The Client is an established insurance firm.

Key Responsibilities

• Possess a strong understanding of group insurance products and pricing to prepare and process renewal invitations.
• Effectively manage and service renewal accounts through intermediaries.
• Collaborate closely with internal stakeholders to ensure accurate renewal data for billing
• Work closely with the operations team on operational matters.
• Manage and resolve escalations by coordinating with cross-functional teams to deliver timely and effective solutions.
• Work closely with the claims team on claims-related escalations and provide timely updates to intermediaries/clients.
• Ensure timely payment of premium by clients.
• Support ad-hoc projects
• Adhere to all regulatory and compliance standard.

Skill and Requirements

• Minimum of 3 years of relevant work experience in group insurance, employee benefits, or account management.
• Demonstrate strong interpersonal and relationship building skills.

Only shortlisted candidates will be responded to; therefore, if you do not receive a response within 14 days, please accept this as notification that you have not been shortlisted.

Reg. No. R2199597

BeathChapman Pte Ltd

Licence no. 16S8112

Job Description

• Industry/ Organization Type: Engineering/Construction
• Position Title: Project Manager (Electrical)
• Working Location: Ubi
• Working Hours: 5 days (Monday to Friday 8.30AM – 6.15PM)
• Salary Package: Basic Salary up to $9,000 + Transport Allowance + Bonus
• Duration: Permanent

Key Responsibilities

• Develop comprehensive project plans, including timelines, budgets, and resource allocation.
• Lead and manage project teams, ensuring clear communication and coordination among all stakeholders.
• Define project scope and objectives, manage changes, and ensure alignment with client expectations.
• Ensure that all electrical installations and systems meet quality standards and regulatory requirements.
• Identify potential risks and develop mitigation strategies to ensure project success.
• Collaborate with suppliers and subcontractors to procure necessary materials and services.
• Track project performance using appropriate tools and techniques to ensure projects meet deadlines and budget constraints.
• Maintain regular communication with clients, providing updates and addressing any concerns.
• Prepare and maintain comprehensive project documentation, including reports, plans, and records.
• Ensure compliance with safety regulations and industry standards throughout the project lifecycle.

APPLY NOW!!!

• Diploma/Degree in Electrical Engineering or relevant discipline
• Minimum 5+ years of electrical engineering experience
• Prior experience in the construction industry is considered an advantage
• Experience in project management is a plus

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #75268 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Company Overview

TUSK INDUSTRIES PTE. LTD. is committed to maintaining high standards in product quality, service delivery, operational efficiency, and customer satisfaction. We focus on continuous improvement, compliance, and reliable operational practices to meet client and company requirements.

Job Title

Quality Assurance Manager

Job Summary

The Quality Assurance Manager will be responsible for overseeing quality control and quality assurance activities to ensure that products, services, and daily operations comply with company standards, client requirements, and regulatory guidelines. The role involves implementing quality procedures, conducting inspections, resolving quality issues, and supporting continuous improvement across the organisation.

Roles & Responsibilities

• Develop, implement, and maintain quality assurance policies, procedures, inspection standards, and compliance processes.

• Monitor daily operations to ensure adherence to company quality standards, client requirements, and approved work procedures.

• Conduct regular quality checks, audits, and inspections to identify defects, non-compliance issues, and areas for improvement.

• Prepare and review quality reports, inspection records, corrective action reports, audit documents, and compliance documentation.

• Coordinate with operations, production, warehouse, and management teams to resolve quality-related issues effectively.

• Investigate customer complaints, service issues, product defects, or operational quality concerns and recommend corrective and preventive actions.

• Train and guide staff on quality standards, inspection methods, safety procedures, hygiene requirements, and proper work practices.

• Ensure all materials, products, services, and completed works meet approved specifications before delivery or completion.

• Maintain accurate records and documentation for audits, inspections, internal reviews, and regulatory compliance purposes.

• Support continuous improvement initiatives to improve efficiency, reduce defects, minimise service issues, and maintain consistent quality.

• Liaise with suppliers, clients, and internal departments to communicate quality requirements, performance standards, and improvement actions.

• Enforce workplace safety, hygiene, and operational standards consistently across relevant work areas.

Requirements

• Diploma or Degree in Quality Management, Engineering, Business Management, Logistics, Operations Management, or a related field.

• Relevant experience in quality assurance, quality control, operations, production, logistics, warehouse, or service management.

• Knowledge of ISO standards, workplace safety procedures, audit practices, quality documentation, or compliance requirements will be an advantage.

• Strong leadership, problem-solving, communication, and coordination skills.

• Able to work independently and manage quality issues professionally.

• Good attention to detail and ability to maintain accurate records and reports.

• Able to coordinate with internal teams, suppliers, clients, and management to achieve quality objectives.

Job Description

• Industry/ Organization Type: Building and Construction
• Position Title: Project Engineer / Project Manager
• Working Location: Islandwide (Office at Tuas, Transport provided at Joon Koon MRT)
• Working Hours: 5 days (8.00am – 5.00pm)
• Salary Package: Basic + Performance Bonus
• Duration: Permanent

Key Responsibilities

• Oversee day-to-day site works to meet design, specs, and plans.
• Lead the site team; plan and execute daily activities.
• Manage manpower, materials, and equipment to stay on schedule and within budget.
• Track subcontractor progress and quality; resolve issues promptly.
• Work with main contractor and consultants on design reviews, approvals, and technical queries.
• Attend progress meetings with clients, main con, and consultants; report site status.
• Enforce EHS standards and site housekeeping.
• Deliver the project on time, within budget, and to required quality.
• Other tasks as assigned by Management.

APPLY NOW!!!

• Diploma or Degree in Engineering, Construction Management, or related field.
• Minimum 2 years’ project management experience in building/civil works.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #79391 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

• Well Established Company
• Basic Salary $5000 to $7000 + AWS + VB
• Working location: North-East Singapore
• Career progression opportunities
• Exposure to large-scale infrastructure and industrial automation projects

About the role

Manage and deliver SCADA, PLC, telemetry and industrial automation projects from initiation to completion, coordinating engineering design, procurement, installation, testing and commissioning activities across large-scale infrastructure and industrial automation projects.

Key responsibilities

• Manage and deliver SCADA, PLC, telemetry and industrial automation projects from initiation to completion.

• Coordinate engineering design, procurement, installation, testing and commissioning activities.

• Liaise with clients, consultants, subcontractors and internal stakeholders to ensure project objectives are achieved.

• Monitor project schedules, budgets, resource planning and project risks.

• Review technical documentation including control philosophies, I/O lists, network architecture and engineering drawings.

• Lead Factory Acceptance Tests (FAT), Site Acceptance Tests (SAT), commissioning and system handover activities.

• Ensure compliance with project specifications, quality standards and safety requirements.

• Prepare project progress reports and provide regular updates to management and clients.

• Manage variation orders, claims, project documentation and commercial matters.

• Support troubleshooting, system integration and operational readiness activities.
  

About you

• Degree or Diploma in Electrical Engineering, Electronics Engineering, Control & Instrumentation, Mechatronics or related discipline.

• Experience in SCADA, PLC, telemetry, industrial control systems, automation or ELV projects.

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

NG DIAUM YEE (R2198031)

EA Recruitment Pte Ltd

EA License No: 21C0492

Job Description

At Citi, we get to connect millions of people across hundreds of cities and countries every day.  And we've been doing it for more than 200 years.  We do this through our unparalleled global network.  We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

The Program Lead is accountable for management of complex/critical/large professional disciplinary areas. Leads and directs a team of professionals. Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function. Applies in-depth understanding of the business impact of technical contributions. Strong commercial awareness is a necessity. Generally accountable for delivery of a full range of services to one or more businesses/ geographic regions. Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication may be necessary. Accountable for the end results of an area. Exercises control over resources, policy formulation and planning. Primarily affects a sub-function. Involved in short- to medium-

Qualifications

The ideal candidate will come from an organization with a strong technical program management function and be a visionary leader with deep experience driving technical or engineering programs from ideation to implementation across Investments, Trade, Banking, Lending, Trust, Data, Compliance etc.. Bachelor’s degree in computer science, or a related field. Master’s degree or equivalent experience preferred.

• Hands on experience (8+ years) leading program management function and/or technical teams in areas like Investments, Trades, Banking, Lending, trust, Data, Compliance etc. and good understanding of Operations.

• 12+ years’ experience in enterprise level program management and delivery engineering products at scale.

• Experience of managing migration projects / programs would be an advantage

• Strong analytical and quantitative skills; Data driven and results oriented.

• Exceptional strategic analysis, problem solving, issue resolution and decision-making skill.

• Excellent verbal and written communication skills backed by a strong business and technical vision.

• Expert knowledge of Agile frameworks like SAFe, Scrum, Kanban, and familiarity with Jira and Confluence tools.

 
Brief Description of the Organization

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve.

Citi’s Global Wealth Management is building a purpose-driven team to serve its globally diverse, digitally forward customers in top cities around the world. We’re looking for exceptional candidates who think digitally and differently, resolve problems in unconventional ways and strive to provide a remarkable experience for our clients. We define success by our Citi Leadership Standards: taking ownership, delivering with pride, and succeeding together.

Overview of the Role

Reporting to the PM Head for Global Wealth Management Domains, the Technical Program Management Lead is responsible for the delivery on Global Wealth Management strategy for Asia, Investments, Trades, Banking, Lending, trust, Data and Compliance. The role entails good understanding of end-to-end banking knowledge including Operations, Compliance and Audit. You own driving the launch of great customer experiences and digital capabilities for our wealth management business and our most affluent client base. Deliver customer-centric solutions and communications that enable clients to confidently manage their entire financial picture through easy-to-use tools, insights, content, offers, and recommendations. Delivery of programs that provide for a growing digital presence and offerings for our wealth management customers.

Are you a leader of leaders? Are you passionate about developing those working for you? Do you think about technology as a way to increase efficiency and change our engagement with customers? Are you an engineer that lives to solve problems? Do you want to lead a world class technical team of skilled program managers? We are looking for a senior leader that shares our passion for developing people, building cool technology, willing to be fearless, obsessed about simplification and excellence and tackling complexity head on.

This position has an incredibly unique vantage point at the intersection of business, technology and product. As the leader of technical program management at Citi, you will be working with engineering leaders, product management, and cross-functional teams to manage and execute our ambitious product strategy.  You will partner with every functional domain in the company and exercise your influence to get big things done. Your organization is the hub of getting engineering work in, rationalized, conceptualized, assigned, and delivered across domains in our agile execution model.

You will lead the charge on solving our hardest, most meaningful challenges: set the drumbeat that everyone marches to! Improve existing processes and develop new mechanisms to scale the way we plan and deliver for platform services as we grow the company. Driving agile transformation and improving speed to market. Building and driving a culture of learning and excellence in delivery with your team and stakeholders.

 We want you to drive innovation that people love and be boundary-less in seeking solutions, eliminating redundancy and driving execution excellence. You will build your own scorecard to continuously monitor capacity, demand, execution, delivery, and hygiene via key performance indicators including capacity, demand, backlog, velocity, quality, project throughput, spend, regulatory compliance, and application security. You ensure execution aligns with all regulatory requirements while continuously working to simplify and to automate the necessary and auditable “paperwork” and processes

 In your role you are expected to ensure that all deliverables are complaint to respective central banks regulatory requirements. You are expected to front Internal Audit for all the deliverables under your realms.

 Key Priorities:

• Being a strategic partner

• Be the strategic partner and advisor to the Business and Technology heads for Wealth Management that includes all facets like Investments, Trades, Banking, Lending, trust, Data and Compliance. Ensuring well laid out roadmaps and execution plans for entire book of work for projects / programs under your realms.

• Responsible for management and execution of operating model routines

• Obsess about building and shipping great products for our customers with excellence

• You obsess over customers and always work backwards from them to earn and keep their trust. Manage from the front, prioritize, and drive the bigger mission forward by translating vision into results.

• Delivery focus. You are accountable for driving teams inside and outside of your organization to deliver the expected results. You focus on the key business outcomes and deliver them with quality and in a timely fashion. Despite setbacks, you rise to the occasion and never settle.

• Drive disciplined execution with high quality and insist on high standards. Lead your teams to deliver high quality products, services, and processes. Delivering results while maintaining highest level of quality and ensuring timely adherence to software development lifecycle standards

• Being the glue that brings teams together

• We want you to drive innovation that people love and be boundary-less in seeking solutions.

• Outstanding Organizational, Communication, and relationship building skills conducive to driving consensus; able to work well in a cross-functional, matrix management environment

• Establish credibility and rapport with senior executives and technical and non-technical team members alike

• Build and lead an organization with customer focus and effective communication with a focus on decisive, fast-moving solutions, quick and constructive resolutions to conflicts, and a “no barriers” mentality.

• Being a visionary Program Management Leader that is focused on building high performing PM function

• As a Manager of others, you lead by influence and set the vision for a bar raising PM function. Manage, mentor and grow the PM leaders of the future.

• Building and leading a team of PM’s that are highly passionate, motivated and smart problem solvers to design future state products and technology solutions.

• Your teams have a deep understanding of the platform, integration patterns, organizational capabilities, and the company wide assets that can be leveraged to provide rich customer experiences while building technical solutions.

• Demonstrate an ability to structure an organization and optimize it for execution, including attracting top tier talent and filing out gaps in the existing team quickly to accommodate growth.

• Partner with fellow PM leaders and heads to ensure alignment and standardization in ways of working

• Be a change agent. Drive agility, excellence and simplification in ways of working

• Measure and improve efficiency and effectiveness of processes that are working well and build the next level of improvements, set standards for deployments at scale, infrastructure reliability, security, and scalability.

• Demonstrate an ability to identify and act upon unique insights and apply them to solve unmet needs and an expertise leveraging/synthesizing competitor, emerging technology, and other marketplace trends to draw out implications to support the team's overall mission and goals

• Transform the organization into one that drives speed to market and delivers value for our customers in an agile operating model. Champions a culture of high standards, pushes for progress, embraces change and challenges the status quo.

• Continue to improve the engineering culture across all tech functions.

• Serve as an evangelist for the team and overall culture, both internally and externally.

• Being the voice of the teams

• Responsible for communicating business strategy and goals and how they align to the team’s work

• Provide transparent frequent updates, manage sponsor expectations, and keep all stakeholders informed on Book of Work progress. Creating a culture of transparency and trust

Job Description:

• Design, develop, and validate new technology prototypes and proof-of-concept systems for 6G wireless networks.
• Implement and optimize wireless communication algorithms in lab and field environments.       
• Lead testbed system integration, including software and hardware co-development.        
• Oversee end-to-end system validation, verification, and performance benchmarking against relevant standards.
• Collaborate with ecosystem partners (infra. vendors, universities, labs) on prototyping and demonstration projects.

Requirements:

• MS or PhD in Electrical Engineering, Communication Engineering or related field.
• Strong DSP and wireless algorithm development skills; hands-on experience with system implementation.
• Deep understanding of mobile communication systems (3G, 4G, 5G, and beyond) and relevant specifications.
• Experience deploying prototypes and testbeds: programming proficiency in C/C++, Matlab, Python, Verilog, VHDL.
• Demonstrated ability to lead or work within multidisciplinary teams for wireless system development.
• Minimum 8 years of relevant Industry experience, ideally including practical demo or PoC achievements.
• Preferred expertise: AI-powered communications, satellite comms, or energy efficiency for wireless testbeds.

Interested candidates may apply through the application system. We regret that only shortlisted candidates will be notified.

PERSOL Singapore Pte Ltd • UEN No. 200007268E • EA License No. 01C4394 • EA Registration No. R22111378 (Ong Xin Yee)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy. 

(There are multiple Product manager headcount for different products. IP transit or International Connectivity or SD-WAN. Please reach out for detailed JD)

This is a confidential search. I can only reveal the company name after your profile is shortlisted for the 1st round.

Role is based in Singapore. You will need to relocate to Singapore if you are based overseas.

2 rounds of interview to offer. 5 days in office. Attractive salary package!

about job

• Manage the commercial performance, profitability, and regional growth roadmap for global internet connectivity and transit portfolios
• Formulate comprehensive business cases, financial models, and tailored technical offerings to satisfy specialized client demands
• Continually monitor the international internet service provider (ISP) and content provider ecosystem to uncover strategic optimization paths
• Oversee and optimize product cost structures, pricing frameworks, and overall commercial models

skills and requirements

• Bachelor’s degree in Business, Computer Science, Engineering, or a related field of study
• Min 5 years of experience within a network service provider environment, with deep domain knowledge in international networks, IP transit, peering mechanisms, international connectivity or SD-WAN
• Strong data mining, financial analysis, and strategic modeling capabilities
• High technical proficiency in standard corporate business tools, specifically MS Excel and MS PowerPoint, for advanced reporting

To apply online please use the 'apply' function, alternatively you may contact Stella at 96554170 (EA: 94C3609 /R1875382)

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together - building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities - all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• This position is for Office of Corporate Communications and Marketing (OCCM).
• Content Strategy and Editorial Oversight
• Drive the development and execution of a coherent, audience-led content strategy across SMU's owned digital platforms, ensuring alignment with institutional marketing goals and brand positioning.
• Lead editorial planning and governance for content hubs, campaign pages, and thought leadership pieces, ensuring a consistent narrative voice, high-quality storytelling, and strategic relevance in both English and Simplified Chinese.
• Collaborate with internal stakeholders and agency partners to shape content that supports student acquisition, brand storytelling, and reputation-building across SMU's priority markets.
• Bilingual Content Development and Chinese Digital Platforms
• Lead the creation, adaptation, and governance of Chinese-language content across SMU's digital presence, with working knowledge of the Chinese digital ecosystem as a whole including but not limited to WeChat (official accounts, Moments, and mini-programmes), Weibo, Xiaohongshu, Douyin, Bilibili, Zhihu, and Baidu-facing content formats. The candidate is expected to understand how audiences move across this ecosystem, how platform conventions and content norms differ, and how institutional content can be positioned effectively within it.
• Develop original Chinese-language content, not translated derivatives that is tailored to platform norms and resonant with Chinese-speaking audiences across Singapore, China, and the broader region.
• Advise on culturally appropriate messaging strategies for Chinese-speaking markets, ensuring content aligns with SMU's positioning and the expectations of prospective students and stakeholders in these segments.
• Review and quality-assure all Chinese-language content produced by team members, freelancers, or agency partners before publication.
• Multi-Format Content Creation and Channel Adaptation
• Develop and oversee the production of compelling content across short-form, long-form, and multimedia formats for web, email, and social platforms in both English and Simplified Chinese.
• Adapt messaging across channels to ensure platform-specific resonance, audience relevance, and bilingual content cohesion.
• Provide expert copywriting for campaign messaging, social captions, ad copy, and email flows with clear calls-to-action and consistent brand alignment across languages.
• Campaign Storytelling and Social Content Execution
• Collaborate with the Assistant Director, Content and Social and broader OCCM team to develop and execute integrated campaign narratives across digital and social channels.
• Translate institutional priorities including student recruitment, programme launches, research visibility, and alumni engagement into compelling content that resonates with priority audience segments.
• Ensure campaign storytelling maintains brand voice integrity across both English and Chinese language outputs.
• Community Engagement and Monitoring
• Engage with online communities across the region, responding to audience queries and comments in a culturally appropriate manner in both English and Chinese.
• Monitor brand mentions and address emerging issues, escalating potential reputational risks to the Social Lead when needed.
• Performance Analytics and Reporting
• Measure and analyse content effectiveness using tools such as Google Analytics, HubSpot, Emplifi, or equivalent, with particular attention to engagement patterns on Chinese platforms.
• Monitor key performance indicators including reach, engagement, lead quality, and conversion rates, applying data to refine editorial and channel strategy.
• Develop content dashboards and performance reports and communicate insights and recommendations to stakeholders to demonstrate marketing ROI.
• Cross-Functional Collaboration and Alignment
• Partner with colleagues across brand, corporate communications, university events, admissions, alumni, and faculties to ensure content supports cross-functional campaign and reputational goals.
• Guide and mentor junior team members or freelancers to deliver high-quality bilingual content that meets editorial standards and marketing priorities.
• Engage external writers, editors, or agencies when needed, ensuring alignment with SMU's tone, brand, and strategic goals in both English and Chinese.
• Any other duties assigned.

• Bachelor's degree in journalism, Mass Communications, Marketing, Digital Media, or a related field.
• Effectively bilingual with proficiency in Chinese equivalent to HSK Level 6 Business Chinese Test (BCT) Advanced or higher.
• Bilingual Content Proficiency — Simplified Chinese (Mandatory, Minimum 3 years)
• This is a mandatory requirement. Candidates who do not meet it will not be considered.
• High proficiency in both written and spoken Simplified Chinese, with demonstrated ability to produce editorial-quality content — not machine-translated or adapted copy — for Chinese-speaking audiences.
• Minimum 3 years' experience working in or directly with the Chinese digital market, with demonstrated hands-on experience developing and managing content across the Chinese digital ecosystem. This goes beyond platform execution: the candidate should understand how Chinese digital audiences discover, consume, and share content; how platforms such as WeChat, Weibo, Xiaohongshu, Douyin, Bilibili, and Zhihu serve different functions and audience segments; and how content strategies need to be structured differently for Chinese-speaking markets compared with English-language ones. Familiarity with Baidu search behaviour and how it differs from Google is an advantage.
• Ability to adapt institutional tone and brand voice into Chinese-language content that reads as culturally authentic rather than translated, with appropriate register for the context (prospective student acquisition, research communication, or employer/partner engagement).
• Editorial and Content Development Expertise (Minimum 5 to 7 years)
• Strong writing and editing skills across formats — blog articles, web copy, email campaigns, and social media content — with a clear, audience-first approach in both English and Simplified Chinese.
• Proven ability to craft compelling narratives and adapt messaging for different platforms, while maintaining brand voice and institutional credibility.
• Content Performance and ROI Measurement (Minimum 3 to 5 years)
• Experience using tools such as Google Analytics, Truescope, HubSpot, Emplifi, or equivalent to assess content impact across traffic, engagement, and conversion metrics, including platform-specific analytics for Chinese social media.
• Ability to derive content insights from data and translate them into optimised editorial strategy and reporting narratives.
• Platform Adaptability and Channel Knowledge (Minimum 5 years)
• Hands-on experience creating and adapting content across web, email, and social channels, including both English-language platforms (LinkedIn, Instagram, YouTube, TikTok) and the Chinese digital ecosystem (WeChat, Weibo, Xiaohongshu, Douyin, Bilibili, or equivalent).
• Candidates with direct experience of the Chinese market — including lived or professional experience within mainland China or with organisations actively targeting Chinese-speaking audiences — are strongly preferred.
• Working understanding of platform trends, engagement formats, and algorithm behaviour, with the ability to optimise bilingual content for different devices and audiences.
• Cross-Functional Collaboration and Workflow Management (Minimum 5 years)
• Proven ability to collaborate with internal teams, freelancers, and agency partners to deliver timely and effective bilingual content.
• Strong project management and organisational skills, with the ability to juggle multiple content streams and campaign deadlines across languages and markets.

#LI-XL1

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

Key Responsibilities:

• Team Supervision: Leading, coaching, and supporting the Airfreight Import Customer Service team, ensuring staff manage end-to-end import processes efficiently.

• Operational Oversight: Monitor daily import activities, including shipment documentation, coordination with carriers, customs compliance, billing, and job closure. Ensure adherence to established processes and service standards.

• Process Support & Improvement: Identify operational bottlenecks, implementing process improvements, and support initiatives to enhance workflow efficiency.

• Performance Monitoring: Track team performance against SLAs and KPIs, provide feedback, and escalate issues to the Manager as needed.

• Customer Service Support: Handle complex import-related customer inquiries and serve as a point of escalation for service issues when required.

• Cross-Functional Collaboration: Coordinate with Airfreight Operations, Customs, and other departments to ensure smooth execution of import shipments.

• Policy & Procedure Compliance: Support the development and implementation of import customer service policies and ensure staff compliance with internal procedures and regulatory requirements.

Required Skills & Competencies:

• Supervisory experience in airfreight import customer service and billing.

• Strong understanding of airfreight import processes, documentation, and customs requirements.

• Good problem-solving and decision-making skills, with the ability to support operational improvements.

• Effective communication and interpersonal skills to manage team and customer interactions.

• Ability to motivate staff and ensure consistent service quality.

• Previous hands-on experience using Cargowise system.
  

HOW TO APPLY:

Interested applicants, please click on “Apply Now” or submit your resume to ref78@trustrecruit.com.sg

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA). Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Yan Jin Yi

EA Personnel Reg No: R26161495

Location: Alps Avenue Singapore(Changi)
Working hours: Mon-Fri: 9:00am-5:30pm, Alternate Sat: 9:00am – 1:00pm
Salary: $5,000 – $7,000

The Import Customer Service Manager supports the leadership of the Airfreight Customer Service team, ensuring smooth end-to-end import customer service operations. The role also involves effective stakeholder management, coordinating with internal departments, customers, and external partners to ensure seamless service delivery.

Responsibilities:

• Team Supervision: Leading, coaching, and supporting the Airfreight Import Customer Service team, ensuring staff manage end-to-end import processes efficiently.
• Operational Oversight: Monitor daily import activities, including shipment documentation, coordination with carriers, customs compliance, billing, and job closure. Ensure adherence to established processes and service standards.
• Process Support & Improvement: Identify operational bottlenecks, implementing process improvements, and support initiatives to enhance workflow efficiency.
• Performance Monitoring: Track team performance against SLAs and KPIs, provide feedback, and escalate issues to the Manager as needed.
• Customer Service Support: Handle complex import-related customer inquiries and serve as a point of escalation for service issues when required.
• Cross-Functional Collaboration: Coordinate with Airfreight Operations, Customs, and other departments to ensure smooth execution of import shipments.
• Policy & Procedure Compliance: Support the development and implementation of import customer service policies and ensure staff compliance with internal procedures and regulatory requirements.

Requirements:

• Supervisory experience in airfreight import customer service and billing.
• Strong understanding of airfreight import processes, documentation, and customs requirements.
• Previous hands-on experience using Cargowise system

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580

Role Title: Project Manager (Tech & Ops SME) - Global Market

Role Type: Contract - 6 Months with a potential to extend

We are looking for an experienced Project Manager to lead end-to-end delivery of strategic projects across technology and operations. The role will involve managing project scope, timelines, stakeholders, governance, risks, and financials while ensuring successful project implementation.

Key Responsibilities:

• Manage full project lifecycle from initiation to delivery.
• Drive project planning, stakeholder management, governance, and reporting.
• Coordinate cross-functional teams and manage project dependencies.
• Identify and mitigate project risks and issues.
• Facilitate business requirements gathering and support testing activities.
• Manage project budgets, resource planning, and tracking.
• Leverage AI and automation tools to improve reporting, forecasting, and operational efficiency.
• Ensure compliance with organizational governance and standards.

Requirements:

• 8+ years of Project Management experience.
• Exposure to AI tools such as Copilot or other AI-enabled solutions would be an added advantage.
• Proven experience delivering complex projects within timeline and budget.
• Proven experience managing end-to-end project delivery across operations and business teams.
• Strong Operations SME background with solid understanding of operational lifecycles.
• Strong stakeholder management, communication, and influencing skills.
• Experience with Agile, PMP, PRINCE2, or similar project methodologies.
• Hands-on experience with MS Office, MS Project, JIRA, and reporting tools.
• Exposure to AI-powered tools (e.g., Copilot) for reporting or automation is preferred.

Preferred Background:

• Experience within Financial Services, Investment Banking, or Global Markets Operations.
• Knowledge of business analysis or process improvement methodologies such as Six Sigma.
• Strong organizational, prob

Job Responsibilities:

• Lead the technical delivery of IT infrastructure and system implementation projects, ensuring deliverables are completed within scope, schedule, budget, and quality requirements

• Act as the primary technical lead for system deployment, integration, testing, commissioning, and operational handover activities

• Work closely with Project Managers, customers, vendors, and internal stakeholders to define technical requirements, implementation plans, and project milestones

• Design, configure, implement, and troubleshoot enterprise IT infrastructure, including Windows and Linux servers, virtualization platforms, databases, and network devices

• Perform system installation, configuration, debugging, root cause analysis, and issue resolution during project execution and site deployments

• Manage and administer SQL databases using SQL Server Management Studio, including database setup, backup, restoration, performance tuning, and query optimization

• Design, configure, and support network infrastructure, including switches, VLANs, IP addressing, routing, and connectivity troubleshooting

• Lead technical reviews, system integration activities, Factory Acceptance Tests (FAT), Site Acceptance Tests (SAT), and user acceptance activities

• Support cybersecurity implementation by conducting vulnerability assessments, hardening activities, security compliance checks, and mitigation planning

• Provide technical expertise for access control and security systems, including CCTV, card access systems, key management systems, gantries, and integrated security platforms

• Develop and maintain technical documentation, system architecture diagrams, implementation procedures, test reports, and operational manuals

• Manage subcontractors and vendors to ensure technical deliverables, installation quality, and project timelines are achieved

• Mentor and provide technical guidance to engineers and site teams throughout project implementation

• Conduct customer presentations, technical workshops, user training, and knowledge transfer sessions to ensure operational readiness

• Drive continuous improvement initiatives, technical best practices, and system reliability enhancements across projects

Job Requirements:

• Degree or Diploma in Computer Science, Computer Engineering, Information Technology, Information Systems, IT Security, or a related discipline

• Minimum 7 years of hands-on experience in IT infrastructure, systems integration, system deployment, or project implementation environments

• Proven experience leading technical delivery of enterprise IT projects involving infrastructure, networking, databases, and system integration

• Strong knowledge of Microsoft Windows Server, Linux operating systems, Active Directory, virtualization technologies, and enterprise IT infrastructure

• Strong experience in SQL database administration, SQL Server Management Studio, database design, and query troubleshooting

• Good understanding of networking concepts, including TCP/IP, VLANs, routing, switching, firewalls, and network troubleshooting

• Experience with cybersecurity concepts, vulnerability assessments, security hardening, and compliance requirements

• Familiarity with access control and security systems such as CCTV, card readers, biometric systems, key management systems, and integrated security platforms is highly advantageous

• Basic understanding of software development lifecycle (SDLC), system integration methodologies, APIs, and application deployment

• Strong problem-solving, troubleshooting, stakeholder management, and project coordination skills

• Able to lead technical teams, manage multiple project activities, and work independently in a fast-paced environment

• Professional certifications such as Microsoft, VMware, Cisco, ITIL, PMP, PRINCE2, or cybersecurity certifications will be an added advantage

If you are interested, please submit your application here. We appreciate your application and will notify you if you are shortlisted for the role. 

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EA License No: 90C3494 | EA Personnel No: R22107764 | EA Personnel Name: Sharmila Damodharan