JOB DESCRIPTION

• To assist the Customer Service Supervisor in the daily operational tasks

• To promptly handle Customer’s & Overseas enquiries on Air Export Booking / Air Import arrangements

• Liaise with Airlines / Co-loaders for space booking

• Liaise with transporters on cargo collections / deliveries

• To service assigned customers as 1 contact window for both import/export

• To liaise with overseas agents on the various requirements and rates

• To ensure compliance with customer’s Standard Operating Procedures

• To complete job invoicing and permit declarations for Air Import / Export jobs

 REQUIREMENTS

• Diploma/ Degree preferred

• Minimum 3 years' experience in freight forwarding with air freight and/or with master co-loader knowledge

• Team player with strong operational knowledge

• Possess good customer service & coordination skills

• Possess excellent communication and interpersonal skills

• Pleasant/Positive personality, self motivated with a desire to excel

• Proficient in MS Office

• Ability to work independently

• DGR trained will be an advantage

Responsibilities

Responsibilities:

• Conduct and evaluate group work sessions and individual casework, including intake assessments and care plan implementation.
• Develop, implement, and monitor community programs and interventions, assessing their effectiveness.
• Build and maintain professional relationships with clients, families, and multidisciplinary teams.
• Support staff development, organize crisis management efforts, and ensure adherence to evidence-based practices.
• Identify service gaps and contribute to program development and evaluation.

Requirements:

• Degree in Social Work, or a degree with a Graduate Diploma in Social Work from a recognized institution.
• At least 5 years of relevant social work experience.
• Registration with the relevant professional social work body is preferred.
• Strong interpersonal skills and a people-focused approach.
• Excellent written and verbal communication abilities.
• Analytical thinker with effective problem-solving skills.

Interestedcandidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.
EA License No.: 01C4394 (PERSOL Singapore PTE LTD)
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

• Working location at Harbourfront

• Working hour: Monday –Friday (8:30am – 5:30pm)

• AWS + Variable Bonus

• Excellent Welfare &Benefits

• Well Established German MNC Freight Forwarding Company

Job Scope

• Arrange and coordinate shipments by sea, air or land
• Apply the necessary customs permits
• Liaise with contractors on timely collection and delivery of cargoes in Singapore
• Liaise with respective overseas offices and agents
• Attending to site meetings, surveys & loadouts as and when required
• Acknowledge incoming invoices and raise invoices to customers for payment
• Update and operate the Operations System (BLU)
• Update the tracking and tracing tools when in place for respective project
• Prepare quotations to clients, other office or agents
• Request and negotiate ad-hoc quotations from approved carriers, supplier and sub-contractor to ensure quality service at the best possible rate
• Ensure all clients requests are shared with the Operations Manager or Project Manager

Requirement

• Diploma in Business Administration / Logistics management or equivalent
• 2 – 4 years of working experience in freight forwarding industry

Candidates are encouraged to apply this position via Apply Now button with the followinginformation in the resume:

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

KHOOSOT MEI (R21102604)

EA Recruitment Pte Ltd

EA License No: 21C0492

about the company

My client is a leading A1 Construction Main Contractor with an outstanding international reputation in its field and a great emphasis on training & development. With more than 20 years history, this is a great brand to join at an exciting time in their development.

about the job

• Promote the company’s products/services addressing or predicting customers’ objectives
• Take an active approach towards identifying new opportunities
• Create project management program
• Present and share findings with stakeholders
• Oversee project progress
• Rates negotiation with suppliers
• Review HSE reports

skills & experience required

• Msc / Degree in Civil Engineering (Recognised by PE Board)
• Min 10 years as a project managerfor institute / infrastructure / building projects
• Proficiency in MS Office and Project Management software
• Comfortable working alternate Saturday (Working Hours: 8am to 6pm)

If you are interested in the position , kindly send your CVs in to yitwei.kwan(@)randstad.com.sg

Please include your availability, expected salary and reason for leaving current job

We regret that only shortlisted candidates will be contacted

EA: 94C3609 / Reg: R1325913

Responsibilities:

· Involve in the care teams assessment of clients in maintenance day care, dementia day care and community rehabilitative programmes;

· Develop and implement care plans for clients and their caregivers with other care team members;

· Perform assessment of the client’s physical mobility and falls risk;

· Provide appropriate physiotherapy interventions based on assessment of clients;

· Conduct functional mobility, training, including the prescription and use of appropriate mobility and/or walking aids;

· Plan, implement and evaluate individual and group physical activity and exercise programmes;

· Conduct and/or supervise group therapy and exercises for the clients;

· Conduct education and training for client’s caregivers; provides support as required;

· Conduct in-service training or/sessions for care staff and volunteers;

· Maintain documentation of clients’ progress and outcomes of care provision;

· Recommend new strategies to the Manager (FHGCC);

Qualification:

· Diploma/degree in Physiotherapy

· Obtained full registration with the Allied Health Professional Council in Singapore

· Good written and spoken English

· A mature individual and a team player with good interpersonal and communication skills

· Possess analytical and problem-solving skills

· Passionate in serving the needy and vulnerable

· Proficient in Microsoft Office – MS Word and Excel

What’s In It For You:

✅ Fun team vibes and positive work culture

✅ On-the-job training & full support

✅ Fixed hours (hello, work-life balance!)

✅ Great incentives and opportunities for growth

No suits, no stress — just bring your energy and we’ll take care of the rest.

Job Responsibilities

Project Planning & Execution

• Plan and monitor day-to-day project workflow, ensuring tasks are completed according to schedules and quality standards.

• Make informed decisions to address issues and ensure smooth project execution.

• Coordinate with ground team and management on project activities, monitor resources, timelines, and progress to meet stakeholder expectations.

Technical Analysis & Problem Solving

• Analyze project-related challenges from multiple perspectives.

• Conduct structured analysis of business, technical, and operational factors to identify risks or constraints.

• Suggest practical, evidence-based solutions in collaboration with team members.

Stakeholder Management

• Build and maintain collaborative working relationships with internal and external stakeholders.

• Facilitate effective communication and coordination to support operational goals.

• Proactively address stakeholder concerns to maintain project momentum.

Documentation & Compliance

• Prepare and submit necessary project documentation.

• Liaise with regulatory authorities to obtain approvals and ensure compliance with legal, safety, and quality standards.

• Track and maintain documentation for audits and project records.

Reporting & Continuous Improvement

• Provide inputs to support project feasibility studies and decision-making.

• Highlight potential risks, constraints, and improvement opportunities.

• Assist in implementing best practices and continuous improvement initiatives within projects.
  

Skills & Attributes:

• Analytical Thinking & Problem-Solving: Ability to assess project challenges from multiple perspectives, analyze technical and operational factors, and provide practical, evidence-based solutions.

• Planning, Monitoring & Decision-Making: Strong capability to plan, prioritize, and monitor tasks, ensuring timely project completion while maintaining quality standards.

• Communication & Stakeholder Management: Excellent verbal and written communication skills, with the ability to build and sustain collaborative relationships and proactively address stakeholder concerns.

• Collaboration & Teamwork: Works effectively with multidisciplinary teams, coordinating project activities and resources to achieve shared objectives.

• Adaptability & Learning Agility: Flexible and open to change, able to quickly learn new tools, technologies, or processes in a dynamic project environment.

• Creative Thinking & Solution Orientation: Applies innovative approaches to overcome technical or operational challenges and demonstrates a proactive mindset.

• Regulatory & Compliance Knowledge: Knowledgeable in legal, safety, and regulatory requirements for civil engineering projects, ensuring adherence to standards.

• Attention to Detail & Organizational Skills: Detail-oriented, able to manage multiple priorities, track documentation, and maintain accurate records for project execution.
  

Qualifications & Experience:

• Bachelor Degree in Civil Engineering or related discipline.

• With relevant working experience

• Candidates without experience are welcome to apply

Responsibilities

• Greet and welcome visitors in a warm and professional manner
• Answer, screen, and forward incoming phone calls
• Maintain a tidy and presentable reception area
• Handle incoming and outgoing mail, deliveries, and courier services
• Manage front desk schedules, visitor logs, and appointments
• Assist with administrative tasks such as data entry, filing, and document preparation
• Support internal departments with clerical tasks as needed
• Ensure compliance with office security and safety procedures
• Provide basic information to clients and visitors regarding the organization

Qualified candidates are invited to submit their applications in (MS Word) format to

to Shaun Quek Yew Meng R1660732

shaunquek (a) recruitexpress.com.sg

Recruit Express Pte Ltd

EA Licence No: 99C4599

Only shortlisted applicants will be notified.

We are looking for a responsible and experienced

Class 4 Driver

to support our daily operations, including transportation and delivery of goods across Singapore.
Key Responsibilities

• Operate Class 4 vehicles safely and efficiently

• Deliver goods to designated locations on time

• Assist with loading and unloading when required

• Ensure proper handling and care of goods

• Perform basic vehicle checks and maintenance

• Follow traffic rules and company safety guidelines
  

Integrated Facilities Management

What this job involves:

Greasing the wheels of day-to-day operations

You will be involved in the overall upkeep of plant and facilities equipment to ensure smooth daily operations. To do this, you’ll need to regularly inspect all equipment rooms and other facilities, and take note of any problems using the predefined checklists. Also part of your responsibilities is to walk the duty technicians through weekend work plans, and give out technical recommendations, as needed.

Being the front line for maintenance needs

Our clients will come to you for equipment fixes, so you’ll be expected to be skilled in carrying out repairs. At the same time, you should always be ready to get hold of vendors to do maintenance work at a moment’s notice. On top of this, you’ll also have to speed up any required equipment moves, adds and changes implementation. In every decision or action you will make, you’ll need to keep in mind that you follow local governmental rules and regulations to avoid any legal troubles.

Sound like you? To apply, you need to be:

Certified and experienced

Are you certified to do electrical or mechanical repair? Have you worked in a facilities and maintenance role before? If yes, then you are who we’re looking for!

Good-natured and customer-oriented

Can you clearly report issues and problems and provide clear instruction to repair bugs and malfunctions? To serve clients the best way possible, good communication skills—both written and spoken—will also be indispensable for this role.

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Apply today!

Responsibilities

• Provide safe, smooth and pleasant bus journeys for passengers

• Maintain cleanliness of the bus at all time

• Adhere to all Malaysia and Singapore driving regulations.

• Ensure all travel documents and permit are current and valid

• Provide courteous and good services to all passengers and customers

• Perform other related duties that may be assigned from time to time

• Follow proper safety guideline and represent the company in a professional manner

• Ability to work flexible hours, including weekends and public holiday

• Ensure the comprehensive maintenance is carried out according to main schedule

Requirements

• Obtain a Singapore Class 4 driving licence

• Possess at least 3 years of relevant experience

• LTA Bus Vocational Licence is an advantage

• Responsible and have good time management skills

• Have good work conduct

• Hardworking and good working attitude

Benefits

• Annual Leave 7 – 14 days

• Birthday Token

• Medical, Optical, and Dental Claims

• Yearly Performance Bonuses

• Referral & Long service awards

Coach Captain Walk-In Interview

5 Jalan Kilang Barat Petro Centre #07-01 S159349

(Available bus service 14,123,147,153,196,197,198,855,961)

*Tuesday to Thursday ONLY*

- 8.30am to 5pm (there will be no interview on the weekend and PH)

Interested applicants, please call 65-8186 5254 (WHATSAPP ONLY) to arrange for an interview.

About Us

At HYPE, we’re not a commercial gym — we’re a results-driven, premium personal training environment focused on body transformation, performance, and long-term lifestyle change.

We work with busy professionals, high performers, and serious clients who expect structure, accountability, and elite-level coaching.

As we continue to scale, we’re looking for a Fitness Manager / Senior Personal Trainer to lead from the front — coaching clients, mentoring trainers, and driving overall training standards.

⸻

The Role

This is a hybrid leadership + coaching role.

You’ll be responsible for:

•⁠ ⁠Delivering high-level personal training sessions (body recomposition, fat loss, performance)

•⁠ ⁠Managing and improving client results across the floor

•⁠ ⁠Setting the standard of coaching, professionalism, and energy

•⁠ ⁠Supporting junior trainers with programming, technique, and client management

•⁠ ⁠Driving retention, upsells, and overall client experience

This is not a “manager behind a desk” role — you are expected to coach at a high level while leading the team.

⸻

Key Responsibilities

1.⁠ ⁠Coaching Excellence

•⁠ ⁠Deliver 1:1 personal training sessions at a premium standard

•⁠ ⁠Design structured programs (strength, hypertrophy, fat loss, HYROX/performance)

•⁠ ⁠Provide ongoing nutrition and lifestyle guidance

•⁠ ⁠Track and drive measurable client results

⸻

2.⁠ ⁠Team Leadership

•⁠ ⁠Mentor and upskill trainers on:

* Programming principles

* Exercise execution

* Client communication

•⁠ ⁠Run internal workshops and coaching audits

•⁠ ⁠Ensure consistency in training standards across the team

⸻

3.⁠ ⁠Client Experience & Retention

•⁠ ⁠Build strong client relationships and accountability systems

•⁠ ⁠Identify opportunities for progression and upselling

•⁠ ⁠Handle high-value clients with professionalism and care

⸻

4.⁠ ⁠Business & Operations

•⁠ ⁠Support membership growth through referrals and lead conversion

•⁠ ⁠Maintain high standards of gym floor presentation

•⁠ ⁠Assist in developing systems for scalability (program templates, onboarding flows, etc.)

⸻

Who We’re Looking For

Must-Have

•⁠ ⁠3–5+ years of personal training experience

•⁠ ⁠Proven track record of client transformations

•⁠ ⁠Strong understanding of:

* Strength training & hypertrophy

* Fat loss & body recomposition

* Basic nutrition coaching

•⁠ ⁠Confident communicator with leadership presence

⸻

Nice to Have

•⁠ ⁠Experience with HYROX / hybrid training / endurance performance

•⁠ ⁠Experience mentoring or managing other trainers

•⁠ ⁠Background working in a premium PT environment

⸻

What Makes You a Fit

•⁠ ⁠You lead by example — you look the part and perform

•⁠ ⁠You care about results, not just sessions completed

•⁠ ⁠You’re structured, disciplined, and detail-oriented

•⁠ ⁠You want to grow into a leadership role within a high-performance environment

⸻

Compensation & Growth

•⁠ ⁠High earning potential (session-based + performance incentives)

•⁠ ⁠Opportunity for profit share / leadership bonuses

•⁠ ⁠Clear pathway into Head Coach / Fitness Director role

•⁠ ⁠Work with a team that values performance, standards, and progression

⸻

Why Join HYPE

•⁠ ⁠Premium client base (serious, committed individuals)

•⁠ ⁠Strong brand positioning (not a discount gym)

•⁠ ⁠High-performance culture with growth opportunities

•⁠ ⁠Be part of building one of Singapore’s leading PT environments

Work Day: Mon to Sat
Vehicle Type: Combi Highroof

Description

• Valid Class 3 Driving License and Bus Vocational License
• Keen interest to learn and use digital tools and technology
• Experience in customer service will be advantageous
• Positive working attitude
• Able to keep bus clean daily
• Basic vehicle maintanance acknowleadge
• At least 3 years expierence in driving 13 seater and above bus
• Shuttle bus service fix route fix timing arrangement

Benefits:

• Job security as essential workers
• Referral bonus for all
• Quarterly performance bonus
• Year-end performance bonus
• Leave entitlement
• Medical benefits
• Dental/Optical benefits
• Birthday benefit

Requirements:
• Class 3 driving licence holders welcomed to join
• SENIOR workers welcomed
• Responsible with a positive working attitude
• Punctual, hardworking and independent
• Vocational license is the must
• Able to start work immediately or within a short notice period

Job Description

• Plan, lead and monitor progress and performance against the project plan
• Manages day-to-day operational aspects of a project, which includes manpower planning, construction progress monitoring, preparation of master schedule and cost control
• Take actions to deal with the results of delay, bad weather or emergencies at construction site
• Liaise with clients, consultants, subcontractors and authorities in resolving site issues
• Effectively applies safe and economical methodology enforces project standards
• Recognised Degree in Civil Engineering or its equivalent
• Minimum 10 years' construction experience in project/site management in construction industry
• Must have working experiences in site construction management.
• Completed relevant safety courses required by MOM
• Independent, diligent, meticulous and highly motivated with excellent team spirit
• Experience in Infrastructure & civil works

Client Introduction

A well-established financial services organisation is looking for an Operational Automation Manager (Financial Services) to join its business in Singapore. This is a newly created opportunity for someone who enjoys improving the way work gets done and can turn manual, inefficient processes into smarter and more scalable solutions.

Sitting in a central function and working closely with senior stakeholders, this role will focus on identifying opportunities across the business and driving practical automation initiatives that improve efficiency, accuracy, and overall workflow effectiveness. The remit is especially relevant to functions such as Operations, Risk, and Finance, and the role will partner closely with technology teams to bring ideas into execution. The brief aligns with the underlying need to streamline repetitive workflows, improve efficiency, and work across business and IT stakeholders.

Job Responsibilities

• Reviewing existing business workflows and identify areas where manual effort, duplication, and inefficiencies can be reduced
• Working with stakeholders across Operations, Risk, Finance, and other teams to understand pain points and improvement opportunities
• Translating manual processes into clear logical flows and recommend practical automation solutions
• Building or prototyping automation solutions using suitable tools such as RPA, API-based integrations, AI-enabled tools, or no-code/low-code platforms
• Partnering closely with internal technology teams to support implementation and rollout where required
• Driving automation initiatives from idea through to execution, including testing, user engagement, and process adoption
• Helping business users understand the value of automation and support change management during implementation
• Tracking outcomes and improvements, with a focus on efficiency, scalability, and better operating processes

Job Requirements

• Proven experience in automation, process improvement, workflow transformation, or related areas
• Strong ability to analyse manual processes and break them down into structured, logical flowcharts or solution steps
• Hands-on experience in building or prototyping automation solutions, ideally using RPA, APIs, AI tools, or no-code/low-code platforms
• Good understanding of how to bridge business requirements with practical technical solutions
• Able to work independently in a standalone role and engage stakeholders across multiple functions
• Strong communication skills, with the ability to explain ideas clearly to non-technical users and drive adoption
• Project management capability, with experience driving initiatives from scoping through execution
• Experience in financial services will be viewed favourably

Why You Should Join Them

• Opportunity to take on a visible role with strong exposure to senior stakeholders
• Chance to shape and drive automation initiatives in a practical, business-facing environment
• Broad exposure across key functions such as Operations, Risk, and Finance
• Suitable for someone who enjoys both problem-solving and hands-on delivery, rather than being limited to pure strategy or pure support
• Strong platform to make measurable improvements and build scalable solutions in a regulated industry setting

JL
Reg. No. R1766249
BeathChapman Pte Ltd
Licence no. 16S8112

about the company

My client design and manufacture of equipment, precision components. As a result of ongoing and continued success in both Singapore & internationally, they are recruiting for talented candidates to join them for their expansion.

about the job

• Setup and troubleshooting of semiconductor equipment (AOI).
• Document vision manufacturing improvements for future reference
• Create procedures for assembly, inspection and testing of equipment
• Collaborating with the engineering team and software team to optimise system quality
• Work with cross-functional engineers to resolve system issues.
• Product vision technical support to a team of manufacturing engineer

skills & experience required

• Degree/Diploma in Electrical / Mecahnical Engineering / Manufacturing or relevant courses
• Min 3 years of experience in AOI/Machine Vision/Optical Inspection equipment
• Technical support on AOI / vision inspection related issue
• Working experience in semiconductor industry will be a plus
• Experience in any programming language (C++ or C# or Python) is a plus

If you are interested in the position , kindly send your CVs to yitwei.kwan(@)randstad.com.sg

Please include your availability, expected salary and reason for leaving current job

We regret that only shortlisted candidates will be contacted

EA: 94C3609 / Reg: R1325913

Ever thought, “Work should feel more exciting than this?” 

• To assist HR Manager in executing Worker Management function, this includes:

• Review and streamline existing workflow/process to improve efficiency. Administer the following job tasks & in compliance with legal & regulatory requirements:

1. Work pass application / Renewal / Cancellation.
2. Workers’ arrival / transfer / repatriation / tax clearance.
3. Workers’ Work Injury / H&S & Medical claims.
4. Core Trade registration.

• Administer workers’ dormitory matters.
• Manage recruitment of Technical Executive & Technician including job posting, short listing candidates etc.
• Monitor & ensure accuracy of workers’ database/records in Info-Tech System.
• Monitor & ensure timely & accuracy of worker’s payroll which includes workers’ monthly payroll and OT timesheet submission & calculations.
• Administer all training-related activities including course registrations / enrolments / withdrawals, training grant application and claim, training records and evaluation administration, logistic arrangements, invoicing, etc.
• Source, recommend and evaluate training vendors.
• Assist with the implementation of L&D initiatives.
• Manage internship and scholarship program.
• Execute HR projects & Initiatives.
• Undertake any adhoc projects assigned by the superior/management team from time to time.

• Job Requirements:

• Diploma in HR or Administration / Business Studies (Min 1 year experience in Building/Construction/Facility Management (FM) industry OR Cert in Business Admin / HR, ‘A’ or ‘O’ levels (Min 2-3 years working experience in Building/Construction/FM industry.
• Minimum 2-3 years relevant working experience in Building / Construction / FM industry.
• Possess 1-2 years working knowledge of Info-Tech System is an added advantage.
• Able to commit to 5.5 days/week (alternate Saturday).
• Good knowledge of Singapore labour laws, Employment Act & statutory programs.
• Good communication, writing and interpersonal skill
• Proficient in Microsoft Office Applications.
• A team player with a strong sense of responsibility & self-motivation to get tasks done independently.
• Remuneration will be commensurate with experience.
• Able to start immediately or within a short notice.

• Remarks to Applicants:

Our office is near Paya Lebar MRT (ie. approx. 15 minus walk from SingPost Centre).
For interested applicants, please send your resume at recruitment@stie.com.sg.

Sonic Recruitment Pte Ltd (Sonic Maid Agency)

Sonic Maid Agency is a branch under our main company, Sonic Recruitment Pte Ltd. We are committed to provide professional services to meet our customer needs and expectations in all aspects. Our wide network of scouts and recruiters will ensure that we find the best foreign domestic workers there are in the respective home country and through Advance Placement Scheme (APS).

We are looking for Sales-Oriented individuals who wishes to expand their knowledge and gain credibility working in an employment (maid) agency.

Sales Consultant with CEI (Maid Agency) - Bukit Timah

Remuneration & Benefits:

• Basic Salary S$3,000 to S$5,000 + High Commission + Attractive Bonus

Requirements:

• CEI certification required
• Related sales experience in the industry preferred
• Sales driven, independent and with high self-motivation to source & close sales with minimum supervision
• Good communication skills
• Positive attitude, approachable team player
• Comfortable with indoor sales

If you are the one that we are looking for, don't wait anymore.. We welcome you to join our team and grow your career with us.

Please send your detailed resume to sherlyn.sonicmaid@gmail.com or via whatsapp at 81883607.

Licence No. 19C9692

• ⚡ Lead. Learn. Level Up.

  • Ready to grow your skills while leading a team?
  • Excited to collaborate, create, and turn events into meaningful experiences?
  • Want mentorship, travel, and opportunities to unlock your full potential?

We’re looking for individuals who are curious, driven, and open to growth. This role offers a structured pathway to develop professional and leadership skills through real responsibilities, close mentorship, and hands-on experience.

If you’re looking for meaningful work, clear progression, and exposure beyond a desk role, this could be a good fit.

What You’ll Be Doing

• Participate in a structured training programme designed for long-term growth
• Work alongside experienced mentors
• Develop skills in communication, planning, and team coordination
• Take on increasing responsibility as you progress
• Contribute to projects that support business expansion and operations

What We Offer

• 1-to-1 Mentorship
• Leadership Development Opportunities
• Regional Exposure & Travel Opportunities

Why Join Us

We believe good careers are built, not rushed. Here, you’ll gain real skills, real guidance, and the opportunity to grow at a pace that reflects your effort and contribution.

If you’re ready to grow, travel, and be mentored — we’d love to meet you.

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top Reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Manages team members in the day-to-day performance of work, provides leadership and coaching.
• Performs transaction monitoring to ensure client's service quality is consistently achieved in accordance to service level standards set.
• Coordinates and distributes work, monitors workloads and backlogs and makes necessary adjustments.
• Identifies areas of improvement and to be able to introduce new structures and improved processes as required.
• Foster team discipline, communication and morale to strengthen teamwork within the team.
• Work with clients and execute service recovery actions resulting from service shortfall.
• Constantly update and reinforce the team on existing products, services and operational procedures.
• Ensure that team members are fully briefed on new information within agreed time frame in order to effectively carry out their role.
• Collate and report the agreed statistics (in their respective job scope) on a daily, weekly and monthly basis.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a Diploma, Bachelor’s Degree, Professional Degree
• Preferably with 3 years of relevant experience in handling contact centre cases in a call centre or service industry environment.
• Proven experience in managing teams, including monitoring performance, coaching, and providing feedback to improve service standards.
• Familiarity with government services and procedures is highly advantageous.
• Excellent problem-solving and decision-making skills, with the ability to handle escalated customer enquiries and complaints effectively.
• Strong leadership and interpersonal skills, with the ability to motivate and manage a team to achieve service excellence.
• Excellent verbal and written communication skills in English and the language of the supporting market.

Who is TDCX?

Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.

TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.

Visit www.tdcx.com for more info.

Job Responsibilities

• Process work orders and follow ups.

• Coordinate with operations, sales and purchasing teams to ensure timely picking, packing, and delivery materials.

• Perform verification of picklist, prepare and manage sales-related documentation such as delivery orders (DO), invoices, packing list, and Mill Test Certificate (MTC).

• Communicate with customers/ drivers regarding order status, delivery schedules, and any discrepancies.

• Handle customer inquiries, complaints, and service issues in a professional and timely manner.

• Work closely with sales team to support quotations, order amendments, and customer requirements.

• Monitor and track deliveries, coordinating with logistics or transport providers.

• Maintain proper filing and documentation for traceability, audit purposes in additional to customer requests.

• Record daily received cash and cheque and submit to the accounting department on daily basis.

• Process employee reimbursement claims and submits to the accounting department on a monthly basis.

• Coordinate with operations teams for inventory related enquires/ processes.

• Perform receiving via PO41 after lab test requested by sales and purchasing.

• Schedule delivery routes to driver in the absence of the manager.

• Perform other ad-hoc duties assigned by superior from time to time.

Job Requirements

• Diploma or equivalent qualification in Business Administration or related field.

• Proficient in Microsoft Office with knowledge of ERP systems preferred.

• Accurate, attention to detail, meticulous, able to multitask and work under pressure to meet tight deadlines.

• Good interpersonal and communication skills with a positive attitude and a team player mentality.