Total 4,310 job vacancies in Singapore

Job Description

We are seeking a professional and service-oriented Customer Service Officer. The role focuses on front-facing guest engagement, security support, and ensuring a safe and pleasant experience for all visitors.

Key Responsibilities

• Provide frontline customer service to guests and visitors
• Attend to guest enquiries and provide accurate information
• Assist with directions, check-in guidance, and general hotel support
• Provide professional and friendly customer service at all times
• Handle feedback and escalate issues to hotel management when required
• Support front desk or concierge team when needed
• Maintain a clean, organised, and welcoming service area

Requirements

• Minimum hospitality degree or equivalent
• Prior experience in customer service, hospitality, or security preferred
• Able to communicate well in English (additional languages is a plus)
• Presentable, polite, and service-oriented
• Able to work shifts, weekends, and public holidays
• Physically fit and able to stand for extended hours

Responsibilities:

• Manage, mentor and coach the relevant team members to achieve quality and productivity for optimal customer experience
• Train and upskill new and existing team members of the team, and provide actionable feedback
• Work closely with the senior management team to design & curate procedures for the best user experience.
• Attend and welcome visitors and customers by providing satisfactory customers service
• Maintain customer records and monitor their appointment
• To professionally and satisfactorily resolve customer complaints pertaining to products and services
• To Implement & improve customer retention practices
• To encourage a positive and cozy environment for the customers
• Assist in other area, if needed from time to time

Qualifications & Requirements

• Customer service enthusiast
• Prior experience in the customer service field
• Professional looking and well-groomed to the standards set
• Proficient communication skills
• Customer Service oriented and passionate about serving customers
• Ability to stay calm in any given situation
• Possess some degree of digital literacy
• Prior experience in the beauty line would be a plus

Job Description

We are seeking a professional and service-oriented Customer Service Officer. The role focuses on front-facing guest engagement, security support, and ensuring a safe and pleasant experience for all visitors.

Key Responsibilities

• Provide frontline customer service to guests and visitors
• Attend to guest enquiries and provide accurate information
• Assist with directions, check-in guidance, and general hotel support
• Provide professional and friendly customer service at all times
• Handle feedback and escalate issues to hotel management when required
• Support front desk or concierge team when needed
• Maintain a clean, organised, and welcoming service area

Requirements

• Minimum hospitality degree or equivalent
• Prior experience in customer service, hospitality, or security preferred
• Able to communicate well in English (additional languages is a plus)
• Presentable, polite, and service-oriented
• Able to work shifts, weekends, and public holidays
• Physically fit and able to stand for extended hours

About the Role

Be the key point of contact for customers in the field, driving engagement and conversions.

Responsibilities

• Speak with customers directly

• Identify needs

• Present tailored solutions

• Achieve targets

About the Role

Focus on creating meaningful interactions that lead to sales.

Responsibilities

• Engage customers face-to-face

• Understand needs

• Recommend solutions

• Drive conversions

About the Role

Play a key role in expanding the customer base through direct engagement.

Responsibilities

• Approach and engage customers

• Present solutions clearly

• Convert prospects

• Achieve targets

Company Overview / Employee Value Proposition

Royal Org is a fast-growing outsourced sales and marketing company partnering with clients across lifestyle, energy, NGOs, and FMCG sectors to boost brand awareness and deliver measurable results.

Job Summary

You will represent major brands through in-person marketing campaigns, engage customers to build strong relationships, and collaborate with your team to implement effective sales and marketing strategies.

Responsibilities

• Represent major brands by executing in-person marketing campaigns to increase brand visibility
• Engage customers directly to build strong, lasting relationships and promote brand loyalty
• Collaborate with team members to share insights and support collective growth and success
• Learn and apply effective sales and marketing strategies to improve campaign outcomes and personal performance

About the Role

Focus on turning conversations into conversions through strong communication and confidence.

Responsibilities

• Engage prospects directly

• Present solutions clearly

• Handle objections

• Close sales consistently

Position:
The Director of Customer Success manages a regional CS team, ensuring effective execution of customer success strategies that maximize retention, reduce churn, and drive product adoption. They translate global CS direction into regional action, using customer data and insights to improve processes, strengthen engagement, and deliver measurable business outcomes. By fostering collaboration with Sales, Product, and Operations, the Director ensures their team drives customer satisfaction, loyalty, and growth while building long-term partnerships that benefit both customers and Foundry.

Responsibilities:

The successful candidate will be expected to:

• Execute customer success strategy: Translate global CS vision into regional execution plans that drive retention, adoption, and customer growth.
• Lead and develop the team: Manage, mentor, and coach CSMs, ensuring high performance, professional growth, and alignment with business goals.
• Strengthen customer partnerships: Maintain executive relationships with key accounts, driving renewals, upsell, and long-term value.
• Integrate customer insights: Partner with Product, Sales, and Operations to ensure customer feedback influences roadmap, services, and delivery improvements.
• Monitor customer health: Use data and analytics to track customer engagement, predict risk, and identify opportunities for proactive support.
• Optimize the journey: Refine onboarding, adoption, and life cycle processes to accelerate time to value (TTV) and deliver consistent, high-quality experiences.
• Advocate for customers internally: Serve as the regional voice of the customer in leadership forums, ensuring customer outcomes shape strategy and execution.
• Drive measurable results: Own and report on customer success metrics (GRR, NRR, health scores, CSAT/NPS), linking CS impact directly to business performance.

About the Role

Turn everyday conversations into opportunities by mastering direct engagement.

Responsibilities

• Speak with customers in person daily

• Identify key needs quickly

• Deliver value-driven pitches

• Convert prospects into customers

Looking for your first real step into the corporate world? Kickstart Your Career With Us!

Here’s your chance to learn fast, build real skills, and actually make an impact — not just sit behind a desk.

At David N Goliath Group, we partner with leading brands to strengthen their market presence through client-facing marketing. We’re looking for motivated individuals who want to learn fast, challenge themselves, and grow into confident business professionals.

Position: Export Customer Service Officer/Executive
Salary: $2600-$3500
Working Day: Mon-Sat | 9am-5.30pm | 9am-1pm (Alt Sat)
Working Location: Alps Ave (nearest MRT Changi Airport)

Job Responsibilities:

• Direct Customer Contact: Excellent, amiable, and trustworthy service is provided.
• After receiving the booking, be sure you give the customer the flight information within the allotted time (one hour).
• When processing the export work order, make sure that the export documents are compliant.
  Apply for the appropriate export permission and expedite the processing of other export customs.
• All calls must be answered within three ringing tones. (without fail)
• Always keep an eye on the onboard status and notify the customer of any irregularities.
  Good communication between all relevant departments, such as the planning team, operations, warehouse, and traffic.
• Making sure that the applicable freight rates are accurate and up to current at all times.
• Always aware of and up to date on any new requirements or modifications made by airlines or the government.
• Make sure that every monthly customer report is consistently submitted on time.
• Communicating with internal and external parties regarding the management and status of shipments.
• Making sure that every shipment is properly tracked and organized in accordance with SOP.
• Working on unique arrangements with sales and other function groups.

Qualifications & Requirements:

• Relevant working experience.
• Must have Cargowise One system experience.

To Apply:

• You may email your resume to jj@alignrecruitment.com.sg for more information.
• Regret to inform that only shortlisted candidates will be contacted by our consultants.
  

Align Recruitment Pte Ltd (20C0253)
JJ Tan (Reg No. R23112681)

Admin + Customer Service ( Work from Home/Overseas ) - $600 SGD per month

We need someone to help us do our admin stuff and handle customer enquires.

You can work from home / overseas.

Zoom is required.

Kindly whatsapp only to +6588341414 (JAY) with

1. Name

2. Resume

3. Any past experience

Thank you so much

Position: Import Customer Service Officer (1 year contract)
Salary: up to $2600
Working Day: Mon-Sat | 9am-5.30pm | 9am-1pm (Alt Sat)
Working Location: Alps Ave (nearest MRT Changi Airport)

Job Responsibilities:

• Creating bills, reports, and scheduling cargo deliveries using the Cargowise One system.
• Collaborate closely with coworkers, clients, suppliers, and operations and sales colleagues to guarantee that reports, bills, and cargo delivery arrangements are accurate, timely, and comprehensive.
• Reports to track and revise every day.
• Excellent verbal and email communication abilities. Practice writing and speaking, being sure to get acknowledgements to finish the communication process.
• Able to communicate effectively with Sales, Customer Service, and the client to fulfill duties on time.
• Extremely tidy and well-organized at work.
• Effective follow-ups; basically, possessing fundamental knowledge of key account management.

Qualifications & Requirements:

• Relevant working experience.
• Must have Cargowise One system experience.

To Apply:

• You may email your resume to jj@alignrecruitment.com.sg for more information.
• Regret to inform that only shortlisted candidates will be contacted by our consultants.
  

Align Recruitment Pte Ltd (20C0253)
JJ Tan (Reg No. R23112681)

Admin + Customer Service ( Work from Home/Overseas ) - $600 SGD per month

We need one person to help us do our sales admin stuff and handle customer enquries.

Monday to Friday 9am to 6pm. You will need to turn on your zoom while working.

Saturday 9am to 1pm.

You can work from home / overseas.

Kindly whatsapp Jay at 88341414 / wa.me/88341414

1. Name

2. Resume

3. Any past experience

Thank you so much

Office Indoor Customer Service
 
Working days: Mon to Fri 8.30am-5.30pm, Alternate Sat 8.30am-12.30pm
Salary: Basic $2200 to $2600
Address: Joo Koon

Requirements

• At least diploma
  

Job scope

• Answer call
• Issue sales order
• Reply email
• Prepare quotation

Chin See Min Reg No. : R22107450

The Supreme HR Advisory Pte Ltd EA No. : 14C7279

Our esteemed client in the Logistics/ Transportation industry is seeking a Customer Service Officer/ Executive to join their dynamic team:

• Employment Type: Permanent
• Position: Customer Service Officer/ Executive
• Location: Jurong East  
• Working Hours: Monday to Friday, 8.30am to 5.30pm; Saturday half day (WFH)
• Salary Package: Basic + Bonus

Job Responsibilities:

• Manage and coordinate existing and new customer accounts.
• Handle inbound/ outbound communications and deliver exceptional customer service.
• Prepare shipment quotations and arrange shipments according to customer needs.
• Maintain positive relationships with both customers and vendors.
• Proactively resolve customer issues.

Job Requirements:

• At least NITEC in Logistics, Supply Chain, Business Management or related discipline.
• Minimum 1 year of related working experience.
• Able to start work in short notice.

Ready to apply? Here’s how: 

• Click the APPLY button, or 
• Email your resume (in MS Word or PDF format) to adelin@intuitrecruitment.com. Include the job title in your email subject line for prompt processing. 

Only shortlisted candidates will be notified. 

By submitting your application, you consent to the collection and use of your personal data under Personal Data Protection Act (PDPA). 

Adelin Chong | EA Personnel Reg No.: R1875641 

Intuit Recruitment Pte Ltd | EA License No.: 25C2793 

Key Responsibilities

• Greet customers and assist with selecting car care products and accessories.
• Provide basic advice on lubricants, car maintenance items, and accessories.
• Educate customers on product benefits, usage, and simple maintenance tips.
• Assist and guide customers on using digital payments and loyalty features.
• Recommend fuels, promotions, and car care services.
• Handle customer inquiries on car care, car wash, and servicing options.
• Assist customers with booking car servicing appointments.
• Work closely with station staff, retailers, and operators.
• Perform windscreen cleaning, wiper checks, and wiper replacements.
• Conduct basic checks for ICE, Hybrid, and EV vehicles (fluids, battery health, tyre tread).
• Help monitor inventory and alert supervisors when stock is low.
• Perform any other duties assigned by the supervisor.

Requirements

• ITE Certificate / Diploma
• Nitec / Higher Nitec in Automotive, Mechanical, or Service-related fields
• Basic understanding of car cleaning and maintenance.

EA License No: 19C9611

EA Personnel Reg No: R1433735 Teng Wei Mun (Celest)

Cloud Services Delivery Director – In this role, you will lead cloud operations team. This role will be instrumental in driving our cloud strategy, overseeing cloud migrations, and ensuring the ongoing operational excellence of our cloud environments. The ideal candidate possesses a strong understanding of AWS and Azure architectures, a deep commitment to security, and a proven track record of success in managing cloud operations at scale.

You Will:

Involved in IT Infrastructure design, Project Management assignments, Strategy formation assignments and Procurement advisory assignments for various clients.

Led and delivered multiple small to medium sized development and enhancement of projects

Performed project estimation, planning, monitoring and control for different stages of the project

Handled end to end service management, process development and project evaluation in line with business case.

Capturing Client’s Technology requirements, IT Project Management, IT Operations, Infrastructure Management, Datacenter Operation Management, Vendor Management, IT Procurement.

Lead the assessment of existing on-premises infrastructure and applications to determine cloud readiness and identify migration and evaluate the security posture of current environments. Ensure security risks are identified early and plan for appropriate mitigation during the cloud migration.

Develop and execute comprehensive cloud migration strategies, including roadmap, timelines, and resource allocation, for both AWS and Azure platforms.

Analyze cloud costs, implement cost optimization measures, and establish cost control mechanisms.

Ensure security best practices are integrated throughout the migration process, adhering to industry standards and compliance requirements. Implement security assessments for cloud readiness, focusing on identity and access management (IAM), encryption, and compliance with industry standards (e.g., GDPR, SOC 2). Collaborate with the security team to align security controls with the migration strategy.

Identify, assess, and address security risks associated with cloud migration, such as data breaches, unauthorized access, and data loss. Develop a security-focused contingency plan that includes encryption of sensitive data, multi-factor authentication (MFA), and proper network segmentation to ensure compliance and business continuity.

Establish and maintain highly available and scalable cloud environments, ensuring optimal performance and reliability.

Build, manage, and mentor a high-performing cloud operations team, fostering a culture of collaboration and continuous improvement.

Implement robust monitoring and alerting systems, leveraging automation tools to streamline operational tasks and improve efficiency.

Lead incident response efforts, ensuring timely resolution of issues and minimizing service disruptions.

Continuously analyze cloud performance, identify areas for improvement, and implement optimization strategies.

Maintain a secure cloud environment, implementing security controls, conducting regular audits, and staying abreast of security threats and vulnerabilities. Continuously ensure the maintenance of a secure cloud environment post-migration by implementing security controls, conducting regular audits, and staying abreast of emerging threats and vulnerabilities. Lead the effort to monitor and address security incidents, utilizing tools like AWS GuardDuty, Azure Security Center, and other cloud-native security solutions.

Work closely with development, security, and business stakeholders to ensure alignment between cloud operations and business objectives.

Implement regular security vulnerability assessments, penetration testing, and security patch management in cloud environments. Establish a security culture within the cloud operations team by ensuring ongoing training, awareness, and monitoring of emerging security threats (e.g., zero-day exploits, DDoS attacks).

Ensure that the cloud environment is disaster recovery-ready by enforcing security controls in backup processes, conducting regular security drills, and ensuring that sensitive data is encrypted and securely stored in cloud backups.

You Bring:

Bachelor Degree in Computer Science, Information Technology, or a related field

Minimum 10 years of experiences in IT operations, with at least 5 years in a cloud environment

Strong understanding of AWS and Azure cloud platforms, including architecture, services, DevOps and best practices

Relevant cloud certifications (e.g., AWS Certified Solutions Architect, Azure Solutions Architect Expert)

Proven experience in migrating applications and infrastructure to the cloud

Expertise in cloud security, including identity and access management, network security, and data protection

Experience with infrastructure-as-code tools (e.g., Terraform, CloudFormation) and automation tools (e.g., Ansible, Puppet, Chef)

Strong leadership and communication skills, with the ability to build and motivate teams

Excellent analytical and problem-solving skills

Candidates with experience containerization technologies (e.g., Docker, Kubernetes) and serverless computing would be an advantage

Responsibilities including but not limited to:

• To assist the operation manager on daily sales and order processing as well as to work closely with the operation manager on all project and/or budgetary enquiries.
• Ensures that all urgent correspondence and enquiries to be carried out efficiently and
• reports to operation manager if and when necessary.
• You are also responsible to resolve minor issues of a non-technical nature and
• to report major issues to operation manager for a solution.
• Compile an updated file for pricing from local and overseas vendors for submission to the operation on a monthly basis.

Essential Functions:

• Responsible for day-to-day sales operation including preparing of sales enquiries up to execution of order.
• Good filing system in hard and soft copies for all enquiries up to completion of order.
• Preparation of enquiries from cost sheet to recommendation for purchase of project enquiries.
• To identify new supply source to add to company’s supplier’s database.
• Ad-hoc data entry.

Job Description

Service Delivery Manager – Process Excellence & Continual Service Improvement

Role Overview

We are seeking an experienced Service Delivery Manager – Process Excellence & Continual Service Improvement to oversee end-to-end IT service delivery while driving structured process improvement and automation initiatives. This role combines service delivery ownership with a strong focus on process gap identification, ITIL-based service management, continual service improvement (CSI), and compliance with quality and service management standards.

The role operates across hybrid environments (on-premises, cloud, and data center) and works closely with operations, engineering, cloud, security, and leadership teams to ensure services are reliable, efficient, compliant, and continually improving.

Key Responsibilities

1. Service Delivery Management

Own end-to-end delivery of IT services across infrastructure and cloud environments.

Ensure adherence to SLAs, KPIs, OLAs, and contractual commitments.

Lead incident, problem, change, and service request management in line with ITIL best practices.

Act as the primary escalation point for service delivery issues and client concerns.

Conduct regular service reviews, performance reporting, and stakeholder updates.

Oversee resource and capacity management to meet current and forecasted demand.

2. Process Gap Identification & Optimization

Identify process gaps, inefficiencies, and control weaknesses across IT service operations.

Perform root cause analysis (RCA) on recurring incidents and service failures.

Benchmark existing processes against ITIL, ISO 9001, and ISO/IEC 20000 standards.

Recommend and prioritize process improvement initiatives based on impact and risk.

3. Process Mapping & Documentation

Develop and maintain AS-IS and TO-BE process maps for IT service management processes.

Define process workflows, RACI models, controls, KPIs, and handover points.

Maintain SOPs, runbooks, work instructions, and governance documentation.

Ensure documentation supports audit readiness and operational consistency.

4. Continual Service Improvement (CSI)

Drive Continual Service Improvement (CSI) initiatives aligned with ITIL principles.

Apply Six Sigma / Lean (DMAIC) methodologies to improve efficiency, quality, and reliability.

Track improvement actions, benefits, realization, and measurable outcomes.

Embed a culture of continuous improvement across service delivery teams.

5. Automation & Service Enablement

Identify opportunities to automate manual or repetitive service delivery processes.

Work with ITSM tools, workflow platforms, and reporting solutions to enable automation.

Support creation of dashboards and metrics for service performance and process health.

Improve service efficiency through tooling optimization and data-driven insights.

6. Governance, Risk & Compliance

Ensure service delivery and processes comply with:

ISO 9001 (Quality Management Systems)

ISO/IEC 20000 (IT Service Management)

Support internal audits, external audits, and compliance assessments.

Identify service risks and implement mitigation and control measures.

Collaborate with security teams to ensure alignment with cybersecurity and regulatory requirements.

Have knowledge of Government IM8 Security standard and policy practice

7. Stakeholder & Client Management

Act as the single point of contact for clients and internal stakeholders on service matters.

Translate technical and operational issues into business-focused insights.

Partner with leadership to align service delivery and improvement initiatives with business objectives.

Required Skills & Experience

Experience

8+ years in IT service delivery, service management, or operations roles.

Proven experience managing services in hybrid infrastructure environments (cloud, on-prem, data center).

Demonstrated experience in process improvement, CSI, and ITIL implementation.

ITSM, Quality & Improvement Knowledge

Strong practical knowledge of ITIL practices:

Incident, Problem, Change

Service Request

Continual Service Improvement

Working knowledge of Six Sigma / Lean methodologies (DMAIC).

Experience aligning IT processes with ISO 9001 and ISO/IEC 20000 standards.

Technical & Tooling Knowledge

Good understanding of cloud and infrastructure environments (AWS, Azure, VMware, Hyper-V, etc.).

Familiarity with ITSM tools, automation workflows, and monitoring/reporting dashboards.

Ability to translate service and process requirements into tooling and automation use cases.

Certifications

Mandatory

ITIL Foundation Certification

Preferred / Good to Have

ITIL Intermediate / Managing Professional

Six Sigma Yellow or Green Belt

ISO 9001 Internal Auditor / Practitioner

ISO/IEC 20000 Foundation or Practitioner

Key Competencies

Service Delivery Excellence

Process Analysis & Optimization

Continual Service Improvement (CSI)

Quality, Governance & Compliance

Automation & Operational Efficiency

Stakeholder & Client Management

Duties & Responsibilities:

• Develop, manage, and grow new and existing accounts within assigned territories/industries.

• Understand customer technical requirements and propose suitable products/solutions.

• Prepare quotations, technical proposals, and commercial offers.

• Conduct product presentations, demos, and training for customers.

• Coordinate with the Engineering, Manufacturing, and Service teams to ensure smooth project delivery.

• Manage the full sales cycle — lead generation, prospecting, negotiation, closing, and after-sales follow-up.

• Prepare sales forecasts, market analysis, competitor tracking, and weekly/monthly reports.

• Represent the company at exhibitions, seminars, and customer visits.

• Handle customer inquiries, complaints, and warranty issues professionally.

• Maintain internal records and ensure proper documentation.

Job Specifications:

• Diploma or Degree in Engineering (Mechanical, Electrical, Electronics, Mechatronics, or related field preferred).

• Relevant sales experience in industrial/technical products, will be an added advantage.

• Experience in semiconductor, reliability testing, automation, environmental chambers, or laboratory equipment is a plus.

• Excellent communication, presentation, and interpersonal skills.

• Strong negotiation and problem-solving abilities.

• Self-driven, target-oriented, and able to work independently.

• Ability to travel locally/regionally when required.

• Team player with positive working attitude.

Responsibilities:

• Supervise and perform fault diagnosis, trouble shooting and maintenance of power system/component in workshops and on-board vessels
• Lead a team of electricians to complete CM and PM tasks in safe and timely manner
• Ensure the safety and welfare of the team members being assigned
• Liaise with client and subcontractors pertaining to maintenance programs
• Partner with SRM to ensure delivery of project milestones

Requirements:

• Diploma or Degree in Electrical & Electronics Engineering
• Experience in power engineering and maintenance of electrical components
• Knowledge in reading electrical circuit diagram.
• Experience in testing/calibration of high/low voltage equipment or fault analysis
• Knowledge in both electrical/electronic system
• Experience in DC system preferred
• Able to lead and manage a small team to complete jobs assigned
• Able to motivate and create a positive working environment and culture in the department
• Willing to work in Changi area
• Able to work in outdoor environment-heat, grease, dust
• Those with no prior experience are also welcomed to apply
• Only Singapore Citizens need apply

Other Information:

• Location: Changi
• Transport provided at or nearby: Jalan Bahar, Pioneer MRT, Boon Lay MRT, Lakeside MRT, Jurong West & East, Jalan Bukit Merah, Choa Chu Kang MRT, Bukit Panjang Plaza, Woodlands, Sembawang MRT, Yishun MRT, Bishan MRT, Ang Mo Kio MRT, Hougang Ave 8, Sengkang Square, Punggol Central, Pasir Ris MRT, Tampines MRT, Tanah Merah MRT
• 5 days work week
• Working Hours: 7.45am-5pm

• Provide good customer service to customer
• Taking order and cashiering
• Maintain cleanliness and housekeeping of work areas, equipment and adhere to health, safety and sanitation guidelines
• Clearing of plates and cutleries.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

EA License No: 20C0270

EA Personnel No: R22110981

EA Personnel Name: Law Mei Fong