We are seeking an experienced IAM Operations Engineer to support and enhance enterprise identity platforms. This role focuses on day-to-day operations, administration, and continuous improvement of IAM services across cloud and enterprise environments, with strong hands-on experience in Microsoft Entra ID and AWS IAM Identity Center.
Key Responsibilities
Identity Platform Management
- Administer and support IAM platforms (Microsoft Entra ID, AWS IAM Identity Center)
- Manage authentication & authorization (SSO, MFA, Conditional Access, Federation)
- Implement IAM policies, standards, and procedures
- Integrate IAM with cloud, SaaS, and on-prem systems
- Perform access reviews, audits, and compliance activities
- Support platform upgrades during maintenance windows
User Support & Operations
- Provide L2/L3 support for IAM incidents and service requests
- Monitor system performance and ensure availability
IT Service Management
- Follow ITIL processes (Incident, Problem, Change Management)
- Maintain SLA and proper ticket documentation
Documentation
- Maintain SOPs, runbooks, and technical documentation
Required skills and qualifications
· Singaporeans only
· A degree in Computer Science, Information Technology, IT Security or a related field with at least 2-4 years of work experience
· At least one year of hands-on experience in IAM or identity-related operations
· Strong practical experience with:
a. Microsoft Entra ID (Azure AD) – users, groups, conditional access, MFA, SSO, enterprise applications
b. AWS IAM Identity Center – permission sets, account assignments, and federation
· Solid understanding of identity concepts: authentication, authorization, RBAC, least privilege, federation
· Experience with IAM-related protocols such as SAML 2.0, OAuth 2.0, OpenID Connect
· Familiarity with cloud environments and security best practices
· Strong troubleshooting and problem-solving skills
· Ability to work effectively with cross-functional technical and business teams
· Good documentation and communication skills
Preferred skills and qualifications:
· Experience supporting hybrid identity environments (on-prem AD + cloud)
· Relevant certifications e.g. Microsoft Certified: Identity and Access Administrator Associate