Total 4,310 job vacancies in Singapore

Responsibilities:

• Work closely with the Assistant Manager and provide courteous services to guests. Respond efficiently and tactfully to guests’ complaints, requests and inquiries.
• Provide courteous and efficient service, striving to fulfill each guests’ request whenever possible. Ensure all telephone calls are promptly handled within three rings.
• Handle cashiering functions and adhere to the residence’s Standard Policies & Procedure.
• Maintain good guest relations with in-house guests at all times, projecting a courteous and hospitable attitude.
• Be familiar with all room types and rates in the hotel, as well as their availability status and upsell whenever possible.
• Take ownership of problems and promptly handle guest complaints according to established procedures. Report to the supervisor for further follow-up when necessary and submit glitch reports as necessary.
• Ensure guest room security, emergency, and fire procedures are followed, and encourage the use of Safe Deposit boxes (El-Safe) while adhering to related policies & procedures.
• Acquire knowledge of hotel facilities, functions, major city attractions, and events to provide accurate information to guests upon request. Maintain a professional, courteous working relationship, and ensure effective communication with all hotel personnel.
• Maintain a well-groomed appearance and a tidy work area, upholding the highest standard of personal grooming.

Requirements:

• Minimum Diploma in Hospitality
• Able to perform rotating shifts
• Positive attitude and outgoing personality and good public relations skills
• Previous experience in hospitality and Opera knowledge will be advantageous

Employees will get to enjoy benefits such as Medical, Flexi, Birthday Leave & Vouchers, Annual Health Screening, and Insurance Coverage.

Key Responsibilities:

• Respond promptly to customer service calls to troubleshoot technical issues and perform on-site inspections and emergency repairs to minimize downtime.
• Conduct testing of various types of EV charger during and after installation, ensuring proper commissioning procedures are followed.
• Perform scheduled preventive maintenance and proactively identify and report technical abnormalities.
• Effectively communicate with HQ colleagues to ensure timely root cause identification and resolution of technical issues.
• Diagnose and resolve equipment and system faults effectively.
• Manage service partners, including onboarding and refresher training, case assignments, and periodic performance evaluations based on service KPIs.
• Maintain accurate and detailed documentation of service activities to ensure full traceability.
• Manage spare parts inventory to ensure sufficient stock levels for smooth operations.
• Maintain daily communication with customers to provide updates, ensure issue resolution, and follow up appropriately.

Requirements:

• Min Diploma in engineering discipline
• At least 2-3 years of experience in related field
• Strong organizational and coordination skills
• Good communication and problem-solving skills
• Ability to work in a fast-paced environment
• Good understanding of electrical systems and circuitry
• Experience with EV charging systems or similar technology will be advantageous

[Job ID: 1507796]

Responsibilities:

• Respond to scheduled and unscheduled maintenance service requests in line with service agreements
• Troubleshoot, diagnose, and repair system faults at customer premises
• Supervise and ensure quality of subcontractors’ maintenance work
• Provide technical support to internal teams as required

Requirements:

• Minimum 1–2 years of experience in servicing and maintaining alarm, card access, and CCTV systems
• Ability to troubleshoot system abnormalities independently and on-site
• Relevant certifications such as Building Construction Safety Supervisor, Work-at-Height, or Risk Management are an added advantage
• Possession of a Class 3 driving licence is an added advantage

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

Please kindly refer to the Privacy Policy of Good Job Creations for your reference: https://goodjobcreations.com.sg/en/privacy-policy/

EA Personnel Name: Chay Yoke Ting Vanessa (Xie Ruoting)

EA Personnel Registration Number: R23115805

EA License No.: 07C5771

• Excellent communication skills

• Interpersonal skills, active listening

• 1 year previous Service desk or equivalent experience

• Attend to Phone, Email and any other online queries where applicable

• Excellent organisational skills

• Managing incidents including business expectations and communication

• Strong knowledge of Microsoft based operating systems, MS Outlook and MS Office

• ITIL Knowledge will be a plus

• Comply to process and procedures

• Administrative tasks

Must have Talent / Skills

• Minimum a diploma in Information Technology or equivalent

• Minimum 1 year of relevant working and technical IT experience

• Pleasant disposition and good social etiquette with good spoken and written English

• Good telephony and problem solving / troubleshooting skills

• Good customer service attitude

• Process Driven

• Able to liaise with Customer for daily operations

Able to drive confidently a prime mover with trailer carrying loose, heavy and bulky items to deliver to and from construction sites, manufacturing facilities, jurong & psa ports, suppliers and customers warehouses.

To check and secure cargo items on trailer safely with ropes, belts and chains before driving off.

Must observe and follow safety rules, traffice rules and regulations.

SAFRA invites suitably qualified applicants for the following position:

Part-time Lifeguards (Safra Tampines, Jurong, Choa Chu Kang)

Rates : $14 to $16 per hour

Responsibilities:

- You will be responsible to carry out lifeguard duties

- Assist in the operation and maintenance of the Swimming Pool and Filtration Pump Room

- Other ad-hoc duties as assigned

Requirements:

- Primary / Secondary education

- Possess valid Life Saving Bronze Medallion & Cardio Pulmonary Resuscitation and Automated External Defibrillator Certificates

- Those with relevant experience will be an added advantage

- Able to work on shifts, weekends & public holidays

- Undergrads seeking for part-time are welcome

Due to system constraint, do note that the published payment rates are hourly rates and not monthly rates. For the above position advertised , the rate of payment is $14 - $16 per hour.

About the Role

Operate on the ground, building real conversations that lead to real revenue.

Responsibilities

• Initiate face-to-face conversations

• Understand customer needs quickly

• Present solutions confidently

• Close deals on-site

[Job ID: 1028324]

Responsibilities:

• Install, modify, and commission industrial machinery and equipment.
• Perform routine and preventive maintenance to ensure optimal performance and reliability.
• Diagnose, troubleshoot, and resolve mechanical and technical issues to minimise downtime.
• Implement continuous improvement initiatives to enhance machine efficiency and reliability.
• Provide technical support and conduct operational training for customers on equipment usage and basic maintenance.

Requirements:

• No experience is required; training will be provided
• Minimum Nitec in Mechanical, Electronic or Electrical any other engineering disciplines
• Proficient in Microsoft Office applications.
• Proficiency in Mandarin language for liaising with Mandarin-speaking clients and stakeholders.
• At least 2 years of relevant working experience in the semiconductor industry is an added advantage.

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

Please kindly refer to the Privacy Policy of Good Job Creations for your reference: https://goodjobcreations.com.sg/en/privacy-policy/

EA Personnel Name: Chay Yoke Ting Vanessa (Xie Ruoting)

EA Personnel Registration Number: R23115805

EA License No.: 07C5771

Job Highlights:

Join a reputable hospitality team and deliverexcellent guest experiences. Be the first point of contact, handle front deskoperations, and ensure guests enjoy a comfortable stay.

Salary and Benefits:

• Attractive salary package

• $125 monthly meal allowance

• 1–2.5 months VB

• Medical coverage ($2,000) + health screening

• Birthday voucher + incentives

Working Shift:

• 5 days work week (including weekends & PH)

• Rotating shifts:

7:00am – 4:30pm

1:00pm – 10:30pm

10:00pm – 7:30am

Working Location:

• Orchard (Nearest MRT)

Key Responsibilities:

• Provide front desk and guest services in a professional manner

• Handle check-in/check-out and cashiering duties

• Attend to guest requests, feedback, and inquiries promptly

• Manage phone calls and ensure timely responses

• Maintain strong guest relations and service standards

• Ensure compliance with safety and security procedures

• Provide information on facilities and local attractions

Requirements:

• Minimum O Level qualification

• Minimum 1 year of relevant experience (training provided)

• Willing to work rotating shifts, weekends, and PH

• Positive, outgoing personality with good communication skills

• Hospitality experience or HMS knowledge is an advantage

Supervise daily front-of-house operations, ensure guest satisfaction, and support the F&B manager. Responsibilities include leading service staff, managing guest experiences from arrival to departure, coordinating with the kitchen, handling payments, and ensuring service standards and cleanliness are maintained.

Guest services

• Greet, seat, and assist guests throughout their dining experience.
• Present menus, highlight specials, and take orders.
• Handle guest inquiries, concerns, or complaints with professionalism and a focus on problem-solving.
• Process payments accurately and efficiently.
• Establish rapport with guests to build loyalty and gather feedback.

Staff and team supervision (Subject to relevant experience)

• Lead, supervise, and train the front-of-house team to ensure service standards are met.
• Act as a supervisor on duty in the manager's absence.
• Assist with opening and closing duties and checklists.
• Support and empower teammates during busy periods.
• Communicate clearly with staff, using professional language.

Operational duties

• Coordinate with the kitchen to communicate menu questions, special requests, and wait times.
• Ensure food and beverages are served correctly and promptly.
• Maintain cleanliness and organization of the dining and service areas.
• Uphold all policies, including health, safety, and sanitation standards.
• Set up tables and assist with banquet setup tasks when needed.

No experience needed, as long you are willing to work and learn. Bubbly and service oriented. Come join us!

Singaporean/Work Permit/PR/S Pass/EP Welcomed.

Job Title: Service crew (ID6007)
Location:
-Parkway Parade
- Anchorpoint
-West Coast Plaza
-Seng kang

Working Hours: Retail hour 44hrs/week +OT
Salary : $2500 - $2800 (negotiable)

Restaurant Operation
• Prepare work of Hall opening and closing operation hours
• Help customers to settle down and advise on ordering system
• Serve food to customers in an effective and polite manner
• Answering customer’s queries regarding services, menus, offers or any other product related enquiries
• Clean tables after customers have left and clearing empty/unwanted dishes
• Assist kitchen staff whenever required
• Check & record fridge temperature
• Welcome and bid farewell to customers as they enter/ leave the restaurant
Retail
• Packing and labelling of products
• Maintain cleanliness and tidiness of shelves
• Organize & replacement of products on shelves
• Check and report on products expiry date

RESPONSIBILITIES & EXPECTATIONS

• Order taking and preparing drinks and starters according to customer's order

• Top up self-service counter and ensure sufficient supply throughout the operations

• Clear and clean tables for operation turnovers

• Prepare sushi ingredient and daily Mise-en-place

• Ensure sushi are sufficient for sales and display

• Prepare food according to SOP

• Prepare daily Mise-en-place and ensure proper serving of hot food

• Assist the outlet manager in the upkeep of stocks

• Maintain workplace cleanliness

• Ad-hoc duties as assigned.

REQUIREMENTS:

· No experience required.

· Good communication skills.

· Positive attitude and friendly.

· Team player.

· Willing to work weekend and holidays.

Be a Barista with an outstanding team that makes up the front-of-house service crew. Learn hand pour drip and espresso extraction methods, managing inventory, operations and supervisory skills, in our specialty coffee bars : Chye Seng Huat Hardware and PPP Coffee (Funan & New Bahru).

This is a role for you if you enjoy talking to, and being around customers in an energetic F&B environment. As a specialty coffee company at heart, you will get to experience the atmosphere and vibe of a well-known, homegrown, coffee company and gain exposure to the various segments of the specialty coffee industry in Singapore.

Note: PPP Coffee(Funan & New Bahru) and Chye Seng Huat Hardware are not a halal establishment.

Responsibilities

• Specialty coffee brewing skills
• Cashiering duties
• Daily operations
• Ordering and managing of inventory
• Managing internal and external events
• Serving customer food and drinks
• Remove and clean table from used dishes
• Any other ad-hoc duties

Job Requirements

• Customer Service Attitude
• Availability to work on weekends and holidays
• Able to commit to a minimum of 50 hours per month
• Able to commit to at least 3 months

Job Benefits

• Complimentary non-alcoholic drinks
• Family & friends discount on food & beverage
• Staff discounts on food & beverage

Salary: $10-$14/hour (depending on commitment period & role assigned)

Overall Responsibilities:

As a Passenger Service Associate, you play a vital role in creating a pleasant experience for passengers’ departure. You will be a part of a dynamic team, working in an exciting environment where you can gain insight to ground handling operations in Changi Airport. You can look forward to career opportunities, attractive incentives and recognition.

Duties & Responsibilities:

You play a vital role in creating a memorable experience for all our passengers through a variety of quality passenger services. Your main roles and responsibilities involve:

• Greeting passengers upon their arrival and ensuring a smooth departure process.

• Offering check-in services at conventional counters and managing various flight and customer requests

• Service ambassador to assist and guide passengers on the use of Self-Service Kiosk and Auto Bag Drops

• Gate handling duties including verification of passenger itinerary and identity, communicating with airline crew and coordinating departure activities with various departments

• Guiding and escorting transit passengers from arrival gate to Transfer Holding Area (vice versa)

• Assisting passengers who require special assistance

• Assisting to create operational logs and documentation as required, such as gate reports and counter reports

• Act as an interface between passengers and airline customers

• Maintain professional decorum, grooming and communication at all times

• Customer-centricity in handling of passengers with empathy, professionalism and service excellence

• Ensures compliance to safety, security and standard operating procedures of the company, airlines and airport authorities

• Maintain full awareness of assigned flight schedules and statuses, and gate changes

• Assist with on-the-ground logistics during flight disruptions, delays, diversions or irregular operations (IRROPs)

• Any other Ad-hoc duties assigned by your supervisor

Requirement

• Customer Oriented and a good team player

• Comfortable with using computer

• Able to converse and write in English confidently

Working Location:

Terminal 4

Work Timings:

• Able to do 3am - 7am shift.
• Able to commit 3 days per week.
• Able to commit on weekends and public holiday.

Service Engineer
Salary: $3,000 - $3,500
Working Time: 5 Days, 9am - 6pm
Working Location: Ubi (Office), Island-wide project sites

Responsibilities

• Perform installation and maintenance of monitoring instruments for construction sites, ensuring equipment operates reliably and improvements are implemented to support site monitoring needs.
• Responsibilities
• Install monitoring instruments and perform maintenance tasks to ensure system functionality on construction sites
• Manage and resolve maintenance issues to minimize equipment downtime
• Interpret technical drawings and data to troubleshoot defects and execute repair work accurately
• Conduct routine preventive maintenance to sustain equipment performance and reliability
• Record equipment performance data for assigned monitoring lines to track operational status
• Document diagnoses and details of defective products to support quality control and repair processes
• Identify opportunities for equipment setup improvements and implement corrective actions to enhance system efficiency
• Take initiative to propose and apply continuous improvements in maintenance processes and equipment handling
• Perform site visits outdoors to inspect and maintain monitoring systems

Requirements

• Diploma / Higher Diploma in Engineering or related field
• Possess a valid Singapore Class 3 driving license

Email: supreme.jacksontan@gmail.com

Tan Yong Zhi (Jackson) | Reg: R24124461

The Supreme HR Advisory Pte. Ltd | EA No: 14C7279

Senior Field Service Engineer 

• Working Location: 609935 (Jurong East)
• Working Days: Monday - Friday
• Working Hours: 8:30am - 5:15pm
• Salary range (Senior) : SGD 5,500 to SGD 7,500 monthly, 13th month, SGD 250 transport allowance

Basic Functions
We are looking for Marine Field Service Engineers for commissioning, troubleshooting and repair of marine Generator. Qualified candidates should have hands-on experience with assembly and repair of Marine Generator, and/or familiar with marine electronics and automation systems.

Specific Responsibilities

• Standby support and emergency call for customer support.
• Providing after-sales technical support, site recovery and maintenance responsibilities to distributors/end customers.
• Generate a service report to customer in a systematic manner.
• Investigate and handle all customers’ complaints related to product failures.
• Investigates root causes of failures and recommend solutions.
• Review and assist in determining the extend of damage and repairs of warranty claims from distributors.
• Maintain close working relationship with our key customers to ensure the follow through until the issue is resolved.
• Develop service training material, ensures all technical and training documents are up-to-date and organized.
• Provides specific training to distributors and dealers for service and troubleshooting skillsets, ensuring optimum service level at all distributors.

Qualifications / Requirements

• Diploma/degree in Electrical/Mechanical Engineering with at least 5 years of relevant experience
• This position requires fair amount of traveling in the Asia Pacific and Southeast Asia Region
• Candidates with equivalent professional background will be considered
• Prior electrical and control experience with various control system (John Deere ECU and KDI ECU) and synchronization system will be advantageous

Cheong Yeat Long | R25145358

The Supreme HR Advisory Pte Ltd | EA 14C7279

IT Associate Service Engineer

4 days, 12 hours rotating shift from 8-8

Salary: Basic $2400 + Shift allowance & attendance allowance (Gross $2800)

Location: Changi

Job scope:

• Perform technical maintenance and troubleshooting activities for the Video Management System (VMS), specifically with Milestone XProtect, ensuring optimal system functionality
• Maintain critical systems to ensure service uptime and meet operational performance targets
• Respond promptly to all onsite operational incidents, ensuring resolution with established SLAs
• Performs all duties in a safe and orderly manner, without interruptions to production, and in accordance with approved procedures, Company policies and comply with all environmental, health and safety rules.
• Identify, report and address work discrepancies, defects and inconsistencies
• Generate and submit daily maintenance reports
• Perform basic system and network troubleshooting
• Any other tasks and duties as directed by the supervisory personnel or Management.

Requirements:

• Diploma/Nitec graduates in Information Technology (IT) or related qualifications are welcome to apply.
• Must be able to work in a 12-hour rotating shift work schedule.
• Experience in Microsoft Office productivity software.
• Basic Knowledge on Window servers and Milestone VMS system troubleshooting
• Basic Knowledge on Local Area Networking, switch configuration and VLANs.

Cheong Yeat Long | R25145358

The Supreme HR Advisory Pte Ltd | EA 14C7279

Field Service Engineer 

• Working Location: 609935 (Jurong East)
• Working Days: Monday - Friday
• Working Hours: 8:30am - 5:15pm
• Salary range: SGD 3,500 to SGD 4,500 monthly, 13th month, SGD 250 transport allowance

Specific Responsibilities

• Provide the installation, commissioning and on-site training to support the customers according to the scope of the project
• Provides after sales technical support, troubleshooting and site service to customers in a timely manner to ensure that the product is operational.
• Handles wide range of diesel generator sets (small to large capacity) to provide support to departments in terms of service and training
• Ensures all technical and training documents are up-to-date and organized
• Maintain close working relationship with our key customers to ensure the follow through until the issue is resolved
• Provides technical assistance on factory test of special projects
• Investigates root causes of failures and recommend solution
• To deal with customer on the warranty issues from technical aspect
• Performs any other service and training duties as and when assigned

Qualifications / Requirements

• Diploma in Mechanical Engineering with at least 2 years of relevant experience
• This position requires fair amount of traveling in the Asia Pacific and South East Asia Region
• Prior experience with engines (MHI, MTU, John Deere, Volvo) will be advantageous

Cheong Yeat Long | R25145358

The Supreme HR Advisory Pte Ltd | EA 14C7279

Office Indoor Customer Service
 
Working days: Mon to Fri 8.30am-5.30pm, Alternate Sat 8.30am-12.30pm
Salary: Basic $2200 to $2600
Address: Joo Koon

Requirements

• At least diploma
  

Job scope

• Answer call
• Issue sales order
• Reply email
• Prepare quotation

Chin See Min Reg No. : R22107450

The Supreme HR Advisory Pte Ltd EA No. : 14C7279

• Well established company
• Basic $ 4000 - $4800 + Variable Bonus
• Excellent Welfare and Benefits + Career Progression
• Working location: Changi
• Working Days: Monday – Friday
• Working Hours: 9am – 6pm

Job Responsibilities:

• Improve customer service experience, create, engaged customers and facilitate department growth.
• Negotiate best rates with airlines and agents for interest of company.
• Negotiate best offer to client in interest of company.
• Take control of customer’s issues and follow problems through to resolution.
• Set a clear mission and deploy strategies focused towards that mission.
• Develop service procedures, policies and standards.
• Keep meticulous records and document customer service actions and discussions.
• Analyze statistics and compile accurate reports.
• Build excellent relationship with carriers, clients and service providers.
• Keep ahead of industry’s developments and apply best practices to areas of improvement.
• Control resources and utilize assets to achieve qualitative and quantitative targets.
• Adhere to and manage the approved budget.
• Maintain an orderly workflow according to priorities.
• Share information with management on customers and market conditions.
• The list of duties and responsibilities outlined above is representative and not a complete and detailed list of tasks which may be performed.

Job Requirements:

• Minimum 4 years’ experience in freight forwarding or logistics, with at least 2 years in a supervisory or managerial role
• Strong knowledge of air, sea, and road freight operations
• Excellent customer service, communication, and problem-solving skills
• Proven leadership and team management experience
• Ability to handle pressure, prioritize tasks, and meet deadlines
• Proficiency in freight management systems and MS Office
• Strong commercial awareness and customer-focused mindset

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

LIONG ZHAO GUAN (R22107632)

EA Recruitment Pte Ltd

EA License No: 21C0492

• Well established company
• Basic $ 3000 - $3500 + Variable Bonus
• Excellent Welfare and Benefits + Career Progression
• Working location: Changi
• Working Days: Monday – Friday
• Working Hours: 9am – 6pm

Job Responsibilities:

• Responsible for providing professional, excellent service to our customers on a daily basis bybuilding and maintaining relationships; providing and responding to customers'needs on carriage availability and order status.
• Able to negotiate rates and cargo space with carriers/airlines.
• Proactively anticipating problems for customers using daily reporting functions.
• Facilitate win-win solutions during problem-solving for both our customers and company by creatingefforts through sales, scheduling, transportation and after sales service.
• Responsible for product knowledge and excellent communications with customers in securing thebest carrier for cargo movements.
• Solicit sales to established accounts through outbound calls to existing customers.
• Responsible for accurate order entry of orders, monitoring proper pricing, and monitoring/resolving any credit issues related to these orders.
• Responsible for maximizing loading and shipping methods for all orders.
• Participate in growth development and cross-training efforts.
• Provide and maintain monthly administrative reports and personal metrics.
• Perform other duties as assigned

Job Requirements:

• Possess minimum Diploma in Logistics or equivalent discipline
• Min 1 year of relevant experience

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

LIONG ZHAO GUAN (R22107632)

EA Recruitment Pte Ltd

EA License No: 21C0492

Our client, a well-established MNC is seeking for a Customer Service Officer / Assistant ( Face To Face ) - Up To $ 3,300.00 + OT + Incentives + AWS + Attractive Bonuses / MNC/ Central Area, 5 days work week, Office Hour

Requirements

• Min a Diploma in Customer Service Relation/ Hospitality / Tourism or relevant / O or N Level
• At least 1 to 2 years experience providing face to face Customer Service functions.
• Willing to work in a fast pace environment
• Candidates from Retail or F&B industry are welcome to apply
• Comfortable handling cashiering fucntions
• Strong communication and interpersonal skills.
• Confident, willing to learn and perseverance.
• Independent and team player

Others

• Salary: Up to $ 3,300.00 + OT + Incentives + AWS + Attractive Bonuses
• 5 days work week, Office Hour
• Central area

Interested candidate can send in your resume with a photo attached (word format prefer) to grayson.su@thetalentnetwork.com.sg

Job Scope:

• Tactful handling of phone calls and call-in enquiries
• Handling of queries and requests from superiors and colleagues
• Faxing, filing, scanning and photocopying of documents
• Provision of administrative support to the department
• Any other ad-hoc administrative duties as assigned

Requirements

• Minimum GCE A Levels / Diploma in any discipline
• Preferably with prior admin and customer service experiences
• On Job Training provided
• Able to start work upon short notice
• Able to commit for 3 months or 6 months and above

Interested candidates, please send your resume to wendykhoo@recruitexpress.com.sg

Wendy Khoo Hui Wen
Recruit Express Pte Ltd EA
Licence No: 99C4599
CEI Registration Number: R1761665

Customer Service Officer/Executive (Export) /Mon-Fri, 9am -6.30pm; Alt Sat, 9am -1pm

• Attend calls and provide flight details to customer upon receiving booking within the SLA.
• Check on Export Documents accordance to compliance and Airfreight rates apply is correctly.
• Apply export permit and other export custom documents processed on timely manner
• Monitor onboard status and informed customer on any abnormality.
• Liaise with departments to address the concern (Ops , Warehouse , Traffic , planning team)
• Update on new changes / requirement by airlines or governmental requirement
• Ensure monthly customer report is submitted.
• Experience in using CargoWise ERP system

Interested applicants, send in your updated resume by clicking “Apply Now”.

Lin Weikang
EA Personnel No: R21102570
EA License No: 23C1894

• Well Established Company
• Basic $3800 - $4200 + AWS + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location : Tuas (Transport Provided)
• Working days : Monday to Friday
• Working hours : 8am to 5pm

Job Responsibilities:

Leadership of Customer Service Team

• Lead, coach and mentor the customer service team to deliver exceptional service standards.
• Oversee team members' capability in managing sales leads effectively.
• Ensure proficiency in generating proposals, service engagement forms or eSEF, and invoicing procedures.
• Oversee daily operations of the customer service department, ensuring prompt
  resolution of customer inquiries, service issues, complaints, and escalations.
• Maintain an organized and efficient filing and database system for customer records and service documentation.
• Lead digital transformation efforts related to new systems or software.
• Manage major client accounts, including contract adherence, service reviews, annual survey and relationship building.

Achievement of Management Objectives

• Prepare and generate monthly performance and operational reports.
• Monitor adherence to standard operating procedures (SOPs) and recommend updates or improvements when necessary.
• Establish and monitor KPIs and service standards to drive customer satisfaction,
• retention, and operational performance
• Analyze customer feedback, service trends, and complaint data to identify root causes and lead service improvement initiatives.
• Implement customer service department manual, procedures, and training programs that promote consistency, efficiency, and a customer-first culture.
• Provide insights into customer trends, operational challenges, and improvement opportunities.

Collaboration with Business Development Team

• Collaborate cross-functionally with Business Development team to ensure service delivery aligns with customer expectations and regulatory requirements.
• Provide support in data analysis and insights related to customer satisfaction and sales performance.
• Consolidate and present monthly reports for key stakeholders, ensuring accurate and actionable information.

Cross-Departmental Coordination

• Liaise with key departments (Logistics, Operations, etc.) to resolve any issues that may impact customer satisfaction.
• Ensure smooth communication and effective collaboration between departments to meet customer needs and expectations.

Requirements:

• Minimum Bachelor’s Degree in Business Administration, Management Studies, or a related field

• At least 2 years of Customer service experience

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

LIONG ZHAO GUAN (R22107632)

EA Recruitment Pte Ltd

EA License No: 21C0492