Total 34 Director/C-Level job vacancies

• Act as the senior technical point of contact for hyperscale and enterprise clients across APAC during pre-sales and early implementation phases, leading and developing the in-country Solutions Leads who own day-to-day customer engagement in each market.
• Oversee the gathering and interpretation of customer requirements for APAC deployments through the in-country Solutions Leads, ensuring alignment with Zerra's regional capacity roadmap, internal capabilities, and commercial goals.
• Set the standard for translating client expectations into clear technical deliverables across APAC sites, and validate feasibility against local power, land, and connectivity constraints in partnership with country teams.
• Partner with commercial leadership to provide senior technical insight during pricing, contract structuring, and bid development across APAC, accounting for country-specific cost drivers, tax structures, and customer commercial norms in each market.
• Own the RFP response process across APAC opportunities — direct the in-country Solutions Leads and cross-functional response teams, and approve final submissions to customers, ensuring quality, consistency, and on-time delivery across the region.
• Coordinate with operations, design, and delivery leadership across APAC to ensure solutions can be executed to client standards and comply with applicable local codes and statutory approvals in each jurisdiction (e.g. CEA/NBC/BIS in India, METI in Japan, AS/NZS in Australia).
• Own the development of a reusable technical collateral library across APAC (solution templates, design responses, bid support documents), tailored by the in-country Solutions Leads to reflect local site, power, and regulatory conditions.
• Serve as a senior technical thought partner in strategic customer discussions and internal roadmap planning for Zerra's APAC portfolio, including expansion across Australia, Japan, India, and other emerging APAC DC markets.

At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent the world over. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.

Customer Solutions & Innovation (CSI) is DHL's cross-divisional commercial and innovation unit. We are responsible for managing about 100 of DHL's largest and most strategically important customers providing them with sector expertise, best in class account management and most innovative products & solutions. Discover the unique, international spirit of DHL where your commitment is recognized and rewarded.

Role Purpose:

Data Center Logistics is a key growth engine for the Technology sector & is part of DHL groups strategy for 2030.

Drive development of CSI Technology Data Center customers by understanding the customer and their growth strategy, building relationships, identifying opportunities, and pursuing business development together with Business Units within the region and India. Identify and support development of solutions and/or replicate existing solutions for the customers. The Regional Customer Director (RCD) supports the Global Customer Director (GCD) in the respective region. Assigned customers are considered highly strategic even among CSI customers. Hence the RCD will report directly into the Regional Technology Head.

PRE-SALES
In the respective Region, the Regional Customer Director (RCD) supports the Global Customer Director (GCD):

Strategic account planning 
• Provide input to Customer Development Plan, ensure buy-in within DHL for own region, and execute regional actions
• Identify long run prospects, game changing initiatives, innovation and eCommerce agenda in respective region
• Gather intelligence from internal & external sources to understand the customer (e.g. strategies, operational and procurement culture, supply chain maps including intelligence on ops, specs, incumbents, contracts, etc.)
• Conduct strategic customer dialogues with regional decision makers to identify customer's business objectives and supply chain requirements and challenges

Thinking long term & have a growth mindset is critical

Customer Relationship Development
• Identify key customer contacts and build/maintain relationships. Ensure business fit in the respective region
• Develop coach networks and network with decision makers in the region to drive DHL agenda within the customer
• Align customer and DHL agenda: early communication of future trends and customer strategies to the BUs before the opportunities come to market

Opportunity/pipeline development
• Identify, assess and develop new/growth/retention/ strategic opportunities regionally
• Drive renewal of profitable business in the region
• Confirm business fit with customer
• Support or conduct opportunity assessment with relevant DHL counterparts and obtain go/no go decision from BU on these opportunities
• Manage the regional pipeline to achieve revenue/volume/GP targets

SALES
In the respective Region, the RCD supports the GCD for Global deals and leads Regional deals:

Preparing the Deal
• Collect customer requirements and communicate these to CSI Commercial Operations and BU teams
• Define win and pricing strategy
• Work with CSI and BU virtual team and ensure customer requirements are considered in the offer
• Undertake due diligence on solution & price
• Develop proposal, business fit and solution fit

Closing the deal
• Present proposal, business fit and solution fit
• Adapt proposal and gain sign-off on changes
• Ensure common understanding of service expectations and solutions with the customer, DHL countries/region and within CSI
• Coordinate and actively engage in negotiations, gain decision maker commitment and close the deal
• Provide input to contract and ensure its sign off prior to the start of trading and in line with CSI and divisional contract approval processes/guidelines
• Gain decision maker commitment

Implementing the deal
• Represent and manage customer expectations, scope changes, approval process and deal activation
• Jointly support and monitor single BU implementation

AFTER-SALES
In the respective Region, the RCD supports the GCD: Service delivery and performance management
Raise service quality escalation if required in the Region

Account Maintenance
* Coordinate customer communications, including contractual and T&C changes
* Act as key contact for customer in the respective region, Channel communication to BU account teams and DHL internal functions in the region
* Conduct regional QRRs and QBRs at operational / strategic levels respectively, with the objective that all meetings develop the relationship.  Provide input to global QRRs/QBRs.
* Drive customer satisfaction survey (CSS) nominations, participation and follow up for her/his customer in the region.
* Partner with AR team and escalate issues with the customer as needed in the region.
* Provide input to Customer Status Update (CSU) follow up on issues and act as escalation instance in the region.

Requirement for the Role:

Experience:

• Requires 8-12 years of experience in the Logistics industry (especially data center knowledge), Sector or Customer

• Minimum 2-3 years experience in working across freight, parcel & contract logistics, including managing senior stakeholders within the organization & customer

• Requires 3-5 years of commercial experience

• Minimum 2-4 years of consultative selling experience in an international context

• Minimum 3-4 years of sales experience in the Technology sector

Education / Qualification / Certification / Requirements:

• University degree

• Excellent analytical and problem-solving skills

• Effective presentation and facilitation skills     

• Strong international exposure and specific understanding of the APAC data center business and cultural sensitivity

• Ability to work independently and within a team to deliver results     

• Ability to lead and influence without formal authority     

• Ability to adapt and perform under changing and uncertain conditions     

• Capacity to drive business growth across complex multi-sector conglomerates

• Strong hunting capabilities to tap into large growth potential

• Responsibility for retaining very large business

• High industry and sector knowledge

• Ability to lead and influence in an informal DHL matrix structure

Language Requirements:

• Excellent business English, written and oral

• Local language skills as required

About the Role:

We are seeking an experienced and resilient Cloud Services Delivery Director to lead our Agency Tenant Facilities Management (ATFM) cloud operations team. In this role, you will be the driving force overseeing tenant workloads across the Government Commercial Cloud (GCC) environment, with a primary focus on AWS architecture.

You will manage day-to-day cloud operations, drive complex migration roadmaps, and act as the principal custodian of infrastructure security, ensuring strict adherence to Singapore public sector compliance frameworks (e.g., IM8). The ideal candidate has an expert command of AWS, a service-oriented mindset tailored for public sector tenants, and a proven track record of handling high-stakes public sector IT delivery.

Key Responsibilities

ATFM Cloud Operations & Service Management

• GCC Environment Management: Establish, maintain, and supervise highly available, scalable, and resilient AWS infrastructure hosting critical tenant agency applications within the GCC framework.
• Day-to-Day Operations Support: Lead the ATFM engineering team in simplifying and running routine IT infrastructure operations for various government tenant agencies.
• Automation & Monitoring: Implement robust monitoring, logging, and alerting systems using automation (e.g., Ansible) and infrastructure-as-code (IaC via Terraform or CloudFormation) to maximize operational efficiency.
• Incident & Problem Management: Take accountability for high-severity incident responses, leading swift containment and resolution efforts to minimize disruption to public digital services.
• Tenant Lifecycle Management: Oversee the end-to-end cloud journey for tenant agencies, including resource allocation, continuous performance tuning, and capacity planning.

Services Governance & GCC Migration

• Cloud Readiness Assessment: Lead detailed infrastructure and workload assessments for legacy or on-premises systems shifting to GCC AWS environments.
• Migration Execution: Develop and drive flawless cloud migration roadmaps, managing resource schedules, timelines, and application onboarding constraints smoothly.
• Financial & Cost Governance: Analyze ongoing cloud spend across tenant agencies, enforcing strict cost optimization and control mechanisms to ensure responsible public fund spending.
• Stakeholder Management: Collaborate effectively with GovTech central teams, tenant agency stakeholders, and auxiliary security teams to align cloud delivery with overarching Whole-of-Government (WOG) digital objectives.

Infrastructure Security Compliance (WOG & IM8)

• IM8 Alignment: Ensure all tenant architectures strictly integrate and comply with Singapore Government IM8 (Instruction Manual 8) policies, CSA guidelines, and public sector data classification requirements.
• Access & Data Protection: Enforce mandatory security controls, prioritizing strict Identity and Access Management (IAM), Multi-Factor Authentication (MFA), network segmentation, and encryption for data at rest and in transit.
• Continuous Threat Monitoring: Supervise continuous infrastructure monitoring, leveraging cloud-native tools like AWS GuardDuty and Security Hub to preemptively identify and mitigate zero-day exploits, DDoS risks, and unauthorized access.
• Audits & Vulnerability Management: Direct routine security vulnerability assessments, strict patch management schedules, penetration tests, and compliance audits across tenant environments.
• Secure Disaster Recovery (DR): Ensure backup architectures are tightly secured and encrypted, and coordinate regular WOG-aligned DR drills to ensure business continuity for critical national applications.

Requirements:

• Education: Bachelor's degree in Computer Science, Information Technology, or a related field.
• Experience: ~15 years of experience in IT operations, with at least ~10 years in enterprise cloud environments.
• GovTech/Public Sector Exposure: Proven experience operating within the Government Commercial Cloud (GCC) environment, or a comprehensive understanding of Singapore public sector ICT governance.
• AWS Technical Depth: Expert architectural and operational knowledge of AWS services, DevOps pipelines, and infrastructure management.
• Compliance Proficiency: Deep practical familiarity with IM8 controls, MTCS, or equivalent high-compliance security frameworks.
• Tooling: Proficient with IaC deployment tools (Terraform, CloudFormation) and configuration management automation tools (Ansible, Chef, or Puppet).
• ITIL (Service Management)

Key Competencies:

• Strong leadership and decision-making under pressure
• Excellent stakeholder and communication skills 
• Deep understanding of service delivery and security and process governance
• Ability to balance operations, security, and business priorities
• Exceptional capabilities in managing multi-disciplinary engineering teams under high-pressure SLA environments.

Good to haves:

• Relevant specialized certifications: AWS Certified Solutions Architect – Professional or AWS Certified Security – Specialty.
• Certifications in IT service management (e.g., ITILv4).
• Hands-on experience with GovTech stack platforms such as Container Stack (CStack) or automated policy-as-code deployment engines.

Senior Assistant Director (Service Bureau and eLigitation) (12 Months)


About the Role

We are looking for a seasoned operations leader to take overall charge of the Service Bureau (a public-facing service point providing filing, processing and enquiry services) and the eLitigation (a digital platform for electronic court filings) user experience. You will own operational performance, service standards, and the customer experience across both, and serve as the primary conduit to the management of the Judiciary for insights, reporting, and escalations.

Key Responsibilities

1) Vendor and Operations Oversight

•      Serve as the primary point of contact and work closely with the Judiciary to monitor the appointed vendor’s operational performance against KPIs and service level commitments of the Service Bureau

•      Conduct regular service reviews, audits, spot checks and review operational reports and validate against on-the-ground observations

•      Oversee end-to-end vendor operations across counter services, back-end processing, and enquiry channels

•      Resolve operational issues on the ground in real time, working directly with vendor staff, supervisors, and relevant stakeholders from the Judiciary and Singapore Academy of Law

•      Oversee manpower deployment, queue management, and contingency arrangements, particularly during peak periods or disruptions

2) Service Bureau Customer Experience

•      Set the service improvement agenda, working with the vendor and Judiciary stakeholders to lift operational KPIs and service standards

•      Identify and act on opportunities to enhance thein-person customer experience at the Service Bureau

•      Analyse customer feedback, complaints, and service data to uncover pain points and inform improvements

•      Lead process re-engineering, digitalisation, and automation projects to shape the roadmap for service standards

3) eLitigation User Experience

•      Take charge of the eLitigation user experience, reviewing the end-to-end customer journey to identify friction points and improvement opportunities

•      Conduct discovery conversations with users — law firms, litigants-in-person, and Service Bureau staff — to surface pain points and understand journeys across the platform

•      Develop user-facing content and resources — online guides, FAQs, templates, walkthroughs, and practical workarounds for common system pain points — to help users navigate eLitigation more effectively

•      Focus on improvements at the user experience layer and help to quantify, prioritise and recommend UX improvements for the eLitigation system

4) Governance, Monitoring & Escalation

•      Design and maintain governance frameworks, escalation pathways, and monitoring mechanisms to ensure issues across the Service Bureau and eLitigation user experience are identified and addressed promptly

•      Establish monitoring systems and dashboards that provide real-time visibility of Service Bureau performance and eLitigation user experience metrics

•      Lead incident management and service recovery, ensuring root cause analyses and preventive measures are implemented

•      Escalate material risks and systemic issues to senior management of our company and the Judiciary

5) Stakeholder Engagement &Reporting

•      Serve as the primary bridge between the Judiciary and the vendor, aligning decisions and communication across both parties

•      Provide regular insights, updates, and recommendations to senior management of the Judiciary on operations, service standards, and improvements across the Service Bureau and eLitigation

•      Build strong working relationships with stakeholders across Judiciary divisions supporting the Service Bureau and eLitigation

•      Engage with external users — law firms, litigants-in-person, and members of the public — to understand needs across both channels and communicate service changes

Requirements

1) Qualifications & Experience

•      Bachelor’s degree in Business, Operations Management, or a related field; postgraduate qualification an advantage

•      At least 8–10 years of relevant experience in operations management, service delivery, or vendor management, with a track record of leading large-scale service operations

•      Demonstrated experience managing outsourced service providers under performance-based contracts

•      Public sector or regulated service industry experience an advantage

2) Skills & Attributes

•      Strong vendor management and operational judgement, with the ability to troubleshoot on the ground

•      Ability to navigate multi-party governance structures and balance competing stakeholder interests

•      Experience designing governance frameworks, escalation protocols, and monitoring/reporting systems

•      Strong analytical skills and proficiency in data analysis tools (e.g. Excel, Power BI)

•      Excellent stakeholder management and communication skills, including preparing reports for senior management audiences

•      Customer-centric mindset with a strong service orientation

•      Resilient, pragmatic, and collaborative, with a strong sense of ownership and accountability for service outcomes

The successful applicant will be offered a one-year contract in the first instance. Kindly note that only shortlisted candidates will be contacted.

Role Overview:

We are seeking an experienced and resilient Cloud Services Delivery Director to lead our Agency Tenant Facilities Management (ATFM) cloud operations team. In this role, you will be the driving force overseeing tenant workloads across the Government Commercial Cloud (GCC) environment, with a primary focus on AWS architecture.

Key Responsibilities

ATFM Cloud Operations & Service Management

• GCC Environment Management: Establish, maintain, and supervise highly available, scalable, and resilient AWS infrastructure hosting critical tenant agency applications within the GCC framework.
• Day-to-Day Operations Support: Lead the ATFM engineering team in simplifying and running routine IT infrastructure operations for various government tenant agencies.
• Automation & Monitoring: Implement robust monitoring, logging, and alerting systems using automation (e.g., Ansible) and infrastructure-as-code (IaC via Terraform or CloudFormation) to maximize operational efficiency.
• Incident & Problem Management: Take accountability for high-severity incident responses, leading swift containment and resolution efforts to minimize disruption to public digital services.
• Tenant Lifecycle Management: Oversee the end-to-end cloud journey for tenant agencies, including resource allocation, continuous performance tuning, and capacity planning.

Services Governance & GCC Migration

• Cloud Readiness Assessment: Lead detailed infrastructure and workload assessments for legacy or on-premises systems shifting to GCC AWS environments.
• Migration Execution: Develop and drive flawless cloud migration roadmaps, managing resource schedules, timelines, and application onboarding constraints smoothly.
• Financial & Cost Governance: Analyze ongoing cloud spend across tenant agencies, enforcing strict cost optimization and control mechanisms to ensure responsible public fund spending.
• Stakeholder Management: Collaborate effectively with GovTech central teams, tenant agency stakeholders, and auxiliary security teams to align cloud delivery with overarching Whole-of-Government (WOG) digital objectives.

Infrastructure Security Compliance (WOG & IM8)

• IM8 Alignment: Ensure all tenant architectures strictly integrate and comply with Singapore Government IM8 (Instruction Manual 8) policies, CSA guidelines, and public sector data classification requirements.
• Access & Data Protection: Enforce mandatory security controls, prioritizing strict Identity and Access Management (IAM), Multi-Factor Authentication (MFA), network segmentation, and encryption for data at rest and in transit.
• Continuous Threat Monitoring: Supervise continuous infrastructure monitoring, leveraging cloud-native tools like AWS GuardDuty and Security Hub to preemptively identify and mitigate zero-day exploits, DDoS risks, and unauthorized access.
• Audits & Vulnerability Management: Direct routine security vulnerability assessments, strict patch management schedules, penetration tests, and compliance audits across tenant environments.
• Secure Disaster Recovery (DR): Ensure backup architectures are tightly secured and encrypted and coordinate regular WOG-aligned DR drills to ensure business continuity for critical national applications.

Requirements

• Education: Bachelor's degree in Computer Science, Information Technology, or a related field.
• Experience: ~15 years of experience in IT operations, with at least ~10 years in enterprise cloud environments.
• GovTech/Public Sector Exposure: Proven experience operating within the Government Commercial Cloud (GCC) environment, or a comprehensive understanding of Singapore public sector ICT governance.
• AWS Technical Depth: Expert architectural and operational knowledge of AWS services, DevOps pipelines, and infrastructure management.
• Compliance Proficiency: Deep practical familiarity with IM8 controls, MTCS, or equivalent high-compliance security frameworks.
• Tooling: Proficient with IaC deployment tools (Terraform, CloudFormation) and configuration management automation tools (Ansible, Chef, or Puppet).
• ITIL (Service Management)

Interested candidates, please send your CVs on nabilah.azman@tg-hr.com

Regret to inform that only shortlisted candidates will be notified.

CEI: R1988671

EA License: 14C7275

(CS) Customer Success Director

The Job in short

As a Customer Success Director at Backbase, you will be at the forefront of driving customer

satisfaction and success across the region. You will be responsible for ensuring that our

customers derive maximum value from Backbase’s Engagement Banking Platform. This role

involves frequent travel across the region and requires a strong ability to build and maintain

relationships with key stakeholders at all levels, from C-suite decision-makers to programme

leaders.

Your mission is to foster product adoption and license consumption, enhance customer

satisfaction, and contribute to Net ARR Growth by ensuring that our customers successfully

leverage Backbase's solutions to achieve their business goals.

Meet the job

Customer Relationship Management:

● Develop and nurture strong, long-lasting relationships with key customers across your region.

● Regularly engage with senior stakeholders to understand their evolving needs and

expectations throughout the software development lifecycle, positioning yourself as a trusted

advisor and valuable resource.

● Facilitate complex discussions that involve multiple stakeholders, helping to align their goals

with Backbase's solutions and unblocking any adoption and license consumption challenges.

Value Maximization:

● Collaborate with customers to identify opportunities to maximize the value they derive from

Backbase products.

● Work with Backbase Customer Advisory to localize business cases. Provide strategic guidance

and best practices to ensure business cases align to the region and bank specific goals, ensuring

customers are fully utilizing the range of product capabilities available to them.

● Proactively identify and address potential challenges, working towards solutions that align with

the customer’s business objectives.

● Develop joint success plans with senior stakeholders, with clear objectives that are aligned with

their strategic goals.

● Actively work with the customer on roadmap planning to track and ensure the realization of the

business case throughout the programme lifecycle.

Advocacy Building:

● Identify and cultivate customer advocates who are willing to share their success stories and

experiences with Backbase solutions.

● Collaborate with marketing teams to create case studies, testimonials, and other materials that

showcase customer success.

Feedback Collection and Product Improvement:

● Gather and analyze product utilization, and end user feedback on product experiences,

providing actionable insights to R&D and steward the Request for Feature (RFF) process as a

joint responsibility with the Services team.

● Act as a bridge between customers and Backbase’s product development organization. Work

with the Backbase UX Research team, ensuring that customer needs and suggestions are

considered in future product enhancements.

Account Management:

● Proactively manage renewals by aligning customer success plans and business cases with

value realization, ensuring continued customer satisfaction and retention.

● In collaboration with Sales, identify opportunities for account growth by understanding the

banks’ business dynamics and leveraging them to expand ARR.

How about you

● Education: Bachelor’s degree in Technology, Business, or a related field.

● Experience: 10+

year

s of experience in a customer-facing role, including consulting, customer

support, delivery or account management in the APAC Hub region, with a focus on customer

success in the technology or software industry.

● Technical Acumen: Previous experience in roles requiring technical understanding, particularly

in customer success management within a software company.

● Language Proficiency: Fluent in English, with strong written and verbal communication skills.

● Customer-Centric Mindset: Passionate about delivering success for customers, with a deep

commitment to understanding customer needs and delivering solutions that exceed their

expectations.

● Results-Driven: Strong focus on customer satisfaction, with the ability to analyze data and

provide actionable insights and maintain dashboards that drive product adoption and customer

success.

● Relationship Builder: Exceptional communication, presentation, and interpersonal skills, with

the ability to challenge, negotiate, influence, and persuade stakeholders.

● Autonomous and Cross-Functional: Ability to work independently, take ownership of customer

success initiatives, and drive results, while collaborating across teams with Sales, R&D and

Services colleagues, as well as Backbase’s partner network.

● Organizational Skills: Capable of prioritizing tasks, multitasking, and demonstrating adaptability

in a dynamic environment.

● Commercial and Functional Acumen: Understand the unique cultural and digital trends in the

customer’s market and speak to business drivers, with a strong focus on maximizing value for

customers. Experience in banking or other Financial Services is a plus.

● Frequent Traveler: Willingness to travel frequently across the region to engage with banks and

ensure their success with Backbase.

This role offers a unique opportunity to make a significant impact on Backbase’s customer

success, helping our customers achieve their strategic goals while driving growth and adoption of

our engagement banking platform and other solutions.

Assistant Bereavement Service Director

• Office Location: Geylang Bahru, Singapore
• Working Hours: Mon – Fri/Sat 8.00am – 5.00pm
• Monthly Salary: basic up to $3500 + Commissions + Variable Bonus (VB)
• Employment Type: Full time, Permanent Contract

Company Overview

The company is a long‑established provider of services, with a strong heritage built over many years. It has grown into a group offering a range of products and services designed to meet diverse customer needs. With multiple brands and offices, the company continues to focus on delivering quality, care, and reliability to the communities it serves.

Responsibility

• Client Enquiry Management – Handle hotline calls, respond promptly to enquiries, and ensure timely follow‑up on service requests.

• Funeral Arrangement Coordination – Organize service arrangements with professionalism, accuracy, and sensitivity to client needs.

• Client Engagement – Conduct consultations in‑office, on‑site, or virtually to discuss service requirements.

• Transfer Assistance – Support the transfer of the deceased to funeral homes in line with established procedures.

• Cross‑Team Collaboration – Work closely with Operations and Finance teams to ensure smooth service delivery and proper documentation.

• Administrative Support – Perform general administrative tasks and ad‑hoc duties to assist departmental operations.

Requirement

• Have sales experience in the same or bank/insurance industry is an added advantage
• Possess a valid Singapore Class 3 driving license is and added advantage
• Willingness to work overtime and perform night standby duties when required.
• Candidate who can start immediately or within short notice will be preferred

We regret to inform you that only shortlisted applicants will be notified.

Recruit Lync Pte Ltd | EA License Number: 22C1000

Chen Hoe Nam | EA Personnel License: R25158678

Job Summary

As Customer Identity Management Director, you will lead the Company's global CIAM capability, ensuring secure, scalable identity solutions aligned with business needs. You will drive strategy, lead global teams, and oversee digital identity platforms supporting millions of daily authentications.

Responsibilities

• Define and evolve the global Customer Identity and Access Management (CIAM) capability to ensure security, scalability, and alignment with business and customer needs
• Lead the DCS Technology Maturity Assessment to identify gaps and drive continuous platform improvements
• Champion security by design principles and deliver seamless digital identity experiences using modern authentication, authorization, and orchestrated customer journeys
• Lead global delivery teams to execute complex, multi-regional initiatives with transparency, accountability, and measurable outcomes
• Oversee the full product lifecycle by defining requirements, guiding solution design, governing engineering execution, and supporting high-quality global deployments
• Maintain a multi-year Customer Identity Management roadmap aligned with global strategy and business priorities
• Ensure global platforms meet high availability, resilience, scalability, and comply with evolving security and regulatory standards including GDPR and data residency
• Drive platform governance by managing costs, vendor relationships, performance metrics, and mitigating risks
• Oversee foundational identity services, login journeys, account lifecycle management, API identity integrations, and customer data orchestration to optimize platform functionality
• Collaborate with regional teams, product owners, security, and enterprise architecture to harmonize global implementations
• Promote reusability, standardized patterns, shared services, and platform consolidation to enhance efficiency across the enterprise
• Champion experimentation, observability, modern engineering practices, and advance DevSecOps maturity within teams
• Lead and inspire a community of engineers, architects, and product managers to foster innovation, operational excellence, and continuous improvement

Preferred competencies and qualifications

• Advanced degree in Computer Science, Information Systems, or related field
• PMI/Prince2 and ITIL certifications
• Strong expertise in Customer Identity Management platforms such as Ping, ForgeRock, Azure AD B2C, or Okta, and modern identity protocols
• Proven experience leading multinational teams in complex stakeholder environments
• Solid understanding of digital customer platforms, API ecosystems, and integration patterns
• Demonstrated strategic thinking, leadership maturity, and customer-centric mindset
• Excellent communication skills to engage both technical and non-technical audiences

Are you a tech enthusiast eager to shape the future of high-performance computing? If you’re passionate about technology and eager to make a tangible impact, RunSun is the place for you. At RunSun, we’re revolutionizing the cloud landscape with cutting-edge GPU infrastructure, and we’re looking for dynamic individuals like you to join our team.

Who we are:
RUNSUN is a leading provider of AI computation power services, certified as NCP(NVIDIA CloudPartner).  Runsun Cloud is at the forefront of delivering unparalleled performance for compute-intensive workloads, ensuring that our clients experience unmatched speed and efficiency. From our Kubernetes-native cloud platform to our advanced networking and server architecture, we consistently outperform traditional cloud providers. We are dedicated to enable our customers to achieve their technological and business goals by leveraging our advanced infrastructure and expertise.

Job Summary:

The Sales Director is responsible for leading and driving the sales team of our computation power service company to achieve ambitious sales targets. This role requires a strategic thinker, an excellent leader, and a results-oriented professional who can develop and execute sales strategies, build and maintain high-level client relationships, and manage the overall sales process from lead generation to closing deals.

Key Responsibilities:

1. Sales Strategy Development and Execution：
   
   Develop comprehensive sales strategies and plans that align with the company's overall business objectives and market trends. Set clear sales targets, quotas, and performance metrics for the sales team.
   
   Analyze market data, customer needs, and competitor activities to identify new business opportunities, potential markets, and growth areas. Adjust sales strategies accordingly to maintain a competitive edge in the market.
   
   Oversee the implementation of sales strategies, ensuring that all sales activities are carried out effectively and efficiently. Monitor and evaluate the performance of the sales team against established targets and make timely adjustments to improve performance.
   
2. Team Leadership and Management:
   
   Recruit, train, and develop a high-performing sales team. Provide guidance, coaching, and mentorship to sales representatives to enhance their sales skills, product knowledge, and customer service capabilities.
   
   Set clear goals and expectations for the sales team and establish a performance management system to track and evaluate individual and team performance. Provide regular feedback and rewards to motivate and retain top talent.
   
   Foster a positive and collaborative team culture within the salesdepartment. Encourage teamwork, knowledge sharing, and innovation to drive continuous improvement in sales performance.
   
3. Client Relationship Management:
   
   Build and maintain strong relationships with key clients, including C - level executives and decision - makers. Understand their business needs, pain points, and strategic objectives, and provide customized solutions using our computation power services.
   
   Serve as the primary point of contact for major accounts, ensuring high - level customer satisfaction and loyalty. Proactively address client concerns and issues and work closely with other departments （such as technical support and operations） to resolve any problems in a timely manner.
   
   Identify opportunities for upselling and cross-selling to existing clients and develop strategies to increase client lifetime value.
   
4. Sales Process Management:
   
   Oversee the entire sales process, from lead generation and qualification to proposal development, negotiation, and closing. Ensure that all sales activities are in line with the company's sales methodology and best practices.
   
   Review and approve sales proposals, contracts, and pricing agreements to ensure compliance with company policies and profitability targets. Negotiate complex deals with clients to achieve favorable terms for the company.
   
   Use market data to analyze sales trends, identify areas for improvement, and make data-driven decisions to optimize the sales process.
   
5. Sales Event and Campaign Leadership:
   
   Plan and execute large-scale sales events, such as major product launches, industry conferences, and high-profile promotional campaigns. Coordinate with marketing, product development, and other departments to ensure the success of these events.
   
   Set goals and strategies for sales events and campaigns, and track their effectiveness in generating leads, increasing brand awareness, and driving sales. Use the insights gained from these events to refine future sales and marketing strategies.
   
6. Collaboration with Other Departments:
   
   Collaborate closely with the marketing department to develop integrated marketing and sales strategies. Provide input on market research, product positioning, and marketing collateral to ensure that marketing efforts support sales goals.
   
   Work with the product development team to provide market feedback and customer requirements. Participate in product development initiatives to ensure that our computation power services meet the evolving needs of the market.
   
   Liaise with the technical support and operations teams to ensure seamless delivery of services to clients. Coordinate efforts to resolve any technical or operational issues that may impact client satisfaction or sales performance.
   
   Qualifications and Skills:
   
   Education: Master's degree in Business Administration, Marketing, or a related field is preferred. A bachelor's degree with extensive relevant work experience will also be considered.
   
   Experience: At least over 5 years of experience in sales, with a proven track record of achieving and exceeding sales targets. Experience in the technology or computation power services industry is highly desirable. A minimum of 3 years of experience in a leadership role, managing and leading a sales team. Demonstrated ability to build and develop high-performing sales teams.
   
   Skills:
   
   Exceptional strategic thinking and planning skills. Ability to develop and execute long - term sales strategies in a dynamic and competitive market.
   
   Strong leadership and management skills. Proven ability to motivate, coach, and develop sales teams to achieve peak performance.
   
   Excellent communication and interpersonal skills. Ability to build and maintain relationships with clients, partners, and internal teams at all levels.
   
   Proficient in using sales analytics tools and CRM systems to drive data - driven decision - making. Strong analytical skills to interpret market data and sales performance metrics.
   
   Exceptional negotiation and closing skills. Ability to handle complex sales negotiations and close deals with high - value clients.
   
   In-depth understanding of the computation power services market, including industry trends, competitor landscape, and customer needs.
   
   Language: Fluent in English (both written and spoken). Proficiency in additional languages, for example Chinese, is a plus.
   
   If you believe you have the skills and leadership qualities to excel as a sales Director in our company, please submit your resume and a cover letter outlining your relevant experience and suitability for the role to sg.hr@runsun.com.  Embark on an exciting career journey with RunSun — where your ideas and expertise will help shape the future of Artificial Intelligence.

Job Duties:

• Define and execute the organization’s cloud service delivery strategy, ensuring alignment with business goals and long-term digital transformation initiatives.

• Lead the assessment and migration of on-premise infrastructure and applications to cloud platforms such as AWS and Azure.

• Evaluate existing IT infrastructure, applications, and security posture to determine cloud readiness and define migration priorities.

• Oversee day-to-day cloud operations to maintain high availability, performance, and reliability of cloud environments.

• Ensure cloud environments comply with industry security standards and implement best practices including IAM, encryption, and network security.

• Monitor cloud consumption and implement cost optimization strategies to ensure efficient utilization of cloud resources.

• Build, mentor, and manage a high-performing cloud operations team while promoting a culture of innovation and continuous improvement.

• Implement monitoring tools, automation frameworks, and infrastructure-as-code practices to improve operational efficiency.

• Lead incident response processes, minimize service disruptions, and implement preventive measures to mitigate operational and security risks.

• Design and maintain robust backup, disaster recovery, and business continuity plans to ensure resilience of cloud services.

Job Requirements:

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.

• Minimum 15 years of experience in IT infrastructure or operations, with at least 10 years working in cloud environments.

• Strong expertise in AWS and Microsoft Azure cloud platforms, including architecture, services, and operational best practices.

• Proven experience leading large-scale cloud migration and modernization initiatives.

• Solid understanding of cloud security frameworks, including IAM, network security, encryption, and compliance standards (e.g., GDPR, SOC2, CSA).

• Hands-on experience with Infrastructure-as-Code tools such as Terraform or CloudFormation.

• Experience with automation and configuration management tools such as Ansible, Puppet, or Chef.

• Strong knowledge of DevOps practices, CI/CD pipelines, and cloud-native operations.

• Demonstrated leadership experience managing technical teams, including mentoring and performance management.

• Excellent communication, stakeholder management, and problem-solving skills, with the ability to collaborate across technical and business teams.
  

  
  To Apply, please kindly email your updated resume to weizhe.teoh@tg-hr.com

  Regret to inform that only shortlisted candidates will be notified.

  CEI: R25127749

  EA License: 14C7275

Our Client, one of the leading social service agency in Singapore is inviting qualified candidates to fill the position as Assistant Director (Mental Health)

They are located at Central – easily accessible via various modes of transport.

Responsibilities:

1. Strategic Support
Support the Director in executing strategic plans and initiatives aligned with the organisation’s mission and objectives.

2. Programme Development
Work closely with the Director to enhance existing mental health programmes and services in response to community needs. Provide support in managing new projects, including initiatives such as the Shaw Tower project and development of new premises.

3. Evaluation and Reporting
Assist in the collection and analysis of data to assess the effectiveness of programmes, services, and project outcomes. Support the preparation and management of both internal and external reports, including claims processing.

4. Budget Planning
Assist the Director in budget planning and management for programmes, ensuring effective resource allocation and monitoring of expenditures.

5. Compliance Support and IT Systems
Ensure adherence to relevant laws, regulations, and accreditation standards to maintain service quality. Oversee data management processes and collaborate with vendors to improve IT systems, such as Social 360.

6. Collaboration and Networking
Develop and maintain strong relationships with key stakeholders, including community organisations, government agencies, healthcare providers, and funding bodies.

Requirement:

• At least 10 years of experience in the social services or non-profit sector
• Minimum of 2 years specialising in mental health services
  

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

Interested candidates kindly click the APPLY NOW button

By submitting your personal data and/or resume, you give consent to the collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified.

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Personnel No: R25157233 (Loh Pooi Keng)

Job Responsibilities

We’re looking for a proactive and hands-on Technology Operations and Service Management lead who thrives in fast-paced environments and is passionate about building resilient systems from the ground up. In this role, you’ll be the guardian of production stability, bridging engineering, support, and business to ensure our tech stack is reliable, scalable, and ready to grow with us.

You’ll wear multiple hats—part SRE, part incident commander, part operations strategist—helping us build with operational excellence and run with confidence while embedding AI across different domains.
 

Production Support & Monitoring

• Monitor and support production applications to ensure optimal performance and availability.
• Lead incident response efforts, including communication and coordination across teams.
• Conduct problem management and root cause analysis to prevent recurring issues.
• Coordinate with development teams to address and resolve bugs efficiently.
• Monitor vendor performance and ensure compliance with service level agreements (SLAs).

Site Reliability Engineering (SRE)

• Maintain system reliability, availability, and uptime through proactive measures.
• Implement automated healing, monitoring, and alerting solutions.
• Perform capacity planning and system performance tuning to support scalability.
• Conduct regular service operational reviews and audits to ensure adherence to standards.
• Maintain and regularly test Business Continuity Plans (BCP) and Disaster Recovery (DR) strategies.

Data Operations

• Monitor data pipelines to ensure data integrity and timely delivery.
• Manage data-related incidents and maintain lineage tracking for transparency and traceability.

Technology Operations and Service Management

• Provide input on operational requirements during design
• Participate in non-functional testing (e.g., performance, failover)
• Define SLOs, SLIs, and error budgets (SRE)
• Collaborate on automation and observability tooling
• Work with Data Engineering to define data pipelines and quality checks
• Define service requirements and SLAs during vendor onboarding
• Contribute to BCP/DR planning
• Provide feedback on incident trends to improve design
• Integrate AI into service desk operations for intelligent ticket routing, resolution suggestions, and trend analysis.
• Use AI to analyze incident trends and recommend design improvements or automation opportunities.

On-Premises Network Devices and Operations

• Monitor and manage on-premises network infrastructure including routers, switches, firewalls, and load balancers.
• Ensure network performance, availability, and security through proactive maintenance and configuration management.
• Conduct regular network health checks, firmware updates, and hardware lifecycle planning.
• Respond to and resolve network-related incidents, including root cause analysis and documentation.
• Implement and maintain network segmentation, access controls, and compliance with internal security policies.

Job Requirements

• Education: Bachelor’s degree in Computer Science, IT, or a related field.
• Experience: 5+ years in IT operations, service management, or related roles, ideally in high-growth or startup environments.
• Ops Leadership: Proven ability to lead cross-functional teams across Production Support, SRE, DevOps, and Service Management.
• Frameworks & Best Practices: Experience with ITIL framework and service management best practices.
• Incident & Problem Management: Strong track record in leading incident response and driving root cause analysis.
• Performance & Reliability: Experience in capacity planning, performance tuning, and building reliable systems.
• BCP & DR: Hands-on experience with Business Continuity and Disaster Recovery planning and execution.
• Entrepreneurship Mindset: You’re resourceful, collaborative, and thrive in environments where you can make a big impact quickly.

Our Client, one of the leading social service agency in Singapore is inviting qualified candidates to fill the position as Assistant Director (Mental Health)

They are located at Central – easily accessible via various modes of transport.

Responsibilities:

1. Strategic Support
Support the Director in executing strategic plans and initiatives aligned with the organisation’s mission and objectives.

2. Programme Development
Work closely with the Director to enhance existing mental health programmes and services in response to community needs. Provide support in managing new projects, including initiatives such as the Shaw Tower project and development of new premises.

3. Evaluation and Reporting
Assist in the collection and analysis of data to assess the effectiveness of programmes, services, and project outcomes. Support the preparation and management of both internal and external reports, including claims processing.

4. Budget Planning
Assist the Director in budget planning and management for programmes, ensuring effective resource allocation and monitoring of expenditures.

5. Compliance Support and IT Systems
Ensure adherence to relevant laws, regulations, and accreditation standards to maintain service quality. Oversee data management processes and collaborate with vendors to improve IT systems, such as Social 360.

6. Collaboration and Networking
Develop and maintain strong relationships with key stakeholders, including community organisations, government agencies, healthcare providers, and funding bodies.

Requirement:

• At least 10 years of experience in the social services or non-profit sector
• Minimum of 2 years specialising in mental health services
  

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

Interested candidates kindly click the APPLY NOW button

By submitting your personal data and/or resume, you give consent to the collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified.

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Personnel No: R25157233 (Loh Pooi Keng)

Bereavement Service - Assistant Director

• Office Location: Geylang Bahru, Singapore
• Working Hours: Mon – Fri/Sat 8.00am – 5.00pm
• Monthly Salary: basic up to $3500 + Commissions + Variable Bonus (VB)
• Employment Type: Full time, Permanent Contract

Company Overview

The company is a long‑established provider of services, with a strong heritage built over many years. It has grown into a group offering a range of products and services designed to meet diverse customer needs. With multiple brands and offices, the company continues to focus on delivering quality, care, and reliability to the communities it serves.

Responsibility

• Manage call centre hotlines, respond to enquiries promptly, and ensure timely follow-up on service requests.

• Coordinate funeral arrangements with accuracy, professionalism, and sensitivity to clients’ needs.

• Engage with clients through in-office consultations, on-site visits, and virtual meetings to discuss service arrangements.

• Assist in coordinating the transfer of the deceased to designated funeral homes in accordance with procedures.

• Work closely with Operations and Finance teams to ensure smooth service delivery and proper documentation.

• Perform administrative and ad-hoc duties as assigned to support departmental operations.

Requirement

• Have sales experience in the same or bank/insurance industry is an added advantage
• Possess a valid Singapore Class 3 driving license is and added advantage
• Willingness to work overtime and perform night standby duties when required.
• Candidate who can start immediately or within short notice will be preferred

We regret to inform you that only shortlisted applicants will be notified.

Recruit Lync Pte Ltd | EA License Number: 22C1000

Chen Hoe Nam | EA Personnel License: R25158678

Warehouse & Operations Director

15 years of experience in Food Service, culinary industry, FMCG, Coldroom or Food Manufacturing Industry

Role Overview

We are seeking a dynamic and hands-on Operations Director to lead and drive operational excellence across our Singapore operations. This role requires a strong leader who takes ownership, builds high-performing teams, and ensures seamless operational execution.

The successful candidate will be deeply involved in daily operations, guiding teams, resolving operational challenges on the ground, and setting clear standards for performance, accountability, and workplace safety.

Key Responsibilities

Operational Leadership

• Lead and actively oversee day-to-day operations to ensure timely, efficient, and high-quality delivery of goods and services

• Take full ownership and accountability for operational outcomes, service levels, and team performance

• Manage and optimise end-to-end supply chain and logistics operations

• Identify operational gaps and implement improvements to enhance productivity and efficiency

Performance & Process Optimisation

• Analyse operational data and KPIs to drive continuous improvement and informed decision-making

• Develop, manage, and monitor operational budgets, balancing cost efficiency with service quality

• Implement process improvements to enhance operational effectiveness and scalability

Team Leadership & Development

• Build, mentor, and develop a strong operations team while fostering collaboration and accountability

• Continuously elevate team capability and performance through coaching, training, and clear expectations

• Promote a high-performance culture focused on operational excellence

Safety & Customer Excellence

• Champion workplace safety by ensuring compliance with safety regulations and best practices

• Foster a customer-centric culture that consistently delivers high service standards

Requirements

• Minimum 15 years of relevant experience in one or more of the following industries:

  • Food Service

  • Culinary

  • FMCG

  • Cold Chain / Cold-room

  • Food Manufacturing

• Strong experience in operations management, supply chain, and operational improvement

• Hands-on leader who is comfortable working closely with operations teams on the ground

• Proven experience in warehouse management within the relevant industries listed above

• Demonstrated experience in people leadership, mentoring, and team development

• Experience working as part of a management team, contributing both strategically and operationally

• Solid experience in budgeting, financial planning, and cost optimisation

• Strong problem-solving ability, adaptability, and results-oriented mindset

• Experience in the food service or culinary industry

• Proficiency in operational systems and software tools is a plus

Additional Information

• Salary: Up to SGD 12,000 basic + $100 mobile allowance + AWS + Variable Bonus

• Working Hours: Monday to Friday, 8:30 AM – 5:30 PM

• Candidate must be comfortable with hands-on operations

Our Client, one of the leading social service agency in Singapore is inviting qualified candidates to fill the position as Assistant Director (Mental Health)

They are located at Central – easily accessible via various modes of transport.

Responsibilities:

1. Strategic Support
Support the Director in executing strategic plans and initiatives aligned with the organisation’s mission and objectives.

2. Programme Development
Work closely with the Director to enhance existing mental health programmes and services in response to community needs. Provide support in managing new projects, including initiatives such as the Shaw Tower project and development of new premises.

3. Evaluation and Reporting
Assist in the collection and analysis of data to assess the effectiveness of programmes, services, and project outcomes. Support the preparation and management of both internal and external reports, including claims processing.

4. Budget Planning
Assist the Director in budget planning and management for programmes, ensuring effective resource allocation and monitoring of expenditures.

5. Compliance Support and IT Systems
Ensure adherence to relevant laws, regulations, and accreditation standards to maintain service quality. Oversee data management processes and collaborate with vendors to improve IT systems, such as Social 360.

6. Collaboration and Networking
Develop and maintain strong relationships with key stakeholders, including community organisations, government agencies, healthcare providers, and funding bodies.

Requirement:

• At least 10 years of experience in the social services or non-profit sector
• Minimum of 2 years specialising in mental health services
  

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

Interested candidates kindly click the APPLY NOW button

By submitting your personal data and/or resume, you give consent to the collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified.

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Personnel No: R25157233 (Loh Pooi Keng)

Our Client, one of the leading social service agency in Singapore is inviting qualified candidates to fill the position as Assistant Director (Mental Health)

They are located at Central – easily accessible via various modes of transport.

Responsibilities:

1. Strategic Support
Support the Director in executing strategic plans and initiatives aligned with the organisation’s mission and objectives.

2. Programme Development
Work closely with the Director to enhance existing mental health programmes and services in response to community needs. Provide support in managing new projects, including initiatives such as the Shaw Tower project and development of new premises.

3. Evaluation and Reporting
Assist in the collection and analysis of data to assess the effectiveness of programmes, services, and project outcomes. Support the preparation and management of both internal and external reports, including claims processing.

4. Budget Planning
Assist the Director in budget planning and management for programmes, ensuring effective resource allocation and monitoring of expenditures.

5. Compliance Support and IT Systems
Ensure adherence to relevant laws, regulations, and accreditation standards to maintain service quality. Oversee data management processes and collaborate with vendors to improve IT systems, such as Social 360.

6. Collaboration and Networking
Develop and maintain strong relationships with key stakeholders, including community organisations, government agencies, healthcare providers, and funding bodies.

Requirement:

• At least 10 years of experience in the social services or non-profit sector
• Minimum of 2 years specialising in mental health services
  

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

Interested candidates kindly click the APPLY NOW button

By submitting your personal data and/or resume, you give consent to the collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified.

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Personnel No: R25157233 (Loh Pooi Keng)

Our Client, one of the leading social service agency in Singapore is inviting qualified candidates to fill the position as Assistant Director (Mental Health)

They are located at Central – easily accessible via various modes of transport.

Responsibilities:

1. Strategic Support
Support the Director in executing strategic plans and initiatives aligned with the organisation’s mission and objectives.

2. Programme Development
Work closely with the Director to enhance existing mental health programmes and services in response to community needs. Provide support in managing new projects, including initiatives such as the Shaw Tower project and development of new premises.

3. Evaluation and Reporting
Assist in the collection and analysis of data to assess the effectiveness of programmes, services, and project outcomes. Support the preparation and management of both internal and external reports, including claims processing.

4. Budget Planning
Assist the Director in budget planning and management for programmes, ensuring effective resource allocation and monitoring of expenditures.

5. Compliance Support and IT Systems
Ensure adherence to relevant laws, regulations, and accreditation standards to maintain service quality. Oversee data management processes and collaborate with vendors to improve IT systems, such as Social 360.

6. Collaboration and Networking
Develop and maintain strong relationships with key stakeholders, including community organisations, government agencies, healthcare providers, and funding bodies.

Requirement:

• At least 10 years of experience in the social services or non-profit sector
• Minimum of 2 years specialising in mental health services
  

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

Interested candidates kindly click the APPLY NOW button

By submitting your personal data and/or resume, you give consent to the collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified.

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Personnel No: R25157233 (Loh Pooi Keng)

Our Client, one of the leading social service agency in Singapore is inviting qualified candidates to fill the position as Assistant Director (Mental Health)

They are located at Central – easily accessible via various modes of transport.

Responsibilities:

1. Strategic Support
Support the Director in executing strategic plans and initiatives aligned with the organisation’s mission and objectives.

2. Programme Development
Work closely with the Director to enhance existing mental health programmes and services in response to community needs. Provide support in managing new projects, including initiatives such as the Shaw Tower project and development of new premises.

3. Evaluation and Reporting
Assist in the collection and analysis of data to assess the effectiveness of programmes, services, and project outcomes. Support the preparation and management of both internal and external reports, including claims processing.

4. Budget Planning
Assist the Director in budget planning and management for programmes, ensuring effective resource allocation and monitoring of expenditures.

5. Compliance Support and IT Systems
Ensure adherence to relevant laws, regulations, and accreditation standards to maintain service quality. Oversee data management processes and collaborate with vendors to improve IT systems, such as Social 360.

6. Collaboration and Networking
Develop and maintain strong relationships with key stakeholders, including community organisations, government agencies, healthcare providers, and funding bodies.

Requirement:

• At least 10 years of experience in the social services or non-profit sector
• Minimum of 2 years specialising in mental health services
  

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

Interested candidates kindly click the APPLY NOW button

By submitting your personal data and/or resume, you give consent to the collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified.

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Personnel No: R25157233 (Loh Pooi Keng)

Director of Parent Experience (Customer Experience /Family Engagement)

Industry: International School

Location: Lorong Chuan

Working hours: 9am – 5pm / Fully on-site

·      As a member of the School Senior Leadership Team, the Director of Parent Experience provides single-point leadership for how families experience communication, engagement, and day-to-day interactions with the school.

·      The role ensures that communication is clear, coordinated, and confidence-building, and that parent engagement is intentional rather than reactive.

·      Working closely with academic and operational leaders, the role strengthens parent trust, belonging, and advocacy across the lifecycle, recognising that sustained retention and positive word-of-mouth are outcomes of consistently strong parent experience, not standalone initiatives.

·      The role also defines and monitors parent-facing operational standards (e.g., responsiveness, clarity, service discipline) to ensure the lived experience matches the school’s ambition.

·      The role operates in alignment with HQ’s Regional Brand and Parent Experience frameworks, ensuring that local delivery reflects brand strategy

Requirements

·      Degree in Communications, Marketing, Business, Hospitality, or related field

·      Customer experience frameworks or certifications(e.g. CXXP)

·      10+ years’ experience in customer experience, communications, stakeholder engagement, or service operations, with leadership responsibility in Education/International School or relevant sectors

·      Background in hospitality, airlines, luxury retailor other high service environments

·      Proven track record of designing and improving customer or stakeholder journeys, using insights and data to drive measurable outcomes

·      Strong ability to influence senior stakeholders and lead through collaboration, especially in complex, cross-functional environments

·      Excellent communication skills, including strategic messaging, content development, and audience segmentation

·      Confident representing the organisation in high-stakes, customer-facing or community settings

·      Experience working with digital platforms and communication tools to enhance engagement and experience

·      Demonstrated success in driving alignment and improvements without direct authority

·      Experience establishing service standards, frameworks, or operating models that improve consistency and trust

Please submit your updated resume in Word format by using the Apply Now Button.

We regret that only shortlisted candidates will be notified.

Email resume to Sherry.Yeoh@peopleprofilers.com

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.

Tel: 6950 9741

http://www.peopleprofilers.com

EA License Number: 02C4944

Registration Number: R1106021

Posting Personnel: Yeoh Xianni Sherry

Our Client, one of the leading social service agency in Singapore is inviting qualified candidates to fill the position as Assistant Director (Mental Health)

They are located at Central – easily accessible via various modes of transport.

Responsibilities:

1. Strategic Support
Support the Director in executing strategic plans and initiatives aligned with the organisation’s mission and objectives.

2. Programme Development
Work closely with the Director to enhance existing mental health programmes and services in response to community needs. Provide support in managing new projects, including initiatives such as the Shaw Tower project and development of new premises.

3. Evaluation and Reporting
Assist in the collection and analysis of data to assess the effectiveness of programmes, services, and project outcomes. Support the preparation and management of both internal and external reports, including claims processing.

4. Budget Planning
Assist the Director in budget planning and management for programmes, ensuring effective resource allocation and monitoring of expenditures.

5. Compliance Support and IT Systems
Ensure adherence to relevant laws, regulations, and accreditation standards to maintain service quality. Oversee data management processes and collaborate with vendors to improve IT systems, such as Social 360.

6. Collaboration and Networking
Develop and maintain strong relationships with key stakeholders, including community organisations, government agencies, healthcare providers, and funding bodies.

Requirement:

• At least 10 years of experience in the social services or non-profit sector
• Minimum of 2 years specialising in mental health services
  

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

Interested candidates kindly click the APPLY NOW button

By submitting your personal data and/or resume, you give consent to the collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified.

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Personnel No: R25157233 (Loh Pooi Keng)

Responsibilities:

Service Delivery Leadership & Governance

• Provide overall leadership for service delivery across multiple government accounts under the GCC and hybrid infrastructure environment.
• Define, implement, and enforce service governance frameworks in alignment with GovTech’s ICT standards, IM8, and Ministry-level SLAs.
• Lead the end-to-end delivery lifecycle—covering incident, problem, change, and release management—ensuring consistent adherence to service protocols and escalation paths.
• Establish and maintain robust “maker-checker” and audit-ready processes to ensure accountability and compliance.

Stakeholder & Agency Engagement

• Serve as the senior point of contact for agency CIOs, IT Heads, and GovTech cluster leads, ensuring transparent communication and proactive escalation management.
• Conduct monthly and quarterly service reviews (QSRs) with agencies, highlighting operational performance, incident trends, remediation status, and improvement plans.
• Partner with GovTech and internal delivery teams to ensure alignment of service outcomes with national digital strategies and agency transformation goals.
• Build trusted executive relationships, providing strategic advisory on automation, observability, and cybersecurity readiness.

Operational Excellence & Service Transformation

• Drive automation and AIOps adoption (e.g., observability dashboards, ShipHat initiatives) to reduce manual workload and improve incident detection and response time.
• Oversee cloud service stability, cost optimization (FinOps), and compliance tracking across AWS GCC platforms.
• Ensure continuous service improvement (CSI) initiatives, leveraging ITSM tool integration (e.g., ServiceNow, Streams) for unified service visibility and SLA reporting.
• Champion structured governance on change freeze windows, security patching, and log review compliance (ABLR).

People & Resource Leadership

• Lead and mentor Service Delivery Managers (SDMs), Technical Leads, and Engineering Teams, fostering operational discipline, knowledge retention, and workforce motivation.
• Oversee workforce clearance planning, on/off-boarding, and knowledge transfer (KT) activities to ensure business continuity and compliance with security clearance requirements.
• Drive resource planning and backfill readiness, ensuring adequate coverage across AWS GCC environments and critical agency workloads.
• Promote a One LPS (or equivalent) culture that emphasizes collaboration, accountability, and service excellence.

Governance, Risk & Compliance

• Ensure all operations comply with IM8, ISO 27001, GovTech directives, and internal audit requirements.
• Partner with Cybersecurity teams to review security posture, manage vulnerability remediation, and support incident response readiness.
• Maintain audit-ready documentation for SLA evidence, SOPs, KT records, access matrices, and change approval records.
• Proactively identify and mitigate potential single points of failure (SPOF) and operational risks.

Financial & Performance Management

• Manage service contract financials, including forecasting, cost allocation, and TCV optimization.
• Monitor and report service KPIs, SLAs, and compliance metrics to senior management and agency stakeholders.
• Identify and drive opportunities for cost efficiency through automation, shared service delivery, and workload optimization.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or related discipline; advanced degree preferred.
• Experience: Minimum 10 years of IT service delivery management experience, with at least 5 years leading large-scale managed services or cloud operations within the Singapore Government or regulated sectors.
• Proven success managing GovTech contracts, IM8-compliant environments, and multi-agency service portfolios.

Technical & Process Competencies

• Deep understanding of AWS GCC, and hybrid cloud architectures, including associated monitoring tools (CloudWatch, Azure Monitor, Grafana).
• Strong command of ITIL, ISO 20000, and ISO 27001 frameworks, with working knowledge of DevSecOps, AIOps, and FinOps practices.
• Familiarity with GovTech systems such as Streams, ServiceNow ITSM, ABLR, and CTS processes.
• Strong track record in service automation, observability, and structured change management under government compliance.

Leadership & Soft Skills

• Strategic leader with strong stakeholder management, executive communication, and crisis management capabilities.
• Adept at balancing cybersecurity and operational agility in compliance-driven environments.
• Excellent negotiation, presentation, and client engagement skills with a proactive, solution-oriented mindset.
• Collaborative and empathetic leadership style, able to inspire teams through vision, structure, and accountability.

Our Financial Planning Partner is seeking high-calibre professionals ready to transition from traditional sales into a sophisticated wealth management practice. Our Financial Planning partner offers a unique multi-provider ecosystem, empowering you to provide truly unbiased, holistic advice by leveraging solutions from a wide array of leading financial institutions.

You will be guided through a Structured HNW Pathway designed to sharpen your advisory capabilities and expand your reach into the High-Net-Worth and Business segments. Supported by veteran mentorship and cutting-edge digital infrastructure, this is your opportunity to build a sustainable, equity-owning practice within a global framework.

Key Responsibilities

• Strategic Advisory: Deliver professional, needs-based financial planning to individual and corporate clients.
• Portfolio Management: Build and nurture long-term client relationships through bespoke wealth protection, accumulation, and legacy solutions.
• Digital Practice: Utilizing proprietary digital ecosystem with an active lead flow support to scale your client base effectively.
• Competency Excellence: Stay at the forefront of market trends and regulatory changes through our structured continuous learning programs.

What They Look For

• The Entrepreneur: Self-disciplined individuals who view this as building a long-term business.
• The Communicator: Professionals with strong interpersonal skills who can translate complex financial concepts into actionable advice.
• The Career Switcher: We welcome individuals from Banking, Real Estate, or Corporate Sales or Fresh Grads who are looking for a more sustainable and rewarding career path.

Requirements

• Minimum Qualification: GCE A-Level, IB Diploma, or a Polytechnic Diploma/Degree in any discipline (MAS Regulatory Requirement).
• Residency: Due to licensing and regulatory requirements, applicants must be Singapore Citizens or Permanent Residents.

Remuneration & Strategic Benefits

• Transition Support: Monthly Allowance of up to $6,000, * complemented by tiered commissions, incentives, and performance-based bonuses.
• Experienced Pro Track: Enhanced Performance Packages specifically designed for Bankers, Experienced Financial Consultants, and Agency Leaders.
• The Multi-Brand Advantage: Access a wide suite of products from various providers to offer truly unbiased solutions to your clients.
• Resource Ecosystem: Benefit from in-house specialist support, professional legal/tax partnerships, and cutting-edge advisory technology.
• Incentives: Qualification for Annual Overseas Conferences and global industry accolades * Qualification for overseas conferences is subject to meeting the conference criteria
• Work-Life Integration: Enjoy a flexible schedule that empowers you to manage your professional and personal life.

Please send your resume to genevieve@recruitingtalents.sg, shortlisted candidates will be notified.

We are committed to fair and merit-based employment practices. All applicants will be considered based on qualifications, skills, and experience, regardless of age, gender, race, religion, marital status, or family responsibilities.

Position:
The Director of Customer Success manages a regional CS team, ensuring effective execution of customer success strategies that maximize retention, reduce churn, and drive product adoption. They translate global CS direction into regional action, using customer data and insights to improve processes, strengthen engagement, and deliver measurable business outcomes. By fostering collaboration with Sales, Product, and Operations, the Director ensures their team drives customer satisfaction, loyalty, and growth while building long-term partnerships that benefit both customers and Foundry.

Responsibilities:

The successful candidate will be expected to:

• Execute customer success strategy: Translate global CS vision into regional execution plans that drive retention, adoption, and customer growth.
• Lead and develop the team: Manage, mentor, and coach CSMs, ensuring high performance, professional growth, and alignment with business goals.
• Strengthen customer partnerships: Maintain executive relationships with key accounts, driving renewals, upsell, and long-term value.
• Integrate customer insights: Partner with Product, Sales, and Operations to ensure customer feedback influences roadmap, services, and delivery improvements.
• Monitor customer health: Use data and analytics to track customer engagement, predict risk, and identify opportunities for proactive support.
• Optimize the journey: Refine onboarding, adoption, and life cycle processes to accelerate time to value (TTV) and deliver consistent, high-quality experiences.
• Advocate for customers internally: Serve as the regional voice of the customer in leadership forums, ensuring customer outcomes shape strategy and execution.
• Drive measurable results: Own and report on customer success metrics (GRR, NRR, health scores, CSAT/NPS), linking CS impact directly to business performance.

Cloud Services Delivery Director – In this role, you will lead cloud operations team. This role will be instrumental in driving our cloud strategy, overseeing cloud migrations, and ensuring the ongoing operational excellence of our cloud environments. The ideal candidate possesses a strong understanding of AWS and Azure architectures, a deep commitment to security, and a proven track record of success in managing cloud operations at scale.

You Will:

Involved in IT Infrastructure design, Project Management assignments, Strategy formation assignments and Procurement advisory assignments for various clients.

Led and delivered multiple small to medium sized development and enhancement of projects

Performed project estimation, planning, monitoring and control for different stages of the project

Handled end to end service management, process development and project evaluation in line with business case.

Capturing Client’s Technology requirements, IT Project Management, IT Operations, Infrastructure Management, Datacenter Operation Management, Vendor Management, IT Procurement.

Lead the assessment of existing on-premises infrastructure and applications to determine cloud readiness and identify migration and evaluate the security posture of current environments. Ensure security risks are identified early and plan for appropriate mitigation during the cloud migration.

Develop and execute comprehensive cloud migration strategies, including roadmap, timelines, and resource allocation, for both AWS and Azure platforms.

Analyze cloud costs, implement cost optimization measures, and establish cost control mechanisms.

Ensure security best practices are integrated throughout the migration process, adhering to industry standards and compliance requirements. Implement security assessments for cloud readiness, focusing on identity and access management (IAM), encryption, and compliance with industry standards (e.g., GDPR, SOC 2). Collaborate with the security team to align security controls with the migration strategy.

Identify, assess, and address security risks associated with cloud migration, such as data breaches, unauthorized access, and data loss. Develop a security-focused contingency plan that includes encryption of sensitive data, multi-factor authentication (MFA), and proper network segmentation to ensure compliance and business continuity.

Establish and maintain highly available and scalable cloud environments, ensuring optimal performance and reliability.

Build, manage, and mentor a high-performing cloud operations team, fostering a culture of collaboration and continuous improvement.

Implement robust monitoring and alerting systems, leveraging automation tools to streamline operational tasks and improve efficiency.

Lead incident response efforts, ensuring timely resolution of issues and minimizing service disruptions.

Continuously analyze cloud performance, identify areas for improvement, and implement optimization strategies.

Maintain a secure cloud environment, implementing security controls, conducting regular audits, and staying abreast of security threats and vulnerabilities. Continuously ensure the maintenance of a secure cloud environment post-migration by implementing security controls, conducting regular audits, and staying abreast of emerging threats and vulnerabilities. Lead the effort to monitor and address security incidents, utilizing tools like AWS GuardDuty, Azure Security Center, and other cloud-native security solutions.

Work closely with development, security, and business stakeholders to ensure alignment between cloud operations and business objectives.

Implement regular security vulnerability assessments, penetration testing, and security patch management in cloud environments. Establish a security culture within the cloud operations team by ensuring ongoing training, awareness, and monitoring of emerging security threats (e.g., zero-day exploits, DDoS attacks).

Ensure that the cloud environment is disaster recovery-ready by enforcing security controls in backup processes, conducting regular security drills, and ensuring that sensitive data is encrypted and securely stored in cloud backups.

You Bring:

Bachelor Degree in Computer Science, Information Technology, or a related field

Minimum 10 years of experiences in IT operations, with at least 5 years in a cloud environment

Strong understanding of AWS and Azure cloud platforms, including architecture, services, DevOps and best practices

Relevant cloud certifications (e.g., AWS Certified Solutions Architect, Azure Solutions Architect Expert)

Proven experience in migrating applications and infrastructure to the cloud

Expertise in cloud security, including identity and access management, network security, and data protection

Experience with infrastructure-as-code tools (e.g., Terraform, CloudFormation) and automation tools (e.g., Ansible, Puppet, Chef)

Strong leadership and communication skills, with the ability to build and motivate teams

Excellent analytical and problem-solving skills

Candidates with experience containerization technologies (e.g., Docker, Kubernetes) and serverless computing would be an advantage