Position summary statement:
The Assistant Housekeeper supervises work activities of Guest Room Team Leader, Guest Room Ambassador, Linen Attendant and Housemen to ensure clean, orderly, and well-maintained rooms in the serviced apartments. Assist Executive Housekeeper in the day-to-day operation of the department. He/she assigns duties, inspects work, and investigates complaints regarding housekeeping service and equipment and take corrective action.
Primary Responsibilities:
· Establish standards and procedures for work of housekeeping staff.
· Supervise, train and retrain Guest Room Team Leader, Guest Room Ambassador, Linen Attendant and Housemen.
· Conduct training and on-the-job training to explain policies, work procedures, and to demonstrate use and maintenance of equipment.
· Inspect apartments assigned to them for maintenance and cleanliness which includes scheduling and carry out periodical cleaning programs.
· Follow up on outstanding maintenance work.
· Check and pay special attention to VIP apartments.
· Advise Front Office or Reservation of apartments ready for sale.
· Attend Housekeeping Associates’ meetings to discuss company policies, work procedures and guests' complaints and to chair Housekeeping Associates’ meetings in the absence of Executive Housekeeper.
· Attend Operation Meetings in the absence of Executive Housekeeper.
· Investigate complaints regarding housekeeping service and equipment and take corrective action. Make recommendations to improve service and ensure more efficient operation.
· Assist to interview job applicants, hires new employees, and recommends promotions, transfers, and dismissals.
· Daily check to ensure no linen or equipment abuse.
· Immediate reporting of any damage to furniture, fitting and equipment.
· Pay special attention to sick guests. Perform cleaning duties in cases of emergency or staff shortage.
Other Responsibilities
· Support and uphold the company mission, vision and values.
· Ensure usage of Pan Pacific corporate policies of business conduct.
· Comprehend company’s (corporate) and property’s business.
· Demonstrate and is perceived as a role model for:
· Ability to deal with operational complexities
· Innovative thinking
· Professional maturity
· Service mind set
· Project management skills
· Development of people relations
· Communication effectiveness
· IT – managing of online information
· Understand the macro operations of all other operating department within the property.
· Measure the impact of people management on company’s performance.
· Ensure that there is effective internal communication on a daily basis for maximum productivity and satisfaction through:
· Daily briefing
· Circulation of needed reports
· Industry information
· Orientation
· Manage, assist and discipline associates with particular emphasis on mid to upper management, to ensure a professional business environment is conducted in each department.
· Possess good understanding of all competencies within the department, so as to expertly lead, motive and develop the teams.
· Proficiently co-ordinate employment and consultancy agreements.
· Support internal best practices.
· Inspire associates to perform their work scope with a high level of quality and integrity.
· Participate in property-sponsored community events, career fairs, etc.
· Maintain highest standard of professionalism, ethics, grooming and attitude towards guests, clients and other associates.
· Maintain professional business confidentiality as required.
· Perform related duties and special projects as assigned.
