Total 107 Manager job vacancies

Job Summary

We are seeking a results-driven Operations Manager to oversee daily business operations, manage staff performance, and ensure efficient service delivery. The candidate will be responsible for strategic planning, operational execution, and continuous improvement of business processes to support company growth.

Responsibilities

• Oversee daily business operations to ensure smooth and efficient workflow
• Lead, supervise, and train team members to achieve high performance and productivity
• Develop and implement operational policies, SOPs, and workflow improvements to enhance efficiency
• Monitor business performance by preparing reports and analyzing key metrics to inform decision-making
• Manage budgeting, control costs, and allocate resources effectively to meet financial targets
• Ensure compliance with all regulatory and licensing requirements under the Ministry of Manpower
• Coordinate with vendors, partners, and stakeholders to maintain seamless operational processes
• Address customer feedback and resolve operational issues promptly to maintain service quality
• Support business development initiatives by identifying and pursuing growth opportunities
• Enforce workplace safety standards and ensure adherence to company policies

Required competencies and certifications

• Bachelor’s Degree or relevant professional qualification
• Minimum 3-5 years of managerial or supervisory experience
• Strong leadership, communication, and decision-making skills demonstrated through team management and operational oversight
• Proven ability to independently manage teams and business operations
• Good understanding of compliance and regulatory requirements in Singapore
• Proficient in Microsoft Office and reporting tools

Preferred competencies and qualifications

• Experience in financial management and budgeting
• Strong problem-solving and organisational skills

Job Description for Outlet Manager

1. Operational Management
- Oversee all day-to-day operations of the outlet.
- Ensure consistent delivery of food quality, service, cleanliness and guest experience.
- Enforce compliance with health, safety and hygiene regulations.

2. Team Leadership & Staffing
- Train and manage front- and back-of-house staff.
- Schedule shifts and manage labour costs effectively.
- Conduct regular staff meetings and performance reviews.
- Foster a positive, motivated and customer-focused team environment.

3. Customer Service
- Handle customers feedback and complaints professionally and promptly.
- Maintain high standards of customer satisfaction.
- Promote and implement customer engagement initiatives.

4. Sales & Financial Management
- Monitor daily sales performances and control operational costs.
- Manage inventory, purchasing and stock levels efficiently.

5. Marketing & Brand Standards
- Support promotional activities and marketing campaigns.
- Ensure the restaurant reflects the BHC brand image and standards.
- Uphold all company policies, branding guidelines and SOPs.

6. Perform any ad-hoc duties assigned by Operation Manager.

1. Human Resources Assistance

· Recruit & select staff that meet set expectations and are suited to work in a customer-oriented environment.

· Create good working environment and develop subordinates by identifying areas that needs training and action to support it.

· Orientate and train employees to ensure that each individual has a complete understanding of the company’s policies by using the operations training manual.

· Manage an efficient team of service staff by taking an active interest in their welfare and development.

2. Operational Assistance

· Ensure daily opening and closing duties in the outlet are properly executed.

· Manage, direct and co-ordinate all operation-related activities in a proficient and pleasant method.

· Maintain high level of customer service as per QSC standards.

· Ensure overall store image is maintained and the brand is always well represented at all times.

· Monitor opening and closing duties of the outlet.

· Communicate daily and act as liaison between operations staff

and management.

· Ensure that POS system is operational and accurate at all times.

· Provide co-ordination and services for both kitchen and service.

· Report on time, in proper uniform and grooming.

· Provide suggestion or develop new SOP to improve on operation.

· Execute any other duties as requested by immediate superiors.

3. Financial Assistance

· Achieve Business KPIs set by management.

· Monitor food and stocks wastage in the outlet.

· Managing of daily sales transactions and cash float.

· Monitor handling of vouchers, discount, cash, petty cash and tips in the outlet is adhere to company’s cash handling policy and guidelines.

· Verify & process daily and monthly payroll (Timesheet).

4. Administration Assistance

· Ensure that all the supplies and stocks in the outlet are sufficient for the day to day operations.

· Maintain an attractive and an orderly appearance in the outlet.

· Prepare the daily sales report.

· Monitor proper ordering, receiving, storage procedures are being followed.

5. Promotion Assistance

· Motivate, guide and train the staff in upselling the food and beverage items.

· Attend to guest requests and attend to guest complaints as required.

Ensure that all staff are properly informed on the promotions and information.

Skills

· Possess effective management skills.

· Possess capability to lead, motivate and manage subordinates.

· Good command of spoken English.

· PC literate with knowledge in MS Office.

Education

· Min. Diploma in F&B management or any related fields.

Experience

· At least 3 years of experience in management in Food and Service Operations.

Benefits

· Staff Discount

· Medical Benefits

· Meal Benefits

· Career Progression

· Flexi Health Benefits

· Performance Incentive Bonus