Work Schedule: This role follows a Tuesday to Saturday schedule, 9:00 AM to 6:00 PM. Time-off in lieu will be provided for work performed on Sundays or Public Holidays.
JOB PURPOSE
Provide planning, development, and implementation of key activities and initiatives aimed at building up the national donor pool as well as maintaining and growing our pool of dedicated volunteers.
Working in close partnership with key stakeholders from Blood Services Group (BSG) and Singapore Red Cross (SRC), the incumbent will engage educational institutions, corporate, government, and community organisations to educate, recruit, retain, and recognise blood donors while organising community blood drives and group donations to build the national blood supply.
In addition, she/he will recruit, mobilise and engage eligible volunteers to support relevant public education, donor engagement, tele-recruitment, outreach activities and blood-donation-related activities.
KEY RESPONSIBILITIES
● Gain an in-depth understanding of their Bloodmobile Organiser (BMO) portfolios, including identifying past collection trends and collaboration histories
● Work closely with the Head of Operations to develop and implement strategies to recruit, retain and recognise blood donors
● Collaborate with internal and external stakeholders to promote blood donation and organise blood drives in the community
● Undertake outreach and engagement activities towards expanding the donor pool (especially youths), including planning and organising roadshows, guided tours in the bloodbank, conducting educational talks in schools, community partners etc
● Serve as the focal point for all public enquiries and represent Blood Donor Programme (BDP) and/or the Singapore Red Cross at public and external events as required
● Co-lead BDP’s volunteer programme, including recruiting, engaging, mobilising and managing our volunteer pool
● Conduct relevant training to volunteers on blood donor recruitment and servicing
● Undertake relevant administrative tasks, including but not limited to creating and maintaining volunteer and blood-drive records, developing and updating SOPs and educational collateral, undertaking quarterly and annual reporting and audit tasks, etc
● Other duties as assigned
JOB SPECIFICATION
Qualifications:
● Diploma or Degree in any discipline
Experience:
● Two (2) years of relevant experience in a relevant role
● Candidate(s) with a history of relevant voluntary/internship experience will be added advantage
● Candidate(s) with more experience will be considered as Senior Executive
Required experience, skills, and knowledge
● Demonstrated interest in the non-profit/charity sector
● Familiarity with the blood donation landscape and donor behaviour in Singapore
● Undertake sales, marketing/communications, account management and business planning activities
● Experience in project or event management will be advantageous
● Able to deliver talks to large audience and conduct guided tours for diverse groups of people
● Ability to prioritise work responsibilities/multitask, organise own work schedule
● Think on the feet, make decisions and carry out responsibilities without the need for direct supervision
● Communicate, negotiate, and engage professionally and confidently with people from all walks of life
● Self-motivated, responsible, adopts a proactive approach to every aspect of work
● Manage, grow, and utilise a team of volunteers from diverse backgrounds and with different interests/skill sets
● Strong verbal and written communication skills, including the ability to tailor key messages and adopt different approaches for different audiences
● Able to deliver a high level of customer service skills and a keen eye for detail
● Business-level proficiency in Microsoft Office
● Able to multi-task and work under tight timelines
● Willing to work on weekends/public holidays/outside office hours as and when required
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