative tasks as assigned.

Bereavement Service Crew

• Office Location: Geylang Bahru, Singapore
• Working Hours: Mon – Fri/Sat 8.00am – 5.00pm
• Monthly Salary: basic up to $3500 + Allowance + Variable Bonus (VB)
• Employment Type: Full time, Permanent Contract

Company Overview

The company is a long‑established provider of services, with a strong heritage built over many years. It has grown into a group offering a range of products and services designed to meet diverse customer needs. With multiple brands and offices, the company continues to focus on delivering quality, care, and reliability to the communities it serves.

Responsibility

• Service Setup & Teardown – Assist with preparing and dismantling funeral arrangements to ensure smooth service flow.

• Facility Care – Maintain cleanliness, organization, and proper handling of equipment and premises.

• General Upkeep – Perform routine maintenance tasks to support the funeral home’s daily operations.

• Operational Support – Provide assistance during funeral services and contribute to service‑related activities as needed.

• Ad‑hoc Duties – Carry out additional responsibilities assigned by supervisors to ensure seamless operations.

Requirements

• No experience required, training will be provided
• Possess a valid Singapore Class 3/3A license
• Willingness to work overtime and perform night standby duties when required.
• Candidate who can start immediately or within short notice will be preferred

Email resume to harrychen@recruitlync.com or WhatsApp +65 88583584 (Texting only No calling, thanks!) Good Luck!

We regret to inform you that only shortlisted applicants will be notified.

Recruit Lync Pte Ltd | EA License Number: 22C1000

Chen Hoe Nam | EA Personnel License: R25158678

Job Summary

You will manage retail and corporate car rentals, support replacement car activations for insured customers, and ensure smooth rental processing. You will provide clear information to customers, handle payments, and coordinate with operations to maximize fleet use.

Job Description

• Secure retail and corporate rentals.
• Activating replacement cars for AIG insured and following up on the due date for returning.
• Provide timely, consistent and accurate information to external customers.
• Ensure accurate processing of rental workflow through Fleetnetics.
• Furnish accurate driver particulars to respective authority for summons.
• Prepare quotation, tender, process monthly renewal, collect payment for Corporate accounts.
• Handle PRAC technical/breakdown such as vehicle unable to start, accident etc. Escalate promptly to operations/manager for follow up as appropriate.
• Handle cash and credit transactions accurately and securely.
• Work with operations to maximize fleet utilization.
• Establish and maintain professional and effective communication with external customers.
• Ensure tidiness and cleanliness of the reception area to create a pleasant and welcome environment for walk-in customers.
• Seek immediate assistance from relevant colleagues for issues that cannot be resolved within the department, or escalate promptly to the manager as appropriate.

Preferred competencies and qualifications

• Valid class 3/3A driving licence to support vehicle handling and replacement car activations
• Good command of English and Mandarin to communicate effectively with Mandarin-speaking associates
• Proficient in MS Office to support administrative and reporting tasks
• Strong communication and problem-solving skills demonstrated through customer interactions and issue resolution
• Meticulous, presentable, patient, and customer service oriented to deliver a positive customer experience
• Ability to start work on short notice and work a 5.5-day work week

Job Description

Successful candidate will be supporting the sales team with rates and shipment bookings.

Job Scope

• Attending to client enquires and needs.
• Collaborating with team members in providing appropriate freight solutions.
Following through, executing and reviewing freight jobs.
• Maintaining strong relations between industry players and stakeholders.
• Refining and the process along the way, working towards a win-win solution for both clients and company. 


Requirements:

Minimum GCE ‘O’ Level

Good working knowledge of MS Office applications (Excel, Word, PowerPoint, Outlook)

Good communication and interpersonal skills

Service orientated with good initiative

Able to commit for overtime when required

Experience not required as On Job Training will be provided

Benefits:

· Working Hours:

Monday to Friday: 10.00am to 6.00pm

Sat.: 9.00am to 1.00pm (Alternate Sat, Work from Home)

· Attractive Remuneration Package (Basic, Performance Bonuses)

· Career Advancement

· Training Opportunities

· Medical and Insurance Coverage

1. Handle customer enquiries, receive and process orders, ensuring accuracy in order entry and fulfillment.

2. Check availability of raw materials, initiate procurement of required raw materials as appropriate.

3. Monitor order status and keep customers informed of any changes to delivery schedules; address and resolve customers' complaints promptly.

4. Coordinate with the production and logistics teams to ensure timely deliveries.

5. Prepare regular reports on customer service activities and ensure that customers are invoiced after all the documentations, e.g. delivery orders, are completed

The Customer Service Executive is responsible and accountable for (but not limited to) the following:-

* Handling of all customers' (master/manager/owner or third party) invoicing process.

* Maintain system integrity regarding supply orders

* Financial responsibilities - Review and resolve customer/supplier invoice discrepancies

* Exercise responsibility for accurate and timely performance of all activities

* Assist in managing weekly order status reporting

* Provide administrative support for the Manager and Team Leader

* Fresh Graduates are welcome to apply

* Working Hours: Tue - Sat 9 AM - 6 PM

Requirements:

• Good spoken and written English
• Excellent MS Office skills (Excel)
• Able to work under constant deadline pressure
• Team player with good interpersonal skills

Job Overview:

The Team Leader will supervise a team of Customer Service Officers (CSOs) within the Contact Center. This role involves managing daily operations, ensuring service levels are met, and supporting the development of the team. In addition to standard contact center leadership duties, the Team Leader will handle administrative responsibilities and ad hoc tasks as assigned by the CCM.

Key Responsibilities:

Team Management & Operations

Supervise daily operations and monitor CSO performance to ensure service levels and KPIs are achieved.

Provide coaching, feedback, and support through regular performance reviews.

Manage customer complaints and resolve team-level escalations.

Reporting & Performance Monitoring

Track and manage team performance reports.

Identify trends and recommend process improvements.

Administrative & Ad Hoc Tasks

Assist with administrative duties and internal/external communications.

Support audits, compliance activities, and any ad hoc projects or tasks assigned by the CCM.

Requirements:

Minimum 2 years’ experience as a Team Leader in a contact center environment.

Diploma in any discipline.

Strong leadership and communication skills.

Proficient in Microsoft Office.

Ability to work on weekends or public holidays.

Able to speak in Mandarin to manage escalated Chinese-speaking calls effectively.

Experience in government or banking contact centers, with strong adherence to governance, compliance, and process discipline.

Demonstrates a communication and service style aligned with client expectations for escalation handling and stakeholder confidence.

Service Delivery Manager (IT Projects & Solutions)

Job Overview

We are representing a client seeking a Service Delivery Manager to lead and manage end-to-end delivery of commercial IT projects, from presales engagement through implementation and transition to support.

This role requires a well-rounded individual with experience across presales, project management, and service delivery, capable of coordinating cross-functional teams spanning infrastructure, applications, and cybersecurity domains. The successful candidate will play a key role in ensuring solutions are well-defined, effectively delivered, and aligned with customer and business expectations.

Key Responsibilities

Presales & Solutioning

• Participate in presales activities including customer discussions, requirement gathering, and solution workshops.
• Translate business and technical requirements into practical solution proposals, scope of work, and implementation approaches.
• Support development of project estimates, timelines, resource planning, and delivery assumptions.
• Act as a key liaison between sales, technical teams, and customers during opportunity qualification and proposal stages.

Project Delivery & Management

• Lead end-to-end project delivery for awarded IT projects, ensuring alignment to scope, timelines, and quality expectations.
• Develop and manage project plans, including milestones, deliverables, dependencies, risks, and resource allocation.
• Track progress, manage risks/issues, and provide regular status updates to stakeholders.
• Coordinate testing, UAT, cutover planning, deployment, and post-go-live (hypercare) support.

Service Delivery & Transition

• Ensure smooth transition from implementation to support, including handover documentation, support scope definition, and escalation procedures.
• Coordinate with internal support teams and external vendors to ensure service readiness and continuity.
• Maintain delivery governance through proper documentation, reporting, and closure processes.

Vendor & Stakeholder Management

• Manage third-party vendors, implementation partners, and service providers to ensure timely and quality delivery.
• Monitor vendor performance, resource utilisation, and adherence to project commitments.
• Engage stakeholders across business, IT, and customer environments to ensure clear communication and alignment.

Technical & Cross-Domain Coordination

• Work across infrastructure, applications, cybersecurity, and cloud environments to support solution delivery.
• Coordinate technical teams for system implementation, integration, network setup, security controls, and managed services.
• Ensure all technical dependencies, assumptions, and risks are clearly identified and managed.

Governance & Continuous Improvement

• Maintain project documentation including proposals, SOWs, project plans, RAID logs, status reports, and closure records.
• Ensure compliance with delivery standards, governance processes, and quality expectations.
• Drive continuous improvement in delivery practices, proposal quality, and operational readiness.

Requirements

• Diploma or Degree in Information Technology, Computer Science, Engineering, Cybersecurity, Business Information Systems, or related field.
• Minimum 3–5 years of relevant experience in IT project delivery, service delivery, or presales support roles.
• Proven experience managing IT projects involving infrastructure, enterprise applications, cloud, networks, or cybersecurity solutions.
• Good understanding of presales lifecycle, including proposal development, scope definition, and costing inputs.
• Experience managing third-party vendors and implementation partners.
• Familiarity with project management practices (planning, risk management, issue tracking, stakeholder reporting).
• Strong communication and presentation skills, with the ability to engage both technical and non-technical stakeholders.
• Ability to manage multiple projects and priorities in a structured and organised manner.

Preferred / Advantageous Skills

• Exposure to cloud platforms, enterprise systems, or cybersecurity solutions.
• Experience in system integration or multi-domain project coordination.
• Familiarity with tools and documentation such as SOWs, project plans, RAID logs, and service transition frameworks.
• Certifications in Project Management (e.g. PMP, PRINCE2), IT Service Management (e.g. ITIL), Cloud, or Cybersecurity.

Key Competencies

• Project and service delivery management
• Presales and solutioning capability
• Stakeholder and vendor management
• Risk management and problem-solving
• Communication and presentation skills
• Cross-functional coordination

Additional Information

• This role offers exposure to end-to-end IT project lifecycle, from presales through delivery and service transition.
• Suitable for candidates looking to grow into senior delivery, program management, or solution leadership roles.
• Candidates with balanced experience across commercial, technical, and delivery aspects will be highly preferred.

WOLA RECRUITMENTPTE. LTD. (23C1703)

EA Personnel No:R21100547 ; EA Personnel Name:KIT WEE LEX

Our company is searching for a motivated andexperienced Customer Service Manager to lead our customer service department.Your goal will be to provide outstanding customer service to our clients bydeveloping effective customer service procedures, implementing customer loyaltyprograms, and setting customer satisfaction goals.

Responsibilities:

·       Supervise day-to-day operations in the customer service department.

·       Respond to customer service issues in a timely manner.

·       Create effective customer service procedures, policies, and standards.

·       Develop customer satisfaction goals and coordinate with the team to meetthem on a steady basis.

·       Implement an effective customer loyalty program.

·       Maintain accurate records and document all customer service activitiesand discussions.

·       Assess service statistics and prepare detailed reports on your findings.

·       Hire and train new customer service agents.

·       Manage the approved budget of the customer service department.

·       Stay informed on the latest industry techniques and methods.

Qualifications:

·       Years’of proven experience in a customer service position.

·       Proficiencyin Microsoft Office and customer service software.

·       Outstandingwritten and verbal communication skills.

·       Goodunderstanding of management practices and techniques.

·       Excellentleadership and interpersonal skills.

Job Description

• Provide excellent customer service by responding promptly to inquiries, resolving issues efficiently, and maintaining a positive attitude.
• Diagnose and resolve technical issues related to hardware, software, and network connectivity. (Level 1 support)
• Incident management in logging, tracking and escalating incidents in ticketing system, ensuring timely resolution and follow-up
• Identify and escalate complex issues that were not able to resolve at level 1, to next level support team when necessary
• Contribute and maintain a knowledge base of frequently asked questions and solutions.
• Vendor coordination for customer onsite support when necessary
• Adhere to data center routine and security procedures
• Working in a rotating shift schedule to ensure 24x7 coverage

Requirement

• Customer service orientation and interpersonal skills
• Excellent verbal and written communication skills
• Knowledge of IT infrastructure and networking concepts
• Good technical aptitude and problem-solving skill
• Ability to work independently and as part of a team

Added Advantage

• ITIL 4 certification
• CCNA certification
• Experience with Cyber Security
• Experience with service desk ticketing systems or monitoring tools.
• Experience with cloud technologies
• Knowledge of Japanese language to communicate & support business operations in the Japan market.

Our client is a well-established MNC specializing in precision manufacturing and engineering solutions, supporting customers across various industries globally. Due to their current expansion plan, they are looking for a Key Account Specialist (Entry Level) – Engineering to join their commercial team. They are located in the (West) – easily accessible.

Responsibilities for Key Account Specialist (Entry Level) :

• Manage assigned customer accounts and act as the main point of contact for commercial matters

• Coordinate RFQs, quotations, costing submissions, and follow-up activities

• Support account growth through new program opportunities and product expansion initiatives

• Liaise with engineering, operations, quality, and production teams on customer requirements

• Track project milestones, sample builds, engineering deliverables, and program timelines

• Coordinate customer requests, project updates, and issue follow-ups across multiple manufacturing sites

• Support new product introduction (NPI) activities and project handovers to operations

• Maintain quotation records, sales pipelines, account documentation, and forecasting updates

• Monitor customer complaints, corrective actions, and resolution progress with internal teams

• Assist in preparing business proposals, account reviews, presentations, and commercial reports

• Support cross-site coordination activities involving Singapore, Malaysia, and China operations

• Follow up on opportunity pipelines and support conversion of projects into mass production programs

Requirements:

• Diploma or Degree in Engineering, Business, or related discipline

• Candidates with 1–3 years of relevant experience in account management, sales coordination, customer support, or manufacturing environments are advantageous

• Exposure to precision plastics, tooling, Electronic Manufacturing Services (EMS), or contract manufacturing industries will be an added advantage

• Familiar with RFQ processes, quotations, project coordination, and customer support functions

• Training Provided

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/CV.

We regret that only shortlisted candidates will be notified.

Email Address: job•@recruitpedia.sg
EA License No: 19C9682
EA Personnel No: R22104769
EA Personnel Name: Ong Boon Kiet (Travys)

Role Overview

The Service Delivery Manager is responsible for ensuring the high-quality delivery of IT services to clients and internal stakeholders. This role focuses on service performance, client satisfaction, continuous improvement, and adherence to Service Level Agreements (SLAs).

Key Responsibilities

Service Delivery & Operations

Oversee end-to-end service delivery to ensure quality and consistency

Monitor and manage service performance against SLAs, KPIs, and OLAs

Ensure timely resolution of incidents, service requests, and escalations

Coordinate with technical teams to resolve complex issues

Stakeholder Management

Act as the primary point of contact for clients and customers

Build and maintain strong stakeholder relationships

Conduct regular service review meetings

Manage expectations and ensure customer satisfaction

Incident & Problem Management

Lead major incident management and communications

Drive root cause analysis (RCA) and implement preventive actions

Reduce recurring issues through continuous improvement initiatives

Team & Vendor Management

Manage and guide internal and external service delivery teams

Collaborate with vendors and partners to meet service standards

Support capacity planning and team performance management

Process Improvement & Governance

Drive ITIL best practices across Incident, Problem, Change, and Service Request Management

Identify opportunities for service improvement and cost optimization

Ensure compliance with organizational policies and standards

Reporting & Metrics

Prepare service reports, dashboards, and performance metrics

Analyze trends and recommend corrective and preventive actions

Track customer satisfaction (CSAT) and overall service quality

Skills & Experience

Strong understanding of the ITIL framework

Excellent communication and stakeholder management skills

Proven problem-solving and analytical abilities

Experience with service management tools (e.g., ServiceNow, Remedy, Jira)

Ability to manage multiple priorities and escalations

Leadership and people management capabilities

Qualifications & Experience

Bachelor’s degree in IT, Computer Science, Business, or a related field

ITIL certification (preferred or required)

PMP or PRINCE2 certification (optional but advantageous)

7–12 years of experience in IT service delivery or operations

Strong background in client-facing service management roles

Key Performance Indicators

SLA compliance

Customer satisfaction (CSAT/NPS)

Incident resolution time

Service availability and uptime

Reduction in repeat incidents

Job Description:

1.          Executes routine and non-routine tests, troubleshooting, repair, and quality verification on Agilent instruments/parts with limited technical support in an ambiguous environment.

2.          Able to use tools and equipment to disassemble small parts and demonstrates high level of manual dexterity.

3.          Interprets complex test results requiring an in-depth technical background with limited documentation.

4.          Provides feedback on defects and/or quality of test to Lead engineer and communicates technical problems and resolutions at different levels of the organization.

5.          Documents diagnostic efforts, repair, and labor for tracking of cost and information.

6.          Reads, understands and rigorously follows Quality System processes, including interpreting test results, reading graphs, and validating instrument test results. Adheres to safety, cleanliness, and ESD requirements.

7.          Adjusts effectively to change and remains open to new ideas and job assignments.

Qualifications:

1.          Bachelor's Degree in Chemical or mechanical engineering

2.          Basic knowledge on Agilent LC products

3.          Excellent Communication skills

About Us:

We are seeking a polished, attentive, and hardworking Service Crew & Culinary Assistant to join the small, high-performing team at Sushi Masa by Ki-Setsu. This role is essential in delivering an exceptional omakase experience to our guests. You will support Chef Masa in ingredient preparation and light cooking, while also performing refined, attentive service during dinner. As part of our intimate 8-seat counter, you will play a key role in ensuring each guest enjoys a seamless and memorable dining experience. This position operates on a 6‑day work week.

Key Responsibilities:
Guest Service & Front-of-House Duties

• Provide warm, professional, and attentive service throughout the dinner seating.
• Maintain immaculate cleanliness and organisation at the counter and dining area before, during, and after service.
• Coordinate closely with the Chef Masa to ensure smooth pacingand flow of the omakase menu.
• Support guest needs promptly and discreetly, maintaining the high standards of our refined dining environment.
• Sending of reservation confirmation to guests via Whatsapp and attending to Whatsapp inquiries

Culinary Preparation & Light Cooking

• Assist with preliminary preparation of seasonal ingredients, including washing, cleaning, cutting, and portioning under the guidance of the Chef Masa.
• Support light cooking tasks such as grilling, plating, and assembling dishes as instructed.
• Assist in setup and breakdown of the kitchen and service areas each day.

Hygiene, Cleaning & Maintenance

• Uphold strict hygiene, cleanliness, and organisation across all kitchen, service, and storage areas.
• Perform daily and weekly cleaning duties, including wiping surfaces, washing utensils, clearing bins, and maintaining equipment.
• Clean, sanitise, and restock dishware and tools to ensure uninterrupted service.
• Perform weekly stock take of inventory items.

Requirements

• Prior experience in service, kitchen support, or food preparation is preferred; fine dining or Japanese cuisine experience is a significant advantage.
• Strong commitment to cleanliness, organisation, and adisciplined work ethic.
• Ability to work efficiently in a high-pressure and intimate omakase setting.
• Must be reliable, punctual, and able to follow instructions closely.
• Comfortable interacting with guests and delivering a refined level of service.
• Able to stand for long hours and carry moderately heavy items when needed.
• 6‑day work week commitment is required.

Assistant Bereavement Service Manager

• Office Location: Geylang Bahru, Singapore
• Working Hours: Mon – Fri/Sat 8.00am – 5.00pm
• Monthly Salary: basic up to $4500 + Variable Bonus (VB)
• Employment Type: Full time, Permanent Contract

Company Overview

The company is a long‑established provider of services, with a strong heritage built over many years. It has grown into a group offering a range of products and services designed to meet diverse customer needs. With multiple brands and offices, the company continues to focus on delivering quality, care, and reliability to the communities it serves.

Responsibility

• Daily Operations Leadership – Conduct morning briefings, coordinate with Team Leaders, and ensure seamless execution of funeral service activities.

• Scheduling & Reporting – Manage service schedules, prepare monthly rosters, and provide budget updates to Finance.

• Service Quality Management – Monitor performance, address client concerns, and ensure services meet required rituals, customs, and company standards.

• Process Optimization – Review SOPs, templates, and workflows with Team Leaders to improve efficiency and documentation.

• HR & Staff Welfare – Support leave approvals, overtime, recruitment, and initiatives to maintain staff morale and well‑being.

• Policy & Compliance Oversight – Ensure adherence to company policies, oversee compensation matters, and handle additional operational duties.

Requirements

• At least 2-4 years of management experience
• Possess a valid Singapore Class 3 driving license
• Willingness to work overtime and perform night standby duties when required.
• Candidate who can start immediately or within short notice will be preferred

We regret to inform you that only shortlisted applicants will be notified.

Recruit Lync Pte Ltd | EA License Number: 22C1000

Chen Hoe Nam | EA Personnel License: R25158678

Assistant Bereavement Service Director

• Office Location: Geylang Bahru, Singapore
• Working Hours: Mon – Fri/Sat 8.00am – 5.00pm
• Monthly Salary: basic up to $3500 + Commissions + Variable Bonus (VB)
• Employment Type: Full time, Permanent Contract

Company Overview

The company is a long‑established provider of services, with a strong heritage built over many years. It has grown into a group offering a range of products and services designed to meet diverse customer needs. With multiple brands and offices, the company continues to focus on delivering quality, care, and reliability to the communities it serves.

Responsibility

• Client Enquiry Management – Handle hotline calls, respond promptly to enquiries, and ensure timely follow‑up on service requests.

• Funeral Arrangement Coordination – Organize service arrangements with professionalism, accuracy, and sensitivity to client needs.

• Client Engagement – Conduct consultations in‑office, on‑site, or virtually to discuss service requirements.

• Transfer Assistance – Support the transfer of the deceased to funeral homes in line with established procedures.

• Cross‑Team Collaboration – Work closely with Operations and Finance teams to ensure smooth service delivery and proper documentation.

• Administrative Support – Perform general administrative tasks and ad‑hoc duties to assist departmental operations.

Requirement

• Have sales experience in the same or bank/insurance industry is an added advantage
• Possess a valid Singapore Class 3 driving license is and added advantage
• Willingness to work overtime and perform night standby duties when required.
• Candidate who can start immediately or within short notice will be preferred

We regret to inform you that only shortlisted applicants will be notified.

Recruit Lync Pte Ltd | EA License Number: 22C1000

Chen Hoe Nam | EA Personnel License: R25158678

Key Responsibilities

Service & Maintenance Delivery

• Perform preventive and corrective maintenance for mechanical and utilities systems across client sites

• Support systems including compressors, chillers, cooling towers, water treatment systems, MAU and AHU

• Attend to service calls, troubleshoot issues, and carry out timely repairs to minimize downtime

• Ensure all servicing activities are completed in accordance with SOPs and service standards

Client & Stakeholder Management

• Provide technical advice and recommendations to clients on system performance and maintenance

• Maintain good working relationships with clients, contractors, and internal teams

Coordination & Supervision

• Supervise and guide technicians in executing service and maintenance works

• Coordinate with subcontractors and suppliers for servicing, repairs, and parts replacement

Planning & Reporting

• Plan maintenance schedules and provide service reports and updates to clients

Others

• Perform any other duties as assigned

Requirements

• Diploma or Degree in Mechanical / Electrical Engineering or related discipline

• Minimum 3–5 years of experience in maintenance or service engineering (M&E / utilities systems)

• Strong troubleshooting skills in mechanical systems

• Good communication and client management skills

• Knowledge of HSE standards and safe work practices

Key Responsibilities:

• Design and test electrical systems and circuits.
• Troubleshoot and resolve electrical issues.
• Ensure compliance with safety and industry regulations.
• Collaborate with teams on project development.
• Document technical specifications and reports.

Requirements:

• Bachelor’s degree in Electrical Engineering or related field.
• Strong problem-solving and analytical skills.
• Knowledge of power systems, electronics, and automation.

About the job

WHO IS AIR CHARTER SERVICE?

To put it simply, we are the problem solver between clients and operators. Our consultants manage the full travel/business cycle, so all our clients have to do is fly! Our clients consist of high-net-worth individuals including film stars, musicians, models, and sports stars. Our private jets division has chartered helicopters and private jets for everything from meetings and business acquisitions to catwalk debuts, music festivals and proposals. Everyday offers up new experiences, with internal progression and planned expansion creating vacancies for new talent to join our current sales team.

JOB DESCRIPTION

Joining the company as a trainee, you will be assigned a mentor who will work closely with you in your first 6 month as you become familiar with the role and industry. During this time, you will see first-hand what goes into ensuring a private jet charter goes off with ease. You will learn everything from how to build a successful sales list, work with HNWI and of course, how to administer a charter flight all whilst delivering service beyond expectation.

Qualifications

• Must have experience working in a customer facing role in luxury products & services
• Excellent customer service skills, client focused with the ability to build strong relationships
• Exceptional communication skills, fluency in English and Indonesian (to communicate with clients who speaks Bahasa Indonesia)
• One other Asia Pacific Language is desirable
• Building list of potential clients and maintain the relationships
• Enjoys working to goals and objectives in a competitive environment
• Excellent phone etiquette
• Ambitious, motivated and willing to learn new skills & industry
• Hardworking and flexible, this role is not a 9-5 job
• Organised with the ability to prioritise and multi-task
• Comfortable working towards KPIs and targets
• Ability to travel frequently & often at short notice

Additional Information

WHAT IS IN IT FOR YOU

• Competitive salary with 10% uncapped commission
• 20 day holiday which increases with length of service
• Additional paid leave for wedding, moving house, holiday shopping and more
• Flexible working hours
• Industry leading training programme and on-job mentorship programme
• Opportunities for global travel
• A friendly, fun and very exciting environment enhanced with regular company-funded social events and seasonal parties plus Friday night drinks!