Total 3,311 job vacancies in Singapore

What You'll Do:

• Architect a Powerful Payment Ecosystem: Design and Develop a platform that fosters high throughput, low latency and fault tolerant payment processing engine.
• Embrace Complexity: Propose and Design a system capable of managing diverse payment products (Domestic and Cross border payments) and Cash Management activities
• Boost Efficiency: Drive agility through more focused and structured business Analysis model.
• Navigate the Regulatory Landscape: Implement solutions that adhere to evolving regulations and new standards like CBPR+, HVPS+ and Data localization directions from central banks.

The position requires autonomy and reliability in performing duties while maintaining close communication with the rest of the program. The candidate will need to develop a good understanding of both IT systems and business processes.

Main responsibilities

• Contribute to the team’s business needs with strong functional expertise on Payment Processing platform for International Payments, Real Time Payments, Cash & Liquidity Management, Compliance/AML, FX, Messaging (Swift and ISO), clearing and settlement mechanisms
• Provide expertise on Corporate Payments, Correspondent Banking and Indirect Participants Banking
• Understanding the BRD and conducting requirement gathering by various means like brainstorming, workshops, Questionnaire and working with different stakeholders of the cash management team like Product Managers (Global as well as In-Country), Client Services, Implementation, Operations and Finance in the context of Payment Engine.
• Mapping the identified functional requirements to payment engine and defining a solution with the help of it to fulfill the payment processing.
• Analyze the Business Requirements and synthesize those into Functional Requirements, and document those in standard project documents/artifacts
• Do Fit-Gap Analysis of the Business Requirements and design solutions in payment engine to minimize the Gaps and use the payment engine capabilities to address the requirements.
• Provide Defect Triage analysis of the issue raised by Quality Assurance team and work towards fixing of the issues in the system.
• Identifying the scope of the requirements, validating the requirements in the context of Payment platform and end-to-end Cash Management ecosystem
• Perform level 3 Support of applications in production:
• analyze, troubleshoot and resolve issues as they arise
• support in the recovery management in case of production incidents with great level of agility due to the criticality of payment systems and business
• Prepare SOPs and provide user trainings, whenever required

Analysis and design of Payment Engine solutions:

• Follow Business Analysis best practices and Engagement of Stakeholders across Front-to-Back functions.
• Is responsible for all analysis of functional requirements arising from the requirements of business stakeholders, business users and technology.
• Manage the requirements and provide design options for the solutions available and guide the team.
• Evaluate of alternative IT solutions and provide appropriate recommendations.
• Provide domain expertise with the strong understanding of all cross border payments processing knowledge to help define a viable business solution, working with the key business sponsors in payment engine.
• Ensure that the services delivered conforms with, and contributes to the development of the business strategy.
• Assess the impacts on the project deadlines resulting from change requests, adhoc projects, or technology issues.
• Coordinate with various user groups and interface teams and getting them on board as interface services for various financial services.
• Manage stakeholders, risks, issues, quality, and project controls.

Contribute to the testing and support of Domestic and Cross Border payment applications

• Work closely with the technical implementation team in bridging the gap from translating functional to technical details
• Provide functional Guidance to the Team, working closely with developers/Tech Leads/BAs and to the contributor applications for assisting in resolution of queries Perform level 3 support of applications in production.
• Analyze and evaluate the defects as raised by first and second level support.
• Coordination with support team and technical team to investigate the defects.
• Make sure it works in continuous integration environment.
• Write tests to ensure the robustness of the fix.

Professional Skills and Qualifications

• At least 10+ years of hands-on experience in payment systems and good understanding of payments domain.

• Strong knowledge on Domestic payment systems (RTGS like RITS,FISC,CHATS and MEPS) and Cross-border payments (MT and MX – CBPR+)
• Strong working knowledge of ISO20022 Standards and Swift Rulebook updates including message formats, validation rules, and compliance requirements
• Good understanding of overall end-to-end cash management ecosystem
• Hands-on experience in Payment Engine Implementations - In house payment engine or vendor payment systems.
• Work on complex systems and a challenging international work environment
• Knowledge of all phases of IT system development and implementation life cycle
• Highly analytical and detail oriented in approach with excellent communication and presentation skills, with experience converting highly complex information into clear, concise documentation.
• Strong analytical skills
• Capable to effectively interact with technical team
• Strives to deliver the solution in the most effective and timely manner
• Proactive with excellent verbal and written communication skills 
• Hold a Bachelor’s /Master’s degree from a reputable university, and whilst not essential, subjects including computer science, electronics are a plus.
• Strong organizational and communication skills
• Strong analytical and problem solving skills
• Team spirit - Like explaining and sharing knowledge
• Awareness of various software development procedures
• Ability to follow defined procedures
• Working knowledge of Agile Scrum framework (good to have)

Legal and Regulatory Responsibilities

Comply with all applicable legal, regulatory and internal Compliance requirements, including, but not limited to, the Singapore Compliance manual and Compliance policies and procedures as issued from time to time; Financial Security requirements, including, but not limited to, the prevention of Financial Crime and Fraud including reporting obligations to the Money Laundering Reporting Officer.

Maintain appropriate knowledge to ensure to be fully qualified to undertake the role. Complete all mandatory training as required to attain and maintain competence.

GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | VO UYEN AI LINH | Registration No: R22109232 

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).   

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. 

By applying for this role, you consent to GMP Recruitment Services (S) Pte Ltd’s PDPA and e2i’s PDPA. 

• Generate data-driven hypotheses to solve key Product/Business problems

• Use data to identify trends, spot anomalies and deep dive into their root causes

• Partner closely with the broader product and engineering team to design and analyze experiments that drive key product decisions, deep dive into existing data to recommend new product ideas to solve for the most impactful customer problems

• Design and own frontend and backend data specs for new products, while collaborating with engineering teams to ensure accurate and timely data collection, consolidate data from multiple sources to create integrated and scalable views that can be used to drive decision making

• Provide catered analysis for specific products and operations, define critical business metrics and track them rigorously, and provide regular recommendations to achieve continuous improvements

• Work closely with stakeholders to understand their needs/ pain points to scope up their problems and enhance internal processes through automation and improve productivity

·       A Bachelor’s degree or diploma, preferably in Technology or Engineering and Finance

·       Min 5 – 8years experience in project management, project delivery or PMO

·       In Depth knowledge of

o  Project management standards, risk management& governance

o  Build Financial concepts such as budgeting, forecasting, accruals & actual tracking.  

o  Resource Planning and Tracking

·       Previous experience in the following areas is an added advantage.

o  Governance roles for all Build Projects

o  Exposure to Banking projects

·       Possess excellent analytical skill and problem solving abilities with keen attention to details

·       Possess strong communications, inter-personal skills.  Team Player.

·       Solid skills in MS Office - Strong in MS Excel.  Need to work with PowerPoint

·       PMO certification is nice to have

RESPONSIBILITIES

• Work closely with business user in business process improvement to align with business and project objectives and bridge the gaps between business users and technical solution team.
• Prepare documentation to cover business processes, workflows, or business requirements and work with stakeholders to obtain sign off.
• Work alongside team leads and Project Manager to align overall technical and business direction, bridge requirements and articulate technical constraints with Business users.
• Facilitate discussions or workshops with users, vendors such as requirement workshops, gap analysis, test planning and deployment planning.
• Work closely with vendors and development teams to ensure the right implementation of IT solutions to meet the business needs.
• Give regular updates to project manager / delivery manager.
• To create test cases and get acceptance with business users on all Test Plan.
• Manage and perform functional testing of systems before release to business users for acceptance testing.
• Work with test automation team on automating testing, validating test results and working with developers on fixes, prior to every production release.
• Manage users for adhoc / urgent change request

EXPERIENCE

• Min 5+ years of experience in the role of Business analyst in insurance domain analytical work.
• Strong knowledge of database structure systems and data mining/mapping, transformation.
• Proven track records of successful implementation of projects.
• Experience in implementing digital solutions.
• Able to work under pressure and within tight deadlines on several initiatives simultaneously.

Do note that this is a 2 Year Contract Role.

Purpose:

We are seeking an enthusiastic Business Analyst (BA) to join our Professional Services team. The BA is responsible for bridging business needs and technology solutions, supporting both Pre-Sales and Implementation activities to deliver measurable value to clients. This role involves collaborating with stakeholders, solution architects, and delivery teams to define requirements, optimize processes, and ensure successful solution deployment.

Your Responsibilities:

• Conduct current state assessments of client environments, including business processes and compliance requirements.
• Participate in RFP responses and bid proposals by gathering and analyzing client requirements.
• Develop business cases and contribute to solution design for cost-effective, value-driven proposals.
• Facilitate workshops and presentations to validate requirements and demonstrate proposed solutions.
• Lead requirements elicitation sessions and document functional and non-functional requirements.
• Create Process Design Documents and validate workflows with clients.
• Collaborate with Solution Architects and Developers to ensure alignment between requirements and technical design.
• Support User Acceptance Testing (UAT) and ensure deliverables meet client expectations.
• Provide transition support from current state to future state, ensuring smooth adoption of solutions.
• Perform Business Value Analysis to identify opportunities for optimization and automation.
• Deliver high-value consulting services such as workflow efficiency studies and fleet optimization.
• Act as a Subject Matter Expert (SME) for business analysis methodologies and tools.
• Maintain and grow a continuing trusted relationship with customers.
• Keep abreast of emerging solutions and technologies via professional publications, seminars, and symposiums.
• Mentor others through on-the-job training.

Requirements:

• 1 -3 years of experience in business analysis, preferably in technology or professional services.
• Experience supporting pre-sales and solution implementation.
• Strong analytical, communication, and stakeholder management skills.
• Experience with requirements elicitation, process documentation, and solution evaluation.
• Familiarity with automation tools (e.g. UiPath), Power Platform, and data visualization tools (Power BI, MS Visio).
• Degree in Business Administration, Computer Science, or related field.
• IIBA certifications (ECBA™, CCBA®, CBAP®), or Lean Six Sigma equivalent
• Customer-centric mindset with the ability to translate business needs into technical solutions.
• Ability to work in agile environments and adapt to evolving client requirements.
• Leadership qualities for guiding workshops and influencing stakeholders.

Do note that this is a 2 Year Contract Role.

EA License No.: 11C5502

EA Reg No.: R23114633

Responsibilities

• Apply project management standards, risk management, and governance frameworks to oversee project delivery and ensure compliance
• Develop and monitor project budgets, forecasts, accruals, and actual financial tracking to maintain financial control
• Plan and track resource allocation to optimize project efficiency and meet delivery timelines
• Analyze project data and resolve issues with attention to detail to support effective decision-making
• Communicate clearly and collaborate with stakeholders and team members to foster a cooperative work environment
• Utilize MS Excel and PowerPoint to prepare reports, presentations, and project documentation
• Support governance roles for build projects, ensuring adherence to policies and procedures
• Adapt project management approaches to banking projects when applicable

Preferred competencies and qualifications

• Bachelor’s degree or diploma in Technology, Engineering, Finance, or related fields
• 5 to 8 years of experience in project management, project delivery, or PMO roles
• Experience with governance roles for build projects and exposure to banking projects
• PMO certification

The Opportunity 

The Financial Analyst will serve as a core driver of financial modelling, investment analysis, and ROI evaluation, supporting strategic decision-making across complex commercial initiatives. The role is heavily focused on building robust financial models, evaluating capital allocation decisions, and assessing project viability under uncertainty. 

This position partners closely with senior management and Sales and Commercial teams to ensure that all business opportunities are rigorously evaluated on a risk-adjusted return basis, with clear visibility on value creation, downside risks, and funding implications. 

What you will do 

Financial Modelling & Scenario Analysis (Core Focus):  

• Develop, own, and continuously enhance integrated financial models (3-statement / project-based models) to support business planning and investment decisions. 

• Perform advanced scenario and sensitivity analysis (e.g., pricing, volume, cost drivers, FX, funding structure) to assess financial impact under different operating conditions. 

• Translate commercial assumptions into structured financial outputs, including cash flow forecasts, IRR, NPV, and payback profiles. 

• Ensure models are dynamic, auditable, and scalable, with clear assumptions, drivers, and version control. 

• Lead end-to-end financial evaluation of projects, including greenfield investments, expansion initiatives, and commercial deals. 

• Develop discounted cash flow (DCF) models incorporating appropriate cost of capital, risk premiums, and project-specific assumptions. 

Corporate FP&A & Business Partnering Support:  

• Support long-term planning, budgeting, and forecasting with strong emphasis on driver-based modelling. 

• Analyse financial and operational performance to identify value drivers, cost optimisation opportunities, and margin improvement levers. 

• Manage the full lifecycle of active grant programmes (e.g. RISC grant), including compliance tracking, milestone reporting, and claims submission. 

• Liaise with government agencies, grant bodies, and auditors as the primary finance point of contact. 

• Review commercial agreements by working closely with Contracts Manager for financial and legal risk exposure, including warranty terms, incoterms, and payment structures etc. 

• Identify and escalate financial risks arising from contractual commitments, ensuring alignment with company’s risk appetite and financial position. 

• Any other ad hoc tasks as required. 

What we’re looking for 

• Bachelor’s degree in Finance, Accountancy, or a related discipline (other degrees may be considered with relevant experience). 

• Minimum 5 years of relevant experience across commercial finance/deal structuring and corporate FP&A. 

• Strong understanding of accounting concepts and revenue recognition principles. 

• Advanced proficiency in Microsoft Excel and PowerPoint; experience developing and/or automating forecast models and management reports. 

• Proficiency in Mandarin (spoken and written) is preferred, given regular liaison with China-based colleagues and stakeholders. 

• High attention to detail, accuracy, and precision; comfortable working to tight deadlines. 

• Resourceful problem-solver with curiosity and a continuous improvement mindset. 

• Fundraising and investor relations exposure is highly preferred. 

• Certified Pricing Professional (CPP) or similar certification is an added advantage. 

• Ability to translate data into clear visuals/infographics; familiarity with large datasets and tools such as Power BI/Tableau/SQL is a plus. 

Company Overview / Employee Value Proposition

Established in 2010, Vinova is a passion-driven and award-winning development company for mobile, web, and enterprise applications. Our clients span the globe and cover a wide range of projects including IoT, blockchain, banking, fintech, networking, and ecommerce. Vinova earns respect from customers by being committed to quality, flexibility, and speed. We strive to build great products by working with a passion, working closely with our customers, and through open but disciplined collaboration. You will be working in an encouraging and challenging environment, taking advantage of the latest technology to develop excellent mobile apps for clients. You will be engaging clients in both on-site and off-site support. Interested to join our all-star team? Submit your application to us now! Tell us why you want to work with us and why you think you’d be a good candidate. We are looking forward to hearing from you!

Job Summary

We are seeking a highly motivated and experienced Business Analyst (up to Senior Consultant level) to join our team for a major Government project. The ideal candidate is not just a technical analyst but a strategic thinker who shares a strong conviction in the Government’s mission to serve the public. You will play a hybrid role, combining deep analytical skills with project management capabilities to deliver impactful solutions.

Responsibilities

• Analyze complex business requirements to develop clear, actionable insights that support strategic decision-making for a major Government project
• Lead project management activities to ensure timely delivery of solutions aligned with client objectives and regulatory standards
• Collaborate with cross-functional teams and stakeholders to translate business needs into technical specifications and project plans
• Drive problem-solving initiatives to identify risks and implement effective mitigation strategies that enhance project outcomes
• Communicate findings and progress effectively to senior leadership and Government representatives to influence project direction and priorities
• Apply strategic thinking to align project deliverables with the Government’s mission to serve the public and create measurable impact
• Requirement Management & Analysis: Lead the elicitation, analysis, and documentation of complex business requirements. Ability to switch between the "big picture" strategic view and deep-dive technical details to ensure solutions meet business needs.
• Project Management Support: Leverage strong project management skills to oversee project timelines, track deliverables, and manage resources effectively in a major project environment.
• Stakeholder & User Management: Act as the bridge between technical teams and business users. Manage difficult stakeholders with empathy and professionalism, ensuring clear communication and alignment on project goals.
• On-site Implementation: Be hands-on and willing to travel to project sites/ground operations to understand user workflows, conduct testing, and support deployment.
• Solution Delivery: Translate business needs into functional specifications and oversee the development lifecycle to ensure high-quality delivery.
• 3. Key Requirements
• Experience: Proven experience in Business Analysis and Project Management, specifically in running major/large-scale projects.
• Government/Public Sector Mindset: Strong conviction in the Government's mission. Understanding of public sector processes and a passion for creating value for citizens/users.
• Analytical Skills: Exceptional critical thinking skills with the ability to analyze macro-level strategies and micro-level data/workflows simultaneously.
• Communication: Excellent verbal and written communication skills in English. Ability to articulate complex ideas to non-technical stakeholders effectively.
• Personality: Hands-on, proactive, and adaptable. Willing to go on-site for real-world observations and troubleshooting.

Job Description:

We are seeking an IT & Technical Support to join our dynamic team. This role involves supporting the design, implementation, and maintenance of IT infrastructure, while also providing technical support across the organization.

Key Responsibilities:

• Oversee daily operations, administration, monitoring, and backup of IP networks and IT infrastructure, including security compliance
• Provide L1, L2, and L3 support for hardware, software, and network issues. Troubleshoot applications and resolve end-user issues
• Coordinate software updates, integration, and maintenance.
• Assist with installing and setting up workstations, PCs, printers, and other ITequipment
• Track IT assets, software licenses, and hardware inventory
• Manage asset tagging, software installations, and network patching
• Administer Windows OS, MS Office apps, and other software
• Ensure smooth operation of network systems, including handling printer andlabel printer issues
• [HR related] Onboarding tasks (email accounts, device setup, user access) and Offboarding processes (account deactivation, device reset)
• Maintain technical support documentation, manage IT inventory lists, and track asset movements
• Perform ad-hoc administrative duties as required
• Assist in generating and managing service requests for new employees' IT assets
• Maintain the company’s network, firewall, and ensure system security
• To maintain an up-to-date database of company IT related
• Work closely with different business units to understand their needs and align IT initiatives with business and clinical objectives
• Lead the planning, execution, and monitoring of major IT projects, ensuring they are completed on time and within budget

[Maintenance of mission-critical network and infrastructure systems] including:

• Perform on-site corrective maintenance within agreed timescale to restore normal service to users as quick as possible
• Perform routine preventive maintenance to minimize unscheduled system downtime
• Any other adhoc duties as assigned from time to time

Requirements:

• Minimum NITEC / Diploma / Degree in Information Technology or related field of studies.
• Min 2–3 year relevant experience 
• Basic knowledge of IT data security principles
• Technically proficient in Microsoft Office 365 and Asset Management
• Resourceful, proactive and able to take ownership of tasks with minimal supervision.
• Good interpersonal communication skills and ability to interact effectively with users.
• A team player with logical / Critical thinking and attention to details
• Experience in on-premise and IT infrastructure network administration and critical IT service management is a plus.
• Knowledge of operating systems, software applications, and remote connection systems is a plus.
• Knowledge and delivery of facilities management and integrated building solutions related projects is a plus.
• Based in Buona Vista (occasional travel to subsidiary clinic at Orchard).
• Working hours are 5.5 days per week (Saturday Alternate).

We are seeking a motivated and enthusiastic IT Support Engineer to join our team. This role is ideal for fresh graduates who are looking to build a strong foundation in IT support and infrastructure. You will receive on-the-job training and hands-on exposure to desktop support, end-user troubleshooting, and IT operations while working closely with experienced engineers to support our clients’ IT environments.

What you'll be doing

• Provide Level 1 IT support for desktop hardware, software, and end-user issues

• Assist in the installation, configuration, and maintenance of Windows operating systems and standard office applications

• Support and troubleshoot IT peripherals such as printers, scanners, and mobile devices

• Perform basic troubleshooting for network connectivity and user access issues

• Respond to service requests and incidents in a timely and professional manner

• Escalate complex technical issues to senior engineers when required

• Maintain proper documentation for support activities and resolutions

• Deliver courteous and customer-focused IT support to end users

What we're looking for

• Diploma or Degree in Information Technology, Computer Science, or related field

• On-the-job training will be provided

• Basic knowledge of Windows OS, PC hardware, and common office applications

• Strong problem-solving skills with willingness to learn

• Good communication and interpersonal skills

• Ability to work independently and as part of a team

We are looking for an experienced IT and Security professional to lead and oversee information security, data governance and business continuity for Asia.

You will work closely with Geneva head office, regional stakeholders and external service providers to ensure our systems, data and infrastructure remain secure, resilient and compliant.

You will also act as the local IT contact point, supporting users with technical support and coordinating with the IT team within Credit Agricole.

KEY RESPONSIBILITIES
In the course of carrying out the above responsibilities, the individual would be expected to be able to independently: -

Information Security and Governance

• Implement and monitor the Bank's information security framework to safeguard data integrity, confidentiality and availability
• Maintain relevant documentation for information security, data governance and business continuity
• Promote security awareness across the Bank through training and communication
• Investigate security incidents/breaches and implement relevant preventive measures
• Prepare regular security reporting for both Asia and Group stakeholders

Business Continuity and Risk Management

• Implement and oversee business continuity and disaster recovery frameworks aligned with Group Standards and local regulatory requirements
• Manage third-party information security and conduct business continuity risk assessments
• Partner with regional and Group stakeholders on security initiatives
• Support internal and external audits, inspections and regulatory reviews

IT Operations and Support

• Oversee day-to-day security infrastructure and system access controls
• Provide first-level IT support to users and escalate support issues to 2nd level IT support where required
• Coordinate with Head Office for the implementation of Group Information Security initiatives
• Assume any other tasks as assigned

To be effective and successful in this position, he/she should:-

• More than 8 years' of relevant experience in Information Security, IT risk or Technology Governance within banking or financial services
• Extensive knowledge of information security, local regulations and industry best practices
• Advanced IT knowledge in Network and Systems and Certification in information security (CSX, CISA, CISSP…) will be an advantage
• Experience managing outsourced IT environments and vendor risk, information security risk assessment and audit reviews
• Strong stakeholder management skills and ability to balance hands-on operational matters with strategic oversight
• Ability to prioritize and to manage multiple projects in parallel
• Team player with strong ability to analyze and solve problems
• Dynamic, proactive, autonomous, flexible

This role will provide day-to-day IT operational support across the organisation’s property management operations, ensuring the reliability, security, and efficiency of IT systems and infrastructure. The role oversees the implementation and maintenance of property management systems, manages IT assets, and supports digital initiatives that enhance operational efficiency within retail and commercial properties.

Job Responsibilities

a)      IT Operations & Technical Support

• Provide support for day-to-day IT related enquiries and system management.
• Liaise with outsourced vendor for more complex issues.

b)      Property Management Systems Implementation

• Support the implementation, configuration, and ongoing maintenance of property management systems.
• Coordinate with system vendors and internal stakeholders during system upgrades, enhancements, and troubleshooting.
• Conduct user testing, system documentation, and user training to ensure smooth adoption of systems.
• Monitor system performance and recommend improvements to optimise operational efficiency.

c)       IT Infrastructure & Network Management

• Assist in managing the organisation’s IT infrastructure including servers, networks, storage, and connectivity across properties.
• Support maintenance of network equipment such as switches, firewalls, access points, and structured cabling.
• Monitor system performance, backups, and system security to ensure operational continuity.
• Coordinate with external IT service providers when necessary.

d)      IT Asset Management, Security& Compliance

• Maintain accurate inventory records of all IT hardware and software assets.
• Manage procurement, deployment, tracking, and lifecycle replacement of IT equipment.
• Ensure proper documentation of IT assets including warranties, licenses, and maintenance contracts.
• Implement and maintain IT security policies, access controls, and system monitoring practices.
• Ensure antivirus, patching, and system updates are properly maintained.
• Support data backup and disaster recovery procedures.
• Ensure compliance with internal IT governance policies.

Job Requirements

• Degree in Information Technology, Computer Science, Information Systems, or related field.
• Minimum 5–8 years of relevant IT experience, preferably in property management, real estate, or multi-site operations.
• Exposure to systems such as lease managementsystems, building management systems (BMS), or tenant management platforms.
• Strong knowledge of Windows operating systems and Microsoft 365 environment.
• Experience supporting enterprise applications and property management systems.
• Networking knowledge (TCP/IP, LAN/WAN, switches, firewalls, Wi-Fi).
• Familiarity with IT asset management and IT service management practices.
• Strong troubleshooting and problem-solving abilities.

Ops Manager

a. Job Description

• Oversee the delivery of IT services, ensuring they meet established SLAs and service quality standards.

• Handle escalations and major incidents, ensuring timely resolution and effective communication with stakeholders. Investigate and escalate lapses or complaints relating to the Service Desk Engineers to the EDX team.

• Leads the team to perform service recovery in the event of issues.

• Manage daily manpower resourcing by overseeing both the Service Desk team and a pool of buffer Service Desk engineers to cover planned leaves/urgent leave/ medical leave.

• Mentor, provide guidance and support to the Service Desk team.

• Lead and develop the service desk team, including hiring, training, and performance evaluations.

• Ensure the team knows how to use the provided ESM tool (e.g.ServiceNow) effectively for ticket management and service delivery.

• Ensure the entire team is familiar with and kept up-to-date on the service desk processes and workflow.

• Identify and implement improvements along with updating of documentation for service desk processes and procedures.

• Foster a customer-centric culture within the team, emphasising excellent customer service.

• Attends regular meeting (weekly and monthly) with EDX Team and prepare weekly and monthly reports.

• Suggest and implement service improvement plans to enhance service delivery and employee satisfaction.

• Provide suggestions to the EDX team on what to update in the IT ServiceDesk playbook, ensuring it is comprehensive and current.

• Stay relevant with industry trends and best practices, integrating them into the service delivery strategy.

• Adhere to ITIL processes and frameworks, ensuring best practices in IT service management.

b. Education

• Degree in Computer Science, Information Technology, or a related field.

c. Certifications

• ITIL 4 Foundation Certification

• ITIL 4 Intermediate / Expert preferred

• Project Management Professional (PMP) or similar will be an added advantage.

d. Technical Skills

• Strong understanding of minimally end user computing devices, M365applications, network, endpoint protection and Video Conferencing/ AV solutions will be an advantage

• Proficiency in using ESM tools such as ServiceNow.

e. Experience

• Prior experience in a service delivery or IT management role within a corporate environment.

• Strong background in managing and leading IT Service Desk operations and teams for at least 3 years.

Job Description

• Oversee the delivery of IT services, ensuring they meet established SLAs and service quality standards.
• Handle escalations and major incidents, ensuring timely resolution and effective communication with stakeholders. Investigate and escalate lapses or complaints relating to the Service Desk Engineers to the EDX team.
• Leads the team to perform service recovery in the event of issues.
• Manage daily manpower resourcing by overseeing both the Service Desk team and a pool of buffer Service Desk engineers to cover planned leaves/urgent leave/ medical leave.
• Mentor, provide guidance and support to the Service Desk team.
• Lead and develop the service desk team, including hiring, training, and performance evaluations.
• Ensure the team knows how to use the provided ESM tool (e.g.ServiceNow) effectively for ticket management and service delivery.
• Ensure the entire team is familiar with and kept up-to-date on the service desk processes and workflow.
• Identify and implement improvements along with updating of documentation for service desk processes and procedures.
• Foster a customer-centric culture within the team, emphasising excellent customer service.
• Attends regular meeting (weekly and monthly) with EDX Team and prepare weekly and monthly reports.
• Suggest and implement service improvement plans to enhance service delivery and employee satisfaction.
• Provide suggestions to the EDX team on what to update in the IT ServiceDesk playbook, ensuring it is comprehensive and current.
• Stay relevant with industry trends and best practices, integrating them into the service delivery strategy.
• Adhere to ITIL processes and frameworks, ensuring best practices in IT service management.

b. Education

• Degree in Computer Science, Information Technology, or a related field.

c. Certifications

• ITIL 4 Foundation Certification
• ITIL 4 Intermediate / Expert preferred
• Project Management Professional (PMP) or similar will be an added advantage.

d. Technical Skills

• Strong understanding of minimally end user computing devices, M365applications, network, endpoint protection and Video Conferencing/ AV solutions will be an advantage
• Proficiency in using ESM tools such as ServiceNow.

e. Experience

• Prior experience in a service delivery or IT management role within a corporate environment.
• Strong background in managing and leading IT Service Desk operations and teams for at least 3 years.

Job Description:

We are seeking an IT & Technical Support to join our dynamic team. This role involves supporting the design, implementation, and maintenance of IT infrastructure, while also providing technical support across the organization.

Key Responsibilities:

• Oversee daily operations, administration, monitoring, and backup of IP networks and IT infrastructure, including security compliance
• Provide L1, L2, and L3 support for hardware, software, and network issues. Troubleshoot applications and resolve end-user issues
• Coordinate software updates, integration, and maintenance.
• Assist with installing and setting up workstations, PCs, printers, and other IT equipment
• Track IT assets, software licenses, and hardware inventory
• Manage asset tagging, software installations, and network patching
• Administer Windows OS, MS Office apps, and other software
• Ensure smooth operation of network systems, including handling printer and label printer issues
• [HR related] Onboarding tasks (email accounts, device setup, user access) and Offboarding processes (account deactivation, device reset)
• Maintain technical support documentation, manage IT inventory lists, and track asset movements
• Perform ad-hoc administrative duties as required
• Assist in generating and managing service requests for new employees' IT assets
• Maintain the company’s network, firewall, and ensure system security
• To maintain an up-to-date database of company IT related
• Work closely with different business units to understand their needs and align IT initiatives with business and clinical objectives
• Lead the planning, execution, and monitoring of major IT projects, ensuring they are completed on time and within budget

[Maintenance of mission-critical network and infrastructure systems] including:

• Perform on-site corrective maintenance within agreed timescale to restore normal service to users as quick as possible
• Perform routine preventive maintenance to minimize unscheduled system downtime
• Any other adhoc duties as assigned from time to time

Requirements:

• Minimum NITEC / Diploma / Degree in Information Technology or related field of studies.
• Min 2–3 year relevant experience 
• Basic knowledge of IT data security principles
• Technically proficient in Microsoft Office 365 and Asset Management
• Resourceful, proactive and able to take ownership of tasks with minimal supervision.
• Good interpersonal communication skills and ability to interact effectively with users.
• A team player with logical / Critical thinking and attention to details
• Experience in on-premise and IT infrastructure network administration and critical IT service management is a plus.
• Knowledge of operating systems, software applications, and remote connection systems is a plus.
• Knowledge and delivery of facilities management and integrated building solutions related projects is a plus.
• Based in Buona Vista (occasional travel to subsidiary clinic at Orchard).
• Working hours are 5.5 days per week (Saturday Alternate).

• Office hours, Monday - Friday, 8.30pm - 6pm

• Location: Toa Payoh

• To support new ERP/WMS system project transformation from old system

• Permanent

Our client is a China MNC well established entity in manufacturing and distribution of parts and components for Printed Circuit Boards (PCB)

Responsibilities:

• Responsible in providing applications support to end users (eg. MS Office, Windows, (Glovia etc)

• Assist in creating reports templates, customization in Glovia,

• Primary support for email administration, include user creation, password assignment and user training on email usage.

• Assist in assigning User ID and Passwords to determine the level of security to be attached to all applications.

• Provide secondary support to Helpdesk & End User support in PC, laptop, hardware and software,

• Responsible for problem troubleshooting and developing solution pertaining to problem encountered in applications

• Provide basic training to users for applications (eg, Glovia, Endpoint, VPN, O365, etc),

• Responsible for creation, liaising with vendors and managing vendors,

• Responsible for assisting IT Manager in Project Management, IT documentation, etc

• Responsible to complete ad hoc tasks as delegated by IT Manager,

Requirements:

• Hands on expert level experience with two or more of the following and strong understanding of the remaining technologies: OS Administration/Installation (Linux/Windows, etc), Microsoft Excel, Powerpoint, Word and etc, Virtualiaztion (VMware, Hypervisor etc), Basic knowledge Networking, security, infrastructure, ERP, MES

HOW TO APPLY:

Interested applicants, please click on “Apply Now” or email to submit your resume.

We regret only shortlisted candidates will be notified.

Stafflink Services Pte Ltd

EA Licence No.: 04C4294

EA Personnel: Jason Bong Wee Kiat

EA Personnel Reg. No.: R23116067

Responsibilities:

• To perform preliminary automated sorting and generate system-assisted grouping outputs.
• Conduct comprehensive manual validation to ensure accuracy of all preliminary outputs.
• Ensure end-to-end alignment of service types
• Process and organize all the local port (LP), number port (NP), and partial LP related data sets
• Conduct thorough validation to confirm the accuracy, consistency and correctness of all LP data sets
• Rectify data discrepancies (“dirty data”) through systematic correction, clarification or escalation to Customer’s team
• Perform weekly data validation exercise prior to batch finalization to ensure datasets remain up-to-date and migration ready
• Conduct regular check of IP reachability to ensure network readiness for migration
• Document all reachability tests and highlight any in-accessible nodes for rectification

Overall Job Scope

Pre-migration activities

• Perform pre-migration checks and testing to ensure service readiness, including:
• Test matrix execution;
• Inbound/outbound call scenarios;
• Confirmation that subscriber data is fully synchronized prior migration;
• Identification and rectification of anomalies that may impact the migration process

During-migration activities

• Carry out migration activities in accordance with the approved cutover schedule, including:
• Execution of approved migration scripts for provisioning, rollback;
• Real-time monitoring of migration status and KPIs;
• Immediate troubleshooting and escalation of any errors, mismatches, or failed migration entries;
• Coordination with Customer and Huawei teams to validate progress and address exceptions;
• Documentation of all actions performed during the migration window

Post-migration activities

• Perform post-migration call testing;
• Validate that subscribers services are fully restored and operating as expected;
• Conduct post-migration monitoring to detect abnormalities or service degradation;
• Rectify all post-cutover issues prior to work order (WO) closure; and
• Submit complete migration evidence, logs and reports for Customer verification and audit.

Requirements:

• Nitec / Diploma in Information Technology or other related discipline
• Min 1 year related experience  
• Good team player

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word format to carlo@peopleprofilers.com

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

20 Cecil Street, #08-09 PLUS Building Singapore 049705

+65 6950 9747   

EA Licence Number: 02C4944

Registration Number: R1100011

EA Personnel: Carlo Antonio Dela Cruz

Our client is a IT Cybersecurity industry. Due to their current expansion plan, they are looking for IT Product Manager to join their team, in hopes of developing the current high performing team. They are located in West.

Job Responsibilities:

• Manage and grow a portfolio of cybersecurity and IT products, as well as related technical services.

• Drive product enhancements, operational improvements, and service quality initiatives to increase market share and profitability.

• Analyse market trends and provide insights to support medium- and long-term business planning.

• Develop and maintain business cases for strategic pricing, customized solutions, and special contract terms.

• Collaborate with operations and service delivery teams to ensure effective and smooth product delivery.

• Support sales teams with competitive pricing strategies, tailored solutions, and Service Level Agreements (SLAs) to acquire and retain customers.

• Identify and evaluate potential partnerships or collaborations to strengthen the product portfolio.

• Conduct market research and gather customer insights to define requirements for current and future products.

• Monitor competitor offerings and industry developments to inform product strategy.

• Coordinate cross-functional teams to execute product launches, updates, and marketing initiatives.

• Perform other ad-hoc duties as assigned.

Requirements:

• Minimum Diploma in IT related field study.

• Minimum 3 years experience in IT Sales/Product Management.

• Proven experience in B2B sales, product management, or business development for IT solutions.

• Strong stakeholder management and client engagement skills.

• Comfortable with local travel within Singapore for customer or partner visits.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email: jobs@recruitpedia.sg

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23115553 (Lai Hor Yan)

• Office hours, Monday - Friday, 8.30pm - 6pm

• Location: Toa Payoh

• To support new ERP/WMS system project transformation from old system

• Required to travel 50% to overseas branch and manufacturing plant for new system setup and implementation

• Permanent role

Our client is a China MNC well established entity in manufacturing and distribution of parts and components for Printed Circuit Boards (PCB)

Responsibilities:

• Implementation of all IT systems (ERP, SRM, OA, MES, QMS, WMS, APS) at all branch (offices/manufacturing plants)

• Setting up the Maintenance Schedules & Policies of all IT systems

• Supporting all sites and offices and functions for any requests on Data mining/extraction

• Involve in any escalation of issues from all sites & offices

• Improvement of all IT applications from time to time for User-friendly and efficiency through Automation

• Support Corporate PLC/Procurement Director for Yearly Costs Savings/Reductions on Maintenance Contracts

• Any other tasks assigned by Supervisor/Superiors

Requirements:

• Bachelor of Science (Information Technology/Computer Science) minimum

• Have implemented IT systems, such as ERP, APS, WMS, SRM, OA, etc

• Linux red hat and Oracle database

• Minimum 5 years of relevant experience

• May need to travel (about 50% or more of the time) during implementation of any IT system for first year only

• Need to travel occasionally (about 10% to 20% of the time) to all offices and sites for audits and review of all IT systems and support the businesses second year onward

HOW TO APPLY:
Interested applicants, please click on “Apply Now” or email to ref32@stafflink.com.sg to submit your resume.
We regret only shortlisted candidates will be notified.

Stafflink Services Pte Ltd
EA Licence No.: 04C4294
EA Personnel: Jason Bong Wee Kiat
EA Personnel Reg. No.: R23116067

Job Description:

We are seeking an IT & Technical Support to join our dynamic team. This role involves supporting the design, implementation, and maintenance of IT infrastructure, while also providing technical support across the organization.

Key Responsibilities:

• Oversee daily operations, administration, monitoring, and backup of IP networks and IT infrastructure, including security compliance
• Provide L1, L2, and L3 support for hardware, software, and network issues. Troubleshoot applications and resolve end-user issues
• Coordinate software updates, integration, and maintenance.
• Assist with installing and setting up workstations, PCs, printers, and other ITequipment
• Track IT assets, software licenses, and hardware inventory
• Manage asset tagging, software installations, and network patching
• Administer Windows OS, MS Office apps, and other software
• Ensure smooth operation of network systems, including handling printer andlabel printer issues
• [HR related] Onboarding tasks (email accounts, device setup, user access) and Offboarding processes (account deactivation, device reset)
• Maintain technical support documentation, manage IT inventory lists, and track asset movements
• Perform ad-hoc administrative duties as required
• Assist in generating and managing service requests for new employees' IT assets
• Maintain the company’s network, firewall, and ensure system security
• To maintain an up-to-date database of company IT related
• Work closely with different business units to understand their needs and align IT initiatives with business and clinical objectives
• Lead the planning, execution, and monitoring of major IT projects, ensuring they are completed on time and within budget

[Maintenance of mission-critical network and infrastructure systems] including:

• Perform on-site corrective maintenance within agreed timescale to restore normal service to users as quick as possible
• Perform routine preventive maintenance to minimize unscheduled system downtime
• Any other adhoc duties as assigned from time to time

Requirements:

• Minimum NITEC / Diploma / Degree in Information Technology or related field of studies.
• Min 2–3 year relevant experience 
• Basic knowledge of IT data security principles
• Technically proficient in Microsoft Office 365 and Asset Management
• Resourceful, proactive and able to take ownership of tasks with minimal supervision.
• Good interpersonal communication skills and ability to interact effectively with users.
• A team player with logical / Critical thinking and attention to details
• Experience in on-premise and IT infrastructure network administration and critical IT service management is a plus.
• Knowledge of operating systems, software applications, and remote connection systems is a plus.
• Knowledge and delivery of facilities management and integrated building solutions related projects is a plus.
• Based in Buona Vista (occasional travel to subsidiary clinic at Orchard).
• Working hours are 5.5 days per week (Saturday Alternate).

Responsibilities

• Develop and execute test cases based on business requirements.

• Validate system functionality and ensure data accuracy.

• Collaborate with business and technical teams to resolve issues.

Requirements

• Degree / Diploma holder in Computer Programming or related discipline with at least 1 year relevant working experiences

• Seeking a Functional/Test Analyst with prior functional experience to support testing and system validation. 

• Experience with SAP implementations is a plus.

• Strong functional experience in insurance or related domains.

• Proficiency in SQL for data validation and analysis.

• Experience with SAP implementations is desirable.

• Detail-oriented, proactive, and able to work independently.

Licence no: 12C6060

Our client is looking for a full-time Dental Assistant. Applicants with no experience working in Dental clinic but are willing to learn are welcome to apply.

Requirement:

• Able to work independently and team player
• Passionate in healthcare and interest to provide patient care/service.
• Good interpersonal and communication skills
• Good customer-fronting and customer service kills

Job Description:

• Assist dentist in all dental procedures
• Prepare the operating room, disinfect dental equipments and restocking of dental supplies/materials in advance prior to the procedures.
• Perform Front desk duties such as answer phone calls, attend to customers and provide customer service for patients, take care of clinic inventory
• Perform Admin duties such as maintaining clinical records, filing, etc.
• Maintain overall Hygiene standard. Clean, disinfect and sterilize instruments and equipment

Others: Location is in Orchard, normal office hours & 5.5 work week

Interested applicants may send in their detailed resumes in MS Word to hres@itcspl.com

Please Indicate Job Code “120-DA” on the email subject

We regret that only shortlisted candidates will be notified.

John Bryan (Reg No. R1106648)

IT Consultancy & Services Pte Ltd

EA No: 92C5311

Please visit www.itcspl.com to learn more information about ITC

IT Business Analyst | Agile

• Working Hours: Monday to Friday, Hybrid Working Arrangement
• Working Location: Central
• Remuneration package: Up to $10,000 + AWS

We are seeking a talented and experienced Business Analyst to join our dynamic team. With a focus on innovation and delivering cutting-edge technology solutions, we are at the forefront of the tech industry. We are committed to creating an inclusive and diverse workplace where everyone can thrive.

Responsibilities:

• Collaborate with business teams to understand citizen/business needs using human-centric, visual methods such as service journeys, and develop the appropriate business case.
• Apply Design Thinking / Service Design methodology and tools to identify current state gaps and challenges, and design future state solutions.
• Work with project teams to develop user stories, functional/technical specifications, and acceptance criteria.
• Evaluate and recommend suitable technology solutions while aligning with the company’s technology directions, such as cloud-based solutions, enterprise architecture, and modernization of legacy systems.
• Identify and adopt the appropriate development methodology (e.g., Agile or Waterfall) based on project requirements and environment (Outsourced, Co-Sourced, or In-house).
• Lead and participate in Agile practices and ceremonies where Agile methodology is adopted.

Requirements:

• Minimum 5 years of experience in IT business analysis, application solution design, and testing.
• Experience participating in at least one full software or product development cycle, preferably using Agile Methodology.
• Strong analytical, conceptualization, and problem-solving skills.
• Excellent communication skills with the ability to pitch ideas and influence stakeholders.
• A driven and motivated personality with an inquisitive mind.
• Ability to learn and apply new concepts effectively.

By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec’s Privacy Policy (scientecconsulting.com/privacy-policy).

This authorizes us to:

Contact you about potential opportunities.

Delete personal data as it is not required at this application stage.

All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

Aloysius Tan Sheng Rong - R22110441
ScienTec Consulting Pte Ltd - 11C5781

Our client is a well-established MNC, market leader in the IT distribution industry. Due to their current expansion plan, they are looking for Business Development Manager, in hopes of developing the current high performing BD team. They are located in the East - easily accessible.

Responsibilities of Business Development Manager:

• Drive revenue and profit growth through channel partner management
• Develop and execute channel development and business plans
• Identify and pursue new business opportunities with partners
• Build strong relationships with vendors, channel partners, and internal stakeholders
• Promote vendor solutions and professional services to resellers
• Collaborate with presales and solution teams on pricing, solution design, and sales enablement
• Maintain accurate pipeline forecasting and market feedback

Requirements:

• Min 3 years of B2B sales experience in IT industry
• Strong communication and stakeholders management skills
• Min diploma and above

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.
We regret that only shortlisted candidate will be notified.

Email: jobs@recruitpedia.sg

Recruitpedia Pte. Ltd.
EA License No. 19C9682
EA Reg. No. R2198636 (Oh Puey Xin)

• Build and expand the partner network by developing new relationships while strengthening existing ones in Singapore.
• Oversee and grow a portfolio of partners to achieve sustainable revenue and margin growth.
• Position the company as a trusted cybersecurity advisor by educating partners on solutions and value propositions.
• Uncover new opportunities for collaboration across client subsidiaries and business units.

Requirements:

• Diploma in Business, Information Technology, or related field.
• At least 2 years of experience in in B2B sales, IT channel management, or account management.
• Proven track record in solution sales, preferably in cybersecurity or distributor environment.
• Strong relationship management, communication, and presentation skills, with the ability to work independently.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to hr@recruit-expert.com

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996