Job Summary
Manage and delivery product objectives within the country for Securities Services across ASEAN countries in alignment with global objectives for the product line, including financial and non-financial performance, enhancement of capabilities, product and client access future strategies, and oversight of risk and governance in alignment with the Product Head for SS and regional Product Strategy.
Product Management and Development
• Directly responsible for articulating the product strategy and executing product initiatives on the annual operating plan in the country for the product in conjunction with the Country SS head and/or Regional Head of Product SS
• Directly responsible for understanding customer needs and develop the client value propositions that will address them across all client segments
• Sponsor launches of product enhancements, new products, as required for FSS . Work jointly with Sales and Marketing to develop collaterals for local market, communicate product launches, organize customer events and develop a sales campaign strategy to ensure that the new products meet planned volume and revenue targets
• Identify opportunities for the business and develop new product / programmes. Responsible for end-to-end ownership (from the Product perspective) for the following products offered by securities services:
• Custody services
• Fund services
• Trustee Services
Key Responsibilities
• Regularly evaluate alternate products/ processes that will ensure that our product offering is in line with or better than the market.
• Ensure an open and continuous dialogue with Global Product (CP) team and Global Product Manager (CPM) with regard to the product responsibilities.
• Identify new niche markets/ segments to achieve further volume/ revenue growth.
• Regularly benchmark our product with competition and work towards plugging major gaps.
• Embrace and practice the values of the bank on all occasions and demonstrate one bank behaviour
• Ensure adherence to all internal and external regulations to embed Compliance Risk monitoring as an integral part of the business process
• Ensure that the business meets all its obligations vis-à-vis the prevention of money laundering under the Group Policy and Standards & under Local laws and Regulations. Ensure that there are appropriate and documented internal controls which are regularly reviewed to ensure that they reflect any changes in product, systems, policy and regulations.
Commercialisation
• Responsible for commercialization of new product capabilities by ensuring commercialization plans, targets and infrastructure to maximize success for it launch
• Understand the needs of customers and prospects, and implement structures and solutions to meet these needs ensuring delivery of SS. Work closely with sales team to target new clients for Custody & Fund Services
• Provide ongoing support and training to sales, CIC, CC, GM, Risk and GTO staff to provide assistance to facilitate the closure of large or complex deals.
• Maintain high level client interaction. Approximately 20% of your time should be spent on client-related activities focused on strategic topics that help understand client needs and ensure an appropriate set of solutions delivered.
• Assist in the structuring/ customization of clients requirements as well as RFP responses where such response is relevant to the product set as well as our officering to new segments such as Alternative Investment Funds
Financial Performance and profitability
• Directly responsible for the SS product P&L within the country
• Have clear responsibility over pricing for products and management of assets, contingents, and for the allocation of AUM (SS).
• Work with the Country SS/ FM head in the management of the country ALCOs in alignment. Monitoring market changes and pricing strategies
• Directly responsible for driving investment business cases and the business operating model for the product line
• Develop jointly with the Sales team a local strategy to meet country objectives, in line with the overall Securities Services and Financial Markets strategy
• Conduct ongoing competitor analysis to capture the opportunities, mitigate the threats and deliver financial performance. Recommend and plan actions to build or reinforce our competitive edge
• Drive end to end product performance, improving efficiency through the e-agenda, straight through processing, ensuring scalability to grow
• Ensure all processes across Financing and Securities Services are followed in line with approved policies and procedures.
Market Advocacy
• The role requires active co-ordination with all internal stakeholders which includes Legal and compliance, Credit, Market, Operations, Sales, relationship, implementation and externally with Market Regulators and Infrastructures, associations such as AGC, ASIFMA
• Actively engaged with regulators/exchanges/depositories and market intermediaries to seek clarification, operating guidelines and FAQ
• Perform Market Advocacy role in close coordination with Group Product
Strategy
• Develop jointly with the Sales team a local strategy to meet country objectives, in line with the overall Securities Services and Financial Markets strategy
• Directly responsible for articulating the product strategy and executing product initiatives on the annual operating plan in the country for the product in conjunction with the Country SS head and/or Regional Head of Product SS.
Business
• Directly responsible for the SS product P&L within the country
• Have clear responsibility over pricing for products and management of assets, contingents, and for the allocation of AUM (SS).
• Work with the Country SS/ FM head in the management of the country ALCOs in alignment. Monitoring market changes and pricing strategies
Processes
• Responsible for commercialization of new product capabilities by ensuring commercialization plans, targets and infrastructure to maximize success for it launch
• Drive end to end product performance, improving efficiency through the e-agenda, straight through processing, ensuring scalability to grow
• Ensure all processes across Financing and Securities Services are followed in line with approved policies and procedures.
People and Talent
• Ensure the provision of ongoing training and development of people and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.
• Employ, engage and retain high quality people, with succession planning for critical roles.
• Responsibility to review team structure/capacity plans.
• Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives
Risk Management
• Identify and mitigate the Operational, Credit, Regulatory and Business conduct risks relating to SS products within the region.
• Ensure country compliance on Group standard for Audit, Control and financial reporting including reporting of risks to BORF/CORGs/ CEF
• Work closely with operations to improve overall service standards, platform and solution customizations and to ensure that quality of service to customers remains superior to competition
• Ensure timely renewal of country addendums (CAs) to PPGs and proactively work with stakeholders to identify and quantify new and existing risks. Actively participate in NPC roll out and execution in the region
Regulatory and Business Conduct
• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key stakeholders
• Group Product
• Regional Securities Service Head
• Country Securities Services Head
• Global and Country Operation Head
• Global and Country Implementation Head
Our Ideal Candidate
• 15+ years’ of experience in the Securities Business inclusive of 10 years of extensive experience in Securities Services Product Development/Management with strong expertise across Custody and Fund Services in a global market environment.
• Demonstrate strong experience records with a major Securities Services provider or Asset Manager.
• Strong background of people focused leadership with excellent engagement and retention results.
• A people manager with experience with managing diverse & multi-discipline teams and problem-solving.
• Deep international market knowledge & client buying behaviours.
• Strong strategic thinking and ability to develop a product roadmap, in particular in the Investor space.
• Ability to drive and execute on a product agenda with other stakeholders (Legal & Compliance, Risk, Operations & Technology)
• Strong sales skills (lead by example) – demonstrable experience of technical sales, global coordination, RFIs / RFPs, client presentation meeting, and running workshops.
• Track record of delivering revenue growth.
• Recognised market profile, credibility with clients and industry forums.
• Highly organised and an exceptional communicator, able to work effectively in a matrix organisation
Role Specific Technical Competencies
• Custody & Broker
• Fund Accounting
• Performance Measurement
• Compliance Monitoring
• Transfer Agency
• Fund Trustee
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment Assessments
Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website www.sc.com/careers
