Total 2,631 job vacancies in Singapore

We are looking for a System Support Analyst for one of our clients in the commodities sector, and your scope is as follows:

Role & responsibilities:

• Respond to all issues, making sure they are progressed effectively within any defined service levels
• To provide 1st, 2nd, and 3rd line support at the required service levels for all IT solutions that are hosted or managed by an external vendor, with the technical support strategy covering all in-house and vendor-purchased systems in use by the business
• Take ownership and deliver on key projects across the team to ensure continual improvement of service provided
• Constantly providing updates to the knowledge base and documenting new processes
• Work with other internal support groups and vendors of 3rd party systems in order to resolve issues with the implementation or operation of systems and services
• Monitoring business-critical processes and systems
• Where projects are initiated, as required, provide support and assistance in the coordination of activities or management of a third party to deliver developments for that project
• Ensure that deployments are implemented in accordance with the Release and Deployment procedures
• Feed change requests into the weekly CCB for approval and organise implementation where required.

Technical skills & expertise:

• Experience of working in a pressurised, fast-paced environment.
• Proven experience in providing quality customer service
• Proven experience in delivering projects with desired results to deadlines
• Strong understanding of Windows 7/10 and Active Directory, Intune, Office 365
• Experience of working with and troubleshooting issues related to MS Office Suites, including Exchange client support
• Must have hands-on experience with Servers, network equipment and network cabling for the role.
• MCSE or significant experience working with Microsoft Operating Systems and applications is required.
• Exposure to Citrix and Mobile Device Management would be preferable
• ITIL – Incident, Problem, Change, and Asset Management is preferred

Lead the design, development, and deployment of scalable applications using Java and Spring Boot.

• Drive architecture decisions, microservices development, and API integration initiatives.

• Mentor and guide development teams, ensuring coding best practices and code quality.

• Collaborate with stakeholders to gather requirements and deliver technical solutions.

• 8+ years of Java development experience with strong expertise in Spring Boot, Microservices, REST APIs, and SQL databases.

Note: **Prefer someone with more experience with application projects hosted on the cloud**

Employment Type: 1-year contract (renewable)
Eligibility: Singaporean ONLY

Job Overview:

We are seeking a proactive and service-oriented Operations & Support Lead to support the delivery and ongoing operations of a learning technology project deployed at the customer’s site. The successful candidate will represent the vendor team onsite and serve as the primary operational liaison between the customer, project stakeholders, technical teams, and support vendors. The role requires strong operational management capabilities, stakeholder engagement skills, and experience managing support services within a structured and customer-facing environment.

Key Responsibilities

Operations & Service Management

• Oversee daily operational support for learning technology platforms and associated systems

• Monitor system performance, service availability, and operational issues to ensure service continuity

• Coordinate system enhancements, releases, maintenance activities, and operational readiness

• Maintain operational procedures, workflows, and support documentation

• Ensure compliance with organisational policies, governance standards, and service requirements

• Support business continuity and operational resilience initiatives

Incident & Support Management

• Serve as the primary onsite coordinator for operational and support-related matters

• Manage incident reporting, issue tracking, escalation, and resolution processes

• Coordinate with technical teams, infrastructure teams, and vendors for timely issue resolution

• Monitor service delivery against SLAs and KPIs, and provide updates to stakeholders

• Drive continuous improvement initiatives to enhance operational efficiency and user support experience

Stakeholder & Vendor Management

• Work closely with stakeholders, business users, project managers, technical teams, and vendors to support operational requirements and service delivery

• Support governance activities including meetings, reporting, audits, and service reviews

• Assist with change management, user engagement, and adoption activities

Reporting & Continuous Improvement

• Prepare operational reports, incident summaries, dashboards, and management updates

• Analyse operational trends and recommend service improvement initiatives

• Support audit, compliance, and risk management activities

• Maintain accurate operational records, logs, and documentation

Qualifications & Experience

• Bachelor’s degree in Information Technology, Information Systems, Education Technology, Business Administration, or a related discipline

• At least 5 years of relevant experience in operations management, service delivery, or support functions

• Experience supporting enterprise digital platforms, cloud-based systems, or Learning Management Systems (LMS)

• Experience managing vendors, support teams, and cross-functional stakeholders

• Familiarity with structured project delivery and governance environments

Certifications

Mandatory

• ITIL Foundation Certification (or equivalent certification in IT Service Management)

Preferred / Good-to-Have

• Microsoft Azure certification (e.g., Azure Fundamentals, Azure Administrator, or related cloud certification)

• Project management certifications such as PMP, PRINCE2, Agile, or Scrum certifications

• Relevant certifications in service management, operations, or enterprise platforms

• Learning Management System (LMS) platform certifications will be advantageous

Competencies & Skills

• Strong organisational, coordination, and stakeholder management skills

• Good analytical and problem-solving capabilities, Strong communication and interpersonal skills

• Ability to manage multiple priorities in a fast-paced environment

• Service-oriented mindset with attention to operational quality and user experience

• Proficiency in operational reporting and documentation

Preferred Attributes

• Experience in public sector, education, or large-scale digital transformation environments

• Familiarity with ticketing and service management platforms (e.g. ServiceNow, Jira Service Management)

• Understanding of governance, compliance, and audit processes

• Ability to work independently and collaboratively across teams

Job Description:

- Permit Declaration

- Perform inbound and outbound logistics operations

- Responsible for daily task processing

- Attend to customer queries regarding inbound and outbound matter

- Provide customer service, coordination and admin / operation department

- Order fulfilment and customer support in warehousing &transportation

- Perform cycle count

- Act as a support liaison for the Sales team during the client on boarding phase,   assisting with data gathering and documentation.

-Participate in client meetings to take detailed notes and help document supply chain requirements and challenges.

-Support the Sales and senior operations team in reviewing client proposals for operational clarity and data completeness.

-Assigning of deliveries to drivers in the system via direct calling

-Manage and coordinate the delivery drivers, ensuring timely and accurate dispatch of parcels to customers.

-Account handling of selected key customers

-Monitor delivery performance metrics and identify areas for improvement to optimize operational efficiency

-Implement and oversee delivery route planning and scheduling to maximize productivity and reduce costs

-Identify and recommend process improvements to enhance the overall delivery experience

-Provide training and support to delivery personnel to maintain high standards of service

-Monitoring the fulfilment team in ensuring they meet their KPI objectives for your accounts

-Assist manager in executing daily operations to achieve the monthly and quarterly KPI and business results in the department 

-Assist the management in implementing new strategic initiatives as well as contribute with ideas for effectively scaling up the operations

Requirements:

- Proficient in using computers and Microsoft Office

- Possess good work ethics and positive working attitude

- Able to handle pressure & adapt in a fast-pace environment

- Demonstrate an eye for details and ability to prioritize urgent tasks

- Expect overtime on a regular basis

- Individual without experience may apply as training will be provided as our cost

Education:

·                    Bachelor's or equivalent (Preferred)

Job Type: Full-time

We are a Microsoft Gold Partner specialising in AI and Microsoft Teams Voice service in Singapore.

Our solution include :

a. Axiom AI Voice Agents (eg. AI Receptionist, AI Call Center, Reminder Calls, Elderly Care, etc)

b. Agents build on Microsoft Copilot Studio for workflow and automation.

c. Axiom Teams Connector to enable Calling from Microsoft Teams to any landline and mobile phones in the region.

We have a complete AI Agents + Microsoft Cloud PBX solution perfect for business looking at transforming their business communication with AI. We are a Service Based Operator (SBO) in Singapore.

As our growth plan, we are looking for a sales executive/manager to expand our business. In this role, you will be reporting to the head of sales. Your primary role is to penetrate new accounts and grow sales revenue for Axiom AI Agents and Teams Connector service.

Responsibilities:

· Identify new opportunities and penetrate new accounts.

· Follow up leads generated from internal and external marketing engine.

· Establish and maintain excellent relationships with customers and partners.

· Create value propositions for customers and partners.

· Create proposals and quotations for customers, including RFP and Tenders.

. Support our reselling partners in quotation and closing deals.

· Present proposed solutions to customers and partners.

· Close deals and meet targets.

· Strategic sales planning and execution.

· Work together with Microsoft and other partners on certain selected accounts.

Pre-requisite :

· Fast and aggressive in selling.

· Friendly with good communication and negotiation skills.

· Strategic thinking and executions.

· Experience in selling Enterprise Voice solutions.

- Experience in selling AI solutions will be advantageous.

· Experience in Microsoft Office 365 Solutions.

· Familiarity with VoIP endpoints and video conferencing devices will be useful.

· Positive thinking, energetic, and ability to work as a team.

· Ability to multi-task is mandatory.

· Telco sales background will be advantages.

· Fresh graduate may apply.

Other info :

· Normal Working Hours : 0900-1800 (Monday – Friday)

· Remuneration will based on qualifications and experiences.

· Office location : near MRT station and convenient for transportation.

Axiom IT Solutions Pte Ltd is a Microsoft Gold Partner specializing in Microsoft Teams Voice, Collaboration, Security and Artificial Intelligent services. We are actively promoting the adoption of Microsoft Copilot and Copilot Studio for SME and Enterprises in Singapore. We also developed our own Axiom AI Voice agents for AI Receptions, AI Call Centers, AI reminder and AI Elderly call solutions. We have been awarded Microsoft Copilot for SME programme for customer growth, aswell as winner of Top 20 Global Copilot Customer Success stories from Microsoft.

As part of our growth plan to build Agentic AI solutions, we are looking for AI Engineers to work on expanding our business. Your primary role is to develop new features and maintain existing features in our AI Voice Agents, help customer in the design of AI agents and implementation of AI workflow and automation using Microsoft Copilot Studio or other similar software. In this role, you will be reporting to the development manager.

Responsibilities:

·       Gather customers requirements on AI agents and automation.

·       Understand customer existing process and convert into AI processes and workflow.

·       Work with customers on design and process flow.

·       Build prototype, new features and models to show to customers

·       Implement production Agentic AI solution for customers.

·       Work with internal R&D team on the development and creation of new solution integrating our AI Voice Agents with AI Task Oriented Agents.

·       Support sales team in customer meetings and presentations.

·       Create proposals and recommendations to customers

·       Provide post implementation support to customers on our AI solutions.

Pre-requisite :

·       Experience AI projects development will be advantages.

·       Software development background will be advantageous.

·       Friendly with good communication and negotiation skills.

·       Logical thinking and executions.

·       Experience in customer process automation/work flow projects.

·       Experience in Microsoft Office 365 Solutions.

·       Positive thinking, energetic, and ability to work as a team.

·       Ability to multi-task is mandatory.