Total 11 Manager job vacancies

Do you have the vision to spearhead how Singapore Sign Language is taught? If you’re a native signer with leadership in your DNA, we want you at the table. 

An established charity with a deep history and a refreshed desire for impact, The Singapore Association for the Deaf works towards a Singapore where the deaf have equitable opportunities and access to fully participate in and contribute to a robust and thriving community. Your efforts will directly contribute to Singapore being a more inclusive society. 

We are looking for a Manager, Sign Language Programme & Outreach to lead our team of Sign Language instructors to drive the growth, quality and community impact of our Sign Language programmes. This isn’t just about teaching a language; it’s about empowering a community.

The Role: Impact in Action

As our manager, you'll be the driving force behind our Sign Language initiatives.

1. Lead & Mentor: You’ll lead a dedicated team of Sign Language instructors and administrative staff. You’ll be instrumental in the instructor recruitment process, provide day-to-day supervision, and ensure staff and fractional instructors stay at the top of their game through regular in-service training. 

2. Programme & Curriculum Management: You’ll monitor and support the updating of curriculum and workshops, ensuring our teaching methods remain professional, effective and relevant.

3. Outreach & Major Events: Beyond the classroom, you’ll be the architect of our community impact. From planning projects and building partnerships to leading cross-departmental work, you’ll bring Singapore Sign Language to the wider public.

4. Strategic Management: By partnering with our Assistant Director on budget preparation, impact reporting, and data-driven proposals, you’ll help shape the future of our programmes.
   

Who You Are

• A Proven Leader: You have at least 2 years of experience leading or managing a team. 

• Education: You hold a Bachelor's Degree in any field.

• A Native Signer: You are fluent in Singapore Sign Language and have the passion and ability to teach it to others.

• Bonus Points: If you have experience with or knowledge of the Deaf community, you’ll hit the ground running!

Why Join the SADeaf Family?

We know that to take care of others, you need to be taken care of too. We offer:

• Rewarding Work: Lead the growth of Singapore Sign Language and see your efforts directly shape a better, more inclusive Singapore.

• Work-Life Harmony: Flexible work arrangements because we value your time and health.

• A Generous Package: Competitive salary and generous leave.

• A Culture of Growth: A nurturing, supportive environment where your leadership is valued.
  

Ready to make your mark?

Help us turn communication into connection. If you’re ready to lead our Singapore Sign Language journey, we can't wait to meet you! 

Apply Now: Send your CV to hr@sadeaf.org.sg 

We appreciate all applications, but we can only be in touch with shortlisted candidates.

#Hiring #SgSL #SignLanguage #InclusiveSingapore #SADeaf #DeafCommunity #LeadershipJobs #EducationOutreach 

Product area

The Platforms and Devices team encompasses Google's various computing software platforms across environments (desktop, mobile, applications), as well as our first party devices and services that combine the best of Google AI, software, and hardware. Teams across this area research, design, and develop new technologies to make our user's interaction with computing faster and more seamless, building innovative experiences for our users around the world.

Job description

A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish — working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines. 

Qualifications

Job responsibilities

• Lead the planning process for your designated region and product portfolio. Make strategic recommendations to executive leadership based on demand forecasts.
• Lead the monthly cross-functional sales and operations planning cycle, driving decisions and actions to mitigate risks and achieve business plans.
• Lead engagement with cross-functional stakeholders (e.g., Sales, Marketing, Finance, Supply) to influence decisions, drive consensus, and clearly communicate goals, progress, and deadlines.
• Oversee all demand and fulfillment planning activities, including managing optimal levels of channel inventory to balance availability through the product's lifecycle. Lead supply allocation exercises and oversee order fulfillment.
• Lead weekly collaborative, planning, forecasting, and replenishment discussions with third-party resellers to drive forecast accuracy.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
  
• 2 years of experience in program or project management.
  
• 2 years of experience in supply chain operations, with a focus on demand planning in consumer hardware.
• Ability to communicate in Mandarin and English fluently for engaging with local Taiwan partners and global/regional teams respectively.

Preferred qualifications

• 8 years of experience in direct demand and supply planning within complex environments.
• Prior experience in consumer hardware industry.
• Proven track record leading monthly cross-functional Sales and Operations Planning (S&OP) cycles.
• Ability to manage both strategic and operational levels, including successful new product launches.
• Exceptional presentation and problem-solving skills to influence internal and external partners.
• Highly analytical with the ability to derive actionable insights from complex data sources, with demonstrated success in managing large-scale cross-functional projects and navigating organizational ambiguity.

Product area

Google's Large Customer Sales (LCS) teams are strategic partners and industry thought leaders to the world's leading brands and agencies. We continuously challenge how customers think about their business and how Google can support growth. We focus on helping these players navigate profound industry shifts and drive outsized business performance by competitively selling Google's full suite of advertising solutions across Search, YouTube, Measurement, and more. As a member of our LCS team, you'll have the unique opportunity to sell at the forefront of technology, collaborating with executives, influencing market-shaping strategies, and delivering tangible results that significantly impact major global businesses and drive the growth of Google.

Job description

Businesses of all shapes and sizes rely on Google’s unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.

Additional job description

This is a fixed-term contract (FTC) role starting in July 2026 and concluding in 14 months. As an FTC, you will be a direct employee of Google for the duration of the term.

As a Hotel Ads Business Manager, you will work with different kinds of travel businesses in different markets. You'll be responsible for actively growing the Hotel Ads business across APAC. Your knowledge of the hotel industry and online media, combined with your communication skills and strategic thinking, shapes how new and existing businesses grow. You leverage your entrepreneurial drive to target, educate and persuade new and existing customers to embrace Google Hotel Ads. Using your influencing and relationship-building skills, you build up a network in the Hospitality industry in APAC, become an expert in your market and provide high quality service for your clients. 

Qualifications

Job responsibilities

• Drive adoption and growth of the Hotel Ads product across specific markets. Represent the Hotel Ads product goal, capabilities and roadmap both internally and externally.
• Build effective relationships with key customers, industry partners, agencies and internal stakeholders.
• Partner with account teams to ensure consistency in high-caliber customer service, across the full portfolio of Google advertising products.
• Develop expertise on partner ecosystem and market dynamics to identify strategic partnerships, target customers and growth opportunities.
• Analyse partner adoption and market coverage to identify top growth levers. Translate market dynamics and partner feedback to localized product asks.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
  
• 2 years of experience in digital advertising, consultative sales, digital media sales, business development, online media environment, or digital marketing role.
• Ability to communicate in English and Japanese fluently to interact with internal and external stakeholders.

Preferred qualifications

• Experience working in online ad sales, business development, marketing or consulting sales.
• Ability to deliver results under pressure and show dedication to client services.
• Ability and willingness to quickly complete large volumes of work with high quality.
• Excellent leadership, organization, communication, teamwork, and people management skills.
• Excellent analytical and problem-solving skills.

COMPANY DESCRIPTION

Kaplan Higher Education Academy (Kaplan) is part of Kaplan Inc., one of the world's most diverse education providers and the largest subsidiary of Graham Holdings Company (NYSE:GHC).

Kaplan has welcomed students from over 55 countries and regions. As a Lifelong Integrated Learning Partner, we offer over 450 academic and professional certification programme options* for higher learning and skills development, providing opportunities for individuals to always stay relevant. To date, these opportunities have benefitted more than 100,000 graduates^.

We have a diverse team of individuals dedicated to our mission to help individuals achieve their educational and career goals, and build futures, one success story at a time. Our core values - Opportunity, Knowledge, Support, Integrity and Results - help guide the way we work.

At Kaplan, our employees are our most valuable assets, and everyone's contribution is integral to our success. We have been recognised by The Straits Times, for the second successive year, as being one of Singapore's Best Employers for 2023. This large-scale and comprehensive study assessed the attractiveness of organisations in Singapore based on an independent employee survey.

We strive to continue providing a professional, positive and stimulating work enviroment with plenty of room for initiatives, so that our employees can thrive with us. If you are seeking opportunities for growth, we welcome you to write to us!

*Based on full-time and part-time study modes across programmes offered at Kaplan.

^Total Diploma and Degree graduates from Kaplan from 2007 to 2023.

RESPONSIBILITIES

THE ROLE: Head of English and Learning Support

The Head of English and Learning Support provides strategic and operational leadership to enhance students' English language proficiency and academic success across their entire study journey at Kaplan Singapore.

The role focuses on the design, delivery, and continuous improvement of English language support initiatives, including both the preparatory English programs (IGCSE English, pre-degree/pre-diploma students) and ongoing learning support embedded throughout students' academic programmes. These supports may be delivered in-class and out-of-class, ensuring students are equipped with the language and academic skills required for learning success.

The role also involves overseeing quality assurance, staff management, and the development of targeted learning support strategies aligned with institutional goals and student needs.

Key Responsibilities:

Academic Leadership

• Provide academic leadership for English language development and learning support services across the student population in Kaplan Singapore
• Drive strategic initiatives that strengthen English for Academic Purposes and academic skills for diverse student cohorts.
• Promote innovative, student-centred approaches to language support delivery, both embedded within curriculum and as supplementary support.

Curriculum & Programme Development

• Collaborate with teaching teams to integrate language development into teaching and assessment practices.
• Support faculty in adopting strategies for language-sensitive teaching and cultural-responsive classroom practices
• Collaborate with internal and external partners to enrich curriculum design and teaching materials.
• Promote alignment between programme outcomes and institutional goals.

People & Resource Management

• Lead and support academic staff, including performance reviews, workload planning, and mentoring.
• Facilitate staff development in language pedagogy, English test preparation, and academic skills support
• Ensure optimal use of facilities and resources while maintaining safety and operational efficiency.

Student Experience & Support

• Champion a holistic approach to student learning support, focusing on language proficiency as a key success factor.
• Develop targeted support for at-risk students and those requiring additional language development.
• Monitor and enhance student engagement with English support services

Quality Assurance & Compliance

• Ensure academic activities comply with institutional policies and external accreditation requirements.
• Maintain robust quality assurance processes, including academic audits and ongoing enhancement efforts.
• Support regulatory reviews and monitor key metrics such as enrolment, retention, and class sizes to drive sustainable growth.

General Responsibilities

• Support the implementation of cross-departmental initiatives and strategic goals.
• Deliver teaching duties in line with institutional workload expectations, approximately 200 hours annually.
• Undertake additional duties or projects as assigned by senior leadership.

Education

• Master's Degree in a related discipline. PhD candidates will be given priority consideration.

Minimum Years of Experience

• 10 years' experience in a multi-cultural setting at a higher educational institution or equivalent.
• A minimum of 3 years managerial experience.

Knowledge, Skills & Abilities

• Strong understanding of curriculum design, academic leadership, and higher education administration.
• Experience with digital learning tools and blended/online delivery modes.
• Proven ability to lead and support academic teams, manage resources, and drive staff development.
• Excellent communication, interpersonal, and people management skills.
• Ability to support change and continuous improvement within an educational setting.
• Awareness of trends and challenges in the private higher education sector, both locally and globally.

• Working Hours: Monday to Friday, 9am to 6pm.
• Work Arrangements: Hybrid (Blend of in-office and remote work)
• Location: Wilkie Edge

THE ROLE: Head of English and Learning Support

The Head of English and Learning Support provides strategic and operational leadership to enhance students’ English language proficiency and academic success across their entire study journey at Kaplan Singapore.

The role focuses on the design, delivery, and continuous improvement of English language support initiatives, including both the preparatory English programs (IGCSE English, pre-degree/pre-diploma students) and ongoing learning support embedded throughout students’ academic programmes. These supports may be delivered in-class and out-of-class, ensuring students are equipped with the language and academic skills required for learning success.

The role also involves overseeing quality assurance, staff management, and the development of targeted learning support strategies aligned with institutional goals and student needs.

Key Responsibilities:

Academic Leadership

• Provide academic leadership for English language development and learning support services across the student population in Kaplan Singapore
• Drive strategic initiatives that strengthen English for Academic Purposes and academic skills for diverse student cohorts.
• Promote innovative, student-centred approaches to language support delivery, both embedded within curriculum and as supplementary support.

Curriculum & Programme Development

• Collaborate with teaching teams to integrate language development into teaching and assessment practices.
• Support faculty in adopting strategies for language-sensitive teaching and cultural-responsive classroom practices
• Collaborate with internal and external partners to enrich curriculum design and teaching materials.
• Promote alignment between programme outcomes and institutional goals.

People & Resource Management

• Lead and support academic staff, including performance reviews, workload planning, and mentoring.
• Facilitate staff development in language pedagogy, English test preparation, and academic skills support
• Ensure optimal use of facilities and resources while maintaining safety and operational efficiency.

Student Experience & Support

• Champion a holistic approach to student learning support, focusing on language proficiency as a key success factor.
• Develop targeted support for at-risk students and those requiring additional language development.
• Monitor and enhance student engagement with English support services

Quality Assurance & Compliance

• Ensure academic activities comply with institutional policies and external accreditation requirements.
• Maintain robust quality assurance processes, including academic audits and ongoing enhancement efforts.
• Support regulatory reviews and monitor key metrics such as enrolment, retention, and class sizes to drive sustainable growth.

General Responsibilities

• Support the implementation of cross-departmental initiatives and strategic goals.
• Deliver teaching duties in line with institutional workload expectations, approximately 200 hours annually.
• Undertake additional duties or projects as assigned by senior leadership.

Qualifications and Skills:

Education

• Master’s Degree in a related discipline. PhD candidates will be given priority consideration.

Minimum Years of Experience

• 10 years’ experience in a multi-cultural setting at a higher educational institution or equivalent.
• A minimum of 3 years managerial experience.

Knowledge, Skills & Abilities

• Strong understanding of curriculum design, academic leadership, and higher education administration.
• Experience with digital learning tools and blended/online delivery modes.
• Proven ability to lead and support academic teams, manage resources, and drive staff development.
• Excellent communication, interpersonal, and people management skills.
• Ability to support change and continuous improvement within an educational setting.
• Awareness of trends and challenges in the private higher education sector, both locally and globally.

Other Information

• Working Hours: Monday to Friday, 9am to 6pm.
• Work Arrangements: Hybrid (Blend of in-office and remote work)
• Location: Wilkie Edge

Company Overview

Johan Taekwondo Institute is an established martial arts school in Singapore for children and adults, focusing on enriching and training to bring about physical and mental well-being.

Job Summary

Join a dynamic team as a Taekwondo coach delivering quality instruction to students of all ages, fostering physical and mental growth through structured classes and mentorship.

Responsibilities

• Instruct Taekwondo classes for children and adults, leading groups of 10 to 20 students to develop their skills effectively
• Guide and mentor junior instructors to enhance their teaching capabilities and class management
• Structure and create learning curricula to ensure progressive skill development and engaging class content
• Manage multiple tasks independently while maintaining organization and responsibility in a fast-paced environment
• Communicate clearly and collaborate with team members to foster a supportive and effective learning environment
• Adapt teaching methods to meet diverse student needs and maintain high-quality instruction under pressure
• Commit to working a 6-day week including weekday evenings and both Saturdays and Sundays

Required competencies and certifications

• Certified Taekwondo Black Belt, preferably recognized by the Singapore Taekwondo Federation
• Ability to work weekday evenings and weekends (both Saturdays and Sundays)
• Proficient command of spoken and written English

Preferred competencies and qualifications

• Coaching certification in Taekwondo or related martial arts
• Experience in structuring and creating learning curricula for Taekwondo classes

The Head Instructor will lead the change in elevating the brand’s rhythm cycling experience in Singapore, Thailand and Hong Kong. Working with teams across all countries, the Head Instructor will lead, develop capabilities and manage/ mentor the professional development of the cycling team. He/ she will guide and build new instructors, as well as recruitment of potential instructors.

The Head Instructor will also conduct classes across all studios, elevating the brand and increasing the brand’s presence internationally.

For the first time ever, the Absolute Group is honored to work with New York’s AARMYto bring its popular signature bootcamp workout to Singapore and Thailand. This is the first time the brand is venturing out of United States of America. The Head Instructor will be one of the founding instructor and will be working closely with the AARMY team to train, mentor and assess the pioneer batch of instructors, as well as teaching the bootcamp classes.

Key Responsibilities

Curriculum Development: Designing, reviewing, and enhancing learning materials and training methodologies. Developing trainings and conducting workshops regularly to enhance the skills and technique of the instructor team.

Leadership & Mentorship: Guiding and mentoring junior instructors and managing team and studio dynamics.

Launch of new brand and studio: To be responsible for leading, developing and launching the new bootcamp training programme. To work closely with the management and the main brand to ensure alignment and consistency.

Direct Instruction: Teaching and leading both types of classes weekly.

This role requires leading teams from different countries and traveling across studios in Singapore, Hong Kong and Thailand, and any other country the studio is operating in.

Company Overview

Established in 2014, ABG INSTITUTION PTE. LTD. is a leading Singapore education center with expert tutors who provide personalized, engaging lessons. We support students’ academic growth and success through tailored tutoring and mentorship.

Job Summary

Lead advanced English programs and student advisory services to help students achieve native-level English proficiency and successfully transition into local and international academic pathways.

Responsibilities

• Manage and refine rigorous curricula to transition students into the local Singaporean syllabus, including O-Level preparation
• Oversee intensive preparation programs for key benchmark tests such as IELTS and TOEFL
• Advise students on overseas university selection, application strategies, and personal statement development
• Lead and mentor a team of English educators, enhancing their teaching methods for phonetics, academic writing, and comprehension for non-native speakers
• Implement assessment metrics to track students’ progress toward native-level fluency and academic readiness for top global universities
• Collaborate with students and parents to develop individualized academic and career pathways integrating language acquisition and long-term goals

Required competencies and certifications

• Bachelor’s degree in Education, English, Applied Linguistics, Educational Counseling, or related field
• Minimum 4 years of experience teaching English to foreign students with a focus on advanced proficiency and academic bridging
• Proven experience preparing students for the local syllabus (O-Levels) and international standardized tests (IELTS, TOEFL)
• Direct experience in educational consultancy with knowledge of overseas university application processes

Product area

At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.

Additional job description

The YouTube Business Central Strategy and Operations Team is responsible for leading global, cross-functional, strategic initiatives to drive the unprecedented growth and health of the YouTube creator and partner ecosystem. The core capabilities of the team include strategic planning and business operations, incentives design and operations, and business strategy and operations for the three regions: Americas, EMEA, and APAC.

In this role, you will be a key partner to YouTube APAC Partnerships teams and leadership, helping them to bring our Creator, Emerging Experiences and Community (EMCO), and Shopping products to market, and a leader for creators, creator third-party providers and merchants helping to bring their feedback to product teams to ensure it meets the needs of all of our creators and partners. 

Product and Business Strategy Leaders bring together teams across Google’s functions to help products execute optimally. Our team pushes Google to scale at key points that refine our products and infrastructure by executing efficiently, bringing solid business sense and sound judgment, and working effectively across organizational lines.

Our roles often include components of strategy (e.g., analyzing new trends in the industry, evaluating market-entry options, driving business plans), operations (e.g., running the cadence of organizations, connecting the operating lines between our functions), and communications. Our team partners with executive leadership to run important functions that cross-cut our existing organizations and deliver high impact projects. We help Engineers, Product Managers, UX, and all of our other functions to build amazing products that delight our users, and then get those products into their hands.

Qualifications

Job responsibilities

• Own the product go-to-market (GTM) strategy in APAC for key verticals/products. Execute communication documents, lead experiments/trusted tester programs, and quarterly forecasting.
• Work seamlessly with Global Product Activation team and the APAC YouTube Partnerships team to drive business outcomes and product adoption goals, while also leading cross­-functional projects working with broad stakeholder set.
• Lead the launch of Creator, Emerging Experiences, Community and Shopping products in APAC markets. Drive operational excellence, including setting and tracking OKRs and driving annual business planning. 
• Gather market intelligence to develop data-led insights to inform business and product strategy and advocate for the region.
• Collaborate with global product, regional and country teams on pilots, program assessments, and cross-functional engagements to drive market growth and support business plan.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
  
• 4 years of experience in management consulting, sales operations, business strategy, or corporate advisory.
• Experience working with executive management and managing cross-functional stakeholders.
• Ability to communicate in English and Hindi fluently in order to communicate in this partner-facing role.

Preferred qualifications

• Experience using SQL or data analytics tools to deliver insights and recommendations.
• Knowledge of the creator ecosystem or e-commerce operations, and the customer and engaging contexts in which they operate.
• Ability to effectively operate with flexibility in a fast-paced, high energy, constantly evolving team environment, and be a self-initiator.
• Excellent business acumen with problem-solving and data-analysis skills.
• Excellent written and verbal communication skills, with exceptional ability to structure a compelling storyline and build presentation decks/documents to support their position and influence executives.

Product area

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Job description

Like Google's own ambitions, the work of a Software Engineer goes way beyond just Search. Software Engineering Managers have not only the technical expertise to take on and provide technical leadership to major projects, but also manage a team of engineers. You not only optimize your own code but make sure engineers are able to optimize theirs. As a Software Engineering Manager you manage your project goals, contribute to product strategy and help develop your team. Teams work all across the company, in areas such as information retrieval, artificial intelligence, natural language processing, distributed computing, large-scale system design, networking, security, data compression, user interface design; the list goes on and is growing every day. Operating with scale and speed, our exceptional software engineers are just getting started -- and as a manager, you guide the way.

With technical and leadership expertise, you manage engineers across multiple teams and locations, a large product budget and oversee the deployment of large-scale projects across multiple sites internationally.

Additional job description

Google Cloud Storage (GCS), the foundational object storage service for Google's cloud. This is a distributed storage system that manages exabytes of user data, trillions of objects, petabytes of traffic, and millions of queries per second. This distributed service supports major global AI, consumer, and enterprise companies, as well as numerous startups, and is a key business for Google Cloud. Our mission is to enable customer success for the most demanding AI/ML and problem-solving workloads.

As a Software Engineering Manager, you will lead and grow a high-performing team focused on delivering a high-performance storage solution.

Qualifications

Job responsibilities

• Lead a team to deliver a high-performance, client experience for Google Cloud Storage and to build a high-performing team to execute on Storage priority of enabling AI/ML workloads for customers.
• Partner with stakeholders and technical leads to define and execute the technical strategy for Storage and ensure the team's roadmap directly supports the goal.
• Guide the team through complex architectural decisions and ensure standards for code quality. Improve the end-to-end customer experience.
• Hire, develop, and retain a high-performing team of software engineers while fostering an environment.
• Demonstrate customer empathy.

Minimum qualifications

• Bachelor’s degree in Computer Science, or equivalent practical experience.
• 8 years of experience with software development and developing large-scale infrastructure, storage or distributed systems.
• 5 years of experience in testing and launching software products.
• 3 years of experience with software design and architecture.
• 2 years of experience in a people management or team leadership role.
• Ability to communicate in Mandarin and English fluently to partner with local clients and regional partners.
  

Preferred qualifications

• Experience with storage technologies and managing a team that built and operated systems at scale.
• Experience in partnering with cross-functional stakeholders (program manager/technical program manager/SRE) and building a roadmap of launches/improvements for specific areas.
• Experience in driving a portfolio of concurrent engineering projects from short-term critical feature launches to long-term initiatives.
• Experience with delighting enterprise customers, and understanding of enterprise workloads.
• Ability to work with specialists on system designs and ambiguity.
• Ability to understand and guide work within a large, complex codebase.

Key Responsibilities

• Lead the day-to-day operations of the Front Office team to ensure high standards of service at all times.
• Develop and implement new strategies and systems to improve efficiencies in Front Office operations.
• Ensure room occupancy information is collated and maintained accurately and properly communicated to respective departments.
• Ensure all guests are well taken care of and accorded attention.
• Handle and resolve guest complaints or contentious issues.
• Review compliance management on organisational guidelines and legal regulations required for Front Office operations.
• Develop crisis management, business continuity and recovery plans for the Front Office.
• Analyses rate variance and monitors credit limit report.
• Manage departmental budgets to ensure proper utilisation and accounting of resources.
• Any other duties as assigned.

Requirements

• Minimum Diploma or professional qualifications in Hotel Management.
• Minimum 6-8 years of relevant experience in Front Office operations including 2-3 years as an Assistant Front Office Manager or Senior Duty Manager.
• Comprehensive knowledge in using Hotel PMS.
• Proficient in all aspects of Front Office computer system, including software maintenance, report generation, analysis and configuration changes.
• Ability to handle multiple tasks under time and resource pressure.
• Excellent verbal and written communication skills.
• Well-groomed and service-oriented with a passion to serve.
• Strong analytical, problem resolution and leadership skills.