KPMG in Singapore is part of a global organization of independent professional services firms providing Audit, Tax and Advisory services. We operate in 138 countries and territories with more than 276,000 partners and employees working in member firms around the world. Each KPMG firm is a legally distinct and separate entity and describes itself as such. KPMG International Limited is a private English company limited by guarantee. KPMG International Limited and its related entities do not provide services to clients.

KPMG has a strong SAP Digital Transformation team in this region, and we are assisting several clients with End-to-End business transformation initiatives enabled by SAP solutions. Our practice is further expanding, and we are currently seeking a Senior SAP Solution Architect, Associate Director to join our team. You are responsible to be leading the design and implementation of SAP solutions to meet the client’s business needs. You will be expected to understand business requirements and translate them into technical solutions using SAP technologies. This position is based in Singapore. 

Responsibilities 

• Lead the design and architecture of SAP solutions, ensuring alignment with business objectives.  

• Develop technical specifications and design documents for SAP projects, including customizations and integrations. 

• Lead and mentor SAP development teams, providing technical leadership and support throughout the project lifecycle. 

• Contribute to SAP solutioning in pre-sales and project phases. 

• Engage with customers for scoping and requirements. 

• Support proposal preparation, analyse customer needs, and independently manage client relationships. 

• Take charge of proposals, ensuring alignment with sales strategy 

• Communicates effectively with stakeholders and team members.  

• Builds a close working relationship with clients to enhance the image of the KPMG. 
  
  

The ideal candidate should possess: 

• Bachelor's degree from an accredited college or university is preferred.  

• Minimum of 15+ years of SAP solution architect experience.  

• Experience in ECC to SAP S4 Hana migration  

• Experience in leading BPR or Blueprint design – not just team lead role 

• Deep functional domains knowledge across SAP logistics modules (MM, SD, PP, WM, EWM, QM, PM, etc)  

• Proven track record of successfully leading SAP implementation or migration projects  

• Ability to understand business processes from a customer perspective.  

• Self-motivated and have the ability to deliver results and meet timelines with minimal direct supervision. 

• Ability to effectively develop presentations and present ideas and proposals to all levels of management.  

• Excellent verbal/written communication, collaboration, analytical and presentation skills. 

Only shortlisted candidates will be contacted by KPMG Talent Acquisition team, personal data collected will be used for recruitment purposes only.

At KPMG in Singapore we are committed to creating a diverse and inclusive workplace. We believe that diversity of thought, background and experience strengthens relationships and delivers meaningful benefits to our people, our clients and communities. As an equal opportunity employer, all qualified applicants will receive consideration for employment regardless of age, race, gender identity or expression, colour, marital status, religion, sexual orientation, disability, or other non-merit factors. We celebrate the different talents that our people bring and support every staff member in their journey to achieve personal and professional growth. One of the ways we do this is through Take Charge: Flexi-work, our flexible working framework which enables agile and innovative teams to help deliver our business goals.

Company Overview

Interconsultants Pte Ltd, incorporated in Singapore since 1994, is a consultancy firm with experienced professionals in architecture, landscaping, interior design, cost consultancy, and project management for diverse projects including commercial, industrial, institutional, and residential sectors.

Job Summary

Lead architectural design and project management teams to develop schematic designs, ensure compliance with local building codes, and coordinate submissions with authorities, driving sustainable and efficient project delivery.

Responsibilities

• Lead teams to develop and prepare schematic design drawings for client review and approval, enabling other consultants to commence detailed design work
• Research and propose environmentally-friendly (‘green’) architectural concepts and promote the use of sustainable materials and equipment in designs
• Guide the Drafting Office to prepare drawings for various project stages and coordinate tender document preparation
• Monitor and direct the Drafting Office on submissions to relevant government authorities for approval and endorsement
• Coordinate technical matters across project teams and consultants to ensure smooth project progression
• Prepare, monitor, and update project schedules, submitting them to clients for approval
• Lead teams in attending consultants’ and site meetings and prepare accurate minutes of meetings
• Coordinate and monitor the status of submissions and compliance with competent authorities’ requirements
• Ensure all necessary forms, calculations, letters, and documents are prepared to meet authorities’ requirements
• Utilize proficiency in ACAD, Sketchup, Revit, and/or ArchiCAD to support design and documentation processes
• Work independently with commitment and motivation to deliver high-quality architectural solutions

Required competencies and certifications

• Registered Architect with Board of Architects, Singapore

Preferred competencies and qualifications

• Minimum 3 years of experience in design and project management with familiarity of local building codes

Bayes is representing an Engineering Consultancy on a Director-level QP Architect role. The role leads Building projects in the Singapore market

• The role requires a BOA (Registered in Singapore), Architectural Masters/Degree, from Engineering Consultancy or Design/Architectural Practice with above 15 years of senior-level experience
• Building/Property/Commercial Projects – To provide technical leadership and governance, supporting work winning, design, and multi-disciplinary delivery.
• Managing budgets and risks, and ensuring high-quality delivery while balancing client and internal needs.
• Act as the key point of accountability, aligning client requirements with technical execution and team performance.
• Identify and secure new business opportunities to support the consultancy’s growth in allocated market for Building/Property/Commercial

If the role resonates with you and your professional experience complements the responsibilities listed, send your resume to koh.dickson@bayesrecruitment.com

Dickson Koh, EA Registration R1103367

www.bayesrecruitment.com

JOB INTRODUCTION

About our client Brief , Heritage Japanese Bespoke Interiors The Legacy & Continuity Founded in the Meiji era, the company is a venerable 150-year-old institution originating from the historic port of Kobe, Japan.

Its origins are uniquely tied to the golden age of maritime craftsmanship; the founding artisans were highly skilled shipbuilders who transitioned their mastery of wooden vessel construction into the creation of high-precision, Western-style bespoke furniture.

Today, the firm remains a family-held treasure, led by a 4th-generation owner dedicated to preserving the "Takumi" spirit while evolving for a global audience.

JOB RESPONSIBILITIES

The Artistry The company represents a pinnacle of cultural fusion, blending classical European silhouettes with the most guarded traditions of Japanese artistry.

Each piece is treated as a unique commission, featuring:

Chisel-Carved "Turnery": Hand-sculpted frames adjusted by eye to create curves machines cannot replicate.

Urushi Mastery: Multi-layered lacquer finishes—using techniques employed in the restoration of Japan’s most sacred National Treasures, such as Kinkaku-ji (The Golden Pavilion).

Investment-Grade Craft: The result is a "transparent amber" finish that evolves and grows more lustrous over decades, creating functional heritage artifacts for the home.

The Mission: An Elite Interim Project We are seeking a top-tier marketing visionary for a high-impact interim project to architect the brand’s entry into the Singapore market. This is a rare opportunity to work in a direct, one-on-one partnership with the 4th-generation owner to bridge 150 years of Japanese heritage with the modern luxury landscape of Southeast Asia.

The Scope of the Interim Engagement:

Brand Positioning: Collaborating with the Owner to define the "soul" of the brand for an international audience.

Strategic Root-Setting: Establishing brand equity and desire within the Ultra-High-Net-Worth (UHNW) community before commercial dealer discussions begin.

Story-Led PR: Leveraging elite media connections to craft deep, narrative-driven features that reach the most discerning collectors.

Market Entry Blueprint: Creating the "Bespoke Playbook" that will dictate how the brand interacts with Singapore's elite interior design and retail ecosystem.

JOB REQUIREMENTS

The Ideal You..

This project is designed for a seasoned luxury marketing leader or fractional CMO who has "done it before"—someone with a proven track record of launching very high-premium brands (home products, furniture, or white goods) and who possesses the cultural dexterity to translate Japanese heritage into a local status symbol.

Who You Are

Luxury Pedigree: You have a proven track record in the Very High-Premium sector (Bespoke Interiors, Haute Horlogerie, or Ultra-Luxury White Goods).

The Bridge: You possess the cultural dexterity to translate meticulous Japanese craftsmanship into a status-rich narrative for the Southeast Asian market.

CEO-Level Strategist: You are comfortable working directly with founders to craft market-entry blueprints that prioritize quality and heritage over mass-market volume.

Available for Impact: You are a seasoned leader or fractional CMO ready to lead a high-intensity interim project that will leave a permanent mark on the luxury landscape.

KPMG has a strong SAP Digital Transformation team in this region, and we are assisting several clients with End-to-End business transformation initiatives enabled by SAP solutions. Our practice is further expanding, and we are currently seeking a Senior SAP FICO Consultant + Solution Architect to join our team. You are responsible to be leading the design and implementation of SAP solutions to meet the client’s business needs. You will be expected to understand business requirements and translate them into technical solutions using SAP technologies. This position is based in Singapore.

Responsibilities:

• Lead the design and architecture of SAP solutions, ensuring alignment with business objectives
• Develop technical specifications and design documents for SAP projects, including customizations and integrations
• Lead and mentor SAP development teams, providing technical leadership and support throughout the project lifecycle
• Contribute to SAP solutioning in pre-sales and project phases
• Engage with customers for scoping and requirements
• Support proposal preparation, analyse customer needs, and independently manage client relationships
• Take charge of proposals, ensuring alignment with sales strategy
• Communicates effectively with stakeholders and team members
• Builds a close working relationship with clients to enhance the image of the KPMG

The ideal candidate should possess:

• Bachelor's degree from an accredited college or university is preferred
• Minimum of 12-15 years of SAP solution architect experience
• Experience in ECC to SAP S4 Hana migration
• Experience in leading BPR or Blueprint design – not just team lead role
• Deep functional domains knowledge in SAP FICO
• Functional experience in SAP FICO
• Proven track record of successfully leading SAP implementation or migration projects
• Ability to understand business processes from a customer perspective
• Self-motivated and have the ability to deliver results and meet timelines with minimal direct supervision
• Ability to effectively develop presentations and present ideas and proposals to all levels of management
• Excellent verbal/written communication, collaboration, analytical and presentation skills

Only shortlisted candidates will be contacted by KPMG Talent Acquisition team, personal data collected will be used for recruitment purposes only.

At KPMG in Singapore we are committed to creating a diverse and inclusive workplace. We believe that diversity of thought, background and experience strengthens relationships and delivers meaningful benefits to our people, our clients and communities. As an equal opportunity employer, all qualified applicants will receive consideration for employment regardless of age, race, gender identity or expression, colour, marital status, religion, sexual orientation, disability, or other non-merit factors. We celebrate the different talents that our people bring and support every staff member in their journey to achieve personal and professional growth. One of the ways we do this is through Take Charge: Flexi-work, our flexible working framework which enables agile and innovative teams to help deliver our business goals.

About the Role

We are seeking an exceptional Senior Vice President (SVP), Chief Architect & Head of Core Development to lead the design, evolution, and delivery of the company's core technology platforms. This role will serve as the highest technical authority within the engineering organization, responsible for defining enterprise architecture, driving engineering excellence, and leading the development of mission-critical financial infrastructure that powers our payments, digital assets, treasury, card, lending, and embedded finance businesses.

The ideal candidate combines deep technical expertise with strong leadership capabilities and has successfully built and scaled high-performance financial systems in fintech, banking, payments, or digital asset environments.

Reporting directly to the CTO, this individual will oversee architecture governance, core platform engineering, technical strategy, and engineering execution across multiple product domains.

Key Responsibilities

Enterprise Architecture Leadership

• Define and maintain the company's enterprise technology architecture and technical standards.
• Establish long-term architecture roadmaps aligned with business growth, regulatory requirements, and scalability objectives.
• Lead architecture reviews and governance processes across all engineering teams.
• Drive modernization initiatives and technology transformation programs.
• Ensure platform interoperability, extensibility, resilience, and maintainability.

Core Platform Development

• Lead the design, development, and optimization of the company's core financial infrastructure, including:Payment processing platformsCross-border remittance systemsCard issuing and acquiring platformsDigital asset infrastructureTreasury and liquidity management systemsCustomer account and ledger platformsSettlement and reconciliation enginesCompliance and risk management systemsAPI and embedded finance platforms
• Ensure platforms meet enterprise-grade requirements for availability, performance, security, and scalability.
• Drive the evolution toward modular, API-first, cloud-native architecture.

Technical Leadership & Engineering Excellence

• Act as the company's principal technology expert and architecture authority.
• Provide technical leadership across engineering, product, infrastructure, security, and data teams.
• Establish engineering standards, coding frameworks, and software development best practices.
• Lead technical design reviews, architecture discussions, and solution evaluations.
• Promote a culture of engineering excellence, innovation, and continuous improvement.

Distributed Systems & Platform Scalability

• Design highly scalable distributed systems capable of supporting millions of transactions and customers.
• Optimize system performance, reliability, and operational efficiency.
• Drive adoption of:Microservices architectureEvent-driven systemsDomain-driven designCloud-native technologiesDevSecOps practicesHigh-availability and disaster recovery frameworks
• Ensure systems meet stringent SLAs and operational requirements.

Regulatory & Security Architecture

• Partner closely with Compliance, Risk, and Security teams to ensure regulatory readiness.
• Architect solutions that support:AML/CFT controlsTransaction monitoringKYC/KYB infrastructureAudit and reporting requirementsData privacy regulationsCybersecurity standards
• Ensure technology platforms are designed to support current and future licensing requirements across multiple jurisdictions.

Engineering Organization Leadership

• Lead and mentor senior engineering managers, architects, and technical leads.
• Build strong architecture and engineering leadership capabilities across the organization.
• Establish career development frameworks and technical leadership pathways.
• Drive hiring and development of top-tier engineering talent.
• Foster collaboration across product, engineering, operations, and business teams.

Innovation & Technology Strategy

• Evaluate emerging technologies and assess applicability to business objectives.
• Drive adoption of AI, automation, data platforms, and next-generation financial infrastructure.
• Lead proof-of-concept initiatives and strategic technology investments.
• Act as a trusted advisor to executive leadership on technology opportunities and risks.

Requirements

Experience

• 15+ years of software engineering and architecture experience.
• 8+ years leading large-scale engineering organizations and architecture teams.
• Proven experience designing and delivering mission-critical financial systems.
• Strong track record in fintech, banking, payments, capital markets, digital assets, or financial infrastructure organizations.
• Experience managing engineering teams across multiple countries and time zones.
• Demonstrated success leading large-scale platform modernization and transformation initiatives.

Technical Expertise

Architecture & Engineering

• Deep expertise in:Distributed systems architectureEvent-driven architecturesService-oriented and microservices platformsAPI gateway and integration architectureHigh-performance transaction systemsReal-time processing platformsMulti-tenant SaaS architecture

Cloud & Infrastructure

• Extensive experience with:AWS, Azure, or GCPKubernetes and container orchestrationCI/CD pipelinesInfrastructure-as-CodeObservability and monitoring platformsSite Reliability Engineering (SRE)

Data & Security

• Strong understanding of:Enterprise data architectureData governance and analyticsSecurity architectureEncryption and key managementIdentity and access managementRegulatory compliance frameworks

Domain Knowledge (Preferred)

Experience in one or more of the following areas:

• Cross-border payments
• Card issuing and acquiring
• Digital assets and blockchain infrastructure
• Banking core systems
• Treasury and liquidity management
• Lending platforms
• Embedded finance
• RegTech and compliance systems

Leadership Competencies

• Strategic technology vision
• Strong architectural judgment
• Exceptional problem-solving abilities
• Ability to influence executive stakeholders
• Strong communication and leadership skills
• Commercial and business-oriented mindset
• Ability to balance innovation with operational excellence

Key Performance Indicators (KPIs)

• Platform availability and reliability
• Engineering delivery velocity
• Architecture governance compliance
• Technical debt reduction
• Infrastructure scalability and performance
• Security and audit outcomes
• System cost optimization
• Engineering talent retention and development
• Successful launch of strategic platform initiatives

Reporting Structure

Reports To

Chief Technology Officer (CTO)

Direct Reports

• Principal Architects
• Engineering Directors
• Core Platform Engineering Managers
• Architecture Governance Team
• Technical Program Managers

Organization Coverage

• Enterprise Architecture
• Core Platform Engineering
• Payments Infrastructure
• Digital Asset Infrastructure
• API Platform
• Shared Services Engineering
• Engineering Excellence & Standards

Why This Role Matters

This role serves as the technical backbone of the organization, ensuring that the company's financial infrastructure remains scalable, secure, resilient, and capable of supporting future growth across multiple regulated businesses. The SVP, Chief Architect & Head of Core Development will be instrumental in shaping the next generation of our technology platform while building a world-class engineering organization capable of competing on a global stage.

• Provide strategic direction and leadership to the organization, setting clear goals, objectives, and priorities in alignment with the mission and vision. 

• Develop and implement business strategies, plans, and initiatives to drive growth, profitability, and market competitiveness. 

• Oversee day-to-day operations, including finance, human resources, marketing, sales, operations, and other functional areas, ensuring efficiency, effectiveness, and compliance with policies and regulations. 

• Monitor and evaluate organizational performance, financial metrics, and key performance indicators (KPIs), identifying opportunities and risks and taking corrective actions as needed. 

• Build and maintain relationships with stakeholders, including investors, board members, partners, customers, employees, and the community, representing the organization positively and advocating for its interests. 

• Lead business development efforts, exploring new markets, opportunities, and partnerships to expand the organization's reach and revenue streams. 

• Drive organizational change and transformation initiatives, adapting to market dynamics, technological advancements, and competitive pressures to ensure long-term viability and success. 

• Manage financial resources, budgets, and investments prudently, optimizing resource allocation and capital allocation to maximize return on investment and shareholder value. 

• Ensure compliance with legal, regulatory, and ethical standards, maintaining integrity, transparency, and accountability in all business dealings and operations. 

• Lead crisis management and risk mitigation efforts, proactively identifying and addressing threats to the organization's reputation, financial stability, and operational continuity. 
  

Requirements: 

• Bachelor Degree and above in any field. 

• At least 5 to 10 years’ experience in Management/Leadership roles (CEO/General Manager/HOD). 

• Exceptional leadership skills to effectively lead the Company. 

• Strong understanding of industry standards, business operations and regulatory requirements. 

• High level of business awareness and acumen. 

• Innovative mindset to create new, effective solutions. 

• Understanding the intricacies of financial management and management. 

• Planning and organization skills to facilitate goal-setting. 

• Strong crisis management and conflict mediation skills. 

Elemental Manpower Solution Pte Ltd | EA License No: 22C1236 
EA Personnel Name: Jeryn Lee | EA Personnel No: R22109650 

JOB INTRODUCTION

About our client Brief , Heritage Japanese Bespoke Interiors The Legacy & Continuity Founded in the Meiji era, the company is a venerable 150-year-old institution originating from the historic port of Kobe, Japan.

Its origins are uniquely tied to the golden age of maritime craftsmanship; the founding artisans were highly skilled shipbuilders who transitioned their mastery of wooden vessel construction into the creation of high-precision, Western-style bespoke furniture.

Today, the firm remains a family-held treasure, led by a 4th-generation owner dedicated to preserving the "Takumi" spirit while evolving for a global audience.

JOB RESPONSIBILITIES

The Artistry The company represents a pinnacle of cultural fusion, blending classical European silhouettes with the most guarded traditions of Japanese artistry.

Each piece is treated as a unique commission, featuring:

Chisel-Carved "Turnery": Hand-sculpted frames adjusted by eye to create curves machines cannot replicate.

Urushi Mastery: Multi-layered lacquer finishes—using techniques employed in the restoration of Japan’s most sacred National Treasures, such as Kinkaku-ji (The Golden Pavilion).

Investment-Grade Craft: The result is a "transparent amber" finish that evolves and grows more lustrous over decades, creating functional heritage artifacts for the home.

The Mission: An Elite Interim Project We are seeking a top-tier marketing visionary for a high-impact interim project to architect the brand’s entry into the Singapore market. This is a rare opportunity to work in a direct, one-on-one partnership with the 4th-generation owner to bridge 150 years of Japanese heritage with the modern luxury landscape of Southeast Asia.

The Scope of the Interim Engagement:

Brand Positioning: Collaborating with the Owner to define the "soul" of the brand for an international audience.

Strategic Root-Setting: Establishing brand equity and desire within the Ultra-High-Net-Worth (UHNW) community before commercial dealer discussions begin.

Story-Led PR: Leveraging elite media connections to craft deep, narrative-driven features that reach the most discerning collectors.

Market Entry Blueprint: Creating the "Bespoke Playbook" that will dictate how the brand interacts with Singapore's elite interior design and retail ecosystem.

JOB REQUIREMENTS

The Ideal You..

This project is designed for a seasoned luxury marketing leader or fractional CMO who has "done it before"—someone with a proven track record of launching very high-premium brands (home products, furniture, or white goods) and who possesses the cultural dexterity to translate Japanese heritage into a local status symbol.

Who You Are

Luxury Pedigree: You have a proven track record in the Very High-Premium sector (Bespoke Interiors, Haute Horlogerie, or Ultra-Luxury White Goods).

The Bridge: You possess the cultural dexterity to translate meticulous Japanese craftsmanship into a status-rich narrative for the Southeast Asian market.

CEO-Level Strategist: You are comfortable working directly with founders to craft market-entry blueprints that prioritize quality and heritage over mass-market volume.

Available for Impact: You are a seasoned leader or fractional CMO ready to lead a high-intensity interim project that will leave a permanent mark on the luxury landscape.

We are seeking a highly experienced Lead Solution Architect with a strong background in the financial industry to lead the design, evaluation, and delivery of technical solution architectures for enterprise-level projects. This role requires a blend of technical leadership, stakeholder management, and hands-on architecture expertise across systems integration, cloud, and banking technologies.

Key Responsibilities

• Drive the conceptualization and delivery of solution architectures aligned with project requirements and enterprise IT strategy.
• Participate in vendor, product, and technology evaluation and selection.
• Collaborate with enterprise architects, SMEs, and product vendors to ensure solutions align with IT standards and project objectives.
• Act as the bridge between enterprise architecture and technical delivery teams.
• Provide technical leadership in evaluating new technologies, frameworks, and platform capabilities.
• Mentor technical teams on architecture principles and design patterns.
• Develop, review, and maintain solution architecture documentation.
• Lead solution discussions with SMEs, domain architects, and vendors to finalize end-to-end architecture design.
• Validate solution design with business analysts and functional architects against business and non-functional requirements.
• Communicate and gain buy-in for solutions with IT management and enterprise boards.
• Research and innovate to stay current with industry and technology trends.
• Apply knowledge of financial industry risks, compliance, and regulatory requirements.

Job Requirements

• Bachelor’s degree in Computer Science, Computer Engineering, Information Systems, or related field.
• 10+ years’ experience in the financial industry, including 7+ years in solution architecture roles.
• Strong expertise in system and project implementation lifecycle within banking.
• Proven experience in designing scalable, resilient, and secure architectures integrating channels, systems, middleware, and data warehouses.
• Experience with commercial off-the-shelf (COTS) product integration and cloud solutions.
• Knowledge of enterprise application integration, microservices architecture, and cloud computing.
• Exposure to system and network infrastructure is a plus.
• Experience with application modernization, migration strategies, and tools.
• Broad knowledge of banking technologies and trends.
• Familiar with DevSecOps, CI/CD, containerization, and programming (Java/.NET).
• Hands-on expertise with Oracle and MS-SQL databases.
• Experience with Microsoft Azure services (APIM, Function App, Logic Apps, Azure SQL DB).
• Familiarity with RedHat OpenShift and monitoring tools like IBM Instana.
• Strong background in middleware technologies (IBM MQ, IWA, MFT).
• Domain experience in at least one of the following:Payments
  Customer onboarding & AML
  Digital workflow
  Data warehouse & analytics
  
• Certifications in TOGAF, Cloud Solution Architecture, or equivalent are highly desirable.
• Excellent communication, interpersonal, and presentation skills.
• Strong problem-solving mindset, analytical thinking, and attention to detail.

Interested candidates please email your latest resume to subagio@tangspac.com

About Us

• Established Singapore-based specialised cleaning service provider
• Serving both residential & commercial clients
• Strong brand presence with consistent customer engagement
• Known for reliability and service excellence
• Entering next phase of growth and leadership expansion

Role Overview

• Lead day-to-day business operations and overall performance
• Enable Founder to focus on long-term strategy and expansion
• Oversee key functions: operations, sales, finance, and marketing
• Manage service delivery across multiple sites and frontline teams
• Drive alignment between business strategy and on-ground execution

Key Responsibilities

• Ensure operational excellence and service consistency across all sites
• Optimise workforce deployment and improve productivity
• Maintain and elevate service quality standards
• Implement continuous process improvements in a fast-paced environment
• Collaborate with functional leaders to achieve business goals
• Take ownership of P&L performance and commercial outcomes
• Strengthen systems, processes, and operational discipline

Requirements

• Proven leadership experience managing blue-collar or field-based teams
• Background in service-intensive industries such as:
• Specialised cleaning
• Facilities management
• Outsourced services
• Strong operational leadership and execution capabilities
• Hands-on, on-site management style
• Ability to thrive under pressure in a fast-moving environment
• Experience scaling operations and improving workforce efficiency

What We Offer

• Opportunity to join a profitable and growing Singapore-based company
• Key leadership role with direct impact on business growth
• Entrepreneurial environment with high ownership and autonomy

At KPMG, your long-term future is every bit as important to us as it is to you. That’s why our aim is to give you experiences that will stay with you for a lifetime. Whether it’s great training and development, working across functional sectors, mobility opportunities or corporate responsibility volunteering activities – you’ll gain a wealth of experiences on which to build a rewarding career. We’re proud of our culture – it’s one that recognises hard work, encourages new ways of thinking and embraces diversity and inclusion. We have an innovative spirit which inspires what we do and how we do it – striving to be better lies at the heart of who we are.

As a key member of the CIO Advisory team at KPMG, you will be at the forefront of transforming IT services and solutions. Your role will be pivotal in advising both IT and business stakeholders, leveraging the ServiceNow platform to meet their needs.

Your ability to communicate effectively with both technical and non-technical stakeholders will be key to your success in this role. You will be expected to have a deep understanding of the ServiceNow platform and its capabilities to offer strategic guidance and support to our clients as well as a deep understanding of how technology is delivered within an IT function including operating model and strategy.

CIO Advisory team members regularly interact with C-Suite clients, such as Chief Executive Officer (CEO), Chief Information Security Officer (CISO), Chief Information Officer (CIO), Chief Operating Officer (COO), Chief Risk Officer (CRO) and their direct reports. Hence, a client centric mind-set, understanding of IT within a Business context, and well-developed communication skills are desirable.

The role involves:

• Demonstrated in depth understanding of ServiceNow modules, including ITOM, ITAM, Service Catalogue, Custom Applications, SPM & EA, IRM & SecOps, and Workplace Service Delivery (WSD), across both technical and functional domains.
• Lead and oversee end to end development and delivery of ServiceNow implementations and enhancements, including workflows, UI policies, business rules, and client scripts.
• Manage and configure ServiceNow modules in line with client requirements and best practice standards.
• Effectively manage ServiceNow integrations with enterprise systems using APIs, web services, and other integration tools.
• Conduct comprehensive testing and debugging to ensure optimal functionality, performance, and stability of ServiceNow applications.
• Analyse complex business problems and provide ongoing application support, including troubleshooting and issue resolution.
• Build and maintain strong working relationships with project managers, business analysts, and development teams to support successful project delivery.
• Act as the primary point of contact for stakeholders, addressing concerns and ensuring programme outcomes align with business objectives.

The ideal candidate should possess:

• Bachelor’s degree in Information Technology, Management Information Systems, Computer Science, or a related field with practical experience will be considered.
• A minimum of 10 years of experience in architecture or senior technical roles, with strong exposure to ServiceNow modules including ITOM, ITAM, Service Catalogue, Custom Applications, SPM & EA, IRM & SecOps, and Workplace Service Delivery (WSD).
• ServiceNow certifications such as Certified Technical Architect (CTA), Certified System Administrator and Implementation Specialist are highly advantageous.
• Proven technical expertise in JavaScript, HTML, CSS, and other relevant web technologies.
• Strong analytical and problem solving skills, with the ability to think critically and creatively when addressing complex technical challenges.
• Demonstrated ability to work collaboratively in a team environment while effectively managing multiple priorities in parallel.
• Excellent verbal and written communication skills, with the ability to clearly articulate technical concepts to non technical stakeholders.

Join us and take your career to the next level

Are you ready to take on a high-impact sales leadership role? We are looking for a Solution Sales Director,SSEA based in Singapore to lead and coach our sales activities for equipment. In this role, reporting to the Head of South and South East Asia, you will play a pivotal part in developing and executing solution sales plans while building a solid understanding of our customers' businesses to drive value-based selling.

What are your key responsibilities:

• Sales Strategy & Execution: Lead the development and execution of solution sales strategies that drive team performance and revenue growth. Champion proactive sales initiatives, oversee order intake, and steer pricing decisions to deliver strong commercial outcomes within your market area.
• Team Leadership & Coaching: Empower and support the team, partnering with them to unlock their full potential and co-creating pathways for their success and professional growth.
• Customer Relationship Management: Develop and maintain direct relationships with major accounts,while actively supporting and participating in complex customer negotiations and senior management dialogues.
• Market Intelligence: Stay ahead of market and customer demands, tracking competitive environments,forecasting order intake, and monitoring market shares and won/lost data via CRM.
• Operational Excellence: Oversee annual planning and budget processes, manage cost control, ensure HSE compliance in daily operations, and guarantee business compliance with company policies and Code of Conduct.

What we offer you:

"Respect is how we work — across departments, across borders, across job titles.”

• Rewards that truly count: Enjoy our thoughtfully designed rewards package which goes beyond compensation to support your health, security, and overall well-being.
• Safety that moves us forward: Build your career with a company rooted in safety since the 1940s,ensuring stability and an environment that empowers you to speak and be heard.
• Work-life balance: While we value the energy and collaboration that come from spending time together in the office, we also recognize the need to support flexible work arrangements when needed, enabling our people to stay productive while maintaining a healthy balance between work and life.
• Purpose that drives change: You'll contribute to solutions that transform global trade, creating environmental and operational innovations. You'll be in the driver's seat of ideas, developing digital technologies that set industry standards and position us as the forerunner.
• People who move together: You'll collaborate with people who build lasting relationships through global expertise, connections, and a commitment to sustainability.

Become part of our global network of 5,300 professionals across 120+ countries, where your work drives innovation, sustainability, and meaningful impact around the world.

What you bring to the role:

• Sales Leadership Experience: A minimum of 5 years of experience in sales leadership, with a strong background in solution creation and driving team performance.
• Industry Knowledge: Comprehensive knowledge and understanding of both equipment and service offerings within the industry.
• Cross-Functional Collaboration: Proven capabilities for cross-functional work, with the ability to focus locally while thriving in a global environment.
• Communication & Drive: Excellent communication, social, and English language skills, paired with a strong "can-do" attitude to successfully navigate complex environments.
• Educational Foundation: A degree in economics, engineering, or a similar field.

Ready to elevate your career? Apply today!

Join us and take the next step in your career journey with Kalmar! Please submit your CV in English.

Summary:

The Service Delivery Director is a key leadership role responsible for overseeing the successful delivery of digital workplace solutions to a diverse portfolio of public and private sector clients. This role demands a strong understanding of ITIL practices, digital transformation and digital employee experience, a deep technical background across various technologies (including ServiceNow ITSM, Tanium DEX, endpoint management) to provide AI-driven service along with exceptional leadership and communication skills.

Responsibilities:

Service Delivery Management

• Lead and manage the service delivery teams responsible for application maintenance, cloud (public, private, hybrid), digital workplace services, and on‑premises infrastructure services.
• Ensure services are delivered in accordance with contractual obligations, meeting or exceeding service level agreements (SLAs) and experience level agreements (XLAs) for digital employee experience.
• Develop and implement service delivery strategies, processes, and procedures to optimize efficiency, effectiveness, and end‑user experience across all digital channels (service desk, self‑service, virtual agents, and workplace support).
• Oversee incident, problem, and change management processes, ensuring timely resolution, minimal disruption to clients, and effective use of AIOps for early detection, noise reduction, and automated remediation.
• Conduct regular service and experience reviews with clients to assess performance, DEX metrics, and AI/AIOps value realization, identify areas for improvement, and foster strong relationships.

Digital Workplace, Transformation & Experience

• Champion the digital workplace and drive the adoption of modern workplace services, tools, and operating models that enhance productivity and collaboration for end users.
• Lead digital transformation and experience initiatives in partnership with client stakeholders, ensuring alignment to the client’s digital roadmap, ITSM processes, and service level commitments.
• Drive continuous improvement of digital employee experience by leveraging analytics, DEX tooling, end‑user feedback, and journey mapping to prioritize and implement experience‑focused enhancements.
• Promote and govern the use of AI‑powered support capabilities (e.g., virtual agents, knowledge‑driven self‑service, AI‑assisted support) to increase automation, ticket deflection, and first‑contact resolution.
• Define and track KPIs and experience‑centric measures (such as DEX scores, self‑service adoption, and AI/AIOps benefit realization) and incorporate them into regular reporting and governance.

AIOps, Automation & Innovation

• Work closely with AI Innovation and Service Governance lead to own the strategy and roadmap for AIOps adoption across monitoring, event management, incident response, and capacity/availability management.
• Ensure AIOps platforms are integrated with ITSM, monitoring, and observability tools to provide actionable insights, predictive analytics, and automated remediation where appropriate.
• Identify, prioritize, and implement automation opportunities across service desk, workplace, deskside support to improve speed, quality, and consistency of service delivery.
• Collaborate with architecture, engineering, and operations teams to ensure solutions are robust, scalable, secure, and designed for observability and AI‑assisted operations.
• Lead periodic innovation and improvement reviews with clients to present new use cases, proofs of value, and incremental enhancements in digital workplace, DEX, AI, and AIOps.

Team Leadership

• Mentor, motivate, and foster cross‑functional collaboration between service desk, deskside support, digital workplace support and ITSM teams.
• Provide guidance, coaching, and development opportunities to team members in ITSM, digital workplace, DEX practices, and AIOps/automation capabilities.
• Foster a culture of collaboration, accountability, innovation, and continuous improvement focused on user‑centric and experience‑centric outcomes.

Client Relationship Management

• Build and maintain strong relationships with key client stakeholders, including business, IT, and digital workplace leaders.
• Serve as a trusted advisor, providing strategic guidance and recommendations on technology solutions, digital workplace strategies, and AI/AIOps‑enabled service models.
• Proactively address client concerns and escalations, ensuring timely and effective resolution and clear communication of improvement actions and experience outcomes.

Financial Management

• Contribute to the development and management of service delivery and digital workplace budgets.
• Monitor and control costs, identifying opportunities for optimization through automation, AI/AIOps, and improved service design.
• Track and report on key performance indicators (KPIs) and DEX metrics related to service delivery, transformation outcomes, and value realization.

Qualifications

Education

• Bachelor’s degree in Computer Science, Information Technology, or a related field; Master’s degree preferred.

Experience

• 10+ years of progressive experience in IT service delivery, with at least 5+ years in a leadership role.
• Proven track record of successfully delivering a, digital workplace, and on‑premises infrastructure services to public and private sector clients.
• Experience managing large, complex IT environments and leading digital transformation or digital workplace initiatives with measurable improvements in digital employee experience.
• Experience with ITIL framework and best practices and with the adoption of AI, automation, and AIOps in IT operations and support.

Certifications

• ITIL v4 Foundation (required).
• ITIL v4 Managing Professional (preferred).
• Certifications in digital workplace, ITSM tools, or AIOps/observability platforms are advantageous.
• Project Management certifications (PMP) are a plus.

Skills

• Excellent leadership, communication, and interpersonal skills.
• Strong analytical, problem‑solving, and decision‑making abilities, with the ability to interpret operational, experience, and AIOps insights.
• Ability to work effectively in a fast‑paced, demanding environment and drive change across multiple stakeholder groups.
• Ability to manage multiple projects and priorities simultaneously across traditional and digital workplace domains.
• Strong understanding of IT security best practices and data protection considerations for digital workplace and AI‑enabled services.
• Good understanding of organizational change management practices.

• Provide strategic direction and leadership to the organization, setting clear goals, objectives, and priorities in alignment with the mission and vision. 

• Develop and implement business strategies, plans, and initiatives to drive growth, profitability, and market competitiveness. 

• Oversee day-to-day operations, including finance, human resources, marketing, sales, operations, and other functional areas, ensuring efficiency, effectiveness, and compliance with policies and regulations. 

• Monitor and evaluate organizational performance, financial metrics, and key performance indicators (KPIs), identifying opportunities and risks and taking corrective actions as needed. 

• Build and maintain relationships with stakeholders, including investors, board members, partners, customers, employees, and the community, representing the organization positively and advocating for its interests. 

• Lead business development efforts, exploring new markets, opportunities, and partnerships to expand the organization's reach and revenue streams. 

• Drive organizational change and transformation initiatives, adapting to market dynamics, technological advancements, and competitive pressures to ensure long-term viability and success. 

• Manage financial resources, budgets, and investments prudently, optimizing resource allocation and capital allocation to maximize return on investment and shareholder value. 

• Ensure compliance with legal, regulatory, and ethical standards, maintaining integrity, transparency, and accountability in all business dealings and operations. 

• Lead crisis management and risk mitigation efforts, proactively identifying and addressing threats to the organization's reputation, financial stability, and operational continuity. 
  

Requirements: 

• Master Degree and above in any field. 

• At least 10 to 15 years’ experience in Management/Leadership roles (CEO/GM/Project Manager). 

• Exceptional leadership skills to effectively lead the Company. 

• Strong understanding of industry standards, business operations and regulatory requirements. 

• High level of business awareness and acumen. 

• Innovative mindset to create new, effective solutions. 

• Understanding the intricacies of financial management and management. 

• Planning and organization skills to facilitate goal-setting. 

• Strong crisis management and conflict mediation skills. 

Elemental Manpower Solution Pte Ltd | EA License No: 22C1236 
EA Personnel Name: Jeryn Lee | EA Personnel No: R22109650