Those without experience are welcome to apply as training will be provided!
Be the first to know / learn about autonomous vehicle (AV) in Spore!

Customer Service Assistants (7 staff needed!)
Salary: $12/hour
Location: Blk 420A Northshore (Punggol)
Duration: 22 Jun – 19 Jul (Must commit! No Blockout dates
Working Hours: Any 5 days of the week (Mon – Sun), 9:30am – 5:30pm with 1 hour lunch break (candidate must be open to working on both weekends)


Job duties:
• Check attendance
• Introduce Zig Driverless experience and help with Zig app booking flow
• Assist guests with onboarding
• Ensure all passengers complete a post-ride survey
• Record name and contact details from those who expressed interest for a trial ride

EA Personnel Name: Jessie Hoe Huey Miin

EA Personnel No: R1103861

EA License No: 99C4599

Responsibilities:

• Lead the development and refinement of long-term strategies, portfolio approaches, and investment strategies, ensuring alignment with enterprise priorities.
• Generate insights on market developments and emerging trends to inform strategic decisions and support financial targets.
• Develop strategic narratives and materials for engagement with key stakeholders, including the Board and industry partners.
• Conduct analysis of global sector trends and competitive landscapes to shape long-term strategic direction.
• Support management in evaluating strategic opportunities requiring structured analysis and coordination.
• Oversee selected projects related to competitive intelligence, digital enablement, and ecosystem partnerships.
• Facilitate annual and periodic strategic review sessions and drive the corporate planning cycle.
• Track and report on performance against corporate targets and ensure clarity in deliverables for senior management.

Requirements:

• Degree in Business, Economics, Finance, Accounting, or a related discipline.
• Minimum of 7 years' experience in corporate strategy, management consulting, or strategic planning.
• Prior experience in relevant sectors such as venture capital or private equity is advantageous.
• Strong analytical skills and the ability to develop clear, practical recommendations from complex issues.
• Excellent communication skills with the ability to present ideas clearly to senior leaders.
• Proven stakeholder management skills to drive cross-functional progress.
• Strong project management capabilities with the ability to handle multiple priorities and achieve high-quality outputs efficiently.

Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394 (Persol Singapore PTE LTD)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to Persol Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy

At Citi, we get to connect millions of people across hundreds of cities and countries every day.  And we've been doing it for more than 200 years.  We do this through our unparalleled global network.  We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

Shape your Career with Citi

Global Hospitality Services (GHS) is a key component of Citi's broader Colleague and Client Services (CCS) division. CCS delivers a broad array of core products across all regions, alongside a significant number of services tailored to local situations, supporting all Citi's business lines. As part of its comprehensive offerings, CCS provides a wide range of support services to the firm, including Global Hospitality Services (GHS), Global Event Marketing, Alumni Network, and Center for Culture. GHS strategic coverage includes Executive and Colleague Dining, Conferencing, Reception, Fitness Centers & Wellness programs, Wealth Hubs, Vending/Pantry and operational support to senior global management.

The scope and scale of operations in Singapore has broadened substantially in recent years due to organic growth and complexity has been further increased by the recent integration of various portfolios within the country and its cluster.

The role will require a high degree of flexibility due to its dynamic nature. It may incur travel across the region and possibly further, for the purpose of implementing service and process change initiatives this may be required on a short notice basis.

The role requires an experienced, clear thinking, innovative and self-motivated organized individual, who can deliver cost effective and high-quality solutions with accountability in a very demanding and constantly changing environment. The ability to multitask and support remote teams and or functions is crucial to the role’s success.

Job Overview

The Vice President, Operations Manager – Singapore, Global Hospitality Services is a senior-level professional with full leadership responsibilities for leading and managing the Global Hospitality Services (GHS) operations across Citi's Singapore portfolio.

Job Purpose

To provide operational and strategic support to ensure efficient operations of Global Hospitality Services (GHS) across Singapore ensuring service excellence, operational governance and alignment with Citi’s global standards. Supporting Regional Head through a variety of tasks including vendor management, people management, Subject Matter Expert for the regional team, uplifting operations standards and alignment, stakeholder relations, governance and compliance, and project management etc.

Responsible presenting GHS product knowledge to leverage best support from suppliers and Citi representatives. Familiar with a variety of the field's concepts, practices and procedures. Ability to communicate effectively to ensure all duties are completed accurately and delivered in high quality and in a timely manner. Rely on experience and judgment to plan and accomplish goals and a wide degree of creativity and latitude is expected.

Act as the primary liaison between Singapore GHS operations, Asia leadership and local Senior Stakeholders to deliver a best-in-class colleague and client experience.

Key Responsibilities

• Manage operations excellence and vendor management in diverse culture in India, e.g. BAU, performance, issue management, corporate social responsibilities etc.

• Stakeholder relations

• People management

• Regional subject matter expert to uplift operations standards and alignment

• Project management, sustainability initiatives, CoB etc.

• Drive continuous service improvement, operational compliance & global service standards for GHS products

• Accountable and manage operational budgets, & other financial/contractual vendor agreements and identify efficiency opportunities where applicable

• Statistical reporting including data management, governance controls and metrics reporting ensuring integrity of systems and managing any subsequent administration and minimizing risk

• Manage reporting/analysis of the regional restricted commodity to ensure consistent governance controls is in place with no deviations to policy and to mitigate risk

• Co-ordinate all Compliance guidelines to implement changes as and when needed

• Handle sensitive information in a confidential manner, an NDA will be required

• Manages & monitors vendor’s performance against vendor service evaluation system (KPIs)

• In partnership with the vendor & RES develops plan for ongoing Foodservice area evaluation; maintenance & replacement of Foodservice facilities & equipment including priorities, budgets & timelines

Knowledge/Experience:

• Operations and management experience in related or similar areas (i.e. executive and food & beverage services)

• Experience in third party vendor management is ideal, but are not a pre-requisite

• Experience of client liaison or relationship management or teamwork

• Fundamental understanding of controls and associate processes

• Experience managing multi-site, multi-service operations in a corporate environment

Skills: (technical skills)

Essential

• Excellent interpersonal skills, confidence and judgement

• Flexible and responsive manner and ability to prioritize

• Structured and organized approach

• Strong leadership and influencing skills

Desirable

• Administrative literacy

• Project literacy

• Project management and change implementation expertise

Qualifications:

• University degree graduate with hospitality or related major.

• Minimum 10 years of related working experience, demonstrating strong operational expertise and relevant skills.

• While a higher education background is generally expected, exceptional candidates with extensive practical experience and demonstrated operational proficiency will also be considered.

• Additional vocational qualifications, Diplomas or industry equivalent or awards are welcomed, but not a pre-requisite.

• Proficient in MS Office.

Competencies

• Resilience, adaptability and the ability to remain focused in a highly demanding and fast-moving environment

• Ability to analyze complex, ill-defined problems and to escalate the issues to the managers

• Ability to achieve results through good time management and teamwork

• Comfortable operating in ambiguous and complex circumstances

• Attention to detail and problem-solving skills

• Strong organizational and planning skills

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Working at Citi is far more than just a job. A career with us means joining a family of more than 200,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com

Working Day: Mon to Fri

Working Hours: 9am - 6pm

Office Location: Bukit Merah

Salary: $3,000 - $4,200

Responsibilities:

• Prospect, identify and establish new customers.
• Plan and execute sales strategies to achieve the sales quota.
• Effectively manage and drive the sales cycle from prospection.
• Engage and develop a strong network with decision-makers/key influencers within the customer community and vendor community.
• Collect, track, and analyze large amounts of data.
• Other tasks and projects as assigned by Reporting Manager or Management

Requirements:

• Diploma/Degree in IT/Engineer or Business Administration.
• Prior experience in Sales

WhatsApp me your resume for quicker processing! ☺️

WhatsApp: https://wa.me/6584067823 (Shiro)

SHEE YOKE RU|R26161758 | The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Business Function

Global Transaction Services (GTS) is a product group focused on the management and sale of Cash Management, Trade Finance, and Securities & Fiduciary products and services to institutional clients. DBS aspires to be recognized by clients and competitors as one of the top GTS providers in its key markets. This is achieved through an ongoing process of efficiently matching clients’ changing business requirements with product capabilities.

Job Purpose

The GTS Sales Manager is responsible for driving new to product client acquisition and GTS product revenues from existing clients and new to bank prospects. GTS uses a consultative selling model to engage clients and prospects effectively, within which the GTS Sales Manager completes a client needs analysis and recommendation to provide appropriate cash management, open account trade, and trade finance solutions.

Key Accountabilities

• Grow Income - Grow GTS Client Revenues by deepening client wallet share through new and recurring product sales efforts.
• Ensure Cash and Trade mandates are implemented and expected revenues are realized
• Win New to Bank Business - Secure Cash and Trade mandates from assigned clients and new to bank prospects
• Develop Open Pipeline - Continuously build a comprehensive pipeline of Cash and Trade opportunities for assigned clients and new to bank prospects
• Client Planning - Plan and execute detailed GTS Client Plans for Priority Clients
• Digital Advisory - Leverage digital channels to engage and acquire clients. Advise assigned clients and new to bank prospects with their digital transformation of traditional financial services processes

Job Duties and Responsibilities

1) Achieve Revenue targets & Key Performance Indicators

• Drive cash and trade business for assigned clients and new to bank prospects to deliver assigned revenue targets and KPIs in support of the overall GTS revenue plan and business objectives
• Work independently and in teams to deliver KPIs
• Collaboratively interact with business partners and stakeholders including Relationship Management, and other GTS functions including Client Management & Implementation, Product Management and COO teams to design and implement GTS solutions to increase / defend the GTS wallet share for assigned clients and new to bank prospects
• Apply a Consultative Sales approach to all client engagements
• Continuously engage clients to keep abreast of their evolving business priorities, as well as their working capital and treasury management practices to proactively position existing and emerging GTS capabilities to address clients’ changing situations
• Supporting the Team Leader and Department Head in driving strategic business initiatives and regional growth priorities across the GTS business

2) Develop and drive sales pipeline

• Identify new prospects, create sales proposals, and lead required sales pitches to win new business.
• Actively manage the sales pipeline to reflect current best estimates of product solution components, time to mandate & implement, and opportunity value
• Actively engage trade finance clients
• Continuously engage clients on their utilization of DBS trade limits and revenue realization to sustain the Bank’s trade franchise
• Collaborate with peers across the GTS network to secure new for clients
• Collaborate with regional sales managers and other business partners and stakeholders across the GTS franchise offshore to provide in-country engagement to support regional account acquisition

3) Digital Advisory

• Lead / participate in Client journeys and drive digital engagement across the GTS franchise to support clients’ digital agenda
• Provide client and market feedback and insight into GTS’ innovation agenda
• Identify emerging market requirements and material client opportunities and work with relevant GTS stakeholders to determine appetite to pursue.
• Provide input into business requirements

4) Be inquisitive

• Stay up to date on assigned clients’ and new to bank prospects’ business strategies, and the industries in which they operate.
• Keep abreast of traditional and new competitors’ selling to your clients, as well as the evolving regulatory landscape

Minimum Requirements

• At least 7 years of relevant experience
• University level Bachelors Degree, preferably having majored in either Business Management/Economics/Finance or Computer Science or related Digital 4.0 discipline
• This role involves working with large China-headquartered companies, so the candidate should be familiar with China’s regulatory requirements
• Certifications - Cert ICM or ACT (preferred); FCI certification for International Factoring (preferred)

• Knowledge and Skills:

1. Strong GTS product knowledge in one or more of the GTS product businesses (cash, open account trade, and trade finance) with a strong track record of sales and business development experience
2. Experience managing accounts within the Large Corporates segment and food and agriculture sectors will be highly preferred
3. Demonstrated ability to perform within a matrix organization and regional multi-country franchise
4. Established track record of delivering strong revenue growth derived from local & cross border cash & trade solutions
5. Credit experience/knowledge (preferred)

• Other requirements:

1. Ability to influence and impact outcomes
2. Strong team player with strong communication skills, both written and verbal, and interpersonal skills
3. Ability to handle multi-tasking environment, meet deadlines, and work with a wide range of sensitive and confidential issues
4. Ability to take initiative, work independently and accomplish a task with little supervision
5. Strong strategic mindset with proven analytical skills

Centre Manager (Enrichment Centre)

Working Days:

Mon-Fri: 2pm-8 PM (2 days off day)

Sat & Sun: 9am-5pm

Work Location: Marine Parade

Salary: $3,000 – $4,000 + Performance Incentives + Annual Profit Share + Performance-Based Equity (Incentives gross up to $6000

Reporting to: Director / Head of Academics

Key Responsibilities

• Promote centre programmes, courses, and ongoing promotions to customers
• Follow up with leads and existing clients to arrange trial lessons
• Conduct programme presentations and convert enquiries into enrolments
• Lead roadshow activities to generate leads and trial sign-ups
• Track and follow up on renewal cases
• Oversee daily centre operations, including scheduling, teachers, trainers, and centre activities
• Support sales target achievement and weekly lead generation targets set by management

Requirements

• 8 years of post-qualification relevant working experience
• At least 3 years in a Centre Manager or similar role
• Experience working in an enrichment centre in Singapore

Benefits

• Performance incentives
• Annual profit share
• Performance-based equity

WhatsApp me your resume for quicker processing! ☺️

WhatsApp: https://wa.me/6584067823 (Shiro)

SHEE YOKE RU|R26161758 | The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Responsibilities including but not limited to:

• Assist in the Outlet Manager in the operations of outlet
• Drive revenue, maximize profits and minimize costs of the outlet
• Establish good relations with guests, handle all guest requests or enquiries in a prompt, professional and sincere manner
• Ability in handling customers’ feedback and maintaining high service standards
• Responsible in maintaining overall cleanliness of outlet area
• Form robust relations with team members and assist in their development
• Manage staff discipline, appearance and work performance
• Co-lead the team to achieve high quality services delivered to guests at all times
• Responsible for recruitment, orientation and training of staffs
• Responsible for monthly staff’s schedule planning
• Any other ad hoc duties assigned by the company

Requirements:

• Candidate must possess min. Diploma in Food & Beverage or equivalent
• Candidate must possess at least 3 years relevant experience of KTV/Restaurant Service/Retail or equivalent
• Acute financial management skills, strong business acumen and excellent knowledge of latest sales and marketing trends
• Strong customer service and problem-solving skills
• Strong planning and people management skills to lead a dynamic service team
• Team player with excellent interpersonal and communication skills
• Flexibility is a must so the ability to multi-task, work under pressure with short deadlines

Key Responsibilities

1. Service Delivery & Operational Excellence

• Lead and oversee day-to-day operations across all managed services (Cloud, Network, Systems, Security, and Applications).
• Ensure strict adherence to defined SLAs, OLAs, and KPIs, driving accountability and data-driven performance reviews.
• Maintain service continuity and incident response readiness, including after-hours escalation management.
• Conduct post-incident reviews (PIRs), ensuring lessons learned and RCA findings translate into sustainable corrective actions.
• Champion service improvement initiatives (e.g., automation, observability dashboards, and event correlation tuning).

2. ITIL Governance, Risk & Compliance

• Implement and govern all ITIL process pillars — Incident, Request, Problem, Change, Knowledge, and Asset Management.
• Own the operational governance framework, including SOPs, escalation matrices, RACI charts, and service catalog alignment.
• Lead weekly/monthly governance cadences (SLA review, backlog health, change risk review, vulnerability remediation).
• Ensure compliance with GovTech OCP/ORA policies, ISO 20000/27001, and internal audit controls.
• Identify operational risks and compliance gaps, drive mitigation, and track closure with stakeholders.
• Partner with cybersecurity and compliance teams on access control, privileged account, and break-glass governance.

3. Stakeholder & Customer Management

• Act as the primary customer interface and trusted advisor, ensuring clear communication and stakeholder satisfaction.
• Conduct monthly and quarterly business reviews (MBR/QBR), presenting operational insights, trends, and risk posture.
• Manage multi-agency or multi-stakeholder relationships, balancing priorities and ensuring unified service outcomes.
• Coordinate with third-party vendors and internal towers (NOC, SOC, CloudOps, Network, DBA) for integrated service management.
• Drive proactive engagement and feedback loops, ensuring alignment with evolving business and compliance requirements.

4. Operational Support & Coordination

• Oversee Day-2 Operations, including monitoring, patching, backup, and performance optimization.
• Ensure incident prioritization and escalation discipline, enforcing communication templates and real-time updates.
• Manage major incidents and DR scenarios, ensuring structured response, timeline documentation, and customer assurance.
• Govern change control lifecycle, ensuring risk assessment, CAB participation, and proper rollback validation.
• Ensure operational readiness for new deployments (Day-1 to Day-2 transition, hyper-care, acceptance testing).

5. Reporting, Metrics, and Compliance

• Produce monthly performance reports and dashboards detailing SLA attainment, MTTR, backlog aging, and RCA metrics.
• Track and analyze trending data to identify recurrent issues and propose automation or process improvements.
• Present governance scorecards and risk registers to both internal leadership and customer stakeholders.
• Leverage data from ServiceNow / ITSM platforms, CloudWatch, Grafana, and Zabbix for real-time health visibility.

6. People & Resource Management

• Manage and mentor shared pools of engineers (L1–L3) across multiple service domains.
• Oversee workload allocation, shift rosters, and on-call readiness, ensuring 24×7 coverage and staff well-being.
• Lead performance reviews, coaching plans, and skill development, aligning to service needs and ITIL maturity goals.
• Support hiring, onboarding, and succession planning to maintain operational stability.

7. Strategic Service Improvement & Transformation

• Lead service transformation initiatives, aligning operations to cloud-native and automation-first models.
• Collaborate with solution architects and PMO to ensure smooth service transition and continual improvement.
• Drive efficiency gains through SOP refinement, AI-Ops, automation, and proactive monitoring adoption.
• Support leadership in developing innovation roadmaps and service maturity frameworks.

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or a related discipline.
• 5–8 years of experience in service delivery, operations, or IT service management, with at least 3 years in a cloud or managed services environment.
• Proven experience managing multi-agency or multi-customer clusters with shared operational teams

Technical Expertise:

• Strong understanding of AWS / Azure / GCP environments and their operational frameworks.
• Proficient in ITIL v4 processes and governance; ITIL certification preferred.
• Hands-on experience with ITSM tools (e.g., ServiceNow, JIRA, Remedy).
• Familiarity with cloud monitoring platforms (e.g., CloudWatch, Azure Monitor, Zabbix, Grafana).
• Experience in change control, incident RCA, and problem management.
• Working knowledge of compliance standards (ISO27001, ITSM audit, or GovTech OCP/ORA).

Soft Skills:

• Strong leadership and communication skills with the ability to influence cross-functional teams.
• Excellent stakeholder engagement and customer relationship management.
• Analytical mindset with a continuous improvement and risk mitigation focus.
• Ability to manage multiple priorities in a fast-paced environment

Interested candidates, please send your CVs on nabilah.azman@tg-hr.com

Regret to inform that only shortlisted candidates will be notified.

CEI: R1988671

EA License: 14C7275

Philips is a leading global healthcare company aiming to improve the lives of 3 billion people by 2030. We strive to make the world healthier and more sustainable through innovation developed across a broad range of Imaging, Healthcare Informatics, and Monitoring systems.

Your opportunity

Philips Health Systems is seeking a Service Business Manager to lead APAC services from Singapore. In this strategic role, you will set the services agenda, align the service portfolio to overarching business objectives, and ensure regulatory and delivery readiness across markets. You will drive commercial and operational performance through rigorous financial oversight, advanced analytics, and continuous improvement initiatives, while building market capabilities and strengthening stakeholder partnerships. Additionally, you will lead talent and succession planning to embed a high‑performance, customer‑centric culture that secures long‑term growth and competitive advantage.

Your role:

• Leads the strategic direction of the service‑sales funnel, ensuring alignment with service portfolio strategies and broader business objectives.

• Deploys funnel health standards, performance expectations, and long‑range capability needs to support sustainable growth across markets and segments.

• Oversee and optimize service sales funnel, run health checks to identify funnel gaps by segment, stage stagnation and weak opportunities.

• Conduct pipeline reviews, analyze coverage ratios, conversion rates, aging, and velocity metrics. Identify shortfalls versus AOP targets and trigger funnel-fill initiatives and corrective actions.

• Applies advanced analytics to assess conversion drivers, segment performance, and market opportunities, shaping portfolio and go‑to‑market decisions.

• Drives a unified funnel cadence across teams, ensuring use of standardized dashboards, consistent prioritization frameworks, and timely execution of next-best actions.

• Ensure real-time CRM updates, coach opportunity owners on next-best actions and stage progression, assign action owners/dates, and track completion.

• Maintain team accountability for data hygiene, forecast accuracy, and individual funnel coverage targets.

• Supports cross-functional initiatives that enhance sales effectiveness, such as CRM optimization, data governance improvements, and opportunity qualification frameworks.

• Leads the consolidation of monthly forecasts (commit/upside), ensuring accuracy, risk visibility, and cross‑functional alignment with nance, service delivery, and commercial teams.

• Escalates systemic risks, structural deal blockers, and strategic gaps to executive leadership, enabling proactive business decision‑making.

• Ensures the service organization is fully prepared for solution and service delivery by driving readiness across processes, enablement tools, documentation, and customer‑facing materials.

• Defines end‑to‑end service enablement requirements—including tooling, process improvements, and operational KPIs—to strengthen portfolio execution.

• Champions continuous improvement initiatives that enhance service availability, operational productivity, and customer outcomes, using funnel insights to prioritize strategic interventions.

• Implements systemic improvements to increase funnel throughput, customer retention, and deal margin performance.

• Ensures full compliance with global regulatory requirements across service operations and proactively mitigates risks impacting delivery, opportunity execution, or customer satisfaction.

• Partners with cross‑functional business leaders to align service priorities, share funnel insights, and drive coordinated growth initiatives across markets.

• Strengthens external and internal stakeholder relationships to ensure service portfolio competitiveness and market readiness.

• Leads talent and succession planning for the service business, ensuring the organization has the funnel discipline, commercial capability, and performance culture needed to meet future growth aspirations.

• Coaches' leaders and opportunity owners on advanced funnel management, strategic account development, and data‑driven selling behaviours.

You're the right fit if:

• Degree-qualified (Master’s/Bachelor’s) in Health Science, Engineering, Business Administration or equivalent with 8+ years in Healthcare Customer Service Operations, Service Delivery or similar roles.

• Strong and proven people leader with multi location team management (ideally APAC), able to navigate a matrix organisation and align teams and stakeholders across a large, complex region.

• Strong commercial and financial acumen with expertise in strategic account management and value-based selling.

• Demonstrated ability to engage, influence, and build relationships with executive stakeholders.

• Deep knowledge of healthcare systems, market dynamics, cross functional selling, and market research & analysis.

• Excellent communication, presentation and analytical skills with proficiency in data analysis & interpretation.

• Track record in KPI and budget management, risk management, and driving continuous improvement.

• Experienced in change management, stakeholder management, and strategic planning to deliver sustained service and commercial outcomes.

• Proven proficiency with CRM systems and sales enablement tools, driving data led decision making and process optimisation.

• Strong negotiation and contract management skills with a track record of securing profitable, long-term agreements.

• Commitment to coaching and talent development, fostering a high performance, customer centric culture.

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

Job Responsibilities

• Managing a team of technicians and engineers who are responsible for installing, configuring, and maintaining the communication system.

• Ensure that the team is properly trained and equipped to deliver the service to customers.

• Building and maintaining strong relationships with customers. This involves understanding their needs and expectations and ensuring that the system in meeting those needs.

• Ensuring that the service delivery & service level meets the quality standards set by the customers. This involves monitoring performance metrics, identifying areas for improvement, and implementing corrective actions as necessary.

• Managing the service delivery budgets, including resource allocation, cost management, and revenue forecasting.

• Managing service delivery contracts with customers. This includes negotiating terms, ensuring compliance with contractual obligations, and managing customer expectations.

• Identifying and managing risks associated with service delivery. This involves developing risk management plans and implementing mitigation strategies to minimize the impact of risks on service delivery.

• Ensuring that the communication system is properly maintained on a regular basis. This includes conducting routine checks, inspections, and preventive maintenance to ensure that the system is operating at peak performance.

• Diagnosing and repairing faults in the communication system. This includes troubleshooting, testing, and repairing any equipment or software malfunctions that may occur.

• Managing spare parts and equipment required for the communication system. This involves maintaining an inventory of spare parts, ensuring that the required parts are available when needed, and ordering new parts as required.

• Monitoring the performance of the communication system. This includes conducting regular tests and measurements to ensure that the system is operating within specified parameters and identifying and resolving any issues that may arise.
   

Job Requirements

• Technical/Engineering Diploma

• Hands-on work experience in Electronics Security System, PA/EVC Communications and Network etc.

• Supervisory experience in managing small teams

• Good communication and interpersonal skills

• Good planning and organisational skills

• Good computer skills and working knowledge in AutoCAD and/or Adobe

• Able to multi-task and meet deadlines

• Demonstrated strengths in managing customers and multiple projects across sites.

• Highly flexible and adaptable

• Preferably with a vehicle

Service Delivery Manager (SDM) / Maintenance Sales – Commercial

Are you a people person and has a passion to provide solutions along with good service? Are you a leader with excellent analytical and communication skills?

We are looking for an exciting and dynamic goal chaser to support our Service Delivery Team. Working closely with our sales team, the successful candidate shall ensure and manage key client’s satisfaction while refining delivery processes to meet KPIs.

This is a client facing role that provides incentives for growing our post sales / managed service revenue. You will also supervise day to day operations of the helpdesk for optimal resource management.

When you join our team, we will prepare you for success. You will receive training as well as on-going development to prepare you for that career advancement you are looking for. So, come join us!

The Service Delivery Manager is a client facing role pertaining to post sales / service matters.

The Responsibilities:

· Maintaining positive relationships with key customers

· Coordinate with EU and Acct Manager to ensure all Post Sales expectations are in line

· Coordinate with service team and Account Manager to ensure all information is provided. If not all information is provided, he/she will ensure we acquire all information required

· Conduct regular reviews (for key accounts) with end users

· Coordinate with the Sales Team to ensure post sales revenue continue to rise

· Manage service delivery for existing and potential clients; both locally and regionally

· Identify and develop customer service procedures, policies and standards

· Understanding the needs and requirements of clients, and moving to meet those needs proactively

· To actively contribute to the growth of existing clients and the generation of new businesses

· Review and assess customer service contracts

· Oversee the achievement and maintenance of agreed customer service levels and standards

· Review customer complaints and work with related teams to provide resolutions

· Liaise with company management to support and implement growth strategies

The Pre-Requisites:

· The ability to really listen to customers

· Candidate must possess at least Diploma or equivalent in any field.

· Minimally two years of experience in the AV / IT industry

· In-depth knowledge of customer service principles and practices

· Proficiency in MS Office applications

· Can demonstrate a good level of negotiation and communication skills, both internally and with external clients

· Ability to write and speak good English

· Positive attitude and incredible work ethics

• Build and expand the partner network by developing new relationships while strengthening existing ones in Singapore.
• Oversee and grow a portfolio of partners to achieve sustainable revenue and margin growth.
• Position the company as a trusted cybersecurity advisor by educating partners on solutions and value propositions.
• Uncover new opportunities for collaboration across client subsidiaries and business units.

Requirements:

• Diploma in Business, Information Technology, or related field.
• At least 2 years of experience in in B2B sales, IT channel management, or account management.
• Proven track record in solution sales, preferably in cybersecurity or distributor environment.
• Strong relationship management, communication, and presentation skills, with the ability to work independently.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to hr@recruit-expert.com

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Company Overview

Our client is a prominent human resources and organisational consulting firm originating from Japan. Founded in 2000, they are a pioneering consulting firm focused on employee motivation. Using a proprietary methodology that combines insights from business, psychology, behavioural economics, and social systems theory, they drive practical, reproducible organisational transformation. With offices across Japan, Singapore, Thailand, Vietnam, Indonesia, and the Philippines, they provide one-stop support to help clients—ranging from major Japanese and local enterprises to fast-growing startups—achieve meaningful changes.

Job Responsibilities

• Lead client engagements by designing and implementing strategies to drive motivation and organisational transformation.

• Independently identify and develop market opportunities while building and managing senior client relationships to grow the business across the Southeast Asia region.

• Lead the analysis of employee survey data and broader organisational diagnostics, translating complex findings into clear, actionable recommendations for senior stakeholders.

• Serve as a trusted advisor to C-suite executives and HR leaders, independently owning the co-creation and delivery of customised transformation and change-management strategies.

• Drive pipeline development across SEA by proactively identifying, engaging, and converting organisations with complex people and culture challenges.

• Mentor and guide junior team members, contributing to the development of internal consulting capabilities and best practices.

Requirements

• Bachelor's degree or above in any field; an advanced degree (MBA or equivalent) is advantageous.

• 5 to 10 years of industry experience in human resources and organisational transformation consulting, with demonstrated client-facing responsibilities.

• Proven track record of managing client relationships independently at the C-suite or HR leadership level.

• Business to native-level Japanese proficiency (JLPT N2 or above) is required to effectively support the overseas subsidiaries of Japanese companies and represent a Japanese company in the SEA market.

• Strong command of English; proficiency in at least one Southeast Asian language (including Chinese) is a plus.

• Advanced analytical and problem-solving skills, with the ability to synthesise complex data into strategic recommendations.

• Exceptional communication, writing, and presentation skills, including the ability to present with confidence to executive-level audiences.

• Solid understanding of domains such as behavioural economics, psychology, or organisational behaviour, with the ability to apply these frameworks practically in client engagements.

• Willingness to work on-site as a full-time employee and travel for client engagements as required, and comfortable operating across multiple markets.

• Advanced proficiency in Microsoft Office Suite; familiarity with data visualisation or HR analytics tools is an added advantage.

• Adaptable, self-directed, and capable of thriving in a high-growth, start-up-like setting.

Job Details & Benefits

• Location: Tanjong Pagar

• Salary Range: SGD 6,000 – 8,000 per month (commensurate with experience)

• Bonus: Variable Bonus provided 4 times per year, based on both company and individual performance

• Leave Entitlement: 14 days of Annual Leave, plus standard Medical Leave

• Healthcare: Medical Benefits provided

• Visa Support: In alignment with fair employment practices, priority will be given to local candidates. However, employment visa sponsorship (e.g., Employment Pass) may be considered for exceptionally promising foreign candidates.
  
  We regret that only shortlisted candidates will be notified.

  ================================================

  Fellows Creative Staff Singapore Pte. Ltd.

  20 Anson Rd, #11-01, Singapore 079912

  Registration No. (ACRA) : 201329050C

  License No. (MOM) : 13C6828

  ================================================

Job Description

• Industry/ Organization Type: Civil and Infrastructure Contractor
• Position Title: Contract / Commercial Manager (Construction)
• Working Location: West – Pioneer
• Working Hours: 5 days / Mon-Fri: 8.30am-6pm
• Salary Package: Up to SGD 10,000 + Variable bonus (min. 1 month)
• Duration: Permanent

Key Responsibilities

• Review, draft, and negotiate contracts, subcontracts, and agreements with clients, consultants, and subcontractors
• Ensure full compliance with contractual terms, conditions, and legal obligations
• Keep contract documents and related correspondence current and well-organized.
• Identify, prepare, and submit claims, variations, and extension-of-time requests
• Negotiate claim and variation settlements with clients and subcontractors.
• Track cost performance to safeguard project profitability
• Evaluate contractual risks and recommend mitigation strategies
• Ensure adherence to applicable laws, regulations, and industry standards.
• Advise project teams on contractual rights, duties, and liabilities
• Liaise with clients, consultants, subcontractors, and stakeholders on contract matters.
• Support project managers in resolving commercial and contractual issues
• Hold regular stakeholder meetings to keep execution aligned
• Prepare periodic contract management reports for management review
• Maintain accurate records of contracts, amendments, claims, and disputes

APPLY NOW!!!

• Degree in Civil Engineering, Quantity Surveying, Construction Management, Law, or related field
• Min. 8 years of experience in contract management in road construction, civil works, and/or infrastructure projects
• Proven experience in claims preparation, dispute resolution, and cost control
• Excellent negotiation, communication, and analytical skills
• Proficient in MS Office, contract management software, and project documentation tools

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #78278 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Are you ready to lead exceptionally ambitious Finance transformation initiatives? Join Micron as a Senior Finance Project/Program Manager and be a key player in modernizing our Finance processes, systems, and ways of working. Your role will be to drive flawless program delivery and initiatives that improve efficiency, quality, scalability, and adoption.

The ideal candidate will have a proven track record in program and project management, a transformation outlook, and the ability to collaborate effectively with Finance leadership, IT, and functional teams to achieve world-class business results in a highly complex environment.

Job Responsibilities:

• Lead strategic Finance transformation programs and end-to-end project delivery from definition through execution, adoption, and value realization.

• Partner with executive sponsors and Finance leadership to define scope, success metrics, timelines, resourcing, and governance.

• Apply structured program and project management practices to plan, complete, monitor, and reduce risks in multi-phase initiatives.

• Proactively identify, assess, and mitigate risks and issues; advance as needed.

• Lead process initiatives embedded within programs, including defining scope, success measures, and improvement opportunities.

• Establish and monitor benchmarks to track delivery progress, process performance, and business impact.

• Coordinate cross-functional teams and vendors to ensure alignment and accountability.

• Facilitate cross-functional process reviews and improvement efforts to reduce difficulties.

• Inspire change management activities, including communication, training, UAT coordination, and operational readiness.

• Communicate status, risks, dependencies, and outcomes clearly to senior leadership.

• Integrate AI-assisted tools and insights into daily work to improve efficiency, quality, or effectiveness, exercising good judgment and aligning with organizational standards and legal requirements.

• Contribute to a culture of continuous improvement by identifying, testing, and sharing AI-enabled improvements within one’s scope of work.

Job Requirements:

• Bachelor’s degree in Finance, Accounting, Business, or related field (or equivalent experience).

• 10+ years of experience in finance transformation, program/project management, or improvement-focused initiatives.

• Demonstrated history of managing extensive, cross-functional initiatives that deliver quantifiable outcomes.

• Experience leading initiatives that include process improvement and operational change.

• Lean Six Sigma Black Belt preferred (Green Belt considered with strong leadership experience).

• PMP or equivalent certification preferred.

• Experience with Finance systems and AI platforms.

• Strong ability to operate at both strategic and execution levels in a matrixed organization.

• Ability to apply baseline digital proficiency and role-appropriate AI literacy. Use AI-enabled tools responsibly and effectively for research, analysis, content creation, problem-solving, operational tasks, and achieving business outcomes.

Duties:

• Acts as the key on-site interface between the Japan Engineering team and local stakeholders, translating complex design requirements into practical site execution plans across signalling, communications, PSD/PDS, power, rolling stock, and track infrastructure.
• Responsibilities include coordinating with consultants and contractors on design interfaces, spatial requirements, and site modifications, as well as ensuring alignment across multiple project packages. The role also manages Interface Control Documents (ICDs), work permits, and cross-contractor coordination, while chairing interface meetings and maintaining the project Interface Register.
• In addition, the engineer supports brownfield refurbishment and CAPEX upgrade works with zero disruption to live Skytrain operations, ensuring site readiness for installation and Testing & Commissioning activities.
• The role also covers RFIs management, issue escalation, and identification of potential design changes or scope risks to support effective project control and delivery.

Working hours:
Mon-Fri office hours

Janeve

wa.me/6588183965

OR

Email me at janeve.ng@recruitexpress.com.sg

EA Personnel : Janeve Ng Choy Tong

C.E.I: R25159176

Company Registration No: 99C4599

Recruit Express Pte Ltd

Fund Administration | Real Estate / Alternative Investments | Singapore

Confidential Search

The Opportunity

We are representing a global fund services platform supporting clients across alternative investments and real assets. As part of continued business growth, the firm is seeking a Client Services Manager to support a portfolio of real estate and real assets funds.

This role combines client relationship management, fund administration oversight, operational coordination, and stakeholder management within a regulated financial services environment.

The successful candidate will work closely with internal operations teams, clients, auditors, and other stakeholders to ensure high-quality service delivery across complex fund structures.

Key Responsibilities

Client Relationship & Stakeholder Management

• Serve as a primary point of contact for assigned clients and fund stakeholders
• Maintain professional relationships with clients, auditors, and internal teams
• Coordinate ongoing service delivery in line with agreed service standards and timelines
• Support discussions relating to service scope, implementation matters, and operational requirements
• Maintain accurate client records and internal reporting documentation

Fund Administration & Service Delivery

• Oversee administration support for a portfolio of real assets and alternative investment funds
• Coordinate onboarding activities for new clients, fund launches, and structural changes
• Review client deliverables including operational reports, service reporting, and related documentation
• Monitor operational deliverables and support issue resolution where required

Operational Oversight & Risk Support

• Support oversight of fund accounting and administration activities, including:
• review of books and records
• review of Net Asset Value (NAV) calculations
• review of financial statements and investor reporting
• coordination of capital calls, distributions, and investor allocations
• payment processing support
• Assist with risk monitoring, issue escalation, and incident coordination processes

Projects & Process Improvement

• Participate in internal projects and operational improvement initiatives
• Collaborate with operational and technology teams to support process efficiency and control enhancements
• Support presentations and discussions with existing or prospective clients where required
• Stay informed of industry developments relevant to real assets and alternative investment structures

Requirements

Experience

• Minimum 5–7 years of experience within fund administration, accounting, asset management, or financial services environments
• Prior exposure to real estate, real assets, or alternative investment structures would be advantageous
• Experience supporting client servicing, fund operations, or stakeholder management activities

Education & Qualifications

• Degree in Accounting, Finance, Business, or a related discipline
• Professional accounting qualification (e.g. CA, CPA, ACCA, or equivalent) would be advantageous

Technical Skills

• Working knowledge of IFRS and financial reporting principles
• Familiarity with fund accounting, financial statement review, and consolidation concepts
• Proficiency in Microsoft Excel, Word, and PowerPoint
• Experience using real estate or fund administration systems such as Yardi or MRI would be advantageous

Skills & Competencies

• Strong communication and stakeholder management skills
• Ability to manage multiple priorities and deadlines
• Analytical and problem-solving capability
• Organised and detail-oriented working style
• Ability to work collaboratively within a team environment

Additional Information

• Hybrid working arrangements available subject to business requirements

Job Description:

• Oversees daily manufacturing, production, and service activities to ensure compliance with API specification and safety standards.
• Manage staff, optimize processes, handle logistics, and control budgets to meet customer requirements and improve efficiency.
• Monitor daily operations, manage inventory, and optimize workflows to reduce costs.
• Ensure strict adherence to safety regulations and lead emergency responses.
• Supervise, train, and develop technical teams and staff.
• Liaise with clients and vendors to fulfill requirements and manage supply chain.

Requirements:

• Min Degree in Mechanical/ Manufacturing/ Industrial/ Precision Engineering, or equivalent.
• Minimum 5 years of experience in Oil and Gas Machining
• Knowledge of API standards and manufacturing processes

To submit your application, please apply online apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd.
EA License No: 17C8900

IT Project Manager (Insurance Transformation)
Duration: 6 Month Renewable Contract until 18 Months

Job Summary

We are seeking an IT Project Manager to lead the delivery of a core insurance platform implementation, coordinating stakeholders and managing risks to ensure timely achievement of project milestones.

Responsibilities

• Lead end-to-end delivery of a core insurance system implementation to meet project objectives and timelines
• Coordinate and align business, technology, and vendor stakeholders to ensure seamless collaboration and issue resolution
• Track and update project plans, actions, risks, issues, and dependencies to maintain project momentum and transparency
• Facilitate project meetings, communicate progress, and provide clear status updates to senior leadership and stakeholders
• Support testing phases, implementation activities, and go-live preparations to ensure smooth system deployment

Preferred competencies and qualifications

• 5–8 years of experience in IT project management, technology consulting, or transformation projects
• Prior experience in the insurance industry to understand domain-specific requirements and challenges
• Experience managing system implementation, migration, or transformation projects to deliver complex technology solutions
• Strong stakeholder management, communication, and coordination skills to drive collaboration and follow-ups
• Ability to maintain project momentum and work effectively under the guidance of a Project Director
• Experience in structured consulting, systems integration, or project delivery environments is advantageous

Job Responsibilities including but not limited to:

• Assist the Outlet Manager in the operations of outlet
• Drive revenue, maximise profits and minimize costs of the outlet
• Establish good relations with guests, handle all guest requests or enquiries in a prompt, professional and sincere manner
• Ability in handling customers’ feedback and maintaining high service standards
• Responsible in maintaining overall cleanliness of outlet area
• Form robust relations with team members and assist in their development
• Manage staff discipline, appearance and work performance
• Co-lead the team to achieve high quality services delivered to guests at all times.
• Responsible for recruitment, orientation and training of staffs
• Responsible for monthly staff’s schedule planning
• Any other ad-hoc duties as assigned by the company

Requirements:

• Candidate must possess min. Diploma in Food & Beverage or equivalent
• Candidate must possess at least 3 years relevant experience of KTV/Restaurant Service/Retail or equivalent
• Acute financial management skills, strong business acumen and excellent knowledge of latest sales and marketing trends
• Strong customer service and problem solving skills
• Strong planning and people management skill to lead a dynamic service team
• Team player with excellent interpersonal and communication skills
• Flexibility is a must so is the ability to multi-task, work under pressure with short deadlines
• Able to work in fast-paced F&B environment
• Able to commit shift work, weekends and public holidays
• Proficient in MS Office applications for administrative work

Job Responsibilities:  

Incident Management 

Manage the Incident Management (IM) space, ensuring timelycommunication and coordination, including coverage outside regular hours when required and as well weekends rotational on call duty 

Oversee and continuously improve the Incident Management process, ensuring it is well-documented, understood, and consistently followed. 

Monitor performance metrics and dashboards to identify and drive process improvements. 

Serve as the escalation point for high-impact incidents and lead Major Incident Management, including formal declaration and activation of the Major Incident Team (War Room/Virtual Command Centre). 

Coordinate resolution/recovery efforts, ensuring efficient resource use and clear stakeholder communication. 

Update and maintain accurate and detailed incident records in the ITSM tool, capturing key events, decisions, and actions. 

Problem Management 

Manage the Problem Management function to strengthen ITSM/ITSO practices. 

Perform Root Cause Analysis using methods such as 5 Whys, Ishikawa, or Kepner-Tregoe. 

Present the RCA in the PM Review forum and permanent fix and drive continuous improvement of the technology service Operations. 

Train and support members on problem management processes, emphasizing RCA processes & protocols. 

Work with the ServiceNow team to improve the ITSM Problem Management module according to ITIL 4 standards. 

Conduct lessons learned to strengthen prevention and response strategies. 

Job Requirements: 

A minimum of 6 years of experience in the IT Service Management space operating as an Incident Manager or Problem Manager. 

Lead and manage the Problem Management function to strengthen overall ITSM/ITSO practices and enhance service reliability. 

Perform structured Root Cause Analysis (RCA) using proven methodologies such as 5 Whys, Ishikawa (Fishbone Diagram), and Kepner-Tregoe to identify underlying causes of recurring issues. 

Present RCA findings and permanent corrective actions in the Problem Management Review Forum, driving continuous improvement across technology service operations. 

Collaborate with cross-functional teams to ensure timelyimplementation of permanent fixes and preventive measures. 

Train and mentor team members on Problem Management processes, emphasizing RCA techniques, documentation standards, and adherence to ITIL 4 protocols. 

Partner with the ServiceNow platform team to enhance and optimizethe Problem Management module, ensuring alignment with ITIL 4 best practices and organizational needs. 

Facilitate “lessons learned” sessions following major incidents or problems to strengthen prevention, response, and recovery strategies. 

Continuously review and refine Problem Management processes to improve efficiency, reduce recurrence, and support proactive service stability. 

Industry: International energy leader headquartered in Europe

Duration: 12-month contract, extendable up to 31 Dec 2028 based on performance

Work location: Tepong - onsite work arrangement

About the Job

The Project Manager drives the successful delivery of the following strategic project:

• Jetty pipeline relocation 
• Admin building separation 
• Tank Farm expansion 
• Lead other key Capex projects within the agreed budget

• Project management: Develop and implement detailed project scope, plans, budgets, resource allocation, and delivery roadmaps for a brownfield development project. Coordinate across engineering and construction teams, plant operation to ensure project alignment with company's strategic plan.
• Engineering: Demonstrate a solid understanding of engineering design, design standards,  international code and standards, cost estimation, construction strategy in brown field development, industrial best practices, and local regulatory requirements for building and infrastructure.
• Commercial Acumen: Demonstrate a solid commercial acumen with the ability to understand project financial, manage budget, negotiate contracts, and optimize cost-performance outcomes without compromising quality or compliance.
• Safety Leadership: Embed a safety-first mindset by integrating safety protocols and HSSE management plan into every phase of the project lifecycle.
• Risk and change management: Identify, evaluate, and mitigate risks to project success. Proactively address issues and adapt plans to manage changes effectively while ensuring project objectives remain achievable. Drive risk assessment and mitigation actions at each stage of the project.
• Stakeholder alignment and engagement: Build a solid relationships with business, technical, operation, external parties such as engineering contractor, sub-contractor and local authority to maintain alignment on goals, requirements, and delivery priorities. Act as a communication link and to ensure clarity and focus throughout the project lifecycle.
• Continuous improvement and process optimization: Lead efforts to refine project management practices, focusing on repeatable and measurable processes. Drive initiatives to improve project efficiency, reduce risks, and enhance project outcomes while maintaining a culture of continuous improvement.
• Procurement Management: Coordinate procurement activities including RFQ, Techno-commercial negotiations, PO creation, contract development, and invoice processing.

Requirements

• Bachelor of Engineering or a related discipline

• 10–15 years of relevant professional experience in project management or a related field, with a proven track record of leading projects of progressively increasing scope and complexity; alternatively, at least 5 years of focused experience in project management
• Solid combination of project management and engineering knowledge/experience
• Experience in areas like pipeline installation, tank farm expansion, electrical substation upgrade, understanding of lubricant manufacturing process, batch process, pigging operation, basic understanding of instrumentation, understanding of risk assessment techniques is a plus.
• Familiarity with regulatory and permitting processes in Singapore
• Candidate must have experience in Singapore government requirement
• Proficiency in MS Project, Microsoft Excel and other project tracking and reporting tools
• Good knowledge of safety standards and HSSE (Health, Safety, Security, and Environment) practices

Ramos May Anne De Mesa - mayanne.ramos@manpower.com.sg

Personnel Reg No: R1110127

Manpower Staffing Services (S) Pte Ltd

EA Licence No: 02C3423

Key Responsibilities

• Develop and maintain strong relationships with ship owners, ship management companies, shipyards, and other maritime stakeholders.
• Identify and pursue new business opportunities to expand market share within the marine and offshore sectors.
• Promote the company’s range of marine chemical products and technical solutions.
• Prepare and present quotations, proposals, and commercial offers to customers.
• Conduct regular client visits and provide product recommendations based on customer requirements.
• Work closely with technical and operations teams to ensure smooth order fulfilment and customer satisfaction.
• Monitor market trends, competitor activities, and industry developments to identify business opportunities.
• Achieve individual sales targets and contribute to overall business growth objectives.
• Support contract negotiations and maintain long-term customer relationships.
• Prepare sales forecasts, reports, and market intelligence updates for management.

Requirements

• Diploma or Degree in Maritime Studies, Marine Engineering, Chemical Engineering, Business, or a related discipline.
• Minimum 3 years of sales, business development, or account management experience within the marine, shipping, offshore, or chemical industries.
• Understanding of marine chemicals, tank cleaning chemicals, water treatment solutions, maintenance chemicals, or related marine products would be advantageous.
• Strong commercial acumen and customer-focused mindset.
• Excellent communication, negotiation, and presentation skills.
• Ability to work independently while managing multiple customer accounts.
• Proficiency in Microsoft Office applications

We are seeking a talented and dedicated Client Success Manager (Paid Ads) to manage and optimize both Google Ads (PPC) and Social Media Marketing (SMM). This role combines data-driven strategy and creative execution, helping brands build a powerful online presence across key social platforms, including Google Ads, Facebook, Instagram, TikTok, and LinkedIn. As a core team member, you’ll oversee all aspects of our clients’ paid ad campaigns, from initial planning to ongoing optimization. Join us and work with some of Singapore's leading brands, driving real impact and growth.

Why Join Us?

• Flexible Work: Enjoy the option to work from home.
• Comprehensive Benefits: Medical and insurance coverage.
• Professional Growth: Yearly pay increments and access to both internal and external courses.
• Extra Leave: Gain an additional 2 days of annual leave each year.
• Award-Winning Team: Be part of an agency chosen by brands like Adidas, CapitaLand, Grab, Lazada, Alibaba, L’Oréal, Hilton, Zalora, and UOB, recognized as the Search Marketing and Lead Generation Agency of the Year.
• Career Impact: Work on high-profile brand campaigns across Singapore and Asia as part of our exciting expansion.
• Corporate Social Responsibility: As one of the few digital agencies in Singapore dedicated to CSR, our “Project KATE” initiative has supported multiple charities and underserved communities since 2015.

Social Media Marketing (SMM) Responsibilities:

• Campaign Creation & Strategy: Develop and execute integrated social media campaigns across platforms like Facebook, Instagram, TikTok, and LinkedIn, including budget planning and content ideation.
• Content Strategy: Plan and distribute engaging content in various formats, ensuring alignment with each brand’s voice and objectives.
• Audience Insights & Optimization: Collect and analyze audience data to create comprehensive reports, refining future campaigns based on specific KPIs.
• Brand Consistency: Ensure cohesive messaging across all social platforms by collaborating with internal teams and external partners.
• Competitive Research: Monitor competing brands and stay informed about social media trends and tools to ensure we remain industry leaders.
• Performance Reporting: Regularly update clients and team members on campaign progress, providing data-driven recommendations to optimize performance.

Google Ads (PPC) Responsibilities:

• Keyword Research & Optimization: Conduct thorough keyword research, create compelling ad copy, and optimize bidding strategies, conversion rates, and calls to action to drive campaign success.
• End-to-End Management: Lead the planning, execution, and management of PPC campaigns, ensuring that goals and timelines are met.
• Data Analysis & Tracking: Perform data analysis using tools like Google Tag Manager and Google Analytics, providing insights and actionable recommendations to enhance performance.
• Monitoring & Reporting: Monitor keyword costs, split testing, landing page effectiveness, and cost per conversion to continually improve campaign outcomes. Provide monthly reports with data-driven insights and strategic recommendations.

Additional:

• Client Communication: Serve as the primary client contact, managing emails, calls, and online meetings to provide regular updates on strategy and campaign progress.
• CRM Updates: Regularly update the company CRM system with campaign progress, client communications, and relevant data.
• Collaboration & Best Practices: Collaborate and communicate effectively with team members, sharing paid media best practices and advising on client campaign improvements.
• Industry Awareness: Stay up-to-date with industry news, trends, and best practices to continuously improve campaign outcomes.

Requirements:

• Eligibility: Singaporeans or PR holders only.
• Experience: Relevant experience in a Paid Ads-related role is preferred.
• Skills: Exceptional client management and communication skills; proficient in written and spoken English.
• Attributes: Proactive, responsible, resourceful, with a positive and team-oriented mindset.

Join us and make a direct impact on prominent brand campaigns while building your career in a growth-oriented and socially responsible company!

Job Summary

Key Responsibilities

• Develop and execute sales strategies to acquire new clients through multiple channels and grow revenue for our commercial system software and workforce solutions.
• Lead client discovery sessions to understand business needs, operational challenges, and workforce requirements.
• Effectively communicate the company’s value proposition through proposals, presentations, product demos, and negotiations.
• Manage and respond to tenders, RFQs, and RFPs, providing commercial and technical input throughout the bid process.
• Monitor competitors, industry trends, and customer needs to refine sales strategies and solution offerings.
• Prepare regular reports on sales performance, pipeline, forecasts, and market insights.
• Gather and document technical and business requirements, working closely with theproduct and development teams to design cost-effective solutions.
• Drive the design and execution of Proof-of-Concept (POC) demonstrations to showcase solution value.
• Provide input on solution architecture, implementation approach, and best practices.
• Plan and execute system testing and UAT to obtain customer sign-off on technical requirements.
• Provide user experience and business insights to guide ongoing productenhancements.
• Guide new clients and platform members through registration, system onboarding, job requirements, payment processes, and benefits administration.
• Conduct interviews and assessments of prospective applicants, covering job responsibilities, grooming standards, salary, and benefits.
• Develop and maintain strong relationships with existing clients to ensure satisfaction, retention, and repeat business.
• Act as a key point of contact post-sales to support implementation, operational issues, and service optimisation.
• Mentor and guide junior sales, business development, or operations staff where applicable.
• Any other adhoc task assigned by Reporting Manager

Requirements / Qualifications

• Proven experience in software sales, preferably in IT solutions, SaaS, or workforce management systems.
• Strong product management experience or background, with the ability to translate technical features into business value.
• Excellent understanding of casual labour management systems or HR/workforce software is highly preferred.
• Strong interpersonal, negotiation, and communication skills.
• Ability to work independently, manage multiple priorities, and drive results.
• Bachelor’s degree in Business, IT, Engineering, or a related field. MBA is a plus.