Total 2,477 job vacancies in Singapore

Position Summary

The Service Hub division at BCS provides operational support to BCS and participants. The division ensures seamless participant onboarding/offboarding, effective coordination of participant support, operational reporting, secure certificate management, timely issue resolution and service processing, as well as operational excellence.

The Service Desk Support will be the first point of contact for external institutional users and will be responsible for managing the service desk and providing crucial support in ensuring effective incident management, timely communication with participants and schemes owners, and efficient processing of service requests. The individual is responsible for ensuring round-the-clock support to maintain operational continuity for critical payment systems, coordinating release notifications and activities, and upholding service quality standards in alignment with organisational and regulatory requirements.

Key Responsibilities

Service Desk & Customer Experience

• Manage service desk operations, ensuring delivery of excellent and consistent customer service across all touch points, including emails and phone
• Serve as the primary point of contact for customer inquiries and requests, resolving issues efficiently and escalating as necessary
• Collaborate with IT and vendors to provide timely and accurate advice to customers
• Manage incident resolution, leveraging experience with ServiceNow ITSM and CSM platforms
• Ensure all incident root cause analysis and downtime resolutions are tracked and reported, providing updates to relevant stakeholders (e.g., SCHA)

Incident and Service Request Management

• Handle participants' service incidents and requests across CTS, FAST, IBG, PayNow, and Cross-Border services
• Ensure all incidents and enquiries are logged, tracked, and resolved within the agreed Service Level Agreements (SLAs)
• Ensure clear and timely communication of Root Cause Analysis (RCA) and resolution of incidents to participants and schemes

Release Notifications and Coordination

• Ensure timely notifications to participants on all upcoming UAT and production releases
• Coordinate release activities with all stakeholders to ensure smooth implementation

Requirements

Education and Experience

• Diploma or Bachelor’s degree in Operations Management, Business Administration, or any related field
• Minimum one year of experience in service desk management or IT operations, preferably within the payment or financial services industry
• Demonstrated success in handling incident management, root cause analysis, and service request fulfillment
• Prior experience working in 24/7 operational environments is preferred

Skills and Knowledge

• Good understanding of payment systems such as Cheques, Funds Transfer, Interbank GIRO, PayNow, and Cross-Border services
• Strong communication skills, with the ability to convey information clearly and effectively to both internal (e.g. L2/L3 Tech Teams) and external stakeholders (e.g., participants, scheme owners)
• Knowledge of regulatory and compliance requirements related to payment systems is an advantage

We are looking for someone to provide administrative and operational support to agents across PWR and Marketplace, ensuring smooth processes, timely communication, and a seamless agent experience.

Responsibilities

1. Onboard and support users in effectively adopting and utilizing the platform’s features and services.
2. Source, evaluate, and identify relevant products, services, and opportunities that add value to the community and its clients.
3. Manage subscription renewals and engage prospective users to drive platform growth and user adoption.
4. Assist with presentations, user enquiries, and day-to-day community engagement activities.
5. Conduct system testing, identify enhancement opportunities, and provide feedback to improve functionality and overall user experience.
6. Perform ad-hoc tasks as assigned to support the department needs.

Requirements

1. Diploma or Degree in any discipline.
2. Strong communication and interpersonal skills.
3. Proactive, organised, and detail-oriented.
4. Comfortable presenting and training users.
5. Tech-savvy with a willingness to learn and improve digital systems.
6. Customer-focused and able to work independently.

Benefits

1. Conducive Work Environment
2. Opportunities for Growth and Progression
3. Annual Leave up to 21 days
4. Festive Leave of 3 days
5. Work From Home Leave up to 24 days (if applicable, based on the job nature)
6. Birthday Leave and Birthday Benefit
7. Medical and Insurance Benefit
8. Dress Code : Smart Casual

Other Information
Working Location: Toa Payoh (HDB Hub near Toa Payoh MRT Station)
5-day work week, Mondays to Fridays: 9.00am to 6.00pm

Interested candidates are invited to submit a comprehensive resume, stating the current and expected salary, date of availability via APPLY NOW button.

We regret that only shortlisted applicants will be notified.

You will support office operations by managing customer feedback and complaints, issuing invoices, handling monthly administrative tasks, maintaining attendance records, and updating inventory and store data. You will work closely with the operations manager to ensure smooth daily functions.

Working timing 9am -6pm

Responsibilities

• Communicate with customers to collect feedback and resolve complaints effectively
• Prepare and issue accurate invoices to customers
• Perform monthly administrative tasks to support office operations
• Maintain and update tele attendance sheets daily
• Collaborate closely with the operations manager to coordinate office activities
• Update inventory and store records to ensure accurate stock information

Key Responsibilities

• Act as the primary liaison with external network and infrastructure vendors.
• Monitor network and system health, managing incident response and escalation where required.
• Maintain server environments, including hardware oversight and system configuration.
• Execute scheduled maintenance activities such as backups, patch management, and updates.
• Provide user support for the Flux trading system, including access setup and troubleshooting.
• Deliver technical support for end-user devices, covering deployment, upgrades, and issue resolution.
• Lead coordination of complex technical problem resolution across internal teams and third parties.
• Implement infrastructure improvements and optimisation initiatives.
• Produce and maintain IT documentation, operational procedures, and governance standards.
• Conduct security reviews and support implementation of protective controls.
• Participate in infrastructure-related projects including migrations, rollouts, and upgrades.

Requirements

• Diploma or Bachelor's Degree in Information Technology, Computer Science, Information Systems, or a related discipline.
• Proficient in Microsoft Excel, including the use of advanced functions, data analysis, reporting, and spreadsheet management.
• Strong knowledge of enterprise IT infrastructure, cloud environments, and system operations
• Exposure to financial services, trading, or other fast-paced operational environments would be advantageous
• Comfortable working in a shift-based environment to support business and operational needs.

Working Arrangement

• Able to support a rotating 9-hour shift schedule between 9:00 AM and 11:00 PM.

Company Overview

JusConnect Services (JCS) delivers document production services using traditional and modern technologies to provide effective solutions tailored to client needs.

Job Summary

You will produce high-quality electronic and hard copy documents to support legal professionals by working independently and collaboratively using various software and office equipment.

Responsibilities

• Handle confidential documents with care to ensure security and accuracy during document production
• Quickly learn and apply new tasks and technologies to maintain an efficient workflow
• Collaborate with team members to complete document-related tasks accurately and on time
• Take ownership of assigned jobs by ensuring accuracy and meeting deadlines consistently
• Maintain a professional and positive attitude when interacting with clients and team members
• Independently manage routine document production tasks while demonstrating patience under pressure
• Use software, equipment and AI tools proficiently to create, edit, and manage documents effectively
• Analyze client requirements to develop and deliver high-quality documents that meet their needs

Sales Support Assistant

Responsibilities

• Assist the sales team in preparing accurate quotations, proposals, and sales documents to support customer acquisition
• Follow up on customer inquiries and sales opportunities to maintain engagement and drive sales growth
• Coordinate with customers to confirm order details and resolve issues promptly
• Maintain and update customer records to ensure accurate sales follow-up and data integrity
• Process customer orders accurately and efficiently to meet customer requirements
• Coordinate with operations and logistics teams to ensure timely order fulfillment and delivery
• Monitor order status and provide regular updates to customers and sales coordinators to manage expectations
• Prepare sales follow-up reports to track performance and support decision-making
• Maintain organized filing systems and documentation related to sales activities for easy retrieval and compliance

Required competencies and certifications

• Proficient in Microsoft Office Suite and ERP systems to manage sales and order processing tasks effectively
• Strong command of IT tools and shipping software to support sales and logistics coordination
• Ability to work precisely and meet objectives and deadlines in a fast-paced environment
• Fluent in English to communicate clearly with international customers and internal teams

Preferred competencies and qualifications

• Experience serving marine customers for 6 months to 1 year to understand industry-specific needs and customer expectations
• Additional language skills to enhance communication with diverse international clients

About MTFA

The Muslimin Trust Fund Association (MTFA) is a charity committed to supporting the underprivileged in our community through a myriad of services, including but not limited to offering shelter to orphans and youths at risk, facilitating subsidized medical treatments, and administering financial aid through various programs.

Guided by our principle of "Towards a sincere pursuit of Ihsan", we aim to continuously create positive impacts within the communities we serve.

Role Overview

We are looking for a proactive, detail-oriented IT Support Executive to deliver reliable day-to-day IT operations and Level 1 support across MTFA locations in Singapore (HQ, DI/DIL, IKCs, IC, IEH/childcare). You will manage incident resolution, keep tickets and knowledge tidy, handle device and account lifecycle, and ensure smooth onboarding/offboarding so staff can work securely and without friction. You’ll operate under the IT head and partner closely with the IT Operations Executive (L2/L3).

Key Responsibilities:

1. Incident & Ticket Management

• Respond promptly to user tickets via portal/chat/phone and provide clear updates through to closure.
• Triage and resolve L1 incidents (workstations, standard apps, printing/Wi-Fi); escalate to L2/L3 per runbook.
• Log every case in the ITSM platform with accurate category/priority, SLA timer, and resolution notes (link a knowledge article where applicable).

2. IT Asset & User Support (Singapore sites)

• Manage laptops/desktops, peripherals, and loaners; coordinate repair/RMA when required.
• Enrol, configure, and troubleshoot endpoints using the endpoint-management platform (MDM) in line with policy.
• Reimage/re-enrol devices to restore compliance or during tech refresh.

3. User Onboarding & Offboarding (Identity & Access)

• Execute standard account and access tasks in the collaboration/identity suite via runbooks (joiners, movers, leavers).
• Conduct IT onboarding for productivity and collaboration tools.
• Secure offboarding: disable accounts, revoke sessions/MFA as required, reclaim licenses, back up user data per SOP, and wipe/re-provision devices.

4. Documentation & Reporting

• Document technical issues, resolutions, and maintenance activities.
• Prepare periodic IT support reports for management review.
• Maintain updated records of configurations, procedures, and user manuals.

5. Daily & Weekly Operations

• Monitor endpoint compliance (encryption, patch status, MDM policies) and perform basic network health checks (Wi-Fi/printing/meeting rooms).
• Maintain the IT asset register and accurate device/user records.
• Surface recurring issues and propose quick fixes; keep end-user knowledge-base articles current.

6. General IT Support

• Perform basic connectivity triage (device/app/Wi-Fi symptoms); escalate persistent LAN/VPN issues to L2/L3 with clear notes.
• Provide on-site support across MTFA locations and events when needed.

Core Skills

• Comfortable using computers and smartphones (installing apps, basic settings, printing).
• Clear, friendly communication and strong customer-service mindset.
• Structured problem-solving: identify the issue, follow steps, document what you tried, confirm resolution.
• Able to learn new digital tools quickly; follow checklists/runbooks accurately.
• Good record-keeping and documentation (notes, guides, simple screenshots).
• Team player who can manage priorities and follow up until tasks are closed.

Qualifications & Requirements

• ITE or Diploma in any discipline (or equivalent experience).
• IT experience useful but not required — fresh grads welcome; training provided.

Nice to have (we’ll train if you don’t have these yet)

• Basics of user accounts and shared folders/resources.
• Familiarity with ticketing/helpdesk tools and remote support.
• Simple network triage: distinguish device/app vs. network issues; check IP/config; run a quick connectivity test (e.g., ping/speed).
• Comfort with office productivity tools (docs, spreadsheets, slides).
• Curiosity to learn new technologies and simple automation (e.g., following a script or template) to improve repeatable tasks.

Working Conditions

• May require occasional after-hours or weekend support for system maintenance or urgent troubleshooting.
• Some travel between different work sites may be required.

PDPA Notice: By submitting your application, you acknowledge that you have read and agree to our Privacy Policy (https://www.mtfa.org/privacy-policy) regarding the collection, use, and disclosure of your personal data.

Job Summary

Looking for a technical windows expert for all Cloud operations services (Windows) in the organization. As such, he/she will provide support and act as the last level of escalation point for all production support activities within the operations team. Will be accountable for the overall health and stability of the technical solutions within their scope and has to work effectively with technical peers such as architects, peer experts and project teams on technology road maps and projects. They will have control over the scope of technical activities, develop best practices, manage knowledge and ensure the necessary trainings are imparted to the team wherever applicable.

The team operates and delivers projects for its infrastructure scope covering Cloud Windows OS, Failover Cluster, Hyper-V, VMware, AWS, GCP, and HPE DL/Synergy/Simplivity/Alletra series hardware.

Job Detailed Description

An Expert has a wide spectrum of responsibilities and actions.

As an expert of his/her team, he/she:

• assigns technical tasks and manages delegation for technical issues,
• animates the team to encourage collaboration and sharing of best practices,
• has a role in supporting technical skills development and provides training when required.
• supports new technologies and leverages them to provide consistency of service across streams,
• manages service improvements for all Windows services supported throughout the organization,
• documents, reviews, maintains and shares relevant technical information to the team
• provides technical direction, supports services both proactively and reactively to maintain the availability and reliability of system infrastructure in accordance to the SLA,
• focuses on automation and optimum use of the team to improve efficiency,
• drives and delivers root cause for any high severity issue,
• reviews technology changes to identify potential risks,
• is responsible for problem management and resolution.

As an experienced professional in Windows, he/she:

• supports his/her team during diagnosis when technical issues rise in his/her scope of expertise,
• is aware of the global IT structure so that he/she anticipates interrelationships within the organization,
• engages with technical peer, Service managers, Architect and project teams on technology roadmap and projects,

• facilitates transformation projects and suggest future directions for new areas of improvement and change,
• guarantees the production readiness and license to operate of new projects and solutions,
• is available and able to drive technically, any complex or high severity incidents that occur within the scope of their role,
• actively engages to understand new technologies and technology trends and reviews them with a view to incorporating them into the operations,

As the escalation point of contact for Clients, he/she:

• manages the daily relationship with Clients including planning, requests clarification, risks mitigation and service quality.

Legal and Regulatory responsibilities, he/she:

• complies with all applicable legal, regulatory and internal Compliance requirements, including, but not limited to, the Singapore Compliance manual and Compliance policies and procedures as issued from time to time; Financial Security requirements, including, but not limited to, the prevention of Financial Crime and Fraud including reporting obligations to the Money Laundering Reporting Officer.
• maintains appropriate knowledge to ensure to be fully qualified to undertake the role.
• completes all mandatory training as required to attain and maintain competence.

Job Specific Environment and/or Organization

• Working hours will be in rotating shifts and primarily to cover Europe business hours
• On-call support will be expected on a rotational basis on both weekdays and weekends

Candidate Profile

Mandatory track record

• 7+ years of experience in managing Windows environment with about 3-5 years of experience in financial institutes.
• Subject matter expert on core technologies – Windows OS, Hyper-V and Failover Clustering.
• Knowledge of VMware technologies (vSphere, vCenter, VROPS, VRLI) will be an advantage.
• In-depth hands-on knowledge/experience with HPE hardware (DL, Synergy, Simplivity, Alletra series).
• In-depth hands-on knowledge/experience with Python, PowerShell and Workflow integration tools.
• Knowledge and/or hands on working experience with patching tools and Active Directory.
• Ability to solve complex problems spanning multiple technologies and disciplines.
• Excellent communication, interpersonal and logical skills.
• Customer service oriented and a strong team player.
• Ability to work under pressure and a commitment to solving issues.

If interested, you can click on “Apply here” or write an e-mail to deeksha.agarwal@adecco.com with your updated resume.

NOTE: - Only shortlisted candidates will be contacted back.

Thanks & Regards

Deeksha Agarwal

EA Licence No.91C2918

Personnel Registration No.  R26161520

The L1 Production Support Analyst serves as the first line of support for Java/Web-based applications supporting Product Risk and Market Risk systems. The role focuses on monitoring, incident triage, basic troubleshooting, and coordination with L2/L3 teams to ensure application availability and stability.

Key Responsibilities

• Monitor applications, batch jobs, and alerts.
• Perform initial issue analysis and resolution using runbooks.
• Log and manage incidents in ticketing tools.
• Escalate issues and support major incident calls.
• Assist with release and maintenance validation.

Skills & Experience

• Basic knowledge of Java/Web applications, Unix/Linux, and SQL.
• Familiarity with ticketing and monitoring tools.
• 1–3 years of IT support experience.
• Good communication and willingness to work shifts/on call.

Job Summary

Support and coordinate sales activities to ensure smooth communication among customers, sales, operations, logistics, and finance teams while maintaining high customer satisfaction.

Responsibilities

• Coordinate daily sales activities to support the sales team in meeting sales targets.
• Prepare and follow up on quotations and proposals to facilitate sales processes.
• Maintain clear communication between customers and the sales team to ensure alignment.
• Monitor sales inquiries and provide timely responses to customers to enhance satisfaction.
• Process customer orders accurately and efficiently to ensure order fulfillment.
• Collaborate with order processing, warehouse, and logistics teams to ensure timely delivery.
• Track order status and proactively update customers on delivery schedules.
• Resolve order-related issues and discrepancies to maintain smooth operations.
• Serve as the primary contact for customers regarding order status, documentation, and service requests.
• Handle customer inquiries, complaints, and feedback professionally to build trust.
• Build and maintain strong relationships with existing customers to support retention.
• Prepare sales reports, order summaries, and performance tracking reports to inform management.
• Maintain accurate customer records, contracts, and sales documentation for compliance.
• Ensure proper filing and record management of all sales-related documents.
• Assist in preparing monthly sales forecasts and management reports to support planning.
• Coordinate shipment schedules with logistics to ensure timely dispatch.
• Monitor shipment progress and communicate updates to customers and internal stakeholders.
• Work closely with finance to ensure invoices and payment documentation are processed correctly.
• Use Microsoft Office Suite and ERP systems proficiently to manage sales and order data.
• Apply precision and meet objectives and deadlines consistently in daily tasks.

Preferred competencies and qualifications

• Fluent English communication skills to engage effectively in international settings.
• Experience with shipping software and key IT tools relevant to sales and logistics.
• Minimum 2 years of experience serving marine customers.

We are looking for a dynamic, detail-oriented, and communicative professional to join our team. In this dual-function role, you will be the heart of our customer operations—managing day-to-day administration, delivering exceptional customer support, and driving revenue flow by managing payment collections via messaging and phone channels.

Work hours: 9 AM - 6.30 PM
Working days: Monday to Friday

Responsibilities:

• Omnichannel Customer Support: Respond to customer queries promptly and professionally through Meta Messenger and WhatsApp, ensuring a seamless and satisfying customer journey.

• Engaging Communication: Handle friendly inbound and outbound calls to resolve customer inquiries, provide product/service information, and deliver exceptional phone etiquette.

• Payment Collection & Follow-up: Proactively manage accounts receivable by reaching out to customers via WhatsApp and phone calls to facilitate, secure, and confirm payments in a tactful, professional manner.

• Partner & Logistics Coordination: Collaborate closely with external partners to coordinate delivery schedules and installation services, ensuring a smooth, timely process for our customers.

• Order & Issue Management: Maintain effective communication with partners to facilitate efficient order processing and swift resolution of any fulfillment issues.

• Database & Record Management: Update and maintain the company's database with accurate, real-time data regarding customer interactions, payment statuses, and order updates.

• Administrative Excellence: Support daily business operations by organizing customer records, preparing operational reports, and coordinating with internal teams to streamline workflows.

• Continuous Improvement: Monitor customer interactions and feedback to identify trends, suggesting actionable areas to improve overall service delivery.
  

Requirements:

• Education: Diploma in Business Administration, Communications, or a related field.

• Experience: Minimum of 2 years of experience in a blended customer service, administrative, or credit control/collections role.

• Communication Skills: Exceptional verbal and written communication skills. High proficiency in digital messaging platforms (Meta Messenger, WhatsApp) and a friendly, professional phone etiquette are essential.

• Soft Skills: Highly tactful and persuasive, with the ability to handle payment and collection conversations firmly yet politely.

• Tech-Savviness: Proficient in Microsoft Office (Word, Excel) and Google Workspace (Docs, Sheets, Drive).

• Organization: Strong organizational and time-management abilities to multitask and prioritize effectively in a fast-paced environment.

• Attention to Detail: Meticulous and detail-oriented, with a proven track record of accuracy in database management and administrative tasks.

Responsibilities

• Provide Level 2 production support for business applications and batch jobs
• Monitor applications, troubleshoot incidents, and ensure SLA compliance
• Support and maintain Java/J2EE applications in Linux/Unix environments
• Develop and maintain Python and Shell scripting for automation and operational support
• Execute SQL queries, analyze logs, and perform issue resolution
• Support application deployments, job scheduling, and system monitoring
• Work closely with development and infrastructure teams for issue resolution

Requirements

• Degree in IT, Computer Science, or related field
• Minimum 2 years of experience in application
• Hands-on experience in Python,Shell scripting, SQL, and Linux/Unix
• Basic knowledge of Java/J2EE applications
• Knowledge of web applications, batch jobs,  JBOSS, MariaDB, SQL,
• Knowledge of Job scheduling, MQ setup , C:D setup experience is a plus
• Banking industry exposure is a plus
• Strong problem-solving skills, ownership mindset, and good team

About Company:

To make life more connected, entertaining, personalized and productive. Our Client combines passion and purpose to design and deliver smart products, systems, software and services that connect people wherever they are. They lead with integrity, innovate with intention, and drive operational excellence to inspire breakthrough performances that generate customer value and strong shareholder returns

With more then 30000 staff worldwide, More than 50 million vehicles on the road today enjoy an enhanced driving experience, thanks to their audio and infotainment. We extend the same spirit of innovation to the world’s leading performance and sporting venues, providing everyone with the best seats in the house.

Job Description:

- Manage full cycle order fulfillment for company's products and shipments

- Process PO escalation to the supply chain team on products with long lead time

- Release PO into SAP, request stock allocations from relevant team and maintain accurate delivery dates

- Be the customer catalyst monitoring to minimize risk of delay deliveries

- Communicate regularly with the customers, Channels Sales and BD team on issues and proactively provide timely updates

- Coordinate transportation bookings with international freight forwarders and closely monitor the deliveries movement

- Optimize import routes/shipping lanes to minimize transportation costs

- Collaborate with agents to facilitate customs clearance process on import shipments or shipments requires CARNET within APAC

- Coordinate inbound and outbound shipments processing with 4PL/3PL and internal team

- Posting into SAP (e.g. goods receipt, delivery note, stock transfer/adjustment etc.) and release customer’s shipping instruction to 3PL

- Prepare and manage inbound and outbound shipment documents from warehouses (e.g. tax invoices, delivery note, packing lists, etc.)

- Support month end activities, evaluate and identify any shipments that potentially drop out in revenue

- Oversees daily warehouse activities

- Manages inventory accurately and do regular audits/periodic cycle count

- Generates listing of inventory items and ensure physical stock count match system. Reconciles discrepancies if any

- Maintains accurate and up-to-date records and documentation

- Other ad hoc duties as assigned by the company

Job Requirements:

- Preferably Diploma or above in Business Management or related field

- At least 3 years of working experience in Customer Service, Logistics, Supply Chain functions

- Strong proficiency in Microsoft applications (especially Excel skills)

- SAP experience is required. CRM experience will be an advantage

- Knowledge in shipping procedures, air and ocean transportation (key freight terminology, incoterms, multimodal etc.) is a bonus point

- Be result-oriented with great attention to details

- Possesses strong written and verbal communication skills

- A strong team player who enjoys working with diverse cultures

- Ability to handle responsibilities under pressure and ability to thrive in a fast-paced and revenue driven customer service environment while maintaining a positive attitude

- Willing to work overtime to meet deadlines, especially at month end

Compensation:

- Working location: Pasir Panjang, Singapore

- Within walking distance from MRT station

- Working hours: Monday to Friday 9:00am - 6:00pm

- AWS entitlement

- Annual Leave and medical leave

- Medical and dental benefits

- Flexible/ Hybrid work environment

- Having training opportunities in company's university

- Staff's discount for products of company's brand

We are looking for a motivated Business Analyst to support a live production system. This is a hands-on role that combines process analysis with day-to-daysystem support. You will work closely with stakeholders, understand how existing processes work, identify areas for improvement, and help keep the system running smoothly.

Key Responsibilities

•       Understand current processes through discussions, interviews, and data review

•       Identify gaps and recommend practical improvements to existing workflows

•       Work with stakeholders and vendors to define and document future-state processes

•       Produce clear process documentation using standard tools (e.g. Visio, Confluence, draw.io)

System Support& Operations

•       Handle L2 support tickets and perform basic system troubleshooting

•       Manage small enhancements and change requests from intake through to delivery

Requirements

Experience

•       Minimum 3 years of relevant experience with someone having experience working on or supporting a live production or operational system

•       Hands-on experience handling L2 support tickets or basic system troubleshooting

•       Familiarity with ticketing or ITSM tools (e.g. Jira, ServiceNow)

•       Exposure to Agile or ITIL practices

•       Basic SQL or data querying skills

•       Good communication skills — comfortable running meetings and writing requirements

Job Summary

We are seeking a motivated and organised Business Operations & Executive Support Associate to assist management with daily operations, coordination, and internal activities. This entry-level role offers exposure to business processes and the development of organisational and communication skills.

Responsibilities

• Assist management in executing daily business operations and coordinating activities to support smooth workflows
• Maintain organised records and documentation to ensure accurate information management
• Manage schedules, appointments, and meeting arrangements to optimise time and resource use
• Prepare basic reports, spreadsheets, and presentation materials to support business communication
• Update and maintain internal databases and records for operational accuracy
• Liaise effectively with internal teams, vendors, and external stakeholders to facilitate communication and task completion
• Coordinate company events, meetings, and training sessions to ensure successful execution
• Follow up on assigned tasks and timelines to support project progress
• Provide ad-hoc support for general business and operational tasks as directed by management
• Support recruitment coordination and onboarding activities when required

Required competencies and certifications

• Strong organisational and coordination skills demonstrated through managing schedules and supporting workflows
• Proficiency in Microsoft Office and Google Workspace applications to prepare reports and manage data
• Effective communication skills to liaise with teams and stakeholders
• Responsible, detail-oriented approach with a proactive attitude to learning and task completion

Preferred competencies and qualifications

• Basic skills in Canva or presentation design to enhance visual communication materials

Experience: 6-9 Years
Role: Production Support Developer

Responsibilities:

·         As a Level 3 Production Support Developer need to Investigate production incidents for root cause; fix defects raised in production environment and support development for CRs.

·         Update Jira, Confluence with change details.

·         Coordinate with peer developers, Platform team to get solution reviewed, code reviewed.

·         Coordinate with testing team to ensure defects are addressed on priority.

·         Participate in daily defect triage meetings, Code handover sessions and other Agile ceremonies.

·         Ensure code merged on regular basis to git.

·         Take end-to-end ownership on production defect fixing until released to production.

·         Guide and manage offshore team.

·         Interface with the development teams, business teams, Level 2 teams, Shared services teams and other teams to achieve desired results.

Requirements:

·         8-10 years of Java-J2EE experience

·         Proficiency with Java 8, Spring, Sprint Boot, Apache Camel, Spring Batch, Git, Maven, DevOps, Junit, Mockito

·         Strong hands-on experience in Micro service and Apache Camel (EIP).

·         Proficiency with SOA, REST/SOAP Web services, JSON/XML, Apache FreeMarker.

·         Good knowledge on REST Architecture constraints.

·         Hands on experience in REST API implementation, creating, maintaining and versioning API’s.

·         Design, develop, and maintain code that meets requirements, is high quality, and performs efficiently and effectively to provide a great customer experience.

·         Write production quality and thoroughly tested code.

·         A professional with extensive knowledge and experience in using the Splunk platform to analyze data, create reports, and visualize information.

·         Experience in developing with testing frameworks such as Junit, Mockito.

·         Hands on experience on shell scripts and proficiency in using Linux/bash shell.

·         Understanding of Continuous build and Integration methodologies.

·         Experience in integrating and using wide variety of open-source technologies and cloud services.

·         Go getter attitude in getting things done with minimal supervision.

·         Able to work extended hours and over weekends to support Prod releases / investigation of Incidents.

·         Respond and participate in major incident responses (24x7)

·         Experience working in a L3/L2 preferable.

·         Support SIT and UAT of code or configuration fixes.

·         •Identify and design improvements to the application (e.g. to reduce technical debt)

·         Escalate and track appropriate problems for software vendors to provide permanent fixes.

·         Experience working on TeamSite from OpenText and Adobe Enterprise Manager is a plus.

·         Prepare and test deployment plan, and seek approval for deployment from change control forum

·         Provide or contribute to reports on incidents, problems, service requests and application changes.

Key Skills:
JAVA, Spring Boot, Linux, Splunk query, Apache Camel integration framework, ObjectDesign and Modeling, DevOps    (Git, Jenkins, Maven, Artifactory, Sonar cube, etc.), IntelliJ, Oracle, Maria DB,SOA,REST/SOAP Web services, JSON/XML, Apache FreeMarker.

Here's the JD for a Software Support Executive, aligned with Amber Creative's positioning:

Company OverviewAmber Creative is a full-service digital agency in Singapore offering web and mobile development, UI/UX design and generative AI services to create user-centric, innovative digital solutions.

Job SummaryWe are seeking a detail-oriented and client-focused Software Support Executive to provide technical support, troubleshoot software issues, and ensure seamless day-to-day operation of digital products and platforms for our clients. The ideal candidate is a strong communicator who can bridge the gap between technical teams and end users, and is comfortable working in an AI-augmented support environment.

Responsibilities

• Serve as the first point of contact for client-reported software issues, handling inquiries via ticketing systems, email, and messaging platforms promptly and professionally
• Diagnose, troubleshoot, and resolve software bugs, configuration issues, and user errors across web and mobile applications
• Escalate complex or unresolved issues to development and engineering teams with clear, well-documented bug reports and reproduction steps
• Monitor and manage the support ticket queue, ensuring SLAs are met and clients are kept informed of progress throughout issue resolution
• Conduct user acceptance testing (UAT) coordination and assist clients through software releases, updates, and go-live transitions
• Create and maintain support documentation including FAQs, user guides, troubleshooting runbooks, and known issue logs
• Liaise with project managers and developers to relay client feedback and surface recurring issues that may indicate systemic defects or UX gaps
• Assist in onboarding new clients to platforms by delivering training sessions and walkthroughs
• Use generative AI tools to draft support responses, summarise ticket histories, and produce client-facing documentation more efficiently
• Identify patterns in support requests and proactively flag improvement opportunities to the product and development teams
• Maintain accurate records of all support interactions, resolutions, and escalations for reporting and continuous improvement

Required competencies and qualifications

• Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field
• 1–2+ years of experience in a software support, helpdesk, or technical customer service role
• Solid understanding of web and mobile application fundamentals, including basic familiarity with HTML, APIs, and databases
• Experience working with ticketing and project management tools such as JIRA, Freshdesk, Zendesk, or equivalent
• Strong written and verbal communication skills with the ability to explain technical issues clearly to non-technical users
• Systematic troubleshooting approach with strong attention to detail and follow-through
• Ability to manage multiple open tickets and competing priorities without dropping the ball

Preferred competencies and qualifications

• Experience supporting SaaS platforms or client-facing digital products in an agency or managed services environment
• Familiarity with software development lifecycles (SDLC) and agile delivery practices
• Working knowledge of generative AI tools (e.g. Claude, ChatGPT) for support workflow augmentation — drafting responses, summarising threads, generating documentation
• Basic scripting or SQL knowledge for log analysis and data lookups
• Understanding of data privacy and security best practices relevant to client data handling (PDPA compliance a plus)

A.Clouet (Singapore) Pte. Ltd. is a wholly owned subsidiary of Denis Group, and we market and distribute leading FMCG brands in Singapore. These include market leaders like Ayam Brand, which is the leading brand in several product categories. We also distribute the Alce Nero range of organic authentic Italian products like Pasta, Pasta Sauce, Olive Oil, etc.

We are currently looking for an individual to join our team as Business Support Coordinator.

Job Responsibilities

• Execute and manage order processing transactions accurately.
• Collaborate effectively with Accounts, Warehouse, Logistics and Sales to mitigate outstanding issues for timely order fulfilment or billing.
• Retrieve purchase orders and submit invoices on customers’ online portal regularly.
• Liaise with Warehouse and Sales for returns from customers.
• Issue Credit and Debit notes when applicable.
• Maintain systematic and complete filing of documents.
• Other administrative tasks as assigned.

Job Requirements

• Candidate must possess at least "N"/ “O” Level, Professional Certificate/NiTEC, Diploma or equivalent
• IT literate with proficiency in Microsoft Office applications
• High attention to details
• Good communication ability, both written and verbal
• Inventory knowledge is an advantage

At Hegen, we redefine the parenting experience with award-winning innovations tailored for mothers and their little ones. As a trusted brand in mother and baby products, our mission is to empower mothers in their breastfeeding journey and ease the transition into parenthood through meaningful products and services. Recognised as one of Singapore’s top 10 fastest growing companies, Hegen takes pride in creating practical solutions that combine thoughtful designs with functionality and sustainability for time-strapped parents.

About the Role

The Associate, Business Production Support will be a key member of the Supply Chain Management team, playing an essential role in driving fulfilment activities for Hegen By Me (HBM), our bespoke product personalisation service. In this role, you will be responsible for ensuring that every product is carefully customised to meet and exceed our customers’ expectations. You will work closely with internal teams to coordinate orders, manage production processes, and maintain high standards of quality and efficiency throughout the fulfilment journey.

This position offers an exciting opportunity to contribute to a customer-focused, detail-oriented operation where precision, creativity, and operational excellence come together to deliver a truly personalised experience.

Key Responsibilities:

• Support the Supply Chain Management team in all HBM fulfilment activities, including accurate documentation and maintenance of administrative records.
• Manage and process HBM orders received through Hegen’s website, performing customisation and personalisation of products to meet customer specifications.
• Collaborate closely with internal teams to coordinate and execute HBM orders efficiently.
• Follow and execute standard operating procedures to ensure the smooth and timely fulfilment of all orders.
• Uphold workplace health and safety standards while operating printing machines, including UV and laser printers.
• Troubleshoot and perform basic maintenance on printing machines to minimise downtime and ensure smooth operations.
• Support the Supply Chain Management team in areas such as warehousing, inventory management, and administrative functions, as required.
• Ensure all personalised products meet the highest standards of quality and consistency.
• Oversee and follow up on day-to-day inventory, logistics, and supply management.
• Perform any other duties as assigned.

Requirements:

• Educational background and working experience in Warehouse/Logistics, Printing, or related field is preferred.
• Basic computer skills are required,with the ability to navigate standard office applications efficiently.
• Knowledgeof Adobe Illustrator and Photoshop will be advantageous
• Familiarity with UV and laser printing processes is highly desirable but not mandatory
• A good team player with a pleasant and proactive personality
• Demonstrates a strong sense of responsibility and commitment to completing assigned tasks accurately and on time.
• Capable of working effectively in a fast-paced environment, managing multiple tasks and priorities efficiently.
• Candidates with no experience with UV and laser printing are welcome as training will be provided.

Equal Opportunity & Data Protection Statement

Hegen is an equal opportunity employer and is committed to building an inclusive and diverse workforce. All employment decisions are based on merit, qualifications, and business needs. By submitting your application, you consent to the collection, use and disclosure of you rpersonal data for recruitment and employment-related purposes in accordance with applicable data protection laws.

Join Us

At Hegen, we are passionate about fostering a purpose-driven, inclusive and collaborative work environment where every team member can thrive. We are committed to supporting personal growth and offering opportunities for career development at every stage of your journey.

Key Responsibilities

• Provide end to end SWIFT SME support for BAU, incidents, and changes.

• Own SWIFT infrastructure and application administration(Alliance Access / Gateway / AMH as applicable).

• Support SWIFT Alliance Cloud migration, cutover, and hypercare.

• Ensure compliance with SWIFT CSP controls, audits, and attestations.

• Coordinate with Infra, Security, Network, Vendors, and Business teams.

• Support future API based SWIFT initiatives and modernization roadmap.

• Maintain runbooks, SOPs, and operational documentation.

Detailed Job Description:

• Provide end to end SWIFT platform support covering BAU operations, incident management, and production stability.

• Act as the primary SWIFT subject matter expert for Alliance Access, Alliance Gateway, and associated components.

• Support the ongoing migration from on premise SWIFT infrastructure to SWIFT Alliance Cloud, including readiness checks, cutover activities, and post go live support.

• Ensure adherence to SWIFT CSP requirements and support all internal and external regulatory audits and attestations.

• Coordinate closely with infrastructure, security, network, compliance, vendors, and business stakeholders to manage changes and resolve issues.

• Support change and release management activities, including deployment planning and risk assessment.

• Participate in future SWIFT modernization initiatives, including API based SWIFT integration planned from 2027 onwards.

• Maintain and update operational documentation, SOPs, runbooks, and knowledge repositories.

• Hands on experience with Alliance Access, Alliance Gateway, SWIFTNet

• Experience in cloud or hybrid SWIFT deployments preferred

Responsibilities:

• Assist couples and guests during marriage solemnisation ceremonies
• Manage queues and registration processes
• Handle basic customer enquiries
• Support self-service kiosks and administrative tasks
• Assist with document verification support

Requirements:

• Minimum 1 year customer service experience
• ITE qualification or equivalent and above
• Computer literate
• Friendly, professional, and customer-oriented

Working Hours:

• Monday to Friday: 8:00am – 5:30pm
• Saturday: 8:00am – 5:30pm
• Public Holidays excluded

Contract Duration:
24 months with an option to extend for 12 months.

Responsibilities:

• Manage daily technical operations of assigned vessels in compliance with company and industry standards.
• Plan and oversee vessel repairs, maintenance, dry dockings, and conversions within budget.
• Monitor vessel performance and implement corrective actions to optimize operations.
• Ensure compliance with environmental, class, and statutory regulations and documentation requirements.
• Coordinate surveys, inspections, certifications, and regulatory approvals with relevant authorities.
• Conduct regular vessel visits, prepare inspection reports, and follow up on corrective actions.
• Prepare operational and management reports for internal review.
• Monitor and control vessel operating budgets and related financial reports.
• Support training and development of crew members and office staff.
• Assist with audits, inspections, and compliance-related activities.

Qualifications

• Possess a Marine Engineer Class 1 Certificate with relevant sea-going experience.
• 4-6 years of relevant tanker experience, including experience as Chief Engineer.
• Strong team player with a hardworking and proactive attitude.
• Good organizational, communication, and hands-on problem-solving skills.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd
EA License No: 20C0270
EA Personnel: Nyon Hock Sen (Aden)
EA Personnel Reg No: R24124070

Responsibilities:

• Report to the Fleet Manager and support the effective implementation of the Company’s Fleet Management System for assigned tanker vessels.
• Ensure all assigned vessels maintain valid statutory, class, flag state, vetting, and trading certifications.
• Ensure vessels are manned in compliance with Safe Manning requirements, STCW regulations, flag state, OCIMF, and tanker industry standards.
• Liaise with Masters and Chief Engineers to plan and execute preventive and long-term maintenance programs.
• Monitor vessel maintenance schedules, inspections, testing activities, and ensure timely completion of PMS and critical equipment maintenance.
• Review and approve technical requisitions, including spares, stores, and repair requirements for tanker operations and cargo systems.
• Monitor vessel performance, including fuel consumption, cargo operation efficiency, machinery reliability, and off-hire prevention.
• Review analysis reports for fuel oil, lube oil, cargo equipment, and machinery, ensuring prompt corrective actions are taken.
• Prepare and monitor vessel operating budgets and expenses, recommending cost-control measures where required.
• Ensure timely submission and review of technical, operational, and tanker-related reports.
• Prepare quarterly reports covering vessel condition, certification status, crew matters, dry docking progress, budget performance, and class status.
• Prepare dry-docking specifications, evaluate shipyard quotations, and coordinate docking projects for tanker vessels.
• Conduct vessel visits, inspections, and audits in line with company procedures and tanker industry requirements.
• Support SIRE/CDI vetting inspections, PSC inspections, internal audits, and oil major compliance requirements.
• Ensure compliance with ISM, ISPS, MLC, MARPOL, SOLAS, and tanker safety standards.
• Review charter party requirements related to tanker operations, cargo handling, voyage instructions, and performance warranties.
• Handle technical incidents, cargo claims, insurance matters, sea protests, and emergency response activities when required.
• Coordinate pre-arrival requirements, ballast water reporting, cargo readiness, and port documentation with vessels and authorities.
• Perform additional duties and responsibilities assigned by the Fleet Manager.
• Approve spares, stores, repairs, and emergency purchases for assigned vessels within authorised limits.
• Recommend crew promotion, transfer, and repatriation matters.
• Review and approve repair and dry-docking invoices upon management approval.
• Conduct performance appraisals for senior ship staff and provide recommendations to the Fleet Manager.
• Undertake additional responsibilities delegated by management.

Qualifications

• Possess Chief Engineer Class 1 / Motor Unlimited Certificate of Competency (CoC)
• Minimum 2 years of sailing experience on tanker vessels, preferably Oil, Chemical, LNG, or LPG tankers
• Prior experience as a Technical Superintendent or in tanker vessel management is advantageous
• Strong technical knowledge of tanker operations, dry docking, planned maintenance systems (PMS), and vessel maintenance
• Familiar with SIRE/CDI inspections, OCIMF standards, and tanker vetting requirements
• Good understanding of ISM, ISPS, MLC, MARPOL, and SOLAS regulations
• Strong analytical, problem-solving, planning, and budget management capabilities
• Effective communication and stakeholder management skills with vessel crew, shipowners, managers, and external parties
• Proficient in PMS and ship management software systems
• Willing to travel for vessel inspections, audits, and dry-docking assignments when required

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd
EA License No: 20C0270
EA Personnel: Nyon Hock Sen (Aden)
EA Personnel Reg No: R24124070

Role Overview

The Technical Manager is responsible for leading the design, deployment, and management of enterprise cloud infrastructure across AWS and Azure platforms. This role drives the adoption of cloud engineering and security best practices to address evolving business requirements and mitigate technology risks. You will contribute to the design, development, and implementation of cloud solutions while ensuring alignment with enterprise architecture standards and strategic technology objectives.

The role also provides technical leadership across both Day 1 (deployment and migration) and Day 2 (operations and optimization) cloud activities, ensuring highly available, secure, and scalable cloud environments.

Job Responsibilities:

• Design and implement cloud architectures, security controls, and governance frameworks in accordance with enterprise security and compliance standards.

• Evaluate and implement new cloud-native services, tools, and deployment models to enhance scalability, resilience, and operational efficiency.

• Recommend cloud technologies, services, and best practices to improve overall system architecture and business capabilities.

• Develop and maintain architecture documentation, operational procedures, and technical standards for AWS and Azure environments.

• Lead the implementation of enterprise cloud solutions and enhancements across Day 1 deployment and Day 2 operational activities.

• Troubleshoot and resolve issues related to cloud deployments, migrations, integrations, and production environments.

• Drive infrastructure automation through Infrastructure-as-Code (IaC), CI/CD pipelines, and cloud monitoring solutions to improve efficiency and consistency.

• Monitor cloud infrastructure performance, availability, security, and costs, identifying opportunities for continuous improvement and optimization.

• Oversee the administration and maintenance of cloud platforms, services, and automation frameworks.

• Develop and execute disaster recovery exercises, failover testing, and resilience simulations for mission-critical cloud workloads.

• Lead incident response efforts, resolve performance bottlenecks, and provide guidance on cloud operational challenges.

Job Requirements:

• Strong understanding of cloud architecture principles, design patterns, and best practices for enterprise-scale environments.

• Proven hands-on experience with AWS and Azure across the full cloud lifecycle, including:

o Day 1: Architecture design, deployment, configuration, and migration.

o Day 2: Operations, monitoring, performance optimization, troubleshooting, and incident management.

• Hands-on experience with Infrastructure-as-Code (IaC) tools such as Terraform, CloudFormation, or ARM templates.

• Proficiency in Python scripting for automation and workflow orchestration is an advantage.

• Familiarity with hybrid and multi-cloud environments; exposure to Google Cloud Platform (GCP) is a plus.

• Strong collaboration and communication skills, with the ability to work effectively in cross-functional, Agile, and DevOps teams.

• Demonstrated analytical thinking and problem-solving skills, with the ability to address complex cloud architecture and operational challenges.

• Strong attention to detail and commitment to delivering secure, scalable, resilient, and cost-efficient cloud solutions.

(EA Reg No: 20C0312)

Only shortlisted candidates will be notified.