The Restaurant General Manager assists the Director of F&B with the management of Basilico, in line with Conrad standards, brand pillars and prescribed Hilton policies and procedures.
Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! Overseeing daily restaurant operations to ensure everything runs smoothly and efficiently, you will create a warm and welcoming atmosphere where every guest feels like a VIP. You are responsible for developing a menu that creates unique dining experiences that will leave our guests in awe. As an Restaurant General Manager, you’re not just elevating the dining experience – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Here’s what you’ll do during a typical day:
- Assist in the operations, to ensure that guest satisfaction is monitored and where appropriate, rectified throughout their meal experience
- Always be present in operations during the “golden time”.
- Assist in the preparation of the department Sales and Marketing plans
- Ensure that the outlet operational budget is in line and cost are strictly controlled maximizing profitability
- Maximize profitability of the restaurant by increasing turnover (revenues and covers) as a first priority and controlling costs as a second priority
- Ensure guest needs and guest expectations are met by providing an efficient and professional service
- Liaise with the Kitchen to ensure a consistently good standard of food quality, efficient profitability and creative presentation
- Ensure guest needs and guest expectations are met by providing an efficient and professional service
- Liaise with Housekeeping to ensure a consistently high standard of cleanliness, repair and maintenance and to provide a smooth flow of linen supplies, flowers and uniforms
- Liaise with the beverage department to ensure the efficient supply of beverages
- Liaise with Stewarding to ensure a high standard of cleanliness, maintenance and adequate provisions of operation equipment
- Prepare all operations report on a weekly and monthly basis
- Carry out any other responsibilities as requested as directed by Assistant Director of F&B or Director of F&B
- Liaise with the Learning & Development Department on departmental training needs
- The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
In addition, this role requires the following minimum qualifications:
- Diploma or degree in Hospitality, Hotel Management, Restaurant Management, or related discipline is an advantage.
- Minimum 5–8 years of progressive F&B experience, including at least 2-3 years in a General Manager or senior restaurant management role within a full-service Italian fine dining or upscale Italian restaurant environment.
- Strong operational knowledge of authentic Italian cuisine and service standards, including menu curation, guest experience design, and traditional Italian dining culture.
- Proven experience managing end-to-end restaurant operations, including P&L accountability, cost control, budgeting, forecasting, inventory management, and supplier relations.
- Solid understanding of wine programs, with emphasis on Italian wine regions, pairing, and cellar management.
- Demonstrated ability to lead large teams, manage performance, and maintain service excellence in a high-volume, fast-paced, upscale dining environment.
- Strong leadership, communication, interpersonal, and stakeholder management skills.
- Ability to uphold and drive consistent high standards in guest experience, service execution, and operational efficiency.
- High attention to detail with a strong understanding of fine dining or premium restaurant service culture.
How We’ll Help You Thrive
At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:
Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program
Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you covered
*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.
