RESPONSIBILITIES
· Serve as the primary point of contact for customer enquiries via phone, email, Live Chat,
WhatsApp, and walk-in channels, ensuring prompt and professional service
delivery.
· Manage spare parts forecasting, procurement coordination, and usage tracking to maintain
optimal inventory levels and minimize stock discrepancies.
· Liaise closely with factory and internal stakeholders to ensure timely replenishment and
accurate order fulfilment.
· Oversee grading operations, including parts extraction and systematic stocktaking activities.
· Ensure accurate monthly invoicing for spare parts sales in accordance with company policies and
timelines.
· Prepare and submit weekly operational reports to Management and monthly reports to the
Business Unit (BU).
· Maintain and administer the CRM system, including serial number database updates and model
code configuration during new product launches.
· Drive continuous improvement initiatives, including CRM platform enhancements and process
optimization.
· Manage spare parts packing for customer delivery and self-collection, ensuring accuracy and
compliance with documentation requirements.
· Conduct periodic office spare parts inventory audits to ensure data integrity and inventory
accuracy.
REQUIREMENTS
· Diploma in Business Administration or related discipline.
· Minimum 2–3 years of relevant experience in spare parts management, aftersales support, or CRM
administration.
· Proficiency in Microsoft Office applications (Excel proficiency preferred).
· Strong analytical skills with attention to detail and accuracy.
· Excellent communication and stakeholder management skills.
· Ability to manage multiple priorities in a fast-paced environment.
· Continuous improvement mindset with strong problem-solving capability.
Please submit resumes to jason.chow@oaktree.com.sg with the following details in MS
Word format:
- Position applying for
- Current remuneration
- Expected remuneration
- Notice period
Jason Chow Yew Fai
EA License No : 06C4642
EA Reg No : R25158800
We regret that only shortlisted candidates will be notified.