Total 4,310 job vacancies in Singapore

Funeral Customer Service Executive

• Office Location: Geylang Bahru, Singapore
• Working Hours: Mon – Fri/Sat 8.30am – 5.30pm
• Monthly Salary: basic up to $3000 + Variable Bonus (VB) + On-duty incentive
• Employment Type: Full time, Permanent Contract

Company Overview

The company is a long‑established provider of services, with a strong heritage built over many years. It has grown into a group offering a range of products and services designed to meet diverse customer needs. With multiple brands and offices, the company continues to focus on delivering quality, care, and reliability to the communities it serves.

Responsibility

• Perform data entry tasks accurately and efficiently, ensuring proper record keeping and data management.

• Handle incoming calls and respond to basic customer enquiries in a professional manner.

• Record customer contact details and enquiries, and relay relevant information to the Sales Team for follow-up.

• Provide general administrative support, including document handling and office coordination.

• Assist with ad-hoc administrative duties as assigned to support daily operations.

Requirements

• Experience in customer service is an added advantage
• Good interpersonal and communication skills, with the ability to coordinate effectively.
• Candidate who can start immediately or within short notice will be preferred

We regret to inform you that only shortlisted applicants will be notified.

Recruit Lync Pte Ltd | EA License Number: 22C1000

Chen Hoe Nam | EA Personnel License: R25158678

Job Description
- Responsible for providing excellent customer service and support through rendering assistance to callers by addressing their queries, feedback and requests

- Understands the information provided and advises the callers on appropriate actions to be taken in accordance with the established Standard Operating Procedures (SOP)

- Identifies and executes appropriate solutions to address customer queries, feedback and requests

- Coordinates and activates the relevant parties to ensure callers are assisted to meet the expected services standards

- Record the nature of calls, activations and assistances rendered in the Daily Occurrence/clients’ system

- Abide by safety and/or security standards in the workplace according to organisational Workplace Safety and Health (WSH) practices

Job Requirements
- At least GCE ‘O’ Levels or equivalent

- 2 years of working experience in the customer service or Control Centre roles is preferred

- Excellent customer service and communication skills

- Proficient in Microsoft Office tools (Excel and Word)

We are looking to welcome a Customer Service Representative to join our Global Customer Service Department. You will work as an integral part of the department by providing outstanding customer service to our internal and external customers and report to the Customer Service Manager. 

Closing Date: Applications will close on 10th April 2026. 

What you'll be doing:

• Taking ownership of customer queries received via phone, email, live chat and in person through to resolution in line with policies/procedures, KPI’s and Customer First training best practice.
• Resolving product or service problems/queries by clarifying customer issues, determining the root cause of problem, selecting, and explaining the best solution to the problem, expediting corrections/adjustments, and following up to ensure resolution.
• On the back of customer contacts review the customer self-help portals (where they exist) and suggest new content or amendments to the relevant team to improve customer satisfaction, increase productivity or reduce costs.
• Creating and updating Standard Operating Procedures (SOP) or suggesting amendments to relevant teams.
• Playing an active role in the achievement of department goals by assisting with all types of work across the department as needed and assisting with training if appropriate.
• Using Salesforce to manage customer contacts and workflow in line with the SOP.
• In addition to the above, this role may also be required to help on projects and workload as determined by business needs and the Manager.

Our client is a global leader in gateway services, who is seeking to recruit a Customer Service Officer (Location: Airport). This position is based in Singapore.

Customer Service Officer (Location: Airport)

Responsibilities

· Oversee and lead a team in managing daily operations, making final decisions on matters of importance to ensure a positive passenger experience and satisfaction.

· Guide, develop, motivate, and mentor both new and existing staff, maintaining the highest service, grooming, and discipline standards.

· Ensure compliance with safety, security, and standard operating procedures of the company, airlines, and airport authorities.

· Assist the Duty Manager in daily deployment based on agreed service standards with the airlines and airport authorities.

Requirements

• A diploma in any discipline
• Good command of written and spoken English
• Pleasant with a cheerful disposition and good interpersonal skills
• Team player in a fast-faced environment.
• Independent and able to multi-task
• Able to prioritise tasks effectively to ensure most important tasks are completed on time
• Able to work on Rotating shifts

JJ Consulting Services

EA Licence No.: 12C6207

Applicants are invited to send in a MS Word resume to jobs@jjconsulting.com.sg stating position applying for/present/expected salaries and earliest available date.

We thank all applicants in advance and regret that only short listed candidates will be notified.

Your Job

We are looking for a proactive and customer‑focused Customer Service Representative to be the main point of contact for all order‑fulfillment activities for assigned customer accounts. In this role, you will respond promptly to customer enquiries, coordinate post‑order activities, and ensure high standards of service delivery.

Our Team

You will join the Global Sales & Marketing Division, working closely with Sales Engineers, Quality, Finance, Supply Chain, IT, Product Managers, and multiple Molex entities. Externally, you will collaborate with customers, freight forwarders, and warehouse providers.

What You Will Do

• Manage end‑to‑end order processing in SAP, ensuring accuracy and timely follow‑up on missing or incorrect information.
• Coordinate customer requests related to order changes, including expedites, pull‑in/push‑out, and order adjustments.
• Monitor order backlog and initiate proactive actions to meet customer requested dates, informing customers on schedule changes.
• Analyse forecast vs. actual orders for scheduling agreements and support VMI customer coordination and billing reconciliation.
• Manage shipping activities including special arrangements, premium freight, drop‑ships, and freight cost agreements.
• Handle customer complaints using SAP, coordinating corrective actions through 8D reports, credit notes, and related documentation.
• Process distribution scrap requests in accordance with contractual and company guidelines.
• Initiate SAP Master Data maintenance (customer master, CMIR, material master).
• Review customer scorecards and coordinate required actions with Sales.
• Provide monthly reporting updates and support customer visits with relevant stakeholders.
• Adhere to Molex quality, ISO, EH&S, and TQM systems, following all company processes and policies.

Who You Are (Basic Qualifications)

• Diploma or higher with relevant Customer Service experience.
• Minimum 3 years of experience in the electronics industry.
• Good PC literacy (Excel, Word, Outlook).
• Strong problem‑solving, communication, negotiation, and decision‑making skills.
• Proficient in Mandarin to better serve our Mandarin-speaking customers and collaborate with counterparts.     

What Will Put You Ahead

• Experience with SAP or other ERP systems.
• Proactive, flexible, and customer‑focused mindset.
• Ability to work independently under pressure with strong organizational discipline.
• Demonstrates commercial awareness, confidentiality, and sensitivity to stakeholder needs.

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate’s knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Who We Are

As a Koch company, Molex is a leading supplier of connectors and interconnect components, driving  innovation in electronics and supporting industries from automotive to health care and consumer to data communications. The thousands of innovators who work for Molex have made us a global electronics leader. Our experienced people, groundbreaking products and leading-edge technologies help us deliver a wider array of solutions to more markets than ever before.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company. 

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.

Roles &Responsibilities:

1) To provide excellent customer service and serve from your heart

2) Follow up consultation with customers with regards to their treatments and products purchased

3) To promote current promotions and products to customers without hard-selling tactics

4) Other adhoc duties assigned by the management from time to time

5) Handle phone calls and booking of appointments

6) Handle customer feedback and enquiries

7) Respond to customer calls and answer questions about products and services

Job Description

• Data Entry
• Support Customer Service staff with MOM and Philippines Embassy documentation.
• Provide counseling service to Filipino domestic workers

Requirements

* Speaks fluent Tagalog.
* Strong customer service skills.
* Strong verbal and written communication skills to convey information clearly and professionally.
* Team player.
* Familiar with MOM work application & Philippines Embassy documentation.
* Preference for candidate with CEI.
* Proficiency in Google Drive & Microsoft Office applications.
* Minimum tertiary education.

Job Details

• 5 day work week (Monday to Friday)
• 10am to 6pm
• Permanent Full Time

Get a chance to work in government association!

Location: Islandwide

Working Hours: 5 days/week (including weekends); 9am – 6.30pm / 12.30pm – 10pm

Salary: $2,760 per month

Duration: 6-month (renewable)

Key Responsibilities:

• Promote government digital app and respond to related inquiries to public
• Provide guidance and assistance with mobile app usage and registration.
• Provide support for event and outreach activities as needed.
• Perform data entry and maintain accurate records.

Job Requirements: 

• Singaporean only
• Min GCE ‘O’ Level
• 1-2 years of customer service or related experience

By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec’s Privacy Policy (scientecconsulting.com/privacy-policy).

This authorizes us to:

Contact you about potential opportunities.
Delete personal data as it is not required at this application stage.
All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

Chee Yung Chen (Zack) - R23112910
ScienTec Consulting Pte Ltd – 11C5781

Location: Singapore, Changi North Rise

Working Hours: 5 day work week (Monday to Friday)

Benefits:

• Lunch provided (Chinese Cuisine)
• 2-way shuttle bus services available at Ang Mo Kio & Bedok MRT stations
• Medical Benefits
• Leave benefits according to MOM guidelines
• Commission & incentives

Job Summary:

We are looking for a dedicated and customer-focused Customer Service & Sales Executive to join our team. You will be the point of contact for our customers, ensuring their needs are met with professionalism and efficiency. This role involves managing orders, resolving issues, and supporting sales efforts.

Responsibilities:

• Respond promptly and professionally to customer inquiries via phone and email
• Process and monitor incoming orders, ensuring timely follow-up and smooth fulfillment
• Handle order changes, cancellations, returns, and exchanges efficiently
• Address and resolve customer complaints with empathy and professionalism
• Provide basic technical support and troubleshoot product/service issues
• Upsell and promote relevant products and services to existing and potential customers
• Manage tenders and contracts (new and existing)
• Achieve performance targets set by Management
• Collaborate with internal teams to resolve service-related issues
• Support other sales-related and administrative tasks as assigned

Requirements:

• Minimum 1 year of experience in customer service or sales support
• Strong communication and interpersonal skills
• Proficient in Microsoft Office; experience with ERP systems for order processing is a plus
• Able to multitask and manage time effectively in a fast-paced environment
• Detail-oriented with strong organizational skills
• Positive attitude and ability to handle challenging situations diplomatically

Duties and Roles

1. Use the beauty device to perform facial beautification.

2. Conduct skin analysis (including the face and body).

3. Manage appointment matters.

4. Warmly welcome customers.

5. Update customer records, add contact information and the treatments received.

6. Provide suggestions on cosmetic products and usage techniques based on each customer's specific needs.

7. Sell beauty products and additional care services when appropriate.

8. Ensure all areas are clean and tidy before use, and the equipment has been disinfected.

Working Hours: Monday to Friday 8.30am – 6pm

Working Period: Immediate (3 – 6 Months)

Hourly Salary: $13.60 per hour

Responsibilities:

• Handle correspondences via emails or hardcopy letters
• Perform general administrative duties such as data entry, photocopying and filing
• Any other adhoc administrative duties as assigned

Requirements:

• Minimum GCE ‘A’ Level and above
• Proficient in English
• Able to work independently and an excellent team player who is task-orientated
• Possess initiative and positive attitude
• Proficient in Microsoft Office and has Good Excel Skills
• Must be able to commit for at least 3 Months and above

Interested candidates, please forward a copy of your resume to: vivien.khaw@tg-hr.com

We regret to inform that only shortlisted candidates will be notified

Benefits:

• Basic salary up to $3500

• Mon to Fri, 9am to 6pm

• 1 year contract (Renewable/ Extendable)

• Friendly and collaborative work environment

• On job training provided

• Location: Clementi

Job Scope:

• Handle customer enquiries and service requests, ensuring timely resolution and customer satisfaction

• Coordinate service planning and track service orders to ensure on-time instrument servicing

• Work closely with internal teams and logistics partners to manage repairs, materials, and shipments

• Manage outsourced and overseas repair processes, including documentation and follow-up

• Monitor service turnaround time (TAT) and operational performance

• Prepare service reports and support continuous process improvements

• Assist with other operational and business support tasks as required

Job Requirements:

• Min Higher Nitec/ Diploma in Supply Chain/ Managmeent or equivalent.

• Experience in administration/ customer service/ operations planning is preferred.

• Proficient in MS Office; ERP system experience is a plus

• Entry-level candidates are welcome, on job training will be provided.

To Apply, kindly click on the "APPLY NOW" button.

We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | Jasmine Wong (R22107578)

Responsibilities

• Attend to customer enquiries via hotline calls, emails, and walk-in customers.

• Process customer orders, enrolments, and purchase transactions through various sales channels.

• Prepare daily sales reports and verify payments received against transactions and stock records.

• Check invoices against order forms to ensure accuracy of entries.

• Issue products to customers and coordinate packing of goods for delivery or courier services.

• Coordinate with courier providers to ensure timely dispatch and delivery of orders.

• Perform daily stock counts, assist with stock replenishment, and maintain proper inventory records.

• Provide after-sales support and handle basic repair coordination when required.

Requirements

• At least 3 years of experience in customer service, counter sales, or sales administration.

• Good verbal and written communication skills.

• Proficient in MS Office applications.

• Able to work independently while maintaining good teamwork.

Tyson Jay Management Pte Ltd | EA License No.: 24C2479

Ivan Lim | EA Personnel No.: R1109856

Job responsibilities:

Helps clients decide their ideal haircut and hairstyle.

Completes haircutting techniques, including trims, layers, and texturizing.

Performs haircoloring methods, such as highlights, ombre, and balayage.

Styles hair, including blowouts, curls, braids, ponytails, and updos.

Upsells clients on products and services.

Develops ongoing relationships with clients.

Keeps a clean station and sanitizes all tools.

Follows all salon policies and procedures.

Job Requirements:

Knows haircutting, hairstyling, and haircoloring best practices.

Communicates clearly and has strong active listening skills.

Builds long-term relationships with clients and has excellent social skills.

Collaborates with other hair stylists and managers and is a team-player.

Works confidently in a fast-paced salon, has good time-management skills, is punctual, and is detail oriented.

Daily Routine

• Ensure cleanliness and tidiness of the surroundings.
• Ensure all fixtures are functioning well.
• Reporting of fault to the maintenance team.
• Assist Customers and Agents' enquiries via phone calls, message or walk-ins.
• Assist Customers' prayers.
• Sale of Incense Items.
• Processing of the Service forms.
• Processing of the Pedestal Engraving forms.
• Liaising with vendor on the Pedestal Engraving.

Other Roles

• Site tour training for New Agent Training.
• Assist ceremonial team for prayer services (Anling, Bone Picking etc).
• Ad-hoc emcee for FSP case.
• Ad-hoc site tour for Customer.

Others

• Stock take of incense paper inventory.
• Follow up with agents/customer on the outstanding payment and to ensure full payment for services rendered.
• Plan, Organize, Execute and Promote events.
• Report tabulation and analysis of all calls, services, events etc Event Profit & Loss tabulation.
• All ad-hoc duties assign by seniors.

Job Summary

You will welcome guests warmly, take accurate orders, serve food and beverages promptly, maintain clean and well-set tables, assist with menu choices, handle customer enquiries professionally, support daily opening and closing tasks, and uphold cleanliness and hygiene standards.

Responsibilities

• Greet and welcome guests warmly to create a positive first impression
• Take customer orders accurately to ensure correct food and beverage delivery
• Serve food and beverages promptly to enhance guest satisfaction
• Maintain clean and properly set tables throughout service to ensure a pleasant dining environment
• Assist guests with menu recommendations to improve their dining experience
• Handle basic customer enquiries and feedback professionally to resolve issues and maintain service quality
• Support daily operations including opening and closing duties to ensure smooth restaurant functioning
• Maintain cleanliness and hygiene standards to comply with health and safety requirements

Preferred competencies and qualifications

• Good communication and interpersonal skills to interact effectively with guests and team members
• Positive attitude and ability to work collaboratively as a team player
• Ability to work efficiently in a fast-paced environment
• Willingness to work on weekends and public holidays as required
• Basic English proficiency; Mandarin language skills are a bonus

The purpose of the job is to ensure smooth operations of all aspects of the department services which include both frontline and backend support functions.

You will assist the Manager to integrate the strategic plans of the organization, develop and implement policies, procedures and controls to ensure high level of service and operational efficiency. You will also be involved in various hospital-level projects and initiatives, specifically those which are service related.

MAIN DUTIES AND RESPONSIBILITIES

Operations

• Assist the Manager to supervise a team of ground operations staff

• Ensure smooth operation of direct admission, air evacuation, management of patient medical appointments and all patient liaison services

• Review existing work processes/workflows, and propose continuous improvement to the processes/workflows

• Develop and implement new operational workflows to support the department’s work

• Manage and co-ordinate appointments of VVIP/VIP with the respective internal stakeholders to ensure that the whole medical journey is seamless

• Host VVIP/VIP visitors and coordinate the visit with all the stakeholders involved to ensure the visit goes smoothly

• Perform frontline counter duties at times

• On rotation for 24/7 on-call duties

Team Development

• Provide On-Job Training(OJT) to new colleagues as assigned

• Coach and mentor ground team

• Develop and refine training materials and manuals

• Assist Assistant Manager/ Manager to organize roll-calls and briefing sessions

• Be an effective lead to promote collegiality and teamwork within the department and hospital

Service Quality

• Assist Assistant Manager/ Manager to attend to complaints

• Investigate complaints and incidents

• Analyze service issues and proactively develop effective solutions to solve operational and systemic problems

• Write written replies to complainants

• Conduct quality audits to ensure high service standards and adherence to procedures and guidelines

• Actively participate as a member or team lead in quality improvement projects at department/division/hospital level

Administrative and Support Functions

• Responsible for managing fixed assets and equipment of the department (phone, IT systems)

• Ensure equipment are working and liaise with the vendors or internal departments to resolve issues expeditiously to ensure minimal downtime

• Troubleshoot any technical problems encountered by the team

• Support in the collation of operational and management reports generate accurate statistics for management’s decision making

• Ensure all documents and data are properly stored, filed and disposed of in accordance to hospital’s data governance polices

General

• Participate in hospital-level projects and workgroups

• Organize meetings, write meeting minutes and follow-up on meeting action points at department/division/hospital level

• Participate in emergency planning exercise and render support in any hospital emergency or incidents when required

• Assist to carry out any other duties assigned

JOB REQUIREMENTS

• Bachelor's Degree in any discipline

• At least 2-3 years working experience in healthcare industry or any service-related industries, especially in frontline or customer-fronting roles

WA me at http://wa.me/+6598326219 or tele me at @sallytsin

For interested candidates, please send your most recent and updated resume to sallytsin@recruitexpress.com.sg

Tsin Chien Yee Sally
R25127272
Recruit Express Pte Ltd
EA License No. 99C4599

Responsibilities

• Act as the key liaison between Customer Service, Business Units, and Supply Chain teams.
• Handle inquiries and ensure timely, accurate responses with proper follow-up.
• Coordinate with Customer Service and Warehouse on stock availability and related issues.
• Ensure clear communication and follow through on all requests until completion.
• Support repacking activities and verify related documentation.
• Ensure accuracy and timely closure of process orders.
• Coordinate with Planning and Warehouse to maintain product quality and compliance.
• Assist with operational and regulatory-related requests.
• Compile and maintain supply chain KPI reports with accurate and timely data.
• Monitor key metrics and flag issues or gaps.
• Provide insights to support operational improvements.
• Support initiatives to improve workflows, documentation, and compliance processes.
• Identify gaps and work with teams to enhance systems and procedures.
• Assist in standardizing processes across teams.

Requirements

• Min Diploma/ Degree in any related course of studies
• Experience in customer service and liaising with sales department
• Comfortable with 1 year contract

All qualified applicants, please send in your resume to:

triciagoh@recruitexpress.com.sg

Tricia Celestine Goh (R1981653)

Recruit Express Pte Ltd | Company Reg. No. 199601303W | EA License Number: 99C4599

JOB PURPOSE:

The F&B Service Attendant is responsible for ensuring all guests receive great experiences through the delivery of outstanding service, adhering to all established standards & procedures.

ACCOUNTABILITIES:

Responsibilities include upholding a positive culture with genuine service, a vibrant personality, personal finesse, professionalism and proactiveness towards achieving departmental goals.1. Undertake restaurant operational tasks which includes taking of food & beverages orders

2. Display of excellent customer service at all times, greet and welcome guests in a warm and friendly manner

3. Create great customer experience and attentive towards the customers and their queries

4. Ensure prompt serving and clearing of plates after guests complete dining

5. Maintain high standards of cleanliness within the restaurant

6. Support manager in ensuring station is well maintained and well stocked

7. Any other tasks/duties as assigned by Supervisors

KNOWLEDGE / QUALIFICATIONS:

Minimum tertiary education with minimum 1 year experience in F&B service

About the Role:

Responsible for production, servicing, installation, and commissioning of equipment in accordance with technical and installation standards. Monitor and report quality issues related to products and services to the Service Manager.

Key Responsibilities:

• Execute production, servicing, installation, and commissioning of equipment
• Prepare interconnection cabling diagrams for equipment delivered to customers.
• Identify, document, and report quality issues related to products and services.
• Supervise technicians in production, servicing, installation, and commissioning activities.
• Prepare, review, and approve service reports

Requirements:

• Minimum NTC/ITC or Diploma in Electronics Engineering (or equivalent) with at least 5 years of relevant work experience.
• Proficient in computers, electronics, and telecommunication systems.
• Knowledge and experience in marine electronics and the offshore industry will be an added advantage.

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume.

EA License No: 13C6305

Reg. No.: R22104949 KOH SHI MIN, JOAN (XU SHIMIN)

For candidates who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Job Description & Major Responsibilities

Service Engineers install, service, support, upgrade and maintain SCREEN equipment. Training is provided to support multiple equipment types. They perform a variety of moderate to complex assignments, diagnose equipment problems and make repairs or adjustments. Understand system parameters and interactions to allow process development and extensive electronic-mechanical troubleshooting on the equipment.

Being a Service Engineer, this person is to support the team in meeting customers’ expectations and company’s expectations. This person must be able to support machines and technically inclined. He is the direct support on machines at customers’ fab and the workforce to ensure customer satisfaction amongst our customers.

· To attend weekly meeting and presentation

· To write technical report

· To handle specific jigs during service jobs

· Assist senior colleagues to perform higher-level job like robot teaching & sub-units

· To perform 24x7 standby duties based on roster

· To perform ad-hoc shift work when needed when required.

· To perform ad-hoc delivery work

Desired Qualifications / Requirements / Competencies:

· Diploma in Electronics/Electrical /Microelectronics Engineering. Might consider ITE with experience

· Cleanroom working experience preferable but not a must

· Machine setup/installation/modification/servicing/trouble shooting/repair

· Willing to travel occasionally

· Able to work irregular hours when required

· Fresh graduates will be considered

· Proficient in Microsoft Office programs

· Demonstrate ability to work effectively with team members and customers

· Excellent troubleshooting and repair skills

· Require good communication skills, documentation and customer service skills

• Manage the sales pipeline and track key performance indicators (KPIs) to ensure targets are met or exceeded. 
• Develop and execute comprehensive sales and marketing plans to achieve business objectives. 
• Identify and pursue new business opportunities, including lead generation and prospecting. 
• Build and maintain strong relationships with clients, partners, and stakeholders. 
• Conduct market research to understand customer needs, preferences, and emerging trends. 
• Analyse and report on sales and marketing performance, providing insights and recommendations for continuous improvement. 
• Develop and deliver compelling sales presentations and proposals. 
• Provide administrative support and assist with business operations & reporting. 
• Support Director with clients’ meetings 
• Increase company sales by expanding the customer base through targeted outreach, including cold calling. 
• Maintain good relationships with existing customers. 
• Conduct market research to identify potential customer profiles who may need the company’s services. 

Personal and Social 

• • Must be a strong team player and possess excellent inter-personal skills, with an ability to integrate quickly into an established team and communicate closely with team members, most importantly with the firm’s clients and investors. 

  • The incumbent will be expected to show initiative, be assertive and highly independent in their work. Strong communication skills, a highly pleasant demeanour, the ability to take on responsibility and ownership are must haves 

    Requirements: 

  • Being outgoing, curious, driven and eager to explore & ideate. 

  • Excited about building networks. 

  • Passionate about learning and business. 

  • A team player with extraordinary interpersonal skills. 

  • Strong administrative, time-management and organisational skills. 

☑ Basic Salary $3500 - $4000

☑ Working Location: Central Business District
☑ Monday to Friday (8.30AM– 6.00PM)
☑ 2.5 Year Contract with Benefits
☑ Good Working Environment

Job Scope:

• Welcome and assist clients, employees, and visitors, delivering a professional first impression consistent with the bank’s service standards.
• Manage the reception area, including handling incoming calls, courier services, and general front-desk enquiries, while maintaining confidentiality at all times.
• Provide on-the-spot guided tours or briefings for walk-in guests or prospective members, ensuring adherence to internal security protocols.
• Coordinate the secure registration and departure of staff, members, and visitors, ensuring strict compliance with the bank’s security and access-control policies.
• Deliver day-to-day office and administrative assistance to ensure smooth branch and corporate operations.
• Source and purchase office and pantry supplies, manage inventory levels, and maintain accurate records of stock usage.
• Assist in planning and executing internal events, meetings, and townhalls, including coordination of food, beverage, and venue requirements in line with corporate standards.

Requirement:

• Diploma or Degree Qualification in Business Administration or Business Management or equivalent
• Prior experience in afront-desk, community, or Facilities Coordinator

Interested applicants are welcome to apply online with updated Resume/CV

Only shortlisted candidate will be notified

Soo Kok Ee (Jeffrey)

Registration No: R1436761

The Service Delivery Manager (SDM) is responsible for overseeing the end-to-end delivery and management of digital workplace services, ensuring SLAs, XLAs, customer satisfaction, and operational efficiency. This role involves working closely with cross-functional teams, including Service Desk, Deskside Support, IT Service Management, IT Innovation & Governance to drive high standards in service delivery and continuous improvement.

Key Responsibilities:

• Service Delivery Management - Manage the delivery of digital workplace services across client’s end user environments, ensuring alignment with SLAs, XLAs and customer expectations. Oversee the daily operations of environments, including asset management, incident management, change control, and problem resolution.
• Act as the primary point of contact for clients, addressing their needs, concerns, and requests promptly and professionally.
• Proactively identify issues and work with the respective teams to resolve incidents and perform root cause analysis. Collaborate with IT Innovation and Governance team to drive adoption towards AI-assisted service delivery model for cost efficiency.
• Stakeholder and Client Engagement- Conduct regular service reviews with clients, providing insights on operational health, upcoming changes, and performance metrics. Build and maintain strong relationships with client stakeholders, acting as an advisor and advocating for client needs internally. Coordinate with internal teams to ensure service adjustments meet evolving client requirements.
• Resource and Capacity Management - Oversee resource allocation and capacity planning to ensure optimal service delivery and performance. Ensure resource adjustments are made in response to forecasted demand and workload trends.
• Governance, Compliance, and Security - Ensure that cloud services comply with external stakeholders policies, standards, and external regulatory requirements.
• Reporting and Documentation - Provide detailed service delivery reports, tracking SLAs, XLAs, KPIs, and incident metrics. Maintain documentation related to operational procedures, knowledge management and incident records.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Experience: At least 7 years in service delivery management in digital workplace services.
• ITIL v4 Foundation

Technical Expertise:

• Strong understanding of IT Service Management tools such as ServiceNow, digital employee experience tools such as Tanium DEX, 1E Taychon, Nexthink, endpoint management MS InTune,
• Including monitoring tools like CloudWatch, Azure Monitor, or equivalent. Familiarity with DevOps practices, incident management, and ITIL processes.
• Experience in cost management, budget tracking.
• Knowledge of agentic AI, digital employee experience automation tools and frameworks to enhance service efficiency.

Soft Skills:

• Excellent communication, analytical, leadership, and client relationship management skills.