Total 199 Manager job vacancies

Key Responsibilities

• Define and implement comprehensive test strategies, test plans, and testing processes & frameworks aligned with corporate guidelines and project objectives
• Establish and continuously improve testing processes, standards, and best practices
• Lead end-to-end test management across SIT, UAT, and other test levels/phases
• Drive test automation initiatives, including rollout and adoption of automation tools and frameworks
• Manage and mentor test teams, both onshore and offshore, providing leadership, supervision, and performance guidance
• Collaborate closely with business stakeholders, project managers, and technical teams to ensure alignment and delivery quality
• Ensure effective defect management, risk identification, and mitigation strategies
• Provide status reporting, metrics, and quality insights to senior management and stakeholders
• Oversee the implementation and optimization of test management tools and platforms

Requirements

• Diploma or Bachelor computer science or IT-related degree
• Minimum 8 years of experience in software testing
• Proven experience in test strategy, planning, and framework design
• Strong stakeholder management and communication skills across business and technical teams
• Demonstrated team leadership and supervisory experience
• Hands-on experience in test automation and/or test management tools implementation
• Strong understanding of SDLC, STLC, Waterfall and Agile methodologies
• Experience in transportation, payment systems domain is highly preferred
• Software testing certification such as ISTQB Certified Tester Foundation Level
• Comfortable to travel cross boarders when required
• Comfortable to manage and lead multiple project teams.

• $7,000 - $10,000 + AWS & Bonus
• A reputable A1 main contractor with 33+ years of experience, specializing in large-scale infrastructure projects.

Key Responsibilities

Logistics Operations Management

Assist in planning, coordinating, and supervising daily catering deliveries, buffet setups, teardown activities, and meal distribution programmes.

Ensure all deliveries are completed accurately, punctually, and in accordance with customer requirements.

Monitor delivery schedules and deployment plans to optimize operational efficiency.

Coordinate closely with Production, Kitchen, Sales, and Customer Service teams to ensure smooth execution of catering events and daily meal programmes.

Respond promptly to operational issues, delivery delays, and customer service concerns.

Fleet & Transportation Management

Oversee the deployment and utilization of company vehicles and drivers.

Monitor vehicle maintenance schedules, inspections, servicing, and cleanliness.

Ensure compliance with traffic regulations, vehicle safety requirements, and company policies.

Track fuel consumption and fleet operating costs and recommend cost-saving initiatives.

Catering Event Logistics

Plan manpower, transport, and equipment deployment for buffet functions, corporate events, weddings, and institutional catering projects.

Ensure all catering equipment, serving ware, tables, tents, and related assets are delivered, set up, and retrieved efficiently.

Conduct site assessments when required to facilitate smooth event execution.

Ensure all event logistics requirements are met according to service standards.

Team Leadership & Development

Supervise logistics coordinators, drivers, logistics assistants, and setup crews.

Prepare work schedules and manpower deployment plans.

Conduct staff training on operational procedures, customer service, food safety, and workplace safety.

Monitor staff performance and implement corrective actions where necessary.

Food Safety & Compliance

Ensure compliance with food safety regulations, hygiene standards, and company SOPs during transportation and handling of food products.

Monitor food holding temperatures and transportation practices to maintain food quality and safety.

Ensure compliance with workplace safety requirements and conduct regular safety briefings.

Investigate incidents, accidents, and service failures and implement corrective measures.

Inventory & Asset Management

Oversee the movement, storage, and accountability of catering equipment and logistics assets.

Monitor stock levels of logistics consumables and operational supplies.

Ensure accurate records of equipment issuance, returns, and maintenance.

Minimize losses, damages, and operational wastage.

Reporting & Continuous Improvement

Prepare operational reports, delivery performance reports, and KPI analyses.

Monitor logistics costs and recommend productivity improvements.

Support process improvement initiatives to enhance service quality and operational efficiency.

Assist management in budgeting, planning, and strategic logistics initiatives.

Responsibilities:

• Develop new business opportunities and manage key customer accounts to achieve sales and revenue targets.
• Drive 50% new business development and 50% key account management within the freight forwarding and logistics sector to support revenue growth and long-term partnerships.
• Handle cross-trade shipments for Singapore operations, coordinating with overseas agents and network partners when required.
• Prepare quotations, RFQs, and tender proposals, including freight rate reviews and pricing strategies.
• Develop SOPs and operational terms & conditions, ensuring internal approvals prior to customer submission.
• Maintain strong relationships with shipping carriers, co-loaders, and logistics partners to ensure service reliability and competitive pricing.
• Achieve and exceed sales targets by driving revenue growth and gross profit contribution.
• Monitor and report sales pipeline, business opportunities, and KPIs to management regularly.
• Work closely with Customer Service and Operations teams to ensure smooth execution of customer requirements.
• Identify and convert new business leads into revenue-generating accounts.
• Maintain accurate records of sales activities and business development progress.

Qualifications:

• Diploma or Degree in Business, Sales, Marketing, Logistics, Supply Chain Management, or related field.
• Minimum 3 - 5 years of experience in sales within freight forwarding, 3PL, distribution, or warehousing industries.
• Proven track record in business development and/or key account management.
• Self-driven, independent, and results-oriented with strong planning and execution skills.
• Excellent communication and interpersonal skills with the ability to present logistics solutions effectively.
• Strong understanding of customer requirements and ability to propose suitable logistics solutions.
• Proficient in Microsoft Office (Excel, PowerPoint, Word) for presentations and proposals.
• Strong negotiation and sales presentation skills.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd
EA License No: 20C0270
EA Personnel: Nyon Hock Sen (Aden)
EA Personnel Reg No: R24124070

Responsibilities:

• Develop new business opportunities and manage key customer accounts to achieve sales and revenue targets.
• Drive 50% new business development and 50% key account management within the freight forwarding and logistics sector to support revenue growth and long-term partnerships.
• Handle cross-trade shipments for Singapore operations, coordinating with overseas agents and network partners when required.
• Prepare quotations, RFQs, and tender proposals, including freight rate reviews and pricing strategies.
• Develop SOPs and operational terms & conditions, ensuring internal approvals prior to customer submission.
• Maintain strong relationships with shipping carriers, co-loaders, and logistics partners to ensure service reliability and competitive pricing.
• Achieve and exceed sales targets by driving revenue growth and gross profit contribution.
• Monitor and report sales pipeline, business opportunities, and KPIs to management regularly.
• Work closely with Customer Service and Operations teams to ensure smooth execution of customer requirements.
• Identify and convert new business leads into revenue-generating accounts.
• Maintain accurate records of sales activities and business development progress.

Qualifications:

• Diploma or Degree in Business, Sales, Marketing, Logistics, Supply Chain Management, or related field.
• Minimum 3 - 5 years of experience in sales within freight forwarding, 3PL, distribution, or warehousing industries.
• Proven track record in business development and/or key account management.
• Self-driven, independent, and results-oriented with strong planning and execution skills.
• Excellent communication and interpersonal skills with the ability to present logistics solutions effectively.
• Strong understanding of customer requirements and ability to propose suitable logistics solutions.
• Proficient in Microsoft Office (Excel, PowerPoint, Word) for presentations and proposals.
• Strong negotiation and sales presentation skills.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd
EA License No: 20C0270
EA Personnel: Nyon Hock Sen (Aden)
EA Personnel Reg No: R24124070

• Lead the logistics team to handle day to day operations; packing stocks to fulfill orders from shops, resellers and online platform customers
• Coordinate and oversee receipt and storage of inventory
• Ensure timely delivery of orders to shops and resellers
• Maintain accurate inventory records using proprietary Warehouse Management Systems (WMS). Conduct regular stock counts and identify slow moving stocks and over-stocks
• Tracking of incoming shipments and liaising with shippers and warehouse management

• Basic $7000 - $8200 + Commission + Transport Allowance

  • Gross can up to $8000 - $12000

• Mon to Fri: 9.00am - 6.00pm

• Location: Jurong East

• Permanent Role + AWS + VB + 16AL

Job Responsibilities:

• Responsible for new business and new market development of an assigned business division in Singapore.

• Develop & execute strategic plans for new business & markets growth.

• Monitor and evaluate market trends for timely reactions to market.

• Achieve sales targets.

Job Requirements:

• Min. 5 years in a hunter role with proven success securing new clients.

• Experience with tenders, RFQs, pricing, trade lanes, and account management.

• Degree in Marketing, Sales, or related field.

For consideration, kindly submit your CV by clicking “APPLY NOW” or TEXT +65 9422 1220 for confidential discussion.

Only shortlisted candidates would be notified

MTC Consulting Pte Ltd | 15C7752

EA. Registration No.: R22111807 | Yap Teng Hui

We are seeking a driven, highly organized Assistant Logistics Manager to join our growing supply chain team. In this role, you will bridge the gap between strategic planning and day-to-day operations—running point on international shipping schedules, monitoring warehouse execution, and directly enforcing medical device storage standards.

This is an excellent opportunity for a senior logistics executive or supervisor with strong GDPMDS (Good Distribution Practice for Medical Devices) experience who is ready to step up into a leadership role, manage key 3PL/vendor relationships, and optimize fulfillment across local and global healthcare markets.

Key Responsibilities

1. Daily Shipping & Freight Execution

• Coordinate day to day inbound and outbound international shipments (air, sea, express courier) across regional and global markets.

• Prepare, review, and verify all shipping documentation (e.g., commercial invoices, packing lists, Bills of Lading, Certificate of Origin) to ensure flawless customs clearance.

• Track shipments proactively, resolve transit delays with freight forwarders, and provide regular ETA updates to sales and procurement teams.

2. Warehouse Supervision & Cold Chain Quality

• Oversee daily warehouse workflows, ensuring that high-value hardware and sensitive monitoring components are handled and stored correctly.

• Monitor environmental conditions (temperature and humidity controls) for sensitive inventories like CGM sensors and rapid test kits to maintain cold-chain integrity.

• Supervise cyclical counts and comprehensive inventory audits to ensure system accuracy matches physical stock levels in the ERP system.

3. Compliance Enforcement & Traceability

• Actively assist in maintaining BUZUD's GDPMDS certification and ensuring alignment with HSA (Health Sciences Authority) regulations.

• Enforce product traceability protocols, verifying that batch numbers and serial numbers are accurately recorded at every stage of inbound receipt and outbound dispatch.

• Document any logistics discrepancies, damaged cargo claims, or temperature excursions, and assist in executing corrective actions (CAPA).

4. Distribution & Vendor Coordination

• Coordinate B2B logistics pipelines supplying local hospitals, clinics, and pharmacy networks (e.g., Novena Medical Center, Raffles Hospital networks).

• Supervise e-commerce fulfillment and last-mile delivery partners to ensure consumer-facing KPIs (On-Time Delivery, order accuracy) remain high.

• Evaluate 3PL and courier performance data regularly to identify cost-saving and route-optimization opportunities.

Position Summary

The Import & Export Logistics Manager is responsible for leading logistics team to oversee end-to-end international logistics operations, ensuring full compliance with customs regulations, efficient shipment execution, cost optimization, and strong coordination with internal and external stakeholders. This role manages import/export activities, customs compliance, freight operations, and logistics process improvements to support business continuity and operational excellence.

1. Regulatory Trade Compliance Management

• Monitor and stay updated on changes in international trade regulations, customs laws, and import/export compliance requirements.

• Advise internal stakeholders on regulatory changes and operational impacts.

• Ensure full compliance with customs, trade, and transportation regulations across all import and export activities.

• Conduct periodic compliance reviews and audits, implementing corrective and preventive actions where necessary.

• Manage strategic goods permit applications and ensure compliance for dual-use or controlled products.

2. Customs Documentation & Clearance

• Oversee tariff classification and ensure accuracy of customs declarations and shipping documentation.

• Manage import/export permit submissions through relevant government systems such as TradeNet, CrimsonLogic.

• Coordinate with customs brokers, freight forwarders, and government authorities to ensure timely customs clearance.

• Ensure proper maintenance and retention of customs documentation and audit records.

3. Logistics Operations & Shipment Management

• Lead end-to-end shipment coordination for inbound and outbound logistics activities.

• Ensure all shipments are properly packaged, labelled, and dispatched in accordance with company standards and regulatory requirements.

• Work closely with warehouse and other related functional teams to ensure safe handling, storage, and transportation of goods.

• Monitor shipment status from origin to final delivery, proactively resolving delays, discrepancies, or operational issues.

4. Stakeholder & Vendor Management

• Collaborate cross-functionally with commercial, production, procurement, finance, warehouse, Quality, EHS and other functional teams to ensure smooth execution of logistics activities.

• Manage relationships with freight forwarders, customs brokers, transport providers, and other logistics vendors.

• Evaluate vendor performance and service quality to support continuous improvement initiatives.

5. Annual budgeting, Cost Control & Logistics Analysis

• Support logistics budgeting, forecasting, cost tracking, and reporting activities to ensure effective cost control and support business planning.

• Review and manage freight costs, packaging costs, and overall logistics-related expenses.

• Monitor logistics spending, perform cost tracking and analysis, and identify opportunities for cost optimization.

• Oversee vendor billing verification and freight cost uploads into internal systems.

6. Audit, Reporting & Continuous Improvement

• Maintain accurate records and documentation to support customs audits, GST submissions, and compliance requirements.

• Conduct internal process reviews to identify operational gaps and drive process improvements.

• Develop and implement best practices to improve logistics efficiency, compliance, and service performance.

• Prepare logistics and compliance reports for management review.

7. Process Development, KPI Management & Continuous Improvement

• Drive the development, standardization, and continuous improvement of logistics processes and operational workflows to enhance efficiency, compliance, and service quality.

• Establish, monitor, and optimize logistics KPIs to improve operational performance, cost efficiency, delivery reliability, and compliance standards.

• Analyze operational data and performance metrics to identify process gaps and implement corrective and preventive improvement initiatives.

• Lead or support system enhancement, digitalization, and automation projects to improve operational accuracy, productivity, and reporting capabilities.

8. Leadership & Project Support

• Lead and support logistics team development through performance management, capability building, succession planning, and fostering a collaborative and high-performing team culture.

• Provide guidance, coaching, and training to team members on logistics procedures, compliance requirements, and operational best practices.

• Lead and support logistics-related projects, system enhancements, and process transformation initiatives.

• Support the operations and continuous improvement of logistics centers in Japan, Korea, and Australia, including but not limited to best practice sharing, project support, process alignment, and compliance audits; travel may be required for onsite communication and operational support.

9. Ad-hoc Tasks

• Perform additional duties and projects supports as assigned by management.

Qualifications & Requirements:

• Bachelor’s degree in supply chain, Logistics, Business Administration, or related discipline.

• 6 – 8+ years of practical experience in import/export logistics, customs compliance, or international freight operations, including 2–3 years in a managerial role leading a team of no fewer than 5 members.

• Cold chain experience in biotech, life sciences, or pharmaceutical sectors is an advantage.

• Strong knowledge of customs regulations, HS code classification, TradeNet / CrimsonLogic, GST, and international freight operations.

• Fluent in both English and Mandarin (written and spoken); capable of handling technical documents and contracts in English (as this role works closely with internal customers in China)

• Experience managing freight forwarders, customs brokers, and third-party logistics providers.

• Strong analytical, problem-solving, and stakeholder management skills.

• Proficient in Shipping or Transportation Management System, ERP systems and Microsoft Office applications.

• Excellent communication and coordination skills in a fast-paced environment.

• Open-minded and forward-thinking in adopting advanced technologies such as AI, automation, and digital tools, with a willingness to explore and apply them in day-to-day operational workflows.

About Us

Thillai Supermarket Pte Ltd is a Singapore-registered Company. Its specialty is to focus on organic groceries, natural and traditional Indian food products. Ayurvedic items, cold-pressed oils, millets and millet-based products, desi cow dairy, and organic fresh produce. We operate across multiple retail and e-commerce channels in Singapore, serving a health-conscious and culturally discerning customer base. We are expanding our operations and seeking a passionate, hands-on Retail & E-Commerce Manager to drive our next phase of growth.

Job Responsibilities

1. Operations

•      Oversee day-to-day retail and warehouse operations including inventory management, stock replenishment and product display.

•      Manage product listings across all sales channels — physical store, company websites and third-party e-commerce platforms.

•      Ensure all products are correctly labelled, priced and displayed with accurate expiry date management.

•      Maintain 100% stock accuracy— reconcile physical stock with online inventory at all times.

•      Identify slow-moving and near-expiry products and coordinate promotional clearance strategies.

2. E-Commerce& Digital Sales

•      Manage and grow sales across company e-commerce websites and third-party platforms including Grab, Redmart, Food panda and similar platforms

•      Update all product listings daily with accurate descriptions, photos, pricing and stock availability

•      Process online orders end-to-end — from order confirmation to packing instruction and delivery coordination

•      Use built-in e-commerce platform tools to run promotions, discount campaigns and bundle offers

•      Monitor platform performance metrics — sales volume, conversion rates, customer reviews — and optimise accordingly

•      Explore and onboard new e-commerce and delivery platforms to expand sales reach

3. Social Media & Marketing

•      Plan and execute weekly social media content calendar across Facebook, Instagram, TikTok and WhatsApp Business

•      Create promotional content and posters using digital and AI tools to drive product awareness and sales

•      Manage Facebook Ads campaigns— set up, monitor and optimize for customer acquisition and product promotion

•      Build and grow customer broadcast lists for direct marketing via WhatsApp

•      Analyze customer buying patterns and develop personalized marketing communication strategies

•      Generate and respond to all customer enquiries across digital channels promptly and professionally

4. B2B &Wholesale Business Development

•      Identify and develop relationships with retail stores, Indian grocery shops, restaurants and food businesses across Singapore to stock our products

•      Present product range to potential wholesale buyers and negotiate supply agreements

•      Manage B2B order fulfilment and maintain strong client relationships for repeat business

•      Represent the company at trade events, community events and farmer markets where relevant

5. Product Knowledge & Customer Engagement

•      Develop and maintain deep knowledge of all product categories: organic groceries, cold-pressed oils, Ayurvedic products, Panchagavya products, millets and millet-based products, organic vegetables, desi cow dairy products, organic sweets and snacks

•      Educate customers on product benefits, usage, shelf life management and health value

•      Manage perishable products proactively — communicate availability, freshness and expiry to customers before purchase

•      Gather customer feedback continuously and translate insights into product and service improvements

•      Promote natural farming awareness, indigenous seeds and conscious eating to build a loyal community around the brand

Requirements

Education

•      JC or above in Business Administration, Retail Management, Hospitality Management, Marketing or a related field experience

•      Candidates who completed their education in Singapore will be given strong preference

Experience

•      Minimum 3 years of hands-on experience in retail operations, preferably in specialty food, organic products, Indian grocery or natural products segment

•      Demonstrated experience managing e-commerce platforms and social media channels for commercial purposes

•      Experience in B2B wholesale sales or retail business development is preferred

•      Prior exposure to Indian organic products, natural farming produce, Ayurvedic or traditional food products is a strong advantage

•      Experience working in high-volume retail environments with proven ability to meet and exceed sales targets

Work Location:

• Customer’s office: Haw Par Techno Centre
• Project sites

Working Hours:

• Monday to Friday, 8:30am – 5:30pm

Salary:

• $6,000 – $8,000

Benefits:

• Transport allowance: $120
• AWS + Variable Bonus
• Medical, dental, and insurance benefits
• Good staff welfare
• Pleasant working environment
• Attractive remuneration package

Key Responsibilities:

• Plan and execute end-to-end logistics arrangements for M&E equipment and materials.
• Coordinate international shipments, customs clearance, and local transportation.
• Develop and manage site logistics plans in line with construction schedules.
• Manage delivery sequencing, especially under site space and access constraints.
• Coordinate with M&E contractors, subcontractors, consultants, and site teams.
• Manage off-site warehousing and just-in-time delivery arrangements.
• Handle heavy lift and oversized cargo logistics when required.
• Identify and mitigate logistics risks that may impact project progress.

Requirements:

• Diploma / Degree in Engineering, Logistics, Supply Chain, or related field.
• Minimum 5–10 years of experience in project logistics or construction logistics.
• Experience working with M&E contractors or infrastructure projects will be an advantage.
• Site-based logistics coordination experience is highly preferred.

MTC Consulting Pte Ltd | 15C7752

EA. Registration No.: R22111807 | Yap Teng Hui

Responsibilities:

• Assist the specialised chartering team in ensuring seamless and efficient voyage operations.
• Engage with brokers, counterparties, shipowners, and charterers on operational aspects related to vessels and/or cargo.
• Identify potential challenges in advance and take proactive steps to resolve them, improving overall charter efficiency.
• Verify and monitor Freight, Hire, and Commission invoices and payments, coordinating closely with the Accounts department.
• Track and manage time bar deadlines to ensure adherence.
• Perform other related or ad hoc duties as assigned to support operational requirements.

Requirements:

• Demonstrated experience in Tanker Operations, ideally with exposure to Biofuels, Chemicals, or Vegetable Oils cargoes.
• Skilled in using spreadsheet applications, particularly Excel.
• Strong communication skills, both written and verbal.
• Detail-oriented with a high level of accuracy.

Key Responsibilities

• Drive new business development by identifying and securing project cargo and freight forwarding opportunities
• Develop relationships with EPC contractors, oil & gas companies, renewable energy firms, shipyards, and industrial clients
• Promote and sell project logistics solutions including heavy lift, breakbulk, OOG cargo, multimodal transport, warehousing, customs clearance, and port operations
• Prepare commercial proposals, RFQs, quotations, and tender submissions
• Conduct client meetings, presentations, and commercial negotiations
• Coordinate closely with operations, chartering, transport teams, and overseas agents for smooth project execution
• Identify new market opportunities across oil & gas, offshore, marine, infrastructure, and industrial sectors
• Monitor market trends, competitor activity, freight rates, and industry developments
• Maintain strong relationships with carriers, subcontractors, transport vendors, and logistics partners
• Achieve and exceed sales targets, profitability goals, and business development KPIs
• Maintain accurate CRM records, sales pipelines, customer reports, and revenue forecasts

Requirements

• Minimum 5–10 years of experience in business development, commercial sales, or key account management within project logistics or freight forwarding
• Strong understanding of project cargo operations, international freight forwarding, and multimodal transportation
• Experience handling heavy lift, breakbulk, oversized, or out-of-gauge (OOG) cargo shipments is preferred
• Good knowledge of shipping operations, customs procedures, Incoterms, and transport coordination
• Existing network within oil & gas, offshore, EPC, marine, infrastructure, or renewable energy sectors is advantageous
• Excellent communication, presentation, negotiation, and stakeholder management skills
• Ability to engage senior decision-makers and manage complex commercial discussions
• Self-driven, commercially focused, and able to work in a fast-paced environment
• Strong coordination and problem-solving abilities with the capability to manage multiple projects simultaneously
• Proficiency in Microsoft Office, CRM systems, and commercial reporting tool

Key Responsibilities

• Drive new business development by identifying and securing project cargo and freight forwarding opportunities
• Develop relationships with EPC contractors, oil & gas companies, renewable energy firms, shipyards, and industrial clients
• Promote and sell project logistics solutions including heavy lift, breakbulk, OOG cargo, multimodal transport, warehousing, customs clearance, and port operations
• Prepare commercial proposals, RFQs, quotations, and tender submissions
• Conduct client meetings, presentations, and commercial negotiations
• Coordinate closely with operations, chartering, transport teams, and overseas agents for smooth project execution
• Identify new market opportunities across oil & gas, offshore, marine, infrastructure, and industrial sectors
• Monitor market trends, competitor activity, freight rates, and industry developments
• Maintain strong relationships with carriers, subcontractors, transport vendors, and logistics partners
• Achieve and exceed sales targets, profitability goals, and business development KPIs
• Maintain accurate CRM records, sales pipelines, customer reports, and revenue forecasts

Requirements

• Minimum 5–10 years of experience in business development, commercial sales, or key account management within project logistics or freight forwarding or sea freight.
• Strong understanding of project cargo operations, international freight forwarding, and multimodal transportation
• Experience handling heavy lift, breakbulk, oversized, or out-of-gauge (OOG) cargo shipments is preferred
• Good knowledge of shipping operations, customs procedures, Incoterms, and transport coordination
• Existing network within oil & gas, offshore, EPC, marine, infrastructure, or renewable energy sectors is advantageous
• Excellent communication, presentation, negotiation, and stakeholder management skills
• Ability to engage senior decision-makers and manage complex commercial discussions
• Self-driven, commercially focused, and able to work in a fast-paced environment
• Strong coordination and problem-solving abilities with the capability to manage multiple projects simultaneously
• Proficiency in Microsoft Office, CRM systems, and commercial reporting tools

• Well established company
• Basic $ 4000 - $4800 + Variable Bonus
• Excellent Welfare and Benefits + Career Progression
• Working location: Changi
• Working Days: Monday – Friday
• Working Hours: 9am – 6pm

Job Responsibilities:

• Improve customer service experience, create, engaged customers and facilitate department growth.
• Negotiate best rates with airlines and agents for interest of company.
• Negotiate best offer to client in interest of company.
• Take control of customer’s issues and follow problems through to resolution.
• Set a clear mission and deploy strategies focused towards that mission.
• Develop service procedures, policies and standards.
• Keep meticulous records and document customer service actions and discussions.
• Analyze statistics and compile accurate reports.
• Build excellent relationship with carriers, clients and service providers.
• Keep ahead of industry’s developments and apply best practices to areas of improvement.
• Control resources and utilize assets to achieve qualitative and quantitative targets.
• Adhere to and manage the approved budget.
• Maintain an orderly workflow according to priorities.
• Share information with management on customers and market conditions.
• The list of duties and responsibilities outlined above is representative and not a complete and detailed list of tasks which may be performed.

Job Requirements:

• Minimum 4 years’ experience in freight forwarding or logistics, with at least 2 years in a supervisory or managerial role
• Strong knowledge of air, sea, and road freight operations
• Excellent customer service, communication, and problem-solving skills
• Proven leadership and team management experience
• Ability to handle pressure, prioritize tasks, and meet deadlines
• Proficiency in freight management systems and MS Office
• Strong commercial awareness and customer-focused mindset

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

LIONG ZHAO GUAN (R22107632)

EA Recruitment Pte Ltd

EA License No: 21C0492

Location: Alps Avenue Singapore(Changi)
Working hours: Mon-Fri: 9:00am-5:30pm, Alternate Sat: 9:00am – 1:00pm
Salary: $5,000 – $7,000

The Import Customer Service Manager supports the leadership of the Airfreight Customer Service team, ensuring smooth end-to-end import customer service operations. The role also involves effective stakeholder management, coordinating with internal departments, customers, and external partners to ensure seamless service delivery.

Responsibilities:

• Team Supervision: Leading, coaching, and supporting the Airfreight Import Customer Service team, ensuring staff manage end-to-end import processes efficiently.
• Operational Oversight: Monitor daily import activities, including shipment documentation, coordination with carriers, customs compliance, billing, and job closure. Ensure adherence to established processes and service standards.
• Process Support & Improvement: Identify operational bottlenecks, implementing process improvements, and support initiatives to enhance workflow efficiency.
• Performance Monitoring: Track team performance against SLAs and KPIs, provide feedback, and escalate issues to the Manager as needed.
• Customer Service Support: Handle complex import-related customer inquiries and serve as a point of escalation for service issues when required.
• Cross-Functional Collaboration: Coordinate with Airfreight Operations, Customs, and other departments to ensure smooth execution of import shipments.
• Policy & Procedure Compliance: Support the development and implementation of import customer service policies and ensure staff compliance with internal procedures and regulatory requirements.

Requirements:

• Supervisory experience in airfreight import customer service and billing.
• Strong understanding of airfreight import processes, documentation, and customs requirements.
• Previous hands-on experience using Cargowise system