Total 2,899 job vacancies in Singapore

Role Overview

As a Digital Business Analyst for Websites & CRM Systems, you will serve as the critical bridge between business stakeholders and technical teams, ensuring that digital transformation initiatives deliver maximum value and meet user needs. You will be responsible for conducting comprehensive business analysis, requirements gathering, and solution design for the organisation's website modernisation and CRM transformation projects. Working closely with product managers and project managers, you will translate complex business requirements into clear technical specifications whilst ensuring alignment with organisational objectives and user experience goals.

Your primary focus will be analysing current state processes, identifying improvement opportunities, and designing future state solutions for AI-powered CRM systems, knowledge management platforms, and internet-facing applications serving parents, educators, and internal staff.

Key Responsibilities

Business Requirements Analysis Conduct comprehensive analysis of current business processes related to customer service operations, knowledge management, and parent-facing services. Engage with stakeholders across headquarters and schools to gather detailed functional and non-functional requirements. Document business rules, workflows, and integration requirements for CRM and website transformation initiatives.

Process Mapping and Optimisation Create detailed current state and future state process maps for customer service workflows, knowledge sharing procedures, and online application processes. Identify inefficiencies, bottlenecks, and improvement opportunities in existing systems and processes. Design optimised workflows that leverage AI capabilities and self-service functionalities.

CRM System Analysis and Design Analyse existing bespoke CRM system capabilities and limitations, documenting gaps and improvement opportunities. Define requirements for AI-powered customer service features, including call agent functionality, intelligent routing, and escalation protocols. Collaborate with technical teams to design integration points between CRM systems and other MOE applications.

Website and Knowledge Management Requirements Gather and document requirements for internet-facing applications, including mother tongue language appeals platforms and knowledge management systems. Define user stories, acceptance criteria, and functional specifications for self-service capabilities. Analyse information architecture requirements and design intuitive user journeys for parents and educators.

Data Analysis and Insights Conduct data analysis to identify trends, patterns, and opportunities for improvement in customer service metrics and website usage. Define key performance indicators and success metrics for new systems. Analyse user behaviour data to inform design decisions and optimisation strategies.

Solution Design and Documentation Create comprehensive business requirements documents, functional specifications, and user acceptance criteria. Develop wireframes, mockups, and process flows to communicate solution designs to technical teams. Maintain traceability matrices linking business requirements to technical specifications and test cases.

Testing and Quality Assurance Develop comprehensive test scenarios and user acceptance testing plans. Coordinate testing activities with business users and technical teams. Validate that delivered solutions meet business requirements and provide expected value to users.

Stakeholder Engagement and Training Facilitate workshops, interviews, and focus groups with business stakeholders to gather requirements and validate solutions. Support change management activities by documenting process changes and training materials. Assist in user training and system adoption initiatives.

Essential Requirements

• Minimum 4 years of business analysis experience with focus on digital transformation and system modernisation projects
• Proven experience analysing CRM systems and customer service processes, preferably in government or public sector environments
• Strong knowledge of business analysis methodologies including requirements gathering, process mapping, and solution design
• Experience with website development projects and internet-facing application analysis
• Demonstrated expertise in data analysis and performance metrics definition
• Understanding of AI and automation technologies in business process contexts
• Knowledge of government data governance, security requirements, and compliance frameworks
• Experience with user experience design principles and customer journey mapping
• Excellent analytical and problem-solving skills with attention to detail
• Outstanding communication and facilitation skills with ability to work with diverse stakeholder groups
• Proficiency with business analysis tools, documentation standards, and requirements management

Preferred Qualifications

• Experience with leading CRM platforms such as Salesforce, Microsoft Dynamics, or ServiceNow
• Background in knowledge management system analysis and information architecture
• Understanding of Singapore Government Tech Stack components and integration patterns
• Experience with AI-powered customer service solutions and chatbot implementations
• Knowledge of contact centre operations and customer service metrics
• Certification in business analysis (CBAP, CCBA, or equivalent)

Key Competencies

• Analytical thinking with strong problem-solving and critical reasoning abilities
• Customer-centric mindset with deep understanding of user experience principles
• Systems thinking approach to complex business process analysis
• Strong facilitation and stakeholder management skills
• Adaptability and learning agility in rapidly evolving technology environments
• Attention to detail with commitment to quality and accuracy in documentation
• Collaborative approach with ability to work effectively across technical and business teams

About our group:

The Global Factory IT team is a global organization that delivers and operates mission critical IT systems, enabling Seagate’s manufacturing operations worldwide. Based at the Woodlands site, our team partners closely with site factory operations, engineering, automation, infrastructure, and global IT teams to ensure 24x7 availability of shopfloor systems, manufacturing execution platforms, and factory data services. We play a key role in driving operational excellence by maintaining high system uptime, enabling efficient WIP flow, and continuously improving reliability, scalability, and automation across factory IT services. As part of a globally connected team, we work on real production impacting challenges, adopt modern technologies such as automation and AI assisted operations, and provide opportunities to develop deep domain expertise while contributing directly to Seagate’s manufacturing competitiveness and long term strategy.

About the role - you will:

• Maintain stable, secure, and highly available IT services to support a 24x7 manufacturing environment, ensuring prompt incident resolution
• Partner with operations, engineering, and global IT teams to troubleshoot production impacting issues and implement sustainable fixes
• Drive automation and GenAI adoption by documenting use cases, contributing knowledge artifacts, and enabling self service or AI assisted resolution for recurring issues
• Improve operational resilience through root cause analysis, preventive actions, and continuous service optimization
• Support system changes, upgrades, and new deployments with a strong focus on stability, security, and production impact

About you:

• Strong ownership of production impacting systems
• Calm and decisive under production pressure
• Clear communication with factory stakeholders
• Team oriented and dependable for 24×7 operations
• Familiar and has working skills in Scripting or automation (PowerShell, Python)
• Acquired relevant certifications (Microsoft, ITIL, etc.) is an added advantage
• Obtained Bachelor’s degree in IT, Computer Science, Engineering, or equivalent/relevant field

Your experience includes:

• 5 to 8+ years' experience in IT infrastructure or systems support
• Windows Client Computer
• Serial Connector Device
• Networking fundamentals (LAN, VLAN, DNS, DHCP)
• Factory or production environments
• Proven work background in supporting 24×7 mission critical systems

Preferred Experience:

• Manufacturing Execution System or factory data platforms
• Manufacturing / high volume factory operations
• Scripting or automation (PowerShell, Python)
• Relevant certifications (Microsoft, ITIL, etc.)

Location:

Seagate Woodlands 2 is a significant facility located in Singapore, representing the company's commitment to media manufacturing. It is part of Seagate's strategy to enhance its production capabilities and contribute to the growth of the hard disk drive industry in Singapore. The facility is a key player in Seagate's operations, focusing on high capacity storage solutions and supporting the company's innovation in data management. With a strong emphasis on research and development, Seagate Woodlands 2 plays a crucial role in the global storage technology landscape.

System Analyst cum Developer (1 year contract)

Domain:  Banking

Job Responsibilities

·      Analyze, design, develop, enhance, debug, support, maintain, testing applications.

·      The primary work comprises requirement analysis, mapping design, technical specification, programming, code review, job scheduling, perform unit test and SIT, support UAT, deploy to production, post implementation support, and technical documentation.

·      Liaise and work closely with network team, GIPS and GIS in setting up file transfer (SFTP, Connect Direct) between applications.

·      L3 support

Job Requirements

Education:

·       Bachelor’s degree in computer science or related field.

·       At least 6 years’ relevant experience, preferably in a Finance Institution.

Essential:

·      You must be an experienced developer, with good experience in multiple system integration/interfacing related to reconciliations.

·      You will typically be assigned to work on specific projects related to reconciliations and is expected to support the Application Delivery Manager (ADM) in all relevant technical matters, end-to-end, within the project.

·      Depending on the project, your duties may include coding, scripting, building new systems(where necessary) and interfaces. For new system build-up, you may need to environment support during SIT/UAT.

·      You are expected to ensure your work are adequately documented and transferred to the production team post-cutover.

·      You will be expected to work with the senior developers and system architect in formulating technical solutions that is fit for purpose for your assigned projects. The solution will need to satisfy all security, regulatory and architectural standards.

·      Analysis and troubleshooting skills in handling incident and issues.

Key Domain / Technical Skills

·      Reconciliation Tool skillset such as DCR Reconciliation, IntelliMatch, Clareti or TLM Reconciliation development skillset.

. SQL Database Management (incl Query Analyzer)

·       SQL Scripting, SQL Stored Procedure

·       PowerShell Scripting,

·       Core Java,

·       Python development,

·       Control-M

·       DOS Windows Command

. Aldon, Jenkins and Big Bucket

About the Company

Our client is a leading provider of document solutions and digital imaging services, specializing in secure document management, archiving, and workflow processing. You will provide professional, timely,and accurate operational support to the services and solutions team. The role is responsible for reporting, administrative coordination, and operations support, including maintaining  internal reporting systems built on Power Apps and Power BI (e.g., Productivity Dashboard, Utilization Dashboard). You play a critical part in ensuring that the team's operational processes, deployment activities, and service delivery to customers run smoothly and efficiently.

Responsibilities
Business Support – Reporting & Monitoring:

• Manage and provide monthly reports to key stakeholders: Consolidated Oracle Time and Labor (OTL) report for internal review and submissions for project cost allocation. Labour Utilisation Dashboard for delivery resources relating to the services and solutions projects and for the senior leadership team
• Manage highly confidential project financials in compliance with corporate information security policies
• Support project cost management for identified key projects by monitoring actual vs planned expenditures to ensure accountability and cost efficiency

Business Support – Service Deployment Activities:

• Coordinate and track online software and professional services deployment through the operations hub for all business solutions portfolios
• Manage customer inventory assets (e.g., card readers, media kits, software media) including proper identification, tracking, and stock drawdown support for engineers.

Departmental Digital Transformation Initiatives:

• Participate in business process improvement initiatives and crossfunctional operations projects.
• Serve as a system administrator and validator for the team's OneConnect (OneInvoice: eApproval module for 3rd party invoices / OneTime).
• Administer and support the team's digital systems using PowerApps, PowerBI and Power Automate

Programme and Events Management:

• Coordinate logistics for internal events, meetings, and workshops, including venue arrangements, participant communications, and preparation of materials.
• Ensure compliance with internal policies, processes, and audit requirements.
• Support additional stretch assignments as part of professional development and exposure across the organization (as required).

Requirements

• NITEC in Business Administration, Information Technology
• Must have prior experiences in Power BI, Power Automate and Power Apps
• Proficiency in Microsoft Office applications
• Strong analytical, organizational, and problemsolving skills.
• Good written, verbal, and interpersonal communication abilities.
• High attention to detail and ability to manage multiple tasks simultaneously.
• Demonstrated discretion with handling confidential information.
• Ability to exercise judgement and initiative in response to enquiries.
• Proficiency in data analytics tools and techniques to identify trends and support department objectives.

If you are interested in this role and would like to discuss the opportunity further please click apply now or email Chew Kai-Xinn at kaixinnchew@morganmckinley.com for more information.

Only shortlisted candidates will be responded to, therefore if you do not receive a reply within 14 days please accept this as notification that you have not been shortlisted.

Morgan McKinley Talent Solutions

Morgan McKinley Pte Ltd EA Licence No: 11C5502

EAP Registration No: R2196712

EAP Name: Chew Kai-Xinn

About the role

We are looking for a Security Engineer who thrives at the intersection of deep technical defense and high-level trust building. You won't just be configuring firewalls; you will be the guardian of our customer promise. You will own our security certifications, architect our defenses, and act as the technical voice of security when speaking with our global enterprise partners.

How you’ll contribute

● Architect Defense: Design, build, and maintain security layers across our cloud

infrastructure (AWS/Azure/GCP) and AI pipelines.

● Own Compliance: Lead the end-to-end process for obtaining and maintaining ISO 27001

and SOC 2 Type II certifications. You’ll ensure our internal processes aren't just "compliant"

but genuinely secure.

● The Voice of Trust: Act as the primary technical point of contact for customer security

inquiries. You’ll answer detailed security questionnaires and join calls with enterprise CISOs

to explain our posture.

● Incident Response & Hunting: Monitor for threats, lead incident response drills, and

conduct regular penetration testing and vulnerability assessments.

● Secure SDLC: Work closely with our engineering team to integrate security into the CI/CD

pipeline, performing code reviews and promoting "Security by Design."

● Privacy Advocacy: In the spirit of a privacy-first company, you will ensure data minimization

and encryption standards are world-class.

What you’ll bring

● Experience: 4+ years in Security Engineering, preferably in a high-growth SaaS or

privacy-focused environment.

● Compliance Fluent: You have a proven track record of successfully navigating SOC 2 or ISO

27001 audits.

● Technical Breadth: You are comfortable with container security (Kubernetes), cloud

infrastructure (Terraform/IaC), and modern identity management (Okta/SAML).

● Communicator: You can translate complex security concepts into plain English for customers

and stakeholders. You are patient, empathetic, and professional.

● Adaptive: You enjoy the "dynamic" nature of AI. You are comfortable securing LLM-based

applications and understanding the unique risks they pose (e.g., prompt injection, data

leakage).

● Mission-Driven: You believe that privacy is a fundamental right and are passionate about

protecting user data.

Role Responsibilities:

• Perform security duties at assigned posts and areas within the company property.
• Be vigilant always, monitor people/crowd and property to maintain security and safety for all.
• Respond to all emergencies and alarms.
• Active participation in handling/managing potential safety hazards including fire alarms, emergency situations, bomb threats and building evacuation.
• Respond to first aid incidents and apply effective first aid skills for visitors.

Job Requirements:

• Secondary school education.
• Attained PLRD Senior/Security Office Grade.
• Experience in Security / Construction industry is an advantage.
• Able to work overtime when necessary.
• Possess initiative and a good team player,
• Fit and healthy
• Bilingual in English and Chinese.
• Location: Potong Pasir / MacPherson

Job Responsibilities:

• Conduct regular patrols and security checks within hotel premises and report any suspicious, maintenance and/ or hazardous concerns to the Security Manager.
• Provide crowd and traffic control within the premises, including during VIPs visits and official events.
• Investigate and report all allegations of theft, criminal damage and other incidents to the Security Manager.
• Prepare Incident Report pertaining to all safety and security related incidents after the necessary actions have been taken.
• Manage undesirable behavior in a professional manner, intervene and defuse potential altercations.
• Constantly remain updated on fire evacuation procedures, and handle catastrophic situations such as bomb threats and evacuation procedures effectively.
• Oversee carpark operations and render assistance where necessary.
• Assist Front Desk Office with luggage and transport arrangements.

Requirements:

• Minimum secondary education or equivalent.
• At least 1 year of experience in the hospitality industry.
• Holder of a valid security license issued from the Singapore Police Force.
• Ability to maintain a sound sense of judgment in emergency situations.
• Mature and positive individual.
• Good communication and interpersonal skills.
• Completed WSQ Security module (Provide Guard and Patrol Services, Handle Security Incidents and Services, Recognise Terrorist Threats)
• First Aid, CPR and AED certified.
• Willing to work 12-hour rotating shifts, including weekends and public holidays.

Job Responsibilities:

• Manage and monitor incoming and outgoing vehicles
• Provide good customer service and communicate effectively with visitors and staff
• Perform access control duties and ensure the safety and security of company premises
• Conduct regular clocking and patrolling duties

Job Requirements:

• Basic PC knowledge
• Able to perform clocking duties
• Good communication and interpersonal skills

Product area

The Core team builds the technical foundation behind Google’s flagship products. We are owners and advocates for the underlying design elements, developer platforms, product components, and infrastructure at Google. These are the essential building blocks for excellent, safe, and coherent experiences for our users and drive the pace of innovation for every developer. We look across Google’s products to build central solutions, break down technical barriers and strengthen existing systems. As the Core team, we have a mandate and a unique opportunity to impact important technical decisions across the company.

Job description

There's no such thing as a "safe system" - only safer systems. Our Security team works to create and maintain the safest operating environment for Google's users and developers. As a Security Engineer, you help protect network boundaries, keep computer systems and network devices hardened against attacks and provide security services to protect highly sensitive data like passwords and customer information. Security Engineers work directly with network equipment and actively monitor our systems for attacks and intrusions. You also work with software engineers to proactively identify and fix security flaws and vulnerabilities.

You use your industry experience to own and drive the resolution of complex security incidents, policy questions and technical security issues.

Additional job description

As a Staff Security Engineer for Enterprise Security AI, you will serve as a foundational technical leader driving critical enterprise security initiatives. In this role, you will scale our operations by managing complex projects encompassing security consulting, risk management, vulnerability response, and remediation. Your primary focus will be building security capabilities to secure Alphabet’s rapidly expanding use of agentic AI workflows. This involves designing novel prevention and containment strategies and partnering with engineering teams to create paths for secure AI development.

You will guide strategic direction and foster collaboration across enterprise security domains. You will need a background in security engineering and the cross-functional influence necessary to solve ambiguous, large-scale problems. Leveraging expertise in threat modeling, security assessments, access controls, and data protection, you will architect preventative guardrails and mitigate new risks introduced by first and third-party AI agents.

Qualifications

Job responsibilities

• Contribute to the development of paths for AI use within Alphabet by validating existing advice and guidelines, identifying gaps, and proposing improvements in collaboration with security engineering partners.
• Propose and validate prevention capabilities to significantly reduce the risk of first-party and third-party agentic AI use, such as ensuring policy adherence and preventing execution of risky actions, by working with security risk leads responsible for reducing Google’s top cybersecurity risks.
• Drive decisive containment and remediation when high-risk or unauthorized agentic AI use is identified, including suspending rogue agents and executing ongoing remediation tasks.
• Partner with adjacent enterprise security teams, such as detection and response, identity, access, and endpoints, to ensure cohesive strategies for reducing risk from agentic AI use.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• 8 years of coding experience in one or more general purpose languages (e.g., Python, C, C++, Java, Go).
• 8 years of experience with security engineering, computer and network security and security protocols.
• 5 years of experience with security leading teams in a technical capacity or leading technical risk analysis in an enterprise environment.

Preferred qualifications

• Experience in building, deploying and reviewing automation for complex security workflows, including use of both AI-driven and traditional automation tools.
• Understanding of offensive security techniques and threats, designing and building security features to address these threats and managing large-scale enterprise security controls rollouts.
• Ability to partner with global stakeholders to align technical strategies and security initiatives with broader organizational objectives.

Job Summary

Support digitalisation initiatives by developing dashboards to improve visibility of operational risks and hazards. This role focuses on creating user-friendly data visualisation tools to enhance workplace safety and decision-making.

Job Responsibilities

• Design and develop dashboards to visualise risks and hazards across operational areas
• Gather and organise data to ensure accuracy and clarity in reporting
• Work with stakeholders to understand requirements and improve dashboard usability
• Maintain and update dashboards to reflect latest data and insights
• Support digitalisation and process improvement initiatives

Requirements

• Diploma in a relevant field (e.g. Engineering, IT, Data Analytics)
• Knowledge of dashboard tools such as Power BI, Power Apps, or similar platforms

All qualified applicants, please click “ APPLY NOW”

Or you may send in your resume to:

Whatsapp: https://wa.me/+6597430026  

Email : kimlow@recruitexpress.com.sg

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Responsibilities:

• Conduct business requirements analysis for CRM, website, and customer service transformation initiatives by engaging stakeholders across headquarters and schools.
• Perform process mapping and optimisation, identifying inefficiencies and designing improved workflows leveraging AI and self-service capabilities.
• Analyse existing CRM systems, identify capability gaps, and define requirements for AI-enabled customer service features and system integrations.
• Gather and document requirements for internet-facing applications and knowledge management systems, including user stories, functional specifications, and user journeys.
• Perform data analysis to identify trends, define KPIs, and support improvements in customer service performance and website usage.
• Produce key documentation including BRDs, functional specifications, process flows, and traceability matrices.
• Support testing and quality assurance, including developing UAT scenarios and validating solutions against business requirements.
• Facilitate stakeholder workshops, training, and change management to support system adoption and process improvements.

Requirements:

• Minimum 4 years of business analysis experience in digital transformation or system modernisation projects
• Experience analysing CRM systems, customer service processes, and internet-facing applications
• Strong knowledge of requirements gathering, process mapping, and solution design
• Experience in data analysis, performance metrics, and UX/customer journey mapping
• Understanding of AI/automation technologies, data governance, security, and compliance
• Excellent analytical, communication, and stakeholder management skills
• Proficiency in business analysis tools, documentation, and requirements management
• Experience with CRM platforms (Salesforce, Microsoft Dynamics, ServiceNow)
• Knowledge of knowledge management systems and information architecture
• Familiarity with Singapore Government Tech Stack and integration frameworks
• Exposure to AI-powered customer service solutions, chatbots, or contact centre operations
• Business analysis certification such as CBAP or CCBA is an advantage.

HOW TO APPLY:
Interested applicants, kindly send your resume in MS WORD format to dicksern@trustrecruit.com.sg or please click on “Apply Now” and provide the below details in your resume.

• Last drawn salary
• Expected salary
• Notice period
• Reason for leaving

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).
Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Lim Dick Sern (Dick Sern)
EA Personnel Reg No: R22106832

KEY RESPONSIBILITY

• Assist in collaborating with end users to define their data needs and requirements for dashboard products.

• Coordinate with the external vendors to ensure the timely delivery of dashboard data products

• Monitor the usage & adoption rate and collect user feedback of all products

• Provide ongoing support and improvements to the dashboard data products based on user feedback and changing requirements.

• Any other general administrative duties/ad-hoc projects as assigned by immediate supervisor

REQUIREMENTS
• Degree in related fields
• Relevant working experience in building dashboard is a plus

Jessica Nguyen Huynh Thanh Truc

CEI Reg. No. R23113787

EA License No. 99C4599

We regret that only shortlisted candidates will be notified.

Job Description

• Industry/ Organization Type: Security
• Position Title: Security Officer
• Working Location: Island Wide
• Working Hours: 5 days / 6 days (Alternative shift) (7.30am - 7.30pm / 7.30pm - 7.30am)
• Salary Package: Basic Salary $3,500 + Variable Bonus
• Duration: Permanent Role

Key Responsibilities

• Oversee security for 10-15 properties grouped by location to minimize travel.
• Perform security tasks such as clocking, identifying threats, incident reporting, and emergency response.
• Handle alarms and on-site emergencies like fires.
• Investigate incidents, manage situations, and report results.
• Patrol and conduct clocking duties as per shift schedule.
• Ensure compliance with building rules and report any issues.

APPLY NOW!!!

• Must have a valid PLRD license with RTT, CSSPB, and PAPP training.
• Customer-focused with good communication skills.
• Completed mandatory security training modules.
• Training provided for newcomers without experience or training.
• Available to work on weekends and public holidays.
• Possess Class 2 driving license and own motorbike for patrols.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #72592 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781