Total 19,677 job vacancies in Singapore

Senior Commercial Product Manager (B2B)

A senior product manager role for someone who can shape how our AI capabilities reach the market - through pricing, packaging, and a partner-driven distribution model.

The Opportunity

We are a Singapore-headquartered B2B AI company building a platform that modernizes trademark and intellectual property work across APAC. Our customers include sophisticated, multi-stakeholder audiences in the IP space, served both directly and through trusted partners.

Our AI platform is moving fast. What we are now investing in is how that platform gets to market: how it is priced, how it is packaged, and how our partner ecosystem becomes a real lever for growth - not just a sales channel.

This role exists to design that side of the business end to end. You will not inherit a playbook; you will write it.

What success looks like

You will own the commercial fabric that connects our AI capabilities to revenue.Specifically: how we price, how we package, how our partner relationships a restructured, the surfaces that partners and customers use, and the metrics tree that lets us prove the whole system is working.

You will not just run a roadmap. You will own a business.

You will report directly to the CEO and partner as a peer with the Product Manager who owns theAI platform side. You will work outside-in - starting from how a partner or end customer experiences each decision, and working back to the product surface.

Your areas of ownership

The core responsibility areas for this role.

Business model and product packaging

•       Translate our AI capabilities into commercial products that customers can easily evaluate, buy, and grow with over time.

•       Own how we price - make the call, defend the call with data, and iterate as the product and market evolve.

•       Set the commercial direction for new releases, including positioning, target audience, and how each offering shows up to the market.

•       Drive the customer-economics decisions that grow value over time, balancing near-term momentum with long-term durability.

Partner ecosystem

•       Design how we engage with partners - the working model, the mutual value exchange, and what makes the relationship attractive on both sides.

•       Own the product touch points partners use day to day, making sure those touch points genuinely make their work easier.

•       Build the onboarding experience that gets new partners to their first meaningful outcome quickly and confidently.

•       Partner with BD on the agreements and commercial terms that govern these relationships, balancing standardization with the flexibility to win key deals.

Product experience

•       Define the product experience for the audiences we serve, grounded in regular customer conversations and direct workflow observation.

•       Lead prototyping with UI design, moving from sketches to testable flows quickly and iterating with real users.

•       Coordinate closely with the AI-side Product Manager so the product experience stays instep with the platform underneath as both evolve.

Operations and metrics

•       Define and track the metrics that genuinely move our business - and actively use them, not just report them.

•       Design and measure go-to-market initiatives, learning from each iteration and folding the lessons back into product.

•       Use behavioral data from real usage to sharpen our product strategy and surface the next opportunities to bet on.

Cross-functional coordination

•       Maintain a regular product-review cadence with the AI-side Product Manager so both halves of the product stay coherent as they evolve.

•       Keep tight loops with BD, Marketing, and our trademark specialists - the people who carry the product into the market and into the industry.

What we expect from you

•       Five-plus years as a B2B SaaS Product Manager, of which at least three are spent on commercialization- pricing, SKU design, subscription economics, packaging. Feature-only PM tenure does not count toward that three.

•       Channel-based B2B experience is essential. You have taken a product to market through channel partners, distributors, resellers, or other intermediaries - somewhere in security software, Martech, HRTech, data SaaS, Fintech, LegalTech, RegTech, or analogous verticals.

•       At least one end-to-end "SKU + pricing model + channel revenue share" system designed and shipped under your name. We will ask you to walk through it.

•       Independent commercial judgement. The CEO will trust you to make the call when they are not in the room.

•       Structured thinking and writing. The complexity here is real; your internal documents and external sales materials need to make it look simple.

Great to have

•       Background in LegalTech, IP, intellectual property, or IP services - you know how law firms and trademark agencies run.

•       Cross-geographic product work across some combination of Singapore, Korea, Japan, US, and China.

•       Founder-adjacent or 0-to-1 commercialization experience at an earlier-stage company.

•       Proficient in spoken and written English and Mandarin to support communication and collaboration with English and Mandarin speaking stakeholders across multipleAPAC offices.

Reporting and team

You report directly to the CEO. You pair as a peer with a Product Manager focused on the AI platform side. Downstream collaborators include BD and Marketing, our trademark specialists, UI design, and engineering.

Your base location is Singapore, on-site, with occasional regional travel to meet customers and the broader team.

Equal opportunity

We are an equal opportunity employer and intentionally build a team with a wide range of backgrounds, perspectives, and lived experiences. Trajectory and judgement matter more to us than resume keywords. If you are excited about this role but do not check every box, please still apply.

To apply

Send your CV -and, if you have one, a short note about a commercial system (SKUs, pricing, or channel design) you have shipped or have strong opinions about - to the contact listed in the job posting. We read every application.

Submitting your application means you consent to our use of your personal data for recruitment, in line with Singapore PDPA.

Job Summary

• Maximize new business/acquisition/referral opportunities and deepening existing customer relationships to the specified service standards for the Priority Clients segment

Key Responsibilities

Implementation and oversight of the below individual responsibilities:

• To conduct a professional, consultative financial analysis and profiling session with customers to meet their financial needs/objectives.

• To foster and deepen customer relationships by providing regular market information updates and trend analysis on local and international financial products.

• In consultation with the PB team manager/ branch manager/ PTL, draw up monthly plans for achieving/exceeding sales targets to meet new business and customer acquisition goals

• To participate in marketing and promotional activities for customer acquisition.

• To source and call on individual prospects

• To provide quality, efficient after-sales services

• To manage anti-attrition and retention of clients

• To organise and conduct sales presentations to groups, clubs, associations, companies and other organisations.

• To solicit referrals from other parts of SCB eg. RMs from CandI, staff, etc.

Regulatory and Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.

• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters

Our Ideal Candidate

• Understands the core concepts, principles, processes or procedures of Wealth Management and Banking

• CMFAS Exams

• Experience in Managing Vietnam Market

• Good understanding and command of Vietnamese as the incumbent will be supporting Vietnam market

• 5+ years of experience in Banking.

Role Specific Technical Competencies

• Agreed individual sales target

• Agreed service standards to customers

• Operation control and sales compliance

• Demonstrate good knowledge of financial industry

• Shows resilience in the face of pressure and obstacles

• Builds rapport with others and relates in calm engaging way

• Shows commercial acumen and has a good understanding of business

• Pursue self-development and progression obstacles

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.

• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.

• Flexible working options based around home and office locations, with flexible working patterns.

• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.

• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

Job Summary

Purpose of Role

• Maximize new business/acquisition/referral opportunities and deepening existing customer relationships to the specified service standards for the Priority Clients segment

Key Responsibilities

Implementation and oversight of the below individual responsibilities:

• To conduct a professional, consultative financial analysis and profiling session with customers to meet their financial needs/objectives.

• To foster and deepen customer relationships by providing regular market information updates and trend analysis on local and international financial products.

• In consultation with the PB team manager/ branch manager/ PTL, draw up monthly plans for achieving/exceeding sales targets to meet new business and customer acquisition goals.

• To participate in marketing and promotional activities for customer acquisition.

• To source and call on individual prospects

• To provide quality, efficient after-sales services

• To manage anti-attrition and retention of clients

• To organise and conduct sales presentations to groups, clubs, associations, companies and other organisations.

• To solicit referrals from other parts of SCB eg. RMs from C&I, staff, etc.

• To comply with all applicable money laundering prevention procedures and in particular, report any suspicious activity to the Transaction Monitoring Unit.

• To ensure compliance with all regulations and controls as set by the Bank and external regulatory authorities.

Key Measurables

• Agreed individual sales target.

• Agreed service standards to customers.

• Operation control and sales compliance

Strategy

• Awareness and understanding of the Group’s business strategy and model appropriate to the role

Business

• Awareness and understanding of the wider business, economic and NRI markets

Processes

• Responsible for executing RM duties including driving revenue and onboarding new clients.

People and Talent

• Lead through example and build appropriate culture and values.

Risk Management

• To execute the trade as per Bank’s laid down policies and processes, and render banking services as per Bank’s guidelines

Governance

• Awareness and adherence of the RNF regulatory framework

Regulatory and Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.

• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

• Clients, internal and external stakeholders

Other Responsibilities

Embed Here for good and Group’s brand and values in SCB SINGAPORE (WRB AFFLUENT MANAGED) Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats).

Our Ideal Candidate

• Understands the core concepts, principles, processes or procedures of Wealth Management and Banking

• Experience in Managing UAE Market

• Excellent Communication Skills to manage UAE clients

• 3 years of relevant experience in Sales and Relationship Manager

• Education: Degree Holder

• Licenses: RNF

• Certifications: CMFAS

Role Specific Technical Competencies

• Client Acquisition Experience

• Account Management (of HNW Individuals) Experience

• Experience in managing NRI markets

• Good understanding and command of Hindi as the incumbent will be supporting NRI markets

• Technical knowledge and expertise in consumer banking products (i.e. Treasury, Equities, Funds, Insurance, etc)

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.

• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.

• Flexible working options based around home and office locations, with flexible working patterns.

• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.

• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

At Citi, we get to connect millions of people across hundreds of cities and countries every day.  And we've been doing it for more than 200 years.  We do this through our unparalleled global network.  We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country
• We empower our employees to manage their financial well-being and help them plan for the future

Citi Wealth is an integration of Citi Private Bank and the Consumer Wealth organization into a single business enabling Citi to serve its clients across the wealth spectrum and capitalize on Citi’s industry leading capabilities to support the goal of Wealth, which is to be the leading wealth management provider globally.

The Ultima Card Relationship Manager is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information.

Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.


Responsibilities:

• Client Account Management.

• Review customer needs and asset allocation, pro-actively engage with the customer to validate the understanding of the needs.

• Advise customers to enrich the relationships by mobilizing additional funds and sell other fee based products/services based on the current and future customer needs.

• Review product penetration for the assigned client base, identify potential customers who can be sold tailored products to enhance product penetration.

• Ensure coverage of all relationships through customer engagements, risk profiling and financial planning.

• Organize customer events to enhance customer bonding.

• Acquire new customers through converting referral leads.

• Compliance, Risk & Controls.

• Ensure that KYC/AML and other compliance norms are strictly adhered to.

• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Qualifications:

• 2-5 years relevant experience

• Ability to manage relationships both internal and external; Ability to prioritize

• Mandatory certifications as required for selling financial products

Education:

• Bachelor's/University degree or equivalent experience

This is a contract position which will be supporting the full spectrum of Lifelong Learning Singapore's (LLSG) digital presence and communications activities. From conceptualising social content to executing campaigns and managing our website, you will play a hands-on role in connecting working Singaporeans with jobs and skills opportunities, in a way that is friendly, helpful, and caring.

The role suits a self-driven communications professional who is equally comfortable creating content independently and collaborating with an external agency to bring ideas to life. Fresh graduates with strong practical portfolios are welcome to apply.

Responsibilities:

Social Media Management

• Plan, manage, and publish content across LLSG's social media platforms, including LinkedIn, Instagram, and TikTok
• Conceptualise platform-appropriate content formats, including carousels, captions, short-form videos, and reels, in line with LLSG's brand voice and editorial standards
• Work closely with external digital marketing agency on content development, providing clear briefs, reviewing outputs, and ensuring timely delivery
• Monitor platform performance and produce regular analytics reports, translating data into clear insights and recommendations
• Conduct social listening to track relevant conversations and audience sentiment, surfacing opportunities to inform content strategy

Content Creation & Design

• Create and adapt visual and written content using tools such as Canva or Adobe Creative Suite, ensuring alignment with brand guidelines
• Handle photography for events and content needs, including basic photo editing and curation
• Produce short-form video content independently where required, including filming and editing for TikTok and Instagram Reels
• Write engaging, on-brand copy across formats and channels, adapting tone for different platforms and audience segments

Website Management

• Upload, format, and maintain content on LLSG website, ensuring accuracy, timeliness, and brand consistency
• Write and edit articles and web copy, keeping content relevant and accessible for working Singaporeans
• Conduct regular content quality checks and flag UX or content issues for review

Email Marketing

• Support the drafting, formatting, and scheduling of EDMs, including event mailers and newsletters, coordinating with stakeholders to ensure accuracy and timely deployment

Campaign and Event Support

• Provide end-to-end support for LLSG marketing campaigns, including SkillsFuture Festival and other major activations, covering asset development, timelines, and coordination
• Assist with on-ground communications support at events, including social media live coverage, photography, and collateral management

Partner and Stakeholder Coordination

• Liaise with partners and collaborators on co-branded communications, supporting asset reviews, approvals, and brand alignment
• Coordinate with internal stakeholders across other department to gather timely inputs for content and campaigns

Media and Asset Management

• Maintain an organised library of approved photos, videos, copy, and brand assets to support efficient content production across the team

Requirements:

• Diploma or Degree in Communications, Marketing, Digital Media, Design, Visual Communication, or related field
• Hands-on proficiency with content creation and design tools such as Canva, Adobe Creative Suite, or equivalent
• Comfortable with photography and basic photo editing, with a good eye for composition and visual storytelling
• Skilled in creating and editing short‑form video content for TikTok and Instagram Reels, with strong copywriting and social media analytics expertise
• Organised and detail-oriented, with the ability to manage multiple workstreams and meet deadlines independently
• Experience working with a creative or digital agency, or familiarity with website CMS platforms, is an advantage.

Candidates who do not have the required qualification or relevant experience are welcome to apply.

This is a 6‑month contract with the possibility of extension.

Please note that only shortlisted candidates will be notified.

This is a contract position within the Campus Business Development team at Lifelong Learning Singapore (LLSG). The role provides generalist support across BD operations, venue facilitation, and event execution, with a near-term focus on the SkillsFuture Festival (SFF) and ongoing campus activation efforts. The incumbent will work closely with the BD team to ensure smooth day-to-day operations and step in as additional capacity during high-key periods.

Responsibilities:

Venue & Facilities Management

• Manage rental room booking enquiries, including processing soft bookings, amendments, and approval of booking requests
• Liaise with internal stakeholders to confirm booking eligibility and clearance
• Maintain accurate booking records and generate utilisation reports

Stakeholder Coordination & Meeting Management

• Coordinate with internal stakeholders within the BD team to align on deliverables and timelines
• Take minutes at meetings and circulate action items
• Track and follow up on outstanding action items to ensure timely closure
• Maintain planning trackers and flag items at risk of slippage to the reporting officer

Reporting & Data Visualisation

• Track and report on revenue forecasting and utilisation trends, highlighting variances and projections for internal review
• Monitor and consolidate tenancy and rental rooms satisfaction scores, surfacing actionable insights for service improvement
• Track conversion and retention metrics across venue bookings and tenant engagements
• Present data in a visual and accessible format with clear recommendations to support BD decision-making

Event & Community Engagement Support

• Provide on-site support at campus events and community engagement activities, including those held in the evenings and on weekends
• Support tenant activation efforts, including coordination of engagement touchpoints and follow-up communications
• Assist with end-to-end event coordination and post-event utilisation reporting

Tenant Engagement& Account Management

• Support day-to-day account management for existing tenants, serving as a coordination point for queries and follow-ups
• Assist in tracking tenant satisfaction and flagging issues for resolution by the reporting officer
• Support wider tenant activation efforts and coordination of engagement activities on campus
• Assist in the execution of new pilot initiatives and ensure progress is tracked and documented

SkillsFuture Festival (SFF) – Near-Term Priority

• Serve as a key operational support for SFF logistics and on-site execution
• Coordinate with internal teams and external partners to ensure seamless event delivery

Requirements:

• Diploma or Degree in Business, Events Management, or related field
• 2 to 3 years of relevant experience in operations, events, or facilities management
• Organised and detail-oriented with strong follow-through
• Comfortable working outside of regular hours for evening and weekend events
• Proficient in MS Office; experience with data visualisation tools such as PowerBI or equivalent is an advantage
• Strong ability to synthesise data into clear, visual, and actionable reports

Candidates who do not have the required qualification or relevant experience are welcome to apply.

This is a 6‑month contract with the possibility of extension.

Please note that only shortlisted candidates will be notified.

about company

My client is a well-known financial service provider in Singapore.

Salary + benefits attractive! 3 rounds f2f interview to offer stage. Hybrid working, 2 days WFH.

about job (please reach out for more details)

● Reports to Head of Software Engineering within a tech department of over 100 people.

● Manage a diverse team of 40 engineers, overseeing 10 locally and 30 across regional hubs in Chengdu and Manila.

● 70% on leadership and stakeholder management, 30% hands-on code review, architect design, mentor junior

● Act as a key collaborator with other IT functions to align technical strategies with broader business objective

skills and requirement

● Min 10 years in Full Stack development with min 5 years in team leadership

● Deep proficiency in Java and JavaScript (React/Angular) for end-to-end application management

● Strong experience with Azure and modern DevOps tools

● Forward-thinking professional with an "AI-first" mentality

● Strong stakeholder management skills

● Mandarin speaking required as you need to liaise with Chinese counterparts who can only speak and write in Mandarin

To apply online please use the 'apply' function, alternatively you may contact Stella at 96554170 (EA: 94C3609 /R1875382)

Sales Manager

Working hour: Mon- Fri 9am - 6pm
Salary: Basic $4500 - $5500 + Commission 
Location: Paya Lebar

Key Responsibilities

1. Revenue & Growth Ownership

Own and deliver monthly, quarterly, and annual sales targets across assigned channels and accounts.

• Deliver agreed sales and revenue budgets

• Drive both sell-in and sell-through growth

• Expand revenue contribution across key accounts and channel

• Identify growth opportunities through assortment, pricing, promotions, and channel expansion

2. Key Account Management

• Build strong relationships with retail buyers and decision-makers

• Lead commercial negotiations including pricing, promotions, rebates, and trading terms

• Secure new product listings and expand SKU presence

• Plan and manage promotional calendars and retail campaigns

3. Distribution Expansion

• Identify and onboard new retail accounts and distribution partners

• Expand presence into new outlets, doors, and retail channels

• Develop channel expansion strategies to increase market coverage and revenue contribution

4. Sales & Retail Execution

• Oversee promotional execution across retail channels

• Ensure strong retail display visibility and merchandising standards

• Monitor stock availability and inventory movement

• Conduct regular store visits and retail performance reviews

• Work closely with distributors and retail teams to ensure execution excellence

5. Team Leadership & Development

• Set weekly priorities and sales objectives

• Coach team members to improve execution and commercial performance

• Foster a high-performance, results-driven team culture

6. Commercial Reporting & Analysis

• Submit weekly and monthly sales performance reports

• Identify key risks, opportunities, and market developments

• Recommend action plans to improve business performance

• Analyze promotional effectiveness and channel productivity

Requirements

• 5years of sales experience in consumer product, retail account management distribution or channel sales

• Experience negotiating directly with retail buyers and distributors
  

Chan Kai Wen Reg R23114137
THE SUPREME HR ADVISORY PTE LTD
EA No: 14C7279

Location: Alps Avenue Singapore(Changi)
Working hours: Mon-Fri: 9:00am-5:30pm, Alternate Sat: 9:00am – 1:00pm
Salary: $5,000 – $7,000

The Import Customer Service Manager supports the leadership of the Airfreight Customer Service team, ensuring smooth end-to-end import customer service operations. The role also involves effective stakeholder management, coordinating with internal departments, customers, and external partners to ensure seamless service delivery.

Responsibilities:

• Team Supervision: Leading, coaching, and supporting the Airfreight Import Customer Service team, ensuring staff manage end-to-end import processes efficiently.
• Operational Oversight: Monitor daily import activities, including shipment documentation, coordination with carriers, customs compliance, billing, and job closure. Ensure adherence to established processes and service standards.
• Process Support & Improvement: Identify operational bottlenecks, implementing process improvements, and support initiatives to enhance workflow efficiency.
• Performance Monitoring: Track team performance against SLAs and KPIs, provide feedback, and escalate issues to the Manager as needed.
• Customer Service Support: Handle complex import-related customer inquiries and serve as a point of escalation for service issues when required.
• Cross-Functional Collaboration: Coordinate with Airfreight Operations, Customs, and other departments to ensure smooth execution of import shipments.
• Policy & Procedure Compliance: Support the development and implementation of import customer service policies and ensure staff compliance with internal procedures and regulatory requirements.

Requirements:

• Supervisory experience in airfreight import customer service and billing.
• Strong understanding of airfreight import processes, documentation, and customs requirements.
• Previous hands-on experience using Cargowise system