Total 369 Manager job vacancies

Key Responsibilities

Product Development

• Design and develop attractive outbound tour packages aligned with market demand and seasonal trends
• Conduct destination research, competitor analysis, and pricing benchmarking
• Source, negotiate, and manage relationships with overseas suppliers (hotels, DMCs, airlines, attractions)
• Build costings, pricing structures, and ensure healthy profit margins
• Enhance existing products with new itineraries, experiences, and value-added components
• Support product launches, campaigns, and promotional events

Sales Support & Performance

• Work closely with sales teams to drive product uptake and conversion
• Provide product training, updates, and selling points to frontline staff and partners
• Monitor sales performance and adjust product strategies accordingly
• Support travel fairs, roadshows, and promotional events where required
• Develop tactical offers to boost sales for underperforming destinations

Requirements:

• Diploma/Degree in Tourism, Hospitality, Business, or related discipline
• Experience in outbound travel product development and/or travel sales preferred
• Strong understanding of international destinations and travel trends
• Good negotiation, communication, and interpersonal skills
• Strong commercial sense with attention to pricing and margins
• Ability to multitask in a fast-paced travel environment
• Proficient in Microsoft Office; knowledge of booking systems is an advantage

Job Summary:

This position is responsible for handling daily legal and compliance activities, including document review, legal research, and corporate governance. It plays a crucial role in supporting the Legal & Compliance department in managing the company’s legal and regulatory obligations globally.

Responsibilities and Duties:

• Assist in reviewing and drafting contracts, NDAs and other legal documents.
• Ensure contracts comply with company policies and requirements, legal compliance, and international standards.
• Assist in matters related to the establishment of cross-border subsidiaries, including the preparation of incorporation documents and liaison with external company formation agencies.
• Assist in handling other matters assigned by the Legal Manager.

Requirements / Professional Skills:

• Minimum Diploma or bachelor’s degree in law, Legal Studies, or a related field is preferred.
• At least 1-2 years of relevant experience in corporate commercial law acquired in-house or in a law firm
• Able to work independently and be a team player
• Good written and spoken English to effectively communicate with international affiliates and business partners
• Able to maintain confidentiality on all legal and corporate secretarial matters

• Plan and implement curriculum and programmes appropriate for the child’s development, including identifying emerging trends to keep innovating. This includes developing initiatives, practices and learning materials to enhance quality of learning environment 
• Build collaborative stakeholder relationships and partnerships, amongst centre staff and families we serve.
• Manage family and community programmes as we believe in contributing back to the community we are in
• Conduct routine caregiving and always looking for improvements to deliver better quality and service
• Uplift professional practice in promoting our vision, mission and values and innovating to deliver high quality service standards
• Manage language center daily operation.

As one of our teachers, you will manage a class in teaching and routine care responsibilities. You will guide the class of children under your care to

• Plan and implement curriculum and programmes appropriate for the child’s development, including identifying emerging trends to keep innovating. This includes developing initiatives, practices and learning materials to enhance quality of learning environment 
• Build collaborative stakeholder relationships and partnerships, amongst centre staff and families we serve.
• Manage family and community programmes as we believe in contributing back to the community we are in
• Conduct routine caregiving and always looking for improvements to deliver better quality and service
• Uplift professional practice in promoting our vision, mission and values and innovating to deliver high quality service standards

Job Requirements

• Strong communication skills
• Strong interpersonal skills, work with all levels of staff, professionals, parents and families, and community partners from diverse nationalities and cultures.
• With or without teaching experience; but highly motivated, energetic and passionate about promoting children’s learning and development.

Responsibilities

The role requires the applicant to design and conceptualise the integration of multiple physical security solutions to ensure solutions are cost effective, scalable and aligned to customers security needs.

• Collaborate Closely with the sales team to understand the clients requirements for physical security needs and requirements.

• Support and provide technical solutioning and support during the pre-sales process supporting the sales team during tenders for solutioning, costing and validation, including, product demonstrations, technical presentations, proof-of-concept activities, technical specifications, integration plans and compliance.

• Design and propose comprehensive integrated physical security solutions including but not limited to access control solutions, surveillance systems, ingress protection solutions.

• Collaborate closely with the project team to hand over the design concept, costing, etc for the next phase of project implementation.

• Work together with industry partners and vendors to ensure proposed solutions are robust in design and up-to date.

Requirements

Qualifications:

• Education: Bachelor’s degree in IT, Security, Engineering, or a related field.

• Experience: 5 years of experience in Integrated physical security pre-sales, system integration, or a related technical field.

• Relevant Skills:

  • Team Player with strong analytical and excellent problem-solving skills.

  • Ability to multi-task during peak season 

  • Strong presentation and communication skills

  • Strong understanding of Integrated physical security platforms and technologies

Licence no: 12C6060

We are seeking a dynamic and self-motivated Business Development Executive to join our team. This position offers the ability to maintain, develop relationships with key customers and manage the promotion and strategic sales. You will be responsible for discovering and pursuing new sales prospects and maintaining customer satisfaction.

Do you have a strong sales background and demonstrated sales success? If so, this may be the opportunity for you.

Responsibilities : -

• Responsible to achieve sales target and increase market share
• Actively prospect sales leads and secure potential new clients
• Develop and nurture strong client contacts and positive relationships with key accounts
• Ensure successful sales retention by proactively forging strong relationships with clients
• Manage a portfolio of assigned accounts to achieve success and retain existing customer
• Develop a strategic approach to provide solutions to customers

Job Requirements : -

• Minimum Degree in any disciplines
• Minimum 1 year of Sales Experience in any industry, preferably in logistics industries
• Experience and knowledge in Supply Chain Management will be an added advantage
• Ability to understand customers’ perspective and think win-win
• Excellent communication and interpersonal skills
• Good presentation skills and negotiation skills
• Team player, passionate and self-motivated and a results-driven approach
• Possess own vehicle is preferable

Job Overview
We are seeking a dedicated Healthcare Service Manager for managing the operational aspects of healthcare facilities or organization. This role involves managing patient care processes, supporting rehabilitation programs, supervising therapists, and ensuring high standards of service delivery. The ideal candidate will play a key role in improving operational efficiency, monitoring patient progress, and enhancing overall clinic performance.

Key Responsibilities

• Oversee day-to-day clinic operations, including patient flow, scheduling, and service delivery
• Monitor and track patient progress, provide rehabilitation counselling, and guide exercise programs
• Supervise and support therapists to ensure quality patient care and adherence to clinical standards
• Review patient cases, including interpreting X-rays and providing patient education
• Develop and implement operational strategies aligned with organizational goals
• Monitor clinic KPIs such as patient volume, revenue, retention, and service mix
• Identify opportunities to improve efficiency, profitability, and service effectiveness
• Optimize workflows and implement process improvements to enhance operations
• Manage resources, including manpower, equipment, and budget allocation
• Support quality assurance initiatives to maintain high standards of care
• Lead and mentor the team, fostering a positive and collaborative work environment
• Conduct performance reviews and provide constructive feedback to staff

Requirements

• Degree in Healthcare Management, Human Biology, Physical Science, Chiropractic, Physiotherapy, Sports Science
• Prior experience in healthcare or clinic operations management preferred
• Strong leadership, communication, and interpersonal skills
• Ability to manage multiple priorities in a fast-paced environment
• Analytical mindset with the ability to monitor KPIs and drive improvements
• Understanding of rehabilitation processes and patient care is preferred
• Strong leadership, independent and a team player.

Working hours:

Mon – Fri , 8am to 5.30pm

Job Description:

1. To assist in managing a team of service department, providing guidance, support and coaching as needed.

2. Stay updated with industry trends, best practices, and technological advancements to enhance service quality and efficiency.

3. Conduct regular follow-ups with clients to ensure satisfaction and identify opportunities for service improvement.

4. Build and maintain strong relationships with clients by providing professional customer service and addressing their inquiries, concerns, and feedback promptly.

5. To delegate tasks, set performance objectives, and conduct regular performance reviews to ensure the team meets or exceed service targets.

6. Involve all aspects of service operations, including scheduling, dispatching, and monitoring service call to ensure timely and efficient resolution of customer issues.

7. Coordinate with other department to optimize resource allocation and meet service demand effectively.

8. Maintain accurate records of service activities, including service reports, maintenance schedules and inventory management.

9. Ensure that all service activities comply with safety regulations, company policies, and industry standards to minimize risks and ensure the well-being of employees and clients.

10. Any other ad hoc task as assigned by Manager or Management.

Requirements:

1. Diploma or Degree in Mechanical Engineering, Electrical Engineering, Facilities Management, or related technical discipline.

2. Minimum 2 years of relevant experience in service operations, maintenance, or facilities / M&E service industry.

3. Prior experience in a supervisory or team lead role is preferred.

4. Strong technical understanding of service operations, maintenance processes, and troubleshooting coordination.

5. Experience in managing service teams, including scheduling, dispatching, and workload coordination.

6. Good knowledge of customer service management and client relationship handling.

7. Strong leadership skills with ability to guide, coach, and motivate team members.

8. Good problem-solving skills with ability to handle operational issues efficiently under pressure.

9. Strong communication and interpersonal skills to manage clients, internal teams, and stakeholders.

10. Able to perform performance monitoring, reporting, and service KPI tracking.

11. Proficient in Microsoft Office (Excel, Word, Outlook) and basic service management systems (if any).

12. Familiar with safety regulations and compliance standards in service / M&E environment.

Maxhunt Resource Pte Ltd | EA Licence: 22C1322

Cynthia Lai | Registration No: R25146301

Job Summary

This role supports the manager in ensuring smooth day-to-day operations for the HNW business, delivering department KPIs, and maintaining full compliance with regulatory requirements and internal guidelines. It also drives continuous improvement through a customer-centric approach to enhance service quality, operational efficiency, and customer/intermediary satisfaction.

Responsibilities

• Execute key operational outcomes for HNW customers to ensure customer, intermediary, and regulatory expectations are met.
• Perform daily policy alterations, review financial transactions, and seek management approval.
• Manage inquiries and feedback from various service channels, and conduct investigations into regulatory complaints.
• Participate in projects, including but not limited to back-book reviews, audits, and data cleanup.
• Monitor, analyze and report performance data (e.g., turnaround time, quality assurance, exceptional cases)to identify root causes, surface trends and drive actionable improvements.
• Maintain collaborative relationships with cross-functional stakeholders to enhance engagement with intermediaries as well as end customers.
• Demonstrate strong ownership and commitment to deliverables; proactively identify team challenges, build capability, and develop potential talents.
• Perform any other project or work as assigned.

Requirements

• University Graduate or above.
• Ability to read and review Chinese-language documents and handle any verbal queries in Chinese
• At least 5 years' working experience in customer service, policy administration or related discipline.
• Sound knowledge of life insurance products.
• Strong understanding of CDD,AML and risk control is advantageous.
• ALMI & ACS would be an advantage.
• Proficiency in MS Office applications including Copilot, PowerPoint, Outlook, Word and advanced Excel(e.g., PivotTables, Power Query); experience with reporting/dashboard tools(e.g., Power BI) is a plus.
• Strong level of learning agility with “can-do” attitude.
• Ability to multitask, prioritize and manage time well on tight deadlines.
• Customer-centric mindset with the maturity to serve HNW customers and intermediaries with professionalism, empathy and attention to detail.
• Strong reporting, data analysis and storytelling skills to translate metrics into clear insights and recommendations.
• Strong problem-solving and effective communication skills for case resolution.
• Skilled in motivating and coaching others.
• Ability to develop collaborative relationships across all levels of peers, as well as externally.

We offer attractive remuneration package including performance bonus, 5-day work week, fringe benefits (medical, dental, life insurance) and good career prospect to the right candidate.

Interested candidates are invited to submit the application with detailed resume stating educational background, working experience, current and expected salaries and contact number.

Your application will be treated in strict confidence. Only shortlisted candidates will be notified.

Personal data collected will be used for recruitment purposes.

Personal data of unsuccessful applicants may be retained up to two years only.

Key Responsibilities

• Lead and manage a team of 5+ (L1/L2 support), fostering a high-performance culture
• Oversee daily IT operations, maintenance, and compliance with security standards
• Manage maintenance schedules, change requests, incidents, and service requests
• Track IT assets and maintain accurate documentation for audits and reporting
• Manage vendors and subcontractors, ensuring performance meets contractual obligations
• Monitor SLAs and implement service improvements
• Manage budgets and control operational costs
• Serve as the main point of contact for clients, ensuring timely issue resolution

Requirements

• Bachelor’s degree in Engineering, IT, or related field
• 3–4 years of experience in IT Operations & Maintenance
• Strong knowledge of IT service management and ITIL practices
• Proven leadership, problem-solving, and stakeholder management skills
• Excellent communication skills and ability to work under pressure
• Self-driven, proactive, and able to manage multiple priorities

(EA Reg No: 20C0312)

Please email a copy of your detailed resume to chally@talentsis.com.sg for immediate processing.

Only shortlisted candidates will be notified.

On behalf of the hiring company, which is an Original Equipment Maker (OEM) and market leader in their sector, we are looking for a suitable candidate to join them as Service Operations Team Lead | Manager :

Responsibilities

• Responsible for providing after-sales support.
• Coordinate a group of supervisors/engineers and technicians to achieve the requirements involved in preventive & corrective maintenance, meeting contractual requirements.
• Be involved in guidance as well as monitoring, auditing, and evaluating field sites as well as field staff in aspects of quality, efficiency, etc.
• Evaluate, ensure, and monitor the safety of all field staff and fieldwork.
• Achieve the targets required, such as sales, costs, equipment performance, customer satisfaction, KPI including necessary administrative duties, etc.
• To regularly meet the customers and clarify how to achieve the requirements according to contractual requirements.
• Responsible for various inquiries from customers, including but not limited to quotations, site works, new requirements, monitoring of Purchase request/Quotation cycles, and others.
• Performs specific or ad hoc functions as assigned by the Department and/or the company from time to time.

Prerequisites

• Minimum Diploma in Electrical / Electronics / Mechanical Engineering discipline or equivalent.

• At least 3 years of Customer and People Management working experience.

• Good command of spoken and written English.

• Possess a service-oriented mindset.

• Candidates with facility management experience are welcome to apply.

Location: East

EA License No. : 22C0971 | EA Reg ID: R21101298

Position Summary Statement:

The position is responsible for supervising and assisting the manager in outlet operations. He/ she will assume the role of the manager in the absence of the Restaurant Manager.

The Team Leader reports to the Restaurant Manager.

Primary Responsibilities:

a) To assist the manager in carrying out his/her function of efficiently administering and organizing the outlet into a profitable center and increasing revenue.

b) To lead and supervise a shift which includes inspecting table and work area layouts and settings, ensuring service quality and any other hygiene matters.

c) To ensure that mis-en place/side station is all set up with food items, non-food items such as crockery and chinaware before the shift commences.

d) To replenish items as and when necessary.

e) To ensure that tables under his/her charge have the correct cutleries and table settings before the shift commences.

f) To take food and beverage orders and serve them.

g) To clear and remove soiled dishes, and bring them to the dish washing area.

h) To present bills to diners, collect payment and give to the cashier, return change or credit card to diners.

i) To reset tables after use.

j) To establish par stock and supervise inventory taking.

k) To conduct departmental SOP training for all staff.

l) To assist in forecasting staff requirements and in scheduling day off, vacation, and overtime requirements.

m) To undertake any other related task/duty/assignment that may be given by the Restaurant Manager.

• Checking the daily cash balance
• Interacting with the customers that come to the counter
• Organizing all the work they do and maintaining the accounting records
• Reporting discrepancies they find within the accounts to their superiors
• Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.
• To assist in taking orders from customers
• To assist in cashiering duties and responsibilitiesTo assist in cashiering duties and responsibilities
• To ensure cleanliness of equipment and surroundings
• To Prepare Ice and Hot Beverages
• Any other duties assigned by supervisor/manager

What you'll do:

As a Branch Sales and Service Manager Priority Banking, you will be entrusted with building lasting connections with priority banking clients through attentive service delivery and expert financial advice. Your day-to-day responsibilities will involve conducting detailed financial profiling sessions to uncover each client’s objectives before recommending suitable banking solutions. You will keep clients informed about market trends while collaborating with your branch manager on strategic planning for sales growth.

• Conduct professional, consultative financial analysis sessions with clients to understand their unique needs and recommend tailored solutions across treasury, equities, funds, insurance, and other consumer banking products.
• Foster deep client relationships by providing regular market updates and insightful trend analysis on both local and international financial products, ensuring clients feel supported in their financial journeys.
• Collaborate closely with branch management to develop monthly plans aimed at achieving or exceeding sales targets for new business acquisition and customer retention goals.
• Participate actively in marketing initiatives and promotional activities designed to attract new clients while strengthening existing relationships through thoughtful engagement.
• Source individual prospects through networking efforts and outreach activities, including organising group presentations for clubs, associations, companies, and other organisations.
• Deliver efficient after-sales support by addressing client queries promptly and ensuring all post-sale processes are handled with care and attention to detail.
• Manage anti-attrition strategies by proactively identifying at-risk clients and implementing retention measures that reinforce trust in the bank’s services.
• Solicit referrals from internal stakeholders such as Relationship Managers from other divisions or staff members to expand your network of potential clients.
• Ensure strict adherence to all money laundering prevention procedures by monitoring transactions diligently and reporting any suspicious activity as required by regulatory guidelines.
• Maintain full compliance with all relevant regulations, policies, and controls set forth by both internal governance frameworks and external authorities.

What you bring:

To excel as a Branch Sales and Service Manager Priority Banking, you will bring a wealth of experience in managing high-value client portfolios within the banking industry. Your background should include hands-on involvement in acquiring new customers through consultative selling techniques as well as maintaining strong relationships over time. Familiarity with a broad range of consumer banking products is essential; however, what truly sets you apart is your empathetic approach when interacting with clients—ensuring they always feel heard and understood.

• Demonstrated experience in client acquisition within the banking sector, showcasing your ability to connect with individuals from diverse backgrounds while understanding their unique financial needs.

• Proven account management expertise that highlights your capacity for nurturing long-term relationships built on trust, empathy, and consistent communication.
• Comprehensive technical knowledge of consumer banking products such as treasury solutions, equities investments, mutual funds, insurance offerings, and related services.
• Strong interpersonal skills that enable you to collaborate effectively with colleagues across departments while maintaining a warm approach towards clients at all times.
• Excellent organisational abilities allowing you to manage multiple priorities simultaneously without compromising on quality or attention to detail.
• A thorough understanding of regulatory requirements governing banking operations—including anti-money laundering protocols—and a commitment to upholding the highest standards of compliance.
• Experience in preparing engaging presentations for groups or organisations as part of business development initiatives aimed at expanding your client base.
• A collaborative mindset that thrives within supportive teams focused on shared success rather than individual achievement alone.
• Ability to adapt quickly to changing market conditions or evolving client expectations through continuous learning and openness to feedback.

What sets this company apart:

This organisation stands out as a trusted leader in global finance thanks to its unwavering dedication to ethical conduct, transparency, and responsible business practices. Employees benefit from access to world-class training resources designed not only for immediate job success but also for long-term career advancement within the company’s extensive international network.

Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: R1435983 Glen Chua

• Lead and oversee the Customer Service team supporting Sales and global MNC clients
• Ensure team compliance with SOPs and service KPIs
• Work closely with import and export operations to ensure timely shipment execution
• Manage and align customer expectations with internal operational capabilities
• Liaise with overseas offices and agents on shipment coordination and updates
• Support Sales activities including client engagement, pricing support, and business development
• Investigate service-related issues and implement corrective and preventive actions
• Prepare regular service performance and management reports

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd 
EA License No. 20C0270

Role Summary

The Client Delivery Manager (CDM) isresponsible for end-to-end service delivery governance across globalinfrastructure, cloud, network, unified communications, and cybersecurityenvironments. The role ensures contractual SLA/KPI achievement, operationalexcellence, financial governance, stakeholder satisfaction, and continuous serviceimprovement.

The CDM acts as the primary interface betweenclient stakeholders, executive leadership, managed service partners, andcross-functional technical teams, ensuring seamless service operations alignedto business objectives.

Key Responsibilities

1. End-to-End ServiceDelivery Ownership

Own overall service delivery for enterpriseinfrastructure covering:

·        Cloudplatforms (Azure, AWS)

·        Network(LAN/WAN, SD-WAN, firewalls, routing, switching)

·        Security(SASE, FWaaS, ZPA, ZIA, PAM, SIEM)

·        UnifiedCommunications (Cisco, Avaya, Microsoft Teams)

·        Ensurealignment with contractual commitments, SLAs, OLAs, KPIs, and regulatorystandards.

·        Driveservice reliability, performance optimization, and operational resilience.

2. Client &Executive Stakeholder Management

Serve as primary escalation point for majorincidents and delivery risks.

Conduct:

·        MonthlyService Reviews (MSR)

·        QuarterlyBusiness Reviews (QBR)

·        Translatetechnical metrics into executive-level business insights.

·        Buildtrusted relationships with C-level stakeholders and business leaders.

·        Managecustomer satisfaction and long-term strategic partnerships.

3. Governance, Risk& Compliance

Lead service governance framework acrossglobal multi-region operations.

Own Major Incident Management and chair RCA(Root Cause Analysis) reviews.

Drive proactive risk mitigation and servicecontinuity strategies.

Ensure adherence to cybersecurity frameworkssuch as:

·        NIST

·        ISO27001

·        SOC2

·        PCI-DSS

·        MITREATT&CK

·        Ensurecompliance with audit, security, and regulatory requirements.

4. Financial & Commercial Management

Manage service financials including:

·        Budgeting& forecasting

·        OPEX/CAPEXgovernance

·        Vendorcost optimization

·        Resourcecapacity planning

·        Collaboratewith procurement for contract optimization and commercial improvements.

·        Trackfinancial utilization and profitability of managed services.

5.Vendor & Managed Services Governance

Govern third-party vendors and global serviceproviders.

Implement vendor scorecards and performancebenchmarking.

Conduct contractual compliance reviews.

Ensure accountability and continuous serviceimprovement from partners.

6. OperationalExcellence & Continuous Improvement

Lead Continuous Service Improvement (CSI)initiatives.

Drive automation, monitoring enhancements, andservice health dashboards.

Improve SLA performance and reduce incidentrecurrence.

Optimize operational runbooks and SOPstandardization.

7. Team Leadership& Delivery Management

Lead cross-functional global delivery teamsacross APAC/EMEA/Global regions.

Oversee 24×7 operational support models.

Mentor delivery leads and technical engineers.

Foster high-performance culture andaccountability across teams.

RequiredQualifications

12–15+ years of experience in ITInfrastructure, Network, Cloud, and Security delivery.

5+ years in Service Delivery / Client Delivery/ Infrastructure Leadership roles.

PreferredCertifications

·        CISSP

·        CCIE/ CCNP Enterprise

·        ITILFoundation (or higher)

·        Azure(AZ-700 or equivalent)

·        VMware/ Checkpoint / CEH (advantageous)

Technical Expertise

·        Cloud,Microsoft Azure,AWS

·        Network& Security

·        Cisco(FMC, Prime, UCC)

·        PaloAlto, Checkpoint

·        SASE,FWaaS, ZPA, ZIA

·        CyberArk(PAM)

·        SIEMtools (QRadar)

·        Vulnerabilitytools (Nessus, Qualys, CrowdStrike)

·        Monitoring& Management

·        SolarWinds

·        LogicMonitor

·        ManageEngine

·        WhatsUpGold

·        FortiManager/ Panorama

·        UnifiedCommunications

·        CiscoCollaboration

·        Avaya

·        IPCTurret Technologies

Key Competencies

·        Executivecommunication & stakeholder influence

·        Crisis& escalation management

·        Strategicthinking & delivery governance

·        Financialacumen & cost optimization

·        Riskmanagement & service continuity planning

·        Cross-functionalteam leadership

·        Customer-centricmindset

• 6Days - 8.30 - 6.30 & 24Hours Standy
  
• Excellent in reading and understanding electrical schematic diagram
• Analyse and interpret the technical specifications and blueprints
• Ensure that the project is within the stipulated timeline, budget, quality standard, and high safety
• Knowledgeable of local codes and regulations for electrical building services
• Facilitate the construction and installation of the electrical equipment and its components in accordance with the specifications and standards
• Checks and reviews detailed electrical construction drawings to meet design standards and minimize errors
• Responsible for the analysis, definition, design, construction, testing, installation, modification, and maintenance of automated machines, containing software as the major component
• Perform electrical and electronic conceptual details design work.
• Liaise with clients, consultants, and relevant authorities on their engineering request
• Design, Engineer, and provide optimized solutions to meet project & client requirements
• Support the site team in resolving issues during installation, testing & commissioning
• Any ad-hoc duties assigned by management

• Oversee the full project lifecycle, with strong knowledge of project management, operational processes, and administrative procedures.
• Plan, monitor, and control project schedules, costs, and documentation.
• Lead construction planning and coordinate with subcontractors, clients, and consultants to ensure progress aligns with the project schedule.
• Establish project timelines and closely monitor progress to meet deadlines.
• Ensure all works meet required quality standards and comply with safety and environmental regulations.
• Ensure all project activities adhere to the company’s ISO standards and systems.
• Provide technical direction based on MEP/DfMA drawings (e.g., Revit, AutoCAD, IFC).
• Manage subcontractor submissions, including method statements, drawings, materials, mock-ups, and progress reports, ensuring alignment with company requirements.
• Ensure timely and accurate submission of all method statements.
• Identify, analyze, and resolve project issues effectively and efficiently.
• Monitor and achieve KPIs set by supervisors.
• Lead and supervise project teams, including staff and subcontractors.
• Contribute to project planning and development of project concepts.
• Maintain effective communication through email and Microsoft Teams.
• Perform any other ad-hoc duties as assigned.

Job Description: Service Manager

The Service Manager oversees the full operations of the Service Department, ensuring high‑quality service delivery, customer satisfaction, and continuous improvement across all security and communication system services. This role requires strong leadership, strategic planning capability, and technical oversight to drive operational excellence and business growth.

1. Roles & Responsibilities
A. Strategic & Departmental Management
·     Develop medium- to long-term strategies for the Service Department to enhance efficiency, profitability, and competitiveness.
·      Review and optimise service workflows, processes, and standard operating procedures.
·      Analyse industry trends and recommend improvements to maintain competitive service offerings.
·      Oversee service budget planning, cost control, and resource allocation.
·      Identify opportunities for new service packages, value-added services, or digital enhancements.

B. Operations & Performance Management
·      Establish KPIs for service performance and monitor departmental achievement against targets.
·      Ensure adherence to SLAs, contractual obligations, and company policies.
·      Oversee escalated service cases and ensure proper resolution.
·      Approve service plans, preventive maintenance schedules, and improvement actions.

C. Leadership & Team Management

·      Lead and manage service teams including Assistant Service Manager, engineers, technicians, and maintenance sales personnel.
·      Drive team performance through reviews, coaching, and competency development.
·      Oversee manpower planning, job assignment, and succession planning.
·      Conduct regular meetings with core team members to align goals and progress.

D. Customer Relationship & Stakeholder Management

·      Act as the senior point of contact for key clients, managing agents, and council representatives.
·      Oversee escalations, major incidents, and service failures.
·      Conduct strategic client reviews to assess satisfaction and improvement areas.
·      Strengthen long-term customer relationships to support account retention and growth.

E. Technical Oversight & Problem-Solving
·      Provide high-level technical guidance on complex system issues across Intercom, CCTV, Access Control, Alarm Systems, and Carpark Systems.
·      Work with Technical teams to analyse recurring faults and propose corrective actions.

F. Contract & Commercial Management
·      Oversee maintenance contract renewals, service proposals, and pricing structures.
·      Support sales in developing competitive service quotations and tenders.
·      Monitor revenue performance and ensure Service Department meets targets.

G. Reporting, Documentation & Continuous Improvement
·      Present service reports, operational analyses, and improvement recommendations to management.
·      Track service trends and customer feedback to identify improvement areas.
·      Lead digitalisation and system improvement initiatives.

H. Safety & Compliance
·      Ensure service activities comply with regulatory requirements, safety standards, and internal policies.
·      Oversee safety briefings, risk assessments, and compliance audits.

2. Requirements

Education
·       Diploma or Degree in Engineering, Electronics, Information Technology or related field.

Experience
·      Minimum 5–8 years of experience in service operations or technical support, preferably in security systems.
·      At least 2–3 years of experience in a managerial or supervisory role.

Technical Knowledge
·      Knowledge of security systems such as CCTV Systems, Access Control Systems, Intercom Systems, Alarm Systems, and Carpark Systems.
·      Understanding of maintenance service contract & operations and SLA management.

Skills
·      Strong leadership and team management skills.
·      Good problem-solving and decision-making ability.
·      Excellent communication and interpersonal skills.
·      Good planning and organizational skills.
·      Ability to handle customer escalations and high-pressure situations.

Other Requirements
·      Proficient in Microsoft Office applications.
·      Ability to prepare reports and documentation.
·      Customer-oriented mindset with strong service commitment.

Roles & Responsibilities

Description of Division/Branch

The Ops insights and Analytics team under the Service Management Division (SMD) oversees and leverage data to inform operations policy and optimise operational efficiency. The team seeks to actively sense-make data and deep dive into data to identify trends and issues and recommend actionable insights. 

SMD oversees service coordination and effective implementation of KidSTART programmes nationwide.  We also oversee the service management of Hospitals and cross-regional partners/stakeholders. The ops insights and analytics team is a key pillar of SMD.  

Key Responsibilities

• Build and maintain relationships with key stakeholders across divisions and within SMD to understand business requirements and ensure the data environment serves SMD’s needs effectively e.g. via the data architecture, quality, designing the correct process or system set up to enable automated data collection and subsequent ease of retrieval and analysis.  
• Sense-make, deep-dive, coordinate, collect and manage operational data with KSL divisions and teams, ensuring data is consolidated, structured, and ready for analysis and reporting. 
• Analyse operational datasets and prepare insights reports to strengthen programme implementation.
• Design, develop and maintain operational performance monitoring tools to empower and facilitate SMD business units data-related work, including building dashboards to track key indicators such as service delivery trends, case management and manpower and resource utilisation.
• Maintain data governance practices for programme operations, including adherence to data standards, and supporting appropriate data access and usage in compliance with organisational and regulatory requirements.
• Ensure proper documentation of processes, reports verification, administration of SSNet Accounts, etc.
• Support the administration and tracking of division’s budget and operational planning to ensure effective and sustainable programme delivery.

Competencies

• Strong proficiency in data and analytics tools such as Excel, Power BI (preferred) and Tableau with experience in data manipulation, visualisation, applied statistical analysis. Familiarity with predictive or trend modelling will be an advantage.
• Minimum 3-5years’ experience working with data, operations or programme analytics. Experience in the social service, non‑profit, public or community-sector is an advantage but not a pre-requisite.
• Good working knowledge of data governance practices, including data quality framework, metadata management, governance standards and role-based access controls.
• Strong planning and problem-solving skills; demonstrates initiative and innovation in developing and improving operational or data-driven solutions.
• Meticulous and organised, with strong administrative, facilitation, communication and knowledge management skills, and the ability to translate data into clear and actionable insights for diverse stakeholders.
• Able to adapt to a fast‑paced, continuously evolving environment, and is confident navigating ambiguity when priorities or requirements shift
• Confident and collaborative team-player with strong interpersonal skills and ability to partner across different divisions.
• Familiarity with systems thinking, process automation tools (e.g. Robotic Process Automation), track record with applying AI tools effectively in service delivery, will be an advantage.

Job Details:

• Role: Salesforce Service Manager
• Total Experience: 10+ Years
• Relevant Experience: 10+ Years
• BGV/Compliance: EP / Citizen / PR
• Location: Singapore On Site
• Work Mode: 5 days' Work from Office
• Budget: (Open to Market )

KeyResponsibilities

1.Technical Service Ownership

·      Own end-to-end SalesforceService Cloud platform for customer service operations

·      Ensure high availability,performance, and scalability for high-volume telco workloads

·      Lead incident, problem, andchange management with root cause analysis (RCA)

·      Define and enforce SLA/SLO/SLImetrics

2.Solution Architecture & Design

·      Define and govern Salesforcearchitecture aligned with enterprise standards

·      Design scalable solutions for:

·      Case management &omnichannel routing

·      Complaint & escalationhandling

·      Service request lifecycle

·      Review and approve solutiondesign, technical specifications, and code quality

·      Ensure best practices in datamodel design, security, and performance optimization

3.Integration with Telco Ecosystem (BSS/OSS)

·      Lead integration betweenSalesforce and telco systems:

·      Billing & chargingplatforms

·      Order Management Systems (OMS)

·      CRM/CDP systems

·      Network provisioning &assurance systems

·      Define integration patterns:

·      Real-time APIs (REST/SOAP)

·      Event-driven architecture(streaming, queues)

·      Batch/data synchronization

·      Ensure data consistency,latency optimization, and fault tolerance
DevOps& Release Management

·      Establish and manage CI/CDpipelines for Salesforce deployments

·      Oversee version control,environment strategy, and release governance

·      Ensure automated testing, codereview, and deployment quality

Drive adoption of DevOps best practices

Summary

• Lead and grow the regional aftermarket/service business, with a strong focus on customer satisfaction, service profitability and long-term service strategy.
• Drive service operations excellence through standardized processes, clear KPIs and disciplined performance reporting (e.g., response time, first-time fix, cycletime, utilization and warranty).
• Build and develop a high-performing field service organization through recruitment, coaching, training and capability planning.
• Strengthen key-account engagement and cross-functional collaboration(sales, supply chain, engineering and HQ) to improve service delivery, parts availability and product support.

Main tasks & key responsibilities

·       Define and execute the service strategy and annual operating plan for the countries in scope, aligned with regional business objectives.

·       Implement and maintain standard service processes (work order management, scheduling, escalation, warranty handling) and drive continuous improvement in safety, quality and efficiency.

·       Establish a clear KPI governance rhythm (weekly/monthly) and provide performance reporting on utilization, cycle time, on-time completion, first-time fix, warranty cost and customer feedback/VOC.

·       Own customer satisfaction improvements: increase proactive customer touchpoints, run customer care programs, and translate VOC outcomes into action plans.

·       Partner with sales on key accounts and major opportunities: provide pre-sales technical input, develop service proposals/quotations and support contract execution.

·       Develop the regional service network (in-house and partners) to improve response time and coverage; qualify and manage service providers/contractors where required.

·       Lead the spare parts operation for the service centre (inventory accuracy, fill rate, on-time delivery, excess/obsolete management) and coordinate with supply chain to improve parts availability.

·       Coordinate product support with engineering/HQ (technical hotline/escalations, product improvements, documentation and new product launches) and ensure lessons learned are closed-looped.

·       Plan and deliver technical and operational training for customers, partners and internal teams to improve safe operation and reduce repeat failures.

·       Recruit, coach and performance-manage the service team; build succession and capability plans, and ensure compliance with all HSE requirements across customer sites.

Qualifications
·       MBA (Master degree)

·       Bachelor degree – Engineering (or equivalent technical/engineering background)

·       Senior leadership experience in aftermarket/service organizations, including service operations and service business growth

·       Experience working in multicultural, international matrix environments

·       Experience supporting key accounts and major projects; contract and commercial negotiation exposure

·       Service manager will face to Chinese, Singaporean, European customers/shipowner/crane manufacturer, knowledge of Mandarin/English dialects is essential.

Mobility requirements
·       Frequent international travel is required.

• Basic + Bonus allowance

• Position allowance

Responsibilities:

• Oversee the service team’s daily operations.

• Provide guidance, coaching, mentoring, and motivating the team members.

• Supervise and manage service recovery process to drive customer satisfaction level.

• Actively lead and participate in process and system improvements, identify areas for continual improvement and business process re-engineering.

• Evaluate and monitor of contractors’ performance and KPIs.

• Provide service support and propose recommendations and resolve product quality issues for overseas distributors.

• Setting and monitoring of KPIs, budget and cost control.

• Generation of reports.

Requirements:

• Degree in Engineering or related discipline.

• Min 5 years of experience in after sales management industry.

• Supervisory experience.

• Strong knowledge in Home Appliances and Audio-Visual products.

• Sound knowledge in vendor management and call centre operations.

• Proficient in MS Office applications.

• Customer Service oriented.

• Good interpersonal, negotiation, presentation, and communication skills.

• Strong analytical skills – able to demonstrate logical thought process, meeting customer demands, and expectations.

• Strong in project management.

• Able to travel as and when required.
  

  HOW TO APPLY:

  Interested applicants, kindly send your resume in MS WORD format to ref77@trustrecruit.com.sg or please click on “Apply Now” and provide the below details in your resume.

  We regret only shortlisted candidates will be notified.

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  Trust Recruit Pte Ltd
  EA License No: 19C9950
  EA Personnel: Vivian Yow Ling Xian
  EA Personnel Reg No: R26161168

• Manage and plant for the daily operation of MEP installation
• Lead a team of technicians, supervisors and engineers for all on-site technical and engineering matters to ensure on-time project delivery on ACMV projects accordingly to the planned schedule.
• To interpret shop drawings & communicate with all site personnel and Investigate, analyses and determine root cause for breakdowns and faults to resolve of the problem on project site.
• Overall planning and controlling of the cost of project execution
• Co-ordinate with all the sub-contractor and suppliers on the entire project Implementation issue and attend site meeting

Requirements:

• Min Bachelor's Degree/Post Graduate Diploma/Professional Degree in Engineering (Electrical / Electronic / Mechanical) or equivalent.
• Min 3 year(s) of working experienced and equipped with knowledge in MEP Services (Mechanical, Electrical, Plumbing/Sanitary Services, Fire Protection) in the related field is required for this position.
• Strong on overall coordination and implementation of all disciplines.

@ mingyan@staffhub.com